Stericycle Inc (SRCL) 2022 Q1 法說會逐字稿

Good morning, ladies and gentlemen. Thank you for attending today's Stericycle Q1 2022 Earnings Call. My name is Jacquetta. I will be your moderator for today's call. (Operator Instructions)

I would now like to pass the conference over to your host, Andrew Ellis with Stericycle. Andrew, please go ahead.

Good morning, and thank you for joining Stericycle's 2022 First Quarter Earnings Call. On the call today will be Cindy Miller, our Chief Executive Officer; and Janet Zelenka, our Chief Financial Officer and Chief Information Officer.

The discussion today includes forward-looking statements that involve risks and uncertainties. When we use words such as believes, expects, anticipates, estimates, may, plan, will, goal or similar expressions, we are making forward-looking statements. Forward-looking statements are prospective in nature and are not based on historical facts, but rather on current expectations and projections of our management about future events and are, therefore, subject to risks and uncertainties.

Our actual results could differ significantly from those described in such forward-looking statements. Factors that could cause our actual results to differ are discussed in the safe harbor statement in our earnings press release and in greater detail within the risk factors in our filings with the U.S. Securities and Exchange Commission.

Our past financial performance should not be considered a reliable indicator of our future performance, and investors should not use historical results to anticipate future results or trends. We disclaim any obligation to update or revise any forward-looking statement, other than in accordance with legal and regulatory obligations.

On the call, we will discuss non-GAAP financial measures. For additional information and reconciliation to the most comparable U.S. GAAP measures, please refer to the schedules in our earnings press release, which can be found on Stericycle's Investor Relations website at investors.stericycle.com.

The prepared comments for today's call correspond to an earnings presentation, which is also available at Stericycle's Investor Relations website. Throughout the call, we may reference specific slides from the presentation.

This call is being recorded, and a replay will be available approximately 1 hour after the end of the conference call today until May 26, 2022. To access a replay of the call dial (866) 813-9403 in the U.S., (226) 828-7578 in Canada or 44-204-525-0658 if outside the U.S. Canada and enter replay access code 281677. A replay of the webcast will also be available on Stericycle's Investor Relations website.

Time-sensitive information provided during today's call, which is occurring on April 28, 2022, may no longer be accurate at the time of a replay. Any redistribution, retransmission or rebroadcast of this call, in any form, without the expressed written consent of Stericycle, is prohibited.

I'll now turn the call over to Cindy.

Thank you, Andrew, and good morning, and welcome to today's call. As Janet and I will discuss, we are encouraged by our overall organic revenue growth this quarter. And like all companies, we navigated the unprecedented convergence of COVID-19 variant, labor shortages, supply chain disruptions and accelerating inflation.

On our call, I will highlight the positive trends we are experiencing with improving staffing levels and how our quality of revenue initiatives are able to mitigate accelerating inflation, which is providing us the confidence to reaffirm our 2022 guidance.

During my introductory remarks on prior calls, many times I have referenced the resilience and dedication of our frontline workers as they face continued challenges. This quarter further demonstrated our team members' commitment to servicing our customers as we overcame a 21% shortfall in driver staffing in North America in the first half of the quarter due to COVID-19-related illnesses that were clustered in specific markets and hiring challenges due to the nationwide driver shortage.

In March, we began to see significant improvement in COVID-19 absences, and our recruiting team made substantial progress, which collectively reduced our driver shortfall to 12%. As I reflect on our staffing journey over the past 18 months, we have in-sourced and invested in our recruiting team and technology and increased wages in numerous markets to improve staffing. These actions, coupled with our strengthened employee value proposition, connected to our promise of we protect what matters, contribute to the momentum we are seeing and our ability to attract talent in a challenging market.

Turning to our key business priorities, I'll start with quality of revenue. We delivered another quarter of overall organic revenue growth, with 2.1% growth in the first quarter. We remain focused on our pricing strategy and continue to execute on our 3 pricing levers to mitigate the higher inflationary pressures we saw in supply chain and labor-related costs, which included higher wages, overtime and new team member onboarding.

As a reminder, our 3 main pricing levers are as follows: one, for all multiyear contracts, we adjust pricing at contract anniversary and renewal; two, for all new customers and purchasers of our onetime services, we adjust our rates at point of sale; and three, for many of our customers, we also have surcharges and fees that provide inflationary cost protection for commodity and other price volatility.

