Marcus & Millichap Inc (MMI) 2016 Q1 法說會逐字稿

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  • Operator

  • Thank you for standing by. This is the conference operator. Welcome to the Marcus & Millichap first quarter earnings conference call. As a reminder, all participants are in listen-only mode and the conference is being recorded. After the presentation there will be an opportunity to ask questions. (Operator Instructions). I would now like to turn the conference over to Brad Cohen. Please go ahead.

  • Brad Cohen - IR

  • Thank you. Good afternoon and welcome to Marcus & Millichap's first quarter 2016 earnings conference call. With us today are Marcus and Millichap's President and new Chief Executive Officer, Hessam Nadji; and Chief Financial Officer, Martin Louie.

  • Before I turn the call over to management, please remember that our prepared remarks and responses to questions may contain forward-looking statements. Words such as may, will, expect, believe, estimate, anticipate, goal, and variations of these words and similar expressions are intended to identify forward-looking statements. Actual results could differ materially from those implied by such forward-looking statements due to a variety of factors including, but not limited to, general economic conditions and commercial real estate market conditions including the recent conditions in the global markets, in particular the US debt market; the Company's ability to retain and attract transactional professionals; the Company's ability to retain its business philosophy and partnership culture; competitive pressures; the Company's ability to integrate new agents and sustain its growth; and other factors discussed in the Company's public filings including its Annual Report on Form 10-K, which was filed with the Securities and Exchange Commission on March 15, 2016.

  • Although the Company believes the expectations reflected in such forward-looking statements are based upon reasonable assumptions, it can give no assurance that its expectations will be attained. The Company undertakes no obligation to update any forward-looking statement whether as a result of new information, future events, or otherwise.

  • In addition, certain of the financial information presented on this call represents non-GAAP financial measures. The Company's earnings release, which was issued this afternoon and is available on the Company's website, presents reconciliations to the appropriate GAAP measure and explanation of why the Company believes such non-GAAP measures are useful to investors.

  • Finally, this conference call is being webcast. The webcast link is available on the Investor Relations section of our website at www.marcusmillichap.com along with a slide presentation you may reference during the prepared remarks.

  • With that, it is now my pleasure to turn the call over to Mr. Hessam Nadji. Hessam?

  • Hessam Nadji - President & CEO

  • Thank you, Brad, and good afternoon, everyone, and welcome to our first quarter 2016 earnings call.

  • On behalf of our team, I'm very pleased to announce another quarter of growth for MMI as we celebrate our 45th years as a business. The first quarter of 2016 was marked by quite a bit of shifts and changes in sentiment at the macro level and the impact of a maturing real estate sales market in the aftermath of six years of impressive expansion. We're seeing a dichotomy in the market with improved sentiment from the beginning of 2016 coupled with healthy real estate and economic fundamentals on one hand and increased investors and lender caution and a maturing real estate cycle on the other.

  • In this environment, we still achieved strong growth, strengthened the fundamental drivers of the Company, and grew market share based on preliminary estimates. The Company also set new first quarter records for revenue, number of closings, and the size our salesforce. Our first quarter results were also helped by additional factors that I'll expand on here in a moment. As expected, real estate fundamentals remain healthy and the overall market backdrop remains favorable to our business. However, we continue to face the slower pace of market sales growth, extended transaction timeline, and challenging comps versus the first half of 2015.

  • Looking at the first quarter results, we achieved revenue growth of just over 12% and grew earnings by 8.4% compared to the first quarter of 2015. Brokerage revenue in the firm's core $1 million to $10 million private client business grew at a healthy rate of 9.8% year over year and accounted for 68% of total revenue. Private client transactions grew 10.8% compared to the first quarter of 2015, which we believe points to additional share gains in this vital market segment.

