使用警語:中文譯文來源為 Google 翻譯,僅供參考,實際內容請以英文原文為主
Operator
Greetings, and welcome to the ULTA Salon, Cosmetics & Fragrance, Inc.
fourth quarter 2011 earnings results conference call.
(Operator Instructions).
It is now my pleasure to introduce your host, Allison Malkin of ICR.
Thank you, Miss Malkin.
You may begin.
Allison Malkin - IR - ICR, Inc
Thank you.
Good afternoon.
Before we get started I would like to remind you of the Company's Safe Harbor language, which I'm sure you're all familiar with.
The statements contained in this conference call which are not historical facts may be deemed to constitute forward-looking statements within the meaning of the Private Securities and Litigation Reform Act of 1995.
Actual future results may differ materially from those projected in such statements due to a number of risks and uncertainties, all of which are described in the Company's filings with the SEC.
We will make references during this call to the metrics free cash flow, a non-GAAP financial measure defined as cash provided by operating activities minus purchases of property and equipment.
Now I would like to turn the call over to ULTA's President and CEO, Chuck Rubin.
Chuck Rubin - President, CEO
Thanks Allison.
Good afternoon everyone.
Thank you for joining us to discuss our fiscal 2011 fourth quarter and full-year results.
On the call with me today is our Chief Financial Officer, Gregg Bodnar.
Following my opening remarks, Gregg will review in more detail our fourth quarter and full-year financial results and provide our outlook.
I will then offer some closing comments and turn the call over to the operator, so that we can answer the questions you have for us today.
The fourth quarter concluded another outstanding year of growth at ULTA.
We surpassed the sales and earnings guidance we provided in our holiday release in January, and delivered our second consecutive year of double-digit comp store growth while growing our operating margin and net income at a rate far faster than our sales growth.
Our consistent strong performance validates the success of our customer offering, the motivation of our marketing and the power of our operating model.
I am proud of all that we have accomplished in fiscal 2011, and equally confident in our ability to continue our favorable performance in 2012 and beyond.
Briefly touching on the highlights of our fourth quarter results, net sales rose 23% to $582.5 million from $473.7 million last year.
Comp store sales increased 11.5% following a comp increase of 10.4% last year for a two year comp gain of 21.9%.
Comp growth was mostly driven by traffic increases with average selling price rising slightly.
Gross profit margin rose 100 basis points inclusive of a 40 basis point expansion in merchandise margin.
Strong sales growth combined with expansion and gross profit margin and leverage in SG&A led to a 49.5% increase in operating income with operating margin of 230 basis points to 12.6% of net sales.
Net income increased by 53.8% and income per diluted share increased to $0.73 from $0.49 in the fourth quarter last year.
Our strong sales resulted in additional market share gains during the quarter across all of our major categories as more customers continue to choose ULTA instead of other shopping venues for their beauty needs and wants.
Our growth during Q4 as well as all of 2011 was driven by our five key growth initiatives.
Let me provide some color on each.
First, we continued our new store expansion by opening seven stores in the quarter for a total of 61 new stores opened in 2011.
This represented a 16% net expansion in square footage for 2011 and resulted in a year-end store count of 449.
Additionally, we remodeled 17 stores for the year.
We are very pleased with the performance of both our new and remodeled stores.
Our second growth initiative is the continued enhancement of our guest offering, especially through the addition of new products, new brands and new services.
During Q4 our sales were strong across categories with Prestige skin, Prestige makeup and fragrance leading the way.
A few noteworthy strengths included our new and exclusive holiday gift sets from Urban Decay, Benefit, Tarte, bareMinerals and ULTA.
New fragrances from Fendi, Vera Wang, Princess Night and continued strength from Justin Bieber Someday and Taylor Swift Wonderstruck in the successful growth of new brands and products introduced in Q3, including Laura Geller, Art of Shaving and the Mia 2 from Clarisonic.
Our third growth initiative of expanding our marketing reach also contributed to our strong sales.
During Q4 we enhanced our special eventing that combines our product and service offering into a fabulous guest experience that highlights our unique beauty offering.
Our January skin care event, our brand specific days that we have in our stores and our lunch time specials at ulta.com are allexamples of our marketing events which animate the experiential shopping experience that ULTA offers.
Our Q4 marketing program also included Blockbuster gift with purchases including our popular holiday robe, along with a new ice bucket and wine glass gift set.
Our Q4 sales were also supported by our first national holiday radio campaign that reinforced our ULTA brand awareness in addition to driving urgency for the holiday shopper.
And finally, we built upon our already strong direct mail efforts by utilizing our loyalty club database.
Leveraging this growing loyalty club membership is our fourth growth initiative.
During the fourth quarter we surpassed nine million active members.
As I have previously said, harnessing the power of this rich file of customers is a long-term focus for us which will allows us to better personalize our marketing outreach while driving higher sales.
We made solid gains in Q4 through better custom targeting of all of our direct mail marketing pieces, including our first ever Prestige fragrance mailer.
Finally, our fifth growth initiative to build our e-commerce and digital capabilities continued.
Our digital sales during the quarter were strong albeit still off of a modest base.
