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Operator
Ladies and gentlemen, thank you for standing by and welcome to the Molina Healthcare third-quarter 2016 earnings conference call.
(Operator Instructions)
As a reminder, this call is being recorded Thursday, October 27, 2016.
I would now like to turn the call over to Juan Jose Orellana, Senior Vice President of Investor Relations. Please go ahead.
- SVP of IR
Thank you, Ash. Hello, everyone, and thank you for joining us.
The purpose of this call is to discuss Molina Healthcare's financial results for the third quarter ended September 30, 2016. The Company's earnings release reporting its results was issued today after the market closed and is now posted for viewing on our Company website.
On the call with me today are Dr. Mario Molina, our CEO; John Molina, our CFO; Terry Bayer, our COO; and Joseph White, our Chief Accounting Officer. After the completion of our prepared remarks, we will open the call to take your questions. If you have multiple questions, we ask that you get back in the queue so that others can have an opportunity to ask their questions.
Our comments today will contain forward-looking statements under the Safe Harbor provisions of the Private Securities Litigation Reform Act. All of our forward-looking statements are based on our current expectations and assumptions, which are subject to numerous risk factors that could cause our actual results to differ materially. A description of such risk factors can be found in our earnings release and in our reports filed with the Securities and Exchange Commission, including our Form 10-K Annual Report, our Form 10-Q quarterly reports and our Form 8-K current reports. These reports can be accessed under the Investor Relations tab at our Company's website or on the SEC's website. All for looking statements made during today's call represent our judgment as of October 27, 2016, and we disclaim any obligation to update such statements except as required by securities laws.
This call is being recorded and a 30-day replay of the conference call will be available at our Company's website, molinahealthcare.com.
I would now like to turn the call over to Dr. Mario Molina.
- CEO
Thank you, Juan Jose. Thanks, everyone, for joining us on the call today.
We are pleased with the results we reported today. Revenue and enrollment growth remains strong and medical margins across the majority of our products are improving. Today's results provide insights into the operational improvements we have made, as well as some of the challenges that we confront. While we have shared our strategy to addressing some of these challenges in the past, it is helpful to re-examine them by separating them into two categories: those that are specific to Molina and those that are environmental.
As we communicated early this year, the internal challenges the Company faced included weaker than anticipated operational performance at our Puerto Rico, Ohio, and Texas health plans. We are making progress in Puerto Rico, but as we have had said in the past, the turnaround there will take some time given our recent entry into the market and the time needed to benefit from new provider agreements and from our care model.
In contrast, our interventions at are more established Ohio and Texas health plans have yielded significant operational improvements enabling us to overcome the challenges we discussed earlier this year.
In addition to the improvements that we have made at specific health plans, we continue to upgrade our technology. During the third quarter, we upgraded the newer version of our existing enterprise core administration platform across 12 health plans. The upgrade allows us to continue to accommodate growth and increase administrative efficiency while adapting to changing compliance and other business requirements.
The second category of challenges includes environmental or external matters. The most significant of these challenges involved the Affordable Care Act's insurance Marketplaces.
Before I discussed the challenges further, we should not lose sight of the fact that the Affordable Care Act has been successful in providing health insurance coverage to 20 million people. We have always believed that participation in the health insurance Marketplace is directly aligned with the Molina mission to provide healthcare to people receiving government assistance. The fact that we have enrolled over 550,000 market-place members, today confirms that many Americans value the combination of affordable and quality healthcare that Molina offers.
Notwithstanding all of its benefits however, the health insurance Marketplace has suffered from its share growing pains. I want to emphasize that no undertaking of this complexity and size is ever implemented perfectly. My remarks today are not meant to condemn a valuable and much-needed program. The Marketplaces are generally performing well. They only require modification and adjustment, not wholesale change.
We believe that risk transfer is one aspect of the Marketplaces that requires immediate attention. Because this is the first iteration of the risk transfer process, we should not be surprised that it needs fine-tuning. Specifically, the Marketplaces must modify their risk transfer methodology so that low-cost and low premium insurers are not penalized.
The goal of the risk transfer program is to encourage health plans to compete based on the value and efficiency of their services rather than by attracting healthier enrollees. This is a laudable and necessary goal, which we had Molina support, but we must be sure that the risk transfer methodology used does not interfere with the equally laudable and necessary goal of affordable quality healthcare.
As outlined by the US Department of Health and Human Services in the Federal Register, the intent of the Affordable Care Act's use of risk adjustment was to reflect health risk not other cost differences. The key weakness of the current Marketplace risk transfer methodology is that it redistributes dollars among health plans based on total premiums not health risk.
