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Operator
Good evening. My name is [Oger], and I'll be your confidence operator of today. Welcome to PagSeguro Digital's earnings call for the third quarter of 2025. This live presentation for today's webcast is available on PagSeguro Digital's investor relations website at investors.pagbank.com.
Please refer to the forward-looking statements and reconciliation disclosure in this presentation and in the company's earnings release appendix. (Operator Instructions)
Today's conference is being recorded and will be available at the company's IR website after the event is concluded. Now, I'll turn the call over to Gustavo Sechin, IR Director. Please go ahead, sir.
Gustavo Sechin - IR Director
Hello everyone and welcome to the [PagBank] earnings conference call for the third quarter of 2025. I am Gustavo Sechin, PagBank's Investor Relations Director. Thank you for taking the time to join us today. Tonight I am joined by Ricardo Dutra, our Principal Executive Officer; Alexandre Magnani, our CEO; Carlos Mauad, our COO; and Artur Schunck, our CFO.
We will begin by sharing the highlights for the quarter followed by our live Q&A session. Now I would like to turn it over to Dutra. Please, Dutra.
Ricardo Dutra - Principal Executive Officer
Hello everyone, and thank you for joining our third quarter 2025 earnings call. I will begin with the slide 4, which summarizes our key operational and financial highlights. This quarter, we continue to execute our strategy with discipline, navigating a more challenging macroeconomic environment while maintaining our focus on long-term value creation.
We ended the quarter with 33.7 million clients, growing 1.6 million clients year over year. In Q3 '25, we continue to demonstrate resilience and protect profitability, navigating a challenging macroeconomic environment while facing tougher year over year comparisons from Q3 2024.
On our acquiring business, total payment volume remains stable sequentially and reached BRL130 billion. This performance reflects our ability to sustain momentum even amid broader market pressures. Our credit portfolio and funding base continue to expand at a double-digit pace compared to the same period last year with [NPLs] that are 50% of the industry.
During the quarter, we once more accelerated our unsecured lending portfolio with a particular focus on working capital loans. Meanwhile, we advanced our funding efficiency initiatives, further reducing deposits API. These efforts reinforce the strength of our ecosystem and our commitment to democratize access to financial services in a responsible and sustainable way.
Moving on to financial highlights, our total net revenue excluding interchange and card scheme fees, increased 14% year over year, reaching BRL3.4 billion. Our non-GAAP net income was BRL571 million, flat year over year, while a diluted EPS on a GAAP basis reached BRL1.88, 14% higher year over year, supported by consistent cost discipline and capital efficiency.
On capital efficiency, we have returned $2 billion to shareholders through dividends and share repurchase. We repurchased 3.3 million shares year-to-date and distributed more than BRL600 million in dividends following our May 2025 announcement, reinforcing our balanced approach to capital allocation.
In conclusion, our performance this quarter reflects the strength, profitability, and resilience of our business model. We have delivered positive earnings every single quarter since IPO, a track record we are committed to uphold through discipline, execution, operational efficiency, and a clear strategic focus.
Moving on to slide 5. Despite a more cautious economic backdrop, our track record continued to reflect the resilience and consistency of our business model and generate long-term value. Once again, we showcased the evolution of our GAAP diluted EPS since going public in 2018. Over the past years, EPS has grown approximately 2.3 times, translating into a compound annual growth rate of 15%, even in a scenario where we navigate global disruptions and ongoing macroeconomic volatility.
Throughout this journey, we have reached key strategic milestones that expanded our addressable market and reinforced profitability. These efforts have laid a solid foundation for sustained EPS growth driven by operational leverage and disciplinary execution.
Our performance reflects a clear focus on building strong earnings visibility with a high share of recurring revenues, which enhances predictability and supports long-term value creation. It helps teams form a thoughtful capital allocation strategy, balances share repurchase, and dividend distributions, with a total yield of approximately 15.5%. Combined with our robust capital position, we remain well equipped to pursue value and creative opportunities with flexibility and confidence.
