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Operator
Good morning and welcome to the Regions Financial Corporation's quarterly earnings call.
My name is Paula, and I'll be your operator for today's call.
(Operator Instructions)
I will now turn the call over to Ms. Dana Nolan to begin.
Dana Nolan - EVP IR
Thank you, Paula.
Good morning and welcome to Regions' first-quarter 2016 earnings conference call.
Participating on the call are Grayson Hall, Chief Executive Officer, and David Turner, Chief Financial Officer.
Other members of management, including John Turner, our Head of Corporate Banking, and Barb Godin, Chief Credit Officer, are also present and available to answer questions.
Throughout the call we will be referencing a slide presentation.
A copy of this presentation as well as our earnings release and earnings supplement are available under the Investor Relations section of Regions.com.
Also, let me remind you that during today's call we may make forward-looking statements, which reflect our current views with respect to future events and financial performance.
You should be mindful of the risks and uncertainties that can cause actual results to vary from expectations.
These factors are described in the cautionary disclaimer regarding forward-looking statements in our earnings release and in other reports we file with the SEC.
I will now turn the call over to Grayson.
Grayson Hall - Chairman, President, CEO
Thank you, Dana; and good morning and thank you, everyone, for joining our call today.
First quarter's results reflect a strong start to 2016 and demonstrate that we are successfully executing on our strategic plan.
We are pleased by our continued progress despite a challenging and somewhat volatile economic backdrop.
For the first quarter we reported earnings from continuing operations of $257 million, and earnings per share totaled $0.20.
These results reflect growth in total revenue, lower adjusted expenses, and positive operating leverage.
Importantly, we continued to deliver results in the areas we believe are fundamental to future income growth, by expanding our customer base as we grew checking accounts, households, credit cards, and wealth accounts.
A key driver to this success is our ability to leverage our approach to relationship banking.
We are pleased that once again we received external recognition for building a strong customer experience at Regions.
This quarter, both the Temkin Group and the Greenwich Associates recognized Regions for providing industry-leading customer experiences.
Looking at our results further, we achieved total average loan growth of 5% compared to prior year.
Consumer lending is off to a solid start, as loan balances exceed $30 billion.
We have introduced new initiatives to expand our consumer product offerings, which led the year-over-year growth in consumer lending of 5%.
Our new point-of-sale initiative within indirect lending led this growth, with more loans that doubled over the prior year, exceeding our internal expectations.
We do expect continued growth in this product category in 2016.
Indirect auto lending continues to grow as balances increased over 9% compared to last year.
Credit card balances increased modestly as we remain focused on expanding a number of customers that carry and utilize a Regions credit card.
We have experienced success on this front as our penetration rate of deposit customers has increased 140 basis points from one year ago and now stands at 17.5%.
We are also focused on expanding our direct consumer lending capabilities, as we recently announced an agreement with Avant.
This arrangement allows us to offer additional alternatives to create stronger digital experiences for our customers and prospects.
We also had an encouraging quarter in business lending, with total average loans up 4% over the prior year.
All of our business lending areas -- corporate banking, commercial banking, and real estate banking -- achieved growth over the prior year.
Total adjusted revenue increased 7% over the first quarter of 2015, reflecting effective execution on our strategic plans to grow and diversify revenue.
Investments within capital markets are clearly demonstrating progress, as capital markets income more than doubled versus first quarter of 2015.
Importantly, our efficiency initiatives are allowing us to self-fund these investments, as adjusted expenses declined 2% from the previous quarter.
We ended the quarter with an adjusted efficiency ratio of 60.6%, an improvement of 280 basis points compared to the fourth quarter of 2015.
With respect to the current environment, we continue to expect the US economy to demonstrate progress, but at a measured pace.
The global and macroeconomic environment remains a concern, but we do expect modest improvement.
Low oil prices continue to create challenges for certain industry sectors, while benefiting others.
Consequently, we continue to closely monitor our direct energy portfolio as well as portfolios subject to contagion.
As expected, there continues to be downward migration in risk ratings.
We are supporting and working closely with our customers as they take appropriate and constructive actions to lower costs, reduce debt, and improve liquidity.
We do anticipate continued stress in this sector and will make appropriate adjustments.
Additionally, we have established appropriate energy reserves, which now stand at 8% of our direct energy exposure.
But more broadly, excluding energy and related industries, we do see continued favorable credit quality in the wholesale and consumer portfolios.
Turning to capital deployment, as you're aware, we submitted our capital plan earlier this month.
We continue to deploy our capital effectively through organic growth and invest strategically and initiatives to increase revenue or reduce expenses.
But we will also return an appropriate amount of our capital to shareholders.
In closing, our solid first-quarter results provide evidence that we are successfully executing our strategic plan, with a continued commitment to our three primary strategic initiatives, which are: grow and diversify our revenue streams, practice disciplined expense management, and effectively deploy our capital.
These are all integral to the successful execution of our strategic plan, and we are on track to deliver our long-term performance targets.
With that I'll turn it over to David, who will cover the details for the first quarter.
David Turner - Senior EVP, CFO
Thank you and good morning, everyone.
Let's get started with the balance sheet and a recap of loan growth.
Average loan balances totaled $82 billion in the first quarter, up $750 million or 1% from the previous quarter.
Business lending average balances increased to $51 billion, up 1% from the previous quarter and 4% over the prior year.
Commercial loans grew $373 million or 1%, and was driven by corporate banking and real estate banking.
Specialized lending also contribute to loan growth, driven by new relationships in technology and defense, restaurant, as well as an increase in line utilization in energy and natural resources.
Commitments were flat linked-quarter, and line utilization increased 110 basis points to 47.8%, primarily driven by energy lending, which increased from 53% to 56%.
Total production declined 26% from the prior quarter.
We are beginning to experience softer pipelines in some areas due to less optimistic and uncertain macroeconomic conditions.
However, consumer lending had another strong quarter, as almost every category experienced growth and total production increased 3%.
Average consumer loan balances were $31 billion, an increase of 1% over the prior quarter and 5% over the prior year.
Indirect auto lending increased to 2%, and production increased 4% during the quarter.
Other indirect lending, which includes point-of-sale initiatives, increased $76 million linked-quarter or 15%, as production increased 120%.
Looking at the credit card portfolio, average balances increased 2% from the previous quarter, and our penetration into our existing customer base currently stands at 17.5%.
Mortgage loan balances increased $75 million.
Total home equity balances were relatively flat, up $8 million from the previous quarter.
Let's take a look at deposits.
Average deposit balances increased $262 million from the previous quarter, and increased $2 billion over the prior year.
Deposit costs remained at historically low levels, at 11 basis points; and total funding costs remained low, at 28 basis points.
With respect to deposits, we are primarily core deposit funded, with 67% of our deposits coming from consumer and wealth deposits.
Low-cost deposits make up 92% of our total deposits, and approximately half of our deposits come from cities with less than 1 million people.
Additionally, 50% of our deposits are from customers with $250,000 or less in their account.