To understand this, we need to briefly describe the mechanics behind Marketplace risk transfer. Risk scores are determined for each health plan based upon the documented health status of that specific plans membership. Risk transfer is accomplished when health plans with risk scores below one, transfer money to help plans with risk scores above one.
Payments are calculated by multiplying each individual health plan's relative risk score by the statewide average premium. But since premiums include medical and administrative costs, any transfer payment is based, in part, on non-medical costs captured in the statewide average premium. This is in conflict with the US Department of Health and Human Services stated intent.
Using premiums in the calculation rather than medical costs creates two distortions. First, the application of risk scores to premiums inappropriately transfers funds based in part on costs that are not medical in nature. Second, the use of a statewide average premium also discourages health plans from lowering premiums.
In order to offset risk transfer payment in the future, plans have an incentive to increase premiums. In other words, if a health plan was to cut its premium, it's risk profile remained the same, and the average statewide premium increased, it would owe more and risk transfer payments in the following year.
Fortunately, a risk transfer fix can be implemented by simply modifying the transfer formula so that premium is adjusted based on 80% of the premium rather than 100% of the premium. This 20% reduction to the premium base would correlate with the statutory minimum medical loss ratio of 80% as required by the Affordable Care Act.
On October 6, we documented our concerns in a comment letter to CMS. Remember, the financial impact of spiraling premium increases will be borne not only by the insured, but also by the federal government and taxpayers because of associated higher premium subsidies.
Currently, about 25% of Molina's Marketplace premiums flow back to the government and then on to our competitors as part of the risk transfer process. For the 2015 benefit year, our risk transfer payments were approximately $254 million; and so far this year, we have accrued $372 million for the 2016 benefit year.
As a result of this flawed risk transfer methodology, we maybe be forced to curtail our marketing in certain Marketplace states. I used the word cartel rather than terminate because we remain committed to working with the government to create a competitive, stable, and sustainable environment for the Marketplaces.
In addition to Marketplace, another developing story is that of our proposed acquisition of the assets being divested from Aetna and Humana as a result of their proposed merger. This is a great opportunity for Molina to add scale to our Medicare Advantage offering; however, due to its ongoing nature, we cannot comment further. It is important to note that Molina has more than 10 years of experience in serving the most difficult of Medicare members, the dual eligibles.
We are pleased that our Medicare plan in New Mexico has achieved a four-star rating. In addition, our Florida health plan improved to three and a half stars and achieve a commendable rating from NCQA. This improvement to our star scores is no small feat. CMS and the publication Health Affairs have reported that social determinants of health impacts star scores. I want to congratulate our health plans on their success on improving measurable quality. Great job.
As a reminder, we closed on the Total Care acquisition in New York and began reporting on that business during the third quarter. We feel good about the prospects for this New York business as well as its long-term strategic value in one of the top-five markets for government programs in the country.
Finally, I wanted to congratulate Molina Medicaid Solutions on two recent of accomplishments. First, on October 6, our MMIS system in West Virginia was certified by CMS. West Virginia is the first state to fully participate in a new, rigorous certification protocol. CMS cited West Virginia for successfully implementing an MMIS system on schedule and on budget. I would like to congratulate the West Virginia Department of Health and Human Resources, as well as our team, for accomplishing this significant achievement.
Second, the state of Louisiana has extended our MMIS contract for another year, and we welcome the opportunity to continue to work with the state in 2017.
That concludes my remarks. With that, I'll turn the call over to John for a look at our financial performance in greater detail.
- CFO
Thank you, Mario. Good afternoon, everyone. Today, we reported net income per diluted share of $0.76 in the third quarter compared to $0.58 in the second quarter of 2016. On an adjusted basis, which we believe to be a more meaningful measure of our earnings, we reported $0.85 this quarter, up from $0.67 during the previous quarter.
Revenue increased to $4.5 billion for the quarter into nearly $13.5 billion for the first nine months of this year. As Mario discussed earlier, we have worked diligently on the issues we outlined during the first quarter and we have overcome many of those challenges.
Compared to the first and second quarters of this year, the results we reported today are relatively free of out-of-trade adjustments. This makes the discussion of the results we reported today relatively straightforward. Put very simply, our Medicaid and Medicare businesses are doing better, but Marketplace has lagged.
