使用警語:中文譯文來源為 Google 翻譯,僅供參考,實際內容請以英文原文為主
Operator
Greetings, and welcome to Where Food Comes From 2020 fourth quarter and year end conference call. (Operator Instructions) Please note, this conference is being recorded. I would now like to turn the conference over to your host, Mr. Jay Pfeiffer, Investor Relations. Thank you, you may begin.
Jay Pfeiffer - VP of IR
Good morning, and welcome to the Where Food Comes From 2020 fourth quarter and year end earnings call. Joining me on the call today are John Saunders, CEO; Leann Saunders, President; and Dannette Henning, CFO. During this call, we'll make forward-looking statements based on current expectations, estimates and projections that are subject to risk. Statements about current and future financial performance, growth strategy, customers, business opportunities, market acceptance of our products and services and potential acquisitions are forward-looking statements. Listeners should not place undue reliance on these statements. There are many factors that could cause actual results to differ materially from our forward-looking statements. We encourage you to review our publicly filed documents as well as our news releases and website for more information.
Today, we'll also discuss adjusted EBITDA and non-GAAP financial measure provided as a complement to GAAP results. Please refer to today's earnings release for important disclosures regarding non-GAAP measures.
I'll now turn the call over to John Saunders, Chairman and Chief Executive Officer. John?
John K. Saunders - Founder, CEO & Chairman of the Board
Good morning, and thanks for joining the call today. This morning, we released our 2020 financial results before the market opened. As stated in our news release, we were pleased with our performance as our results for both the fourth quarter and full year were generally in line with our internal forecast, which took into account the ongoing impact of the pandemic across our industry. We're expecting COVID-related headwinds to continue at least through the second quarter of this year, but we are well prepared in the event they persist beyond that.
More on that in a minute, but first, a few financial highlights. We reported revenue of $20.1 million, down slightly from $20.8 million a year ago despite COVID restrictions eating into our 4 core revenue categories. Our revenue mix showed a $1.3 million decline in total verification revenue, partially offset by $559,000 or 17% increase in tag sales associated with our growing beef business. Our 2 software segments combined for modest growth year-over-year. We posted our highest ever net income of $1.4 million in 2020, which equated to $0.22 per share. In addition to having a lean operating model, we benefited from lower costs in the area of marketing, travel, trade shows and audit fees. We think some of these cost reductions are sustainable, while others will go away in a post-pandemic environment.
We generated $2.5 million in cash from operations, which is down from $2.9 million a year ago. Working capital improved $4.4 million from $3.1 million year-over-year and as always, we remain focused on balance sheet discipline. We also accelerated our share buyback program in 2020 using a little over $1 million of internally generated cash to retire 132,000 shares of stock. We'll continue to evaluate share repurchases in 2021.
From a revenue standpoint, we are very pleased to have closed out 2020 down just 3% year-over-year given the devastating impact of COVID on our industry. I know I've emphasized this on past calls, but it bears repeating. We have a very resilient business model that is based on the largest and most comprehensive services portfolio in our industry. Because we audit to more than 40 standards covering a wide array of food groups, we are well prepared to weather downturns in one or more segments of our business.
In the case of the 2020 pandemic, our auditing activity for pork, poultry, dairy and egg customers was severely curtailed due to those producers operating in relatively enclosed production facilities where third-party audits were restricted. As a result, revenue from these 4 service categories was well below prior year levels. The fact that we continue to serve these 4 segments to the level that we did is a testament to the resourcefulness of our auditing staff, which made a rapid transition to remote audits that utilize video technologies and other workarounds to perform tasks that previously required our physical presence at customer sites. Another factor contributing to our relatively stable revenue in 2020 was the strength of our beef business, which nearly offset declines in the verification categories I just mentioned. Beef-related revenue growth was driven by producer demand for premium verifications and packer prioritization of cattle with premium verifications. Specifically, when packing plants were struggling to remain open during periods of high infection rates among their workers, cattle with premium verifications moved to the head of the line, and most of those cattle had been verified by our IMI Global unit.
Another growth driver for our beef business was our new BeefCARE sustainability program launched last year. Shortly after introduction, BeefCARE was adopted by 2 of the world's largest meat packers, 1 of which publicly announced that it was joining with us and committing to the largest beef transparency program in the U.S. BeefCARE is just one of the new offerings under our CARE assistance suite of sustainability programs that also include solutions for dairy, pork, chicken and turkey. If you haven't already done so, I encourage you to visit wfcfcare.com to learn more about these programs because sustainability is extremely important when consumers are making purchasing decisions today. Retailers and food service operators are setting aggressive sustainability goals, and the CARE program helps the food supply chain meet these goals.
In addition to our new CARE initiative, we added 4 new standards in 4 different proteins. We acquired Postelsia in 2020, giving us a foothold in the seafood industry, the only major food sector where we didn't have a presence to date.