This is why we continue to believe our deposit betas will be a competitive advantage for us as rates rise.
So let's see how this impacted our results.
Net interest income and other financing income on a fully taxable basis was $883 million, up 3% from the fourth quarter.
However, excluding the impact of the fourth-quarter lease adjustment, net interest income and other financing income on a fully taxable equivalent basis increased $12 million or 1% for the quarter, and increased $51 million or approximately 6% compared to the prior year.
Higher loan balances and increases in short-term rates, along with items that are unlikely to repeat -- including lower premium amortization and higher dividend income related to trading assets -- were the primary drivers behind the linked-quarter increase.
This increase was partially offset by lower dividends recognized on Federal Reserve stock, higher debt interest expense, and one less day in the quarter.
The resulting net interest margin for the quarter was 3.19%.
Excluding the impact from the fourth-quarter lease adjustment, the net interest margin increased by approximately 6 basis points.
Now, 5 basis points of this increase was attributable to the impact of day count during the quarter and the previously mentioned items that are unlikely to repeat.
Total noninterest income increased 1% on an adjusted basis from the fourth quarter, driven by growth in our revenue diversification initiatives as we successfully execute our strategies.
In particular, capital markets income was strong on a linked-quarter basis, up 46%.
This was driven by contributions from the recently expanded mergers and acquisition advisory services group; additionally, revenue was bolstered by fees generated from the placement of permanent financing for real estate customers as well as syndicated loan transactions.
Due to the nature of the business and the fact that we are building out our capabilities, capital markets income will likely experience some movement from quarter to quarter.
However, we are very pleased with the impact our added capabilities are producing.
Wealth management also experienced a strong quarter despite a challenging market environment.
Income was up 6% quarter-over-quarter due to higher seasonal insurance income and the impact from recent acquisitions.
Investment services income was up 7%, attributable to an increase in annuity sales.
However, investment management and trust fees were negatively impacted by market conditions.
Seasonality and posting order changes that went into effect in early November last year impacted service charges, which declined 4% from the fourth quarter.
Now, looking ahead, we expect modest growth in service charges, as we benefit from last year's 2% checking account growth and continued account growth in 2016.
In addition, seasonal declines in consumer spending drove a decline in card and ATM fees for the quarter.
However, on a year-over-year basis card and ATM fees increased approximately 12%.
Other noninterest income included reductions to revenue of $12 million, reflecting market decreases in relation to assets held for certain employee benefits, which is offset in salaries and benefit expense.
Quarter-over-quarter mortgage revenue was up 3%.
Additionally, in the quarter we purchased the rights to service approximately $2.6 billion of mortgage loans, bringing our total residential servicing portfolio to $40 billion.
We'll continue to explore and evaluate opportunities to expand our mortgage servicing portfolio.
During the quarter, we also had a $14 million increase in income related to bank-owned life insurance.
This was primarily attributable to claims benefits as well as a gain on exchange of policies.
We expect the run rate going forward will be in the $18 million to $20 million quarterly range.
Let's move on to expenses.
Total reported expenses in the first quarter were $869 million.
On an adjusted basis, expenses totaled $843 million, representing a decline of $18 million or 2% quarter-over-quarter, as we implement our efficiency initiatives.
As previously noted, in the fourth quarter of 2015, we announced plans to consolidate 29 branches as part of our strategic plan to close 100 to 150 branches.
In the first quarter of 2016, we recorded $14 million of property-related expenses, primarily related to the branch consolidation and additional occupancy optimization initiatives.
In addition, we incurred $12 million of severance expense related to staffing reductions.
Excluding the impact of severance charges in the current and previous quarter, salaries and benefits decreased $9 million or 2% linked-quarter.
This decrease was primarily due to a 2% reduction in staffing, as well as lower expenses attributable to market decreases in relation to assets held for certain employee benefits that I just discussed.
This was partially offset by seasonal increases in payroll taxes of $12 million and increased incentives related to fee-based revenue growth.
Professional and legal expenses declined primarily due to a favorable legal settlement of $7 million, which is not expected to recur going forward.
FDIC fees increased $3 billion from the previous quarter; and as previously disclosed, we expect FDIC fees to increase by approximately $5 million on a quarterly basis when the FDIC assessment surcharge is implemented.
Our adjusted efficiency ratio was 60.6% in the first quarter, driven primarily by growth in new revenue initiatives, which have been funded by expense eliminations.
Our plan to become a more efficient organization is well underway.
Let's move to asset quality.
Total net charge-offs decreased $10 million to $68 million and represented 34 basis points of average loans.
The provision for loan losses was $113 million.
Our allowance for loan losses as a percent of total loans was 1.41% at the end of the quarter, which compares to 1.36% of total loans outstanding at the end of the fourth quarter.
The increase in the allowance is primarily attributable to an increase in direct energy-related loan reserves.
Total loan loss allowance for the energy loan portfolio was 8% at the end of the first quarter, compared to 6% at the end of the fourth quarter.
Beginning primarily in the third quarter of 2015, low oil prices began to drive the migration of a number of large energy credits into criticized loans, primarily in the exploration and production and oilfield services sectors.
Continued low oil prices prompted further migration of some of those credits into classified loans this quarter.
As a result, total business services criticized and classified loans increased $254 million, including an increase in classified loans of $703 million and a decrease in special mention loans of $449 million.
Total nonaccrual loans, excluding loans held for sale, increased $211 million from the fourth quarter.
At quarter end, our loan loss allowance to nonaccrual loans or coverage ratio was 116%.
Additionally, troubled debt restructured loans, or TDRs, declined 2% from the prior quarter.
Now regarding our energy portfolio, while oil prices remain volatile, exposures remained manageable.
Should prices remain in the $30 to $45 range, we continue to expect losses in the $50 million to $75 million range in 2016; and should oil prices average $25 per barrel through the end of 2017, we would expect incremental losses in the $100 million range.
In addition, weakness in energy, mining and metals, and agriculture are starting to put some pressure on certain commercial durable goods companies.
However, we believe our allowance for loan losses is adequate to cover inherent losses in our loan portfolio.
Given where we are in the credit cycle and fluctuating commodity prices, volatility in certain credit metrics can be expected, especially related to larger-dollar commercial credits.
Let's move on to capital and liquidity.
During the first quarter we returned $255 million to shareholders, including the repurchase of $175 million of common stock and $80 million in dividends.
Under Basel III, the Tier 1 ratio was estimated at 11.6% and the Common Equity Tier 1 ratio was estimated at 10.9%.
On a fully phased-in basis, Common Equity Tier 1 was estimated at 10.7%, well above current regulatory minimums.
Let me provide an overview of our current expectations for the remainder of 2016, which remain consistent with those we delivered at our Investor Day last fall and also on our earnings call in January.
We expect total loans to grow 3% to 5% on average basis relative to fourth-quarter 2015 average balances.
Given current softer market conditions in the commercial space, we could track towards the lower end of that range.
Regarding deposits, we continue to expect average deposit growth in the 2% to 4% range compared to the fourth-quarter 2015 average balances.
