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Operator
Good morning and good afternoon. My name is Sherry and I will be your conference operator today. At this time, I would like to welcome everyone to the fiscal 2008 conference call. All lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question-and-answer session. (Operator Instructions) At this time, I will turn the call over to Mr. Dennis Puma. You may begin your conference.
Dennis Puma - IR
Thank you, Sherry and good afternoon. Welcome to New Jersey Resources fiscal 2008 year-end conference call and webcast. I'm joined by Larry Downes, our Chairman and CEO; Glenn Lockwood, our CFO, as well as other members of our senior management team.
As you know, certain statements in our news release and in today's call contain estimates and other forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. We wish to caution readers of our news release and listeners to this call that the assumptions forming the basis for forward-looking statements include many factors beyond NJR's ability to control or estimate precisely which could cause results to materially differ from the Company's expectations.
A list of these items can be found but is not limited to items in the forward-looking statements section of today's news release filed on Form 8-K, or Form 10-K filed on December 10th, 2007 or Form 10-Q filed on May 3, 2008, and our Form 10-K to be filed on or about November 21, 2008.
All these items can be found at sec.gov. NJR does not, by including this statement, assume any obligation to review or revise any particular forward-looking statement in reference to or in light of future events.
I would also like to point out that there are slides accompanying today's discussion which are available on our website. That being said, I would like to turn the call over to our Chairman and CEO, Larry Downes. Larry.
Larry Downes - Chairman, CEO
Thanks Dennis and good afternoon, everyone. Thank you for joining us as we review with you our fiscal 2008 results.
The first thing I would like to do is to thank our employees for their dedication, creativity, resilience and absolute commitment. We have very good news to share with you today and it is because of their efforts and I am grateful for all they have done.
I want to begin by reiterating something that Dennis said, and that's shown on slide one. And that is the information regarding our forward-looking statements. That list has expanded and I would encourage you to please read that carefully. And along with that on slide two, is our disclaimer regarding the use of non-GAAP financial measures.
We, as you know, use a number of non-GAAP measures but I want to stress that those non-GAAP financial measures are not in any way intended to replace our GAAP numbers. But with that, let me begin first of all by giving you some highlights of what was really an extraordinary fiscal 2008 for New Jersey Resources.
As you know, we recorded net financial earnings of $2.24 per basic share. That was a 6.2% increase over last year. We announced during the year dividend increases totaling 10.5%, and today, we announced another 10.7% increase. That brings the annual rate to $1.24. During the year we were able to reach a favorable and balanced settlement of our rate case. We experienced steady margin growth from new customers despite some of the challenges in the marketplace, and then finally, but very importantly, we saw record performance from our Wholesale and Energy Services business, NJR Energy Services.
Let me start by talking about earnings. As I said, we announced earnings at $2.24. That was, as I said, a 6.2% increase in net financial earnings. It was driven primarily by the very strong results from NJR Energy Services although, we had very steady results from our other subsidiaries. That marked the 17th consecutive year of increases in net financial earnings. The further good news as I discuss earnings is that we established our guidance for fiscal 2009 for net financial earnings of a range of 2.30 to $2.40 per share.
Moving to slide five, you can see our dividend history since 2002, the increases, including what we announced today, which as I said brought the annual rate to $1.24. It's really our strong performance that has allowed us to increase the dividend the way we have.
We still have, as you look at the second chart there, a relatively low payout ratio, and the importance there, and I think in the environment we are in right now it's really underscored, is that we have continued over the years to maintain a proper balance between the dollars that we are paying out to our shareholders but also very importantly, reinvesting in the company to support future earnings per share growth. So you can see the very strong record of dividend increases that we've been able to achieve and certainly our action today further supports that record.
And now, if we move to slide six, I know that an issue certainly that is on everyone's mind is in the area of liquidity. And I just want to make a few points, but I would start with a point that is not on the slide, is we have, as you know, for years maintained a strong financial profile.
In fact, each and every year we emphasize size that the strength of our financial profile is really an important part of our strategy. Again, I think with what we have witnessed in recent weeks and months in the financial markets, the wisdom of that strategy is certainly proven to be sound.
But just a couple points. Our commercial paper issuances remain strong. The market for those issuances is strong. In May, we were able to issue $125 million in medium-term notes at 5.6%. We used that to pay down short-term debt. We do not have any long-term debt issuances planned for fiscal 2009. And importantly, our bank facilities remain strong, a committed group of banks. We have $325 million at New Jersey Resources.
