Sirius XM Holdings Inc (SIRI) 2015 Q3 法說會逐字稿

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  • Operator

  • Good morning and welcome to Sirius' third-quarter 2015 results earnings call. Today's conference is being recorded.

  • (Operator Instructions)

  • At this time I'd like to turn the call over to Hooper Stevens, Vice President Investor Relations and Finance. Mr. Stevens, please go ahead.

  • Hooper Stevens - VP of IR & Finance

  • Thank you. And good morning, everyone. Welcome to Sirius XM's earnings conference call. Today Jim Meyer, our Chief Executive Officer, will be joined by Dave Frear, our Senior Executive Vice President and Chief Financial Officer. At the conclusion of our prepared remarks management will be glad to take your questions. Scott Greenstein, our President and Chief Content Officer will also be available for the Q&A portion of the call.

  • First, I would like to remind everyone that certain statements made during the call might be forward-looking statements as the term is defined in the Private. Securities Litigation Reform Act of 1995. These and all forward-looking statements are based on management's current beliefs and expectations and necessarily depend upon assumptions, data, or methods that may be incorrect or imprecise.

  • Such forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially. For more information about those risks and uncertainties please use SiriusXM's SEC filings. We advise listeners not to rely unduly on forward-looking statements and disclaim any intent or obligation to update them.

  • As we begin I would like to advise our listeners that today's results will include discussions about both actual results and adjusted results. All discussions of adjusted operating results exclude the effects of stock-based compensation.

  • I will now hand the call over to Jim.

  • Jim Meyer - CEO

  • Good morning. We had an extremely strong third quarter. We are increasing our full-year subscriber guidance for the third time this year, and also increasing our revenue and adjusted EBITDA guidance on the back of another great quarter.

  • Here at SiriusXM we remain incredibly focused on what we do best. We simply make great radio, a diverse offering of highly valuable news, talk and sports content, combined with curated commercial-free music. Radio that's worth paying for. And by the look of our subscriber growth many Americans agree.

  • We added 381,000 net self-paid subscribers taking the self-paid based to a record high of 23.8 million. So far this year we've grown self-paid subscribers by 1.3 million, almost as much as we did in 2014 during the entire year. And boosted by strong new car sales, we added 525,000 total net subscriber additions, pushing the paid subscriber base to a record high at approximately 29 million.

  • While first half auto sales were quite good, the third quarter was exceptional. SAAR in the third quarter was 17.7 million, up 6% from last year's 16.7 million and up from 17.1 million in the second quarter. The September rate of 18.1 million was even higher. Time will tell how long this pace of sales can be maintained.

  • Our penetration rate reached a record of about 75%, up nearly 4 points from the third quarter of 2014, resulting from gains at virtually all of our OEMs. This is a strong indicator that satellite radio is a must-have feature for most cars sold in the United States. As we mentioned on our last call, we see long-term penetration rates settling around the current level, which is up from our previous expectation of around 70%.

  • The strong sales numbers this year, combined with our growing penetration rate and new cars, produced increased trial starts and conversion opportunities. And here, too, we've done a good job. Our new car conversion rate was 41% in the quarter. I think maintaining this in the low 40s is exceptional because the rising penetration rate means our radios are being deployed in an increasing number of lower-priced models and trim packages.

  • Our long history of steadily growing new car penetration has led to a sizable satellite radio-enabled fleet of today approximately 79 million vehicles, or about 33% of the total vehicles in operation in the United States. We continue see this growing by a couple percentage points a year for the next decade. And the SXM-enabled fleet should eventually approach a massive 180 million.

  • This also means the fastest growth in our radio distribution will happen in the previously owned segment. This segment produced exceptional growth during the quarter. Approximately 18,000 dealers now offer three-month trials of Sirius XM to all of their used-car buyers who acquire an enabled vehicle.

  • Also improving our marketing efforts, over 8,000 of these dealerships run our Service Lane program. This program lets us selectively offer trials and obtain ownership information when car owners get their car serviced at participating dealers. With a conversion rate steady in the low 30s, and more conversion opportunities than ever before, we produced our highest ever quarter of used-car additions.

  • So far, most of our effort in the pre-owned market has been focused on offering trials via dealerships. But there are still many new areas for us to explore. For instance, nearly everyone insures their vehicle and the majority of car purchases are financed.