As we move to slide 7, we highlight how our long-term vision continues to shape the way we build and evolve the company or a fully integrated ecosystem which integrates payments and banking, creates powerful synergies that allow each side of the business to leverage the other.
By delivering a diverse and complementary range of products, we have deepened client engagement, enhancing monetization, and expanded our share of wallet. This approach positions us not just as a service provider, but also as the primary financial partner for our clients, supporting their needs across every stage of their journey.
Move to the next slide. As we have emphasized in the recent quarters, there is still meaningful room to grow across our platform. In several areas of our banking business, our market share remains below 1%, which reinforces our conviction that we are only scratching the surface of what we are capable of building.
As we continue to scale our banking operations, we are opening a new path for growth, whether to deeper cross-sale, a stronger and more efficient deposit base, or a broader and more diversified credit portfolio, all handed with discipline.
With that, I'll hand it over to Alex who'll walk through the operational highlights for the quarter. Thank you.
Alexandre Magnani - Co-Chief Executive Officer
Thank you, Ricardo. Hello everyone. In this section, we walk through the performance of our business units for the third quarter of 2025. On slide 10, we highlight the continued evolution of our client base in 3Q25. We ended the quarter with 33.7 million clients, adding 1.6 million over the past 12 months. Our active client base reached 17.8 million, supported by a 2% year over year increase in banking-only clients.
On slide 11, we showcased the evolution of our cashing, which continues to be one of the most meaningful indicators of transactionality on our platform. In the third quarter of 2025, [cashing totaled] BRL95 billion, representing a 14% increase compared to the same period last year.
On a per client basis, the figure advanced to [BRL5.500], making a 12% annual increase. These results reflect the strength of our ecosystem and the growing intensity of client engagement across our base. In addition, we are eyewitnessing broader uptake of bill payments, fixed transactions, investment, and insurance solutions, signaling stronger relationships and monetization as customers increasingly entrust with us a wider share of their financial needs.
On slide 12, we present the continuous strength of our deposit base coupled with meaningful progress in reducing our funding cost. During the quarter, total deposits increased to BRL39.4 billion, representing an increase of 15% year over year. This expansion is particularly significant given our strategy to lower funding costs.
This quarter we have reached a sixth quarter of consecutive reduction of our cost of funding as a percentage of the CDI, demonstrating our ability to attract and retain client deposits while simultaneously enhancing the efficiency and resiliency of our liability structure.
One will include other funding sources, total funding reached BRL43.7 billion in the quarter, an increase of 14% year over year. This performance underscores not only the growth in deposits, but also our ongoing commitment to diversifying the funding mix, supporting a more balanced and resilient capital structure.
It's also important to emphasize that deposits remain a cornerstone of our funding strategy, primarily allocated to finance merchant repayment and our loan portfolio. As of September, our loan to funding rating, which compares our expanded portfolio to total funding, stood at 113%, reflecting prudent balance sheet management and disciplined capital allocation.
On slide 13, let me turn to our credit performance. We see credit as a strategic lever to drive our greater transaction activity across both our banking and payment segments. In doing so, we unlock cross-sale opportunities and capture the full potential of our ecosystem. In the third quarter, our total credit portfolio reached BRL4.2 billion riisisis, a 30% year over year increase.
Since the second half of 2024, we have been gradually accelerating credit underwriting for unsecured products, particularly focused on working capital [loss]. This has been supported by continuous enhancement in our risk assessment and collection processes leveraged by artificial intelligence.
This quarter we originated more than 2.5 times the volume of working capital loans compared to the second quarter of 2025. If we include financial operations linked to merchant repayments facilitated by our instant settlement future on the acquiring side, our expanded credit portfolio now exceeds BRL49 billion, up 12% in the last 12 months.
Now turning to asset quality, as shown at the bottom right of the slide, our [NPL 90] ratio remains below the market average, underscoring the strength of our risk management practice.