We continue to better integrate our marketing campaigns across all our customer touch points to consistently reinforce the ULTA experience across channels; from brick and mortar, to e-commerce, to social media we have great opportunity in this area and are only in the early stages of maximizing our potential.
Turning to Salon we achieved a solid positive comp in the quarter, in part, driven by more frequent marketing in new service offerings.
One example was our service launch of nail gel by OPI to approximately 200 stores.
This is a new incremental service that augments the salon experience we offer our guests.
We are pleased that we were the exclusive national retailer to launch the service and based on our strong initial results, we are rolling out the balance of the chain in Q1.
Turning to our balance sheet our year-end position is very strong with $253.7 million in cash and no debt.
Inventory was down 3% on a per-store-basis and we generated over $90 million in free cash flow.
In recognition of our ability to generate strong cash flow while investing in our accelerated store opening program and the people and infrastructure to support our long-term growth, our Board of Directors approved a $1 per share special cash dividend payable to shareholders of record as of March 20, 2012.
2011 certainly was a fabulous year for ULTA.
Total sales increased 22.1% with comp store sales up 10.9%.
Operating margin expanded 280 basis points to 11% moving us closer to our mid-teens goal.
Diluted earnings per share rose to $1.90, up 63.8% over 2010.
Looking ahead to 2012, we are excited about the opportunity ahead as we continue to focus on our core growth initiatives.
We know we are less than halfway to our previously communicated 1,000 US store potential.
For 2012 we will accelerate our store openings beyond our long-term goal of 15% to 20% annual square footage growth as we plan to open approximately 100 new stores.
This represents approximately 22% square footage growth.
Our real estate team has done a terrific job of identifying high quality sites that meet our stringent criteria.
We are also pleased with our early stage 2013 pipeline and feel confident that it will deliver the 15% to 20% square footage growth consistent with our long-term growth targets.
Of course, if additional attractive real estate opportunities are identified we will consider accelerating our store growth just as we have done in 2012.
We will continue to offer newness and excitement to our guests through the introduction of new brands, products and services as well as line extensions for those existing brands our guests love and rely on us for.
During the first quarter we plan to introduce new brands including The Body Shop, Carol's Daughter and Dr.
Brandt.
We will also highlight new products and services including eyelashes from Katie Perry, Urban Decay's naked too palette, our exclusive Your Starting Lineup kit from Bare Escentuals, our exclusive launch of Ojon super sleek hair treatment and Chromatix, a new hair coloring service from Redken that provides more vibrant color and healthier hair benefits than other color services.
We are proud to be the exclusive national retailer to offer this service.
Our marketing will continue to focus on promoting and animating our stores and website through fun, guest friendly events like our Q1 spring beauty inspirations held in conjunction with the editorial authority of Conde Nast and are 21 days beauty and finally our upcoming Frederic Fekkai hair blowout events.
We also will continue to leverage our successful and growing loyalty program.
As mentioned on our last call, in 2011 we completed our necessary technology platform improvements to begin the migration to one loyalty program from the two we operate today.
In late Q1 we expect to convert approximately 130 additional stores to our enhanced points-based loyalty program.
When this phase is complete, approximately one half of our stores will be on the points-based program.
The enhancements of this program provide greater choices and greater freedom to our guests, which we believe over time will lead to higher guest engagement and greater loyalty.
And finally, we will continue to invest in our digital efforts with continued upgrades to our e-commerce site including more products available for auto replenishment, improved customer service, improved search engine optimization and an enhanced customer experience via our mobile site.
Before I turn the call over Gregg to review our financials in more detail and provide our outlook for the first quarter of the year, let me say how proud I am of ULTA's 2011 accomplishments.
Let me also thank our 14,000 associates across our stores, distribution centers and home office that worked diligently to provide the most unique and compelling experience to our beauty guests.
We are all focused on building upon the success in 2012 and beyond.
Gregg.
Gregg Bodnar - CFO
Thanks, Chuck.
We are very pleased with our fourth quarter results which were driven by better than expected sales and margin performance.
During the quarter we delivered a 23% increase in total sales, an 11.5% increase in comp store sales, 100 basis points expansion in gross profit margin and leveraged SG&A by 130 basis points.
This performance delivered a 230 basis point increase in operating margin to 12.6% for the quarter.
We also delivered a 49% increase in fourth quarter earnings per share.
Turning to a review of the income statement.
Fourth quarter net sales increased 23% to $582.5 million, comp stores sales rose by 11.5%, representing a two year increase of 21.9% consistent with the trends that we saw through the course of 2011.
As Chuck mentioned, our strong sales performance was broad based and we believe resulted in market share expansion reflecting the increasing preference for our overall consumer proposition.
During the quarter we opened seven new stores, and at quarter end we operated 449 stores expanding square footage by 16% from last year's fourth quarter.
Gross profit dollars increased 26.7% to $198.5 million from $156.7 million last year.
Gross profit margin increased 100 basis points to 34.1%.
Our gross profit margin expansion was primarily driven by 70 basis points of increased leverage in fixed store costs due to our comp store sales increase and 40 basis points of improvement in merchandise margin.
