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Operator
Good afternoon, everyone, and welcome to the Ultra Clean Technology Fourth Quarter and Full Year 2019 Earnings Call. (Operator Instructions) Please note, this event is being recorded.
I would now like to turn the conference over to Rhonda Bennetto, Investor Relations. Please go ahead.
Rhonda M. Bennetto - VP of IR
Thank you, operator. Good afternoon, everyone, and thank you for joining us. With me today are Jim Scholhamer, Chief Executive Officer; and Sheri Savage, Chief Financial Officer.
Jim will begin with some prepared remarks about the business and Sheri will follow up with the financial review, then we'll open up the call for questions.
Today's call contains forward-looking statements that are subject to risks and uncertainties. For more information, please refer to the risk factors disclosure in our SEC public filings. All forward-looking statements are based on estimates, projections and assumptions as of today, and we assume no obligation to update them after this call.
Discussion of our financial results will be presented on a non-GAAP basis. A reconciliation of GAAP to non-GAAP can be found in today's press release posted on our website.
And with that, I'd like to turn the call over to Jim.
James P. Scholhamer - President, CEO & Director
Thank you, Rhonda, and welcome, everyone, to our fourth quarter and full year 2019 conference call and webcast.
I will start with some operational and financial highlights from 2019 and the fourth quarter, then provide an update on the China health situation. I'll conclude with our outlook for the near- and long-term semi markets as they relate to UCT and then turn the call over to Sheri for a financial review before opening up the call for questions.
UCT had a busy and productive 2019, delivering strong operational and financial performance as the industry transitioned from positive leading indicators to elevated demand.
We executed on a series of rigorous cost-improvement initiatives that optimized our product footprint and increased profitability, while maintaining our capacity to react quickly as the industry ramped.
We made a strategic accretive acquisition in the first half that expanded our share in gas delivery weldment, diversified our customer base and increased our share in key semiconductor equipment commodities. These initiatives, bolstered by a recurring service revenue stream, resulted in our highest gross margin to date, greater profitability and record cash generation against a challenging backdrop.
In addition, we made some important strategic hires with key capabilities and experience to supplement our growth plan. This restructuring, supported by a strengthened financial profile, enabled us to meet the challenges of the steep and sudden increase in demand we saw heading into the year-end. UCT is now a larger, leaner, financially stronger company, executing at a very high level, and we are looking forward to capitalizing on the opportunities we see ahead.
Before I move on to our short- and longer-term outlook, I would like to comment on the very serious public health issues facing China and other regions.
First and foremost, our primary concern is with the health and well being of all affected by this situation. Under the direction of our business continuity team, we are ensuring that we are following the recommended precautions and are implementing appropriate measures within our global business operations to ensure the health and safety of our workforce. Due to increased demand, we were already running partial production during the Chinese New Year period in our Shanghai factory, which aided in our return to operations on February 10, at the end of the government imposed 10-day shutdown.
We are currently back to approximately 60% of capacity in our Shanghai factory and expect to be at about 85% by month end. We are working diligently to mitigate the impact of the disruption of our business in this factory and other factories, which are impacted by the global nature of the supply chain. While we are working very closely with our suppliers, sub-suppliers and customers to minimize disruption as we all continue to respond to the situation, there is a likelihood that some deliveries could move into the second quarter. As this is a situation with limited visibility, we will provide material updates as we move through the quarter.
In the short term, we are energized by the opportunities we see this year. The semi industry continues to gain momentum and all indications point towards a healthy year for the industry, our customers and UCT. Increased CapEx spending is supporting strong demand for industry-leading 7- and 5-nanometer technologies across multiple platforms relating to 5G rollout and artificial intelligence.
In the memory market, we are seeing a step-up in memory investments and improvements in memory chip pricing. By closely partnering with our customers, we are strategically aligned to benefit from the advancement of their road maps.
Over the long term, we expect the explosion of data generation and new approaches to computing will sustainably create value as the electronics industry races to provide leading-edge capability across the broad range of semiconductor applications. Working in close partnership with our customers to accelerate the time to market for their advancing technologies, UCT is delivering on its mission, strategy and objectives.
With that, I'd like to turn the call over to Sheri for a financial review and outlook. Sheri?