With that, I will now hand it over to Artur, who will walk through the financial highlights of the 3rd quarter of 2025.
Artur Schunck - Chief Financial Officer, Investor Relations Officer, Chief Accounting Officer
Thanks, Alexandre. Hello, everyone, and thank you for joining us today. I'm following the presentation with our consolidated financial results for the third quarter of 2025.
Turning to slide 15, total revenue and income, net of interchange and card scheme fees totaled BRL3.4 billion in Q325, a 14% increase year over year. This performance reflects the repricing strategy we began rolling out for acquiring products in the fourth quarter of 2024. These initiatives have been crucial to offsetting higher financial costs and to securing a more sustainable revenue base in a more challenging growth environment.
Our revenue growth once again outpaced TPV, showing that our pricing strategy is working to boost profitability. As we wrap up the year, we are staying alert to economic conditions that could bring challenges.
Still, the progress we have made puts us in a strong position to maintain solid growth and profits into 2026 as we stay focused on executing our disciplined strategy. Looking at the charts on the right side, payments revenue, net of interchange fees totaled BRL2.7 billion, supported by the successful execution of our re-pricing strategy.
Banking revenue reached BRL744 millions in the quarter, a strong growth of 50% year over year. This performance was driven by the expansion of our credit portfolio, stronger engagement, and higher monetization. It was also benefited by the growth in deposit volumes and increased in fee generation, particularly from card usage and account-related services.
Moving on to the next slide, here we present a comparison of our gross profit over the last 12 months. Our strong banking performance combined with the pricing strategy we implemented, helped partially offset the negative impact of higher interest rates, which rose by more than 400 basis points during the period.
Gross profit totaled BRL1.9 billion and increased 2% year over year. Buyback and dividend distribution negatively impacted by BRL64 million. Excluding this effect, gross profit would have increased 5% year over year.
On the right side of this slide, I'd like to highlight the robust performance of our banking business, which has become an increasingly important pillar of our overall results. Banking gross profit grew 59% year over year, and now represents more than 28% of our total gross profit.
In addition, our banking gross profit margin reached 72% in the quarter, up from 68% in the same period last year. These results highlight the strength of our platform, the diversification of our revenue streams, and our ability to efficiently scale complementary products and services.
On slide 17, we dive into our cost and expenses structure this quarter. Our disciplinary approach to managing expenses continues to be a cornerstone of our strategy. It played an important role in helping us navigate the pressures of rising financial costs, allowing us to balance sustainable growth and profitability.
On the cost side, financial costs increased 45%, primarily due to higher interest rates and the impact of recent capital structure adjustments. As noted earlier, these effects were partially offset by our funding strategy, which focused on diversifying sources and reducing interest expenses.
Concurrently, total losses fell 26%, reflecting improvements in our QIC and onboarding processes, resulting in fewer chargebacks, partially mitigated by the natural increase of [ECLs] given the acceleration of our credit operation.
Operating expenses decreased 3% year over year, reflecting our continued focus on efficiency cost management. This reduction was driven mainly by lower personal expenses along with more disciplined market investments. As a percentage of total revenue and income, we achieved 400 basis points of operating leverage compared to the same period of last year.
Moving on to slide 18, we achieved a non-GAAP net income of BRL571 million, reflecting a 1% sequential growth and stable year over year. Shareholder value creation measured by diluted GAAP earnings per share reached [BRL1.88] in the last quarter, reflecting an increase of 14% year over year.
On the right side of this slide, I'm pleased to present the improvement of 30 basis points in our annual return on average equity, which increased to 15.1% from 14.8% as reported in Q3 2024. Even with a conservative capital structure, we have consistently delivered solid returns to our shareholders.
Now moving on to slide 19, let's turn to the initiatives we have been executing to drive shareholders' value and reinforce our capital structure. Throughout 2025, we maintained consistent momentum in our buyback program, repurchasing over 18.5 million shares.
