Cheesecake Factory Inc (CAKE) 2020 Q3 法說會逐字稿

Ladies and gentlemen, thank you for standing by and welcome to The Cheesecake Factory Third Quarter Fiscal 2020 Earnings Call. (Operator Instructions) I would now like to hand the conference over to your speaker today, Stacy Feit. Thank you. Please go ahead, ma'am.

Thank you. Good afternoon, and welcome to our third quarter fiscal 2020 earnings call. On the call today are David Overton, our Chairman and Chief Executive Officer; David Gordon, our President; and Matt Clark, our Executive Vice President and Chief Financial Officer.

Before we begin, let me quickly remind you that during this call, items will be discussed that are not based on historical facts and are considered forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Actual results could be materially different from those stated or implied in forward-looking statements as a result of the factors detailed in today's press release, which is available on our website at investors.thecheesecakefactory.com and in our filings with the Securities and Exchange Commission. All forward-looking statements made on this call speak only as of today's date, and the company undertakes no duty to update any forward-looking statements.

In addition, throughout this conference call, we will be presenting results on an adjusted basis, which reflects the potential impact of the conversion of the company's convertible preferred stock into common stock. An explanation of our use of non-GAAP financial measures and reconciliations to the most directly comparable GAAP measures appear in our press release on our website, as previously described.

David Overton will begin today's call with some opening remarks, and David Gordon will provide an operational update. Matt will then briefly review our third quarter results and provide a current financial update.

With that, I'll turn the call over to David Overton.

Thank you, Stacy. Sales of The Cheesecake Factory restaurants continue to build throughout the third quarter with relatively strong comparable sales performance in light of the mandated capacity restrictions related to the COVID-19 pandemic.

Third quarter comparable sales declined approximately 23%, and we exited the quarter with comp sales down approximately 10% in September as we were able to reopen additional dining rooms. Notably, we had 20 Cheesecake Factory locations with positive comparable sales during the quarter despite only being able to operate on average with 50% indoor dining capacity in those locations.

We have been able to achieve this sales recovery given continued strong guest demand to return to our restaurants, coupled with sustained strength in our off-premise business. In fact, we were able to maintain the vast majority of our off-premise sales from the second quarter even with additional restaurants able to partially reopen indoor dining rooms during the third quarter. We believe this underscores the broad consumer appeal and strong guest affinity for The Cheesecake Factory.

Our top priority for in-person dining is to provide a safe, comfortable experience for our guests and our staff. We are proud to have been recognized for these efforts in the recent Nation's Restaurant News Consumer Picks COVID follow-up survey.

Our large footprints and flexible seating layouts have continued to be an advantage for us during COVID-19. This is also proven true in areas that now allow capacity in excess of 50%, where we can drive additional sales while also prioritizing social distancing.

Operationally, we continue to perform well across several key performance indicators, including year-over-year improvements in food efficiency and labor productivity, while maintaining the integrity of the Cheesecake Factory brand and our competitive differentiators for the long term. We are in the distinctions of, number one, for quality; number two, for service; and number three, for ambience in the 2020 Nations restaurant News Consumer Pick Survey that was completed before the pandemic. We are honored to have been recognized by our guests for the tremendous effort our teams put into delivering the Cheesecake Factory experience, which we remain committed to regardless of the challenges presented by the current operating environment.

On the development front, 2 Flower Child locations opened in Houston and Oklahoma City during the third quarter. These have been strong performing openings in spite of COVID-19. The acceptance of Flower Child in a market like Oklahoma City reinforces our confidence in the national potential for the brand. Subsequent to the quarter end, Culinary Dropout opened in Scottsdale, Arizona, and posted the strongest weekly sales of FRC restaurants in its first weeks of operations.

We continue to monitor operating conditions in markets where we have new units under development, and at present, expect one Cheesecake Factory and one Blanco opened during the remainder of the fourth quarter. We believe our collection of strong concepts coupled with our financial flexibility, will put us in a position to further accelerate growth across our concepts as we emerge from this pandemic.

While COVID-19 continues to provide uncertainty, I'm encouraged by the steady sales recovery from the beginning stages of the pandemic and proud of the way our teams have responded.