Now, commensurate with loan growth projections, we expect net interest income and other financing income to increase 2% to 4% on a full-year basis.
Should we experienced no additional rate increases, we expect to be at the lower end of that range.
In addition, the higher end of the range is more challenging due to the lower dividends on the Federal Reserve stock.
Now with respect to the net interest margin, we will likely experience modest pressure if rates remain low.
However, further increases in short-term rates will serve to stabilize the margin.
As a result of our investments, we continue to grow adjusted noninterest income and expect that in the 4% to 6% range on a full-year basis.
We will continue to make investments in 2016.
However, our plan to eliminate $300 million of core expenses is underway, and we expect to achieve 35% to 45% of that number in 2016; therefore, we expect total adjusted noninterest expenses in 2016 to be flat to up modestly from the level in 2015.
We expect to achieve a full-year adjusted efficiency ratio less than 63% and positive adjusted operating leverage in the 2% to 4% range in 2016.
We also continue to expect net charge-offs in the 25 to 35 basis point range.
However, given the volatility and uncertainty in the energy sector, we would expect to be at the top end of that range this year.
In closing, the first quarter was a strong start to the year and we are encouraged by our results.
The investments made in 2015 and before position us well for 2016 and beyond, and we look forward to updating you on our progress throughout the year as we continue to build sustainable franchise value.
With that, we thank you for your time and attention this morning, and I'll turn it back over to Dana for instructions on the Q&A portion of the call.
Dana Nolan - EVP IR
Thanks, David.
Before we begin the Q&A session of the call, we ask that you please limit your questions to one primary and one follow-up in order to accommodate as many participants as possible this morning.
We will now open the lines for questions.
Operator
(Operator Instructions) Michael Rose, Raymond James.
Michael Rose - Analyst
Maybe we can just start on the energy portfolio.
Can you give us a sense for how much -- how far you are through the spring borrowing base redetermination?
I assume you are just in the earlier stages.
Now that we've seen the rebound in oil, how confident would you be -- if oil stayed around these levels -- that you might come in closer to the lower end of your charge-off range for the year, the $50 million to $75 million related to energy?
Thanks.
Barb Godin - Senior EVP, Chief Credit Officer
Michael, it's Barb Godin.
I'll go ahead and answer the question in terms of our spring redetermination.
We're roughly 25% of the way through, and so far to date we've seen roughly 20%, perhaps 25% reduction in the borrowing base is our expectation.
In terms of the guidance that we've given relative to charge-offs for the rest of the year, again: we've run our models; we feel very good about where our numbers are.
We do still anticipate that there will be volatility in the oil prices; and again that's the reason that we're looking at $25 a barrel over the next two years, which would again create $100 million of incremental loss we think next year and $50 million to $75 million this year.
Grayson Hall - Chairman, President, CEO
Yes, Michael, we're continuously working with our customers and monitoring their financial situations as they're trying to rationalize their expenses, their spending base, as well as trying to restructure their capital base.
Obviously, if we saw stability of oil prices at this level it would be a benefit to those customers.
But as we go through our credit analysis, we aren't making that assumption.
We continue to stress our portfolio to what we think the possibilities of the volatility are.
So if it turns out to be stable at a higher point, then I think that's a good day for our customers and a good day for us; but we aren't necessarily trying to anticipate that in our credit review process.
Michael Rose - Analyst
Okay; that's helpful.
Then maybe as a follow-up, it looks like the unfunded commitments were down about $150 million quarter-to-quarter.
Are you guys actually trying to grow new credits at this point?
Where should we expect maybe that unfunded balance to close out over the next year or so?
Thanks.
Barb Godin - Senior EVP, Chief Credit Officer
Again, Michael, it's Barb.
If you look at the unfunded balance, you're right, it was down $165 million.
A lot of that was pay down of the lines.
There were a handful of draws that we saw, not that many.
And there was a little bit of new business; it was primarily in our midstream section.
Midstream continues to perform well.
And even in a down industry there are some very good customers out there.
The credits that we put on the books, those are four credits -- three of them, in fact, were to existing relationships -- we knew those customers very well.
One was a new customer that we've been for courting for a while.
Very pleased with the quality of the credit that we put on.
We don't see a lot of additional credit, but again we will continue to look for opportunities in the segment if they present themselves and if they meet our credit quality guidelines.
Grayson Hall - Chairman, President, CEO
And, Barb, if you could, just comment on the level of commitments year-over-year and where we see that going forward.
Barb Godin - Senior EVP, Chief Credit Officer
Certainly.
We started January of 2015 with commitments at $6.9 billion, and we right now sit at $4.8 billion.
So we've come down a fair bit on commitments.
If I do the same comparison for you on outstandings, those outstandings went from $3.3 billion down to $2.7 billion in that same time frame.
So again, as we think about utilization, what happens, as you know, is as we do our borrowing base redetermination that reduces our outstanding commitments.
Just as a general rule of thumb, for every $100 million that we reduce our commitments, that will naturally -- just by virtue of math -- increase our utilization rate by 85 basis points.
Michael Rose - Analyst
Okay; that's really helpful.
Maybe just one follow-up for me, David, just to clarify.
I think you said if there's no more rate increases this year that you would expect to be at the low end of the NII guidance.
Did I hear that correctly?
David Turner - Senior EVP, CFO
That's correct.
Michael Rose - Analyst
Okay.
Thanks for taking my questions.
Operator
Bill Carcache, Nomura.
Bill Carcache - Analyst
Good morning; thank you for taking my question.
I wanted to follow up on some of the comment you just made.
Can you share with us what kind of utilization rate assumption is implicit in your current allowance and the methodology that gets you comfortable with that?
Barb Godin - Senior EVP, Chief Credit Officer
Yes.
We don't really use a utilization rate per se.
What drives our allowance is our risk-rating process.
The risk-rating process takes into account all the information that we know about the customer, what's going on in the industry, looking at their financials deeply.
And again, yes, we do refer to what they would have, for example, in their borrowing base, what our petroleum engineers say about it.
So again, we don't have a specific number that we use.
What I can tell you about the draws and the utilization is as we look at the energy and production customers, the E&P customers, again they are governed by borrowing base.
So we see some natural ability for draws not to happen there.
Then as we look at our oilfield services customers, we have a number of covenants, a number of leverage covenants that are there.
We also have anti-cash hoarding provisions that we have been putting in for the last several months and accounts have been coming up for renewal.
So again that will naturally reduce their ability to draw on those lines.
Bill Carcache - Analyst
I see; that's helpful.
So under the stress scenario that you guys lay out, where you show that if oil prices average $25 a barrel through 2017, the expectation that that will result in an additional $100 million of charge-offs: in that kind of stressed environment, it would seem that there may be more draws on existing unfunded lines.
But I was trying to understand to what extent that was being captured in the methodology.
But it sounds like the increase in draws under stress scenarios is not something that is captured.
Maybe if you could just give a little bit of commentary around that.
