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Operator
Ladies and gentlemen, thank you for standing by. Welcome to the RADCOM Limited Results Conference Call for the Second Quarter of 2021. (Operator Instructions) As a reminder, this conference is being recorded and will be available for replay on the company's website at www.radcom.com later today. On the call are Eyal Harari, RADCOM's CEO; and Amir Hai, RADCOM's CFO.
Please note that management has prepared a presentation for your reference that will be used during the call. If you have not downloaded it yet, you may do so through the link in the Investor's section of RADCOM's website at www.radcom.com/investor-relations.
Before we begin, I would like to review the safe harbor provision. Forward-looking statements in the conference call involve several risks and uncertainties, including, but not limited to, the company's statements about its visibility into the second half of 2021, its sales pipeline, momentum, demand for its products and new requests and potential expansion of opportunities. The company's continued investment in technology and R&D expectation regarding the 5G market size and trends in industry investments and spending, the company's expectations with respect to the digital trend in telecom, the company's market position, cash position, potential and expected growth, the company's expectation with respect to its relationships with Rakuten and AT&T, its potential expansion with a top-tier LATAM operator, the potential for additional grants from the Israel Innovation Authority, the potential for additional partnerships with top cloud providers in the future and its revenue guidance. The company does not undertake to update forward-looking statements. The full safe harbor provisions, including risks that could cause actual results to differ from these forward-looking statements are outlined in the presentation and the company's SEC filings.
In this conference call, management will be referring to certain non-GAAP financial measures, which are provided to enhance the user's overall understanding of the company's financial performance. By excluding certain noncash stock-based compensation expenses, non-GAAP results provide information helpful in assessing RADCOM's core operating performance, and evaluating and comparing the results of operations consistently from period to period. The presentation of this additional information is not meant to be considered a substitute for the corresponding financial measures prepared in accordance with the generally accepted accounting principles. Investors are encouraged to review the reconciliations of GAAP to non-GAAP financial measures included in the quarter's earnings release available on our website.
Now I would like to turn over the call to Eyal. Please go ahead.
Eyal David Harari - CEO
Thank you, operator, and thank you all for joining us today. Earlier this morning, we issued a press release stating our second quarter 2021 results. We are pleased with the results. We delivered another solid quarter as we continue to execute the company's strategy and invest in our advanced 5G cloud technology as we engage in a significant higher number of sales opportunities.
Total revenue for the second quarter of 2021 was $9.8 million, representing an 8th consecutive quarter of year-over-year revenue growth. Additionally, we secured several meaningful orders from our existing customer base during the quarter, increasing our visibility into the second half of 2021. We made progress with the initial deployment at the top-tier LATAM operator that we announced in May. This order covers the operator's 4G network with the expectation of expanding to the 5G network in the future. This win was achieved based on our innovative technology and the advanced capabilities of RADCOM ACE, which we believe provides significant value to operators as 5G ready automated assurance platform. We are pleased with our progress as we remain focused on delivering on our commitments and expanding this relationship.
We continue to invest strategically in R&D, announcing last week our enriched AI-driven insight. We introduced a new innovative AI solution as part of RADCOM ACE. The solution automatically analyze millions of data sessions in real-time and can reveal underlying network faults that otherwise would be unlikely to be identified quickly in 5G networks. This solution helps operator overcome the challenges of operating complex multi-vendor networks and ensure the quality of services.
I'm proud of our team worldwide for their dedication and commitment to advancing our cloud technology and delivering on our customer commitments. Even with the ongoing impact of the pandemic, the telecom industry is moving forward. There has been a massive cultural shift towards the digital, and more and more people are adopting new technologies and communication tools. As a result, operator worldwide are operating their existing networks or building new networks to keep pace with these trends. We believe that this trend will positively impact the future of our business.
We see a ramp-up in 5G activity, for new network infrastructure contracts to partnerships between telecom operators and large-scale cloud providers, creating a favorable environment for our solutions. As mentioned before, 5G has multiple phases. In the first phase, compatible handsets connect to both 5G and 4G radios, joining the subscriber to the same existing 4G network. This is known as non-standalone 5G.