  • During the quarter, we signed an agreement with a major insurer to pursue co-marketing of Sirius XM subscriptions to previously owned cars. Stay tuned for more about this exciting program and other efforts we are making in this area. The previously owned segment is an incredibly significant long-term opportunity for us which we will capitalize on. So, with subscribers up 8%, strong growth in advertising and other revenue streams, we grew revenue double digits to a record $1.17 billion for the quarter.

  • On the expense side, I feel we did a particularly fine job considering both the additional SAC to accommodate higher auto installations and the absorption of new pre-1972 music royalty expenses. Excluding these, our cash operating expenses were up just 3%. Fixed expenses actually declined 1% during the quarter.

  • The combination of double-digit revenue growth and tight management of expenses produced expansive growth in adjusted EBITDA to $447 million, an increase of 17% year over year. But even more notable to me was the EBITDA margin of 38.2%, up almost 220 basis points from last year's third quarter, and easily the highest single quarter margin in our Company's history.

  • We've long said that business models matter and we have one of the best models in media today. Just as we told you years ago, we are moving steadily towards 40%-plus adjusted EBITDA margin. SiriusXM's powerful and scalable model has become the envy of our competitors and other media companies. With de minimus cash taxes and CapEx of only $30 million in the quarter, the bulk of this adjusted EBITDA flowed into our free cash flow where we produced $369 million, up 38% year over year.

  • One key reason we attract so many paying subscribers, and the reason we're able to boast about these financial results, rests heavily on our outstanding content. It's our mission to deliver to subscribers the best lineup of audio entertainment available anywhere. Our original exclusive and easy-to-access programming are our hallmark and differentiate us from almost everyone else. And our focus on programming excellence was demonstrated again this quarter.

  • We renewed our long-standing agreements with the NFL and NHL. We can bring live sports to subscribers in the car or wherever they have Internet access and surround it with exclusive, expert and very often newsmaking sports talk programming.

  • Sirius XM provided wall-to-wall coverage when Pope Francis made his historic visit to the US, rebranding our Catholic channel as Pope Radio. I kind of like that one. We've gotten an early start doing much the same for the 2016 election, with half a dozen channels dissecting the news, and broadcasting headline-making interviews and conversations with top candidates.

  • We are making our bundle of great programming bigger and even better. This quarter we successfully launched Fox News Headline 24/7, an exclusive new channel that gives busy listeners an entire update on news, business, sports, weather, and even social media in less than 15 minutes, any time day or night. This is the first time this format has ever been created for national radio.

  • We also launched another full-time talk channel, Andy Collins Radio Andy, featuring Andy himself as well as an assortment of his talented friends. We also enhanced our already strong comedy offering with the launch of Sirius XM Comedy Greats, our eighth channel devoted entirely to comedy.

  • Live and exclusive music performances are important for our fans and SiriusXM took our subscribers to America's top music festivals all year long. Just this quarter we broadcast from Austin City Limits and Lollapalooza. And we held exclusive town halls and interviews with music's biggest stars including Don Henley, Keith Richards, and U2.

  • We have also led the way in creating innovative new radio formats by adding several new full-time music channels such as Velvet and FLY, as well as special pop-up music channels like Yacht Rock and Road Trip Radio. These expertly curated channels address the evolving case of our subscriber base and satisfy the next generation of core subscribers.

  • The one question many of you ask me about frequently is Howard Stern and whether he will be staying with the service in the coming years. We certainly hope so. Most of you would agree that his show has never been bigger or better. You should assume we speak quite often. And stay tuned for updates. Of course the best way to hear any news regarding his renewal is to turn into Howard's show every morning. Heck, that's what I do.

  • Since 2008 our programming costs of fallen by about a third even as our revenue has nearly doubled. That reflects the power and efficiency of merging Sirius and XM. But those premerger contacts have all been renegotiated. And as we've said a couple times we do expect programming costs to begin rising next year.

  • We still have a great position as the destination for premium nationwide audio content and this is not going to change. We will continue to invest more in content to further our programming leadership. In addition to our focus on new programming, we are also growing our connected vehicle service business and investing in the next generation of SiriusXM designed for the connected car.