Barb Godin - Senior EVP, Chief Credit Officer
Yes, there's a difference between how we reserve and how we do our stress testing.
On our stress testing we're actually looking at our entire committed book, and reviewing that, and applying all the various stresses against the committed book.
Bill Carcache - Analyst
Okay.
Thank you very much.
Operator
Paul Miller, FBR & Company.
Tim Hayes - Analyst
Hey, guys.
This is Tim Hayes for Paul Miller.
First off, in regard to your Avant relationship, where do you see annual originations trending there?
And where exactly on the balance sheet are those loans being housed?
Grayson Hall - Chairman, President, CEO
As you've seen, we have invested in a number of digital partnerships to try to improve our offerings to customers, predominantly consumers and small businesses in the digital space.
We have announced a partnership with Avant.
That partnership, while communicated, will not launch until third quarter; so we have not provided any forecast of revenues and originations to the market at this date.
Tim Hayes - Analyst
Understood.
Then you had just mentioned that, barring any type of interest rate hike this year, that you'll stay at the low end of your NII guidance.
Where do you see NIM tracking, barring any hikes?
Are you able to sustain the current level you're at now, or do you see any type of deterioration?
David Turner - Senior EVP, CFO
We had a couple things in the quarter in my prepared comments, day count being a piece of that; and we had some things that won't repeat.
So we said 5 points of that really are things that you won't see going forward.
After that, if rates continue to stay where they are right now, we will see our net interest margin continuing to decline.
So we do need some rate lift to stabilize net interest margin.
As most of us in the industry have been focusing on NII growth, is really the guidance that we're giving you, that 2% to 4% that we think is more meaningful.
But margins will come under pressure if rates stay here.
Tim Hayes - Analyst
Understood.
Thanks for the color.
Operator
Christopher Marinac, FIG Partners.
Christopher Marinac - Analyst
Thanks; good morning.
I want to go back to the energy commitments and was curious if the pace of the decline in the commitments could accelerate just naturally as the business flows through the rest of the year.
Barb Godin - Senior EVP, Chief Credit Officer
Again, it's Barb.
And again, if you do just a back of the envelope and assume that 25% reduction in the borrowing basis, again that would naturally translate into roughly $1.2 billion in reduction on existing commitments, taking them down from $4.8 billion somewhere down to the $4.5 billion, $4.6 billion range.
So yes, it will reduce.
Christopher Marinac - Analyst
Okay.
Then, Barb, is the ongoing SNC exam going to influence how the criticized numbers come out, or have we seen a lot of that change already this last quarter?
Barb Godin - Senior EVP, Chief Credit Officer
Yes, we have fully Incorporated the Shared National Credit exam into our results this quarter.
Christopher Marinac - Analyst
Okay; very good.
Thank you.
Operator
David Eads, UBS.
David Eads - Analyst
Hi, good morning.
You made some comments at the beginning about seeing a little bit of softness on the commercial side in terms of demand for loans.
I'm just curious if you could flesh that out a little bit.
Is that related -- you also talked about some pressure on some of the ancillary energy companies.
Is it related to those type of companies, or more broad-based?
And are there any specific areas where you're seeing some softening loan demand?
Grayson Hall - Chairman, President, CEO
I think if you look at what we started to see in the fourth quarter and certainly carrying into the first quarter, while we've seen good growth in balances in our wholesale book and our consumer book, we have seen some softness in demand when you look at our sales pipelines for wholesale credits.
Clearly the industry segments that are energy-related or energy-dependent -- in particular, metals, minings, and assorted commodities -- those industry segments, obviously, are very soft.
But we've seen a general slowdown or softness, if you will, in wholesale credit demand.
We don't know if that is a sustainable trend or whether that's sort of a first-quarter anomaly.
But at this point in time we were just signaling that we see demand just a little softer.
Still a very competitive market, and we're still able to find ways to serve our customers and extend credit.
We feel good about our level of engagement with our customers.
But I think given the market volatility since the first of the year, we've just seen customers be a little bit more reserved, if they will, in terms of accessing credit facilities.
David Eads - Analyst
All right, thanks.
Then maybe just -- I'm curious if you have any color on -- now we've got the final DOL fiduciary rule, if that's going to have any real impact on your wealth management business.
I'm just curious whether -- how that interaction plays.
Grayson Hall - Chairman, President, CEO
Well, I think it's a great question and one that, as the rule has come out, our teams are working on.
But I think the positive news is we've been working under a fiduciary model in our wealth management group for a very, very long time.
We're very familiar with the fiduciary model and comfortable with it; we feel like we know how to operate in that environment.
We do think that given the rules we've got a year to implement rules as they are proposed, and our teams are working closely with that.
But given the history and the makeup of our book we think it's a very manageable process for us.
David Eads - Analyst
All right.
Thanks.
Operator
Stephen Scouten, Sandler O'Neill.
Stephen Scouten - Analyst
Hey, guys; good morning.
A question for you on the efficiency ratio and the continued operating leverage.
Obviously you had a great quarter here in 1Q and well positioned for the rest of the year.
But can you give me some thoughts about the sub-63% guidance relative to how you're already at the 60.6% level today, and what the trends might look like?
David Turner - Senior EVP, CFO
Yes, it's a great question.
We want to send the guidance back to this, just under 63%, as we shared with you before, because we're continuing to also make investments to grow revenue.
There's timing differences that can get into our numbers; if you read our supplement carefully you'll see there are some timing differences there as well.
We are very pleased with the progress we've made on controlling our expenses in this first quarter and see that continuing throughout the year and, frankly, for years to come as we have our $300 million expense program.
But remember, the point of that is not just to improve efficiency; it's really to make room for the investments we want to make to continue to grow and diversify our revenue stream.
And you'll see continued investments there.
There are some new things like our MA advisory group that just came onboard in the fourth quarter.
They had a pretty solid first quarter, as we mentioned; we expect that to continue to grow.
You'll see the revenue grow, but you'll see expenses associated with that business continuing to grow as well.
So we think it is more appropriate to go back to the 63% or less efficiency ratio versus leveraging the 60.6%.
Stephen Scouten - Analyst
Okay; that makes a lot of sense.
Thanks.
Then maybe one follow-up on the NIM conversation.
If I understand it properly we're using maybe 3.14% as a real starting point as we look into the subsequent quarters.
I know you're trying to focus more on NII; but as I look at that NIM, do you think that could be a 2 to 3 basis points a quarter compression if -- ex-higher rates?
David Turner - Senior EVP, CFO
Yes, I think so.
Your start point's fair.
There's 5 points in there that we wanted to reset down from 3.19% to your 3.14% number.
There, it's really rate dependent.
I think if we stay low rates you'll see that coming down some.
If you see, get an increase maybe that stabilizes a bit.
So I think you'll have margin pressure unless we get a move sometime in 2016.
Stephen Scouten - Analyst
Great.
Thanks so much; I appreciate it.
Operator
John Pancari, Evercore ISI.
John Pancari - Analyst
Morning.