Today, we are still at this stage of 5G. The second phase is known as standalone 5G. Operators will deploy an entirely new network [op] in this network environment and built new assurance solutions to monitor more advanced services like network slicing and edge deployments. There are early signs of standalone 5G opportunities, but the critical met is still at the early stage of this transition. We expect to see some early adopters begin the multi-stage process of choosing their assurance solutions during 2021 and beyond.
Over the next 5 years, operators are projected to invest more than $1.1 trillion in their networks. According to a report from GSMA Intelligence, about 80% of that will be for 5G. We are already noticing new 5G use cases such as edge computing, network slicing and private networks, evolving as operators request them in the tender process. We are very equipped to handle this new request due to our solutions cloud-native architecture that delivers automation and advanced 5G capabilities.
As one of the industry's first standalone 5G assurance contracts, RADCOM continues to provide Rakuten Mobile with critical service assurance for delivering next-generation mobile experiences. In May, Rakuten Mobile announced that it had achieved 80% population coverage for its network rollout in Japan. Rakuten also plan to launch its standalone 5G services in 2021. So it has already started deploying its standalone network, which RADCOM ACE intelligently monitors.
During the second quarter, industry analyst, Analysys Mason, published a case study about RADCOM's innovative deployments at Rakuten Mobile, stating the importance of our solution in supporting their journey as they are building the world's first fully virtualized end-to-end network. RADCOM Solution provides end-to-end service and subscriber visibility, all in a cloud-native environment. Our solution also enables the use of artificial intelligence for automation, which was one of Rakuten mobile critical requirements. We are delighted with the progress in our partnership with Rakuten. We have developed our solution using the latest cloud-based deployment processes to provide state-of-the-art software leases as the network continually evolves.
In addition, we are testing new features without affecting live services, which provides Rakuten Mobile the confidence to rollout rapid changes in its network. As noted in the case study, RADCOM Solution is currently being integrated into Rakuten's Communication Platform, RCP, the cloud platform on which Rakuten Mobile's network is built. This platform packages and markets Rakuten's innovative network architecture to other operators worldwide and it's already gaining momentum.
For example, this month Germany's 1&1 contracted Rakuten to help build its new mobile network. In addition, 1&1 will have access to Rakuten's Communication Platform. Together with Rakuten, 1&1 will create Europe's first fully virtualized mobile network with high performance and extensive automation and agility to exploit the full potential of 5G. As mentioned in previous quarters, standalone 5G network are built on cloud-native technology. As a result, we continue seeing lots of collaboration between telecom operators and public cloud providers.
For example, in June, Microsoft announced it was acquiring AT&T's carrier-grade network cloud platform technology, which AT&T's 5G core network runs on. In addition, AT&T is recently committed to using Microsoft at the edge of its network to support network workloads at a scale level for efficiency. As a reminder, we announced in March that RADCOM ACE was fully integrated with Microsoft Azure. We continue to engage with additional cloud providers to expand the availability of our solution to more public cloud ecosystem as we expect operators to deploy in multi-cloud environments.
AT&T continues to be a key strategic customer for us. As the leading network provider, AT&T frequently emphasize customer experience as a key priority to their success. Our cutting-edge software is embedded in their network cloud and monitors the customer experience as they continue evolving their underlying network infrastructure to the cloud. We continue to deliver new capabilities and cutting-edge software releases to AT&T as we support the evolution of its cloud network.
Given that RADCOM is working with leading operators in deploying our cloud-native technology, we are gaining invaluable hands-on experience monitoring these networks. In addition, it serves as a testament to our ability to innovate and build out new capabilities and increase our technological leadership and cloud expertise with telecom operators.
Earlier, I mentioned the growth in our pipeline. To give some color, we are currently engaged with a significant higher number of sales opportunities with some reaching the proof-of-concept stage. From the beginning of the year, we have seen the number of opportunities increase by double-digit percentage with a significant number of these being new logos.