I think the key points to draw from in the results that we issued today are the following: First, our business is headed in the right direction. Utilization of medical care services is trending downwards, and the issues we experienced earlier this year in Ohio and Texas are substantially behind us. Results in Puerto Rico, while still not where we want them to be, our improving. If we remove out-of-period revenue adjustments for Puerto Rico and Texas from our second-quarter results, we see that our medical care ratio for all of our businesses combined, excluding Marketplace, decreased by 70 basis points from the second quarter of this year.
Second, we continued to benefit from greater administrative costs efficiency. Our general and administrative expense ratio dropped 50 basis points during the third quarter to 7.6%. This decline is partially the result of lowering advertising and brokerage expenses, and we will see higher G&A expense in the fourth quarter as open enrollment and advertising ramp up. Nevertheless, we are on track to finish 2016 with a full-year G&A ratio well below 8%.
Third, the benefits of geographic and product diversification are real. If you study the health plan and product information in our earnings release, you will see that different states and different products often support earnings when other states and products experience financial challenges. This is why geographic and product diversification, for example, our New York acquisition and our proposed Medicare transaction, are so important. This is why we stay the course in markets like Puerto Rico when other health plans might consider leaving.
The ACA Marketplaces provide us with a long-term opportunity for continued diversification that is consistent with the Molina mission. 20 million Americans have health insurance today as a result of the Affordable Care Act. Today we provide affordable and quality healthcare to over 550,000 Marketplace members, making us one of the top-10 largest Marketplace providers.
It is important to present the financial challenges we face in the Marketplace into the proper perspective. By excluding adjustments made in 2016 that relate to dates of services in 2015, we can get a better sense for what that pure period performance is for the Marketplace. Following this approach, the medical care ratio for the Marketplace program increased to 89% in the third quarter from 80% in the second quarter.
On our last call, we told you that we expected Marketplace performance to deteriorate during the second half of this year. We expected lower financial performance as a result of: normal membership attrition; the addition of higher-cost members through the special enrollment process; higher costs, as members reached the limits of cost-sharing provisions of their coverage; and increasing utilization, as members become more engaged with our care networks. All of those things happened, but they do not tell the whole story.
We also recorded higher-than-expected risk transfer liabilities in the quarter, which further reduced our premiums and our margins. As Mario said, we believe that the methodology used to calculate Marketplace risk transfer payments penalizes efficient and affordable health plans like Molina. And as a result, those participating affordable Marketplace policies ultimately pay higher premiums. Currently, about 25% of Molina's Marketplace premiums flow back to the government, and then on to our competitors, as part of the risk transfer process.
For the 2015 benefit year, risk transfer payments paid by Molina were approximately $254 million. So far this year, we have accrued $372 million for the 2016 benefit year due. If the risk transfer formula were modified, so that the statewide average premium is reduced by 20%, to reflect the minimum medical costs floor of the ACA, only 20% of our marketplace premiums would be transferred to competitors, and our liability at September 30 would have been reduced by $75 million.
Nevertheless, we believe that marketplace performance for the full-year 2016 will be approximately break-even. That is for 2016 dates of service. We continue to be cautiously optimistic that our Marketplace business will generate after-tax margins consistent with the rest of our business for 2017. As Mario discussed, we remain actively engaged in improving the risk transfer payments and the risk-sharing methodology.
Turning to our balance sheet. As of September 30, 2016, the Company had cash and investments of more than $4.6 billion, including almost $390 million at the parent company. Days and claims payable came down one day sequentially to 47 days. As a reminder, we do not provide quarterly guidance.
As we have said repeatedly during past calls, we adjust guidance only when we believe there is a material change to the business from what we have previously communicated. There have been no material changes to our business since we issued revised guidance in April. And therefore, we are not making any adjustments to our 2016 guidance at this time.
We have decided to wait until February 2017 to host our next investor day. We strive to provide investors with relevant and quality information. However, we felt that the timing of this late fall potential conference, combined with the lack of visibility into the key events such as the US presidential election, a decision on the Aetna/Humana merger, and greater clarity on Marketplace risk transfer made it more prudent to wait.
This concludes our prepared remarks. Ash, we are now ready to take questions.
Operator
Thank you.
(Operator Instructions)
A.J. Rice with UBS.
- Analyst
Thanks. Hello, everybody. I understand, and I don't want to speculate on what's happening with Humana and Aetna, but just from Molina's thinking about being ready to take on this -- if the deal were to be approved -- it sounds like it would all happen very quickly in January, do you have to make any spending investment, is there something we should think about, in terms of contingency, that you're likely to need to invest either late this year or early next year, as you start to consider that -- until you get a decision?
- CFO
As we have previously said, we're not going to discuss the transaction.