On the color that you gave around the NIM this quarter and some of those items, on the premium am, I just wonder if you can clarify that.
The 10-year was down through the quarter, and mortgage rates saw a little bit of that.
So how do you actually see lower premium am?
I would think it would be higher.
David Turner - Senior EVP, CFO
Well, it's a little bit of a (inaudible); there's a little bit of a lag effect there.
You're right, we actually saw it the other way.
Our premium amortization was a little lower in the first quarter than it had been in the fourth quarter, to the tune of about $5 million.
That's -- as we see the 10-year drop you would expect more activity coming through in the second quarter and more premium amortization.
And that's part of what we are trying to signal that won't recur from an NII standpoint.
So you have $5 million, $7 million roughly of NII benefit in the first quarter, all things being equal that you won't see in the second quarter.
John Pancari - Analyst
Okay.
All right; that's helpful.
All right.
Then secondly, on the loan-loss reserve for energy, I know you gave us the direct energy reserve of -- now is 8% versus 6% before.
What is the energy reserve for the total energy book?
So direct energy and the indirect, what is the reserve for that?
Because you give us the criticized for that but not the reserve.
Barb Godin - Senior EVP, Chief Credit Officer
Yes, and we don't reserve it that way.
Again, they fall into different categories.
So as we look at we'll see individual customers, etc.
They roll up differently.
Don't have that detail.
But remember that the reserve that we have in total is available to absorb all loan losses irrespective of if they're in energy or not.
John Pancari - Analyst
Okay, all right.
Then lastly on expenses, just want to see if I can get a little more color on the comp expense this quarter.
It came in lower than expected.
Just want to see if you can give us some color on the outlook there.
Thanks.
David Turner - Senior EVP, CFO
Yes.
Our comp expense was down even though we had payroll taxes.
There are some things.
As I mentioned, we're continuing to make investments, and I do think that we have our merit increase that happened mid-quarter.
We have our certain incentive grants that are long-term grants that start in the second quarter that you'll see expenses coming through on that, too.
So I think that we're off to a good start.
We're down 538 full-time equivalents start to finish in the quarter.
You'll see some run-on benefit, because those all didn't happen January 1.
But you should see us -- you'll see that tick up a bit even though we have payroll tax benefit that won't repeat.
We do have some investments and what I mentioned on the compensation increases that will come through in the second and later quarters.
John Pancari - Analyst
Okay.
Then related to that, sorry, one more thing.
Just around -- wanted to get your updated thoughts on operating leverage for the full year.
Given your NIM expectation and spread revenue expectation that you just mentioned, but also what you just said here around expenses, where they're trending.
David Turner - Senior EVP, CFO
Yes, so we're guiding you to 2% to 4% operating leverage.
I think if rates stay flat and we have NII closer to that 2% or the lower end of the range, that's a big driver of our operating leverage.
So you would expect to be at the lower range on operating leverage.
We feel pretty confident that we'll be within that.
I know we're well ahead of that range in this first quarter, but we think it's more appropriate to guide you towards the 2% to 4%.
John Pancari - Analyst
Okay, great.
Thanks, David.
Operator
Matt O'Connor, Deutsche Bank.
Rob Placet - Analyst
Hi, this is Rob from Matt's team.
I was just curious how -- have you guys disclosed how much energy charge-offs were this quarter?
Did you guys take any?
Barb Godin - Senior EVP, Chief Credit Officer
Yes, this is Barb again.
We had no energy charge-offs this quarter.
Rob Placet - Analyst
Oh, okay.
As we think about the $50 million to $75 million of losses for the rest of the year, any additional granularity you can give around what segments you expect those losses to come from, and timing of those losses?
Barb Godin - Senior EVP, Chief Credit Officer
Yes.
I would primarily see the losses coming from, by and large, the oilfield services segment.
The E&P segment we know where our collateral is; it doesn't go bad on us.
It's not like it's bananas in a truck that we have to worry about.
And again, these are customers that we've worked with for a long time, and so we're going to continue to work with those customers.
Some of the oilfield services customers are getting pressure, getting squeezed as the E&P customers reduce their CapEx and reduce their cost structure.
So that's where we'll see it coming from.
Rob Placet - Analyst
Got you.
Just secondly, was wondering if you can give an update on credit trends you're seeing in the energy-heavy markets, Texas, Houston, Louisiana.
Barb Godin - Senior EVP, Chief Credit Officer
In general, in terms of what we're seeing there -- I'll start with Texas.
Texas, in particular Houston, is pretty well diversified.
We've got some information as to how it all breaks out in the supplement as well for the four Gulf states.
But we're seeing good things in Texas still.
Things aren't as robust as they were, but they're not doing badly.
On the consumer front, we're really not seeing much.
We are actually looking at all of our consumer portfolios and our customer assistance programs in particular to say: Are any customers calling relative to being dislocated from their employment or having an issue because they are either in the energy sector or things such as restaurants?
If we go to a restaurant and the restaurant business is now down because of people in the energy sector not going as often.
We have seen virtually things are stable.
Since beginning of the year we've had 39 customers across all of our states call in saying that they are somehow tied to the energy sector and that they are looking for some customer assistance.
Those are primarily around the auto sector.
And again that is up probably maybe 1% over what we would normally have seen.
Rob Placet - Analyst
Okay, thanks.
Operator
Ryan Nash, Goldman Sachs.
Ryan Nash - Analyst
Good morning, guys.
Maybe I can follow up a little bit on the last question, Barb.
You talked geographically, but I just wanted to ask a little bit about the questions you said earlier, about seeing contagion out of the metals and mining and agriculture, and putting some pressure on durable good companies.
Can you just help us understand how big a portfolio that is?
And if we don't see a pickup in oil, are you expecting to actually see losses in some of these portfolios, or is it more that you're seeing negative migration?
Barb Godin - Senior EVP, Chief Credit Officer
Thanks for the question.
Firstly, in total the metals and mining is about an $800 million portfolio, with durable goods about $110 million, and primary metals just under $500 million, $480 million.
We are seeing some pressure in terms of migration into other asset classes -- or sorry, risk weighting classes.
Again that's tied -- some of it to energy.
As I think of customers who build, physically manufacture the pipeline, some of those customers clearly have reduced demand.
Of course you've got the pressure because of the strong US dollar and the pressure of what's going on in places like China.
So we do see more about migrating over into the non-pass-rated categories.
Again our sense around losses on that still comes back to our overall range of 25 to 35 basis points for the year.
And that would incorporate the views on that.
Our ag portfolio is roughly $800 million as well.
We're primarily in row crops, and what we see there again is pressure on those commodities, again given what's going on globally.
Ryan Nash - Analyst
Got it.
David, maybe I can ask the question on the noninterest income.
If I look in the first quarter you're growing at about a 10% clip on an annual basis.
I was just wondering, given the fact how strong it's been and the fact that you're now articulating service charges likely are going to be up for the year given customer growth, could we actually see noninterest income growing at the high end or maybe even a little bit above?