  • While key initiatives in further expanding our leading private client market position have been effective and remain a top priority, the quarter also benefitted from a few other factors. To start with, we saw a jump in large property sales valued at $20 million and above. This is a function of continued growth within our institutional division, IPA, the completion of many larger transactions by our non-IPA agents, and typically a higher volatility in the larger property transaction segment. This segment also included the closing of a large portfolio valued at nearly $500 million, which boosted revenue and dollar volume in the quarter. Last but not least, we also experienced some closing day variance with a number of transactions closing in late March as opposed to their scheduled completion in early April. This was simply a natural part of what occurs in our business from quarter to quarter and highlights the importance of viewing and analyzing our business model over a longer-term period, as we have shared with you in the past.

  • Key metrics such as the number of professionals and productivity also registered healthy gains in the first quarter. And, over the past 12 months, we were able to hire 114 professionals with prior experience, excluding interns, analysts, and support staff.

  • We continue to observe longer transaction timeline similar to the past two quarters due to lingering buyer and lender caution. We still view this trend as a natural part of a maturing cycle and the market's response to several years of steady price gain. While the ratio of our died transactions remains stable and within the average of the past three years, transactions are still taking longer to market, put under contract, and close, with a higher degree of closing date variability. Again, this is simply a reality of the business as the market transitions from several years of rapid expansion.

  • Overall, the number of transactions from our realty brokerage business was up 9.1% over the same period last year with sales volume of $7.5 billion representing growth of 22.7%. Adjusting for the larger portfolio sale that I mentioned earlier, our brokerage sales volume was up 14.7% compared to the first quarter of 2015.

  • As we've shared previously expanding our specialty division is another critical component of our long-term growth plan. These include hospitality, self-storage, seniors' housing, student housing, our IPA division, and many other specialized property types. Over the past five years, growing this part of the business was a major part of my personal responsibilities and, as I have assumed my new role, I'm excited to have Al Pontius leading our specialty divisions nationally. Al is a long-term Marcus & Millichap veteran and previous head of our office and industrial division and brings a deep level of expertise to the 16 specialties we service.

  • During the quarter, our overall sales volume in the specialty division grew by 22%, excluding the large portfolio sale mentioned earlier. This also reflects a large increase in $20 million and above sales in this particular quarter. But the overall strategy for further penetrating each property niche with specialized services, branding, training, and education is working well.

  • Our financing division, MMCC, which is also a critical component of our long-term growth plan, registered transaction increase of 19%, volume growth of nearly 18%, and loan originator growth of 18.5% compared to the first quarter of 2015. These results reflect the added focus we've placed on expanding MMCC. We've just recently hired two seasoned management executives from the industry to support the various MMCC growth initiatives.

  • Before turning the call over to Martin for a more in-depth review of our financial results, I'd like to provide some color on the investment market and our business through the lens of four primary pillars. These are the macroeconomic environment, real estate fundamentals, capital markets, and, of course, investment and sales activity.

  • The macroeconomic environment remains sound although many questioned the durability of the economic expansion at the beginning of the year when international headwinds sparked volatility in the capital markets. Since mid-March, which was a turning point for improving sentiment, economic indicators have confirmed a moderate but steady pace of growth here in the U.S. First quarter hiring added 628,000 jobs, just slightly ahead of last year's pace, and bringing the total employment up by 5.3 million jobs above the prior peak reached in 2008. This gives the United States economy and commercial real estate a sound footing, in contrast to the tepid international growth that we keep hearing about. Strength in retail sales, the housing market, and wage growth also support the notion of slower but steady growth for the foreseeable future.

  • The second pillar, real estate fundamentals, also remains on track with supply and demand in balance for all property types. Vacancy rates remain range-bound at healthy levels despite the increases in the pace of construction. This momentum supported elevated rent growth across all property types over the last year, which we expect to continue.