That is in place for five years, at what we consider to be favorable rates and another $250 million at New Jersey Natural Gas. And we use that to support our commercial-paper program. But on balance, our financial profile is strong as is our access to capital to continue to support our on-going operations and capital needs.
Let's move to slide seven. I just want to review with you our performance model, which has served us so well. It all begins with our focus on natural gas and clean energy services and our goal of providing consistent financial performance and superior long-term dividend growth.
We, as you know, as an important part of our strategy, focus on a wide group of stakeholders believing that our ability to meet the needs of those stakeholders will ultimately lead to financial success. If we look at new margin opportunities, we still see the opportunity for steady growth in our service territory, and I will share with you some of the initiatives that we have underway in that regard.
Secondly, as we move to the right in the model, our relationships with our regulators have remained strong. Constructive, I think, is a good word to describe them. We have been able to come up with a very balanced approach to a number of important regulatory issues, and I think that is manifest in our results.
Profitable regulated capital investments, we do have the opportunity to continue to commit capital as we grow our system and we grow our customer base. Also, the dynamic portfolio of supply, storage, and transportation contracts; that has really been the foundation of the success that we have had at NJR Energy Services, and the skill set of our leadership team there is to take that portfolio and manage that very profitably.
We have, as you know, in recent years spoken of our strategy of expanding midstream investments. We continue to make good progress in that regard. And then finally, an emerging area, new clean energy opportunities. There are a number of important policy initiatives that are currently underway here in New Jersey and we continue to evaluate what those initiatives may mean for us in terms of commercial opportunities.
But when you look at our model, you can see that it is simple. It is straightforward. It is transparent. And I think a good way to describe it is, we know what we are, but just as importantly, we know what we're not.
So let's move to slide eight and I will talk about the new margin opportunities, starting with our customer growth. Despite some challenging conditions in the marketplace, our team was able to add 7,175 new customers and have another 728 existing customer heat conversions. The important number there though is the amount of annual gross margin that we were able to add, and that came to just about $4 million.
If you look at what that means for our customer count, we are now in excess of 483,000 total customers. But moving up to the right-hand side, we look at the margin contribution. I think one of the positive elements of our marketing results this year is the balance between margin from commercial customers and residential customers.
Although, residential customers proportionately contributed a larger number of the total new customers, they were about 53% of the total margin. We saw a lot of strength in the commercial market, which contributed 43%.
And if we look at the breakdown of those new customers, you can see what we consider a very good balance between actual new customers and those representing conversions. But I think the important issue, when you consider our customer growth is what is the future market potential and on slide nine, we try to give you a sense of where we see the ultimate market potential being for both new customers and conversions.
On the new customer side, we see that total number being in excess of 98,000 new customers. I would call your attention specifically to the yellow slice of that pie and the number that we see through 2012.
On the conversion side, again, we see a very good inventory in excess of 137,000. Again, I would call your attention to the yellow slice of the pie. Almost 42,000 potential conversions of non-gas customers that are located near our main.
Now, we calculate these numbers not only based upon our own internal analysis, but we also reach out to use outside firms. You can see the two noted there, Arthur Delittle and Hart Hanks. So the important point here is that we believe that the future long-term market potential in our service territory remains strong.
Moving to slide ten. I talked about the importance of constructive regulatory relations, and this year we were able to come up with a reasonable resolution to our rate filing that as you may recall, we filed back on November 20th of 2007. The new rates were effective October 3rd of this year. Some of the highlights, overall rate base -- overall base rate increase, revenue of $32.5 million, that included a rate base of $943 million. And to put that into context for you, that's roughly double the rate base that was approved in our last base rate filing, which was about 14 years ago.
We had an overall rate of return of 7.76% which included a 10.3% allowed return on equity and a 51.2% equity ratio. I think both of those numbers are competitive and I think that the equity ratio that was approved will certainly give us the access that we will need to the capital markets over the next several years.
Important element of the rate case was the extension of our BGS incentives through 2011. As you know, we have been able to use those incentives for the benefits of both our shareholders and our customers. Our storage incentive was increased to 20 Bcf from 18 Bcf.
