Stericycle Inc (SRCL) 2012 Q3 法說會逐字稿

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  • Operator

  • Good afternoon, my name is Mike, and I will be your Conference Operator today. At this time, I would like to welcome everyone to the Stericycle's third-quarter 2012 earnings conference call. All lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question-and-answer session. (Operator Instructions)

  • Ms. Laura Murphy, VP of Finance, you may begin your conference call.

  • Laura Murphy - VP of Finance

  • Welcome to Stericycle's quarterly conference call. Joining me on today's call will be Frank ten Brink, CFO, Rich Kogler, COO, Charlie Alutto, CEO -Elect, and Mark Miller, Chairman and CEO.

  • I will now read the Safe Harbor Statement. Statements by Stericycle in this conference call that are not strictly historical are forward-looking. Forward-looking statements involve known and unknown risks and should be viewed with caution. Factors described in the Company's form 10-K, 10-Qs, as well it's other filings with the SEC could affect the Company's actual results and could cause the Company's actual results to differ materially from expected results. The Company makes no commitment to disclose any revisions to forward-looking statements or any facts, events or circumstances after this date that may bear upon forward-looking statements. I will now turn it over to Frank.

  • Frank ten Brink - CFO

  • Thanks, Laura. The results for the third quarter are as follows. Revenues were $480.5 million, up 14.2% from $420.9 million in Q3 '11. And internal growth, excluding returns and recall revenues, was up 8.5%. Domestic revenues were $348.2 million, of which $319.5 million was domestic regulated waste and compliant services and $28.7 million was returns and recalls. Domestic internal growth, excluding returns on recalls revenues, was up over 10% consisting of SQ up 11% and LQ up 9%. International revenues were $132.3 million, an internal growth adjusted for unfavorable exchange impact of $8 million was up 4%.

  • Acquisitions contributed $31.5 million to the growth in the quarter of which $0.6 million related to the recalls and returns business. Gross profit was $215.6 million, or 44.9% of revenues. And SG&A expense was $90.2 million, or 18.8% of revenues. Net interest expense was $12.9 million, and the net income attributable to Stericycle was $65.5 million, or $0.75 per share or on a reported basis and $0.84 adjusted for acquisitions and other nonrecurring expenses.

  • Now the balance sheet. Our covenant debt to EBITDA ratio was 2.22 at the end of the quarter. The unused portion of the revolver debt at the end of the quarter was approximately $610 million. On October 22, we signed two private placements for a total of $250 million. This includes $125 million 7-year note at a rate of 2.68% and $125 million 10-year note at a rate of 3.26%. The proceeds will be used to reduce existing borrowings.

  • In the quarter, we repurchased 43,500 shares of common stock in the open market in an amount of $3.9 million, and we have authorization to purchase an additional 4.2 million shares. Our capital spending was $17.8 million. Our DSO was 60 days. And Q3 year-to-date cash provided from operations was $277 million. And I will now turn it over to Rich.

  • Rich Kogler - COO

  • Thanks, Frank. Worldwide we continue to use our strong free cash flow to drive our growth through acquisitions. In the quarter, we closed 12 transactions, 3 domestic and 9 international. Our worldwide acquisition pool room remains robust with over $100 million in annualized revenues in multiple geographies and lines of business. At the end of the quarter, we had approximately 537,000 accounts of which over 521,000 were small and the remainder were large. The strong internal growth rates we experienced in this quarter resulted from more and more customers adopting our expanding portfolio of offerings. For our SQ customers these include SteriSafe and other compliant services. And for our LQ customers, the growth drivers are Sharps Management, Pharma Waste and Integrated Waste Solutions.

  • We remain very excited about our future growth because today 80% of our LQ and 70% of our SQ customers only use one of our current service offerings. And as customers adopt our multiple services, this can more than double or triple their revenues. We want to take this opportunity to thank you each member of our worldwide team for their strong performance and continued commitment to our customers and our shareholders. And I'll now turn it over to Charlie.

