Booking Holdings Inc (BKNG) 2015 Q3 法說會逐字稿

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  • Operator

  • Welcome to the Priceline Group's third-quarter 2015 conference call.

  • The Priceline Group would like to remind everyone that this call may contain forward-looking statements which are made pursuant to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995.

  • These forward-looking statements are not guarantees of future performance and are subject to certain risks, uncertainties and assumptions that are difficult to predict.

  • Therefore, actual results may differ materially from those expressed, implied or forecasted in any such forward-looking statements.

  • Expressions of future goals or expectations and similar expressions reflecting something other than historical fact are intended to identify forward-looking statements.

  • For a list of factors that could cause the Group's actual results to differ materially from those described in the forward-looking statements, please refer to the Safe Harbor statement at the end of the Group's earnings press release as well as the Group's most recent filings with the Securities and Exchange Commission.

  • Unless required by law, the Priceline Group undertakes no obligation to update publicly any forward-looking statements whether as a result of new information, future events or otherwise.

  • A copy of the Group's earnings press release together with an accompanying financial and statistical supplement is available in the For Investors section of the Priceline Group's website, www.PricelineGroup.com.

  • Now, I'd like to introduce the Priceline Group's speakers for this afternoon, Darren Huston and Daniel Finnegan.

  • Go ahead gentlemen.

  • Darren Huston - President and CEO

  • Thank you very much and welcome to the Priceline Group's third-quarter conference call.

  • Thank you for joining us before the markets open this morning in New York.

  • I'm here in Norwalk, Connecticut with Priceline's Group CFO, Dan Finnegan.

  • Let me point out that due to technical difficulties at NASDAQ, our press release is only available under the Events and Presentations section of our website, PricelineGroup.com, and should be over the newswire momentarily.

  • The Group reported consolidated gross bookings for the third quarter of approximately $14.8 billion, up about 22% on a constant currency basis or about 7% year over year in US dollars.

  • Our customers booked accommodation reservations for over 115 million room nights in the quarter, up 22% year over year.

  • Gross profit was up 12% or about 29% on a constant currency basis.

  • EBITDA was also up 12% to $1.6 billion.

  • Non-GAAP earnings per share was $25.35, surpassing FactSet consensus estimates of $24.21 per share and our guidance for the quarter.

  • Our US dollar-denominated growth rates were again impacted substantially by the strong dollar, and this will continue into Q4, hopefully abating on a year-over-year comparable basis as we head into 2016.

  • Our international business recorded 25% gross bookings growth on a constant currency basis, reflecting strong momentum of Booking.com.

  • Booking.com's performance benefited from further penetration of its existing partner relationships as well as growth in its accommodation supply.

  • Booking.com's platform now has over 820,000 hotels and other accommodations in 220 countries and territories, up 38% over last year.

  • Today we're releasing data that shows how these properties represent a combined total of 21 million potentially bookable rooms.

  • Of this number, 14.4 million are within our traditional hotel partners, 1.8 million are vacation rentals -- for example apartments, aparthotels, villas, chalets and other self-cater product.

  • And the remaining 4.8 million are other multiroom unique properties -- for instance B&B's, guesthouses, ryokan's, riad's, et cetera.

  • Hopefully this gives you a sense of the sheer scale of our accommodation platform, by far the largest directly bookable accommodation selection in the world, and provides a better comparison to some of the other players in our space.

  • And, all of these different types of rooms are bookable with the least amount of friction on any platform -- all without fees to consumers and all with instant verification.

  • We're also helping guests find and book accommodation on Booking.com at unprecedented levels.

  • Since Booking.com's inception in 1996, we have helped more than 1 billion guess find a place to stay.

  • And, in just the last 12 months, 285 million guests stayed with us.

  • Coincidently in 2015, OpenTable will also seat its 1 billionth diner as well.

  • Two industry-leading double-sided marketplace platforms providing scaled experiences for users all around the world.

  • Following our successful launch of BookingSuite, which continues to gain traction in the B2B arena, we recently introduced another important B2B innovation, Booking.com for Business.

  • This new offering is geared to both the business traveler and the travel organizer.

  • Our tools allow organizers to link travelers to the company account without losing oversight or to book on their behalf.

  • Spending can be managed through budget filters and spending reports, all the company's hotel reservations can be viewed and managed in one place, and best of all, all enrolled Booking.com for Business travelers automatically benefit from our rewards program including closed user group discounts and special benefits at over 100,000 select properties worldwide.

  • We were aware that Booking.com had become a popular service for business travelers, and we wanted to create an offering that was more tailored to their unique needs.

  • We have high hopes for Booking.com for Business, and early results are very encouraging.

  • Booking.com's direct share of business also continues to grow, reflecting the solid retention of the loyal and satisfied customer base we have accumulated and nurtured over the past decade as well as the off-line advertising we are now conducting in eight major markets around the world.

  • As our direct business grows, so too does our investment in online paid channels.

  • We're always looking for new source of demand and ways to diversify our marketing mix.

  • We invest our money in channels where we believe we can build our brand franchise for the long term while also earning an attractive ROI within the transaction.

  • Consistent with these tenets, we agreed to participate in TripAdvisor's instant booking platform.

  • Our agreement includes the prominent branding and marketing potential we required to begin participation.

  • As with all of our channels, we will experiment and optimize with our partners at TripAdvisor and expect to achieve healthy ROIs while being given the opportunity to bring new customers into our fold for the long term.

  • We will also work to make adjustments in a similar instant booking path we have at KAYAK and are willing to work with other media owners who adopt similar principles that allow both the media owner and the advertiser an opportunity to promote differentiation in their branded offerings and to grow their businesses.

  • Testing on TripAdvisor is scheduled to go live this week starting with a small sample.

  • Let me also make a comment on China.

  • First, we fully support the recent M&A activities, specifically regarding eLong and Qunar, led by our investment and commercial partner Ctrip.

  • We hope that these will ultimately lead to a more rational market environment inside China.

  • But outside of our Ctrip relationship, we are not standing still waiting either.

  • For instance, we started 2015 with only 8,000 properties in China on Booking.com and now list over 25,000.