  • In CV services I'm thrilled that we signed a new and expanded long-term agreement to be the telematics provider to Toyota. We look forward to delivering new and enhanced services and higher penetration rates for Toyota with our platform over the many coming years. You should expect to see more announcements with additional automakers this year as we solidify our position as the leading providing of connected vehicle services.

  • We are also investing significant resources in our program called SXM17. I am very excited about this platform, which I've told you before will marry two-way mobile connectivity with our satellite broadcast platform. Our team is pushing ahead rapidly and we look forward to reaping major benefits of two-way connectivity for our business and for our subscribers. As I've said, we plan on detailing more about this platform next year.

  • We also have a vision to enhance the value of our spectrum, and this should be a very significant long-term value driver for our shareholders. Today we are well into migrating all of our OEMs onto a single chipset technology. And we are developing flexible wideband chipsets for deployment in cars towards the end of this decade.

  • This technology could allow us to add up to 400 new audio channels, deploy video services, or use that spectrum to make it easier for autonomous or self-driving vehicles to operate in harmony, or some combination of these and other applications. The bottom line is that we are taking significant steps now to ensure that our technology remains relevant and to maximize the long-term value of our network, our technology and our spectrum.

  • In August our Board of Directors authorized an additional $2 billion of share repurchases, taking our total authorization to a massive $8 billion. We have used the growing free cash flow I talked about earlier to return in access of $0.5 billion of capital to our shareholders for the sixth quarter in a row. Last week we passed a cumulative total of $6 billion in buybacks since we began repurchasing stock in early 2013. Put in other terms, we have removed 1.7 billion shares from circulation.

  • The effect on our free cash flow per share, which we think drives the ultimate value of our Company, is remarkable. During the first nine months of 2012, before the capital return program began, we generated $0.064 per diluted share of free cash flow. During the first nine months of 2015, just three years later, we have delivered free cash flow or of $0.185 per diluted share, an incredible increase of 188% in just three years. The growth in underlying cash flow, massive share shrink, and the resulting huge growth and free cash flow for share is an astounding accomplishment, especially given that we have done it while maintaining extremely reasonable leverage of just 3.3 times.

  • The players sometime change but the game first Sirius XM remains the same. Terrestrial radio remains our biggest competitor. But it is languishing today with no growth. While Internet radio continues to grow, I feel that growth is slowing and profitability remains a distant dream.

  • We at SiriusXM will keep marching to the beat of our own drum. We have a plan to grow our subscribers and revenue, continue scaling our margins, and generate more free cash flow, which we will use in a very focused way to benefit our shareholders. We always look for opportunities to invest inside and outside of our business and I remain committed to do that today.

  • With that I'll hand it over to David.

  • David Frear - EVP and CFO

  • Thanks Jim. Good morning, everyone. Thanks for participating. Our third-quarter results continued along a strong trajectory started in the first half of the year. Revenue grew 11%, adjusted EBITDA grew 17%, free cash flow 38%, and free cash flow per share grew a whopping 54%. We feel this is just extraordinary performance.

  • We were also pleased by the strength of our subscriber performance. In the third quarter we added 525,000 net new subscribers, 21% growth over the third quarter of last year, bringing us within a stone's throw of 29 million paid subscribers. Self-paid net subscriber additions in the quarter were 381,000, in line with last year, and taking us close to 24 million self-paying subscribers.

  • Both new and used car trials starts set records in the third quarter. New car trial starts were up nearly 15% on the higher sales volume in the auto industry, as well as the higher penetration rate that we achieved. And third-quarter trial starts in the previously owned segment were up 24%. Both of these figures bode extremely well for future subscriber growth.

  • Churn was 1.9% in the quarter, unchanged from the prior year's quarter and consistent with the range of 1.8% to 2% we've seen as a long-term trend. We did battle a regulatory headwind in the quarter. In July the FCC issued new rules effective, believe it or not, the day they were issued, governing outbound telemarketing calls to cell phones. For us and many other companies in the direct darkening business, this meant a temporary cessation of calling efforts while we and our vendors ensured that our calling complied with the new regulations.

  • We are increasing our subscriber guidance for the third time this year. Our new guidance for net additions of approximately 2 million is up nearly two-thirds from our original guidance of 1.2 million. We expect more than 1.6 million of these 2 million net adds to be self-paid subscribers with between 300,000 and 400,000 in additional net adds coming from expansion in paid trial inventories driven by the higher auto sales and higher production penetration.

