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Operator
Good day, ladies and gentlemen, and welcome to the fourth quarter 2011 Interface, Inc. earnings conference call. My name is Shawntalae, and I will be your facilitator for today's call. At this time, all participants are in listen-only mode. We will be facilitating a question-and-answer session towards the end of this conference. (Operator Instructions) As a reminder, this conference is being recorded for replay purposes. I would now like to turn the presentation over to your host for today's call, Mr. Matt Steinberg of FTI Consulting. Please proceed, sir.
- FTI Consulting, Inc.
Thank you, Operator. Good morning, and welcome to Interface's conference call regarding fourth quarter 2011 results. Joining us from the Company are Dan Hendrix, Chairman and Chief Executive Officer; and Patrick Lynch, Senior Vice President and Chief Financial Officer. Dan will review the highlights from the quarter, as well as Interface's business outlook. Patrick will then review the Company's key performance metrics and financial results. We will then open the call for Q&A. A copy of the earnings release can be viewed under the Investor Relations section of Interface's website. An archived version of this conference call will also be available through that website.
Before we begin the formal remarks, please note that during today's conference call, Management's comments regarding Interface's business, which are not historical information, are forward-looking statements. Forward-looking statements involve a number of risks and uncertainties that could cause actual results to differ materially from any such statements, including risks and uncertainties associated with the economic conditions in the commercial interiors industry, as well as risks and uncertainties discussed under the heading Risk Factors and item 1-A of the Company's annual report on Form 10-K for the fiscal year ended January 2, 2011 (sic -- see press release), which has been filed with the Securities and Exchange Commission. We direct all listeners to that document.
Any such forward-looking statements are made pursuant to the Private Securities Litigation Reform Act of 1995. The Company assumes no responsibility to update or revise forward-looking statement made during this call, and cautions listeners to not place undue reliance on any such forward-looking statements. Management's remarks during the call refer to non-GAAP measures. A reconciliation of these non-GAAP measures to the most comparable GAAP measures are contained in the Company's results release and Form 8-K filed with the SEC yesterday. These documents can be found on the Investor Relations portion of the Company's website, www.interfaceglobal.com.
Lastly, please note that this call is being recorded and broadcasted for Interface. It contains copyrighted material, and may not be rerecorded or rebroadcast without Interface's express permission. Your participation on the call confirms your consent to the Company's taping and broadcasting of it. With these formalities out of the way, I would like to turn the call over to Dan Hendrix. Please go ahead, sir.
- Chairman & CEO
Thank you, and good morning. The fourth quarter marked a continuation of the conditions we saw in the third quarter, as raw material pricing and decreased absorption of fixed manufacturing costs due to lower volumes combined to pressure our gross profit margins. From a sales perspective, what we saw in most of our major markets, particularly in the corporate office space, can best be described in this way -- more as a pause in demand rather than a broad-based decline, as some customers have put their spending plans on hold, given the uncertain macroeconomic factors. Nevertheless, project activity, particularly in the US and Australia, remained robust. We continued to focus on matching our strategy to market conditions, and have raised our selling prices, restructured operation, and reduced costs. But we could not raise our prices fast enough to make up for the cost increases and the decline in volume.
Now, let me give you some color on our individual businesses. In the modular carpet segment, our US business again posted solid net sales for the fourth quarter; and for the full year, it grew 10% during the year and outperformed the overall commercial market. We also are excited by the continued strong performance of FLOR, which was up 34% in the fourth quarter over the prior period. During the quarter, we opened new stores in Houston and Brooklyn, bringing our total stores to seven. The stores continued to perform well as part of our overall market approach for FLOR, and the FLOR stores are profitable on a direct-contribution basis. We will continue to invest in FLOR in 2012, with plans to open 12 additional stores during the year, bringing our total store count to 19 by the beginning of 2013.