  • We expect this to grow rapidly over time in part with Ctrip's assistance.

  • As well, Chinese customer growth has exceeded the overall growth in our business for many quarters now, and the Chinese are now the primary in-bound nationality to many important destinations for us.

  • The case of China is a good reminder that travel is inherently a non-local business, so global scale combined with win/win partnerships like we have with Ctrip are critical for our mutual success.

  • Some commentary now on the other brands of The Priceline Group.

  • Priceline.com posted modest growth in hotel and rental car reservations and in overall gross profit.

  • With new leadership, we have been busy repositioning and reinvigorating our namesake brand.

  • A critical platform migration of Priceline.com is nearing its final phases, and the team is eager to start innovating at a faster pace as the new tech stack rolls out in early 2016.

  • Agoda also had a challenging quarter and was negatively impact by the August bombing in Bangkok and various currency headwinds.

  • No strangers to challenge, the Agoda team continued to innovate in all aspects of its business and launched in October a substantially revamped mobile app.

  • We're also seeing positive results from recent work to integrate Booking.com agency inventory into Agoda.

  • Similarly, although we continued to see strong diner growth in OpenTable, the pace of innovation needs to be improved, and we've made a number of management changes as a result.

  • In particular, Christa Quarles, OpenTable's interim CEO, has done an outstanding job leading the team through this transition.

  • We remain excited by the growth potential of OpenTable and are confident that our renewed focus will help us get on the right path to capitalize on this tremendous potential.

  • Moving on to RentalCars.com and KAYAK, both brands delivered strong quarters.

  • RentalCars.com posted solid unit growth despite a tough comp while KAYAK made some important changes in the way it markets its business internationally and, as a result, accelerated on both the top and bottom line.

  • The Group performed well in the third quarter, and we believe our brands are taking the right actions to best maximize their share of their attractive and expanding online marketplaces.

  • Booking.com has established clear global leadership in the online accommodations market, and we plan to continue to profitably invest to improve and extend our services and bring more consumers to our sites.

  • Mobile execution remains a bright spot across our Group, and we steadfastly adhere to our formula for earning our customers' loyalty through delivering best in class consumer experiences end to end and across devices.

  • I would like to thank our employees around the world for their hard work and dedication in delivering terrific performance during our peak summer season.

  • I will now turn the call over to Dan for the detailed financial review.

  • Dan Finnegan - CFO

  • Thanks Darren.

  • I will discuss some of the highlights and operating results and cash flows for the quarter and then provide guidance for the fourth quarter of 2015.

  • Throughout 2015, we've seen the strong US dollar significantly impact our US dollar reported results because about 90% of our gross bookings and operating income are generated by our international brands.

  • Our two most impactful currencies, the euro and the British pound, were weaker by about 16% and 7% respectively for Q3 as compared to the prior year.

  • Many other important currencies in which we transact were also significantly weaker versus the US dollar this year in Q3 relative to last year.

  • The strong US dollar means our gross bookings, gross profit, operating expenses, adjusted EBITDA and non-GAAP net income mathematically translate into significantly fewer dollars than they would have at last year's exchange rates for Q3 and Q4.

  • Since our expenses are denominated in foreign currencies on a basis similar to our revenues, they will also translate into fewer dollars.

  • Therefore, our operating margins are not significantly impacted by currency fluctuations, and we believe that the impact of currency on our bottom line is generally similar to the top line impact.

  • The Priceline Group performed well for all these key metrics in Q3.

  • Room nights booked grew by 22% in the third quarter, decelerating compared to the 26% growth rate for Q2.

  • Rental car days grew by 13% in Q3 compared to Q2 growth of 20%.

  • Average daily rates for accommodations, or ADRs, for Q3 2015, were up on a constant currency basis by slightly less than 2% for the consolidated Group.

  • ADR trends expressed in US dollars would obviously look significantly worse based upon the currency dynamics I just discussed.

  • While we're in the midst of this period of extreme currency volatility, the fundamental performance of our business is still evident in our unit growth rates and our constant currency growth rates for gross bookings, international gross bookings and gross profit.

  • Specifically, our Q3 gross bookings grew by about 22% on a constant currency basis but by only about 7% expressed in US dollars compared to prior year due to the stronger dollar.

  • Similarly, international gross bookings grew by about 25% on a constant currency basis and by only about 8% expressed in US dollars.

  • Gross bookings for our US business decreased by about 3%.

  • Similar to recent quarters, the US results are a mix of growth in retail room nights and rental car days offset by declines in our Name Your Own Price services.

  • In addition, lower fares -- lower airfares significantly impacted gross bookings growth but have no impact on gross profit growth.

  • Gross profit for the quarter for The Priceline Group was $2.9 billion and grew by about 29% on a constant currency basis and by 12% in US dollars compared to prior year.

  • Our international operations generated gross profit of $2.6 billion, which grew by about 29% on a constant currency basis and by 11% in US dollars compared to the prior year.

  • Gross profit for our US operations including OpenTable's US business amounted to $335 million, which represented 22% growth versus prior year.

  • OpenTable generated total worldwide revenue in Q3 of about $65 million.

  • Excluding the beneficial $13.7 million impact of a favorable travel transaction tax ruling in Hawaii, US gross profit grew by 17%.

  • Our gross profit take rates were broadly stable as they have been for quite some time now.

  • We believe that our revenue margins have been sustainable due to our position as a lower-cost distribution channel that drives significant demand to our accommodation partners.

  • The highlight for the quarter was operating margins that exceeded our guidance and were slightly better than last year.

  • Non-GAAP operating income amounted to 53.7% of non-GAAP gross profit for Q3.

  • Margins benefited as our marketing teams did a good job driving traffic with a nice balance between top-line and bottom-line growth.

  • Margins also reflect the benefit of strong gross profit flow-through.

  • The combination of 29% constant currency gross profit growth with stable operating margins results in strong bottom-line profit performance.

  • Adjusted EBITDA for Q3 amounted to $1.6 billion, which exceeded the top end of our guidance range of $1.525 billion and grew by 12% versus prior year despite the significant negative foreign currency translation impact of the stronger US dollar.