In the third quarter, we advanced into our third repurchase program, which authorizes the company to buy back up to an additional $200 million in outstanding shares, demonstrating our commitment to returning capital to shareholders and enhancing long-term value.
In addition to the $670 million in cash dividends already paid in 2025, we announced in September a $1.4 billion dividend distribution for 2026 to be paid in four installments, further reinforcing our commitment to enhance shareholder value.
Our [Basel index] consistently declined from Q3 '24 to Q3 '25, reflecting an improvement of approximately 2% points in capital allocation.
Moving on to the next slide. While our performance has remained consistently throughout the year, we recognize that the outlook for the rest of 2025 is more challenging, driven by slowing economy activity and sustained high interest rates.
Accordingly, we are revising our guidance to align with the current market conditions while staying focused on sustainable growth, capital efficiency, and long-term value creation. We are adjusting our gross profit growth guidance from a range of 7% to 11% to a revised range of 5% to 7%, reflecting the impact of elevated financial costs in a high interest rate environment.
For reference, our gross profit for the first nine months of 2025 grew 6.3% year over year. Our nine months diluted EPS calculated using the same share count as of December 2024 and excluding the impact of share repurchases and long-term incentive plan grants in 2025 grew 15.7% year over year, reflecting the resilience of our business model and the discipline and execution of our strategy. For this metric, we are narrowing our fully guidance from 11% to 15% growth year over year to 13% to 15% growth year over year.
Finally, CapEx levels remain aligned with expectations for this stage of the year.
With that, I will invite Alexandre for the closing remarks.
Alexandre Magnani - Co-Chief Executive Officer
Thank you, Artur. Before we conclude, let's move to the next slide for a few final thoughts. Throughout 2025, we've continued to deliver consistent results even as the macroeconomic environment remains one of the key challenges. In this context, our margin discipline and operating leverage have been critical in sustaining profitability and protecting returns.
A key highlight this quarter was the expansion of our banking business, which now accounts for over 27% of total gross profit, growing 56% year over year. This performance was driven by consistent credit acceleration and strong client engagement, reinforcing the strategic relevance of this segment within our ecosystem.
Looking ahead, our focus remains on mitigating financial cost pressures while preparing the company to capture growth opportunities in 2026 and beyond. We remain committed to our long-term ambition to become the primary financial interface for individuals, macro, small, and medium sized businesses supported by strong growth potential and a proven track record of creating shareholder value.
To that end, as a reminder, our 2029 strategic targets include: BRL25 billion in credit portfolio supported by a balanced mix of secured and secured products with emphasis on working capital loaning and AI powered solutions like private payroll and [fix] finance; above 10% gross profit CAGR driven by stronger banking contribution, cross-sale opportunities, and efficiency gains; and above 16% EPS CAGR as we continue converting growth and operational improvements into consistent shareholder returns.
These targets reflect our confidence in the scalability of a platform and the strength of our execution. Thank you once again for joining us today. I will now hand it over to Ricardo Dutra for a special announcement.
Ricardo Dutra - Principal Executive Officer
Before I moved to Q&A. I'd like to share some leadership updates. Effective January 1, 2026, as part of our planning succession process it started last year, Carlos Mauad, our current Chief Operation Officer, will become our new Chief Executive Officer.
And Gustavo Sechin, our Investor Relations Officer, will become our new Chief Financial Officer. Alexendre Magnani, our current CEO; and Artur Shunck, our current CFO, will keep supporting Carlos and Gustavo in their transition to the new roles.
The company expresses gratitude to Alex and Artur for their extraordinary contribution as executive officers. The company will send notice of a general meeting of shareholders in order to vote to approve the appointment of both Alex and Artur to the company's Board of Directors.
Looking ahead I'm confident that Carlos, who joined Pag Bank one year ago, will build on this solid foundation and lead the company into its next chapter of growth. He brings more than two decades of extensive experience in the banking sector and credit market in Brazil, which will be fundamental as we continue to expand our digital bank and financial ecosystem, aligned with our long-term strategy.