- Analyst
Okay, but even if the transaction doesn't go through, you have to do any spending that we should think about for the fourth quarter or anything?
- CEO
Well, this is Mario. We mentioned that we will see an uptick in costs related to the open enrollment periods around marketing, advertising, broker commissions.
- Analyst
Okay. All right. And then maybe want to follow-up then. On the commentary around the exchanges -- we appreciate that.
I am just trying to understand if your hope to get to a target margin for next year. Is that based on rate increases that you can foresee in your assumptions about where enrollment would be, or is it contingent upon getting some changes in the risk adjusters?
- CFO
This is John, A.J. No, we didn't price any changes to the risk adjustment methodology into 2017. It's a combination of price increases and better medical management.
- Analyst
Okay. All right. Thanks a lot.
Operator
Matthew Borsch with Goldman Sachs.
- Analyst
Congrats on the quarter. This is Chris Benassi on for Matthew Borsch. Could you elaborate on where you are seeing pressure in the Marketplace, and is this consistent with prior-year trends such as Memberture and SEPs, or is this a more accelerated development. Thank you.
- CFO
It really is along the lines of the four items I pointed out, which is attrition, higher costs for the SEP, people running out of their risk-sharing when their out-of-pocket costs, and then increasing utilization, as people become more familiar with our networks and seek care. It's not widespread; we are in the Marketplace in a number of states, and we have very good results in a number of those states.
For this quarter, we were hit with an adjustment to our risk adjustment liability of about $30 million that came from a catch-up, so to speak, as we get more information in from the actual outside actuaries. But I would say that we have a couple of markets that aren't doing well, and we have a number of markets that are doing better.
- Analyst
Thanks. And just one quick follow-up to that. Are you seeing less churn, or have you seen any incremental improvement from the SEP measures that were implemented? Just trying to dig a little deeper there.
- CFO
No. We're not seeing anything significant in terms of changes between 2015 and 2016 SEP.
- Analyst
Perfect. Thank you.
Operator
Dave Windley with Jefferies.
- Analyst
Hi, good afternoon. I appreciate your taking the question. So in light of your comments about the Marketplace, how do you view your expansion of territory, expansion of offerings and coverage in the Marketplace for 2017?
- CEO
Hi, this is Mario. We are expanding in a number of counties, but staying within our existing states, so we are expanding in Washington, we are expanding in Florida, and we are expanding in California.
- Analyst
And do those states overlap with the limited areas where you are seeing some challenges that John just alluded to?
- CEO
No, I wouldn't say that.
- CFO
I wouldn't either, this is John.
- Analyst
And then I guess on Florida, you list in the press release a decent rate increase there, and ALR ticked up pretty significantly. I guess I was intuiting that might have been Marketplace-driven, but it sounds like from that answer, that's not the case. So maybe what is driving Florida cost performance up?
- CAO
It's Joe speaking, Dave. I think what's happening in Florida is tied to the Marketplace, but I would associate it more with risk adjustment than I would factors that we were anticipating that played out that John listed.
- Analyst
Okay. Thank you for that. I will drop out.
Operator
Chris Rigg with Susquehanna Financial Group.
- Analyst
I just wanted to clarify a comment you made a minute ago, John, on the out-of-period risk adjustments of $30 million. Is that related to service dates in 2015, or is it all in-year?
- CEO
It's all in-year, Chris, but out-of-quarter.
- Analyst
I guess I'm just trying to -- it's still not 100% clear to me whether you're saying that sort of the morbidity of your Marketplace membership is trending worse than you thought, or it's simply a function of the risk adjustment methodology, and that is the primary source of the problem right now?
- CEO
That is correct. It is primarily the risk adjustment methodology: about 20% of that relates to non-medical costs, so you exclude that, and the Marketplace for us is pretty good now, but it gets great at that point, but it's not the morbidity is worse than we thought.
- Analyst
Okay. And then lastly, I'm not sure what you are going to be able to say but this, but obviously the EPS range for the fourth quarter is $0.45 wide. Is there any color you can give us around that?
- CEO
You're right. We can't say anything about that.
- Analyst
Figured. Thanks a lot.
Operator
Ana Gupte with Leerink.
- Analyst
Sorry, can you hear me?
- CEO
We can hear you now.
- Analyst
Is this better?
- CEO
Go ahead, Ana.
- Analyst
So on the risk adjusters, the first question I had was: you talk about this cost versus non-medical costs issue. Is this something that is specific to the Medicaid, managed Medicaid NCOs, and as a sub-lobby, if you will, have you all compared notes and now you are seeing similar issues on the risk adjusters at all?