  • Non-GAAP net income increased by 10%, and non-GAAP EPS grew by 14%, including interest expense from our recent bond offerings and the beneficial impact of lower share count from stock repurchases.

  • In terms of cash flow, we generated approximately $1.3 billion of cash from operations during third quarter 2015, which is about 1% above last year and is also impacted by unfavorable foreign exchange rate translation.

  • We invested $42 million in CapEx and repurchased 985,000 shares of our common stock for $1.17 billion in Q3.

  • Thus far in Q4, we have purchased about 400,000 more shares of our common stock for $520 million.

  • Year to date through Friday, total cash returned to our shareholders is about $2.8 billion.

  • Our cash and investments amounted to $9.4 billion at September 30, 2015, with about $700 million of that balance in the US.

  • Now for Q4 guidance, we often get questions from analysts and investors trying to understand the size of the accommodation market and our share of room night reservations.

  • Darren just pointed out that the accommodations on our websites have about 21 million rooms.

  • We internally estimate our market share by multiplying this figure by 365 and then dividing the sum into our annual room nights.

  • This math implies a mid single-digit market share, which I believe highlights the opportunity for us to continue to grow our share with existing partners while our supply teams also continue to aggressively add new partners.

  • Our quarter is off to a strong start as is evidenced in our guidance.

  • Our guidance assumes that our growth rates will decelerate as we progress through the quarter, mainly due to the size of our business and consistent with long-term trends.

  • We have not yet launched our recently announced advertising placement on TripAdvisor instant book.

  • We are confident that this will be another way for us to reach travelers in a branded fashion with reasonable ROIs.

  • Our forecast for the quarter assumes that TripAdvisor instant book will not have a significant impact on our top-line growth or ad efficiency.

  • Our Q4 forecast assumes foreign-exchange rates of $1.07 per euro and $1.51 per British pound for the remainder of the quarter, which would result in average exchange rates that would be weaker by about 13% for the euro and about 4% for the British pound as compared to the prior year.

  • I also highlight that the euro and British pound as well as several other important currencies for our business, including the Brazilian real, the Russian ruble and the Australian dollar, have devalued compared to the US dollar since we reported earnings in August and when most analysts last updated their forecasts.

  • Overall, since that point in time, we estimate that foreign exchange rate fluctuations have negatively impact our Q4 US dollar forecasted results by about 2%.

  • As a result of exchange rate fluctuations, our gross bookings, gross profit, operating expenses, adjusted EBITDA and non-GAAP net income will mathematically translate into significantly fewer dollars than they would have at last year's exchange rates for Q4.

  • Barring further deterioration in exchange rates, we believe that year-over-year currency comps will become less challenging after Q4.

  • For Q4 guidance, we are forecasting total gross bookings to grow by 13% to 20% on a constant currency basis and by 1% to 8% in US dollars with US gross bookings down by 5% to 10% compared with prior year.

  • We expect international gross bookings to grow by 17% to 24% on a constant currency basis and by 3% to 10% in US dollars.

  • Our Q4 forecast assumes that constant currency ADRs for the consolidated Group will be up by less than 2% compared to the prior-year period.

  • We expect Q4 revenue to grow year over year by approximately 1% to 8%.

  • We expect gross profit to grow by 14% to 21% on a constant currency basis and by 3% to 10% in US dollars.

  • We expect the declines in our Name Your Own Price services will negatively impact revenue growth rates in Q4.

  • We expect about 140 bps of deleverage in non-GAAP operating margins compared to prior year, expressed as non-GAAP operating income as a percentage of gross profit.

  • The deleverage is mainly attributable to our assumptions for online ad efficiency and OpEx.

  • Our online advertising efficiency forecast, as usual, assumes deterioration from current levels and provides us with flexibility in a dynamic market to follow our consistent approach of advertising our brands at reasonable ROIs.

  • OpEx leverage has improved compared to earlier in the year as we have lapped the OpenTable and BookingSuite acquisitions.

  • We are committed to controlling nonadvertising OpEx and expect these expenses to generally grow more slowly than our gross profit in the future although there could be quarterly variations from time to time as we invest to be ready for growth.

  • This cost discipline, together with industry-leading operating margins, allows us to lean in more aggressively when we see opportunities to advertise our brands to drive growth.

  • Our adjusted EBITDA is expected to range between $710 million and $760 million, which at the midpoint is an increase of 3% versus prior year.

  • We estimate that the currency impact on EBITDA growth is similar to the impact that we are forecasting for gross profit.

  • Our non-GAAP EPS forecast includes an estimated cash income tax rate of approximately 17% comprised of international income taxes and alternative minimum tax and state income taxes in the US.

  • We are targeting non-GAAP fully diluted EPS of approximately $11.10 to $11.90 per share, which at the midpoint is an increase of 6% versus prior year.

  • Our non-GAAP EPS guidance assumes a fully diluted share count of 50.9 million shares based upon yesterday's closing stock price and reflects the beneficial impact of the share repurchases we have made thus far this year.

  • We forecast GAAP EPS between $9.10 and $9.90 per share for Q4.

  • The difference between our GAAP and non-GAAP results is driven by non-GAAP adjustments that are detailed in our earnings release.

  • Consistent with past practice, we have hedge contracts in place to substantially shield our fourth-quarter EBITDA and net earnings from any further fluctuation in the euro and British pound versus the dollar between now and the end of the quarter.

  • The hedges do not offset the impact of translation on our gross bookings, revenue, gross profit or operating income.

  • They also do not hedge us against fluctuations in other currencies and do not hedge our earnings beyond the fourth quarter.

  • Our forecast does not assume any significant change in macroeconomic conditions.

  • One housekeeping item.

  • After reporting Q4, we will no longer report US gross bookings as a separate statistical metric.

  • We believe that the usefulness of this metric has diminished due to the relative size of our US business to our consolidated results and because two of our three US businesses do not have gross travel bookings.

  • We will continue to report revenue and gross profit for our US business to give insight into its performance.

  • We will now take your questions.

  • Operator

  • (Operator Instructions)

  • Tom White, Macquarie.