In Europe, the lag effect I mentioned on our price increases, combined with higher raw material pricing and decline in production volume impacted profitability during the quarter, as well. Overall, our European business is more than holding its own in a tough environment, as it continues to gain market share, posting a 10% sales increase for the year in an otherwise down market. The bright spots included Germany, which had a stand out year, and evidence of growth in Eastern Europe markets and Russia. We have also invested in the sales growth in India and Middle East, which made positive contributions to this business. In Asia-Pacific, a decline of government stimulus-driven demand in Australia that continued growth in other markets, including growth of 35% in China, which resulted in lower sales from that region. The ramp-up of our facility in China continues to be excellent. The plant is now operating two shifts a day, and exited the quarter with operating at essentially breakeven.
Bentley Prince Street had a slight increase in sales for the quarter, but it is not enough to offset the effects of our higher raw material costs, which led to a decline in the operating income for the quarter. As I mentioned at the beginning of the call, our results are reflective of two primary factors -- a slowdown in demand and higher cost. To mitigate these effects, we undertook a number of steps to better align our cost structure and the efficiency of our operations with current market conditions. First, we raised our selling prices in the fourth quarter. However, these increases only began to translate from the backlog in the sales too late to be much of a benefit in the quarter. We have also announced another price increase in the first quarter.
Second, as previously announced during the fourth quarter, we incurred a restructuring charge of $6.2 million. These restructuring actions, which touch all aspects of our businesses, result in annual cost savings of $11 million beginning in the first quarter of 2012. Third, we undertook a number of organizational changes within the US modular business to enhance the manufacturing efficiencies of that group. And fourth, we cut SG&A expenses by $3.6 million sequentially for the third quarter. Our focus on this front will not end there, and going forward, we will evaluate additional actions to remove inefficiencies from our cost structure. For example, in Europe, we currently have three factories, which have all worked hard to increase efficiencies and output over the past few years. However, the combination of this and current economic climate means there is now over-capacity there, which is resulting in excess costs.
Consequently, we are announcing that today we have commenced a 30-day consultation period with the employees and trade unions of our plant at Shelf in the United Kingdom, concerning the proposed closure of manufacturing and warehouse activities there, commencing from the end of March. In the event that a consultation concluded with closure, the exercise will result in a restructuring charge in the range of $13 million, and be completed by the third quarter of this year. The resulting annual savings through the consolidation on to two remaining sites will be in the range of $8 million in savings, beginning in the fourth quarter of this year.
Clearly, we had a challenging second half of the year, as some of these challenges will persist in 2012. But there are causes for optimism, as well. In the US, as I mentioned, we have seen some loosening of corporate budgets. So, while it's still early, the pipeline of projected activity is growing again. We are also excited that we recently took our first order from Southwest Airlines, to begin putting carpet tile on their entire fleet of airplanes. We have already begun fulfilling the order, a project that was in several years of development. In other non-office segments, we expect to see continued success, and we will continue to make strategic investments into these and other promising new markets as opportunities arise. We also remain committed to rolling out additional FLOR stores and further develop its online direct sales. And the emerging markets, which represent more than 10% of our business, continued to be a growth opportunity for us, particularly in China, India, and Latin America.
Due to our cost reduction initiatives, we are entering the year with a much improved cost structure. The benefit of our price increases and further potential restructuring actions, we should see margins start to recover in the second quarter of 2012. Overall, despite the pause in demand that we in the industry have experienced, we continue to firmly believe that the primary driver of demand for our business, which is the [secular] shift to carpet tile, will continue. We are committed to driving its adoption in the marketplace over the long term.
A good example here is that our sales in the US education segment were up 8% during 2011, even though spending in this segment was down -- which demonstrates that we are taking share in that segment. With orders in the first seven weeks of 2012 down about 8%, demand remains choppy. But there is a lot of increased project activity in the pipeline, and we expect this activity will start to translate into more business. I believe that it was a very short 18-month recovery cycle, and that we have seen in this last downturn, and there is still a lot of pent-up demand out there. We will continue to make the steps necessary to both ensure our competitiveness in the current market environment and position ourselves for better than market growth. With that, I will turn it over to Patrick.
- SVP & CFO
Thank you, and good morning, everyone. I will take a few minutes to talk about the financial results for the fourth quarter. Sales for the fourth quarter increased 2.1%, to $270.9 million, from $265.3 million in the fourth quarter of 2010. As Dan mentioned, our sales performance reflected moderate growth in the US and European modular markets -- somewhat offset by lower sales in Asia-Pacific, resulting from tough comparisons, particularly in Australia.