Sheri Savage - CFO, Senior VP of Finance & Secretary
Thanks, Jim, and good afternoon, everyone. Thanks for joining us. In today's discussion, I will be referring to non-GAAP numbers only. UCT demonstrated strong financial performance through the most recent industry cycle. Total revenue for the year was $1.07 billion, flat with 2018. This compares to a decline in the mid-teens in WFE spend in our primary segment. Accelerating demand throughout 2019, together with our cost-reduction initiatives, resulted in a 140 basis point improvement in gross margin and a 160 basis point improvement in operating margin since the beginning of the year.
We generated a record $121 million in cash from operations and reduced our long-term debt by $50 million, significantly improving our leverage.
By a number of measures, the fourth quarter was especially noteworthy for UCT as demand continued to accelerate on improving market conditions. We exceeded our expectations in revenue and EPS, improved gross margin and operating margins and generated significant cash from operations.
A pickup in equipment demand saw our products division grow revenue by 15.1%, coming in at $230.2 million, and our services division contributed $56.2 million, up 3.5% over the prior quarter as wafer fab utilization began to return to normalized run rates.
Higher volumes, together with the realization of our cost structure improvements, brought total gross margin to 20.1%, up from 19.2% in the previous quarter. Our services gross margin was 36.5% and products was 16%. As we've shared before, margins can be influenced by customer concentration, geography, product mix and volumes and the timing of our restructuring initiatives, so you should expect to see variances quarter-to-quarter.
Operating expenses of $34.2 million were flat compared to the prior quarter, despite the increase in revenue. As a percentage of revenue, OpEx decreased to 12% from 13.4% last quarter. Total operating margin for the fourth quarter was 8.1% compared to 5.8% in the previous quarter. Margin contributed from the services was 14.3% compared to 9.8% last quarter, and products contributed 6.6% versus 4.6% in the prior quarter.
Based on 40.5 million shares outstanding, earnings per share for the quarter improved from $0.21 per share in Q3 to $0.33 per share derived from net income of $13.2 million. Excluding stock-based compensation, EPS was $0.40 for the quarter compared to $0.28 last quarter. Beginning with the Q1 2020, we will be reporting non-GAAP EPS, excluding stock-based compensation.
Our tax rate for the quarter was 20.8% compared to 23% last quarter, primarily due to favorable exchange rate movement.
Turning to the balance sheet. Cash from operations was $31.9 million and we ended the quarter with $162.5 million in cash and cash equivalents. During the quarter, we made additional voluntary loan payments of $19.1 million. This brings our current net leverage down to a favorable 1.36. Our strong balance sheet gives us confidence that we can meet customer demand as the market continues its upward trajectory.
Against an improving backdrop of increased demand and risk-adjusted for the current China situation, we are projecting total revenue for the first quarter between $290 million and $320 million, and EPS in the range of $0.40 to $0.52, excluding stock-based compensation.
And with that, I'd like to turn the call over to the operator for questions.
Operator
(Operator Instructions) The first question comes from Quinn Bolton of Needham & Company.
Quinn Bolton - Senior Analyst
Congratulations on the record gross margins and strong cash flow in the quarter. I guess starting off with, obviously, the short-term impact for the coronavirus. Wondering if you guys could say how much of the March quarter guidance you may have taken to account for the coronavirus risk and the possibility that some shipments slipped from Q1 into Q2. And then I've got a couple of follow-ups.
James P. Scholhamer - President, CEO & Director
Yes. Quinn. We have -- approximately we are estimating about 5% to 10% of revenue shifting into Q2. At this point, we don't see any orders disappearing. They're all just most likely shifting into the quarter -- the second quarter due to constraints in the supply chain.
Quinn Bolton - Senior Analyst
Got it. And then just kind of a sort of a longer-term picture, maybe just as you think about the year 2020, sort of a lot of moving parts. We've got, I think foundry, logic appears to be front-half loaded. You talked about memory picking up. It feels like that might be more back-half loaded and then obviously the short-term effect from coronavirus. How would you encourage us to think about the linearity or sort of the trajectory of revenue over the course of the year? Can you grow sequentially? Is it front-half loaded, back-half loaded? How do you think we should be thinking about the revenue pattern as you see it today?
James P. Scholhamer - President, CEO & Director
Yes. As you stated, a lot of moving parts in the recent -- a few more moving parts showed up. I think -- in short, I think we saw -- we had experienced what our customers had called the steepest ramp that they had ever seen, not the highest ramp to the highest level, but at the end of last year, it was the steepest ramp. And so we were kind of expecting that there was a good possibility for memory to start kicking into the second half as we saw the fundamentals improve and another kind of step-up there.
