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Operator
Good day, ladies and gentlemen, and welcome to the Q1 2014 PAR Technology results conference call. My name is Verita and I will be your operator for today. (Operator Instructions).
I would like to turn the call over to Mr. Christopher Byrnes, Vice President for Business and Financial Relations. Please proceed, sir.
Christopher Byrnes - VP for Business & Financial Relations
Thank you, Verita, and good morning, everyone. I would like to take this opportunity to welcome you to the call of PAR's first-quarter 2014 financial results review and at this time I would like to take if I can to go take care of certain issues in regards to the call today.
Participants on the call should be aware that we are recording the call this morning and it will be available for playback. Also we are broadcasting the conference call via the World Wide Web. So please be advised if you ask a question, it will be included in both our live conference and any future use of the recording.
Joining me on the call today is PAR's CEO and President, Ron Casciano, and Steve Malone, PAR's Controller and Chief Accounting Officer.
At this time I would like to tell you that this conference call includes forward-looking statements that reflect management's expectations based on currently available data. However, actual results are subject to future events and uncertainties. The information on this conference call related to projections or other forward-looking statements may be relied upon and subject to the Safe Harbor statement included in our earnings released this morning and in our annual and quarterly filings with the SEC.
I would now like to turn the call over to Ron Casciano for the formal remarks portion of our call, which will be followed by general Q&A. Ron?
Ron Casciano - President and CEO
Thanks, Chris. Good morning, everyone. Thank you for joining us today. I would also like to welcome you to our first-quarter call. During this call I will review our results for the quarter. Steve Malone will give the financial details, and then we will open the call for Q&A.
The Company reported first-quarter revenues of $56.5 million, a 15% decrease over the $66.7 million reported in the first quarter in 2013. For the quarter, the net loss from continuing operations on a non-GAAP basis was $644,000 or $0.04 loss per share. This compares to non-GAAP net income from continuing operations of $178,000 or $0.01 per diluted share reported a year ago.
Our goal continues to be creating value for our shareholders. To accomplish this, PAR's strategy remains focused on diversifying its go to market activities toward a broader range of prospective customers. We believe this strategy will generate a higher mix of revenue from sales in software and solutions. This diversification is a key component to us building our recurring and subscription-based business that will result in a more consistent financial performance for PAR.
Within the hospitality market, our strategy is being validated by an industrywide adoption of mobility, cloud-based software platforms, and SaaS delivery models as market participants look to maximize the return of their IT investments. The top strategic priorities for our hospitality business are to capitalize on these trends and expand the adoption of our ATRIO and SureCheck solutions to more customers. Our industry leadership along with the product investments we have made position us well to execute on the growth opportunity within these markets.
Overall, hospitality technology revenues for our first quarter were 58% of total revenues and were reported at $32.8 million, an 18% decrease from the same period in 2013. This decrease can be attributed to lower year-over-year revenues associated with our largest restaurant customers as certain product deployments with these customers in the first quarter of 2013 were not duplicated in this most recent quarter.
We expect improving conditions with many of these accounts as they have communicated their commitment to increase their number of stores as well as execute upon technology upgrades within existing stores in 2014.
During the first quarter, we have been encouraged by the performance of our channel organization, which realized favorable revenue growth as compared to the first quarter of last year.
In the quarter, we released our latest version of our food safety and task management solution, SureCheck. This release has many international features and now supports our initiatives in Europe, UK, China, and Mexico. Our SureCheck solution deployment to Wegmans food markets is progressing well, noting that we expect to have their entire network of stores online later this year. Also during the quarter, we began deploying SureCheck to several stores for another large national grocery chain and we are currently active with several promising pilots.
On the hotel side of our hospitality segment, our cloud-based ATRIO guest experience management solution continues to make clear and steady progress. With ATRIO's purpose-built cloud design, we leverage the benefits and dramatic cost reductions that have occurred in cloud computing over the last four years. This design provides PAR with a competitive advantage when compared to on-premise, server-based property management solutions as well as solutions that use remote data centers. Other advantages to our two cloud computing design include inherent benefits ranging from automatic backup and recovery, real-time system health monitoring, and rapid global deployments.
We have installed a number of new North American-based ATRIO customers in this past quarter and recently successfully deployed ATRIO to a new customer site 100% remotely without a site visit, proving the value of our innovative user experience that nearly eliminates the need for training. With a high turnover in hotels, training and retraining represent a large cost and a major pain point in the industry.