Examples include our new service cost recovery fee for some North America hospital customers, fuel surcharges in Secure Information Destruction and a portion of Regulated Waste and Compliance Services, and our recycling surcharge in North America Secure Information Destruction. Our pricing actions have gained momentum towards the latter half of the first quarter, including our adjustment of surcharges and fees, which provide the most flexible mechanism to help offset inflationary costs.

Throughout 2022, we estimate that we will introduce approximately $25 million of pricing from the surcharge and fee lever, excluding fuel surcharges, which are offsetting fuel costs to mitigate supply chain and other inflationary cost pressures. As we have stated before, these charges generally lag the immediate impact of inflationary pressures.

The benefit from all of our expected pricing initiatives is included in our 2022 guidance, as shown on Slide 11. We continue to expect that these initiatives will have a larger impact on results in the second half of 2022.

Turning to operational efficiency, modernization and innovation. I'd like to update you on some important developments, which also tie directly to our continuing ESG journey.

First, I'm pleased to announce that we will be expanding our capacity in the New York Metro area in the second quarter with the expected launch of our new medical waste facility. This facility, located in New Jersey, is another important achievement in our long-term facility modernization plan to strengthen our medical waste capabilities throughout the Northeast.

Similar to our Northern California waste facility that went operational in the third quarter of 2021, the New Jersey facility will strengthen our environmental efforts as it is strategically located to improve the efficiency of our network by reducing vehicles, fleet miles driven, fuel consumption and greenhouse gas emissions. This modernized automated facility is also anticipated to process waste more cost efficiently and reliably and improve employee safety. Our design efforts have focused on sustainability, including the use of a closed-loop system that allows us to recycle steam that is used for heating the facility's washer system as well as utilizing new technologies that minimize overall emissions.

And second, I am excited to share our launch of our latest innovation, SafeShield Medical Waste Containers. These first-to-market containers are coated with an antimicrobial protectant, and the all-plastic construction is made with 15% recyclable content. The antimicrobial component is an additional protectant that further reduces the potential spread of infection and odor.

The containers also feature an improved design and standard sizes that are nestable and stackable, allowing for more efficient transportation and storage. After completing a successful pilot in 2021 and further innovating our solution based on customer feedback, we plan a nationwide rollout of the SafeShield Medical Waste Containers over the coming years.

The launch of this initiative is an important step forward as we standardize and reduce our container network from more than 150 container sizes to less than 20. Our focus on sustainability as we developed this initiative is also reflected by our work with plastics recyclers to pelletize our old containers and sell them as recycled raw material. Further, because of SafeShield's high-quality construction and durability, it is expected to last considerably longer than our existing containers, reducing our demand for plastics in the future.

Looking ahead to North America Regulated Waste and Compliance Services' ERP deployment, we remain on track to deploy pilots in the second half of 2022 for subsets of our North America regulated waste customers in preparation for the continued rollout next year. Our disciplined and detailed approach is a direct reflection of the complexity of the regulated waste business.

And finally, last week, we announced that we had reached agreements with the Department of Justice and the Securities and Exchange Commission as well as Brazilian authorities to resolve the FCPA investigations, which focused on conduct prior to 2017 by employees in our Latin American operations. Resolving this legacy matter represents another important milestone in Stericycle's business transformation journey, and I am happy to put this matter behind us.

Over the past several years, we have focused on fully remediating the issues identified during the investigation. This includes instituting new policies and procedures and internal controls and building a culture of compliance, integrity and accountability that aligns with our core values across our entire global organization.

I'll now turn the call over to Janet to review our financial results.

Thank you, Cindy. I will start by summarizing our first quarter results. As noted on Slide 5, revenues in the first quarter were $664.2 million compared to $668 million in the first quarter of last year. Excluding the impact of divestitures and acquisitions and foreign exchange rates of $17.5 million, organic revenues increased $13.7 million. Of this increase, Secure Information Destruction organic revenue growth was $18.4 million, which was partially offset by a decline in Regulated Waste and Compliance Services organic revenues of $4.7 million.

As noted on Slide 6, Regulated Waste and Compliance Services revenues were $452.6 million compared to $473.6 million in the first quarter of 2021. Excluding the impact of divestitures and acquisitions and foreign exchange rates, organic revenues declined 1% in the first quarter.