  • Charlie Alutto - CEO-Elect

  • Thanks, Rich. I would now like to provide insight on our current outlook for 2012 and 2013. Please keep in mind that these are forward-looking statements. Revenues from acquisitions completed in the quarter were approximately $3.8 million and annualized are approximately $33.7 million. Keep in mind our 2012 guidance does not include future acquisitions, divestitures, acquisition related and other nonrecurring expenses. For 2012, we believe analysts' EPS estimates will be in the range of $3.27 to $3.29 which we are comfortable with. We believe analysts' revenue estimates for 2012 will be in the range of $1.87 billion to $1.9 billion depending on assumptions for growth and foreign exchange rates. We believe analysts will have estimates for free cash flow between $319 million to $327 million with CapEx anticipated between $65 million to $68 million.

  • Now I'd like to provide preliminary outlook for 2013. Keep in mind our 2013 guidance does not include the future acquisitions, divestitures, integration, acquisition related and other nonrecurring expenses. We believe that analysts' EPS estimates will be in the range of $3.62 to $3.67 including the impact of the private placement and a share count of 87.5 million which we are comfortable with. We believe analysts' revenue estimates for 2013 will be in the range of $2.06 billion to $2.09 billion depending on assumptions for growth in foreign exchange rates. We anticipate 2013 internal growth rates to be SQ 8% to 10%, LQ 5% to 8%, international 5% to 8% and recall and returns revenues between $105 million and $120 million. We believe analysts will have estimates for free cash flow between $350 million to $355 million. CapEx is anticipated to be between $65 million to $70 million.

  • In closing, we are very pleased with our Q3 results and excited about the multiple growth opportunities for 2012 and beyond. Thank you for your time. We'll now open it up to Q&A. Mike, you can open up the Q&A line.

  • Operator

  • (Operator Instructions) Ryan Daniels from William Blair.

  • Ryan Daniels - Analyst

  • In regards to the accelerating organic growth you're seeing, I know you pointed out it's stemming from a lot of the cross-selling opportunities into the existing client base. But is there anything novel you're doing on the sales front or bundling those? I mean we've always had those opportunities, but growth seems to keep ticking up throughout the year, so I'm curious if it's macro trends or anything internally you're doing different?

  • Charlie Alutto - CEO-Elect

  • No, Ryan. It's the same concept on our sales strategy for both SQ and LQ. Obviously we've got a good value proposition for our SQ and LQ customers and the accelerated growth you see is the same formula we follow for many, many years. That strategy has not changed except we're getting a higher acceptance rates on those offerings.

  • Ryan Daniels - Analyst

  • Okay, that's helpful. And then Frank, maybe one for you in regards to the debt placement, we clearly didn't have that in the model. I'm curious what the tradeoff in that debt is versus the debt you paid down and what that does on a forward EPS basis, if you can give us a feel for that.

  • Frank ten Brink - CFO

  • Yes. On a forward EPS, I would say for '13, the comparison between either borrowing under the revolver, which we otherwise would have done, or now with the price of placement it's the equivalent of about $0.025 dilutive. So higher interest expense by about $3.5 million pre-tax.

  • Ryan Daniels - Analyst

  • Okay, perfect. And then I guess one last one, I'll hop off. In regards to the patient communications business, we tend to ask this every quarter, but can you give a little bit more color there on how that's progressing? I know this was going to be a year of making sure you could integrate it well and drive organic growth. Are we ready to see that accelerate from an M&A or organic growth standpoint if we think about your 2013 expectations? Thanks.

  • Charlie Alutto - CEO-Elect

  • Sure, Ryan, I think if you look back what we've always said about 2012 for patient communication it's a year that we'll spend looking at integrating those acquisitions that we've already completed to date. Adding service capabilities to the platform of services, and then piloting certain sales activities with respect to our existing sales team and leveraging that relationship for our customers. Obviously we're 10 months through the year, we're on track. We look at this as the assumptions we made going into this business, we validated those assumptions throughout the year. We remain very excited about the opportunity, and I think if you look at how do you take that for next year, I think you'll look at M&A continuing in that space at this point.

  • Operator

  • Scott Levine from JPMorgan.