  • Tom White - Analyst

  • Great, thank you for taking my question.

  • Room nights, it looks like there is a bit of a slowdown there, also in international gross bookings growth ex-FX, but the international gross profit growth ex-FX remains strong and steady.

  • I think it was 29% versus last quarter.

  • Can you talk a little bit about the drivers of the delta there?

  • Was it geographic mix, take rate improvements, any impact from M&A?

  • And then just on the US business, and I think your largest competitor grew organic room nights something like 25% in the US last quarter.

  • Impressive given that market is considered more mature.

  • Just maybe an update around your US business.

  • Is it mostly Priceline.com, is it mostly Booking.com, and what's stopping you from getting your growth rates up to more competitive levels there?

  • Thank you.

  • Darren Huston - President and CEO

  • Thanks, I will let Dan take the first question.

  • I will take the second question.

  • Dan Finnegan - CFO

  • Hey Tom, on the first one, first of all, relative to the growth in Q3, we think our marketing teams did a great job of bringing traffic with a good balance between strong top-line growth and really strong bottom-line growth.

  • So we were happy with the margin performance and the top line performance in Q3.

  • In terms of the difference between the growth rate and room nights in constant currency gross bookings growth versus our constant currency gross profit growth, there are a few things in there.

  • First, while there is a little bit of an acquisition benefit, so we have about one percentage point of inorganic growth from the OpenTable acquisition, which benefits gross profit and has no impact on gross bookings.

  • I mentioned for our US business, and this partly answers your last question too, we had a significant step down, 13% reduction in year-over-year airfares, which dramatically impacts gross bookings for the US business but has no impact on gross profit.

  • And then lastly and probably most significantly is just we had two very strong quarters of accelerating growth for room nights and we're seeing the benefit of that now flow through in Q3.

  • Together with just a strong performance relative to our forecast for bookings that came over the transom after we gave guidance and actually checked out in Q3.

  • Darren Huston - President and CEO

  • Building on Dan's point, the US growth numbers you see do not include Booking.com, and we feel very good about our Booking.com business in the US.

  • There are two things I would comment.

  • One is US inbound, which obviously has been weaker because of the strong dollar, and we do particularly well with Europeans and South Americans coming into the US.

  • But still we put some pretty solid numbers on the board.

  • And the other -- the way to look at the business is US as bookers, which grew faster than US as a destination.

  • And we were serving US bookers not just for booking in the United States but also overseas.

  • So overall we feel great about our US business.

  • There is a lot more to do, it's one of the big markets where we are definitely under indexed, and we feel like we have a good set of cards to be able to compete -- continue to compete in the US and North American markets going forward.

  • Dan Finnegan - CFO

  • Tom, just a follow-up to my answer, you asked about take rates.

  • As I said in the repaired remarks, our take rates were stable, so that was not a driver of the gross profit growth in excess of gross bookings growth.

  • Tom White - Analyst

  • Great, thank you.

  • Operator

  • Brian Fitzgerald, Jefferies.

  • Brian Fitzgerald - Analyst

  • Thanks, guys.

  • Had a couple questions around instant book., Can you talk a little bit more about the decision process to move forward there?

  • You mentioned the requirement for prominent branding.

  • How different are the mechanics there versus what you do with KAYAK?

  • And then at the end of the day, do you view it as another ad format where you can proactively judge the ROI of the channel and you can adjust exposure to that type of format accordingly?

  • You still own the hotel and the customer relationship.

  • So a little bit about that please.

  • Darren Huston - President and CEO

  • Thanks, Brian.

  • KAYAK was actually the original player to create an instant book path, and frankly speaking, it's not a very well branded path.

  • And before we bought KAYAK, we had also decided not to participate in that.

  • We participated in it, and then there was a proliferation of these concepts in various meta-partners, I'd say TripAdvisor probably the one taking it on the most.

  • So we have stayed out of it mostly as we watched the performance of KAYAK, but we wanted to make sure we added any future instant book partnership with, first of all, great branding and secondly, the ability to market to the guests that book on our platform.

  • And over the course of over 12 months, we finally came to an agreement where we think we can achieve that.

  • We also believe we are going to get good ROIs off of the TripAssist platform.

  • We think the branding is going to help us.

  • And we also believe that we protected of our content.

  • We don't want our content being used to help other people book.

  • We want our content to be used to help us book.

  • And I think working with TripAdvisor we came to a nice -- a good compromise agreement that allows us to achieve that.

  • It also helps TripAdvisor in their strategic move to try to do more on mobile and other small screen real estate.

  • Overall, really positive as I said.

  • You guys will be able to see it very soon.

  • We're beginning to test on small samples this week with TripAdvisor, and I am now quite excited that this will be a nice new addition to places that we can get branded bookings from across our various marketing partners.

  • Brian Fitzgerald - Analyst

  • Great, thanks Darren.

  • Operator

  • Eric Sheridan, UBS.

  • Eric Sheridan - Analyst

  • Maybe just following up on that, what are your long-term -- when you think about these platforms for book on Trip or book on Google, how do you think about the ROI developing long-term on these platforms and the interplay between auction and commission rates on those platforms.

  • And maybe just one quick follow-up on a healthy consumer.

  • Curious if there were any comments you had around the health of the consumer, travel trends you saw coming out of the summer season especially in Europe.

  • Thanks.

  • Darren Huston - President and CEO

  • Okay, let me take both those questions.

  • We are on margin ROI agnostic across various sorts of demand.

  • Of course there are types of demand that work well for us where we get really healthy customer repeat, that we like the way the channel is working that we might lean in a little bit more, and then other channels where we may be getting customers but we don't like the nature of the customer or they're not repeating in the right fashion, and then we will lean back from that.

  • So we're agnostic in that sense.

  • I think the TripAssist execution is one that we would like to use across other partners.

  • We have -- we will make some changes on KAYAK, we have been working very closely with Google, Trivago, other players.

  • And I don't think it's going to enhance ROIs, I don't think it will bleed away from ROIs.

  • And we are going to have to watch as these things come together, and we really get used to the consumer behavior and whether or not this is a channel we will lean into or lean back from.