To summarize, we secured several significant orders this quarter and even though the 5G transition is only at the early stages of the journey, momentum is building. As a result, we expect the demand for next-generation assurance solution to increase. We are reiterating our full year 2021 revenue guidance of $39 million to $41 million based on our current visibility.
With that, I would like to turn the call over to Amir Hai, our CFO, who will discuss the financial results in detail. Amir, please go ahead.
Amir Hai - CFO
Thank you, Eyal, and good morning, everyone. Now please turn to Slide 7 for our financial highlights. To help you understand the results, I will be referring mainly to non-GAAP numbers, which exclude share-based compensation.
We ended the second quarter of 2021 with $9.8 million in revenue, increasing from $9.2 million in the second quarter of 2020. Our gross margin in the second quarter of 2021 on a non-GAAP basis was 75%. Please note that our gross margin can fluctuate depending on the revenue mix.
Our gross R&D expenses for the second quarter of 2021 on a non-GAAP basis were $4.9 million, an increase of $400,000 compared to the second quarter of 2020. This increase is mainly related to negative exchange rate between the U.S. dollar and the Israeli new shekel and an increase in our headcount as part of our product investment.
We received a grant of $70,000 from the Israel Innovation Authority during the quarter compared to a grant of $572,000 in the second quarter of last year. In addition, we are engaged in ongoing discussions with the Israel Innovation Authority to approve additional development plans. Therefore, we'll have clear visibility for 2021 during the next quarter. As a result, our net R&D expenses for the second quarter of 2021 on a non-GAAP basis were $4.8 million compared to $3.9 million in the second quarter of 2020.
Sales and marketing expenses for the second quarter of 2021 were $2.3 million on a non-GAAP basis, a slight increase of $100,000 for the second quarter of 2020. G&A expenses for the second quarter of 2021 on a non-GAAP basis were $841,000, approximately the same as the second quarter of 2020.
Operating loss on a non-GAAP basis for the second quarter of 2021 was $646,000 compared to an operating income of $102,000 for the second quarter of 2020. Net loss for the second quarter of 2021 on a non-GAAP basis was $304,000 or net loss of $0.02 per diluted share compared to a net income of $231,000 or net income of $0.02 per diluted share for the second quarter of 2020.
On a GAAP basis, as you can see on Slide 6. Our net loss for the second quarter of 2021 was $1.1 million or a net loss of $0.08 per diluted share compared to a net loss of $0.2 million or a net loss of $0.01 per diluted share for the second quarter of 2020. At the end of the second quarter of 2021, our headcount was 280.
Turning to the balance sheet. As you can see on Slide 10, our cash, cash equivalents and short-term bank deposits as of June 30, 2021 were $64.9 million. We believe that our strong balance sheet provides us with the flexibility to execute the opportunities ahead of us and remain agile to a global uncertainty. That ends our prepared remarks.
I will now turn the call back to the operator for your questions.
Operator
(Operator Instructions) The first question is from Bhavan Suri of William Blair.
Bhavanmit Singh Suri - Partner & Co-Group Head of Technology, Media and Communications & Research Analyst
Nice job. Excited actually about the pipeline traction you're seeing. I guess I'd love to get a little color into that pipeline growth. You said double digit. What regions and maybe what types of carriers, what tier? And specific for the POCs, sort of -- I know we're doing POCs, but are these deals in a size what you might see with Rakuten and AT&T? Any color would be very helpful.
Eyal David Harari - CEO
I think that overall, we see growth in -- that is driven from the 5G evolution. We see it -- if you follow where 5G is evolving, these are the areas that we see more and more growth. And in general, the growth is coming from most of the regions. This is because the technology is evolving now with -- in general and we see many of the operators, both in Americas, in Europe and in APAC, progressing into the next stages with 5G and starting to look into solutions of service assurance.
As I pointed out, the growth is coming in double-digit percentage and it's in the different stages of the opportunities. Some of them are early pipeline deals that will probably take some time, but we see also progress with more opportunities that are more mature. I'm not sharing the exact number of POCs, but some of them are in the POC stage. And in overall, we are very positive on the pipeline growth as we see it today. We believe that this growth is reflecting the technology advantage we have and the increase in the demand that is coming due to the initial investment into 5G.