Yesterday, we also announced that we were named the exclusive certification body for the Upcycled Certification Standard. If you're not familiar with the Upcycled movement, particularly as it pertains to food, go to www.upcycledfood.org. Upcycled food developed by the Upcycled Food Association is designed to reduce food waste by promoting the upcycled food economy. Upcycled products use safe nutritional ingredients that for any number of reasons would otherwise have gone to waste. Upcycled certification is available to operators that grow, produce, manufacture, process and trade in food, beverages and other related food products.
To earn certification, they must demonstrate that the ingredients they handle have been sourced and produced using verifiable supply chains. It is estimated that more than 40% of food grown annually goes to waste. In the U.S. alone, it is believed that 62.5 million tons of food is wasted annually in the growing and processing stages alone. The Upcycled Food movements have gained significant traction in the last couple of years, with more than 400 Upcycled Food products in the U.S., including food and beverages, dietary supplements, pet food, cosmetics, personal care products and household cleaners. Future market insights puts the industry at roughly $46 billion and growing. We're already working with our first customers, and we think this certification can be a steady growing contributor to revenue going forward.
On an unrelated topic, in November, we affected a 1:44 reverse stock split that we're pleased to say was well received by investors. The primary purpose of the reverse split was to raise our share price to a level that meets the initial listing standards of the NASDAQ capital market to which we have applied for listing. The application is currently under review. We think an uplisting will help raise our profile in the broader investment community and make us eligible for investment by institutional investors, ETFs and indexes that were previously unable to buy our shares due to restrictions on buying unlisted stocks. We have been advised by NASDAQ that we meet their listing requirements and expect to hear from them in the very near future.
In closing, I want to again thank the Where Food Comes From team for their outstanding effort this year under variant and challenging circumstances. And also our shareholders and other stakeholders for their continued support.
So with that, operator, I'll open the call to questions.
Operator
(Operator Instructions) Our first question comes from the line of Raphi Savitz with RYS Advisors.
Raphi Savitz
John, congrats on a good quarter, certainly under tough circumstances. You had talked about growth on the beef side. Can you actually give us a sense of what that -- what those numbers actually look like?
John K. Saunders - Founder, CEO & Chairman of the Board
That's a good question, Raphi. Thanks for asking it. It's relatively difficult. I think probably the best indicator to look at would be our tag sales growth, which I don't have it right here in front of me, but I think it was about 17%, and I think if you looked at our -- the decline, and then consider that the tag sales is a good representation of our growth in beef sales, so probably 20%, 20% to 25% year-over-year in beef specifically. And then you can kind of get to the math from there, if that makes sense.
Raphi Savitz
Got it. Okay. And on the tags business, was that at all impacted by the COVID environment?
John K. Saunders - Founder, CEO & Chairman of the Board
Yes. Ironically enough, it's kind of like I mentioned. We actually saw an increase early last spring in specifically tags and going into verified cattle into these premium verifications because the market was demonstrating that those were the cattle that were prioritized, both with cattle feeders, but then more importantly, with the packers as they were struggling to get through the issues with just keeping their facilities open.
Raphi Savitz
Got it. And how do you think about this COVID environment that we've been in for the last year, what is your business or the industry look like, kind of coming out of this? Do you feel like there'll be kind of less players in the space? Do you feel like you're going to be utilizing more technology in your business? Like how does this kind of change the way you're thinking and how the industry behaves?
John K. Saunders - Founder, CEO & Chairman of the Board
So that's a great question. I'm going to have Leann answer it. She's been the one that's been responsible for the innovation related to how we utilize technology. But I'll just say in short that yes, our business has forever changed due to COVID. And that much of it is positive. It's a way for us to innovate, but it's also something that I think are on consumers' minds. So here's Leann.
Leann Saunders - Co-Founder, President, COO & Director
Hello, good morning. Yes, so with -- from a technology perspective, we really innovated around those standard setting bodies that would allow us to use remote auditing technology. And we see that, that will be a component that's here to stay, which also improved efficiencies around auditing. There are certain standards that -- and then just certain circumstances where on-site audits will continue to be an important part of what we do. But I do think technology innovation occurred this year to raise that. Probably wouldn't have happened had we not been faced with what we were faced with.
From a competitor perspective, we have started to see some of our competitors go out of business, some of the smaller certification bodies. We've specifically seen 2 organic certifiers, large organic certifiers, go out of business just in the last 3 months. So it's been a challenge for those that weren't diversified, and I think just had leadership teams that were able to innovate so quickly, so that we had the technology arm that we had tied with just a great leadership team that helped us to do things others could not.
Operator
(Operator Instructions) Our next question comes from the line of Terry Thompson, private investor.
Terry Thompson
Surprisingly better quarter than I was expecting, considering everything that's been going on. But on the -- you answered my first question about the NASDAQ. You said shortly, do you have any idea of when that would be completed?
John K. Saunders - Founder, CEO & Chairman of the Board
My parents used to say this thing, expect us when you see us. And that was -- I'll expect it when I see it. I will say we're in weekly communication with them. I don't know if Dannette, you want to give any -- I know we don't have a firm time line, Terry.
Terry Thompson
Okay. Fair enough. Also, are we actively seeking new customers for verification?