North America Regulated Waste and Compliance Services organic revenues increased 0.1%. Underlying this modest 0.1% increase was approximately 2.3% growth from Maritime Waste Services and 1.8% growth due to quality of revenue initiatives. The growth in these areas was mostly offset by a 4% decline in COVID-19-related transactional volumes, such as vaccine and testing waste and patient engagement-related call volumes in our Communications Solutions business.

International Regulated Waste and Compliance Services organic revenues declined 4.7% in the first quarter as pandemic-related waste over classification volumes decreased from a peak in the first half of 2021. As noted on Slide 6, Secure Information Destruction delivered revenues of $211.6 million compared to $194.4 million in the first quarter of 2021. Excluding the impact of foreign exchange rates, organic revenues for Secure Information Destruction increased 9.5%, mainly due to higher recycled paper revenues, reflecting higher SOP pricing, partially offset by lower SOP volume.

In North America, Secure Information Destruction organic revenues increased $14.7 million or 8.8% compared to the first quarter of 2021. Recycled paper revenues were up 73.5% or about $10.4 million compared to the first quarter of 2021. The increase in recycled paper revenues reflected higher SOP pricing, partially offset by lower SOP volumes. Additionally, service revenues were up 2.8% or about $4.3 million, with service stops up slightly year-over-year.

In International, Secure Information Destruction organic revenues increased 13.6% compared to the first quarter of 2021. This change was mainly due to increased service revenues as the business continued to recover from the economic impact of COVID-19. Income from operations in the first quarter was $5.9 million compared to $59.1 million in the first quarter of 2021.

The $53.2 million decline was mainly due to: one, increased cost of revenues driven by higher operating labor costs from wage adjustments over time and employee onboarding costs of approximately $11 million and higher supply chain and other inflationary costs of approximately $8 million; and two, increased selling, general and administrative expenses, driven by higher legal expenses of $12.3 million, mainly due to an additional accrual of $9.2 million related to the FCPA settlement, higher bad debt expense of $5.1 million as a return to a more normalized level, higher selling cost of approximately $4.8 million and higher medical claims of approximately $3 million.

The higher operating labor costs were mainly associated with maintaining competitive wages for existing team members and increased starting wages for new hires. In addition, overtime costs rose as a result of labor shortages, increased absences due to COVID-19 and lower productivity associated with training of new team members. Higher supply chain and other inflationary costs were mainly from higher vehicle rental and maintenance expenses as we see continued delays in replacement vehicle deliveries, higher utility expenses and higher costs associated with supplies and disposable containers and liners. While fuel costs have increased, they have been offset through our existing fuel surcharges.

U.S. GAAP net loss was $14.2 million or $0.15 diluted loss per share compared to net income of $26.1 million or $0.28 diluted earnings per share in the first quarter of last year. The difference was mainly related to lower income from operations of $53.2 million, which was partially offset by lower income tax expense of $10.9 million.

Cash flow from operations for the 3 months ended March 31, 2022, was an outflow of $38.8 million compared to an inflow of $62.6 million in the same period of 2021. The year-over-year decline of $101.4 million was mainly driven by the timing of changes in net working capital of $67 million, including accounts receivable and accounts payables and lower cash generated from income from operations of $34.4 million, as shown on Slide 9.

Adjusted income from operations was $59 million or 8.9% as a percentage of revenues, down from $110 million or 16.5% as a percentage of revenues in the first quarter of last year. Adjusted income from operations declined 760 basis points as a percentage of revenues due to the following higher costs: ongoing IT operating expenditures from our ERP system of 200 basis points, labor costs of approximately 170 basis points, supply chain and other inflationary costs of approximately 120 basis points, bad debt expense of approximately 80 basis points, selling costs of approximately 70 basis points and medical claims of approximately 50 basis points.

Adjusted diluted earnings per share was $0.32 compared to $0.71 in the first quarter of 2021. As illustrated on the bridge on Slide 8, excluding the net impact from divestitures and acquisitions and foreign exchange rates of $0.02, the remaining $0.37 year-over-year decline was driven by: $0.15 on favorability associated with higher labor and supply chain and other inflationary costs; $0.11 unfavorability from higher ongoing IT operating expenditures; and $0.11 unfavorability from higher selling costs, bad debt expense and other.

Our first quarter DSO, as reported, was 63 days compared to a DSO of 55 days in the first quarter of 2021. This difference was mainly driven by the timing of North America Secure Information Destruction customer invoicing and subsequent collections due to the ERP deployment as discussed in the prior quarter.