SG&A expenses were $124.2 million or 21.3% of net sales, compared to $107.2 million or 22.6% of net sales last year.
The leverage in SG&A expenses is primarily attributable to comparable store sales growth and our cost management discipline.
Fourth quarter fiscal 2010 included a non recurring compensation charge which impacted SG&A by 20 basis points.
Preopening expenses totaled $1 million in the quarter which compares to $0.5 million in the fourth quarter last year, reflecting seven new store openings during the quarter versus five new store openings last year.
Our strong sales growth and margin expansion, combined with our continued disciplined expense management, resulted in operating margin expansion of 230 basis points to 12.6% from 10.3% last year.
Interest expense was $91,000 and represented fees associated with our credit facility which we did not utilize this year.
The income tax rate for the fourth quarter was 36.7%, down from 38.3% last year primarily driven by year-end tax adjustments including certain federal and state tax deductions and credits.
Net income for the quarter increased 54% to $46.3 million or $0.73 per diluted share.
This compares to $30.1 million or$0.49 per diluted share last year.
Now turning to the balance sheet and cash flow.
Merchandise inventories at the end of the quarter were $244.6 million compared to $218.5 million at the end of the fourth quarter last year.
The 3% decrease in average per store inventory was consistent with our plans.
Capital expenditures for the fourth quarter were $30.9 million and depreciation and amortization was $20.3 million.
For the full year 2011 just a couple of highlights.
Net sales rose 22.1% inclusive of a 10.9% comp increase.
We opened 61 new stores representing a 16% increase in square footage.
We continue to be very pleased with the performance of our 2011 new stores.
Operating income margin expanded 280 basis points to 11% achieving a double-digit operating margin.
Earnings-per-share increased 63.8% and we delivered free cash flow of $92.3 million finishing the year with $254 million of cash and no debt.
Now regarding our first quarter 2012 outlook.
We currently estimate net sales in the range of $452 million to $460 million.
Compared to actual first quarter of 2011 net sales of $386 million.
This assumes a comp store sales increase of 6% to 8%, representing a two year increase of 17.1% to 19.1% following last year's increase of 11.1%.
We plan to open approximately 13 new stores in the first quarter of 2012 compared to five new stores last year.
Income per diluted share for the first quarter is estimated in the range of $0.46 to $0.48.
This includes a $0.01 per share impact driven by incremental pre-opening expense from our accelerated new store program.
This compares to actual income per diluted share of $0.37 in the first quarter of last year.
In addition, we expect gross profit margin to expand by approximately 40 basis points at the mid point of the guidance range from last year's gross profit margin of 34.9%.
Gross profit margin expansion in the first quarter will be driven by merchandise margin.
As previously mentioned, our third distribution center will have a slight negative impact on gross profit primarily in the first half of the year.
We will also incur some additional accelerated depreciation associated with the increase in our 2012 remodel program which will impact gross profit in the first quarter by approximately 20 basis points.
Again, with all of these initiatives we will continue to expand gross profit margin.
We expect SG&A as a percentage of net sales to decrease approximately 70 basis points at the mid point of our guidance range from last year's rate of 24.5%.
As a result of the aforementioned drivers, we expect to continue to expand our operating margin during the first quarter by approximately 90 basis points.
We also expect the following for the first quarter.
Pre-opening expenses to be approximately $2.3 million, an effective tax rate of approximately 39.5%, and fully diluted share count to be approximately 64 million.
Looking forward to the full year fiscal 2012, we expect to deliver strong results in relation to our long-term financial goals.
As a reminder, our business model has been built to generate 25% to 30% annual net income growth through the achievement of 3% to 5% annual comp store sales gains, square footage growth of 15% to 20% annually and operating margin expansion as we progress to our mid-teen operating margin target.
We are very pleased with the start of the 2012 year.
For the full year 2012 we expect to deliver annual comp store sales growth at the high-end to slightly above our 3% to 5% long-term growth target.
We expect net income growth at the high-end of our 25% to 30% growth target even after absorbing approximately $0.07 to $0.08 per share in incremental expenses related to pre-opening costs associated with our accelerated new store program, and expenses related to the opening of our third distribution center.
This net income growth expectation also includes a $0.03 per share benefit from the 53rd week.
Let me provide some more details regarding our 2012 expectations.
We have a very robust new store pipeline for 2012 with the expectations of opening approximately 100 new stores, delivering square footage expansion of approximately 22%.
As you are aware, our total sales include comp store sales, non-comp sales from the prior year openings and sales from new stores opened in the current year.
Given the acceleration of our store openings in 2012, we thought it might be helpful to provide you with our store openings by quarter and the expectations for new 2012 store sales volume in each quarter.
By quarter store openings are expected to be approximately 13 new stores in Q1, 23 in Q2, 48 in Q3 and 16 in Q4.
Total 2012 store sales are expected to be approximately $5 million in Q1, $15 million in Q2, $40 million in Q3 and $80 million in Q4.
Pre-opening expense for fiscal 2012 is expected to be approximately $16 million compared to $10 million in fiscal 2011.
By quarter this breakdowns as follows; approximately $2.3 million in Q1, $5 million in Q2, $6 million in Q3 and $2.5 million in Q4.