Our depreciation rate was reduced 2.34% from its prior level of 3%, and the CIP, which has worked so well for our shareholders and our customers remains in place. This was a key event for New Jersey Natural Gas this year. We think it's a reasonable resolution to the rate case, and again, I want to acknowledge the efforts of the BPU staff in rate counts because we were able to work together for a balanced outcome that really does balance the need of our investors, our customers, and our Company as a whole.
Moving to slide 11, I want to focus for just a few minutes on our incentive programs because they have been important to our results over the past ten or so years. As you know, we first got these incentives in place back in 1992 with our off-system sales and capacity release. In 2004 we were able to develop a storage incentive program, and in 1997 we had a financial risk program put in place.
The bottom line here is those sharing mechanisms have worked as intended. We've been able to save our customers on average about 5% on their bills, while at the same time contributing to our bottom line and helping our shareholders. So it has truly been a win-win as they have, as I said, worked as intended.
Moving to slide 12 which gives you a sense of our capital investments made this past fiscal year, 2008, as well as what we see in 2009, healthy levels in both years, almost $80 million last year. You can see a big piece of that related to our ongoing efforts associated with system replacement, as well as compliance with pipeline integrity regulations.Again, the strength of our balance sheet really facilitated our ability to attract the capital that we needed to invest the capital that you see here.
In 2009, we see our capital spending right now being at a level of about $77.5 million. Large numbers still going to our ongoing system replacement programs. Customer growth representing about 29%, and a new slice that you see in the pie there, and that is our automated meter reading project, which will unfold over the next year or so. The dollars associated with that are reflected in rates, but we think that the overall characteristics of our service territory continue to give us the opportunity for additional capital deployment.
I want to move to the results of NJR Energy Services, which you can see their earnings track record there is shown on slide 13. Again, we take this slide back to 2002. You can see just the absolutely outstanding upward progression in terms of their net financial earnings and certainly, fiscal 2008 was the most successful year in their history.
If you go to slide 14 you can get a sense of how those results are being achieved. NJRS leadership team has been able to develop really a growing and I would say, dynamic portfolio of supply, storage and transportation contracts.
But as we have seen, developing a portfolio is one thing, and managing it in a way that creates value is something else. And our team has done a -- just an absolutely outstanding job of managing that portfolio in a way that has brought significant financial results to our bottom line.
Going to slide 15, as you know, in the last several years, as I said earlier, we have been focusing on expanding our midstream investments and doing that in a disciplined way. That is an evolving strategy.
The two investments that are really part of that portfolio right now first of all is the Iroquois Pipeline, which goes back to the early 1990s. That has been very successful for us. You see in fiscal 2008, it contributed $1.8 million.
We continue to make good progress with regard to Steckman Ridge, which we announced in 2007. Negotiations are continuing with potential customers. We were pleased to receive the FERC certificate in June of 2008.
We continue to make progess on drilling wells. Three are done. We expect nine more and hopefully, we will begin to see financial results from that in May of 2009.
And then moving to slide 16, I mentioned briefly, what we consider to be perhaps some emerging opportunities in the area of clean energy. New Jersey, as you know, has established itself as a leader in environmental stewardship. They have done that not only in terms of policy initiatives but looking for ways to commit capital to support those policy initiatives.
There are three key areas that I will comment on. First one was the RGGI legislation, which among other things gave the utilities the opportunity to offer and invest in energy efficiency projects with their customers. We are looking through a number of potential strategies to take advantage of that and work together with the state right now. We also, through the RGGI legislation, have the ability to request treatment to address disincentives that may arise, and that includes decoupling rate design and other incentives.
The second area I would comment on is the energy master plan. A final report was issued in October. We are in the process right now of reviewing that plan and seeing what opportunities might be available for us.
And one that I have not noted on the slide fut I will call your attention to, and that is Governor Corzine's recently announced economic stimulus proposal. Part of that calls for greater investment in the area of energy efficiency. So we're seeing what might be available there as well. So what we have, as I said earlier, is a number of evolving policy initiatives and we are looking to see are there any appropriate commercial opportunities that are available for us.
Now, how does all this translate into shareholder value? I would start my comments on that by looking at slide 17. And you can see what I believe are the investment highlights of New Jersey Resources.
It starts with our focus and our demonstrated record of quality performance. We have sustained core market growth. We've been able to work very well with our regulators in a way that benefits all of our stakeholders. We have had a great deal of success in NJR Energy Services. And we have done that by following a very disciplined strategy.