  • With auto sales running at 17.7 million during the quarter and our penetration rate of approximately 75%, we have a record high 8.3 million OEM trials in the funnel. We have consistent self-paid churn. And we exited the third quarter in a great position to achieve our increased subscriber guidance. With a little bit of a tailwind here we have a shot at delivering some growth that is equal to or greater than any other year we've had since the merger of Sirius and XM.

  • Third-quarter revenue up about 1% to $1.17 billion. And we are taking up our full-year revenue guidance to approximately $4.53 billion. Once again, advertising outperformed overall revenue growth in the radio ad market. And I have to say, outperformed is an understatement. We had a gain of 31% in the quarter and we could not be more pleased with the efforts of our ad sales team.

  • Contribution margin declined 30 basis points to 70.8% as higher royalty rates were partially offset by lower customer service and billing expenses. We continue to expect a contribution margin in the neighborhood of 70% going forward. SAC per install improved by 3% to $34, while overall SAC costs were up 11% on higher installation volumes.

  • Overall fixed costs declined by nearly 1% on savings in G&A, insurance recoveries and our general tight expense management. All this produced an adjusted EBITDA margin expansion of 220 basis points, bringing EBITDA margin to 38.2%, a record high for the company.

  • Seven of our nine cash expense line items improved as a percentage of revenue over last year. In eight, SAC was up only 4 basis points despite strong auto sales and record high production penetration. And that leaves just one -- revenue share and royalties -- as the sole line item that increased as a percentage of revenues. If you add it all up, adjusted EBITDA of $447 million in the quarter was our best ever. It's up $66 million after absorbing $13 million of increased SAC which will obviously benefit subscriber growth in the future.

  • Based on this strength we're taking up our full-year EBITDA guidance of $30 million to approximately $1.65 billion. In the quarter we converted 82% of our adjusted EBITDA to free cash flow, totaling $369 million, up 38%. We continue to feel comfortable with our current guidance of approximately $1.3 billion.

  • In the last 12 months we've repurchased over 601 million shares, roughly 10% of our stock. Combine that with 38% growth in free cash flow and you drive free cash flow per share up by 54%. Since we started the capital return program we've repurchased more than 1.7 billion shares at an average price of $3.51.

  • Total debt now stands at $5.4 billion with no maturities until 2020. Leverage is still at 3.3 times trailing EBITDA. We have lots of liquidity, ending the quarter with $153 million in cash and nearly $1.5 billion available balance on our revolver. We feel very good about the momentum of our business.

  • Operator, let's open it up for questions.

  • Operator

  • (Operator Instructions)

  • Vijay Jayant, Evercore ISI.

  • Vijay Jayant - Analyst

  • Looking at your website there was a dollar rate increase for certain tiers of programming starting I think in June 30. Can you talk about what the implication of that should be to ARPU and what percent of the base gets impacted by that. Thank you.

  • David Frear - EVP and CFO

  • Yes. Vijay, as we've said for a long time, we have an awful lot of price plans in the system. And as opposed to just general across-the-board price increases you'll see us tinkering with the price grid from time to time. We have deeply discounted plans that we use in retention and acquisition activities that, as we've been moving up prices on the full-price service, we left those in place for a long time.

  • So, we decided this time around to take them up a little bit. It is one of these things that, believe it or not, I think I've said this before, if you look at our rating engine, we have something like 22,000 price combinations in there. So, you can expect us from time to time to be tinkering with the price grid.

  • Vijay Jayant - Analyst

  • And just a follow-up on the pre-72 litigation related to New York, can you just give us an update on what the status of that is? Thank you so much.

  • David Frear - EVP and CFO

  • It's winding its way through the courts. We've had a decision go our way in Florida. The other side is appealing. We had initial decisions go the other way in New York and California that we are appealing. So, it's working it's way through the process and honestly it's going to take a long time.

  • Jim Meyer - CEO

  • It's a long road.

  • Vijay Jayant - Analyst

  • Thank you so much.

  • Operator

  • Jessica Reif Cohen, Bank of America.