Gustavo, who also joined Pag Bank last year and has more than 25 years of experience in the financial sector, brings an extensive background to continue strengthening our financial organization and execution. Finally, I'd like to thank all our teams, the people who work hard every day to make Pag Bank what it is today.
With a strong team, a culture of excellence, and a clear strategic vision, we are well positioned to capture the opportunities ahead and achieve our full potential in the coming years.
Operator
Thank you for the presentation. We will now begin the Q&A session for investors and analysts. (Operator Instructions)
Daniel Vaz, Safra.
Daniel Vaz - Analyst
Hi everyone, first of all, congrats on the appointments of Carlos Mauad and Gustavo Sechin to CEO and CFO and also recognize the work so far of Magnani and Artur during this transition.
So in the in the middle of the quarter you announced a strategic update, right, so you put together a bunch of KPIs and guidances for 2029, and you've mentioned on your credit portfolio that 2026 could be more of a transition year before a stronger credit origination cycle, right, so especially in working capital.
But looking at your numbers in the third quarter, unsecured lending is already showing meaningful sequential acceleration in the concessions, right, in the origination, so probably the portfolio could close like this year at BRL1 billion. So it feels like there's room to grow well above like 2 times next year, particularly considering your expansion right now. So the question is, like given this momentum, how should we think about the -- what is your target for 2026? Is it still a transition year or does the run rate suggest like a steeper curve in your in your appetite for working capital loans, thank you.
Carlos Mauad - Chief Operating Officer
Hello Vaz, this is Carlos Mauad. Thank you for your question. Just to give you an overview on how we are thinking about our credit products here, we could say that we have three different work streams on where we are working in a different set of products.
We have the secured products that we already have processing systems in place. We have channels implemented. We have credit policies already developed and tested, and this we have the mission here to keep accelerating, but it is the same thing that we are doing today and we have been done in the past few years.
Then we have this second work stream that I'm calling here a [scale-up work stream] where we're talking about products that we already have the platforms in place, but we're still finding the right credit balance to finding different levels of credit production.
Those products are working capital that you saw the production increasing on the third quarter of this year. The overdraft with it is a quite important product to us, especially due to the reason which it is a very high yield product and credit cards that's still a challenge to us here.
So again, we already see the working capital producing something around BRL70 million in terms of credit production on a monthly basis. And we already have credit clusters testing in test that can push this production up to BRL100 million.
So this is what we have in a very short timeframe so you can see a little bit where we are in terms of credit production on working capital. And that is a third work stream which is going to show up on 2026, which it is the two main products that are being developed as we speak here, which is the [pak financing] and the [payroll personal loans] that's going to have a perfect fit for us here due to the change that we saw on the [FGTS] changes or or regulatory milestones that we saw a few weeks ago.
So that's a little bit how we are. We, yes, we are accelerating, but as you know, taking credit risk, it is a matter of testing different levels, different credit clusters, different ways to collect to test actual collections, products here so we can push up, observing the right performance in terms of net credit margin.
Hopefully I answer your question.
Daniel Vaz - Analyst
Yeah, that's super clear. If I may follow-up on your scale of portfolio that you mentioned about the working capital loans. Is it too soon for you to share a bit of the KPIs here on the new origination you could put up of BRL70 million per month? Is it like exciting you for going above this number or 70% could be like a -- sorry, could BRL70 million be like a good estimate for us to --
Carlos Mauad - Chief Operating Officer
No, we, we're going to push this production. We are just on the very beginning of this journey here. We are being very careful to test all kinds of clusters and customer profiles embedded in our database. So probably you're going to see higher numbers of quarters as we evolve on the credit strategy.
Operator
Ricardo Buchpiguel, UBS.
Ricardo Buchpiguel - Analyst
Hi everyone, and thank you for the opportunity of making questions. In the quarter, we saw that acquiring TPV was kind of flat quarter over quarter and fell around like 5% year over year. Could you comment on the challenges faced in growing volumes during the quarter and what initiatives are being taken to enable an eventual re-acceleration in volume growth and also eventually if it's all right that we can already see some signs of re acceleration. [Thank you] for adjusting for the seasonal effects. Thank you.