With that, I'll now turn it over to David Gordon.

Thank you, David. The increased demand we have seen for in-person dining underscores our guest's desire to experience the Cheesecake Factory magic once again. And that the various measures we've taken are helping guests feel safe and comfortable in our restaurants. In fact, we've recently installed glass partitions in approximately 50 Cheesecake Factory restaurants to increase our capacity where jurisdictions allow, while also prioritizing guest safety and maintaining the upscale look and feel of our restaurants. And we have additional locations lined up to have partitions installed in the coming weeks, which we expect will bring us to about 2/3 of Cheesecake Factory locations in total.

Fiscal fourth quarter-to-date through October 27, we have recaptured, on average, approximately 90% of prior year annualized sales volumes in Cheesecake Factory restaurants with open dining rooms. This would equate to about $9.5 million per unit on average on an annualized basis despite the mandated capacity restrictions, supported by approximately 40% off-premise sales mix.

Currently, 187 Cheesecake factory locations have indoor dining rooms open. On average, these locations are operating at 50% capacity. Our teams have also been able to drive sales in locations operating patios only. At present, the 17 Cheesecake Factory restaurants in California and Toronto operating with this restriction have done fiscal fourth quarter-to-date sales volumes of over 90% on average of Cheesecake Factory restaurants offering in-person Dining. I believe this speaks to our operational excellence and creativity, specifically our ability to respond to challenging operating conditions, which will continue to be paramount throughout the pandemic.

In aggregate, across restaurant operating models, fiscal fourth quarter-to-date through October 27, comparable sales at the Cheesecake Factory restaurants are down approximately 7% and are outpacing the quarter-to-date black box casual dining industry index.

As I mentioned, we've continued to sustain strong momentum in the off-premise channel. Even with a meaningful increase in in-person dining capacity, quarter-to-date, we continue to maintain nearly 90% of elevated COVID off-premise sales at Cheesecake Factory restaurants with reopened Dining rooms. I believe this indicates that a meaningful increase in off-premise sales, driven by our digital platforms, could be a longer-term sales driver as we emerge from the pandemic.

In turn, our marketing team has capitalized on the Cheesecake Factory's broad appeal across consumer demographics to produce effective on-brand marketing campaigns to raise awareness in the off-premise channel and drive sales with a particular emphasis on the typically slower dayparts. Our $15 lunch special, which included a slice of our legendary cheesecake, saw tremendous guest response, thereby increasing awareness of our lunch offerings while successfully driving sales to the late afternoon shoulder period.

October is national dessert month. And in Cheesecake Factory fashion, we have spent the month celebrating with our guests. We kicked off the celebration by offering any slice of cheesecake for $5 and are closing the month with our guests favorite Treat or Treat promotion this week. Our cheesecakes are a key differentiator, and these creative offers continue to drive demand from our guests.

Our marketing campaigns have really resonated with the delivery guest, with sales growth in this channel, particularly strong during the third quarter. We've had specific success driving new customers to the Cheesecake Factory as well as strong reorder rates. And we also continue to see an overall customer order frequency increase, supporting strong return on investment on our marketing campaigns this year.

Besides our guests' love of our cheesecakes, the breadth of our menu across cuisines and price points has always been another key differentiator for the Cheesecake Factory, and we believe this has been fundamental to our COVID-19 sales recovery. When others are simplifying their menus, we are leaning into our offering with the launch of our timeless classic special menu card nationally after a successful test in Southern California. It highlights prior fan favorites, imparting a sense of nostalgia at a time when the consumer craves just that and at a compelling price points to provide additional value to our guests as well.

Our consumer packaged goods business continues to perform well, with our famous Brown Bread leading the way. In fact, new retailers have been added while existing retailers have recently increased or are planning to increase the number of SKUs they carry.

As you know, this October marked 1 year since the closing of our acquisition of North Italia and FRC. While COVID-19 has certainly impacted the restaurant industry landscape, the performance of North and the FRC concepts during the pandemic has further reinforced our confidence in the strength of these brands and our excitement for their long-term growth potential. Currently, 21 North locations have indoor dining rooms open and 2 are open for outdoor dining. Fiscal fourth quarter-to-date through October 27, comp store sales are down approximately 4%, supported by 25% off-premise sales mix. Currently, 49 FRC locations have indoor dining rooms open, 1 is open for outdoor dining and 3 locations remain closed.