- CEO
This is Mario. This, we believe, is the flaw the methodology. It is not consistent with the stated intention of risk adjustment, as published in the Federal Register. I'm not sure what the other plans are seeing, but I think that this is a generalized phenomenon, regardless of the plans. We made our comments to CMS in a comment letter was submitted October 6.
- Analyst
And has this got anything to do with the level of quoting one plan is doing relative to the others? I've heard that anecdotally in the Marketplace, where certain plans that like to write large checks, big balance sheet coffered names like Empire and Anthem and all of those? Do you think that it is a quoting issue?
- CEO
No, we think this is a flaw in the methodology.
- Analyst
Finally, the same question on the risk methodology. You had put out a press release, and this was right after CMS talked about the prescription drugs being included in the risk adjuster, and a more, I guess fair or something of that nature spread on the risk adjusters across various plans. So what prompted you to put that press release out, and were you viewing this as a positive thing, or just any change is better than status quo, or something else?
- CEO
This is Mario. No, we believe that was a positive change. Again, getting back to our comments today, the risk adjustment should be a reflection of the health status of the members. And we think that including pharmacy data is definitely a step in the right direction. Nevertheless, we think the underlying methodology is still flawed and needs to be corrected. This needs to really reflect health risk assessment, and not total premium cost.
- Analyst
Okay. I will queue up again. I have other questions. Thanks.
Operator
(Operator Instructions)
Kevin Fischbeck with Bank of America Merrill Lynch.
- Analyst
Thanks. I'm going to ask a question kind of about the Humana deal, but I think it's something you can answer, because it's more about strategy. I guess when other companies have said -- the other Medicaid companies have said that they didn't really bid on the Humana ask, that's because they wanted to maintain a target for the low-income population.
And since you have had a lot of success on the exchanges, because you stuck to that low-income threshold, how do you think about targeting Medicare Advantage in the higher-income brackets? Is that something that you think is portable, or is it really still the low-income side that you want really want to be targeting?
- CEO
Hello, this is Mario. I think that if you look at Medicare and managed care, it is where Medicaid was a number of years ago. And we think the experience we've had with Medicaid, and with Marketplace, and with growing our brand, and building out our networks, will help us compete for Medicare Advantage patients and to grow our Medicare business.
- Analyst
So it's not necessarily a low-income target. So if for whatever reason Aetna/ Humana falls apart, we should maybe expect you to continue to be investing money in the Medicare business -- that's a business that you want to grow, whether or not this deal happens?
- CEO
That's correct.
- Analyst
All right. Thanks.
Operator
Ana Gupte with Leerink.
- Analyst
So on Ohio and Texas again, what should we think about as the normalized loss ratio for 2017, and in Texas, I thought you had a sequential deterioration, is that fair? I don't know whether I saw that correctly, since the release came pretty recently?
- CAO
Ana, it is Joe speaking. There was a deterioration in Texas, sequentially, but remember, we had that big out-of-period quality pick-up revenue last quarter, so that's more than a little bit distorted. Again, as John said, we feel real good about Texas and Ohio, we feel real good about a lot of our health plans right now, but I think the Texas and Ohio numbers for the third quarter of this year are pretty representative.
- Analyst
Okay. That's helpful. Thanks.
Operator
Dave Windley with Jefferies.
- Analyst
Thank you for taking the follow-up. Your release talks about institution of an MLR floor in South Carolina, and I think effective date of July 1. Your first half is below that level; the third quarter jumped significantly above that level. I wondered if the third quarter performance was simply kind of a true-up of that MLR floor, or if there was deterioration in kind of underlying performance there, and how might that floor affect you going forward? Thanks.
- CAO
It's Joe speaking. There's a little bit more disclosure about South Carolina in our 10-Q, but I will save you the trouble of looking that up. South Carolina has had some pretty hefty rate increases over the last 12 months, but there have been benefit expansions that went to that.
So we expected to see some tightening of margins in South Carolina that would probably take us above the MLR floor of 86% under normal circumstances. That's okay, that health plan ran at a very low MCR for quite a while, and then with running at MCRs, we don't expect to maintain long-term. But in summary, it's more of a benefit premium issue than it is a MLR floor issue.
Operator
Okay. Thank you. There are no further questions at this time. I will now turn the call back to Dr. Molina.
- CEO
Thank you, everyone, for joining us. We look forward to you talking to you in 2017.
Operator
Ladies and gentlemen, that does conclude the call for today. We thank you for your participation and ask that you please disconnect your lines.