  • But overall, we always try to earn money on every transaction regardless, and this will be a net positive from a cash flow standpoint for us although not extremely material given the size and scale of our business today.

  • And some comments geographically.

  • We saw a lot of strength in many areas of the market that we saw earlier in the year -- Japanese inbound, China outbound continues to be very strong.

  • UK and US outbound because both had relatively strong currencies relative to where they were traveling to.

  • Europe -- we're seeing some pretty promising trends in southern Europe.

  • Greece had a big issue, as you know, earlier in the summer, but Spain and Italy were both big positives for us in the summer.

  • Maybe there was a bit of trouble moving around, but most people in the Eurozone stayed in Europe and many people came into the Eurozone.

  • So it was a very strong summer in that respect.

  • I would say challenges -- you have the spot crises going on, we now have this one in Egypt, you saw in Tunisia, the Greek crisis.

  • Russia generally inbound, outbound is a challenge.

  • There is a lot of travel going on in domestic Russia, but you guys know that whole story.

  • Southeast Asia had the bombing and then you had murders in Korea.

  • Those were also negatives in the quarter, but overall we run a very global and diversified business.

  • So I would say certainly this is our best summer ever if you look at the volume of business we did, the profitability of the business.

  • And we have now been able to -- our business is such we can take advantage of both the positives and clean up the negatives.

  • And going into Q4, we are feeling really good about the overall travel environment.

  • I always remind people that travel is all about headlines.

  • People lose security when they see negative headlines, and when the headlines are generally not negative, they don't even have to be positive, then people will travel.

  • And we continue to see very positive trends going into Q4 as well.

  • Eric Sheridan - Analyst

  • Thanks.

  • Operator

  • Naved Khan, Cantor Fitzgerald.

  • Naved Khan - Analyst

  • Thanks.

  • How do you balance the visibility you have on the TripAdvisor mea auction versus instant book?

  • How do you decide would you want to pay more?

  • And then in terms of the cost side of the integration, are there any one-time costs that are baked into your Q4 guidance for the instant book?

  • Darren Huston - President and CEO

  • You're first question I didn't -- balancing meta and insta book, okay.

  • First I will take the second question first.

  • There aren't really any costs.

  • There wasn't a lot of development work that had to happen to make the instant book path work.

  • We've been working with TripAdvisor very closely and already have established these and things like that.

  • That was not a big cost on our side.

  • Certainly we -- when we look at all of our sources of paid demand, we're always looking for the right balance.

  • We tend to prefer blue links I call them versus paths where somebody else tries to build a bookings path, partly because we think our booking path is the absolute best in the industry.

  • We're an agency model, so we use the credit card as a form of guarantee, not a form of payment.

  • These are all reasons why these instant book paths at times have not been as strong of opportunities for us as blue links or meta links.

  • On the other hand, there are some benefits in terms of the branding and the marketing and also the connectedness that we will be showing with TripAdvisor, because when they pick you to do their instant book, they're basically saying -- hey, here is a great preferred partner to do business with.

  • And that positive shine on us as well as on TripAdvisor I think is something that we are going to have to see how that works over time.

  • And I am actually excited to see that because in a way we never really -- in many of our other channels, we don't get that kind of the endorsement, but in an instant book path, that is one of the positives given that it's a branded path that looking forward to.

  • You guys will be able to see again very soon what that looks like, and you will get a better sense of what I'm referring to.

  • Naved Khan - Analyst

  • Okay, thanks.

  • And quickly on the -- I think you mentioned a new tech stack for Priceline.com which is launching soon.

  • Can you elaborate a little bit on that and what you foresee there?

  • Darren Huston - President and CEO

  • When we went -- we have been -- Priceline has been an outstanding business for many years.

  • But we have found that the tech stack was not nearly as flexible and fungible as for instance the tech stacks we have at Booking.com or even RentalCars.com.

  • Now that we are getting into that, it will be -- we already had an experimentation framework, but it is just a much more flexible stack to allow for a much more rapid velocity and innovation.

  • And we hope in Q1 that will be fully in place.

  • Paul who is leading that business has decided to put the focus there.

  • Forever we had two stacks running in parallel, and now we will be able to go into a single stack that will also increase innovation speeds so people aren't creating code for two different stacks of software.

  • It's not the funnest thing to go through, but we're seeing the light at the end of the tunnel and we expect hopefully to get some good innovation velocity out of that.

  • And certainly the team at Priceline.com is very excited to get through this process.

  • Naved Khan - Analyst

  • Thank you.

  • Darren Huston - President and CEO

  • Thank you.

  • Operator

  • Mark Mahaney, RBC Capital Markets.

  • Mark Mahaney - Analyst

  • Two questions please, first is to do with consumer fees.

  • Darren, you mentioned earlier that you are not charging consumer fees, and then there are two -- Expedia HomeAway talked about doing that with the HomeAway asset and Airbnb is doing that.

  • Is it something that your research indicates is important to consumers?

  • And is that why you are sticking with it, or do think that is something you could toggle on at some point?

  • And could you also secondly talk about Facebook as a marketing channel and any thoughts you had on that?

  • Thank you.

  • Darren Huston - President and CEO

  • Thanks Mark.

  • Basically in vacation rentals, we are building a very different product than what Airbnb has or what HomeAway has.

  • And our whole business is based on no fees for consumer.

  • So it wasn't a strategic move, it's just a reflection of the way that our business works, and we charge our accommodation partners between 12% and 15% commission.

  • So that's where the take rate is.

  • When you're in a classified ad business, it is more difficult to get that kind of take rate from the accommodation partner, so many players will try to also charge a fee or increase fees to consumers.

  • We certainly believe that having a no-fee product drives conversion for us, but we obviously have the benefit of having a digital calendar and an instantly verifiable booking.

  • Even the online bookings on HomeAway are on request or on Airbnb are on request, so there's a whole process where the consumer is still deciding and the property is still deciding whether they want the product that they booked.

  • We feel really good about our positioning.

  • It is more just reflective of the way our entire business works on Booking.com, but if you look at the way the competitive landscape is shaping up, we feel great that our product is both something that consumers love but also has the least friction of any of the products on the market.