  • The third pillar, capital markets, have settled since the significant volatility we saw early in the year. A more patient Fed and lower interest rates are the silver lining of January and February's rather wild ride in the capital markets. Continued international uncertainty supports capital flows into the U.S., which is still viewed as the gold standard of safety. This should keep our interest rates low for the foreseeable future. There is plenty of debt and equity capital in the marketplace and lenders are competing to put money to work, even though they have clearly tightened commercial real estate underwriting standards and increased their level of deal scrutiny. While another Fed rate increase may be back in the conversation by June, we do not anticipate the next eventual Fed action to disrupt capital availability for our business.

  • On the investment activity front, although there has been media attention focused on contraction of investment sales during the first quarter, we believe much of this decline appears to be centered on entity-level and major portfolio transactions. We believe transaction activity by individuals, particularly in the private client market segment, tends to be more stable. Primary estimates point to mid-single-digit growth during the first quarter in individual transaction counts. This is in-line with the expectations of a market transitioning from several years of rapid growth to a still healthy and active environment with slower growth. We continue to see strong buyer interest and multiple offers on available assets, but pricing expectations have widened and marketing timelines have expanded compared to last year, as I pointed out earlier.

  • So, what do these trends and conditions really mean for MMI? First of all, we're well-positioned to further build on our private client market leadership. The $1 million to $10 million property sales market accounted for 83% of all sales and 60% of the commercial real estate commission pool in the marketplace over the past 12 months. Our tight alignment and leading share in the largest portion of the marketplace is a major advantage as we look to expand our market leadership within it.

  • Second, the increasing need for cash flow investments, higher yields, and hard asset allocation will continue to generate capital flows into commercial real estate. Sales growth in secondary and tertiary markets continue to outpace due to higher yields and improving local economies. Capital movement across the country and various property types highlight the power of the MMI platform in facilitating these transactions and a strategy for thousands of investors at any given time. As an example, 46% of our transactions over the past 12 months involved out-of-state buyers.

  • Looking forward, we expect the four pillars of real estate to remain supportive of MMI's business growth with some added volatility given the fluctuations in capital markets. The biggest risk remains an unexpected capital markets or economic shock beyond the increased volatility we've already seen over the past six months.

  • We are confident that we can continue to build on our success, but expect two factors to present challenges. First, the slowing pace of transactional growth and, second, the tough year-over-year comparison given the strength of our results in the first half of 2015. That said, as we have demonstrated over our 45-year history, we will continue to grow our company over the long term.

  • With that, I'll turn the call over to Martin for an in-depth look at our financial results. Martin?

  • Martin Louie - SVP, CFO

  • Thanks, Hessam. I would like to discuss our first quarter 2016 results in greater detail.

  • Total revenues in the first quarter of 2016 rose 12.1% to $164 million compared to the first quarter of 2015. Growth in total revenues was primarily driven by real estate brokerage commission, which rose 14.5% to $154 million for the quarter from $134 million in the comparable quarter a year ago. This growth was driven by a combination of the increased number in investment sales transactions and average transaction size. It was partially offset by a decrease of approximately 15 basis points in average commission rate due to a larger proportion of transactions in the $20 million and above market segment, which generate lower commission rate.

  • Revenue from financing fees grew 8.7% to $8.7 million for the quarter. We experienced a decline in average financing fees and commission rates, which is a function of transaction compositions, the types of loans placed, and the lenders involved this year versus last year.

  • Other revenues, which are comprised primarily of consulting and advisory fees and referral fees from other real estate brokers, were $1.9 million for the quarter compared to $4.3 million in the first quarter of 2015.

  • As mentioned before, we believe evaluating our revenue growth on an annual basis is much more representative of our business. This is due to the variability of transaction dates and, at times, additional volatility tied to exogenous factors such as changes in investor sentiment and interest rate movements.

  • Total operating expenses were $139 million for the quarter, increasing by 13.6%. The increase was primarily driven by cost of services, which are variable commissions paid to the Company's investment sales professionals and the compensation-related costs in connection with our financing activity, selling, general, and administrative expenses, and, to a lesser extent, depreciation and amortization contributed the remainder of the increase.