I think at this point, it's really hard to -- it's even more difficult to tell what's going to happen there. In the short term, there's the impact all the way down the line from coronavirus. There's -- China demand obviously is going to be impacted for end devices as well as a lot of the supply for electronics are made in China, so it could be a supply issue and a demand issue on the way downstream.
Obviously, some fab utilizations are going to drop in China in the short term, who knows how short or how long, but SMIC and YMTC are 2 customers that have been taking equipment and ramping that are going to be affected in the short term. And then obviously, there's delays and possibly some hesitation that will happen by the larger players like TSMC and Samsung on exactly the timing of when they would have made the memory investment. So there might -- there could potentially be some more wait and see. So were we anticipating a good possibility for memory to really kick in, in the second half of the year? It could end up being more of a wait and see as they see how these things ripple through or it could continue to happen according to our expectations. It's really difficult to tell. But I think if you think of the shape of it, I think we were expecting 2 sharp step-ups. And then, obviously, usually, there's a correction a year down the road. So it might possibly look something like a more smoother ramp-up with less of a correction in the outer, 1.5 years, 2 years from now. So it might be I guess, I would think the shape kind of flattened out a little bit more, but maybe more of a smoother ride through this ramp rather than the sharp up and down.
Quinn Bolton - Senior Analyst
Great. And then just lastly, you mentioned in the Quantum business, some of the fab utilization rates getting back to more normal levels. Obviously, you talked about some of the near-term impact you'll likely to see in some of the China fab utilization rates. But wondering if you could look across your other logic and memory customers, are you seeing still increasing utilization rates? How do you see utilizations kind of trending into kind of Q1, Q2?
James P. Scholhamer - President, CEO & Director
Yes. Logic is -- continues to be strong and pretty much unaffected by the coronavirus. Memory in Korea has been ramping up. It didn't come up all the way by the end of the quarter in Q4 that we anticipated, but it's definitely been increasing in a good trajectory up, and we expected that now to continue back to -- we expected full utilization by the end of the quarter. It looks like that might be a month or 2 behind. And the utilizations in China are obviously going to be impacted. But our footprint for that business in China is relatively small. So you won't see much of an impact for UCT on that front.
Operator
The next question comes from Patrick Ho of Stifel.
Brian Edward Chin - Associate
This is Brian calling in for Patrick. Congratulations on the execution in the quarter. A couple of questions here. I guess just to sort of pin down first, Jim, the 1Q outlook. Am I right in sort of extrapolating that relative to the constraints you're seeing in the quarter, the SPS business may be up sort of high single digits sequential? And then maybe the SSB sort of up low single digits sequential?
James P. Scholhamer - President, CEO & Director
Yes, that sounds about right. I think, obviously it would have been -- SPS would have been higher without some of the supply chain pushes into the second quarter, but that sounds about right.
Brian Edward Chin - Associate
Got it. But like the native demand sounds like sort of maybe up mid-teens-ish sequential would have been the native demand?
James P. Scholhamer - President, CEO & Director
Yes. Yes, that sounds right.
Brian Edward Chin - Associate
Okay. Great. And in terms of -- also maybe pulling Sheri in, in terms of the influences on gross margin, do you expect some downward influences potentially as you look to maybe expedite late in the quarter and the other sorts of complexities that are involved here in terms of just the challenges that you're facing in this current quarter?
Sheri Savage - CFO, Senior VP of Finance & Secretary
That's always kind of part of our business in general. We have a lot of drop in orders that happen often, and we have a lot of expediting that occurs, so that we can meet customer demand. So it's kind of similar to what we normally have happened. So I don't see it being extraordinary at this point for Q1 in order for us to meet the demand necessary for our customers. So it's kind of a standard practice for us to have to expedite and make sure that we get our material in on time.
Brian Edward Chin - Associate
Got it. So kind of a neutral impact in terms of the gross margins quarter-to-quarter?
Sheri Savage - CFO, Senior VP of Finance & Secretary
Yes. From what we look at right now, I guess.
Brian Edward Chin - Associate
Got it, got it. And maybe turning back to SSB. Another question there. You're in a sequential growth kind of trajectory at the moment here in the last couple of quarters, I think it's still down a little bit year-on-year. And Jim, you referenced how you see memory utilization in some key parts of the globe starting to come back and maybe get back to more fully loading. As we kind of cross back over to positive growth and maybe you expect that to happen in the first half of this year, what kind of growth do you think we could return to this year? I know it's kind of hard, but that tends to be a sturdier business that doesn't usually contract too often, so just kind of curious what your perspective on that is.