Again just given the fact that you've done acquisitions, the customer growth is coming in very strong, and there hasn't been -- there doesn't seem to be that many headwinds in terms of the fee income.
David Turner - Senior EVP, CFO
Yes, I think, Ryan, that we have a shot at being at the high end of that.
I'd caution you to extrapolate what you've seen for the full year.
I'd like to say we could get above the 6%, but we're going to guide to the 4% to 6% right now because there are certain things.
Capital markets revenues have a tendency to move around a bit, just depends on when transactions get closed.
So you could see that move somewhat.
Mortgage is susceptible to the rate environment, as we see.
We feel good; second, third quarters are always strong quarters in mortgage, so we feel good there.
But you have things like from the trust standpoint, it's contingent a little bit on where the market goes.
And of course we had the bank-owned life insurance; I think we carved that out.
That's not going to recur.
So I think that we feel good about the investments that we made.
We feel good about the performance of those investments.
But this is one quarter.
We need to get a few more under our belt before we can call it above the 6%.
Ryan Nash - Analyst
Got it.
If I could just squeeze in one last quick one, if I look the capital payout was almost 100% this quarter.
Clearly the stock is trading at or below tangible book value.
So I appreciate you wanting to be tactical.
But can we continue to return capital at this kind of pace?
As you think out over the next couple of quarters, assuming if the stock continues to trade in this range, do you think we could get more aggressive from the 2015 CCAR level?
David Turner - Senior EVP, CFO
Well, I think as we think -- so we've made our submission.
We can't talk specifically about what's in it.
But I think if you look at our capital, where we are today from a capital ratio standpoint was an expectation over time that we could and expect to move our Common Equity Tier 1 into that 9.5% range.
The question is: What pace will we have to get there?
If you just think about our payout being in the mid-90%s last year and growing our loan portfolio 5% -- let's just call that $4 billion, for easy math -- that's about 40 basis points of capital.
So doing what we're doing right now we'll continue to get our capital ratio down.
For us we want to make appropriate investments.
We understand when we're trading below tangible book value it's a pretty good investment to buy your shares back, which is why we've been doing what we're doing.
And you should continue to expect that we have an appropriate return to our shareholders, although our focus really is to use our capital for organic growth.
Our capital is to be used to expand our business, to grow new revenue, to make investments in technology and process improvement -- and, of course, pay an appropriate dividend to our shareholders.
Then after that, if there is excess capital and earnings, it's repurchasing shares from our shareholder, which is what we did last year.
And you should expect that same approach this year.
Ryan Nash - Analyst
Thanks for taking my questions and great quarter.
Operator
Jennifer Demba, SunTrust.
Jennifer Demba - Analyst
Good morning.
You guys just covered my question.
Thank you.
Operator
Geoffrey Elliott, Autonomous Research.
Geoffrey Elliott - Analyst
Hello; thank you for taking the question.
On the capital markets business, can you give us a bit more color on what drove that doubling in revenues from last year?
What the areas are, where you've been making investments, and how much you think you can continue to grow the business.
David Turner - Senior EVP, CFO
Yes, Geoffrey.
We made a number of investments over the past couple of years.
The most recent one was our M&A advisory firm that we acquired in fourth quarter last year.
They really are just getting going.
They had a little bit of activity in the first quarter that was nice to see.
We expect that business to continue to ramp up and grow over time.
We had made investments to get a license under the Fannie Mae DUS program for placement of real estate loans, and we had a good quarter there as well.
Loan syndication, we built that out a bit by hiring some people, and that continued to benefit us.
So capital markets had a very good quarter.
As I mentioned earlier, that can move around on you from quarter to quarter, so -- but what we see from those investments, we're very encouraged about.
Grayson Hall - Chairman, President, CEO
Geoffrey, that's a momentum business.
We're very pleased with how they performed this quarter.
We obviously feel like we've invested a lot in people and product and technology in that space.
But to David's point, earnings in that business can move around from quarter to quarter.
But we believe we're on a very positive trajectory, and we're continuing to look for opportunities to make more investments in that part of our business.
So we anticipate over time it becoming more and more important to our franchise.
Geoffrey Elliott - Analyst
Thinking out longer-term, what are the capabilities that you might like to add to that business?
David Turner - Senior EVP, CFO
Well, I think what we want to be careful of is not getting ahead of ourselves too much.
We've made quite a few investments in capital markets and really have brought on some very talented people.
I think our focus is to continue to execute and grow what we just discussed.
I think the purpose of expanding our capital markets is for two primary reasons.
One, we want to grow and diversify our revenue, and this gives us a chance to grow noninterest revenue.
But maybe the most important component of that is we want to be able to bring the entire Regions to our customer, to be able to help our customers succeed.
So we've made investments in capabilities that we think can do that.
We didn't have -- our capital markets business had been part of Morgan Keegan for a lot of years, and when we disposed of that we disposed of the capital markets opportunity.
So we're having to rebuild that, and we've made the investments to do it by acquiring the talent that we need to have.
And we want to be careful not to go too fast.
And, like I said, we're encouraged by where we are.
Grayson Hall - Chairman, President, CEO
Just to be clear, our focus is on a debt capital markets platform.
David mentioned Morgan Keegan.
There are a number of things that we used to do that we don't aspire to do.
But I would say that as we think about building out that debt capital markets platform with a focus on meeting customer needs, other capabilities are fixed income sales and trading.
Today we participate in fixed income underwritings; we'd like to lead those opportunities.
Just as our syndications revenue is growing as we win more lead roles, we want to be able to lead those fixed income underwrites as well.
So that's one capability we don't have today, we'll have hopefully in the near future.
Low income housing tax credit is a really good business for us.
We'd like to have some syndication capabilities as we think about building out our origination and distribution model.
So we see a lot of upside in capital markets and debt capital markets revenue over time.
But we want to be thoughtful in that regard.
We're trying to diversify our revenues across a wide spectrum of services for our customers; and to David's point, the most important part is to build capability to service our customers.
Geoffrey Elliott - Analyst
Great.
Thank you.
Operator
Marty Mosby, Vining Sparks.
Marty Mosby - Analyst
Good morning.
I wanted to go on the other side of the capital markets equation, which is: As you saw the uptick in the revenues, typically that business has a corresponding uptick in expenses, which would accentuate the drop that you saw this particular quarter.
So just wanted to see if there was any other way that you're approaching it.
Or was that already embedded in the expense number we saw this quarter?
Grayson Hall - Chairman, President, CEO
No, I mean, Marty, what we said all along is we really are trying to focus on expense initiatives so that not only can we improve the overall financial performance of the Company and create positive operating leverage, but we also want to do it in a way that allows us to make investments we need to make in other parts of our business.
As David mentioned a moment ago, we had a substantial reduction in workforce over the last quarter that's helped us mitigate a lot of the expense growth, but at the same time make some of these investments.
I'll ask John Turner to expand and give a little more color on capital markets and what the expenses there may hold.
John Turner - Senior EVP, Head of Corporate Banking Group
Yes, I would just say that recognizing that our primary investment is in people, and people with significant skill sets, so to your point there is costs associated with that.