Capital expenditures for the 3 months ended March 31, 2022, were $37.5 million compared to $24.7 million for the same period last year, with the $12.8 million change mainly attributable to the timing of cash payments. Free cash flow for the 3 months ended March 31, 2022, was an outflow of $76.3 million compared to an inflow of $37.9 million in the same period of 2021.

As noted on Slide 9, the year-over-year decline was $114.2 million and was mainly driven by the timing of changes in net working capital, lower cash generated from income from operations and higher cash paid for capital expenditures, as explained earlier.

As shown on Slide 10, at the end of the first quarter, our credit agreement-defined debt leverage ratio was 3.81x. We amended our credit agreement to add back the FCPA settlement amount for purposes of calculating our adjusted EBITDA used in the credit agreement-defined debt leverage ratio. Our net debt at the end of the first quarter was approximately $1.65 billion.

As we look to the remainder of 2022, we continue to anticipate that adjusted EPS will be lower in the first half of 2022 compared to last year. The first half of 2021 did not have the same level of inflationary pressures from wages, supply chain and other cost headwinds. In addition, compared to last year, we have higher ongoing IT operating expenditures associated with our August 2021 ERP deployment now reported in our ongoing expenses. We expect the remainder of 2022 to benefit from the pricing actions that Cindy mentioned and improvements in our frontline staffing.

We are reaffirming our 2022 guidance reflected on Slide 11. Of the approximate $90 million FCPA settlement cost to crude over the past 3 quarters, approximately $80 million is expected to be paid in the second quarter of 2022 and was included within our 2022 free cash flow guidance. We expect to pay the remaining approximate $10 million of the FCPA settlement in 2023. We are also reaffirming our long-term outlook, as summarized on Slide 12.

I will now turn the call back to Cindy.

As we wrap up the first quarter of 2022, I'm reminded of the tremendous progress we've made towards transforming this organization. Our dedicated and talented team continues to focus on our 5 key priorities in serving our customers while navigating the convergence of external risks, including COVID-19 variants, supply chain disruptions and accelerating inflation. We are encouraged by the staffing improvements we are seeing in the solid pricing actions that we are implementing as we look to the rest of the year and beyond.

And as always, I'd like to thank our customers, our team members and the communities we serve and our shareholders for their continued trust in having Stericycle protect what matters. Operator, please open the line for Q&A.

(Operator Instructions) The first question comes from the line of Michael Hoffman with Stifel.

Nice open to the year. Hope everybody is well there in Chicago. Cindy, Janet, I just want to make sure I wrote all these numbers down really fast, looked at the PowerPoint, and I think I understand. If I pull out the COVID impact and paper, you're trending in the North America slightly over 4% organic growth in your Medical Waste business, and you're just under 3% in Document Destruction. That's the big takeaway is that you're in that 3% to 5% zone.

Sounds about right, yes. Yes. The service in North America, if you look at the service revenue in the Secure Information Destruction, it was up over 2%. And if you do all the puts and takes with the Regulated Waste Management Services in North America, you see underlying growth in our core business areas as we had this crossover of decline in the COVID volumes as we started to see increases in your core volumes, from Maritime, from elective surgeries, et cetera.

You do see in international -- you do see a climb year-over-year because of the over-classification of waste, unprecedented highs last year to this year. And then Secure Information Destruction International is also recovering.

Okay. So end of 2Q, can you give us a sense of how we should think about what that nonrecurring headwind is so we make that adjustment, right? I've got a baseline of 3%, 4% organic of the 2 businesses, but what's my headwind?

Yes. So it's unclear exactly how the headwind in COVID in this crossover will occur, but we are encouraged by the core underlying growth to the quality of revenue issues in Maritime and others. So I would say we expect to see that continue as the COVID decline -- abates as it works out of the system. I don't have the exact crossover for you because we're watching it closely, but that's the trend we're seeing. Cindy, anything to add? Yes.

And I think, Michael, you're right. What we did notice is, as we all personally reflect and have to look at our own vaccination cards, a good bit of the vaccination effort for the majority of folks, let's just say, here in the U.S., that was a January, February to June, July effort to get however many millions of people got the vaccine. So we see it. It all didn't happen in 1 month, but it has a bit of a tail. So it's a bit difficult for us to know exactly when.

But I think we are encouraged as we're starting to see other portions of the business come back, whether it's shred, whether it's maritime, we think international is still pretty solid, even though the year-over-year comparisons were difficult. So I think that, combined with a lot of the pricing actions that we've put in place that we believe certainly for Q2 and moving forward throughout the year, we'll be kicking in. So I think it's a difficult -- it's not great for precision, but I think directionally, you're looking at it the right way.