  • And then your next question on Facebook as a marketing platform, we have been doing more and more business with Facebook.

  • Most of it though is in the category of remessaging or retargeting.

  • It is not really in the big sweet spot which is intent based marketing.

  • That is really what search gives you is intent based marketing.

  • Somebody types in -- I want a hotel in New York, and then you're responding to that request.

  • But the folks at Facebook very much understand this, they're working to try to win that kind of business.

  • It is direct response business, it is a big prize for any marketing channel.

  • And we're also trying to work with other large audience sources in Silicon Valley to try to get at that holy grail of intent based marketing.

  • It's really valuable to us as it is to any of them, and we are one of the world's best at it.

  • And I feel like it is a little bit strange, the advertiser going and working with the media partner to figure these things out.

  • But there's a lot to be gained by both, and I look forward to seeing where it goes.

  • I've been really pleased in particular with Facebook's cooperation in this area, and we have engineers working with engineers which is usually a good sign that they are going to figure out something.

  • Mark Mahaney - Analyst

  • Thank you, Darren.

  • Darren Huston - President and CEO

  • Thanks, Mark.

  • Operator

  • Ken Sena, Evercore ISI.

  • Ken Sena - Analyst

  • Hi, thanks.

  • On the US bookings metric, I understand the limitations that you cite, but are there modifications to the metric that you considered before deciding to discontinue it?

  • And maybe as we look forward, maybe any substitute metrics that we may be able to have to give us a sense of your traction in the US more on a bookings basis?

  • Thanks.

  • Darren Huston - President and CEO

  • Hey Ken.

  • We could consider at some point giving some stats on the US in terms of our total hotel business.

  • We haven't until now, but in the past we have given some milestones like on the size of our European business or our Latin America business.

  • So I wouldn't preclude the possibility of us doing that at some point.

  • We have opted not to do that as an ongoing metric.

  • We split our business now based upon where the brand is located, and we have stuck with that for a long time and we will stick with that for the future.

  • But we will consider that at some point for the future.

  • Ken Sena - Analyst

  • Thank you.

  • Darren Huston - President and CEO

  • You're welcome.

  • Operator

  • Lloyd Walmsley, Deutsche Bank.

  • Lloyd Walmsley - Analyst

  • Thanks, going back to online advertising, it looks like that as a percent of gross profit was only slightly higher than a year ago.

  • How much of that was just more mature markets like Europe increasing the mix versus better efficiencies within those geographical regions?

  • Dan Finnegan - CFO

  • I won't parse our ROIs by region for you, Lloyd, but I'd just say we were very pleased with the performance that the marketing group delivered.

  • We were pleased with the top-line growth, we were pleased with the improvement in ROI that we saw in the quarter, and that metric also benefited by some of that flow through of bookings that we had made in prior quarters incurred the advertising then, and recognized the gross profit as our customers traveled in Q3.

  • So it was a good performance; I wouldn't split it by region for you.

  • Lloyd Walmsley - Analyst

  • Okay.

  • And then if I can ask another on BookingSuite, can you just give us any sense for how big that might be right now in terms of the partnerships and then how you are going to market with that?

  • Are you leveraging your existing sales force?

  • What are response rates like from hotels there?

  • Darren Huston - President and CEO

  • Okay Lloyd.

  • Overall, our BookingSuite is going very well.

  • For competitive reasons, we don't want to talk about how many contracts or anything, but we have multiples, more than when boutique was an independent business.

  • The way it is basically working is our account managers will introduce the concept of websites and other technical solutions to partners and then ask them would you like to hear more.

  • And then we have a secondary team that will then speak with the partner about the offerings that we have.

  • We started out with websites, we have now bought a company called PriceMatch out of France.

  • So we are developing business intelligence tools.

  • The ultimate goal at BookingSuite is to have a whole suite of products that meets the needs of accommodation partners in the cloud.

  • And that is what we are building towards.

  • A lot of innovation happening in the business.

  • I'm very happy with where it is.

  • It is not a big contributor to EBITDA or anything at this point, but it's on a good pace and certainly ahead of where I thought it would've been at this point.

  • It is really strategic for us.

  • It's an area that getting into the software business an area we can build close relationships with our partners and more to come.

  • Lloyd Walmsley - Analyst

  • Thanks.

  • Operator

  • Ron Josey, JMP Securities.

  • Ron Josey - Analyst

  • Great, thanks for taking the question.

  • Wanted to switch topics and maybe ask about business travel.

  • I think it's now 20% of bookings.

  • Is it something that has ramped relatively recently for you all, and have you placed an emphasis on this before?

  • I'm just wondering -- the 20% number seems very high.

  • And also wanted to ask about loyalty rates of these travelers, please, meaning do you see them coming back in higher amounts for repeat usage?

  • Thanks.

  • Darren Huston - President and CEO

  • Thanks Ron.

  • It's funny, before we launched Booking.com for Business, we had never really specifically targeted the business traveler, but we had a pretty good sense that business people were starting to show up to the platform.

  • You see them using their business e-mail address, the one indication we have.

  • Starting about two years ago, we began to say -- okay, how do we address the business traveler better?

  • As you will notice on our website, you don't even have to sign up for the too, but if you say you are traveling on business, we will highlight hotels that are great for business people.

  • We will show you the reviews just from business people, we will show you amenities that business people care about, things like free Wi-Fi, breakfast, fitness facilities, things like that.

  • That was the beginning of it.

  • And then we started to see that people who mark their booking as business booking was growing faster than even leisure brokers.

  • So then we built a really lightweight tool that helped assistants book on behalf of business bookers, helped them track budgets, things like that.

  • And we saw another pretty good boost to the business.

  • So yes, it's one out of five today.

  • There are various people who think that it should be -- I would say one out of two sometime in the long term because business is basically half of accommodations around the world.

  • There are different reports.

  • It might be 40%, it might be 60%, but it's a wide variance.

  • So we will continue to build in the space, but we have seen really positive traction.

  • The benefits of business bookings to us is generally they smooth out seasonality, which is nice.

  • Don't cancel as much.