  • Jessica Reif Cohen - Analyst

  • I have a couple of questions. The first, Jim, I know you talked about a lot of the new programming that you've introduced. It feels like you've really stepped up the programming initiatives. Could you talk a little bit about what's behind that?

  • Jim Meyer - CEO

  • I don't know that we've -- I think we've always been committed to be the programming leader and to provide our subscribers with the widest breadth of programming that we can. I just feel like we're really focused on our game right now and our team is continuing to develop some really, I think, clever and meaningful programming ideas.

  • Our organization knows that there's literally no programming suggestion that we won't evaluate. And I'm dead serious about programming is the core of our offer and we're going to be the leader. But I don't think there's been any notable change. I just think a lot of hard work going on for a long time happened to hit just all at the same time.

  • David Frear - EVP and CFO

  • And, also, it's like anything else, there's always an evolution process where a lot of these channels and ideas were in development for a long time -- Andy Cohen, for instance, was very tied up at Bravo and those discussions were going on for a bit of time. And then once he was a little more free on time.

  • The same thing with the all-news channel. We always wanted one of that but we needed the right back office to work with us to get there. So, as Jim said there's many ideas that are going on, including some that are coming to fruition down the road, as well, and this just all hit at once. Occasionally you get that.

  • Jim Meyer - CEO

  • And, Jessica, sometimes the leader is the problem because I thought Yacht Rock was a dumb idea and then I ended up listening to it for almost every day for the 30 days it was on our service. There's some clever stuff going on and I'm proud of what they're doing.

  • Jessica Reif Cohen - Analyst

  • It's amazing. It just feels like it's accelerated. But moving on -- and maybe this is for Scott, I'm not sure -- the advertising growth is extraordinary for any of us who follow the media sector. Can you talk about what's driving it and what some of the categories are?

  • Scott Greenstein - President and Chief Content Officer

  • Sure. If you look at it -- we will cover in two ways -- categories first. If you look at between Howard, news, sports, comedy, and, yes, there's a fantasy component and a fantasy sports component in there, that we're getting the wave on. But right now we have a critical mass that is finally at a level where the advertising community realizes that this is not only working. And they've all -- all are too strong. A lot of them have had their toe in the water for a while and getting tremendous results at ad agencies, from their clients, et cetera, and so they're back in much heavier right now.

  • The other thing is, which you can't underestimate, we're looking at programming differently, clearly, on the non-music side. So, when you look at the headline news channel, that was something we believed that an all-news channel was always going to work. So, the content goal, like it's always been was number one. But we knew from our news advertising. And that came out of the box and already has significant advertising revenue attached to it.

  • The old model of only content is now matched with the content first but the advertising right behind it. So, we're pretty excited with that. The other thing is, there's a lot of things we haven't done. We haven't sold powered by or sponsorships on any of these channels.

  • We have live events constantly. Our Town Hall series has a request a week practically on it to be a sponsor and advertiser. So, there's a lot of highway still to go beyond the traditional advertising model.

  • Jessica Reif Cohen - Analyst

  • Very exciting. I have one last question -- the used car or the secondary car market opportunities is obviously humongous. You're now up, I think I heard Jim say 18,000 dealers. Can you talk about the other two-thirds of the market, what you're doing with the independent dealers and the consumer-to-consumer market?

  • Jim Meyer - CEO

  • Sure. My comments, I meant what I said. I think this is the single biggest subscriber opportunity, growth opportunity we have over the next many years. And we're not going to let this one go by. We're going to be very focused and, in my nomenclature, use every club in the bag.

  • I hinted at, I think, where we're going next, which is virtually every car that's in operation in this country is insured, and a high percentage of them are financed. All of those are insured or financed starting with the VIN number and then the owner, which to us is a very valuable way to be able to understand who owns those cars. That's just one area where we've been working for a while to gain ground.

  • As I said in my comments, we've broken through with one major insurer, which will be talking about more later. And you'll see more from us in that area. We're learning a lot more, whether it's credit unions or things like that that we can work with.

  • And then, finally, there are quite a few, call it, purchase services or co-ops that operate in that independent dealer structure that we're learning about how they manage their back rooms, and I see opportunities there for us to get the data. So, we're just going to keep going everywhere we can to make sure we're getting a timely supply of that data. It's a very high focus for us.

  • Operator

  • Bryan Kraft, Deutsche Bank.