Our financial profile remains strong. I think that is one of the Company's truly attractive attributes in the challenging market environment that we're in right now. Again, consistency, I think we have shown that our strategy works and is able to adapt to whatever the challenges in the macro environment might be.
If you go to slide 18, we've given you two comparisons here, because we think that our performance really reflects our fundamentals, even during a period of unprecedented market turmoil. If you look at our total return in September 2008, you can see where we were 11.95%, compared with our peers of 6.9%, and the S&P 500 down almost 22%.
But what we did, in addition to that, is we went back to the last official recession, which you have to go back to March 30th of 2001 to November 30th of 2001. And we looked at how did we perform during that time period. And you can see during that time period, and basically the elements of our strategy, the basic elements were pretty much the same.
You can see where our performance of more than 24% outperformed both the Dow Utilities and the S&P 500. So it is our belief that in that this environment stocks that offer earnings growth, potential dividend growth, supported by a strong financial profile to facilitate access to capital with a stable customer base, those are the companies that will prosper. And we think that against those metrics, we stack up very well.
Again, I thank for joining us this afternoon. And we'd be delighted to take any questions that you might have. I have a number of members of my leadership team with me here today. So we look forward to your comments. Thank you.
Operator
(Operator Instructions) Your first question or comment comes from Dan Fidel.
Dan Fidel - Analyst
Good afternoon, guys.
Larry Downes - Chairman, CEO
Hi, Dan. How are you?
Dan Fidel - Analyst
Good. Thank you very much for the call and all the level of detail. It's much appreciated and nice job on a good quarter here and a good finish to the year.
Just wondering if you could give us a little bit more color on some of your assumptions for 2009 earnings guidance? Sort of what's built into those numbers in terms of, maybe on the utility and non-utility side? And maybe a little bit on the cost side as well, bad debt assumptions, the pension funding, those kinds of issues.
Glenn Lockwood - CFO, PAO
Hi, Dan. It's Glenn. I guess you had a couple questions there but included in the press release with the guidance, we also gave guidance on the expectation of the contribution from our marketing business and the services of 30 to 40% of overall earnings coming from that business segment.
That includes, obviously, the current status of our portfolio of contracts and what we see currently as the market, if you will, spread, et cetera, and those contracts. Obviously, the timing of the rate case impacting New Jersey Natural Gas is a major factor in the utilities year that we foresee.
Larry talked about the customer growth over the next two years. We're still expecting to see any where between 14,000 and 16,000 customer hookups.
Again, (inaudible) annual margin of about $4 million being generated from that. On the bad debt expense side, we are watching that closely. Good news for us is revenues, based on what's gone on with wholesale gas prices ff anything, are coming down from what we would have predicted just a few months ago.
So even if there is an uptick in the rate of bad debt, we think the absolute dollars involved are very manageable. And so we don't, on a net basis, don't see a big shift yet in any bad debt experience. And interest rates, as Larry talked about, with our liquidity and our strong commercial paper program, they remain very manageable for us.
Another major I guess item out there, I know on a lot of people's minds, is what has gone on with the equity market, the impact on pension and post retirement medical expenses. In our case and any other September 30th year end company's case, the good news offsetting the market declines on the asset side are much higher discount rates needed to value your pension liabilities.
So the combination of bad news on asset returns we see being pretty much offset by higher discount rates needed. So obviously, all of those assumptions are included in our overall disclosure today of the $2.30 to $2.40 next year with again about 30 to 40% of that coming from Energy Services.
Dan Fidel - Analyst
Thank you. Appreciate that level of detail, very helpful. One final question, and then turn it over to someone else if I could.
In fiscal 2008, the marketing side, that contributed just over 50%, I think, of total earnings. You're guiding to 30 to 40% contribution next year. I'm assuming from the benefits of the rate case coming through (inaudible) utility, and then as Steckman Ridge comes on, I'm assuming that number will probably pull in a little bit more to 20 to 30% (inaudible).
Is that about the right business mix that you see for marketing? Is there a -- I know you mentioned that you are interested in other potential opportunities at either mortgage stream or clean energy opportunity. Just from a broader perspective, what is the right, or rather do you have an optimal business mix you are looking at for NJR overall?