Ricardo Dutra - Principal Executive Officer
Hi Ricardo, thank you for the question. Yes, you're right, the TPV was flat sequentially. We do understand TPV is one of the metrics that we should follow here. As [it] has been said in the past quarters, TPV per se is not the main important metric for us, but of course it's part of the volumes that we need to manage here.
We -- there -- I'm going to talk to you about the past to Q3 and then looking forward. But looking at the past Q3, we have -- first, it is important to remember we have a very hard come from Q3 '24 where you grew 36% versus the previous year.
That was the largest TPV percentage growth in a quarter, I guess in the past couple of years. So Q3 '24 was a very strong quarter, so we have this [hard com]. We also understand the macro and the lower economic activity could have impacted our emotions as well, especially those with a lower income profile.
And looking forward, when we look at what happened in the last month or the beginning of this year, we had some strategies to go to market that we evaluated and we adjusted a few months ago. And I would say to you that the -- looking at a year over year basis, August was the bottom in terms of growth or decreased in August, September was better than August, October is better than September, so it seems that it reached the bottom in August with the changes that we did a few months ago when you have these cohorts piling up. We expect to see a looking forward a better TPV results looking forward. So that's the overall picture here.
And remember that we always look on the client as a whole, focus on the increasing the gross profit and EPS. So if you have a TPV that is accretive, we'll go for it. So that's pretty much what the scenario about TPV.
Ricardo Buchpiguel - Analyst
That's very clear. And just a quick follow-up if you could also comment about the competitive environment in the [current segment] if you notice any changes during Q3 and the start of Q4 will also be very helpful. Thank you.
Ricardo Dutra - Principal Executive Officer
Ricardo, we don't see changes in the competition in terms of irrationality. We see all players being rational. YOu know, when you have an interest rate in the country that is 15% per year, everyone is very concerned about profitability, about the cost of funding, so we don't see companies trying to get market share at any price.
Everyone is trying to be rational and preserve profitability. So by having this 15%, of course we have everyone being more focused on the bottom line and less in the market share. So going back to your answer to our question here, no big changes in competition in Q3, not even in Q4.
Ricardo Buchpiguel - Analyst
Perfect, thank you.
Operator
[Beatrice Wier from UPS].
Unidentified Participant
Hey, sorry, it's [Skayo Prato] here, so-- from UBS. So I have two questions, please. First, a follow-up on working capital allowance. Just wondering if you can share a little bit more about the profile of this client that you are accelerating today. What is the size, average size of this client, if you can share the some numbers on the economics as well, interest rates and level of upfront provisions that should be required just to understand when these products should start to contribute positively to your gross profit. So this is the first.
And the second, if you can talk a little bit more about the improvements that you are doing on your [chargeback] process. I think we had another solid quarter on that line. Just wondering if you're talking about sustainable levels of chargeback access percentage of TPV now or if we can see even further improvement going forward. Thank you.
Carlos Mauad - Chief Operating Officer
Well, thank you very much for your question. Just to give you a 10,000 feet high number here on the working capital, we are talking about some average tickets between BRL20,000 and BRL30,000. The average interest, not the average, the range of our interest rate here, it is between [4] and [7] depending on the risk level of of this customer, and that is not a specific size of customer that we are targeting. What we are trying here, it is to optimize and to have a deep credit offer to most of our customers here trying to optimize the net credit margin of this specific product.
So again, as long as we are testing a lot of different clusters here with different offers, trying to optimize conversion, optimize net credit margin, as I mentioned here. So every month here we pretty much put a few tests to make sure that we can create this environment where we can penetrate most of our customers here that are eligible to a credit offer.