  • Bryan Kraft - Analyst

  • I just wanted to ask you two things. One, just if you could talk maybe about the magnitude or the increase we should expect for content costs next year given the renewals and maybe getting to a more normal stage where these legacy contracts, renewals are no longer providing benefits.

  • And then also wondering what you think of what TuneIn is doing. They seem to have signed contracts similar to what you guys have with the NFL and Major League Baseball. Do you think they're for real? And, more broadly, how insulated do you think you are from your content suppliers, providing content to streaming providers like TuneIn or others? Thank you.

  • David Frear - EVP and CFO

  • On content costs, when we come around to give you guidance for next year I think that that will address it. We aren't providing that at this point. So, we're just going to defer that for a couple of months.

  • On the TuneIn side?

  • Jim Meyer - CEO

  • Sure. Number one, I'll go on record right now and tell you the plans I've heard that TuneIn plans to launch, which is maybe in all sports package at $8, $10 a month, I personally think will be a hard road to hoe. And for me today I'm not particularly focused on TuneIn right now.

  • That said, the major sports holders -- and, by the way, nothing's changed here. It's funny, I was having a conversation with one of our directors who was very instrumental in the early days of Sunday ticket on DirecTV. And the conversation we were having is how thinly the rights continue to get sliced and sliced over time.

  • Look, I don't blame them for the way they run their business and you should assume that will continue. I think our model is about a whole lot more than just packaging live sports together and bringing the product to the customer. Our customers want a wide array of content.

  • And, number two, and no one should forget this, easy to use really matters a lot. There's a reason over 200 million people listen to terrestrial radio. Free is one of them but easy to use is another one of them. It's an area where we're working really hard. And that's my comments there. Scott, do you want to add anything?

  • Scott Greenstein - President and Chief Content Officer

  • Just one other thing -- over many years we've developed complementary 24/7 lead channels that are very definitive and very well set, both in the sports community and in the fan subscriber base committee. We continue to believe that it's much more -- live games have always been everywhere in different ways for years. What makes it is what you surround it with and how easy it is to go back and forth when you're not just interested in the live game -- first to the news channel and then often to news and music and other things. So, we're still fairly confident that our menu of offerings is [fine weighted].

  • Jim Meyer - CEO

  • Yes. To be clear, I would prefer these guys didn't license these guys but I understand why they're doing it. It doesn't make me happy but it's what they do.

  • Bryan Kraft - Analyst

  • Okay, great. Thank you for the thoughtful answer.

  • Operator

  • James Marsh, Piper Jaffray.

  • James Marsh - Analyst

  • Just two quick questions here for David. First, I was hoping we could circle back and discuss that change in regulations from the FCC regarding marketing calls to cell phones. Maybe you could elaborate on what changed there and how you might expect to replace that previous effort, and whether there might be any impact on costs or sub growth.

  • And then, just secondly, related to expenses, you mentioned fixed expenses down 1%. What could change that trend going forward or how sustainable might that be?

  • David Frear - EVP and CFO

  • Generally, I don't think fixed expenses are going to continue to decline as we grow. But we are, I think over a long period of time you've seen us really laser focused on cost-efficient growth. So, you should expect that in the future. We do anticipate to continue expanding the EBITDA margin. To be honest, we were all pretty surprised by 38.2% in the quarter. But we believe in our 40%-plus target.

  • On the FCC rules that came out, it's got to do with what constitutes an automated telephone dialing system. Without judging the quality of the rules issued, we don't write the laws we just follow them. The rules came out on a day. We really didn't have any notice of what was going to be in the rules. So, we and our vendors read hundreds of pages of material and worked our way through a process that would leave us compliant.

  • The way that you can think about it is that we basically now, vendors now push buttons to dial cellular phones. So, when you think about it, it takes a little longer to push 10 buttons as opposed to push one button to select a number and have that number dialed. So, it will take them more hours to work their way through the calling list.

  • Then we'll end up making the decision as to, do we want to get the same depth in list penetration that we did before or do we want to reduce that a little bit. We'll look -- and we've been doing this for years -- we look at the edges of our marketing efforts to see whether or not those last few attempts are actually worth the money that they're truly costing. I think in terms of does it affect either our costs or subscriber figures going forward, you can basically assume that we have a pretty good understanding of that now having operated this way for about two-and-a-half months, and that we'll incorporate it in our future guidance, including what our expectations for this year are.