But I think we are trying to be very thoughtful about the businesses that we enter and the returns that we get in those businesses, making sure that while we're fairly compensating our associates we're also earning fair return for our shareholder as well.
To Grayson's point, in order to make those investments we've got to reduce expenses elsewhere, which we've been successful doing thus far.
Marty Mosby - Analyst
David, when you said lower expenses associated with liabilities on employee benefits, was that the BOLI impact?
Or was that something else, maybe in the pension plan, that you've made adjustments to that you may have a sustainable benefit going forward?
And can you put a little number around that, if that is that?
David Turner - Senior EVP, CFO
Yes.
Marty, if you go back, I had mentioned that noninterest revenue income was down because related to trading assets associated with certain of our benefit plans.
The offset to that was the expense you are talking about.
So it's virtually a one-for-one.
It's in that $10 million, $12 million range.
Marty Mosby - Analyst
Thanks.
Operator
Chris Mutascio, KBW.
Chris Mutascio - Analyst
Good morning; thanks for taking my question.
Hey, David, I just got some follow-ups.
I just want to clarify a couple things, make sure I have it right.
The dollar amount of the -- I won't call them nonrecurring, but the things that you mentioned that benefited net interest income in the quarter, was that the $5 million to $7 million I think when you were discussing the premium amortization?
Or was it higher than that, including the dividend income from the trading assets?
David Turner - Senior EVP, CFO
It's both.
The $5 million to $7 million takes both of those.
It's $4 million to $5 million on premium amortization, another $2 million to $3 million on the dividend.
Chris Mutascio - Analyst
Okay.
I kind of backed into it I think, and that was the total amount of the 2 when I looked at the margin.
The second thing, just to clarify -- and I think I have this right, too.
You're resetting the bar, if you will, for second quarter for those things on the margin.
So instead of 3.19% maybe you're looking at an adjusted 3.14%.
But any type of margin compression due to the lack of rising interest rates would be off of the resetting 3.14% number, not the 3.19% number?
David Turner - Senior EVP, CFO
That's correct.
Chris Mutascio - Analyst
Okay, great.
Thanks for the clarification.
Operator
Gerard Cassidy, RBC Capital Markets.
Gerard Cassidy - Analyst
Thank you, guys.
Can you guys share with us what you're seeing in spreads on your corporate loan book?
Some of the banks have reported that they seem to be stabilizing.
Are you guys seeing that in the C&I portfolio or the commercial real estate mortgage portfolio?
John Turner - Senior EVP, Head of Corporate Banking Group
Gerard, this is John Turner.
We are seeing stabilization in pricing.
Still a very competitive market, and I would say we're competing more on tenor and structure than we are on price.
It has been nice to see some stabilization in pricing over the last quarter or two.
Gerard Cassidy - Analyst
Very good.
Then in regards -- I just want to go back.
I think you guys mentioned about the special mention loans coming down as the energy portfolio has migrated to different classes.
Was the drop in special mention entirely energy, or were there some others that caused that number to decline?
Barb Godin - Senior EVP, Chief Credit Officer
It's Barb again.
Pretty broad-based decline.
In fact, if you look at our delinquencies, 30-day delinquencies were down; 90-day delinquencies were down.
And absent what we did in energy all of our other credit metrics would be down as well, including our reserve.
We would not have built as much reserve.
We may have even had a small release had it not been for us providing for energy.
Gerard Cassidy - Analyst
I see.
Were the actions you've taken in energy this quarter as a result of the Shared National Credit exam as well as your own internal observations of what's going on with the portfolio?
Barb Godin - Senior EVP, Chief Credit Officer
As we mentioned, we did incorporate the Shared National Credit exam.
But again we're looking at these credits on a daily, weekly, monthly basis.
We're in constant contact with our customers.
Our portfolio is very granular.
Between oilfield services and the E&P customers, there is less than 80 customers in total.
So we're staying in constant contact with them, working with them, and get a real understanding of what's going on with them.
That's one of the reasons that we've moved credits into various classifications, as we've got better information from them.
Gerard Cassidy - Analyst
Great.
Then just last question -- and I apologize if you addressed this already.
In terms of the loans that went into nonperforming status, the energy loans, what percentage of those loans were part of syndicated credits where you were a participant versus loans that you may have originated on your own?
Barb Godin - Senior EVP, Chief Credit Officer
That would be the majority of them.
I don't have an exact percentage for you, but it would be the majority of them.
Gerard Cassidy - Analyst
Okay.
I appreciate it.
Thank you, guys.
Operator
Peter Winter, Sterne Agee.
Peter Winter - Analyst
Good morning.
When I look at the balance sheet, it tends to be more levered to the long end of the curve than most of your peers.
With the 10-year really coming down so much during the quarter, I'm just wondering.
If the 10-year were to move back up, would that help stabilize the margin?
Then, secondly, is there anything you can do in terms of, like, remixing the balance sheet to be a little bit more reliant on the shorter end of the curve?
David Turner - Senior EVP, CFO
Well, you're exactly right.
If you look at our sensitivity, our sensitivity is more so to the back end, to the long end than the short end.
And as -- if the 10-year does pick back up, then you would see that manifest itself in two ways: one, better reimbursement rates; and two, lower premium amortization.
We're forecasting our premium amortization to go up because of the reduction in the 10-year.
But that could be short-lived, as you know.
It's pretty volatile.
We're positioned exactly where we want to be.
It was intentional, and we think it was the right thing to do for us.
Peter Winter - Analyst
Okay.
Then just one quick follow-up.
On the loan portfolio, commercial real estate, the owner-occupied, that continues to decline.
I'm just wondering if there is light at the end of the tunnel where it starts to flatten out, maybe even get a little bit of growth going forward.
Grayson Hall - Chairman, President, CEO
Yes, if you look at our loan portfolio, almost every category is now growing.
The vast majority of the markets we operate in are showing net loan growth.
But the one lending segment that's been slow to demonstrate growth has been the owner-occupied space, which is predominantly small to medium-sized businesses.
A lot of that is an amortizing portfolio that is used to expand plant and equipment.
We've still not seen that small business owner return to the market with the courage to invest and expand.
We keep thinking we'll reach a pivot point in that business.
Production is remarkably strong in that part of the business over the last couple quarters; but outstandings on a net basis have still continued to decline.
We still think our expectations are that it will pivot at some point.
But we still think we're a ways away from that.
Peter Winter - Analyst
Got it.
Thanks.
A very good quarter.
Operator
Jason Harbes, Wells Fargo.
Jason Harbes - Analyst
Hey, good morning, guys.
Most of my questions have been asked and answered, but just wanted to follow-up on the coverage ratio guidance I think you guys gave back at the Investor Day.
You said 120 to 140 basis points is about the right range this quarter; pretty much at the high end of the range would be energy-related reserve build.
Just wanted to get a feel for it.
Is that still the right range to be thinking about in light of some of the mix shift, with the greater focus on card and some of the other peer-to-peer lending activity?