  • Scott Levine - Analyst

  • A question I guess on the general spending environment on the LQ side in particular, but SQ, as well. Are you seeing any impact in terms of spending levels or appetite for your services? It sounds like you saw some acceleration on the add-on side. Your guidance seems to imply your typical growth rates. I'm just wondering whether there's any general change in the business environment or customer receptivity to services?

  • Frank ten Brink - CFO

  • The overall guidance we're giving, I mean it's really-- it may prove to be conservative, but I think overall that the trends are normal. We don't see any major changes. Good growth in the quarter, nice acceleration during this year, quarter to quarter a little bit. So we're on track, we feel.

  • Scott Levine - Analyst

  • Got it. And maybe a little bit more color then on which add-on services or multi service offerings maybe seeing a little bit more penetration with, and additional detail perhaps with regard to the patient notification rollout. I'm guessing you won't provide quantified guidance for what that might mean for '13, but maybe a little bit more color regarding individual service offerings and uptick there.

  • Rich Kogler - COO

  • This is Rich. I think RxWaste, pharma waste as we call it, has been a very, very strong performer this year. We're already well ahead of the sales closes and the installations and, therefore, the revenue inbound compared to where we were in 2011.

  • Charlie Alutto - CEO-Elect

  • And I think on patient communication, Scott, you'll see that 2013 will be more M&A adding service capabilities to that platform, and then we'll see more internal growth efforts in the 2014 timeframe when we talk about patient communications.

  • Scott Levine - Analyst

  • Understood, thanks.

  • Operator

  • Al Kaschalk from Wedbush Securities.

  • Al Kaschalk - Analyst

  • In terms of the patient communication, just a clarification. So if it's service oriented, does that imply it's-- there's not necessarily a lot of technology that you're looking at but more it's a customer base?

  • Frank ten Brink - CFO

  • No, it's both. I mean, obviously there's technology in both in the relationship and the communication tools that we use, the call center technology that's in place. That is being expanded over the call centers we have, the integration of those call centers is going to be obviously important and we're learning a lot there and doing things on that front. So it's both the technology component that's improving over time, that creates efficiencies, that creates integration and also more capabilities to service our customers.

  • Al Kaschalk - Analyst

  • I think in the quarter, you said that acquisitions less than 12 months came through at like $31 million.

  • Frank ten Brink - CFO

  • $31.5 million, correct.

  • Al Kaschalk - Analyst

  • If we took some of the prior disclosures, that one seemed to be a little bit lighter than maybe if you divided --

  • Frank ten Brink - CFO

  • Let me explain that, Al.

  • Al Kaschalk - Analyst

  • Thank you.

  • Frank ten Brink - CFO

  • So the way that $31.5 million is the contribution to growth. So in the quarter itself, there were $42.6 million in revenues from those acquisitions, but in the year 2011 in the same quarter, there was $11 million in it. So you have revenues in both years and a delta between those two the contribution to growth, it's $31.5 million.

  • Al Kaschalk - Analyst

  • Right, okay. All right. I think I had another question but -- the final one I had was on -- looks like you sold some business. I was wondering if you could talk through that? Maybe not just the dollars and cents but more the structure, the reason for maybe exiting.

  • Charlie Alutto - CEO-Elect

  • Sure, Al. It's related to the divestiture of Ecowaste in the UK. We divested a treatment location and approximately $2.8 million in contracts. This was a CC ruling, but it allows us to bid on these contracts in the future, and there are no restrictions to future deals in the UK as part of this divestiture.

  • Al Kaschalk - Analyst

  • And thanks, Charlie. What was the, I won't say the rationale, but why are you exiting, maybe I missed something in the past?

  • Charlie Alutto - CEO-Elect

  • Yes, this was the ruling from the Competition Commission of the UK.

  • Al Kaschalk - Analyst

  • Right, right. Okay, sorry, thank you, Charlie.

  • Charlie Alutto - CEO-Elect

  • You got it, no problem.

  • Al Kaschalk - Analyst

  • I'll hop back in queue.

  • Operator

  • Scott Schneeberger from Oppenheimer.