Larry Downes - Chairman, CEO
I'll make a comment and turn it over to Glenn. Obviously the -- we needed to improve the percentage of earnings coming from the utility. What you saw this year was just the normal cycle for utility that was in a rate case, and getting a balanced settlement, as we did. You will see an increase, not only in their absolute level of earnings but the level as far as a percentage of the total.
So the main goal is to make sure that the regulated earnings are continuing to contribute the largest percentage. I would segregate though, as you look at the company going forward, between the earnings coming from NJR Energy Services and those that will come from the -- from our storage investment. So to answer it, in general terms, Dan, I think the goal, which has always been the goal, is to make sure that New Jersey Natural is contributing the majority and is complimented and supported by the other activities. Glenn, I am sure you want to add --
Glenn Lockwood - CFO, PAO
I want to clarify, Dan and everybody else, our public disclosure on Steckman Ridge, while we expect injection into the field to start in fiscal '09, we have publicly said, we don't expect any meaningful earnings contributions until fiscal 2010.
So I wanted to clarify that's more of a fiscal 2010 issue for us, and our current expectations is that we get closer to that, we would actually segregate for public consumption those midstream asset contributions from marketing and from the utilities. So you can see that percentage for yourself and it's publicly broken out for you.
Dan Fidel - Analyst
Thanks again for all your comments. Again, nice job on a great quarter and great year.
Glenn Lockwood - CFO, PAO
Thanks, Dan.
Operator
Your next question or comment comes from Jim Lykins with Hilliard Lyons.
Jim Lykins - Analyst
Good afternoon. Congrats on a good year.
Larry Downes - Chairman, CEO
Hi, Jim.
Jim Lykins - Analyst
To follow up on Dan's question, with Energy Services should we be taking a more conservative approach into how we model that, or with that percentage coming down are you just looking at -- especially with Steckman Ridge coming online, a greater contribution from some other areas?
Glenn Lockwood - CFO, PAO
Couple things. Steckman Ridge, in effect we are saying -- Steckman Ridge, we don't have any internal expectations of contribution in fiscal '09. Today's announcement is just with regard to fiscal '09. And basically, yes. What we're seeing obviously is that -- especially with the rate case resolved, we're seeing, if you compare fiscal '09 projections versus what we just announced for '08, a swing in increased contribution from the utility side, as opposed to the marketing side.
Jim Lykins - Analyst
Okay. Also wanted to ask you about O&M. It was up close to 13% this quarter. Could you just give us a feel for what's happening there, what drove that increase?
Glenn Lockwood - CFO, PAO
Again with the good year, we had some higher compensation costs. We had the flexibility to make some discretionary donations and contributions and items like that.
Again, being driven by the extra margin and revenue we wound up having this year, I think you can see that our final number, even with those extra costs, wound up being slightly higher than our last forecast. So we took that opportunity to obviously have to deal with some compensation issues and be able to handle some discretionary investments, if will you.
Jim Lykins - Analyst
Okay. And can you also tell us what the impact, it was one this quarter from the CIP and if that is now permanent or if that will have to be included in one of your rate filings going forward?
Glenn Lockwood - CFO, PAO
I'll give you the overall number. Then Mark will give you the status going forward overall, on an approximate number for the year. We had a $22 million overall accrual from margins from the CIP program, approximately 13 million of that was related to non-weather factors, and the balance of 9 million was weather related. I'll turn over to Mark to talk about going forward how the program lays out.
Unidentified Company Representative
Right now, in the process that you probably remember, this is a three-year pilot that began in October 2006. Part of the agreement settling that -- that case, was that after two years, we would conduct an evaluation of the program.
We just began that process and in fact, we have meetings set up with the state regulatory agencies involved over the course of the next several weeks. That evaluation process was -- also lead to filing early in 2009 for a determination on what the future of the pilot program would be.
Jim Lykins - Analyst
Thank you, gentlemen.
Operator
Your next question comes from Jay [Yanelo] with Pauley Capital.
Jay Yanelo - Analyst
Good afternoon, Larry. Can you give us a little more flavor on this new clean energy opportunity stuff? Any kind of idea what you possibility could offer?
Larry Downes - Chairman, CEO
What I'll do is ask Tom Massaro just to brief you on some of the things that are in the legislation. The one we're focused on right now is the RGGI legislation. There are some elements that relate to the governor's economic stimulus package, but Tom, do you want to do that?