Bhavanmit Singh Suri - Partner & Co-Group Head of Technology, Media and Communications & Research Analyst
Got it. Got it. No, that was helpful. I'd love to talk about the LATAM deal. And how is that deployment doing in touch with AT&T and others coming to a normal, but love to understand how the LATAM deal is going? And then I got a question on sort of the COVID risk. But let's talk about LATAM first.
Eyal David Harari - CEO
Sure. So as we announced in May, we got orders from this LATAM operator for the 4G network. We are, in the last few months, starting to implement the solution. The implementation is going well. This is something that will be happening in the next few months and we are in a very good relationship with the customer, and everything is going by plan.
As indicated, this win is not only significant and sizable by itself, but moreover is the potential into a further expansion into 5G once this operator is going to turn his 5G network in the future. This is something that is likely to happen probably next year. So we are very excited for this relationship with them.
Bhavanmit Singh Suri - Partner & Co-Group Head of Technology, Media and Communications & Research Analyst
No. That sounds really good. I guess 2 quick questions. One, you didn't increase full year guidance. I'd love for you to just provide some color on sort of how the POCs might sort of trend into revenue. Is that a 2022 thing? How should we think about it? Is that 12, 18 months out? How do these POCs typically, if you win them, turn into deployments that turn into revenue?
Eyal David Harari - CEO
Yes. But most of -- we are now in August. So most of the POCs that are starting now mainly to build the 2022 numbers and the visibility. This being said, we are working in the last year on some activities. Some opportunities are already post POCs and can get closed earlier than that. But I'm mainly focused on 2022 numbers. We mentioned that we have very good visibility into 2021 based on the orders we secured already. And we are looking on the long-term growth and continue to move business forward.
Bhavanmit Singh Suri - Partner & Co-Group Head of Technology, Media and Communications & Research Analyst
Got it. And one last one from me. And obviously, we're seeing some concerns around the delta variant, at least here in the United States and other regions. As you look back, I mean there was sort of a hiccup a little bit, people took a little more delay in some of the decision-making when COVID originally happened. Are you seeing anything from your customers, any sort of hesitation or concern in terms of spending around delta? Or is it just sort of business as usual right now?
Eyal David Harari - CEO
I think we -- this is obviously a discussion and concern on a personnel level, but not a delay or something that would see a significant business implications. We know telecom projects are always taking their time. And overall, it's looking that it progress as expected.
Operator
The next question is from Michelle Waller of Needham & Company.
Michelle Waller - Associate
This is Michelle on for Alex. I guess, just for the first one, can you speak on the recently announced AT&T and Microsoft Azure deal, and how you see that impacting the assurance market over time? And maybe more specifically to you guys' business with AT&T.
Eyal David Harari - CEO
So the -- we see a general technology trend of the public cloud providers looking into telecom as a huge opportunity. The telecom workloads as of today are primarily based on either proprietary hardware or in the more modern cases on data centers that the telecom operators bid for themselves. We are starting to see more and more investment from the cloud provider to try to take those workloads and implement the data center for the telcos, either on-site or as a public cloud service, which will probably take some more time.
In the specific announcement from Microsoft and AT&T's deal, AT&T build their own network cloud technology in-house and they sold their IP and intellectual property to Azure, and build this collaboration. I believe in the short term, this is going to be not making a big difference. But in the longer term, the expectation and what I believe is that it shows the commitment of Microsoft Azure into the investment to the telecom. And this could be door opener into more opportunities as customers are implementing Microsoft Azure in their cloud environment.
As I mentioned before, we have our integration with Azure that was announced in March. This is very important for us. And the overall trend of more and more telco operators partnering with cloud provider is part of the overall trend to move to virtualization and cloudification, which is a growth driver into a company like RADCOM as we are excelling and the most advanced into the area of fully containerized application. And this enables more potential for us. We see similar investments from Rakuten that are implementing their own cloud and Rakuten, they are experts on cloud platform as well. And this is very exciting for us to see this technology evolution in the industry.