  • Generally higher ADR than leisure bookings, so a lot of positive benefits to business bookers.

  • But what I'd remind people of is every business person is a leisure traveler.

  • Not every leisure traveler is a business person.

  • So when you do both kinds of travel and if you are able to do them on one platform, there are a lot of benefits to that.

  • And we of course give the tool for free, we give customer service for free, which is not the case with a lot of the travel management companies who support businesses today.

  • Step by step, we're optimizing the product and we're quite optimistic about it for the future.

  • Ron Josey - Analyst

  • Great, thank you.

  • Operator

  • Michael Olson, Piper Jaffray.

  • Michael Olson - Analyst

  • Hey, good morning.

  • I had two questions.

  • First, is there any detail that you could give us to quantify the impact that the bombing in Thailand had on Agoda during the quarter and any impact that has on your guidance?

  • And secondly, when you talked about adding hotels in China, is that in partnership with Ctrip, or are you adding that inventory independently from Ctrip?

  • Essentially what I'm wondering is if you're doing much or anything in China outside of your partnership with Ctrip at this point.

  • Thanks.

  • Darren Huston - President and CEO

  • Mike, I will get Dan to take the first one.

  • Dan Finnegan - CFO

  • Mike, I won't quantify for you specifically, but I will say it's a significant impact for Agoda because it is by far their largest market as a destination.

  • So definitely noticeable principally for our Agoda business.

  • Darren Huston - President and CEO

  • Relative to the increase of properties in China, it's good you asked.

  • Actually the vast majority of them were built by Booking.com.

  • They weren't acquired through the Ctrip partnership.

  • We do have a -- let's call it a small handful of hotels that we have through the Ctrip partnership.

  • We're still optimizing.

  • We had a lot of issues connecting systems, a lot of issues with the high bar that Booking.com has on content, and we want to make sure the product in China is working absolutely in an outstanding fashion.

  • And the Ctrip team has been responding to that.

  • We haven't given up on it, but the numbers you are seeing have been largely self built by booking with a few handfuls.

  • The other side of the commercial partnership with Ctrip is our product on their site, and that has gone very well and continues to grow.

  • I appreciate you asking.

  • If we do unlock on Ctrip, it will provide an extra boost to our property count, but right now this is organic efforts going on at Booking.

  • Michael Olson - Analyst

  • Thank you.

  • Darren Huston - President and CEO

  • Thanks.

  • Operator

  • Justin Post, Bank of America Merrill Lynch.

  • Justin Post - Analyst

  • Thank you.

  • I have a couple questions.

  • Looks like the booking upside you had this quarter versus prior quarters was a little bit less.

  • Were there any changes in trends in the quarter that you would like to call out versus say Q2?

  • And then the TripAdvisor partnership after not being partners for a while is very interesting.

  • Any concerns you might have on helping build the competitive platform over time and just how are you thinking about that?

  • Thank you.

  • Dan Finnegan - CFO

  • Okay.

  • Hey Justin, I will take the first one.

  • No change, nothing that I would call out in terms of any kind of change in our approach.

  • I think it was a really spectacular performance in the first couple of quarters for the business to accelerate.

  • And if anything, maybe that's more the outlier than seeing a little bit of deceleration in Q3.

  • If you look at the business over the balance of the three quarters, I think it's very solid growth and that is pretty much what we have seen over a number of years now.

  • Business has been very resilient, growing at very high rates.

  • Every now and then there will be a step down, maybe a little bit bigger than what we were anticipating.

  • And at other points there will be a quarter where we accelerate.

  • But overall, we are pleased with the performance year to date and in the third quarter specifically.

  • Darren Huston - President and CEO

  • On the TripAdvisor thing, I think I've largely answered this.

  • Obviously it's a very tricky area, and what we would never want to do is be a dumb pipe to somebody else's brand.

  • And we would never want to give our content away to somebody to book other people's bookings, and you will see we have done neither of those.

  • So I feel great about where we came out at, and time will tell.

  • Of course, every paid marketing partner we have starting with Google all the way down, there's always that thread, and you have to make a really strong balance between the channels you're participating and how you're participating relative to the ROIs.

  • And I think we do a really good job of that every single day, and I believe time will tell.

  • I also, by the way, think its great for TripAdvisor, and that's the nature of partnerships because they've got something that they need to achieve.

  • We've got something we need to achieve, and there is an opportunity to come up with an answer, and that's what we did.

  • So let's see, the best thing to do in these situations is find a good way to get in and begin experimenting and optimizing, and ultimately we both win if we can find a way to get a lot more bookings.

  • Justin Post - Analyst

  • Thanks maybe if I could ask a follow-up.

  • If TripAdvisor goes well for you, could it be actually material for your overall bookings at all?

  • Dan Finnegan - CFO

  • We didn't build any assumption in, Justin.

  • I think its premature to make a call in that fashion.

  • We will see what the trade-off is between meta and instant book and how much traction it gets, and then we will report back to you after we have more information.

  • Darren Huston - President and CEO

  • We have a very -- it's worth saying we are a very large business, and we have a lot of varied channels.

  • And some are coming and going at all times.

  • As Dan said, there is a whole cannibalization impact we don't know.

  • A lot of that will be up to TripAdvisor as the media owner, how much do they expose of this product versus the other product what is the balance of the customer wants.

  • Do they want to go down the meta path, do they want to go down the assist path, lots to learn.

  • TripAdvisor is obviously a big player for us, but there is still overall a small percentage of our overall business.

  • So would have to be quite a significant incremental uptick to have a material impact on our results.

  • Justin Post - Analyst

  • Great, thank you, I appreciate it.

  • Operator

  • Stephen Ju, Credit Suisse.

  • Stephen Ju - Analyst

  • Thanks.

  • Darren, my understanding is that Agoda is a merchant -based platform, and now it seems like you are integrating Booking.com's agency inventory there.

  • So is agency the direction you want to take with Agoda in the future, or are you leaving the option open to the consumer?

  • Thanks.

  • Darren Huston - President and CEO

  • Thanks, Stephen.

  • I would say more leaving the option.