As you expect, our new 2012 stores will start to roll into our comp base in 2013.
In addition, they will positively contribute to total sales, comparable store sales growth, profitability and cash flow in 2013.
We will also expand our remodel program in 2012 to 21 locations compared to 17 locations completed in 2011.
You may remember we generated return on investment from our remodel program, primarily driven by the additional selling space gained from the remodel.
We remain on track with our third distribution center project.
We expect the third DC to result in a slight negative impact to gross profit, primarily in the first half of the year.
Specifically, most of this activity will occur in the second quarter as we prepare to ship from the new DC in Q3.
This should have a 10 to 20 basis point impact on gross profit margin in the second quarter.
Again, we expect to expand gross profit overall each quarter.
Starting in the fourth quarter we expect a modest benefit to gross profit margin as we ship to more stores from the new DC, and therefore, realize the expected transportation cost benefit.
As you may recall, we opened our second DC very successfully on time and on budget and will apply the same disciplined execution as we bring this operation online.
Capital expenditures in 2012 are expected to be $170 million which is approximately $41 million higher than our capital expenditure program in 2011 driven by the acceleration of our store expansion program.
Depreciation and amortization will be approximately $89 million.
We will continue to appropriately manage inventory levels as we have demonstrated in the past.
At the end the first quarter inventory on a per-store-basis is expected to increase in the mid-single digit range largely driven by the inventory to open our third DC.
This inventory growth will still be below expectations for our comp growth and will trend lower as we move towards the end of the year.
We expect this improved inventory productivity to drive higher turnover.
We remain comfortable with the composition of our inventory and will continue our inventory discipline.
We will continue to expand operating margin and expect to be well into the low double-digit range building from the 11% we delivered in 2011.
We continue to be very confident in our long-term mid-teen operating margin target.
Fiscal 2012 represents a 53rd week for us.
The extra week is included in the fourth quarter and represents approximately $35 million in net sales and approximately $0.03 per diluted share in earnings.
In 2012 we expect to deliver free cash flow while making additional investments to accelerate our new store program to approximately 100 stores or 22% in adding our third DC.
Again to summarize, in fiscal 2012 we expect comp store sales growth at the high-end to slightly above our long-term target of 3% to 5% and expect net income growth at the high-end of our 25% to 30% long-term growth target while absorbing $0.07 to $0.08 per share of incremental costs related to the acceleration of our new store program and the opening of our third DC.
As Chuck mentioned earlier, our Board recently approved $1 per share special cash dividend payable to shareholders of record as of March 20, 2012.
We are confident we have ample liquidity including $254 million in cash at year-end and our unused $200 million credit facility to continue to invest in our future growth and drive meaningful shareholder returns.
We expect to continue to general significant free cash flow in future years.
We will continue to invest cash generated appropriately in the growth of our business and will continue to evaluate strategies for the use of excess cash beyond our planned needs.
And now I would like to turn the call back over to Chuck.
Chuck Rubin - President, CEO
Thanks, Gregg.
2011 was another remarkable year for ULTA as we posted higher sales and profits along with strong cash flow.
By providing our guests with the products and services they seek in an exciting and fun shopping environment, we gain market share and new guests and further solidified our position as a key beauty destination.
I want to thank everyone at ULTA for their hard work and dedication and I look forward to another year of sales and profit growth in 2012.
Finally, you likely saw our press release announcing that we will begin a search for a new CFO that was part of a CFO succession plan.
This results from Gregg needing to relocate to Michigan to address a family health issue.
In the meantime, I am pleased that Gregg will continue in his current role as well as assist in the hiring and transitioning of his responsibilities to his successor later this year.
Gregg has been a terrific partner of mine and contributed greatly to ULTA's growth.
While I regret his decision, I respect his desire to put his family needs first.
I am confident in the team he has built and know they have the proven abilities to continue ULTA's strong performance.
Before we open the call to questions, I know Gregg would like to make a few comments as well.
Gregg.
Gregg Bodnar - CFO
Thanks, Chuck.
While I know I'm making the right decision for my family, this is a very difficult choice for me.
I have enjoyed my time with ULTA and I am proud of what we have accomplished, and even more excited about the Company's future opportunities.
Chuck, the management team and the Board of Directors have an exciting vision and all the talent required to continue the Company's success well into the future.
I am pleased to continue on in my current responsibilities and assist with the hiring and transition of a new CFO to provide a seamless and orderly succession.
Chuck Rubin - President, CEO
And with that I would like to turn the call back over to the operator to open the call and we'll take your questions.
Operator.
Operator
Thank you.
(Operator Instructions).
Our first question comes from the line of Brian Tunick with JPMorgan Chase.
Please proceed with your question.
Brian Tunick - Analyst
Thanks.
Good afternoon guys.
Gregg, we're definitely going to miss you, so best of luck, Gregg.
Gregg Bodnar - CFO
Thank you.
Brian Tunick - Analyst
I guess two questions here.
I guess first one, Chuck, bigger picture thinking about market share either by door or by vendor.
How do you think about it, or where is the share coming from?