Gross profit declined by about 3.6 percentage points, to 31.7%, compared with the fourth quarter of 2010. As the increase in sales was not enough to offset the significant increase in raw material costs the industry experienced during the quarter. During 2011, we saw raw material price increases 7% to 8%, representing a headwind of approximately $25 million for the full year. At this point, we have seen raw material prices level off in the 2012 first quarter to date, and we expect a benefit of our recent pricing actions -- which started to flow through sales line towards the end of the fourth quarter -- to begin to take firmer hold. Our margins were also impacted by lower fixed cost absorption, as we lowered production levels by about 6% during the quarter.
SG&A expense in the fourth quarter of 2011 increased slightly, to $65.5 million, from $64.3 million last year. As a percentage of sales, SG&A remained flat at 24.2%, compared with the year-ago period. Compared sequentially with the third quarter, SG&A expense declined both as a percentage of sales and now on an absolute dollar basis, reflecting our efforts to reduce expenses to better reflect the demand environment. During the quarter, we incurred a restructuring charge of $6.2 million, or $0.06 per diluted share, after tax. These restructuring actions, which included headcount reductions as well as costs to exit certain leased facilities, will generate annualized cost savings of about $11 million -- of which about $9 million will flow through the SG&A line, with the remainder coming out of cost of goods sold.
Going forward, we will continue to focus on better aligning our expenses with market conditions, with further potential restructuring in European manufacturing operations, as Dan mentioned earlier. Excluding the restructuring charge, operating income in the 2011 fourth quarter was $20.4 million, or 7.5% of sales. Including the restructuring charge, operating income was $14.3 million, or 5.3% of sales. Interest expense in the fourth quarter was $6.3 million, compared with $7.8 million in the fourth quarter of 2010. This reduction reflects the refinancing of most of our senior and senior subordinated notes at a lower interest rate. We also announced yesterday that we are redeeming, at par, the remaining 11.5 million outstanding of our 9.5% senior subordinated notes, and we expect about a $1 million annual interest savings as a result.
Adjusted income from continuing operations in the 2011 fourth quarter was $8.8 million or $0.13 per diluted share, compared with adjusted income from continuing operations for the 2010 fourth quarter of $14.3 million or $0.22 per share. Including all of the items, income from continuing operations in the 2011 fourth quarter was $4.6 million, or $0.07 per diluted share; compared with a loss from continuing operations in the 2010 fourth quarter of $12.4 million, or $0.20 per share.
Net income for the 2011 fourth quarter, including the restructuring charge, was $3.9 million, or $0.06 per share; compared with a net loss, including the $43.3 million bond refinancing expense of $13.3 million, or $0.21 per share, in the year-ago period. Depreciation and amortization was $6.9 million in the fourth quarter of 2011, compared with $8.6 million in the fourth quarter of 2010. Capital expenditures in the fourth quarter of 2011 were $7.4 million, compared with $13.3 million in 2010, which resulted in full year capital expenditures of $38.1 million. For 2012, we currently expect capital expenditures to be around $25 million to $30 million.
Now, I will take a few minutes to review some of the details of our individual business segments. Our modular carpet segment had sales in the 2011 fourth quarter of $244.5 million, up 2.3% from the year-ago period. The increase was driven by sales growth in the US and parts of Europe, including Germany, which remains a good market for us. Asia-Pacific declined as a result of the softening market conditions in Australia, which offset continued growth in other areas, including China -- where, as Dan mentioned, the ramp-up of our facility continues to proceed well.
Operating income for the modular carpet segment in 2011 fourth quarter was $18.6 million, or 7.6% of sales, down from $30.2 million, or 12.6% of sales, last year. Operating income in the segment for the fourth quarter of 2011 includes a restructuring charge of $5.8 million, or 2.4% of sales for the segment. Bentley Prince Street generated sales of $26.4 million in the 2011 fourth quarter, slightly up from the $26.2 million in the fourth quarter of 2010. The segment recorded an operating loss of $1.5 million in the quarter, compared with an operating loss of $700,000 in the prior period. Included in this loss segment for the fourth quarter of 2011 is a restructuring charge of $400,000.