  • Cost of services as a percent of total revenue were 58.5% compared to 58.8% for the same period in the prior year primarily due to a reduction in referral fee.

  • SG&A increased by $6.4 million compared to the first quarter of 2015 due to a number of items, which we hadn't anticipated and discussed in our fourth quarter call and additional items detailed in our release today. These included, first, promotional marketing spend to support additional sales activities as well as an increase in agents' incentive compensation due to our record performance in 2015. Second, expansion of our existing offices. Third, salaries and related benefits as the result of our continued growth. And, lastly, legal expenses. The increase in SG&A was partially offset by a reduction in stock-based compensation expense. These increased expenses are putting pressure on our EBITDA margin. But, as we realize the benefits of these investments in the coming years, we anticipate the leveraging of our expenses.

  • Our effective tax rate was 40% for the first quarter of 2016, which was 140 basis points lower than the first quarter of the prior year. The decrease in the effective tax rate was primarily due to changes in state apportionment factors.

  • Net income for the Company grew to $14.8 million during the quarter, decreasing by 8.4% over last year. And adjusted EBITDA grew to $27.2 million during the quarter representing an increase of 3.5% over last year.

  • Our balance sheet remains a source of strength and we ended the quarter with healthy liquidity levels of $76.9 million in cash on hand. As we have said in the past, our cash level and strong cash flow generation afford us meaningful flexibility under all market conditions.

  • Now, let me share a number of important points that will have an impact on our results for the remainder of 2016. As a reminder, the first half of 2015 was exceptional due to the acceleration of many transactions, driven by investors' anticipation of interest rate increases. Therefore, the first half of 2016 continues to be a challenging comparable.

  • Our investment sales and financing professionals worked diligently to close transactions in spite of a challenging macro environment in January and February of 2016. Despite having a difficult comparable and a tempered outlook for the first quarter, we achieved strong results primarily driven by our $1 million to $10 million private client market segment. The more volatile $20 million and above market segment delivered outsized growth in the quarter.

  • As we shared in our year-end 2015 call, we have made significant investments in human capital, technology, and facilities to support sustained growth in our organization. These initiatives will improve efficiencies for our team and support future growth. In the short-term, however, these investments will continue to impact our costs in SG&A.

  • With that, I'd like to turn the call back to Hessam.

  • Hessam Nadji - President & CEO

  • Thank you, Martin. Before closing the call, I wanted to provide you with a brief update on our focuses related to my transition into the CEO position on March 31st.

  • As we shared on our last call, Mitch LaBar joined our leadership team as Chief Operating Officer of the Company. And, together, we spend much of our time visiting offices and conducting strategy sessions with many of our managers and key sales and financing professionals. Our focus is on extracting a fresh and detailed understanding of what's working, what we can do better as a company, and making sure that our strategies are aligned with the needs of our team and our client. In April, we met with the Company's entire management team to further highlight best practices and introduce additional initiatives around the Company's most important areas of focus, which include the retention and productivity of our sales and financing professionals, hiring and development of the best talent, and a variety of initiatives related to technology, branding, and improving client services.

  • I'm personally more excited than ever about MMI's potential and can proudly attest to the same level of energy and commitment to our clients and shareholders on behalf of entire team.

  • With that, I would like to turn the call over to the operator for the Q&A session. Operator?

  • Operator

  • Thank you. We will now begin the question and answer session. (Operator Instructions). Brandon Dobell, William Blair.

  • Brandon Dobell - Analyst

  • Hi, guys.

  • Hessam Nadji - President & CEO

  • Hey, Brandon.

  • Brandon Dobell - Analyst

  • I just wanted to focus on, I guess, the cadence of deals for a second. Hessam, you mentioned that there are still elongated closing times and things like that. But maybe if you could compare how this quarter felt versus the previous quarter, just in terms of how -- are deals taking, I guess, appreciably longer, not quite as long? I guess that kind of color would be helpful.