  • Scott Schneeberger - Analyst

  • Good afternoon. Let's -- if we could, can we start out going through the acquisitions in the quarter, the three in the US and the nine international? Could you guys please give us a feel for what categories those were done in?

  • Frank ten Brink - CFO

  • Those were all in regulated waste. There was one in Romania, one in Portugal, two in the UK, one in Brazil, two in Mexico, two in Chile on the international front.

  • Scott Schneeberger - Analyst

  • On the U.S. front in med waste, was it SQ, LQ, could you give us a feel for mix for both domestic and international please, Frank?

  • Frank ten Brink - CFO

  • We don't break it between domestic and international. But for all acquisitions in the quarter, 80% was SQ roughly and 20% was LQ from a revenue point of view.

  • Scott Schneeberger - Analyst

  • Okay. And all med waste, curious, and Charlie covered it in a prior question, but just interesting nothing was done in patient communication in the quarter. Are you still on the integration phase? Charlie just mentioned '13 would be the inquisitive phase, '14 would be organic growth. Do I have that correct, and are we still a few quarters from aggressive acquisitions in PC?

  • Frank ten Brink - CFO

  • Yes, PC obviously is one where we said we would build the platform, but we are continuously looking for acquisitions. And it's one that we've done some this year and we will continue to look for those.

  • Scott Schneeberger - Analyst

  • Okay, thanks. Two more if I could sneak it in. First one, on recall, could you give us a feel for how that's trending, anything sizable that may trickle into the next quarter? The guidance for the coming year looks about as one would expect, but just any developments there that we should be aware of, please.

  • Frank ten Brink - CFO

  • No, the trends as you saw very strong first quarter at about almost $36 million, second quarter, $29 million and now about $29 million. Trend is, again, not much in this business, visibility longer term. There's always a little bit of slop over in the next quarter, but in general, it's very stable there, very similar to prior quarters. Guidance again for this year, for 2012, between $112 million and $120 million. And then the guidance for next year $105 million to $120 million.

  • Scott Schneeberger - Analyst

  • Thanks. And then lastly, you've had success with a few of your recent projects such as pharma waste in LQs and patient communication as far as emerging, anything new on the horizon that's worth discussing, that's far enough along to bring up on this call? Thanks.

  • Frank ten Brink - CFO

  • No again, if there are any we would tell you. But I think overall, each of them, pharma waste, the hazardous, the Sharps Management, the compliance side, the SQ international, they're all tracking and contributing to the growth that you've seen this quarter.

  • Scott Schneeberger - Analyst

  • Great. Thanks for taking my questions.

  • Operator

  • Shlomo Rosenbaum from Stifel Nicolaus.

  • Schlomo Rosenbaum - Analyst

  • Just a couple questions. Can you-- was the international growth 4%, did I catch that correctly?

  • Frank ten Brink - CFO

  • That is correct.

  • Schlomo Rosenbaum - Analyst

  • And it's a little bit lower than what you guys normally expect, is there anything in particular going on there or was the divestiture impacting that?

  • Rich Kogler - COO

  • That was part of it, but also in this quarter we had a couple of hospital contract escalators that were lower than expected, and that also impacted it a little bit.

  • Schlomo Rosenbaum - Analyst

  • What does that mean exactly, that the escalators were lower than expected? What was going on there?

  • Rich Kogler - COO

  • Well, I'll give you an example. In one geography, we have an escalator tied to something like a CPI or -- that's not the term they use, but it's tied to that. So hard to predict those things until you get right down to the time when the contract turns.

  • Schlomo Rosenbaum - Analyst

  • Okay. Is there -- is that going to impact international growth going forward? I mean, should we think of maybe the range is a little bit looser than we had expected or up until now?

  • Rich Kogler - COO

  • No I mean, we're providing guidance. I think Charlie mentioned 5% to 8%, which is in our normal range going forward.

  • Schlomo Rosenbaum - Analyst

  • Okay. And is the DSO tick up sequentially span related after you got the money, it's building back up again?