Turning to the balance sheet -- we exited the quarter with $50.6 million in cash, compared with $69.2 million at the end of the fourth quarter of 2010, and $44.4 million at the end of the 2011 third quarter. Inventories were $166.1 million at the end of the fourth quarter, compared with $136.8 million at the end of the fourth quarter of 2010. As planned inventory levels declined on a sequential basis from $171.1 million in the third quarter. Our average DSOs during the fourth quarter were 52.2 days, compared with 49.6 days a year ago. Inventory turns in the fourth quarter were 4.4 times, compared with 5.1 times last year.
As Dan mentioned, the demand outlook for 2012 remains uncertain. But we enter the year with an improved cost structure, a solid balance sheet, and a commitment to adapt our business to the changing market environment, while continuing to make strategic investments that will drive our long-term success. With that, I will turn the call back over to the Operator for questions.
Operator
(Operator Instructions) Stephen Kim, Barclays Capital.
- Analyst
This is actually John Coyle filling in for Stephen Kim. First, I wanted to ask -- generally, SG&A has been higher in the first half of the year. Do you expect that to be the case in 2012? Or should we -- should it be flat, just because of the cost saves that you have implemented in the fourth quarter?
- Chairman & CEO
I think SG&A, on a comparative basis, should be down from 2011.
- Analyst
Just on the --
- Chairman & CEO
Usually, our SG&A -- our SG&A was the lowest in the first quarter last year, I think. Then it ramped up from there.
- Analyst
Right. But in prior years, I was just saying that typically, in the first two quarters, it's higher than in the third and fourth quarter.
- SVP & CFO
That is correct. And we expect this year to be down on a year-over-year basis, and even down on a sequential basis, fourth to first, in SG&A.
- Analyst
Got it. Okay. And then, around the Australian weakness, can you elaborate a bit on what was going on in Australia?
- Chairman & CEO
Well, the Australian business had two things going on -- you had a new construction bubble that came through, and then the Australian government went through a pretty extensive stimulus plan, particularly in education. Just about every province in Australia got a new school. And we benefited significantly from the ramp-up in the education and the new construction buildings coming online last year. And those two stimuluses are now gone. The education stimulus money -- the Australian government has eliminated that. And so, you have a market that is down probably 10% from last year.
- Analyst
Got it. Thanks, guys. I appreciate that.
Operator
Matt McCall, BB&T Capital Markets.
- Analyst
So, I think you said the price -- or the inflation was $25 million -- I missed the number. What I am -- the question is -- what was the price cost, the net price cost pressure in Q4? And then, do you have that number for FY '11?
- SVP & CFO
Yes. It was about a $25 million raw material price increase for the full year, looking back on the full year; which was about a 7% to 8% raw material price increase for the full year. In the quarter, we saw probably around $4 million related to the differential between pricing and raw materials. I don't have the full-year impact here, handy, but I can follow up with you on the full-year impact of the selling price versus the raw material costs. But in the quarter, it was about 4[%].
- Analyst
Okay. And you mentioned that you have taken another pricing action. Have your competitors followed? And is that pricing action across all geographies, and have competitors followed in all those markets?
- Chairman & CEO
We are actually announcing that in March. We haven't taken it -- it's going to be the first week in March. So, we haven't taken it yet; we haven't really announced that we are putting it in play in March.
- Analyst
Okay. So, that is why there is no improvement expected. You said, Dan, that you expect improvement to your, I assume, gross margins in Q -- starting in Q2.
- Chairman & CEO
Yes, well, I expect that in Q2 we will see better activity, from a project standpoint. The pipeline -- I alluded to it on my call -- it's fairly robust, and it's improving -- even if you look at the ABI index, that is also improving. So, it's just been very difficult to get corporations to let go of orders. They have projects in the pipeline, but they are not actually letting go of them. And when I canvassed our sales force around the world, except in Europe, they feel like the business is going to get better and it's going to improve, based on projects being let go.
- Analyst
Okay. And then, the question about your competitors following from a pricing perspective? Is everybody kind of on the same page?