When we acquired FRC, we believed it presented a unique opportunity to serve as an incubation engine for concepts of the future. In the spirit of continuous innovation, in December, FRC is planning to launch a pop-up virtual concept inspired by the [Dol Bird] menu via the off-premise channel in the Phoenix market.

FRC is also planning to launch a Flower Child pop-up early next year. This location plans to offer a streamlined menu, primarily focused on the off-premise channel with some limited indoor capacity to serve guests on-premise, and we'll test a number of digital elements. These are 2 great examples of how we can continue to harness FRC's creativity and experiment in a very cost-effective manner. We look forward to seeing how guests respond.

I want to thank every one of our staff members across our restaurants and bakeries, at the corporate support center in California and the big kitchen at FRC. It has not been easy, but our company has shown tremendous resilience. Our results this quarter speak to our ability to get the job done. I believe the strength of our team and our brands positions us well to continue to execute in this environment and capitalize on opportunities in the post-COVID world.

With that, I will now turn the call over to Matt for our financial review.

Thank you, David. Third quarter comparable sales at the Cheesecake Factory restaurants declined 23.3%. The sales recovery was largely linear throughout the quarter, improving from a decline of 32% in July, to down approximately 10% in September. Off-premise represented approximately 45% of total Cheesecake Factory restaurant sales during the third quarter.

Revenue contribution from North Italia and FRC totaled $63.9 million. North Italia comparable sales declined 22%. Sales per operating week at FRC, including Flower Child, were approximately $61,120 and including $17.8 million in external bakery sales, total revenues were $517.7 million during the third quarter of fiscal 2020.

As we would have expected, most of the year-over-year expense variances in the third quarter were due to COVID related sales deleverage, though I will provide the usual line item detail.

Cost of sales increased 10 basis points, primarily reflecting a shift in sales mix. Labor increased 230 basis points, primarily attributable to the cost of maintaining our full restaurant management team and group medical benefits in the reduced sales environment. This was partially offset by lower hourly labor.

Other operating expenses increased to 30.7% of sales, due primarily to sales deleverage, increased marketing and costs such as additional cleaning and PPE associated with COVID.

We are pleased with the sequential margin improvement we drove in the third quarter versus the second quarter. Based on Cheesecake Factory restaurants, comparable sales performance in aggregate, third quarter restaurant level margins were solid with approximately 35% flow through year-over-year, inclusive of COVID-related costs and restaurant-level management deleverage. This performance was within our expectations particularly when you consider the changing nature of capacity restrictions that our operators had to contend with. And G&A increased 110 basis points, also reflecting sales deleverage net of savings initiatives.

Preopening costs were $2.4 million in the quarter, roughly in line year-over-year. 2 Flower Child locations opened during the third quarter versus one Cheesecake Factory opening in the prior year period.

In the third quarter, we recorded a $10.4 million impairment charge associated with our portfolio optimization efforts as we continue to take a hard look at underperforming locations. Approximately $5.4 million of this charge was related to cash, lease termination expense for the Cherry Hill, New Jersey Grand Lux Cafe location that closed in the third quarter and RockSugar, which is scheduled to close at the end of the year. The remainder was primarily related to noncash accelerated depreciation associated with Grand Lux Cafe, Cherry Hill, and accrued lease termination expense associated with another Grand Lux Cafe that we expect to close by the end of the year. In addition, Flower Child, Rockville will not reopen following its COVID-related closure.

We recorded approximately $2.6 million of COVID-related expenses in the third quarter for costs such as sick pay, additional sanitation and personal protective equipment. Approximately 80% of these costs were in the other operating expense line, as I referenced, with the remainder in labor and G&A. A specific breakdown between line items can be found and the related footnote in our earnings release issued this afternoon.