  • Frank ten Brink - CFO

  • No, it wasn't. September was a tricky month, it ended on a weekend. It only had 19 days in it that were working days that you get money out of the banking system. So it was just a tougher month to end the quarter with and that added about two days to the DSO.

  • Schlomo Rosenbaum - Analyst

  • And so it wasn't particular to international?

  • Frank ten Brink - CFO

  • No, I mean it was general. There were some domestic because of the cut up and some on the international, they equally contributed to it.

  • Schlomo Rosenbaum - Analyst

  • Okay. And then what's going on with the tax rate exactly? It's a couple quarters in a row that it's late lower than we were expecting. What kind of tax rate are we expecting for the rest of this year, and what about for next year?

  • Frank ten Brink - CFO

  • Yes, the tax rate year to date is about 35.6%, a little bit lower than the 36% that we said we would be at guidance for next year. We would still say it's approximately 36%. And so it's fairly close together. A little bit of tweaking here and there, a little bit of benefits this year with some NOLs. But I think overall the guidance for next year is 36%. We've continued to optimize our Corporate structure to manage the tax rate.

  • Schlomo Rosenbaum - Analyst

  • And can you bridge us for the parts that we might need in the organic growth calculation, like when I just take what you put out I get the upper 7s and you talked about an 8.5%. Were there certain things and recalls that happened last year that I should be paying attention to?

  • Frank ten Brink - CFO

  • Sure. So the way the math works there is if you take our total revenue growth of $59.6 million, and what you've done is you obviously exclude the $31.5 million from it, and that is the delta, again, between $42.6 million this year in the quarter in acquisition minus last year in the same quarter, $11 million --

  • Schlomo Rosenbaum - Analyst

  • Right.

  • Frank ten Brink - CFO

  • You then add back the $8 million on foreign exchange. The returns management internal growth was $3 million positive. So you deduct that because we do this calculation excluding the recalls. So that gets you to $32.9 million in the growth year over year. And then you divide that by a number that you first look at your total revenues for '11. You again deduct that $11 million on acquisitions from it, and then the internal RMS number which is $23.1 million. And that gets you to -- $386.8 million. So $32.9 million divided by the $386.8 million gets you to the 8.5%.

  • Schlomo Rosenbaum - Analyst

  • Okay. Thank you very much.

  • Operator

  • David Manthey from R.W. Baird.

  • David Manthey - Analyst

  • I was just wondering if you could give us, Frank, the after tax amount of the charges for the acquisition expenses, restructuring plant closure and sale of business just so we can reconcile? I know you gave us the EPS impact, but sometimes there's differences in taxability and so forth.

  • Frank ten Brink - CFO

  • Let me look it up. The after tax number, I'll get back to you on that. That was for just the Ecowaste or which one of total?

  • David Manthey - Analyst

  • Yes, I'm looking for the -- you gave us the pretax amount of these charges. And then you give us the EPS impact of the charges, do they all come across at the same tax rate?

  • Frank ten Brink - CFO

  • No, the tax rate was slightly lower. The after tax amount was about $7.5 million.

  • David Manthey - Analyst

  • In aggregate?

  • Frank ten Brink - CFO

  • In aggregate.

  • David Manthey - Analyst

  • Okay. Maybe we can follow up with the individual categories afterwards.

  • Frank ten Brink - CFO

  • No problem.

  • David Manthey - Analyst

  • Okay. Thank you.

  • Operator

  • Erin Wilson from Bank of America.

  • Erin Wilson - Analyst

  • Hi, sorry about that earlier. How much was customer mix a factor in the sequential gross margin trend?

  • Frank ten Brink - CFO

  • If you look at the gross margin, the large contracts again, the growth there was about a nine bip lowering of the gross margin. In the quarter, foreign exchange and acquisitions were about five bips lowering the margin. And then the rest of the business, the overall mix and everything else, made it 33 basis points better in the quarter, so that's quarter over quarter.

  • Erin Wilson - Analyst

  • Okay. And then I was just curious what your thoughts were on the medical device reprocessing market? I assume many of the relevant devices and materials end up in your treatment facilities that could ultimately be refurbished or reprocessed. Do you have an existing effort there, or maybe have any interest in establishing I guess a more formalized relationship with the big players like J&J or Stryker?