And is that changing as you have changed your marketing from I guess what used to be mainly newspaper circulars and how you are thinking about that, or customer acquisition?
And then maybe some discussion around the comp drivers going forward.
Do you think it's more important for new brands, or is it the newness within the brands that you think give you the most confidence?
Chuck Rubin - President, CEO
Brian, three things.
One, you don't have to miss Gregg just yet.
He's going to be here through the transition, so you will have more opportunity to (inaudible -- multiple speaker)
Gregg Bodnar - CFO
I will continue to torture you, Brian.
Chuck Rubin - President, CEO
Exactly.
Actually that's something we both enjoy doing that, so to your questions though.
On the market share we're gaining share across-the-board.
So we're gaining in our Prestige area, in our mass area, in our what we call personal care appliances, so it's coming from a variety of places.
I can't identify which specific retailer it is, but I know that we are growing across our business base faster than the industry as a whole.
In terms of your second question it's newness that is the real motivator here, and newness can be defined in different ways.
It can be a new brand that we're adding in as I mentioned some of the new brands we're adding into the first quarter and some of the brands that we have added in the past couple of years, they continue to mature.
In some ways almost like a new store matures.
You add the new brand in one quarter and you still see growth even a year later as it continues to mature.
But new brands is only part of it.
New products within brands, new trends, new services.
I think that's what is what we have done so good with putting into our offering and communicating through our marketing to our guest is the newness, and she comes in and discovers the things that she relies upon us for day in and day out and has for years, but she's also finding the new product or the new services or the new brand when she comes in and even the new marketing events that we've added into it.
So I wouldn't isolate it just to brands.
I would tell you that the word new is really the motivator that we're seeing accelerate our business.
Brian Tunick - Analyst
And just a final question on what customer acquisition thought process as you have shifted now from marketing from mostly being a newspaper insert to obviously moving more towards digital and radio.
So are you bringing a new customer, or is it a different view?
Chuck Rubin - President, CEO
Well print is still a good part of our marketing mix and we're getting significantly better at our abilities in direct marketing as a result of our loyalty program.
So the content that the merchants are putting out there is improving.
The targeting of our marketing that the marketing group is putting out there is improving and the experience in-store is improving.
As far as attracting a new customer, I believe that our sales performance is driven by grabbing additional share within existing customers.
So she's spending more of what she spends in the beauty space with us although still only a fraction which is encouraging because we know we can still capture more sales from our existing customer base, but we also are adding new customers.
Clearly when we open a new store we expand our base, but we're adding new customers in comp markets as well.
So Brian, as I said, it was a fabulous year in 2011, and we saw good performance from new and existing customers across-the-board throughout the year.
Operator, did we lose Brian?
Operator
No, sir.
Brian, your line is still live.
Brian Tunick - Analyst
I'm all set.
Thanks and good luck.
Chuck Rubin - President, CEO
Thanks, Brian.
Gregg Bodnar - CFO
Thanks, Brian.
Operator
Thank you.
Our next question comes from the line of Neely Tamminga with Piper Jaffray.
Please proceed with your question.
Neely Tamminga - Analyst
Thank you.
I know this isn't the end of our time with Gregg, but I do want to thank Gregg very much for your service to ULTA and its shareholders.
I do wish you the best with you and your family.
And your impact on this road map as a public company at ULTA will not be forgotten and this afternoon's release is certainly testimony to that.
So congratulations.
Hey, so the question here on stores.
You have 100 here in the pipeline on the opening side.
Just wondering if you are doing something a little bit differently on the prototype.
Obviously Level Seven is the most recent prototype that you guys have out there, but will they still be anchored with the usual Benefit, Philosophy, bare or do you start making room for the Lancome and that?
Just wondering how that looks in terms of the rollout.
And then, Chuck, a little bit of a clarification question on the loyalty program.
So as you open up those new stores, will they automatically be adopted into the loyalty program, the new one or do you have to wait that market gets rolled out?
Chuck Rubin - President, CEO
Let me take the second one first, Neely.
The conversion of the stores is a geographic conversion.
It is not based on the store age.
So existing stores in the markets that we're converting as well as new stores that we open in those markets will start up on the new program.
As far as the first point, we are still working in a Level Seven.
We have made a number of enhancements to it and we continue to, both in the visual appearance of the store as well as the allocation of space to different brands and different categories.
I think that what you will see us continue to do in stores is similar to what we've done in the rest of our business.
We had a very good base, we just continue to evolve that, listen very closely to what our guest tells us, what products, what brands, what categories are out there that she's interested in, and we continue to evolve.
So as an example, you will see later in the first quarter the end caps of our fixtures throughout the store will become much more exciting than they have been before.
They will be much more statement oriented either around a new product or a new trend or something that we want to do a better job of highlighting than we have historically.
So while we still consider it a Level Seven, sometimes I refer to it as a Level Seven on steroids.
We have made a number of improvements to that.
So we're putting all of that into the new stores we're opening this year, but we're also going back to the existing Sevens and doing the same thing.
Neely Tamminga - Analyst
Chuck, that's very helpful.
Thank you.
And just one quick follow-up on the manicure service that's being rolled out.