GAAP diluted net loss per share was $0.76, reflecting the potential impact of the conversion of the company's convertible preferred stock into common stock and excluding the COVID-related costs, impairment charge as well as other items, including $1.4 million in acquisition-related contingent consideration, adjusted net loss per share for the third quarter of 2020 was $0.33.

Now turning to our balance sheet and cash flow. We ended the third quarter with $244 million in cash and $376 million in debt. The company generated positive cash flow from operating activities of $3 million. Note that this is net of cash lease termination expense associated with our portfolio optimization.

With the business stabilizing, and returning to positive cash flow generation, subsequent to quarter end, we repaid $96 million on our revolving credit facility, bringing our debt balance down to $280 million. This will enable meaningful cash interest expense savings while maintaining our overall liquidity position.

CapEx totaled $8.8 million during the third quarter for required maintenance and completion of construction for the recent unit openings. A $4.8 million dividend for the third quarter of fiscal 2020 was paid-in-kind to holders of the company's convertible preferred stock.

While we will not be providing specific guidance, given the level of continued uncertainty associated with the virus, we want to provide some thoughts on our expectations for the balance of year and 2021. With the number of indoor dining rooms we currently have open and at current comp sales levels under continued capacity restrictions, we would anticipate generating positive operating profit and earnings per share for the fourth quarter.

For modeling purposes, we're using a normalized tax rate of approximately 10%. While we still expect some deleverage in labor as we continue to think long term with respect to maintaining our restaurant management teams as well as in other operating expense line, we would expect it to ease somewhat versus the third quarter, enabling us to continue to work toward recapturing our pre-COVID margins.

Based on these assumptions, we expect to generate a meaningful level of cash flow from operating activities. After an anticipated $10 million to $15 million in CapEx and a $17 million acquisition consideration payment to FRC, we would still expect to build our cash balance during the fourth quarter after accounting for the debt repayment and anticipated seasonal working capital inflows.

Looking ahead to 2021, the operating environment continues to be very dynamic. Based on early indications from our supply chain, we are expecting commodity inflation of approximately 2%. And while we are still evaluating the potential effects of COVID on the labor environment, based on current governmental road maps for minimum wage, we expect wage rate inflation to be slightly more favorable in 2021 versus recent years.

With our anticipated building cash position, we are in the early stages of developing our initial capital deployment plans for next year. Currently, we are rebuilding our development pipeline. To set some baseline expectations, depending on the course of the virus from here, we believe we could open as many as 12 to 14 new restaurants next year, spread across our portfolio of concepts.

We would anticipate approximately $105 million in CapEx to support this level of unit development as well as required maintenance on our restaurants. We will refine these assumptions as more clarity on the operating environment emerges and note that we have a strong balance sheet that we expect will allow us to navigate additional challenges COVID could present.

In closing, I am very pleased with our operating and financial performance. We were able to return to a positive operating cash flow position during the third quarter despite an unprecedented restaurant operating environment. We are very encouraged by our sales recovery and our fourth quarter-to-date comp sales at the Cheesecake Factory restaurants, given the continued capacity restrictions. At these levels, we would expect momentum in our cash flow generation to continue into the fourth quarter and fiscal 2021.

I believe this outlook and the strength of our balance sheet will continue to enable us to act in the company's best interest for the long term. Our concepts and our people stand out in today's restaurant environment, which we believe will enable us to take market share. And as the operating environment normalizes, we expect to be in a position to further accelerate our growth.

With that said, we'll take your questions. In order to accommodate as many questions as possible, please limit yourself to one question and then requeue with any additional questions.

(Operator Instructions) And your first question comes from Joshua Long with Piper Sandler.

Encouraged to see the continued improvement in top line trends here into 4Q. And in the context of still having meaningful capacity reductions, or maybe meaningful capacity opportunity going forward, could you talk about what you've learned in terms of recapturing those same-store sales while still operating in a 50% capacity environment? Any sort of initiatives or areas where you've been able to unlock pieces of growth to support that as we go into 4Q and then early next year?

Thanks, Josh. This is David Gordon. Well, certainly, I think we've learned that there is demand from our guests to come out and dine in Cheesecake Factory. And we've seen that in every geography across the country, when we've been able to increase capacity. We see guests that want to come out and dine in the safe environment that we've created while at the same time, being able to keep the majority of those off-premise sales.