  • Charlie Alutto - CEO-Elect

  • Yes, Erin, we've looked at this. We've never thought it was a good fit to be in the medical device or processing business, but you're right, a lot of those devices that can be reprocessed do wind up in the medical waste containers. Hospitals don't do a very good job of segregating that material out. We are piloting right now with some of the major players in that space on trying to recapture that material from the waste stream and get it to them, it helps health care. There's a shortage of medical devices, from our understanding, that can be reprocessed. So early phases of piloting right now, we think it will be good for our customers, good for the environment to get that material into the hands of the reprocessors. So nothing material, but certainly we are piloting those efforts right now.

  • Erin Wilson - Analyst

  • Could you quantify maybe the raw market opportunity associated with that?

  • Charlie Alutto - CEO-Elect

  • Too early to tell.

  • Erin Wilson - Analyst

  • Okay. All right, thank you.

  • Operator

  • Stewart Scharf - S&P Capital.

  • Stewart Scharf - Analyst

  • Regarding the regions in Europe and the impact especially like in Spain and the UK, could you break that down a little bit?

  • Frank ten Brink - CFO

  • We don't break by country. Overall, in the segment reporting itself, Europe in total was about $72.7 million in revenues, and the other international locations were at $59.6 million in revenues.

  • Stewart Scharf - Analyst

  • Okay. And regarding the call centers, could you elaborates a little more that as far as the number of people and how you're allocating patient communications and so forth?

  • Frank ten Brink - CFO

  • So the call centers that we have obviously at this point have been acquired which obviously where there's lots of resource that we're now trying to optimize not only their efficiency but also the tools that they use, the infrastructure and technology that they use to do their business. And so all those efforts allow us to improve that business and to look for integration there and then to also add additional services to that over time.

  • Stewart Scharf - Analyst

  • Okay. And then also regarding the multiple services and you've said for a while that the SQ is basically at 80%, or the single serve and for the LQ around 70%. And do you have a timeframe or a goal for expanding that the multiple services and improving that percentage?

  • Frank ten Brink - CFO

  • The percentage heavily depends on obviously how many customers we acquire. And because we keep acquiring customers on a worldwide basis, the opportunity remains really open to us and the percentage is very close every quarter to quarter. The number isn't changing, which on the one side you would maybe say, well, what is it going do, where are you going to take it. Again, because of our continued acquisition, that number and that opportunity that we have remains very large for us.

  • Stewart Scharf - Analyst

  • Okay and just one more quick one. Regarding the elections and I know that's not a major driver for what you're looking at, you're looking more at the baby boom and long term. But assuming there was Obama Care and it was a shift from the emergency rooms to smaller clinics, is there any way to quantify that?

  • Charlie Alutto - CEO-Elect

  • We haven't really quantified. We think the Affordable Care Act or Obama Care, obviously we anticipate more people will be insured. To your point that probably does move volumes from the emergency room to SQ, which we think is good for us. It gives us the opportunity to sell more services, that should be favorable. If we look at Massachusetts and a lot of people point to Massachusetts because they do have a similar type health care system, the studies that we've done internally, we have seen volumes increasing especially in the SQ world in that state. So we look at that as a favorable outcome. So we'll say it's too early to tell, but that's one thing that we can point to as something that's been favorable for us.

  • Stewart Scharf - Analyst

  • Okay, thank you very much.

  • Operator

  • Barbara Noverini from Morningstar.

  • Barbara Noverini - Analyst

  • Could you give us maybe some color and update on the competitive dynamics of the pharma waste space? Have you been seeing competition heat up, maybe some new entrants into the markets given the relatively attractive opportunity going forward?

  • Charlie Alutto - CEO-Elect

  • Yes. I think if you look at the competitive landscape for pharma waste, when we look at pharma waste, we're specifically looking at LQ, the hospital market. You have a lot of regional companies, regional hazardous waste companies that are in that space. And then on a national or semi-national platform, folks like Waste Management and Clean Harbors. I think the advantage that we have is the relationships that we have within health care. So I think quickly we've taken a leadership position for that type of service offering. And we look at the opportunity we have when a hospital does outsource that program, we do close a large percentage of those accounts. And I think that's because of the leadership position we have within health care.