Do you have to do anything differently with the store payroll or labor management, or is that just a plug and play with the salon services.
Chuck Rubin - President, CEO
It's kind of a plug and play.
There is some down time for our stylists.
It is a service provided by our stylists that are in-store now.
They have some down time between guests and they also have downtime even when working with a guest.
If they're waiting for a treatment while they complete the service, they have a little downtime with that same guest.
So that's what is exciting about it.
Neely, this is an incremental service.
It is not taking away from anything we are offer today, and it can help fill into some time gaps that we have in the salon.
Neely Tamminga - Analyst
We agree.
Thank you.
Operator
Thank you.
Our next questions comes from the line of Daniel Hofkin with William Blair & Company.
Please proceed with your question.
Daniel Hofkin - Analyst
Good afternoon and it's another terrific year.
Gregg, let me echo others comments.
Certainly very sorry to see you go when that happens, and hope that everything takes a turn for the better with your family.
Just a quick question regarding traffic and ticket expectations.
Obviously, in 2011 including the fourth quarter I gather traffic was that vast majority.
Do you expect a similar, relative dynamic, or might that mix change a little bit going forward?
That is my first question.
Chuck Rubin - President, CEO
Yes, Dan we don't break that out in detail, but clearly we do expect traffic to be the motivating factor in our comps this year, as it has been over the foreseeable past.
Daniel Hofkin - Analyst
Okay.
And in terms of just number of visits or conversion rate as well, is it some of each, or is it mostly number of visits that's driving the transaction?
Chuck Rubin - President, CEO
Yes.
I don't know how much detail we want to get into that.
I don't know what we have provided in the past.
What I can tell you is traffic has been the driving force in our sales, and with the growth of our loyalty file, what we know is she is shopping with us more often and she is spending more money in total.
On each of her visits she may spend a little bit less, but because she's coming in more frequently the aggregate of her spend with us is increasing.
So I would expect that we would see that as we go forward.
Both of the loyal programs are very good solid attractive programs.
We obviously believe the points program is better and hence the reason for the conversion.
So we have high hopes of this loyalty program continue to drive our business as we go forward.
Daniel Hofkin - Analyst
Okay.
Thanks.
And then as it relates to let's say incremental sales and what you're seeing right now, or what you expect for drop through rate to the operating margin, what's a goods rule of thumb that we could think about at this point?
Gregg Bodnar - CFO
Probably the easiest way to translate that, Dan, is if you look at a point of comp based on our guidance range.
So a point of comp translates to about $0.01 of earnings.
Daniel Hofkin - Analyst
That's on a quarterly basis, correct?
Gregg Bodnar - CFO
Correct.
Chuck Rubin - President, CEO
Correct.
Daniel Hofkin - Analyst
Okay.
So fairly similar even outside of the range I would assume?
Gregg Bodnar - CFO
Correct.
Daniel Hofkin - Analyst
Okay.
Gregg Bodnar - CFO
Your talking about second, third, fourth quarter?
Daniel Hofkin - Analyst
Yes.
Gregg Bodnar - CFO
Yes.
Daniel Hofkin - Analyst
I guess last question if I could on the 53rd week.
So that's obviously included in the guidance.
I was a little bit surprised because I thought it might be a higher margin week.
But are there other things that affect the margin in that single week?
I know it's a small number overall year.
Chuck Rubin - President, CEO
No.
It's a normal week for us.
We go through the exhaustive exercise of making sure, which I think a lot of retailers do but maybe not all of them, the exhaustive exercise of making sure that week has all of the incremental costs associated with it, which is the proper way to do it.
So it has all the variable costs, it has all the fixed costs, so it is a more normal operating margin week in the month of February.
Daniel Hofkin - Analyst
Okay.
Chuck Rubin - President, CEO
(inaudible -- multiple speakers).
Daniel Hofkin - Analyst
Got it.
Thank you very much.
Best of luck.
Gregg Bodnar - CFO
Thanks, Dan.
Operator
Thank you.
Our next question comes from the line of Erika Maschmeyer with Robert W.
Baird.
Please proceed with your question.
Erika Maschmeyer - Analyst
Hi.
Congratulations on another great quarter.
And then, Gregg, also very sorry to hear about your departure and family situation.
Gregg Bodnar - CFO
I'm going be around a long time, Erika.
Until we find the right successor, so.
Erika Maschmeyer - Analyst
Okay.
Good .
Well actually that was what I wanted to ask about.
Have you set a date for how long you would be willing to stay around?
Then on the search are you looking internally or externally
Gregg Bodnar - CFO
I'll take the first one.
I'm going to be around until we find the right successor, period.
I have an incredible passion for this Company, a passion about what we've delivered in the past, the passion for the opportunities that are in front of us, which I think have never been stronger.
We're going to take the time that it takes, and I have the flexibility to make sure that I'm around until we find that right successor.
Chuck Rubin - President, CEO
As far as the search is concerned obviously we are just beginning that and we will consider all candidates internal as well as external.
Erika Maschmeyer - Analyst
Okay.
And then on the loyalty program rollout, any plans outside of the 130 in Q1?