James P. Scholhamer - President, CEO & Director
Yes. Typically, without acquisition, that business should grow in the mid- to high single-digit percentages. 2019 was a strange year with fab utilizations in memory having a hole in the middle of the year. But all other things being considered, assuming no long-term impact from what's happening with -- in China with the coronavirus, typically, that business should grow 5% to 10% a year.
Operator
The next question comes from Karl Ackerman of Cowen & Company.
Karl Fredrick Ackerman - Director & Senior Research Analyst
Your larger customers have already given much qualitative guidance on semi-cap spending for this year being up 10% to 15%, and each of your top 2 customers expect to outgrow the market. I know you don't really guide for the full year, but how important is your customer diversification and new program wins to achieve that low double-digit growth versus elevated industry spending?
James P. Scholhamer - President, CEO & Director
Yes. I think we are -- still strongly correlate with our major 2 customers, I think, together, they're still about half of our revenue. So there's a very strong correlation there. We have some pretty nice success on project wins in some of the new accounts. And as we stated on the last call, our goal over the next few years is to add 1 to 2 more reportable customers that are 10% or higher. So those are doing pretty well. But obviously, higher growth, but on a smaller number.
I believe we could -- many of those estimates you talked about came out before the full understanding or impact of the coronavirus was well known. So I think some of those estimates are going to obviously have to be -- continue to be looked at. But I would still expect that we could grow roughly along the same lines as our 2 major customers.
Karl Fredrick Ackerman - Director & Senior Research Analyst
Maybe shifting gears to profitability. I was hoping you could discuss your gross margin leverage from here, particularly what looks to be an accelerating service business, some of your fixed and variable cost actions to date seem to be taking effect. And then whether or not a memory recovery would have any mixed benefits for you if that were to occur later on this year?
James P. Scholhamer - President, CEO & Director
Maybe I'll start and let Sheri add some color. Yes, if you think of how we've kind of bucketed our performance in different revenue ranges, we're at the higher end of our expectation of margins of where our model is. And everything varies from quarter-to-quarter. I think a lot of the leverage has been played out. And I think at this point, I wouldn't expect -- I expect -- we saw a lot of the fall-through kind of happen as we went from -- went up double-digit growth. And so I think there'll still be some continued improvement there, hopefully, but we're already kind of operating at the high end. And so obviously, the fruit is a little bit higher up on the tree.
Sheri Savage - CFO, Senior VP of Finance & Secretary
Yes. So Karl, from a gross margin perspective, I mean obviously, volume is going to be the key factor for 2020 especially. Being at 20% gross margin is a higher end of our range with our new model that we put out in our corporate presentation on the website today. So I think the key thing there is really the volume play coming in and obviously, making sure that our cost structure stays in alignment with our -- with the revenue growth that we potentially see. So it's just a matter of watching that closely. And hopefully, having the similar fall through that we've seen in the past as we've gone up in the cycle.
Operator
The next question comes from Tyler Burmeister of Craig-Hallum.
Tyler Leroy Burmeister - Research Analyst
So most of my questions have been answered. I wanted to circle back to memory. It sounds like memory, you would agree, is kind of more of a second half way thing and possibly more even a 2021 event. I'm just wondering if those increases in memory spending are still mostly technology transition-driven. Or if you guys started seeing some capacity additions as well there?
James P. Scholhamer - President, CEO & Director
Yes. Well, obviously, it's the combination of the 2, but it's definitely a technology node for them moving down. I think the Samsung investment going in the Pyeongtaek fab is a big one, and that's really going to move the needle when that fab which -- where the shell is already built out, where that investment will happen. And I think that's obviously both. That's a capacity play and the next-generation DRAM device. So as the prices of DRAM have been improving and capacity adds have been very disciplined and demand has continued to increase, I think it's going to play a dual role of bringing to the next node as well as there's going to be capacity in memory that's going to be required soon depending -- just may move one way or another, depending on some of these short-term impacts that we're seeing.
Operator
This concludes our question-and-answer session. I would like to turn the conference back over to management for any closing remarks.
James P. Scholhamer - President, CEO & Director
Thank you. I appreciate you joining our call. We look forward to talking to you next quarter.
Operator
The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.