Tom Massaro - VP of Marketing
Sure, from the regulated side, we're taking a look at investments we can make in the efficiency and conservation arena, as well as the renewable side. And in the legislation that Larry was referencing back in January as part of the RGGI legislation, it allows for return on thos investments and also recovery of the cost for those. So we're looking at some different programs there on the regulated side.
And also, with the energy master plan recently being released, we are taking a look at both the efficiency opportunities that are there, as well as, other opportunities around the power side, the generation side, the CHP and other opportunities that may be available through that energy master plan. There are specific goals that the state is looking to achieve by 2020 that we are trying to see if there's any commercial opportunities there.
Jay Yanelo - Analyst
Can you be more specific on any of these efficiency things or renewables?
Tom Massaro - VP of Marketing
Let me say -- again, I was very deliberate in using the word evolving when I described this. There's a good structure out there from my perspective. If you look at a filing that PS made earlier this year, which basically came up with a loan structure to support these investments. So we are seeing if that structure has any applicability here. I think the good news is that the -- that the state very wisely recognizes that in order to achieve what is clearly an aspirational plan in the area of energy efficiency, that capital is going to be required to make that happen. But it is an area that is really in flux right now.
Jay Yanelo - Analyst
But could you possibly be getting to some types of power generation as an example?
Tom Massaro - VP of Marketing
I think right now we're focusing more on the energy efficiency side. The state has established very aggressive goals in the area of carbon reduction and when you really drill down on that, you know, fixing equipment is one thing but it's really got to come from weatherization.
So what we're trying to figure out is what is the best vehicle for providing capital to achieve that objective. We have not really gotten anywhere on looking at power generation. That is not something that's high on the screen right now. The more immediate opportunity is in the area of energy efficiency.
Jay Yanelo - Analyst
Okay. A couple other quickies. I know we haven't had that many degree days but has there been any evidence that people have been able to just not turn their furnaces on for the most part so far this year? Have you seen any notable elasticity so far?
Tom Massaro - VP of Marketing
No.
Jay Yanelo - Analyst
I also noticed --
Tom Massaro - VP of Marketing
Jay, one quick point. It's probably a little early for that though.
Jay Yanelo - Analyst
I agree, but we definitely needed some heat here and there. I was just wondering if you saw anything pop up. Also, I noticed on my block you added three houses that believe it or not didn't have natural gas service when the rest of it did. Is that more of like a PR decision, or is that an economic decision?
It wasn't me, by the way. I've had it. I'm just curious is that an economic decision? Or is that more like a courtesy? (multiple speakers) I didn't really mean to make a joke of this.
Tom Massaro - VP of Marketing
Definitely was not a courtesy installation. We did see a very strong year as far as conversions in the marketplace because of this differential between oil, electric, and propane, the competing fuels to natural gas. We had a very strong year on the conversion marketplace and the commercial marketplace.
Jay Yanelo - Analyst
I realize that. Is it economic to convert a couple homes? I mean, what's the pay off? How long does it take to pay off?
Tom Massaro - VP of Marketing
There is a regulatory -- a regulatory economic formula that you through that the economics make sense to extend the gas main and then run the services to those premise. Over a set period of time, it is definitely an economic worthiness to connect new customers to the system.
Jay Yanelo - Analyst
I know that. How many years, roughly, to get a payback?
Tom Massaro - VP of Marketing
In the tariff, it is over a ten-year period that the costs can be placed against on the revenue side.
Glenn Lockwood - CFO, PAO
Jay, each situation is individual. If there's a main already running down your street, the only investment we're making is in the servicing meter.
Jay Yanelo - Analyst
That's why I bring up, because you had to extend the main. You had to dig up. It was a lot of work and I said to myself, gee, what is the payback on doing all this because you had to extend the main and everything for three homes. That's why I bring it up.
Larry Downes - Chairman, CEO
That's I think why Tom is pointing out there are these tests in our tariff that would govern it. But obviously, we wouldn't do that just as a courtesy.
Jay Yanelo - Analyst
Okay. Congrats on a good year.
Larry Downes - Chairman, CEO
Thank you.
Operator
Your next question comes from Ryan Rosenthal with Sidoti and Company. Your line is open.
Ryan Rosenthal - Analyst
Good afternoon, everyone.