- Chairman & CEO
I don't know. I just know that we are going to control our pricing and our margins, and we are going to go up.
- Analyst
Got it.
- Chairman & CEO
I don't tend to worry too much about what my competitors do on price.
- Analyst
Okay. But more broadly, just looking at the competitive landscape -- any changes, really, in any markets from competitors, the share of the leaders, anybody making big moves? Anything that you can comment about there?
- Chairman & CEO
I would say that the market has always been extremely competitive. And it remains competitive, particularly when business is declining. [Moderating, yes.]
- Analyst
Okay. And one clarification on the SG&A savings -- Patrick, I think you said that $9 million of the $11 million will hit SG&A. And so, the $3.6 million that you mentioned in the -- I think that was, Dan, your quote in the release -- $3.6 million is not related to the $9 million, correct?
- SVP & CFO
That is correct. Those restructuring initiatives were put in place in Q4, and won't realize the benefit of that until Q1.
- Analyst
Okay. Thank you.
Operator
John Baugh, Stifel Nicolaus.
- Analyst
Could you comment on the order trend? I think you were down about 3% in Q4. I heard you comment, if I heard it right, down about 8% for the first seven weeks. Did the months of November and December continue to get worse? And where do you see that order trend? You commented on Q2 margins being better. Is that expectation that orders start flattening out then, or improving, or are we still likely going to be negative?
- Chairman & CEO
Well, yes. If you look at the moderating and when it started occurring, it started occurring in October of this past year. December was down in the 6% range, and the first seven weeks were down 8%. There is a couple of things that are impacting that in my mind. One is that we had a Chinese New Year for us, that hadn't hit -- that now hits after the first seven weeks. And it hit this year in the first five weeks. And we have a China business, or even an Asian business, may be impacted by that.
And I just think there has been a moderating in the commercial space, based on the uncertainty, really, around Europe and the uncertainty around what happened in August with our debt crisis. And it just seemed to take the steam out of that marketplace. But when you go to the projects and look at our pipeline, it actually is increasing now, and we are starting to see potentially some of those projects come through. So, I'm hoping that the order trend will improve in the second half of this quarter.
- Analyst
And Dan, how does that order number look by region? If you could comment on the first seven weeks of '12 between Europe, Asia, and the US.
- Chairman & CEO
I would say that Europe is the one that I'm most concerned about, and then Australia continues to have really tough comparables; the record quarter for us in Australia was the first quarter last year. The US is down a little bit, but it's not quite down as much as those two regions.
- Analyst
And then, you commented on the European plant closure. Is that just a matter of process? In other words, the likelihood that it all goes through and the savings you talked about in late this year, 2013, are likely to recur? Kind of handicap the process--
- Chairman & CEO
I hate to handicap it, because we are -- we have to go through a consultation with the unions and the employees, by process of law. But it is a -- we have an excess capacity situation there. And if that consultation, if we all agree that we should shut that plant down and it will come in effect, we will make that decision in March.
- Analyst
Okay. And my final question relates to production versus inventory in Q1. Obviously, the year-over-year inventory is up, your orders are down. So, I assume you are going to be pretty tight on production, and that will have a fairly serious impact on earnings. Or do I have that wrong?
- SVP & CFO
No, you have it right, that we are going to continue to reduce inventories and production. Yes.
- Analyst
Okay. Thank you, and good luck.
- Chairman & CEO
Thank you.
Operator
Keith Hughes, SunTrust.
- Analyst
Can you give us the order numbers from the fourth quarter by geography? They were down 3% overall.
- SVP & CFO
Historically, we haven't provided a lot of that color. But in general terms, the Americas was up single digits, low single digits; Europe was down a little bit higher single digits, negative; and Asia-Pacific was mid single digits kind of negative, in terms of order trend, in the quarter.
- Analyst
Dan, do you think that Europe -- is it taking another step down, or is it just kind of continuing the trend that you saw?