We also signed on new customers for our SpaSoft software to properties located in the US and Middle East. We are focusing on expanding our network of international channel partners and in this recent quarter, we signed on new partners for Europe, Middle East, and Africa.
In turning to our government business, while this business performed well again this quarter we continue to carefully monitor the federal contracting environment and the timing of task orders associated with certain contracts. Our government segment revenues declined 11% in the quarter from Q1 of 2013 as we continue to see volatility in the task orders associated with our large contract with U.S. Army's Eagle Intel-X program.
However, profits in this segment increased by 22% over last year, driven by favorable performance on fixed price programs, increased fees, and a one-time benefit due to favorable contract negotiations.
We announced a significant new award in the quarter with a five-year $7.9 million contract to provide operation and maintenance support services at the Naval Computer and Telecommunications facility in LaMoure, North Dakota. Our backlog remains strong in this segment and we continue to grow the pipeline available to our Company in the area of intelligence, surveillance, and reconnaissance.
I would now like to turn the call over to Steve Malone, our Controller and Chief Accounting Officer, for his financial report.
Steve Malone - Controller and CAO
Thanks, Ron. Good morning, everyone. Product revenue in the quarter was $18.6 million, a decrease of 22% compared to the first quarter of 2013. This decrease was due to the timing of system deployments primarily associated with Yum! and CKE Restaurants. Although we may experience this revenue volatility given the timing of rollouts with our major customers, we have been successful in growing revenue through our dealer channel, noting a 24% increase year-over-year. Additionally we have realized increased revenue from the sale of hardware associated with our SureCheck solution as we continue to expand our installed base of active SureCheck devices.
Service revenue declined 11% to $14.3 million compared to the first quarter of 2013. The decrease was driven mostly by the aforementioned decline in product revenue from deployments to major customers in 2013. A focal point of our service business has been around generating significant recurring revenue, noting that 72% of service revenue from the first quarter was recurring.
Contract revenue was $23.7 million, down from the $26.7 million for Q1 of last year. The decrease was due to the timing of task orders on our ISR integration contracts, contracts that have historically contributed to revenue volatility due to the changing requirements of the US Department of Defense. Partially offsetting this decrease was an increase in revenue from various fixed-price technical service contracts supporting the operation of military communication facilities worldwide.
Our contract backlog as of March 31 was $90.6 million. Product margin for the quarter was 30.6% versus 31.1% in the first quarter of 2013. This slight decrease is attributable to an unfavorable product mix of terminals as well as from the less favorable absorption of fixed costs due to reduced volume. Service margin for the quarter was 33%, an increased from the 27.9% reported in Q1 of 2013. During the quarter, we have continued to execute upon expense control initiatives, primarily related to our field, repair, and installation operations.
Contract margin was 6.9% in the quarter, an increase from the 4.7% reported during the first quarter of 2013. This improvement is due to additional margins realized on certain contracts that were modified during the quarter. Partially offsetting this increase were costs associated with business development initiatives.
Non-GAAP SG&A was $8.7 million, a reduction of approximately $700,000 from the $9.4 million recorded last year. We continue to implement cost control initiatives across each of our business segments.
R&D expense was $3.9 million, a slight decrease from the non-GAAP $4 million reported during the prior year. R&D expense is primarily associated with our hospitality product lines as we continue to invest in the feature expansion of our innovative hardware and software product offerings.
Moving on to the balance sheet and statement of cash flows, at the end of the first quarter, working capital was approximately $31.3 million with a current ratio of almost 2 to 1. Total debt was $1 million. Days sales outstanding for our hospitality and government businesses were 57 days and 53 days respectively. The Company generated $1.9 million of operating cash flow. Depreciation and amortization were $830,000. Capital expenditures and capitalized software were $591,000 and $994,000 respectively.
This concludes my formal remarks. I would like to turn it back to Ron for his closing comments.
Ron Casciano - President and CEO
Thanks, Steve. In summary, our first-quarter results were in line with our expectations as we had forecasted a slower start to the year. We see improving conditions in the back half of this year as new product initiatives continue to gain traction in their respective markets and additional deployments with our major customers are scheduled.
In 2014, we will continue our investment in new products and we remain confident in our strategy which will allow us to annuitize our revenues and enhance long-term revenue growth with higher-margin product offerings.
This concludes our remarks. I would now like to open the call for questions. Thank you.