Larry Downes - Chairman, CEO
Hi, Ryan.
Ryan Rosenthal - Analyst
Couple quick questions to follow up here. I noticed in the release that the Retail and Other segment generated a 16% increase in year-over-year net financial earnings.
I was looking for you to comment perhaps on what led to the strong performance for that segment and going forward, what we can expect in terms of growth for these kind of operations going forward here.
Glenn Lockwood - CFO, PAO
This is Glenn, again. Within that segment, our investment in Iroquois was a majority of that growth. And while we don't internally forecast that particular piece of it growing quite as fast in the future, the overall percentage of that Retail and Other to the total will be about the same.
Ryan Rosenthal - Analyst
Thanks Glenn. Then just regarding the fourth quarter results, can you discuss what led to the significant year-over-year increase in the incentive program earnings for the utility and, once again, discuss longer term the implications of the rate case settlement and how that may impact earnings from this part of the business as well?
Larry Downes - Chairman, CEO
I'm going to ask Joe Shields to take your question on the incentive.
Joe Shields - COO Energy Services
Some of the uplift came from the financial risk management program for commodity hedging, which is a program that's been in place for a while. The other part of it came from the storage incentive program, and the off system had a slight increase; so those three, the combination of those.
Ryan Rosenthal - Analyst
Okay. And I'm just trying to understand the mechanics of that year-over-year. Was there -- were there conditions with volatility and commodity prices that led to the stronger results?
Joe Shields - COO Energy Services
On the financial risk management, yes. It's a price that's set by independent benchmark that allows us to get stability into our BGSS gas card. So that - when the volatility is there it does give us opportunities.
Ryan Rosenthal - Analyst
Thanks. One final question. Regarding the conversion opportunities, I assume that because of the recent decline in propane and oil that there may be less of a backlog than you may have had previously. Are you seeing indication of that yet?
Joe Shields - COO Energy Services
No, we have not. There's still a fair price differential between natural gas and the competing fuels.
Ryan Rosenthal - Analyst
Okay. Thanks for everyone's time.
Larry Downes - Chairman, CEO
(multiple speakers) environmental benefits relative to oil.
Ryan Rosenthal - Analyst
Thanks again.
Larry Downes - Chairman, CEO
Thanks, Ryan.
Operator
Your next question or comment comes from Roger Ladell with Ingalls & Snyder. Your line is open.
Roger Ladell - Analyst
Thank you. My question involves the CIP and how an earlier question was answered. You are studying the pilot program here in year three having completed the two years. And the answer earlier from one of you spoke of investigating or looking at the future of the pilot program. I take it that answer was not intended to have a pejorative note, rather it should be viewed as evolving rather than whether it should proceed and anything like this form.
Glenn Lockwood - CFO, PAO
I think in the original CIP agreement, what we're following through on are the basic parameters that it was a pilot basis that there would be a review done on an ongoing basis. We think, and we've made the numbers public, that it has worked as intended. We have seen some change in customer behavior. We have seen lowering of commodity prices. And we think that the review that we do will bring those attributes of the program out very clearly.
Roger Ladell - Analyst
Okay, good, thank you for clarifying. And then on the issue of electric generation, it was answered clearly a moment ago that that's not on your front burner.
But what is your stance on customers interested in putting a combined heat and power project and whether you would participate in any fashion in the investment, even though you would not be operating it or -- well, I'll leave it right there.
Glenn Lockwood - CFO, PAO
The point I was trying to make, and perhaps I misunderstood the context of the question, I was thinking of it more in kind of the large scale generation. That's not something that we're interested in.
What we are looking for is what is the outcome of the energy master plan with regard to smaller potential applications at the customer's site that would utilize natural gas. That would be very good for our business model. It would help [our low] factor in utilities. So as those rules again become clearer, that is something that we will have very keen interest in.
Roger Ladell - Analyst
Great. Finally, I think of your program as one of the most advanced or -- and most effective in the country but I'm not really clear. Can you name any other programs that you would feel are on a par with yours, or are you in the middle of the pack for the industry?
Glenn Lockwood - CFO, PAO
I think you're alluding to the CIP?
Roger Ladell - Analyst
Yes, I am.
Glenn Lockwood - CFO, PAO
We look at the others, and I think they have different elements, depending upon their individual circumstances. We look at them quite honestly to see what we can learn from them and potentially enhance our own program but we don't really go through a process of ranking them.