  • James Marsh - Analyst

  • Okay, great. Thanks very much, David.

  • Operator

  • Brett Feldman, Goldman Sachs.

  • Brett Feldman - Analyst

  • Thanks for taking the question. You were noting earlier how most of your success in the used-car funnel is still coming out of dealerships where you already operate. So, it's just an enormously cost-efficient way to win customers in that segment since you don't have to spend a lot more, you're already in the channel. As you really start thinking about some of the initiatives where you're targeting the rest of the market were a lot of used-car sales happen, how do we think about spending that you're going to have to incur? Could that potentially put an upward pressure on SAC, for example?

  • David Frear - EVP and CFO

  • It won't put any pressure on SAC. SAC is really driven by subsidies on new car installations. So I guess the question is, would you find more in marketing costs, and the answer to that is probably yes but there's a good news part of that story.

  • As we reach out to these alternative channels, what we're really doing is we're driving the higher trial starts. So, while the dollars being spent in sales and marketing costs may rise, they're actually driving trial starts. So, it's like all of the other customer marketing costs that we've been incurring for years, which are really oriented towards driving trials and conversions, that we will manage that. But what we're really doing is increasing the size of the funnel, which is, I think, very bullish news for the business.

  • Brett Feldman - Analyst

  • And just as a follow-up, as you sell into the used-car space what's the ARPU profile of those customers? Are you finding that they are picking rate plans that are comparable to what new cars are or do you find that pricing is a bit more of an important tool?

  • David Frear - EVP and CFO

  • Given the fact that I think it's 80% of car owning households have two or more cars, so far we don't see much of a difference. Most of the households that participate in the new car market also own a used car. So, you're not necessarily getting to a radically different market. So, so far we don't see much of a difference.

  • Jim Meyer - CEO

  • One other comment I'd like to make just in general -- and I touched on it in my comments and I want to reiterate again -- I think as you're trying to value our Company, this news that we keep giving you of growing from today an embedded bases of 79 million, and I really do believe it's growing very steadily towards 180 million. When you think about the power of that base, there's no question that connectivity in vehicles is coming in a big way.

  • We can debate the pros and merits and cons of that but when you look at that 180 million, I want to remind you of something else, the vast majority of those will not be connected in any way. Again, we are very focused on how do we capitalize on this install base that we're building. And I think it's going to bode very well for growth for us for a long time.

  • Brett Feldman - Analyst

  • Great. Thanks for taking the questions.

  • Operator

  • Ben Swinburne, Morgan Stanley.

  • Ben Swinburne - Analyst

  • Thank you. Jim, just going back to those pros and cons of connectivity and as you navigate thinking about two-way services and evolving your product, what do you take from the Apple music experience so far? If you look at the numbers there, they came out with a lot of fanfare and we're all trying to figure out the demand in the US market for interactive on-demand listening versus broadcast radio. Do you take much from what you see in the market from competitors and inform how you think about the strategic direction of your Company?

  • Jim Meyer - CEO

  • Well, Apple does just fine without my advice. I actually think the number they achieved was a pretty -- from being in the subscription business now for 12 years, I don't think 6.5 million is a trivial number. But I have no idea how many of them are in the US and what they're made up of or anything like that. And, frankly, has not really been what I focused on.

  • I think there's no question that -- by the way, I've been very, I think, clear about what I think -- I think streaming is a technology not a competitor. I think streaming will be a fundamental part of what we offer our subscribers over the next decade. And I think, frankly, it has as much benefit to us as anybody, particularly on the front end of the equation.

  • So, while I think it's really interesting to be able to enhance the entertainment experience and all of those things, that's important, but I think for us it makes the whole application of how do you get our service, how do you renew our service, how do you make it easy to do, all those kind of things, I think it's going to have a dramatic impact on our business, and, frankly, just letting us know a whole lot more about how often do our customers really listen and when do they listen and what do they do. I'm excited about the connected world, I'm not afraid of the connected world.

  • That said, you look at, for instance, Pandora. Their growth in listenership over the last five or seven years has been extraordinary. Yet, when you take all of this, then, and you ad it all up -- and you and I talked about this not that long ago -- you add it all up, there's still 230 million people in this country listening to terrestrial radio. That is still the big thing and that's where we continue still to focus to try to get new subscribers.