Do you expect all stores by year-end?
And then could you talk a little bit strategically on the promotional front?
I know you've been working to move away from sheer discounting, and I guess is there examples of where you have had success and then how the new loyalty program can help you move that goal forward further?
Chuck Rubin - President, CEO
Well, we haven't laid out publicly the full conversion schedule, so we're going to take 130 stores, and as I mentioned in the script, that we'll have half of the chain on the program by the very end of the first quarter.
It's actually the last week of the quarter.
There are natural points to convert this over because we have to consider the old program and the redemption windows that we have for that.
So we'll talk more about the rest of the Company as we proceed into the year.
As far as the benefit of converting to the one program it does provide us a lot more flexibility to adjust our promotional format because today it is difficult with two programs to be able to offer a lot of loyalty based incentives nationally in lieu of price discounts.
So what we have done is altered some of our promotional mix.
We clearly have offered our coupons, we will continue to do that, but as we move more and more to the points-based program you will see us utilize additional points as incentives to our guest.
But ultimately you've also seen as 2011 went on, and it will continue in 2012, that newness is highlighted more and more in our advertising as well.
Price is not the ultimate driver in our business.
It is a factor, but unlike other types of businesses it's not the leading factor.
It goes back to I think what Brian was asking about earlier.
It goes back to the newness.
So you have seen some examples of that, and when you go through our ad pieces whether they are print or digital, you will see as we go through 2012 us highlighting the newness whether it's fun, fashion, function around that newness you will see us highlight that more in our advertising.
Erika Maschmeyer - Analyst
Very helpful.
Thanks so much.
Chuck Rubin - President, CEO
Thanks, Erika.
Operator
Thank you.
Our next question comes from the line of Sam Panella with Raymond James.
Please proceed with your question.
Samantha Panella - Analyst
Hey.
Good afternoon everyone, and let me add my congratulations as well.
And, Gregg, I wish you and your family the best here.
I apologize if I missed this.
Did you break out what the traffic and ticket increases were in the fourth quarter?
Chuck Rubin - President, CEO
We said mostly traffic.
Slight increase on ticket.
Samantha Panella - Analyst
Okay.
And then in terms of your acceleration of your store growth, can you talk about the opportunities that you're taking advantage of?
Obviously this is a further acceleration on what we discussed in the last call.
And just wondering given your store economics are much stronger now than they were say three, four years ago, is setting up maybe new real estate opportunities for you?
Chuck Rubin - President, CEO
I will take the first part and I will throw the second to Gregg.
The real estate team has been really creative, really aggressive in finding opportunities.
There's obviously not a lot of new construction that's happening, but there is real estate that has been out there whether it's been other retailers who have freed up their full real estate foundation or just others who are looking to scale down on some space.
So for instance, in the first it's Borders we have taken some sites from them, we have taken some excess space from Best Buy.
But I want to give the real estate team a call out for the outstanding work that they have done.
They also have been very creative in working with existing centers and existing landlords to try to put together small stores, and try to merge them together to get our 10,000 square foot box.
So it's a very different way you have to approach real estate today for new stores than it was a few years ago, when a few years ago you could almost sit and wait for developers to call you and today you have to be very proactive, very creative, and I think our real estate team has done a great job as evidenced by the 100 sites.
It's also important to note that we're very pleased with the 100 sites that we've been able to get for this year.
We have not sacrificed quality whatsoever.
I think we've talked about this.
Both Gregg and I have talked about this repeatedly.
We will not pursue quantity in lieu of the quality, but that's what makes 2012 so exciting.
We've been able to find both of them, and we're very excited about what's ahead.
Gregg Bodnar - CFO
And we do have an incredibly rigorous real estate evaluation process as well as the talent and the team that knows the right sites to pick.
I think one additional point there too, is the larger we get the more attractive and more visible we get with developers across the country.
So the deal makers have been incredibly creative and the receptivity of developers to rearrange boxes, et cetera to accommodate our needs has been equally attractive.
As it relates to the payback you're right.
Over time we have accelerated the cash payback in the model.
We have reduced the opening costs as well as improved the operating margin.
So it's really exciting about this opportunity to accelerate the new store program even though a lot of it does come into the back half of the year, there will be a pretty significant 2013, 2014 benefit because these stores payback pretty quickly, and they get a nice lift when they start to roll into the account base.
They generate additional incremental free cash flow and earnings.
So it will be a nice complement to 2013 and 2014, and certainly beyond that.
Samantha Panella - Analyst
Great.
That's for all that clarification and best of luck.
Thanks.
Chuck Rubin - President, CEO
Thanks, Sam.
Operator
Thank you.
Our next question comes from line of Jill Caruthers with Johnson Rice.
Please proceed with your question.
Jillian Caruthers - Analyst
Good afternoon.
I want to extend my best wishes, Gregg, to you and your family as well.
I had a question on a comment you all made earlier.
Knowing that only a small percentage of the customers beauty care spend is at ULTA, I know it's a generic comment but maybe could you talk about where you feeling the missing parts are that ULTA isn't grabbing?