Okay. If I remember all the data we've been looking at, the peak is sort of in the middle of that time frame you gave and then it sort of starts to ease a little bit. So optically, this probably isn't greater than a 4% headwind. It's probably something 0% to 4%, if I'm modeling and this is not guidance, but that's the right way to think about it?

Yes. I think there is some headwind from COVID. I think it's more pronounced internationally still than it would be in North America as those headwinds start to subside.

Okay. Cool. In your Page 11, a little bit of clarity, there's a number of footnotes, and then there's the asterisk footnote. The numbered footnote says the guide still reflects year-end of '21 FX and SOP. But the asterisk suggests you've incorporated current some. Does the guidance reflect that currencies are moving and SOP is up a lot?

No, the guidance stayed with the same rate. We stay in the same range even with those dynamics going. So we didn't really adjust the assumptions in the guidance.

Okay. So optically, I think currency looks like between the 3 of them, they might actually counterbalance each other, 2 are down, 1 is up. But the SOP is more positive. So that's a tailwind relative to the guide?

Yes, yes, if paper continues, it could be a tailwind. It has -- we've seen that. Most of the foreign exchange headwinds are in EMEA, the European markets right now, right, because where most of our business is in international.

Okay. And then can you share with us what your timing plans are for the ERP rollout domestically for medical waste? What's the thoughts about when that's going to start happening in earnest?

Yes. I think we've looked at -- we're trying to be as prudent as possible and to mitigate as much risk as possible yet still drive the business forward as there, right now, is a growing chasm between the amount of data we can get out of the Secure Information Destruction side of the business versus it's really continuing to highlight the lack of that same type of information that we have on the regulated side. So we're all clamoring for the same thing.

But I think we're still moving forward with some pretty strong pilots that we think are very, very important. As you can imagine, we -- for shred, we just had to worry -- every facility did the exact same thing. We had just a couple of services. For this one, now with us having red bag waste and sharps, pharma, consulting services and, in some of those customers, also a shred component. This is much more complex in terms of its build and in terms of its testing. And each one of those aspects of that portion of the business all have different data requirements.

So we feel comfortable as we move through this year, we will launch a couple of pilots to get us through in order to learn from, to adapt and then continue with the rollout. And hopefully, these pilots will be comprehensive enough that we will have viewed every possible aspect of the business so that we can work very diligently to clean things up before we go with the -- I want to say, a broader launch. Janet, any other color?

Yes, I'd just say, so the plan is over the summer, we're going to actually load the functionality capability for RWCS into the platform. Unlike before, when we were taking everything out of development and moving into production, we have a full production instance of SAP and all the other suite of systems.

So now it's about loading the code, which is a significant step, and we plan to do that this year and then deploy pilots. We put the capability into mark -- some small markets to test it. So that's the plan. So a couple of really big steps this year to test what we load. And then based on those pilots, if we need to tweak more, we go right into deployment next year.

Okay. So just to be clear, there's a change in timing of deployment then? I -- or maybe I had a misperception that domestic was being deployed in...

Yes. So we always intended -- yes, we always intend to do pilots this year and then decide. That's what I said last quarter. As we've looked at the timing of loading the code and the pilots, the update is we can -- we more definitively can say we think it's going to go into 2023.

Okay. And would you again be doing both domestic and international at the same time?

I'm sorry, go ahead. Michael, go ahead and finish.

Would you expect to do both domestic and international then at the same time at that point?

So international has launched on the data side already on trying to get the team together, working on the data aspects of cleansing. So I don't know if we would launch at the same time, but we have started the motion on international, and we'll sequence that appropriately. And that will be on a different and more modest deployment, but probably by country or by business. So it won't be as the risk profile that we see with moving RWCS as most of the business onto a platform.

(Operator Instructions) The next question comes from the line of Sean Dodge with RBC Capital Markets.

Yes. Cindy, you mentioned the pricing levers you have to help mitigate the inflation pressure. Can you give us -- maybe just a little bit more detail on how much of those you have in place now, maybe what proportion of contracts you've been able to push those across, thus far? Should that proportion grow? And then -- and maybe how much of a lag those tend to work on? I guess, you're reaffirming guidance for the year. It implies a pretty steep back-half ramp. So just a little help understanding maybe the visibility of the confidence you have on that.