Barb Godin - Senior EVP, Chief Credit Officer
It's Barb.
Again, that 120 to 140 that we touched on back then, that's just a general rule of thumb.
You're going to see some of our peer companies go lower than that and some go higher than that.
So there is no specific sweet spot that we're looking for.
We're letting our process play out each quarter.
Yes, we did go to the higher end, a little over 140 this time.
But again, that will be different each quarter as we take in all of the information that we have.
Jason Harbes - Analyst
Okay.
Thank you very much.
Operator
Jack Micenko, Susquehanna.
Jack Micenko - Analyst
Good morning; hi, there.
Most of my questions have been answered, but wanted just to ask about auto.
It's been a bright spot for the portfolio, has grown nicely.
Have you made any changes there around underwriting or product type with some of the concerns that have cropped up at the lower end of the market?
Then I guess secondly do you think if SAAR is down something modestly next year you can continue to grow that portfolio?
Grayson Hall - Chairman, President, CEO
Well, I think it's been a very good -- as you say, it's been a good growth market for us and we've shown some fairly good growth rates, albeit from a fairly low level of outstandings that we had on the balance sheet.
It's a business we reentered a few years ago.
We have continued to adjust our credit underwriting standards on that business over time as we've seen the market change.
We tried to stay very rigorous and disciplined in that regard.
We have modified some of our adjustments to try to reduce the duration of the portfolio.
We've made some adjustments that have tried to narrow the part of the market that we're willing to lend into.
I think that our actions have to a certain degree throttled the amount of volume that we get.
But volume that we're getting is of a quality that we feel good about and the performance that we see is strong.
I'd just remind you that we only deal with preferred dealers.
We don't participate in the subprime market to any great extent, and we do not have any leasing products.
So we feel we're pretty plain and simple in how we approach the auto market and trying to stay disciplined and how we participate.
Jack Micenko - Analyst
Okay, thank you.
Grayson Hall - Chairman, President, CEO
I do think, to the latter part of your question, is depending on what sales volumes are for that industry will clearly drive what opportunities we have for origination growth.
Jack Micenko - Analyst
Okay, fair enough.
Thank you.
Operator
Jesus Bueno, Compass Point.
Jesus Bueno - Analyst
Hi to everyone.
Thank you for taking my questions.
Very quickly, you touched on small business lending.
Do you have any update on the Fundation partnership and perhaps how that did, now that you have one full quarter of that?
And perhaps even expectations for this year.
Grayson Hall - Chairman, President, CEO
Yes, I would say it's still too early to call.
We were pleased with the early results of that partnership.
We have not publicly released any of those performance metrics, but I would say that while we're pleased, it's still too early for us to make any sort of public announcement on where we think that's going.
It's still a relatively small contributor to our origination.
You'll see us doing a number of these innovative partnerships.
In aggregate they should be very meaningful, but on an individual basis they're all incremental.
Jesus Bueno - Analyst
Great; got it.
thank you.
And just again on the reserve build for energy this quarter, approximately how much of that 2% increase in the energy reserve was directly related to the results of the SNC exam?
Would you say primarily the whole thing, or a large portion of it?
Grayson Hall - Chairman, President, CEO
Well, again, as Barb Godin had said earlier, we're not going to comment directly on that exam.
What we will tell you in general is that we use all input that we get, both internally and externally, in talking to our customers.
And all of the input we've gotten from all sources have been accounted for in how we reserved this quarter.
Jesus Bueno - Analyst
Fair enough.
I'll just slip one more in on mortgages, quickly.
I guess the volumes were pretty solid this quarter and looked to be better than I guess what was anticipated.
How do you feel in the first few weeks of the second quarter?
I guess going into this quarter, how are your pipelines?
Have you also had any lingering effects from TRID still in the first quarter and anticipating that for the second quarter?
Grayson Hall - Chairman, President, CEO
Well, I would tell you first quarter we're very encouraged by how the fundamentals of the Company are performing.
We are seeing good, solid results across most all of our businesses in most all of our geographies.
So if you look at the fundamentals of the Company and how we performed, I think we think we had a good, solid quarter.
We do have some headwinds in the energy portfolio and metals and mining, and we're addressing those in a very rigorous and disciplined manner.
But on a net basis we feel pretty good about it, and we think that the fundamentals performance that we're seeing in the first quarter should continue into the second quarter.
As we mentioned earlier, we have seen a softness in our sales pipelines in the first quarter, which should make second quarter a little more uncertain than we'd like.
But I would tell you that we continue to be encouraged by the progress we're making.
We don't think there's been any impact of TRID at this point in time and don't anticipate that in the second quarter.
But continue to make mortgage -- continuing to make progress.
As David said earlier, if you look at our mortgage business in particular, second and third quarters is always seasonally the best quarters we have of the year.
So we do anticipate second quarter being better in that regard.
Jesus Bueno - Analyst
Great; I appreciate the color.
Congrats on the quarter and thanks for taking my questions.
Grayson Hall - Chairman, President, CEO
Thank you.
I believe that we've got more questions?
Operator
Jill Shea, Credit Suisse.
Jill Shea - Analyst
Good morning.
Just on the deposit service fees, they held up quite well in the quarter, just given seasonality and the full-quarter impact of the posting order changes.
Can you just talk about the underlying account growth momentum you're seeing and how that ties into the outlook for fee growth going forward?
David Turner - Senior EVP, CFO
Yes.
Grayson Hall - Chairman, President, CEO
Go ahead, David.
David Turner - Senior EVP, CFO
As I mentioned in the prepared comments, we actually had grown checking accounts last year about 2%.
We're growing checking accounts this year.
And we have our full quarter of service charges from the posting order impact that started November last year, so we kind of got them mid-quarter last quarter, full quarter this quarter.
And we think we're off to seeing service charges increase modestly as we go throughout 2016.
A big driver of that is our ability to grow customer accounts both last year and this year.
Grayson Hall - Chairman, President, CEO
Yes, and I would tell you that the account growth has been very steady and very solid and broad across our franchise footprint.
Really encouraging is that consumers continue to build liquidity.
We're seeing very strong liquidity metrics on the consumer side.
We're also seeing the number of active cards -- both debit cards and credit cards -- number of active cards are up, as well as the number of transactions for cards are up.
I would comment that credit card balances are up modestly.
It's usually a seasonal time of the year, but we saw average credit card balances up 2% to 3%.
We're probably up 8% year-over-year, but that's in the face of strong double-digit transaction activity on cards.
But customers are being fiscally conservative, and we're not seeing balances go up remarkably, but we are seeing them go up modestly.
But transaction activity is very strong, and so we're encouraged.
Jill Shea - Analyst
Great.
Thanks.
Grayson Hall - Chairman, President, CEO
Well, if that's the last question, we appreciate everyone attending our call today.
We thank you for your time and attention and we look forward to seeing you next quarter.
Thank you.
Operator
Thank you.
This concludes today's conference call.
You may now disconnect.