And as I mentioned earlier, I think that our strategic marketing that we put in place around the off-premise business has kept us in guest's mind. And our ability to execute on that off-premise business I think is what's allowing us to see good reorder rates, as I mentioned, from DoorDash and continued strong off-premise sales.

I do think that the safety of our restaurants can't be overlooked. People today want to continue to feel safe no matter if it's a 25% or 50% or even expanded capacity environment and our operators have done a tremendous job of keeping that at the forefront. And I think that's allowed guests to come in, dine safely and then come back and see us again. So I think our operational expertise and keeping our management teams in place has been key to allow us to do that and don't see why that wouldn't continue.

Great. And when we think about that improvement from -- through the quarter and then here into 4Q as well, any sort of regional performance? It sounds like it's broadly -- the strength is broad based, as you mentioned, but curious if there's any sort of regional performance or maybe other dynamics or qualities that you'd call out there outside of, obviously, some of the broader disruptions maybe there in California with the recent buyers.

Josh, this is Matt. I think probably similar to the industry as a whole, capacity is a component of that. And so in those geographies where it's either opened up faster or more, certainly, we are seeing internally year-over-year performance that is higher. And some of those areas would be in the Southwest Texas and the Southeast and the Mid-Atlantic. So that does play a role. The things that have been consistent have definitely been the off-premise, as David mentioned, and that's what we're seeing across the board. So I think the hallmark of Cheesecake Factory with consistent performance, we're able to really track when that capacity opens up and predict effectively where we think the sales can be. And that has really helped us operate effectively.

Your next question comes from Jon Tower with Wells Fargo.

Just a couple of questions for me. First, I was wondering if you could talk about -- it sounds like big deals, particularly on the digital side were pretty strong during the quarter. And I noticed in myself, in terms of the frequency, it doesn't seem like it's something you've done before. So curious to know how the margin structure looked on these deals specifically. And then your thoughts on the frequency of using these deals as we kind of go out over the next several months and even into 2021.

Jon, this is Matt. I think a couple of things. We're not necessarily a marketing company, so every dollar that we spend in marketing has to go through a pretty rigorous process to evaluate an ROI. And I feel very confident that we're exceeding all of our expectations for the programs that we've been running. I think you'll note that they are focused on the off-premise channels. And certainly, in some areas that we feel that there's greater opportunity to rebuild sales over time, thinking about places like the midweek lunch opportunity. And so where you've got that capacity and where you have some opportunity to recover, you see greater incrementality. And I think that that's been true for us.

And in terms of the frequency of it for us, really looking at an environment that's unprecedented. And we believe that the stickiness of the off-premise investment is definitely worthwhile. And we're seeing that with guests, we're seeing that impact our behavior and believe that while it's not only been beneficial in the short term, that there is a tail to this, and it's really about brand building as well as just running marketing programs.

Okay. And then I think on the last call, you talked about the idea of seeing some pretty strong store level volumes with margins down -- excuse me, with volumes at roughly 90% prior peak. So I'm just kind of curious, AUVs right now look lower than clearly peak but still quite strong. What should we think about for margins from this point forward?

Yes. I mean, it's definitely, I would say, sort of a tale of 2 cities in terms of modeling. I can only give you your best guess with where you think the sales environment will be and -- right, that's a big driver for us. Certainly, what I think we're proving with the flow-through that we're seeing is that as we get back somewhere between 90% and 100%, we're going to be at or above prior year margins. And so our goal is to focus on that sales rebuilding because the environment will stabilize over time. So that's the first and I think most important driver of where we will be. And certainly, I think it would be fair to think about Q3 into Q4 and probably a 30% to 40% flow through if you're going to model out an improvement in comp, whatever that modeling leads you to from where we were to where you think we will be in the fourth quarter, that's probably a good proxy for where margins could end up in the near term, if that's helpful.

Okay. And then just the last one. On the special menu card that you put in right now, can you talk about this being potentially an LTO or just limited time offer versus, say, a permanent menu addition? And how different is it from a price point standpoint versus what you've currently got?