Michelle Waller - Associate
Great. And so just as we look into the second half, I guess you guys sound pretty upbeat. There doesn't seem to be anything that suggest really a deceleration. So as I look at the year-over-year growth comps that you guys are coming up against in the second half, I would think maybe September would be a higher growth opportunity compared to December quarter just because the comparable quarters on a year-over-year basis are easier. Is that fair to assume? Or do you see it being more linear the growth going into the second half?
Amir Hai - CFO
It's Amir. Basically, we provide the annual guidance since the revenue can fluctuate between the quarters, if kind of a project is implemented and have some delays. So we cannot know exactly the time for that. But as we've stated in the beginning, we believe that we will keep the -- we will be in the range of 39% to 41%. And so this is our target.
Michelle Waller - Associate
And just one last one real quick on the Israeli government grants. It sounds like you guys are in discussions with them right now. I think you guys have said -- and maybe correct me if I'm wrong, but for calendar '21, you had previously been expecting a similar amount from the government grants this year compared to last year. So when you're talking about going back to having discussions with the government over these grants, are you saying to re-discuss the additional grant? Or has that the overall expectation for the year changed?
Amir Hai - CFO
Yes. Basically, we gained around -- last year, we gained around $1.2 million, $1.3 million in grants. Right now, we started the process of 2021 grant in Q1. And at that time, there was a government transition and without any state budget approval. This creates kind of a budget limitation. So as of now, what you see in the P&L is about $70,000, $75,000 per quarter. This is secured and for the other plans, we are still in discussions with the Israel authorities. And we hope that we will make progress in the coming months. If we succeed to gain this plan, this will be paid retroactively from the beginning of the year.
Operator
(Operator Instructions) The next question is from Sasha Karim of IPI.
Sasha Karim - Partner & Portfolio Manager
First question from me. Is there anybody else, is there any other assurance provider currently engaging with Rakuten to be integrated in your ICP or to the best of your knowledge are you the only company doing that?
Eyal David Harari - CEO
I don't want to refer you to specific things about Rakuten. But overall, we are having a very good relationship with Rakuten. We just mentioned a few quarters ago our extension into 5G with them and this is one of the first deals in the market for 5G standalone, if not the first. We are now very busy to integrate our solution and deploy it into their live network as they are evolving with 5G. This is targeted to get live by end of the year. And our relationship is very tight with them. And as you could indicate from the last analyst reports we had with them and testimonials we had with them. We are working very closely. They are very important customers and we feel very comfortable about our relationship with them.
Sasha Karim - Partner & Portfolio Manager
Next question would be are you expecting to recognize any significant revenue this year from the Tier 1 LATAM win? Or does that not begin probably until 2022?
Eyal David Harari - CEO
The revenue is -- depends on the implementation of the project. This is something a few months down the road. They're likely to happen more in the 2022 revenue year.
Sasha Karim - Partner & Portfolio Manager
Got it. And then my last one would just be on cloud opportunities. I think we've seeing dish comfort very strongly. Maybe not so much the case for established telcos. But would you agree with the general thesis that greenfield operators are [mobiling] to outsource their network to clouds and therefore a theory, it should be a best opportunity for you if more cloud-native software.
Eyal David Harari - CEO
I believe the whole telco industry as a whole is going into the public cloud architecture and solutions. Obviously, greenfield operators have less legacy and less limitations. Therefore, they can move faster and take more strategic decision earlier. While we see more of the other operators and operators that are already established with networks also taking steps and there were many press releases by the different public cloud providers on partnership with operators, like we mentioned AT&T and Azure, but there were others as well. This is the trend that is gaining momentum, and it's a very exciting momentum for us because all of our technology investments, a lot of our R&D investments, including our lately released AI capabilities on top of the RADCOM ACE, this is all target driven and into such an environment, and we believe this creates a favorable environment for us in the assurance space.
Operator
There are no further questions at this time. This concludes the RADCOM Ltd. second quarter 2021 results conference call. Thank you for your participation. You may go ahead and disconnect.