  • But also maybe comment on what the pipeline looks like in terms of other deals being cancelled, deferred. I just want to get a sense of your confidence in the pipeline converting into transactions at some kind of regular or normal pace.

  • Hessam Nadji - President & CEO

  • Happy to address both sides of that. In terms of the transaction timelines extending, we really saw that come into the marketplace around mid-year 2015 and really begin to accelerate in the third quarter. The good news is that we have not seen it continue to extend. It's been flat for the last, really, three quarters if you include the third quarter of 2015, which was the first time we noticed a notable extension of marketing timelines, in particular. So, those have been stable and remain stable in the first quarter versus the last couple of quarters before that.

  • And, as far as the pipeline goes, we're showing a very healthy growth in our pipeline on a year-over-year basis. And the ratio of our died deals has been very consistent throughout the same three-quarter period that I'm talking about. And they did not look any weaker or stronger in the first quarter. It's been very stable.

  • And so, the bottom line is that the pipeline is growing. The transactions are getting done. But, because of the, both cyclical shifts in the marketplace and some of the capital markets volatility we've seen over the past, at least, six to nine months, transaction timelines have gotten extended.

  • Brandon Dobell - Analyst

  • Okay, thanks. That's helpful. In terms of headcount, it seems like you guys are still comfortable with the 100 net additions in 2016. But maybe a little color around the cadence of how that might work. And then, the MMCC headcount came in a little better than we had thought. So, maybe some color on how sustainable the momentum is there in adding people.

  • Hessam Nadji - President & CEO

  • The momentum feels very sustainable. We are very comfortable with the 100 net as a goal for the Company. And the mix is somewhere between 15 to 20 coming on the finance side and 75 to 80 coming on the investment and sales side, with the focus, as we've shared with you many times in the last year, year-and-a-half, really being on more experienced and more qualified brokers. And we're having very good success being able to recruit experienced professionals.

  • Brandon Dobell - Analyst

  • Okay. And then, just from a big picture point of view, where does it feel like you guys maybe have the most momentum in terms of property type or perhaps in terms of geographic region? Obviously, we can see some of the stats in the first quarter. But, it's a little -- I guess I'm looking for more of a qualitative answer than a quantitative one. Given the focus of the Company has been for a couple years on driving market share in other property types or building out geographies where you didn't have a whole lot of market share, how does it feel that you guys are doing relative to some of the internal metrics that you track or some of the goals you've laid out?

  • Hessam Nadji - President & CEO

  • The good news, Brandon, is that we are really measuring and feeling the progress throughout the Company. There isn't any one product type that's really outpacing any other product type. We're seeing steady growth in our private client business. That's where the market share increase is the primary part of our growth plan. And we have a number of different projects and initiatives in place to basically support that and really appearing to be very effective.

  • An expansion in the specialty divisions, especially now with the additional responsibilities of a very tenured company veteran, Al Pontius, taking over that and backfilling his responsibilities on the office industrial side, we still really see office industrial as a significant growth opportunity. We're registering very good growth in specialties like student housing, senior housing, and, in particular, hospitality. So, those niches are showing very good growth as a result of very deliberate programs we've put into place over the past few years.

  • And then, in markets where we already have extensive leadership, whether it's core $1 million to $10 million apartments, whether it's the single-tenant net lease marketplace, which we dominate, are all showing very solid growth. From a percentage perspective, obviously the smaller bases of revenue are growing faster, which you see in the specialty segment. But the good news about our model is that it's really not dependent on one or two engines. We are able to grow the business throughout our entire platform.

  • Geographically speaking, it's really almost the same thing. We're seeing tremendous growth in our Northeast division, which we have stated as one of the growth opportunities. But our more legacy Western offices are also showing growth. We've had some very good success in recruiting agents in both coasts and in the middle of the country. And we've also done well in Texas. Despite some of the economic (inaudible) really limited to Houston, our Texas operations are doing well.