Well, as you know, the menu in general has a variety of price points. And I think the menu card has that same variety. It may be a little bit lower in total, but it provides a great value for guests. And much like the special menu card we put out previously, it will be out there for a while, and then we'll determine if we want to move some of those menu items into the main menu or not really based on how well they perform. And then we'll get into our regular cadence of our updated menu changes once we get back to winter of next year.

Your next question comes from Mary Hodes with Baird.

Could you just talk a little bit about how much outdoor patio has been contributing to comps maybe in Q3 or in October? And what you think that, that looks like as you move into the winter months?

Mary, it's Matt. I think the -- probably the most important metric I could tell you about that is, in aggregate, we're getting about 1.5% extra benefit in the comp in the quarter from extra patio of seating, right? So as we've said before, as you go from summer to winter, you obviously flex in different areas of the country with respect to the patio. And so we would expect places like Florida would actually increase patio utilization in the winter versus in the summer in places like Phoenix as well. So in aggregate, for the company, we've been able to increase a little bit, particularly in California. And that's been, again, about 1% to 1.5% benefit of our total sales. We normally see patio sales running in the high single digits as a total. And it's a little bit higher in the summertime and a little bit lower in the wintertime. As I mentioned, those geographies that pick up kind of offset each other, and so it keeps it pretty stable.

Okay. That's great. And then just lastly, you talked a little bit about accelerating unit growth going forward, including in 2021. Can you just talk a little bit about whether or not you're still committed to 6% to 7% unit growth over the long term? And when it might be reasonable to think about getting back to that point?

Sure. I think we definitely have the concepts to accomplish that. And I think we have the balance sheet to accomplish that and the teams to accomplish that. I think that the real estate environment will be there with lots of opportunities. Certainly getting back to that complete level will be a little bit dedicated based on what happens with the virus. And we want to move forward in a way that we're taking every opportunity we can, but also making sure we're positioning ourselves for the long term. So I think at this point in time, we could do it as early as 2022. If the environment stabilizes enough by next year, we certainly could reopen to that full growth rate by 2022.

Your next question comes from Jeff Farmer with Gordon Haskett.

Matt, I think you just said in an answer to Jon's question that at roughly 90% of year ago volumes, you can get back to year ago margins. So assuming I heard that right, how do you guys do that from a cost perspective?

Jeff, I think -- look, first of all, just to caveat, all else being equal, it's somewhere between 90% and 95% based on where we sit today and the 35% flow through that we saw going downward because there's a lot of other variables that will play out that probably are bigger than some of the COVID aspects really in the longer term. And a lot of that has to do with things like commodity costs and labor inflation. And certainly of labor inflation, I mean, it's been running 5.5% to 6%. If that were to come down 1% or 1.5% because the labor environment is better, then that certainly changes the environment completely. We -- essentially, on a like-for-like basis, most of the components are pretty variable. We are getting an efficiency gain from the increase in the off-premise business, and that's somewhat of the piece that will help us offset any increased costs as well as get a little bit more efficiency leverage to recapture margin slightly below prior year volumes.

All right. And then just using that as a segue to a follow-up question. In terms of thinking about the off-premise margin and however you want to think about it, I mean, the combination of the go sales as well as delivery, but if you think about the sales that are off-premise, the margin structure sort of collectively for the -- for those sales versus the margin structure for the in-restaurant. Can you give us any context there?

Sure. In aggregate, it's slightly favorable, like I said, and that is a blend where delivery is slightly unfavorable, but not much, maybe a couple of percent when you net everything together for us with the deal that we have and the way it works. And then you've got the call-in and online ordering, which are equally slightly favorable. And those are making up about 60% of the total off-premise versus 40% for delivery. So the weighting is just slightly better in totality.

Your next question comes from Jeff Bernstein with Barclays.

This is Pratik on for Jeff. In terms of labor and wages, just wanted to ask you guys, how would the removal of a tip credit in a potential new administration affect your business? And how does that affect how you structure labor in your restaurants? I guess what I'm really trying to ask is, is there any material difference between how you manage your California restaurants versus the ones in tip way state?