The second question, talking a little bit about risk management under the chargeback perspective. I could -- I can tell you that we have, let's say a business as usual level on chargebacks here that is no concern in front of us. We are being evolved in our, let's say, real time credit, not credit, I'm sorry, risk engine here to make sure that we can filter the bad transactions.
And as Artur mentioned here on the first part of the presentation, we have a different level in terms of quality on our onboarding process that also helps out. Filter the bad customers and the bad transactions out of our ecosystem.
So looking forward, I could say that this relative level of chargeback that you see on the third quarter, we will see this number across on the next few quarters.
Operator
Tiago Binsfield, Goldman Sachs.
Tiago Binsfield - Analyst
Hi, good evening, everyone. Thank you for taking our questions. Two questions from our side as well. First one on efficiency. If you can discuss your main initiatives to manage operating expenses in 2026, if there are any big projects in marketing personnel that could allow further gains, in margins.
And second question, more on the macro side of the business. If you have any views on the impact from the income tax exemption for individuals that earn up to BRL5,000 in Brazil. Your assessment of potential impacts to volumes and to credit. I think you have been alluding to a more challenging macro, but would like to hear if that could perhaps be a positive catalyst in the short-term. Thank you.
Carlos Mauad - Chief Operating Officer
Well, I'm going to jump up here to try to at least answer part of your questions. On the OpEx side here, we are being very diligent. As long as we have a macro that's a little tougher than everybody expected, we've been quite, as I mentioned here, diligent on to manage OpEx.
Of course, that hits some -- the discipline to prioritize better everything that we're doing here to keep the platform evolving that goes through marketing expenses also and through some evolution on our -- especially on our customer service OpEx here where we are probably have the most successful AI implementation in the company at this point, which it is delivering a better service as a whole with a lower OpEx deploy.
So again, we are being very diligent on everything that we are doing here and probably OpEx is going to keep offering us some room to reinvest on our customers. So that's the first part of of the question here.
Ricardo Dutra - Principal Executive Officer
Regarding the second part about the taxes for people that have a salary that is lower than BRL5,000 per month, as we've been saying, the media, that's going to help to for the low income people or for the people that receive these BRL5,000 or less. We have more availability of cash to expand, so to spend, so of course that could be beneficial for us. We don't know how big it's going to be, but definitely it could be slightly positive because there's going to be more liquidity for the low income people of the country.
Operator
Yuri Fernandes, JPMorgan.
Yuri Fernandes - Analyst
No, thank you all. Good evening. So wish you the best luck for the previous or the current administration and the new management.
I have a question regarding expenses here, notably personal expenses. This was a line that was down, this [park], and it seems to be related to care-based compensation. And I know usually there is volatility regarding your care prices and all that, but the drop was pretty important here, right?
It seems to be a BRL30 million, BRL40 million per quarter line and I think it was like BRL34 million this quarter. So if you can provide a little bit of explanation, what drove a lower share-based [campaign safe] and what is driving this better personal expenses line here for you. That's my first one.
And a second one, just on the EPL, pretty stable, like 10 bit increase. I think it's totally fair. But your portfolio is growing a lot on secured mix, right? So just trying to understand what could we expect for the NPLs on this, on this growth outlook you have.
Like should we continue to see an EPL going marginally up every quarter, not really, like any color on what should we expect on asset quality, given your mix. I think it would be appreciated.
Thank you very much.
Ricardo Dutra - Principal Executive Officer
Thank you, Yuri, for the questions. I will answer the first one related to the personal expenses. Part of the gains that we see in Q3 is related to a linear structure that we are working, as Mauad mentioned, we are so diligent to control expenses here, and personal expenses are so important to us and part of the diligence that we -- diligent process that we have.
The layoffs that we applied in January and May also contributed to this performance right now. In terms of long-term incentive plan, it is related to the volatility of the share price, US dollars, and those things impacted the number.
Going forward, I am expecting increase a little bit, not too much, so the level will be roughly speaking in the same of Q3.