  • Brandon Dobell - Analyst

  • Okay. Great. Thanks for the color. I'll turn it over.

  • Operator

  • Brad Burke, Goldman Sachs.

  • Hessam Nadji - President & CEO

  • Hi, Brad.

  • Brad Burke - Analyst

  • Hey, good evening, guys. Congratulations on the quarter.

  • Hessam Nadji - President & CEO

  • Thank you very much.

  • Brad Burke - Analyst

  • You commented that the quarter benefitted from some closing date variability, jump in larger sales, a big portfolio transaction. Are you able to give us just a sense of the magnitude of some of those chunkier items on the year-over-year growth?

  • Hessam Nadji - President & CEO

  • Sure, happy to do that. On the larger transactions, that was significant in that the first quarter of 2016 was the largest first quarter, actually largest quarter we've had in quite some time in those transactions. And, as you well know, those are the more volatile, harder to predict transactions in terms of the marketplace and our business.

  • In terms of the date variability, unlike last year where there was a clear trend and a force driving acceleration of deals, which was the anticipation of higher interest rates in the back end of 2015, for the first quarter, it was really more the natural course of our business where closing dates may vary by a few days and could make a difference in the results from one quarter to the next. And that's why we've continually really shared with everyone that our business really ought to be viewed on a more annual basis. So, there was no particular trend or anything unusual from a market perspective that drove that, unlike last year. It was more the natural course of business.

  • Brad Burke - Analyst

  • Okay. And the outlook comments about difficult comps and marketing periods and caution from buyers and maturing cycle; it's a pretty cautious commentary against a pretty strong quarter for growth. And realizing that there are some choppier items, but should we interpret that as you telling us not to get too carried away with expectations for growth going forward and exercising some conservatism? Or are you seeing things that would imply that you would expect some sort of near-term deceleration?

  • Hessam Nadji - President & CEO

  • Well, there is definitely factors in the marketplace that weren't as pronounced a year ago. When you talk about the marketing timelines, the closing timelines, when you talk about a little bit of a higher spread in the price expectation gap between buyers and sellers, if you think about a little bit more conservatism on the lender side; it's not any one or two things that are making it a significant change. It's the combination of four or five key metrics like that that are basically, together, becoming a factor in the marketplace. Things are just taking longer to close.

  • But, there is no doubt that some of the transactions that would have closed in the second quarter ended up closing in the first quarter for us because of that date variability. So, there's that additional factor to keep in mind. And it's really the combination of both that we are being very transparent about and sharing with everybody.

  • Brad Burke - Analyst

  • Okay. I appreciate it. And, Martin, thanks for the color on the drivers of the SG&A increases. As we try to think about the run rate, how much of the increase would you say is recurring in nature versus being just more one-time in nature?

  • Martin Louie - SVP, CFO

  • Hey, Brad, how are you doing?

  • Brad Burke - Analyst

  • Good.

  • Martin Louie - SVP, CFO

  • I think what you have to do is look at the increases in SG&A. Although, some of that has to do with some incentive compensation that we paid out to some of our agents related to performance in 2015. We had, towards the last half of 2015, had invested quite a bit in our infrastructure, also in increasing the amount of marketing and business development support to our agents and into technology. So, I think the way to look at the 2016 G&A is taking Q1; Q2 may be a little bit lower than Q1. But it will start ramping up again. I think that's the best way to look at it.

  • Brad Burke - Analyst

  • Okay. So, it was $42 million in the first quarter below that, but that's against a $37 million to $38 million comp in 2015. So, presumably, higher.

  • Martin Louie - SVP, CFO

  • Right. So, as a percentage of revenue, Q2 is going to -- you're probably going to see a savings about 200 basis points in Q2 and Q3 and then probably another 200 on top of that for Q4.

  • Brad Burke - Analyst

  • Okay. And then, last one; a recurring question for me is just if you look at the amount of cash that you have on the balance sheet in marketable securities and presumably you're going to continue to generate quite a bit of free cash flow over the course of the year, how you're thinking about deploying that.