John K. Saunders - Founder, CEO & Chairman of the Board
Yes. I was actually going to talk about that in response to Raphi's comments. The other big thing that's changed for our business this year is how we interact with customers and how we reach out to them. We, in the past, had spent a significant amount of time and money targeting specifically association meetings, cattlemen, dairymen, poultry, avocados, almonds, all have annual associations. And we had committed to being in all those places. And at the end of the day, it's a very, very significant expense. Not only do you have the cost of, actually the trade shows, but then you also have to get people there and you have to man booths and keep all of the customer meetings and spend a lot of time and money associated with that. So the big transition is that essentially, every single one of those trade shows and association meetings stopped. We didn't do anything over the course of the last 12 months, where we were in person on-site at marketing events. And it's been a very positive result for us because we've learned to target them in a much more specific way and very targeted via social media and our Internet properties.
But specifically, some of the storytelling that we're doing around food and really promoting farmers and ranchers as the -- not only the providers of food, but also a key part of the answer to sustainability moving forward. And then -- our producers control quite a bit of land, and they're responsible for the stewardship of that land. And we're very excited because the response that we've got online has been overwhelming, from both consumers and producers, but we're really targeting producers in a B2B way, Terry, that where a lot of our new customers is either word-of-mouth or it's coming via some type of an Internet property or position that we have.
Terry Thompson
Okay. Well, I -- one of the reasons I ask, I'm living in the middle of rural Oklahoma now, about halfway between Oklahoma City and Wichita, just south of the Kansas line in Central Oklahoma. And back about -- about a month ago, I sent -- I called and left a voicemail for Leann. I have a lead on a beef producer outside Guthrie, Oklahoma. I never heard anything back. So I followed it up with an email to you and Jay. And again, I got no response. And is that -- I run in...
John K. Saunders - Founder, CEO & Chairman of the Board
Have you spoken -- we reached out, Tim. Doug Stanton reached out to him, Terry, and determined that his, his herd wasn't large enough for us to -- for him to pay the cost of certification.
Terry Thompson
No. That was the guy a couple of years ago, you're referring to, right?
John K. Saunders - Founder, CEO & Chairman of the Board
Now, this is just a couple of weeks ago or a month ago. Yes, we follow-up on all those recommendations that we get typically. The problem really is, Terry, is that our certification is not inexpensive for larger producers. So when you get to a certain degree of scale, as I've said before in the past, our average herd size is about 250. So that specific producer, I think he had about 60 head or -- 60 heads that he thought were available for verification. So just -- the financial dynamics didn't work for him. But yes, we follow-up, and that's a big part of what we do. So you're not the only one that's recommending. We have a lot of, a lot of shareholders who live in the middle of nowhere, if you believe it or not.
Terry Thompson
Well, no, well I think we may be talking about 2 different deals, because I didn't include any information in my message or my email, as to who the producer was or how to contact him.
John K. Saunders - Founder, CEO & Chairman of the Board
Okay. Well, we try to keep -- how do you want us to contact him if you don't tell us who he is?
Terry Thompson
Well, I just -- well, what -- I wanted to talk -- I put in my email, and I left my message to Leann that I had spent some time talking with him, and I had a little background that I wanted to relate to whoever was going to call on him, to give him maybe a little bit of an edge when whoever made the sales call did so. So that -- that was the point of the contact was. I just wanted to ...
John K. Saunders - Founder, CEO & Chairman of the Board
Yes, we'll -- hey Terry, let's have this conversation off-line, and let's continue with the investor call, if that's okay. Do you have any more questions?
Terry Thompson
No, that's all.
Operator
Our next question comes from the line of Edward Ridley with Kingswood Capital Markets.
Edward Ridley
I was just wondering if you had heard of any sentiment among ranchers in the U.S. regarding China blocking some of the beef imports from Australia? If there's any conversation on that at all?
John K. Saunders - Founder, CEO & Chairman of the Board
Specifically, no, I have not. Have you heard anything, Leann, related to that?
Leann Saunders - Co-Founder, President, COO & Director
No. We haven't heard anything from U.S. producers at this point. I mean, I think everybody's just watching what China does. Typically, a lot of what they do is reactionary based on price and politics at the moment. Sometimes not a ton of science. So no, I think just with all the transition, everybody's kind of watching what's going to happen long-term with China in general. But nothing negative at this point.
John K. Saunders - Founder, CEO & Chairman of the Board
Yes. And just to follow-up on that, I was on a conference call, an industry conference call just the other day where they were specifically mentioning the growth year-over-year in the exports to China, and I think the number that they used was 300%. And so it's a, it was a very small market because they've been closed for so long, but the growth has been significant. And it's been a big driver for a lot of the premium verifications as a core certification that we offer, which requires traceability and the use of the radio frequency tags that I mentioned earlier.
Operator
(Operator Instructions) There seem to be no further questions at this time. And I would like to turn the call back over to Mr. John Saunders for any closing remarks.
John K. Saunders - Founder, CEO & Chairman of the Board
Well, once again, thank you all for your support and interest, and we'll be looking forward to talking to you again soon.
Operator
This concludes today's teleconference. You may now disconnect your lines at this time. Thank you for your participation, and have a wonderful day.