Sean, I appreciate the question because one of the things that I think -- thank goodness we've done from a quality of revenue perspective, is clean up data, clean up -- we've worked very hard with contractual language, just to even standardize those across both business units, and it's certainly positioned us very well for the levers that we have. So just as a reminder, Lever 1, contract gets -- and has an anniversary or is up for renewal. Obviously, we are sitting with customers and renegotiating at that time for increases based off of current inflationary headwinds.

So that's one. Second one is -- so today, if someone were to call our shred business this afternoon, we've had several iterations of new rate cards. We used to be a company where you put out 1 rate card for the year. We've now -- the commercial modeling and the commercial strength is now where we are far more dynamic and reactive to both market conditions, economic conditions and competitive conditions. So we're changing those point-of-sale rate cards for transactional business immediately. And I think that, that has helped.

And then the last thing is surcharges and fees. So a lot of companies have them. We finally have language in a good bit of the contracts to be able to push them through. We've got a new service cost recovery fee. We have recycling recovery surcharges, and we have those -- that capability. And I can tell you, we've already adjusted those. We've already taken our recycling recovery surcharge.

We had that in place, I think, for the last 1.5 years, if not 2 years. We've actually readjusted that one a few times already this year. And for the service recovery recycling fee, something similar. You make your estimates last November for what you think you want them to be coming into January 1st, and then you see that January isn't matching. Inflation continues, there are still issues. So we've made adjustments.

And I would say that towards the latter half of Q1, certainly into Q2, a good bit of these are in full force with the contracts that are available to take them. So I think that's what brings us or gave us confidence as we looked internally to reaffirm guidance. And we believe that, that flexibility in turbulent times as we can continue to adjust affords us that opportunity.

Okay. And then the driver shortfall earlier in Q1, you mentioned, and the significant improvement you've seen subsequent -- starting in March. Can you put some numbers around that? How much of a drag did that create on costs early in the quarter? And how much has that now reversed out as you exited the quarter? I guess, you said labor was an $11 million headwind in Q1. How much should that abate as we kind of roll forward into Q2?

Sean, I'll start just with some directional. And then if there's anything else that Janet wants to add, she can. Our average was 21% down in drivers due to -- and a good bit of it was, we came in down this year because of the driver shortage. So we've been running less than optimally because of that. And then this is -- we were hit with Omicron. This was the most impactful COVID disruption that we've had since the beginning of the pandemic.

When we had 21% on average across all of our facilities, short of just drivers. That isn't a company-wide workforce, just drivers. That meant a 79% average of people available to work and that wasn't the same across every building. We have some facilities with as few as 8 and 10 drivers that -- where we had 2 drivers available to work on any given day. So when you see that, we jumped in to protect the customer mode.

And in order to do that, we infused travel cost, expense, moving management people, moving support staff, whether it was flying people to difficult -- more challenged areas, whether it was driving people, putting people up in hotels, doing the things we need to do because we realize with as many national and big customers, and then, quite frankly, even just local customers, everybody depends on us to make the service that they expect.

And I know our teams worked tirelessly. There was a tremendous amount of overtime. There's a lot of working on Saturdays, a tremendous amount of working on Sundays. And when you put that type of effort into it, obviously, it shows up. But I can tell you, any time you go from 21% as an average, and it is quieted down. And now it certainly isn't optimal. But when you can cut it to 12%, there will be easing of the travel expense and of all the other -- there'll be easing of over time. There's going to be some easing of some of those other pressures.

Janet, any other specific color?

Yes. So as you look at the -- you asked also the trajectory here. So we are seeing easing a momentum, as we mentioned in pricing but also in the cost easing. But we still expect the first half of this year to be lower than the first half of last cost because we start lapping 2 key things. We have the ERP costs that is now in our normal operating expenses. And we had very little inflation in the second quarter last year.

We actually started to see that increase in the third quarter and then the fourth quarter into this quarter. So you're going to have a natural overlap of that. And then -- so we'll probably see some inflationary pressures just like every other company in the second quarter. So that will be about the pricing actions being strong and us mitigating the costs that we saw due to the acute labor challenges we had in the first quarter. So those are the 2 key dynamics.