- Chairman & CEO
I think it potentially is going to take another step down, unless something happens with this whole sovereign euro issues, and I don't think it's going to get clear yet. We are going to, I think, do well in Germany. We are going to do well in Eastern Europe. We are going to do well in Russia. And India is part of the European mix, and the Middle East is part of it. The countries that I'm worried about are the ones that have crisis going on with their debt. And in the UK, we are holding our own in the first quarter in the UK. And that is the one that concerns me. But there is a lot of new construction going on, particularly in London, that hits in 2013. So, I suspect we are going to see some tough environment there going through the first half of the year, and then improving in the second half.
- Analyst
Okay. And second question on FLOR -- you talked about the growth in sales. Are you profitable in FLOR now? How much of a contributor is it?
- Chairman & CEO
We are still losing little bit of money in the fourth quarter. I think we lost about $400,000. But we are ramping up new stores, and that is the drag. The stores that are mature, like the Chicago store, is very profitable. Our New York SoHo store was profitable; and on a direct-contribution basis, it's profitable even though we have five stores that are less than five months old. So, it's still a drag. Our plan is this year, it will start contributing in the second half of the year as we ramp up these stores.
- Analyst
And just a final question on cash flow for Patrick -- with $30 million-ish of CapEx, you should have some free cash flow this year. I know you brought in those bonds. But where do you think that is going to be going in the near term?
- SVP & CFO
We will continue to focus on debt reduction as a primary focus. We still have some of the untendered 11.375% bonds out there, a small piece of that that will probably be our next focus after the 9.5%.
- Analyst
Thank you.
Operator
Dave MacGregor, Longbow.
- Analyst
This is actually Jarrod Rapalje filling in for David. My first question on gross margin -- two months into 1Q here, you obviously have some clarity on the COGS. How much of an improvement in gross margin should we expect in 1Q, relative to 4Q?
- SVP & CFO
Well, I think it's -- if anything, it will be very slight. I think we are struggling to continue to address the price, our selling price, raw material, delta issue here in the early part of Q1. But production levels will be in line with Q4, if not up a little bit, which should help absorption of some fixed manufacturing costs, if anything. So, it should be up maybe 50, 100 basis points, kind of general idea in Q1.
- Analyst
Okay. With the restructuring that you guys did during the quarter, can you give us some specifics -- specific examples as to how these actions may have disrupted sales growth during the quarter?
- SVP & CFO
I don't know that the restructuring initiatives that we undertook in Q4 really had much of a top-line impact, with the exception of the closure of our Japanese sales office there. But it was a relatively small business order of magnitude there, couldn't be more than $1 million or $2 million top-line impact. Most of the restructuring initiatives were focused around administrative and marketing areas and so forth. So, from a restructuring and top-line impact, it was negligible.
- Analyst
Okay. You mentioned the Japanese business. Is that expected to be breakeven or continuing to sustain losses in 2012?
- SVP & CFO
No, we should get that back to breakeven to slightly positive, around a new distribution partner that we have identified there to service the Japanese market, as opposed to our fully-owned sales force approach.
- Analyst
Okay. How much money did it lose in 2011?
- SVP & CFO
A couple million bucks.
- Analyst
Okay. Thanks, guys. Good luck.
- Chairman & CEO
Thank you.
Operator
Philip Volpicelli, Deutsche Bank.
- Analyst
With regard to the cost savings, the $11 million that you mentioned -- is that going to be equally through the quarters of 2012, or is it back-end loaded?
- SVP & CFO
No, no. It's -- those are done, completed, and we should see it pretty ratably through the balance of 2012.
- Analyst
Okay. And then, with regard to the price increases, the one in the fourth quarter and the other one you are proposing for March -- if you get both of those in full, will that offset the headwinds that you have faced on raw materials, or is there still more to go?
- SVP & CFO
No, those are designed to address the raw material input costs that we have incurred.
- Analyst
Okay. And then, last question -- you are obviously addressing the 9.25% notes. Do you have any plans to address your 11.375% that remain outstanding?
- SVP & CFO
Yes, we do. We will continue to watch those, as well as the 7.625% that we have, as well. We will continue to monitor that and make decisions on both of those.
- Analyst
Is it an open market transaction you are looking to? Or you will actually see what you did here and call --
- SVP & CFO
Well, currently, we are just looking at open market transactions for now.