I think in -- here in New Jersey, we were able to come up with this agreement with our regulators after a lot of negotiation and discussion about the needs of all of the stakeholders here, including customers and shareowners, but don't really rank them. We look at them to try and learn from them, and there's been some real success stories out there as you know.
Roger Ladell - Analyst
That's great. Thank you for what I think is phenomenal execution.
Glenn Lockwood - CFO, PAO
Thanks, Roger.
Operator
Your next question comes from Eric Beaumont with Copia Capital.
Eric Beaumont - Analyst
Good afternoon. I hate to ask, because I feel like I ask every year, but you continue to talk about getting -- the utility grows, Energy Service stays the same. If I just look at numbers and do the math on your 30 to 40%, the range you give, it looks like, you know, kind of the mid point in there would put Energy Services below where it was even in '07.
Granted '07 and 08 were phenomenal years. But is there something I need to be thinking about? Is it just a conservative view on the opportunity set that you see going forward? Is it some of the contracts coming off? Can you help me -- looks like the midpoint is down a little over 20% from where you were this year on a financial earnings basis.
Glenn Lockwood - CFO, PAO
I agree with the math you did. We did mention that based on where the market currently is and spreads are now versus what we enjoyed in '07 and '08, '07 and '08 also benefited from some extreme weather events and physical disruptions in the market that we do not count on when coming up with our plan. So those are the major reasons why the numbers are working the way you just went through, and again, like I said, overall we will -- we do see the growth, but a bigger chunk coming from the utility side, which is --
Larry Downes - Chairman, CEO
Again, Eric, I think it's important to look at it holistically, as Glenn said, and to look at the steps that we have taken to improve the financial performance of New Jersey Natural Gas.
If you look back into 2008, we had increased our guidance as the performance continued to -- as NJRS performance continued to improve and exceed our expectations during the year. But it is actually both, and I think what we're doing is we're getting back to a more normal distribution of the earnings with the majority coming from the utility because of the rate case.
Eric Beaumont - Analyst
No, I agree, and that's been the point you have been trying to make the past couple years. I'm just trying to make sure that I understand, where the opportunities I see, like if we see the huge [city gate] spreads in February. Generally you see -- is it historically true that you have seen the kind of weather driven anomalies in your Q2, then your spread opportunities have been more lock-in as you track summer/winter spread, and as far as transportation opportunities, just throughout the year? So the weather opportunities are more Q2-centric, the rest are just spreads you see throughout the year and optimize around? Is that fair?
Larry Downes - Chairman, CEO
Let me ask Steve West (inaudible) our VP of Energy.
Steve West - VP of Energy Services
Eric, if I think I'm hearing you correctly. You're asking essentially what would drive our earnings through this coming year and what you could actually use to predict.
And a lot of that is going to be dependent on what our incumbent positions are. How we're able to trade in and around those, and if the volatility hits in the regions where we have our assets. Then, we should see some uplift in our book. Like Glenn said, we usually take an average approach, and we look forward and say, if you hit average weather and you get average conditions, then this is what we should produce over the course of the year.
Eric Beaumont - Analyst
Again, just as far as thinking about it, you are really not in the habit of giving us any guidance with respect to how we would expect those earnings from resources to flow quarter to quarter or a breakdown, we expect so much -- 20% in Q1, 40% in Q2, nothing along those lines?
Steve West - VP of Energy Services
No, we just stay with the annual guidance.
Eric Beaumont - Analyst
Thanks.
Glenn Lockwood - CFO, PAO
And each quarter we will update the annual guidance.
Eric Beaumont - Analyst
I appreciate that. Thanks.
Operator
(Operator Instructions)
Your next question or comment comes from Ygor Greenman with Simmer Lucas partners.
Ygor Greeman - Analyst
Good afternoon. Actually, my question has been answered. Thanks a lot. Congratulations on a good year.
Larry Downes - Chairman, CEO
Thank you.
Operator
At this time, there are no further questions in queue.
Larry Downes - Chairman, CEO
Okay. Thank you very much.
Glenn Lockwood - CFO, PAO
See you next quarter.
Larry Downes - Chairman, CEO
Bye-bye.
Operator
This concludes today's conference call. You may now disconnect, and thank you for using the conferencing services.