Yes. And the only other color I can give you, Sean, is this. In March, when we started to get some folks through the door, and our HR team was really pulling through some candidates for us. An awful lot of the new folks that we bring in, spend the first bit of their training sitting in a seat with another driver still doing just one route. So when you talk about the tremendous amount of onboarding costs, training costs, testing costs, a lot of the other things that we saw with the efforts that we -- that the team put through. As we get back to a normal rhythm of hiring, I think a good bit of those types of things don't have the same trajectory.

(Operator Instructions) The next question comes from the line of David Manthey with Baird.

Yes. Did the pilots you're running this year, do they make up a material percentage of overall revenues of RWCS?

No, they don't. It's interesting. We were able to find discrete areas that had small revenue impact but covered the capabilities that we needed to test, which is ideal for a pilot situation. So the risk profile is not high on the revenue, but they do accomplish what we're attempting to accomplish versus testing the capability.

They're small but complex. So they do all the waste streams. They have all the complexity with the data requirements, some even crossover and combine and have a shred component to it. So for us, they're really good microcosms of what we're going to see.

Okay. And for my follow-up, I've got a 2-part question, so I hope that will allow me the time here. The first part of it is -- Cindy, you mentioned easing in terms of the driver situation. And my sense is -- what you're talking about is turning overtime hours into normal full-time employee hours. Probably it's more expensive than your base, but it's less expensive than overtime. Can you put a metric around that? When you say that, that situation is easing, what's the net uplift you're getting on the cost side from an improvement in that driver metric?

I think, David, at this point in time, one of the things that I can say is this, it's not -- it has eased. Any time you go from being down -- having 79% of the workforce show up to be able to drive to 88%, you get some improvement. However, we are still going -- we still do have more overtime than we should. We still do have hiring that we have to do.

So I think -- I don't think that we actually have it down pat yet as far as exactly what is that going to be. I just know that we've seen our ability to see some reductions in overtime. We see our ability for travel and expense. I think it was a tremendous headwind for us that really wasn't expected for the first portion of Q1 for us to deal with. So I think -- I don't think -- we're certainly not out of it yet. But Janet, any other specifics?

Yes. So when you look at the drivers of that wage adjustments we expected. We knew we were investing in wages, which everyone do as we went into the year. The overtime was higher due to the impact of the Omicron going into the shortages and the employee onboarding costs accelerate, which is actually good news for us.

I would say, if I had to guess most of it, I would say, about half is in the wages side, which will continue, but we had planned for to cover, and the other half was in the overtime and onboarding costs year-over-year. So that would be my best estimate on that, so -- of that $11 million that you saw in the wage inflation that we saw year-over-year.

Okay. That's helpful. So I guess the ultimate question here is you reiterated the guidance. And I'm trying to understand where that confidence comes from. We're sitting here at $0.32 EPS. You need to get well over $0.50 on average for the remaining 3 quarters to get to the low end of the range. And we just talked about one of the items, I guess, this $25 million will help. That's $0.06 or $0.07 a quarter. I'm just trying to bridge the gap to get from where we are right now to where we're going and what's the mechanism or the key mechanisms that drive that type of improvement from here.

Yes. So there's 3 aspects of this. There is the pricing lever. We quantified the one, which is the fastest you can put in place, other than for the new rate cards, which is the surcharges. And that was not even including the fuel surcharge, which does cover our costs and we've had for a while. The other 2 levers are powerful as well. So when you look at all 3 pricing levers, they give us the momentum to have flow-through to cover costs. Two, we're seeing subsiding of some of the acute situations that Cindy said in the first quarter, and we had planned for the other inflationary elements.

Third, we also have the year-over-year comparative in the first half that we ease in the second half, and then we see productivity kicking in, which is what we were missing in the first quarter because any productivity we're going to gain was chewed up by the travel costs and the shortages and everyone just doing their best to service the customers. So those are the levers that are normalizing, and we can gain traction on, and we are planning to gain traction for anything that we saw in January and February as we leave March with momentum.

The next question comes from the line of Scott Schneeberger with Oppenheimer.

I guess I'd like to start first on the destruction side of the business. Yes, I think, Janet, you said service revenues were up, service stops up slightly. Could you just speak to the demand environment with reference from work from home and how you see that trending? And then obviously, it sounds like pricing is up a little bit more. If you could just speak to some of the initiatives there.

So just for all the listeners, our Secure Information Destruction revenue split into 2 parts. It is the recycling revenue we get from recycling the paper, where we have contracts that are SOP or sorted office paper based, and that was up significantly. Volumes were down, pricing was up.