Carlos Mauad - Chief Operating Officer
And jumping to the second part of your question, we're going to keep NPLs lower than the average of the market here, but of course due to the high concentration in terms of [mix] that we have on secured loans today, we're going to see NPLs going up quarter over quarter. It's likely respecting the new [mix] that we're deploying here on our credit strategy.
Operator
Arnon Shirazi, Citi.
Arnon Shirazi - Analyst
Hi all, thanks for the opportunity of making passion. I want to dive in in the politics. I see it grew 15% year over year, which is something in line with last 12 months selling rate, though I want to understand better the underlying trends, if there's inflows, what you have been seeing. Thank you.
Ricardo Dutra - Principal Executive Officer
Sorry, can you repeat the metric? We didn't get it here. The 15%. What is the metric? Deposits.
Arnon Shirazi - Analyst
Yeah, we see a 15% increase in deposits year over year, which is in line with the selling rate, right? The average for the past 12 months, maybe around 12%, 14%. So once you understand better the inflows and outflows during this period and expectation from our world seems to be growing mostly on fly. Thank you.
Ricardo Dutra - Principal Executive Officer
Yes, we grew this from BRL34 billion to BRL39.4 billion compared year by year. I don't think there is a relationship with [Celik]. Of course we try to make the ecosystem stronger and stronger, so if you look at some of the slides, you see the [caching of peaks] that grew 14%, reaching more than BRL95 billion.
So what we try to do here is to make the ecosystem more engaged for the clients so that we have this more, I would say complete relationship with them, not only the acquiring but also in terms of deposits, in terms of use of cards and so on. But it's a very decent growth when you think that it's 34% to 39%, 15% growth in terms of the deposit.
So -- and with our cost of funding going down. Because that is important to highlight that even they're growing 15% in terms of deposit with the cost of funding as a percentage of CDI going down.
Thank you.
Operator
Neha Agarwala, HSBC.
Pedro Leduc, Itaú BBA.
Pedro Leduc - Analyst
Thanks. Good evening everybody. Question please on the gross profit evolution. We talked about volumes here briefly about slightly recovering at the margin. We know year over year, when I look at your gross profit margins, they're hurt by the higher [selic] rates, but at least, on 4Q onwards they should be more stable with 3Q.
So if I could maybe get a sense on how the TPV volume mix is recovering, what's driving it, also for us to have a sense here, and also if you could share views on how gross profit margins are going to evolve over the next couple of quarters. Thank you.
Carlos Mauad - Chief Operating Officer
Leduc, thank you for your question here. Our recovery here in terms of TPV and how this is affecting the cost of funds of the company comes with the same mix that we see today. As you saw throughout the year, our TPV is more sensitive to the cost of funds or to the [selic] rate due to the kind of customer that we have here in the dynamics of the business as long as we pay most of our TPV upfront, and that makes the company more capital intensive.
And of course when we see the other side of the macro cycle, we also then trend to capture a better spread when we see the basic interest rates going down. So again, the TPV, the new TPV that we are bringing to push growth and the company is coming pretty much with the same mix. So we do not expect to have a different ratio between TPV and the spread that we see on our customers.
Ricardo Dutra - Principal Executive Officer
And just to compliment here, Leduc, Pedro, we of course we follow TPV, but most importantly, we follow revenues. So if we look at revenues year over year, we're going 14%. So it's a very decent growth year over year because you know that there are low quality TPV out there that we are not interested on.
So the idea of course is to grow in a sustainable way, but I would say that one of the metrics that show the we are doing successful work here is the growth of revenues [stream], 14%, and also the growth of EPS that is related to the expenses control they've been doing throughout this year. Thank you.
See you next call. I'd like to take advantage here to say thank you to Alexandre Maygnani and Artur for the excellent and extraordinary job as active officers in this company. They're going to join us as Board Directors to keep supporting the company and wish you luck and to count on all the support for Carlos Mauad and Gustavo Sechin in their new roles. Thank you very much.
Operator
This thus concludes PagSeguro Digital's conference call. We thank you for your participation and wish you a very good evening.