Chuck Rubin - President, CEO
Well I'm not sure it's any particular product category that we're not grabbing, but no one in retail gets a hundred percent of anyone's spend in their respective category.
So we believe given the strength of our model; the breadth of our offering from mass, to Prestige, to Salon products, to the Salon services and how we've improved upon that; we think we are giving our guest that much more reason to be able to spend her money with us.
So it's not any particular place that I think we're weak on.
I think it's just somewhat a convenience issue because she may be shopping elsewhere and pick something up.
But it speaks to the opportunity that we have because of the breadth of what we offer unlike other players in our space who are much more limited in the breadth of their offering and the scope of their offering.
We can satisfy most things that a woman wants in a beauty store.
So that's why we believe we do have that upside potential to grab more share of an individual's beauty spend.
Gregg Bodnar - CFO
And, Jill, I think the other way in addition to that to think about it too is this loyalty program and the flexibility that comes with this and the attractiveness that she has in using this program, I think will drive higher share wallet and higher loyalty.
In addition to that there are also leads to the capabilities we are continuing to develop on the digital side.
So we can be more personal and more top of mind to her.
So the more frequently at an appropriate level that we can personalize messaging to her in what's a very impersonal world today, that's going to leave us higher share of mind and leave us with higher share of wallet, I believe.
Because we know that the other things we're doing, she is significantly enthusiastic about as demonstrated by the traffic and loyalty growth that we're getting today.
So I think there are multiple levers as we continue to build out these strategies that are going to continue to help us drive higher share wallet in the customers we already have higher share wallet, and a bigger opportunity for those that you move down the ladder from there.
So that's the way I would think about in addition to what Chuck said, where the opportunity continues to come forward.
And as we become larger, again that voice as a national retailer becomes much more prevalent as well.
Jillian Caruthers - Analyst
Appreciate it.
And just a quick follow-on question on the real estate.
What are you seeing out there on the rental rate forecast out there?
Chuck Rubin - President, CEO
Pretty consistent with what we have seen in the past.
No upward pressure, no significant downward pressure.
Again the way we think about it is, we know with -- as odd as this may sound -- with incredible precision based on -- we have this large loyalty club customer base and a very sophisticated analytical model to identify what the potential sales volume is and how that will grow over time for a particular trade year, being what the size and shape of that trade area is.
So we know exactly what we can pay and what we won't pay to deliver a very profitable store as we have been delivering.
And then obviously our deal makers have incredible experience as to what market there is as well.
So it leaves us a very strong negotiating position and a lot of precision in terms of what the right rental structure is to deliver the economics.
Jillian Caruthers - Analyst
Thank you.
Operator
Thank you.
Our next question comes from the line of Joseph Altobello with Oppenheimer.
Please proceed with your question.
Unidentified Participant - Analyst
Hi.
This is actually [Christina] in for Joe.
I was just wondering if you could give an update on the Lancome and Clinique tests?
How many doors you're in now?
Chuck Rubin - President, CEO
We're in the same number of doors that we have been in.
We're very pleased with the performance of both brands.
And before you ask your next question, we have nothing to announce about an expansion.
But we are very pleased with how both of them are doing.
Unidentified Participant - Analyst
Okay.
Have you seen the comp list from either one of the brands?
Or you're not going to comment on that.
Chuck Rubin - President, CEO
We are pleased with how we are doing with the brand.
We think it augments the offering as a whole.
We are pleased with how the store overall is performing, those stores that had Lancome and Clinique added to them.
So up and down our guest has responded very well, it has not been cannibalizing other parts of our offering.
Unidentified Participant - Analyst
Okay.
Great.
Thank you so much.
Operator
Thank you.
Our next question comes from the line of Evren Kopelman with Wells Fargo.
Please proceed with your question.
Unidentified Participant - Analyst
Hi, guys.
This is actually [Connie] in for Evren.
My question is, I know you touched on you're real estate selection process.
But given the ramp up in new store openings, do you have any color into how maybe some of the newer markets have been performing relative to some of your more mature markets?
Have you soon any signs of cannibalizaton between your stores?
Chuck Rubin - President, CEO
As we always have for many years, we build out a new store annual program.
We balance our openings intentionally.
So between new markets and existing markets, and in some cases in those existing markets it will create some cannibalization and in other cases it won't.
At the same time, you obviously get incremental operating margin leverage by all the natural efficiencies as you know that go along with that.
All of that is built into our historical performance.
We've been doing that forever, and all of that's built into our store model as well.
Gregg Bodnar - CFO
I also remind you that when you have less than half of your potential store build-out that's up and running, cannibalization will be a factor in some cases, but we have a lot of runway open, a lot of white space for us to satisfy guest demand by opening a store in those markets.
Unidentified Participant - Analyst
Thanks so much, and best of luck to you, Gregg.
Gregg Bodnar - CFO
Thank you.
Operator
There are no further questions at this time.
I would like to turn the floor back over to management for closing comments.
Chuck Rubin - President, CEO
Well let me thank everyone for joining us today, and Gregg and I will look forward to speaking to you to discuss our first quarter results in June.
Thanks again.
Operator
That concludes today's teleconference.
You may disconnect your lines at this time, and thank you for your participation.