  • If you look at Priceline.com, it's a real mix of merchant and agency, and there is ways to merchandise the product.

  • We've always had Booking.com on Agoda although it was pretty buried.

  • And only recently did we really up our Booking.com presence on Agoda, and now there's a nice mix.

  • For the customer, often it comes down to -- do I pay now or do I pay later, how cancelable is the product, things like that, which can be messaged in the path.

  • They don't necessarily see it as an agency versus a merchant product.

  • It is just a different way to experience the accommodation from a payment standpoint.

  • Stephen Ju - Analyst

  • Thank you.

  • Operator

  • Heath Terry, Goldman Sachs.

  • Heath Terry - Analyst

  • Great, thanks.

  • I wanted to dig a little bit deeper into the math behind the advertising deleverage that you talked to and get a bit of an update on the mix there in terms of what you're seeing that is driving that, whether it is deleverage within specific channels, a same-store sales basis or it is just a mix shift to less efficient channels as you maxed out the traffic that you get through more efficient channels like Google.

  • And then Dan, I do want to come back on this US bookings question and get a sense -- I know you talked about some incremental disclosures.

  • But as we try and analyze the business going forward and obviously the trends in the US or the trends as you guys pointed out in your comments, the trends in individual geographic regions start to matter a lot more, is there a sense or any sort of guidance you want to give us in terms of the best way to look at that geographic exposure in the business since we're not going to be getting the kind of disclosure that you've given in the past.

  • Dan Finnegan - CFO

  • Sure, I will take both of those.

  • On ad deleverage, what are you talking about specifically?

  • In the guidance or in Q3?

  • Heath Terry - Analyst

  • More in the guidance, but just general trends either way.

  • The comments that you made earlier in the call during the prepared remarks on the ad deleverage implied for Q4, mainly just looking to get a better sense of whether that's specific channels coming less efficient over time or mix shift as you are having to explore other channels that are less efficient because the capacity within your more mature, more efficient channels.

  • Dan Finnegan - CFO

  • Got it.

  • So it's is no significant assumed change in mix or channels.

  • It is more just looking at what we've delivered thus far to date in the quarter in terms of ad ROIs and building a level of conservatism on top of that for the go forward really to give our marketing team some flexibility that if they do see channels that they think are attractive and they want to lean in a little bit or the marketplace becomes work competitive, we've got the ability to hold position and maybe accept somewhat lower ROIs.

  • So it's really just to give us some flexibility to compete in a very dynamic marketplace and look for opportunities to again try and strike a good balance between top-line and bottom-line growth without feeling they are handcuffed having to deliver a specific ROI.

  • Darren Huston - President and CEO

  • The other thing, you might just talk about Q4 a little bit and how acceleration in gross bookings can actually cost you in Q4 if they check out in Q1.

  • Dan Finnegan - CFO

  • Q3 we got the benefit of the acceleration that happened in the first couple quarters and checked out in Q3.

  • A little bit of a deceleration in gross bookings growth is generally helpful to that ad efficiency mentor.

  • And the top-line forecast that we have for Q4 is relatively stronger I would say.

  • And so when you don't have that deceleration in top-line growth, that puts a little bit more pressure on the ad efficiency metric.

  • In terms of US gross bookings, I'd say that the best way to look at our US business and understand the trends will be the revenue and gross profit numbers that we will continue to report.

  • Revenue for OpenTable and KAYAK are reported in advertising and other.

  • And then we will give you the total US revenue which will give you a proxy on Priceline.com so you get a sense for our US travel business.

  • Heath Terry - Analyst

  • Great, thank you very much.

  • Dan Finnegan - CFO

  • You're welcome.

  • Operator

  • Kevin Kopelman, Cowen and Company.

  • Kevin Kopelman - Analyst

  • Hi, thanks a lot.

  • Just had a question on your vacation rental business.

  • Can you give us an update there?

  • Are you seeing any increasing competitiveness from Airbnb, and can you talk about your strategy for the US in that business?

  • It seems like you only have a few listings there today.

  • Thanks.

  • Darren Huston - President and CEO

  • Thanks Kevin.

  • First of all, it's always worth reminding people this is a very large market.

  • It's a competition you don't necessarily see on a day-to-day basis.

  • And most of this market is booked in quite an inefficient way, but when we look at what we call vacation rentals which is our self cater product, we have an inventory 1.8 million bookable rooms.

  • That is in the ballpark of what HomeAway and Airbnb have.

  • We may be booking different kinds of properties.

  • HomeAway is actually quite focused on vacation homes, we are quite heavy in in-city apartments and things like that.

  • We're also indexed very heavily in Europe.

  • HomeAway indexes -- and Airbnb quite heavily in the United States.

  • But we feel really good about the scale of our business, its growth.

  • The nature of our booker may be different, may be somebody who is looking for any form of accommodation versus vacation homes specifically.

  • And this is a really critical market for us in the future.

  • When you think about where we have come from, we came from the hotel space.

  • We have now built a massive amount of inventory and multi room unique accommodations that one wouldn't technically call a hotel, and now we are adding vacation homes.

  • That's the way we have approached the market.

  • We feel good about our growth.

  • It is quite fast and comparable.

  • And we are a profitable company, which is quite a difference as well.

  • We continue to build it out.

  • I like the cards that we have, and I am excited to look forward to where this all ends up.

  • I think in the United States for sure there is more work to be done.

  • And we now -- if you look at our total property count, we are right in there with Expedia if not a little bit more.

  • You can see these on the website, and we are going to continue to build out our unique accommodation portfolio in the United States in places that Americans like to go.

  • That's a really high priority for us and a big focus in the coming quarters.

  • Kevin Kopelman - Analyst

  • Thanks Darren.

  • Darren Huston - President and CEO

  • Thanks.

  • I guess that's the last question.

  • Thank you all very much.

  • It is been the biggest quarter in the history of The Priceline Group, and we continue to be very optimistic about the future.

  • And I again want to thank all of our employees for a fantastic summer and looking forward to a great 2016.

  • Operator

  • Ladies and gentlemen, this concludes today's conference.

  • Thanks for your participation.

  • Have a wonderful day.