On the service stop side, where we get paid by the stop, in North America, our service levers were up 2.8%, and they were up higher internationally. And in North America, I did say that the service stops were up slightly higher. We are seeing continued recovery in that space, and we're pleased by what we're seeing there. So really nothing to call out other than shred continues to deliver what we expected to deliver and will gain momentum through the year.

Okay. And then just -- and you've mentioned a moment ago that your fuel surcharges have been in place and it sounds like full coverage. Could you speak again on -- just elaborate a little bit on how they're structured on the full coverage? Is there much lag? And then kind of a bigger question to that is what is energy? And what types of fuel as a percent of total company costs, and if you can break that out at all.

Yes. So fuel used to be a little under 5%, and now it is at 5% of our overall cost of revenue. And the fuel surcharge is constructed -- or constructed. As Cindy mentioned, in parts of our regulated waste services business and pretty much all of the secure information destruction business and the way they are indexed, they pretty quickly cover the cost, maybe a 1-month lag at most, depending on how the index is going.

But those have been in place for a while. So they've always been part of the margin kind of flow-through components, if you look at our basis points. So you might see, as the cost increases in the base, a slight change in the margin, but it's not like other companies that are just putting these in place now. They've been part of our dynamic for a while. Does that help answer your question?

Yes, and I appreciate that color. I'll turn it over.

(Operator Instructions) The next question comes from the line of Alexander Leach with Berenberg Capital Markets.

Just to clarify, on the last question, the surcharge surrounding fuel cost. It sounded as though last quarter that you could only utilize surcharges with some customers. But by the sounds of it, it's now -- or not now, but it's almost all customers that experienced a surcharge on fuels. Is that right?

No. So what's interesting is we do have it on a portion of our Regulated Waste, and we have it pretty much across our Secure Information Destruction. But those 2, combined, cover our fuel costs. So we feel that, that we're appropriately covered, whether you have full coverage by a customer or not. And that has been an existing dynamic for a while. I hope that clarified it.

Yes, that's useful. And I was just wondering what proportion of contracts are you amending at renewal versus anniversary? Is there not a concern that it's going to take longer than half a year to build in pricing flexibility into contracts, given that they range from 3 to 5 years in length?

No. I think -- that's a great question. But conceptually, every contract that we have -- an overwhelming majority of the contracts are roughly 3 years in nature, some are longer, but not most. So -- and every year, they do have an anniversary. And it's at those anniversary dates that we have an opportunity to take a look at economic conditions and then be able to pass some charges through, whether it's CPI or whatever. So there's a steady flow every year as is the normal rhythm, even last year or the year before. So as we've gotten better with our contractual language, It's been easier for us to be able to have those anniversary CPI infusions.

And then for the renewals to go through, whether it's negotiation or whatever to talk about new terms and conditions for the contract moving forward for the next 3 years. So I think it's been a normal rhythm. And it is pretty steady throughout the year as we are signing up many, many customers today for a brand-new day, and we'll do the same thing tomorrow and every day as the calendar flows.

And if I could just slip 1 more question in, just on -- staying on the topic of pricing. Historically, there's been a proportion of customers that have been a little bit more price sensitive than others. Is there any concern that if you put through a number of surcharges through to customers, that leveraging any further pricing will be difficult in this market?

Yes. I think it's a great question. And in terms of who Stericycle is today, we're very aware of several things. We're aware of the engagements with our customers as well as the competitive conditions of the marketplace. And like everybody that's in our market and certainly adjacent markets or even completely different markets, everybody is experiencing these same types of pressures.

So to a customer base, it's engagement with them. It's making everybody aware, it's having conversation. It's doing the things that you need to do, as all companies are right now, in order to, if you will, push through what they're seeing in terms of headwind pricing. So that's -- we don't -- we are, I think, going about it in the right way in terms of engaging with our customers and then also understanding what the market will bear.

Yes. I also would say that most customers across all segments, including hospitals and others, are seeing price increases. So they understand the nature of the underlying costs that are happening across the board, and we have a very good acceptance rate. And a lot of what we've said is the $25 million that Cindy mentioned script is already in market.

I would now like to pass the conference back over to Cindy for closing remarks.

Thank you, Jaquetta. So to everyone listening to this call, we greatly appreciate your interest in Stericycle and your shared excitement in our future. So thank you very much.

That concludes the Stericycle Q1 2022 Earnings Call. Thank you for your participation. You may now disconnect your lines.