  • Barbara Noverini - Analyst

  • Got it, thanks. And how would you say the rate of growth of pharma waste compares with the other services available to LQ customers?

  • Frank ten Brink - CFO

  • It's at a higher growth rate. But it's also -- we're in an earlier inning there.

  • Barbara Noverini - Analyst

  • Got it. Okay, thanks very much.

  • Operator

  • Richard Close; Avondale Partners.

  • Richard Close - Analyst

  • Great, thank you., congratulations. Just a follow up on that, did you say what your penetration rate was on RxWaste with your customers? Have you given that number?

  • Frank ten Brink - CFO

  • No, we did not.

  • Charlie Alutto - CEO-Elect

  • Still in the early stages of that service offering.

  • Richard Close - Analyst

  • Okay. And then when we think of patient communications and I know obviously a lot of talk there, just to be clear, there was not any acquisitions in the patient communications in the third quarter, that's correct?

  • Frank ten Brink - CFO

  • That is correct.

  • Richard Close - Analyst

  • Okay. And on a go-forward basis, can you give us a little bit of I guess update with respect to when do you expect or maybe you won't do this, but brandness, is Stericycle patient communications, or are these acquisitions you've done still operating under the existing names?

  • Charlie Alutto - CEO-Elect

  • Yes, I think it's a mix. We have certainly the platform acquisition that we did which was NotifyMD, we continue to use that name. Some of the acquisitions that we've completed, we have branded them, NotifyMD, but not all. I think it's too early to tell. We're looking still from-- and that's part of the piloting on the sales and marketing strategy on how do we brand that service offering.

  • Richard Close - Analyst

  • Okay. And is there any opportunity for the patient communications to be leveraged into the LQ base? I would assume you have some national accounts that this would be an attractive service for.

  • Charlie Alutto - CEO-Elect

  • Absolutely. I mean, we've -- in the acquisitions we've made, there have been both LQ and SQ customers. I think the LQ one is interesting from the Affordable Care Act and the way that hospitals being reimbursed. There's certainly an opportunity that now that it's based on patients' satisfaction and outcomes that how a hospital communicates with the patients is in a lot of white papers, the better that they communicate with their patients, the better the outcome. So we think there could be some great opportunities on the LQ side. But right now the focus has been mostly on the SQ side.

  • Richard Close - Analyst

  • Okay. And then any update with respect to the ability to I guess ramp up the SQ on the international front, how that is progressing?

  • Frank ten Brink - CFO

  • That's on track. I mean, there is definitely focus as we've said in the past, the equivalent of SteriSafe has expanded internationally and it's called-- the compliance program there. So it definitely is on track and continues to grow there.

  • Richard Close - Analyst

  • Okay, and then final question for me. I would be interested in hearing your thoughts on the retail front. I think you guys have been doing some business with respect to national accounts on returns or waste disposal on a large retail customers, any thoughts on that?

  • Charlie Alutto - CEO-Elect

  • Yes, if we remind everybody again on the Strong Pack offering, it's a unique offering assisting retail the disposable hazard waste and RxWaste. We continue to build off on MedWaste offering, so we do have good coverage in accounts in the retail space. We're picking up items like MedWaste and Pharmaceutical Waste. So we continue to see a lot of regulatory compliance and retail getting a lot of focus in this area. And where there's opportunities we're out in the marketplace trying to expand that service offering. We're excited about that offering.

  • Richard Close - Analyst

  • Okay. Thank you very much.

  • Operator

  • There are no further questions at this time. I'd turn the call back over to the presenters.

  • Mark Miller - Chairman and CEO

  • Well we thank everybody for joining the call. Next week -- always drive safe, but please next week be very alert for trick-or-treaters. And one last thing, please remember to get out and vote. Thank you, everyone.

  • Operator

  • This concludes today's conference call. You may now disconnect.