- Analyst
Great. Thank you very much.
Operator
Glenn Wortman, Sidoti & Company.
- Analyst
What was the exact timing and size of your price increase in the fourth quarter? And were your comps out there with increases, as well, at least on that price increase?
- Chairman & CEO
It was 4% in the fourth quarter.
- Analyst
Do you know if your competitors were out there with price increases, as well?
- Chairman & CEO
Yes, they did. Our competitors went up in the fourth.
- Analyst
Was that implemented early in the fourth quarter? And what is generally the lag effect there?
- Chairman & CEO
The lag effect is generally our backlog, which is about seven to eight weeks.
- Analyst
Okay. And so, was that implemented early in the quarter or late in the quarter?
- Chairman & CEO
Three or four weeks into the quarter.
- Analyst
And then, just looking at the raw materials, it looks like they kept rising sequentially throughout 2011, but the price of oil stabilized over the back half of the year. Can you help us understand the disconnect there?
- Chairman & CEO
There is this phenomenon that is going on with engineered plastics, where the -- particularly China is sucking all the engineered plastics out for the automotive industry. So, there is a lot of demand, so you have a demand out of balance with [nylon 6 and 66], due to that. If you look at the charge, that actually has [resided] a little bit, and those input costs are now starting to turn down.
- Analyst
Okay. And you think that [to stand], given the rising price of oil over the past few weeks? Or would you expect your raw material costs to start rising again?
- SVP & CFO
There is not a direct link to the rising oil prices. There is benzene [and capital lactane], polypropylene, and natural gas are the four things that impact it.
- Analyst
Yes.
- SVP & CFO
And so, typically when oil goes up, those will tend to go up. But there is more of a demand issue than there is an oil cost issue.
- Analyst
Okay. Thanks a lot.
Operator
(Operator Instructions) Mike Wood, Macquarie.
- Analyst
This is Adam Baumgarten in for Mike. A couple quick ones -- could you talk about the traction you are getting in hospitality, and what kind of growth you see heading into 2012?
- Chairman & CEO
Hospitality -- we had made a big investment last year in hospitality. And we are literally seeing a lot more activity with some of the big name-brand hotels, the Hiltons would be one. And I expect that hospitality will finally get off this slow growth scenario we have been in and see some pickup in hospitality, particularly in the United States. The investments we have been making, I think we are going to get some traction this year.
- Analyst
Okay, great. And just on the pipeline, you said it was robust and improving. Can you talk about which end markets are seeing the best --
- Chairman & CEO
Yes, I would say it's the corporate office market. In the United States, there is still a lot of pent-up demand. I alluded to it on my -- the script of the conference call. We had the shortest upturn that we have had in any cycle that I have ever been involved -- 18 months and it turned down. I'm referring to the [BIFMA] numbers, particularly. And I just think there is a lot of pent-up demand in the office market that is going to come through as the economic environment in the United States continues to improve and the job market continues to improve. And Australia, also -- Australia has a very, as you know, a very robust economy as well, tied to the mining industry. And I think we are going to see some good activity with renovation work in Australia, as well.
- Analyst
Okay, thanks.
Operator
Dave MacGregor, Longbow.
- Analyst
It's Jarrod again. I don't know if you differentiated -- what was the, between corporate office versus institutional end markets in 4Q, how did the sales growth split between those? Was institutional markets down again in 4Q?
- SVP & CFO
They were up, but only up slightly. And then, the corporate office market was only up single digits, mid-single digits.
- Analyst
So, they were both positive. Was there any spot or highlighted strength within the institutional end markets?
- SVP & CFO
None in particular. Education has been surprisingly pretty resilient throughout the whole year.
- Chairman & CEO
And retail spaces -- retail space has been pretty good, as well.
- Analyst
Okay. Thanks, guys.
Operator
At this time, there are no further questions in the queue, and I would like to turn the call back over to Management for closing remarks. Please proceed.
- Chairman & CEO
Well, thank you for listening to our call, and hopefully we are going to report a lot better numbers in 2012. Thank you.
Operator
Thank you for your participation in today's conference. This concludes the presentation. You may now disconnect. Have a wonderful day.