Operator
(Operator Instructions). Sam Bergman, Bayberry Asset Management.
Sam Bergman - Analyst
Good morning, Ron, Steve, and Chris. In the press release you mentioned about sometimes there are volatile quarters in hospitality and quick serve. Can you tell us if any order or orders get pushed into this next quarter or was it basically pushed into the different quarters of this year?
Ron Casciano - President and CEO
It was primarily, Sam, the timing of the requirements of our major customers, so there was no -- not a lot of slippage into other quarters. It was just anticipated there wasn't going to be as much volume of activity in Q1 as we had in the past and we expect that volume to pick up later in the year.
Sam Bergman - Analyst
All right, can you give us any idea when later in the year? Are we looking at third quarter, we looking at fourth quarter or a combination of all three quarters, second, third, and fourth?
Ron Casciano - President and CEO
It will be mostly in the second half, Sam, which is typically our trends if you look over our history, the first half of the year is usually slower than the second half of the year. We did have some smaller business that we had hoped for Q1 that's pushing out but for the most part it is the timing of the needs of our major customers.
Sam Bergman - Analyst
Okay, the deferred revenue line jumped 25% on the press release. Is this a purchase order or unannounced customers or an existing customer? Part two, is it hardware and software or just hardware?
Ron Casciano - President and CEO
I will let Steve answer that one, Sam.
Steve Malone - Controller and CAO
That increase is really due to the timing of our software maintenance agreements. There is some increase in some of our hardware maintenance as well but the largest contributing factor would be our software maintenance service agreement.
Sam Bergman - Analyst
Okay. What investors conferences, Ron, are you going in the next 60 days?
Ron Casciano - President and CEO
We are scheduled to be in New York in May at the Sidoti conference. And we have a couple others on our radar for later in the year.
Sam Bergman - Analyst
A last question, since PAR is selling at book value and has some great new products coming out which give it sustainable long-term growth, I feel it is important as a large shareholder to communicate with other competitors in the space that I also hold shares of to see if there is an interest in acquiring PAR. I've had several discussions recently. Will the Board, lacking three members, could they listen and accept any offers?
Ron Casciano - President and CEO
Sam, we are always -- have our ears open to opportunities that may come our way and let me just leave it at that.
Sam Bergman - Analyst
Thank you.
Operator
(Operator Instructions). Stan Berenshteyn, Sidoti.
Stan Berenshteyn - Analyst
Good morning, filling in for Matthew Paul. My first question is regarding R&D spending, what is your target spend rate going forward?
Ron Casciano - President and CEO
As I said in our fourth-quarter call several weeks ago, we anticipate our R&D spend rate to trend up from what we have been spending in the first quarter as we are accelerating investments and some of our new initiatives. So we expect it to trend up as the year goes forward.
Stan Berenshteyn - Analyst
Okay, as a percent of revenue, is the first-quarter SG&A run rate an appropriate measure moving forward?
Ron Casciano - President and CEO
I think it is. You always have little fluctuations if there's a major marketing effort going on in a quarter but I think as a percent of revenue, hopefully it will trend down a little bit.
Stan Berenshteyn - Analyst
Okay, is the lower product shipments in Q1 something that we can look to be shifted towards Q2?
Ron Casciano - President and CEO
I think you will see a more dramatic shift in the second half of the year as opposed to the second quarter.
Stan Berenshteyn - Analyst
All right, appreciate it. Thank you.
Operator
Sam Bergman, Bayberry Asset Management.
Sam Bergman - Analyst
Back so quick. Just another question in terms of -- can you just give us any idea or talk about any ATRIO beta sites?
Ron Casciano - President and CEO
I can tell you, Sam, that we have increased the number of actual installations in the quarter. The momentum is increasing. We are in discussion with a lot of potential customers and I believe you had asked the question before about international opportunities. We are certainly in some final discussions with a few opportunities overseas as well as a very large pipeline overseas. So we expect later this year to increase our installed base as we go forward and the interest is as high as ever.
Sam Bergman - Analyst
Sounds good. Thanks.
Operator
Thanks for your question. We have no question at this time.
Ron Casciano - President and CEO
Well, thank you for participating in the call. Chris and I will be available if there's any follow-up questions. Thanks and have a good day.
Operator
Ladies and gentlemen, thank you for your participation in today's conference. This concludes the presentation. You may now disconnect and thanks for joining.