  • Ben Swinburne - Analyst

  • Makes sense. And just a separate follow-up, you mentioned 75% penetration rate, a very strong number, up year on year. For either you or David, do the economics for you and/or the OEMs ever make sense to go standard? I know you've been standard with some partners historically but I'm just wondering if the mass makes that a no-brainer at some point, in your view.

  • David Frear - EVP and CFO

  • I think we've been saying for a long time that we're happy at the penetration level we're at. I probably said that when we were in the 65%, 66% range so I'm happier today that it's at 75%. I think it probably makes a lot of sense just from a production efficiency perspective for the automakers to go standard. But that being said, that's some radio guy telling an automaker what he thinks makes sense. And I think the automakers are capable of deciding that on their own.

  • Getting the penetration to 100% isn't something that we would pay for. So, we wouldn't take the hardware subsidies up or boost the revenue share to try and drive the automakers to go standard. It may very well happen with just the natural evolution of technology in cars.

  • As you can see in our SAC for install, that we've made over the years just an unbelievable amount of progress in driving those costs down. And in the future we should be able to continue to drive them down while increasing the functionality of the technology and the cars. The short answer is we will wait and see what happens.

  • Ben Swinburne - Analyst

  • And just if I could sneak one more in on churn, you guys were very clear not to extrapolate Q2 churn into Q3. You didn't comment on it in your prepared remarks. Any color on churn, either voluntary or involuntary? And any comment on credit card chipset trends, which have gotten an outsized amount of attention this quarter, as you know?

  • David Frear - EVP and CFO

  • It's funny. The guy from Visa that covers us was in here yesterday and we were chatting about it a little bit. This year we've probably processed 50 million credit card transactions for something approaching $3 billion of volume. And we can't find any evidence of there being a chip-related breakage issue that's driving churn. We just don't see it. It's not to say it might not be there for somebody else but it doesn't appear to be there for us.

  • Jim Meyer - CEO

  • Ben, if you look at voluntary and non-voluntary, it's funny, David and I actually yesterday -- it's a timely question because yesterday was my monthly churn review with our organization. And after the meeting David and I just went into a quiet room. And if you take the last three years and lay them out there is virtually nothing new to report. Nothing. Which is great news. So, I'm really pleased with where we are. That said, I think our range is where we've always told you it is, in the 1.8% to 2%.

  • Ben Swinburne - Analyst

  • Thank you all.

  • Operator

  • Barton Crockett, FBR Capital Markets.

  • Barton Crockett - Analyst

  • Thanks for squeezing me in there. Just one thing you mentioned in passing I want to make sure I understand. I think you said something about an insurance impact when you were discussing G&A. Was this anything notable that we should think about?

  • David Frear - EVP and CFO

  • We've had, as you know, just from watching things we've had, a whole bunch of lawsuits in different areas over the last couple of years. We're like other companies, we buy coverage for various things we did, things we started processing with the insurance companies last year, earlier this year that we finally got some recoveries through in the course of the third quarter. It was big enough to be worth noting but not big enough that I've incorporated it now into some fundamental change in our economics going forward.

  • Barton Crockett - Analyst

  • Okay. And then one other bigger question on the topic of connected cars, could you update us? How many of these things are actually being sold now, cars that have Internet bundled into them? And is there any change in what you were seeing before that the connected car buyers, if anything, are a more loyal subscriber to Sirius?

  • Jim Meyer - CEO

  • I'll start with the easier part which is that today we can't find any meaningful impact on our conversion or churn when you take a group of vehicles that's, quote-unquote, connected and a group of vehicles that is, quote-unquote, not connected. That doesn't mean it might not one day. We don't see it today.

  • Your first question is a harder one and I actually can't recall. I can't recall the number right now off the top of my head. It's something we track. Maybe David or Hooper can get back to you later on on that.

  • David Frear - EVP and CFO

  • I think it's approaching 40% but we'll circle back around it.

  • Jim Meyer - CEO

  • That would've been my guess, too, but we'll get back to you.

  • Barton Crockett - Analyst

  • That's great. Thanks a lot guys.

  • David Frear - EVP and CFO

  • Thank you for dialing in today.