Sure. Maybe I'll just kind of focus on the way of -- end of the question asked because a lot of these labor rules come and go over time. There's regulations in California that are different in aggregate, too. It's not just the wage structure per se. But invariably, we look to provide the best guest experience and focus our operations on being consistent throughout the United States. The biggest difference that obviously happens then is really the pricing structure. And as California really kind of leading the way with this over the past 6, 7 years, started to increase the minimum wage, and there is no tip credit, we started to look at having more of a market-based pricing strategy. And that is designed to offset the wages specifically because most of the other components are pretty much the same. So certainly, you have to look at that, and it's based also on where the competition goes. But when the wage structure is equivalent for everybody, then what you see over time is that the pricing structures come out about the same for everybody as well to make the margins work.

Got it. That's very helpful. And then just a quick one on your to-go sales. As we eventually migrate towards "normal", how do you see the trajectory over the next 12 months? I know Cheesecake Factory more than most is seen as an experiential concept. And just wanted to get a sense of how you guys measure stickiness? And what you can do to kind of ensure this elevated mix of to-go sales?

Well, I think what we've seen thus far, we're now in month 7 -- 8 here, as we've reopened the dining rooms that we've been able to keep that off-premise business. So I think the value of the menu and the breadth of the menu is the reason for that. If you're, again, a family of 4, you can easily order a couple of entrees and appetizer, complementary bread, that's a great value. And you can turn around 3 days later and try an entirely different type of cuisine, again, from the Cheesecake Factory. So that's one of the reasons. We think that it's been as sticky, as you said, as it has been. And while we would anticipate that, we can keep the majority of that business even as the restaurants reopen.

Your next question comes from Brian Vaccaro with Raymond James.

I had a question on the sales cadence that you saw through the quarter and with September comps, I think you said down around 10%. It would suggest that you saw a pretty meaningful improvement in September sort of compared to July and August. And -- is that right? And if so, could you walk through how much of that was due to sort of increase capacity maybe versus an acceleration in delivery or another factor that might have been in play there?

Yes. Brian, it's Matt. I think most of that was really around the capacity. I think that we, from the beginning, been stressing safety and we've always looked to get a week or 2 of any jurisdiction reopening under our belts, not just for that, but also then in instances where you could add capacity. As David Gordon talked about, I think we're still in the process of putting in some of the opportunities in the dividers between the booths. And I think all of those things have been building kind of linearly over the course of the quarter. I think that the off-premise has been pretty steady throughout, and so I think that is a bigger percentage. As we noted for the entire quarter, it made up about 45% and a lot for the reopened, it's about 40% for the dining rooms that have some capacity. So I think that was the biggest component of it for us, to make sure that we're maximizing the total opportunity within our footprint.

Okay. Great. And on the partitions, could you ballpark how much effective seating on average that will allow you to unlock? And I think you said around 2/3 of the Cheesecakes by the end of the year?

I think it allow us to meet whatever the capacity restriction is in that particular market. So if it's moving to 75%, it would allow us to get to 75%. If in some markets, there's no restriction in that way, but it's just 6 feet social distancing or a physical barrier, will allow us to do that as well. In a particular market where capacity actually maybe safe to be 100%, but you must keep 6 feets. In those situations, that could allow us, obviously, to have expanded capacity past that 75% and allow us to seat the entire restaurant if we needed to and we're able to.

All right. That's helpful. And sorry if I missed it, but I think you said off-premise was 45% of sales. What percent of that was delivery within that 45%?

So the total mix was 40%, delivery; 30%, online; and 30%, call-in and walk-in of the 45%.

Perfect. Okay. And then just last one. Matt, back to the margins. Obviously, the sales volumes were quite a bit different as you moved through the quarter. Would you be willing to comment sort of where the store margins were exiting the quarter or perhaps what you've seen so far in October?

I would just say that the linearity of the sales was corresponding to the margins. And that you can pretty much model it out with the consistency of our business based on that 30% to 40% flow through.

At this time, there are no further questions. I'll hand the call back for closing remarks.

Thank you for joining the call today. We will speak to you next quarter.

That concludes today's conference. Thank you for your participation. You may now disconnect.