  • Hessam Nadji - President & CEO

  • Our strategy, Brad, really hasn't changed in that we are very much interested in M&A opportunities that make sense at an enterprise level and give us some scale. As we've talked to everyone within the past, in the core private client investment brokerage business there are very few sizeable or scalable entities that you can do a traditional M&A with. That's why our strategy for growth there has been more toward individuals, professionals, and teams, which is working pretty well.

  • But when it comes to the financing side of the marketplace, we do believe there are some M&A opportunities there in ways that we can enhance our platform on the finance side. And we're actively looking at some of those opportunities.

  • That's the (inaudible) for us is that we're very well-positioned to look at these opportunities and we have a very strong balance sheet. But we're not, obviously not, going to put the cart before the horse or engage in any transactions that don't make accretive sense and strategic sense. So, we have a lot of options and we are looking at all the different strategies related to our balance sheet.

  • Brad Burke - Analyst

  • Okay. I appreciate the update, guys. Thanks for taking my questions.

  • Hessam Nadji - President & CEO

  • Thanks, Brad.

  • Martin Louie - SVP, CFO

  • Good talking to you, Brad.

  • Operator

  • Mitch Germain, JMP Securities.

  • Mitch Germain - Analyst

  • Good afternoon.

  • Hessam Nadji - President & CEO

  • Hi, Mitch.

  • Mitch Germain - Analyst

  • Hessam, you mentioned traveling around to the various offices, meeting with the personnel. What was the big takeaway that you got from those discussions?

  • Hessam Nadji - President & CEO

  • The most important takeaway is the excitement there is out there for our platform, our brand, the fact that the market offers a lot of opportunity for continued growth. We're seeing that same enthusiasm toward the overall opportunity not just among ourselves in management; we're seeing it among our salesforce. Our salesforce really believes that the Company can continue to grow and there are opportunities to keep the growth really on track.

  • The best part of spending time in the field is when you get a real sense of what's working and what's not working. And so, we walk away with very specific ideas of how we can improve some of our initiatives, whether it be support initiatives, whether it be ideas for client services, which it be ideas for best practices, or getting the salesforce to network more. Relatively simple things and some really great strategic ideas that come out of these kinds of conversations.

  • For the most part, we walked away really kind of believing that the strategy is on the right track and that, if anything, we can just kind of fine tune it a little bit and add some more to the existing plans of focusing on productivity and focusing on the quality of talent that's staying with the Company and coming into the Company.

  • Mitch Germain - Analyst

  • And I know you announced a bunch of senior leadership changes the last couple months. Where do we stand there? You have the team in place. Is it complete or is there still a little more to come there?

  • Hessam Nadji - President & CEO

  • Well, we're looking at a couple of different things. First, the first phase of really executing our growth plan required us to bring in some very specialized experts with tenure in the different parts of the industry, whether it's office industrial, whether it's capital markets, whether it was retail, to enhance our basic support, training, development of brokers in each of these specialties.

  • The second wave was to make sure that they infrastructure part of the Company, technology, market research, marketing, and administrative support were basically being integrated and under the supervision of a senior executive in the form of our CIO, which we created. And then, of course, Mitch LaBar just joined us as the COO of the Company and the fact that the -- the refreshing thing about working with Mitch is that he brings the 25 years' experience he had with the firm and having opened a lot of offices, having hired a lot of the top brokers that are still here, and his more fresh perspective in coming back to the firm. The combination of those things are really helping us come up with ideas.

  • So, the third part really is looking at our existing management talent. We have a number of people throughout the organization that have really shown great leadership, phenomenal results. And so, we're really looking at ways that we can better leverage that know-how and success in the form of best practices and expanded responsibilities for a lot of them.

  • Mitch Germain - Analyst

  • And when you look at your hiring plan, I know you still mention about 100 net new. How does that break out between experienced and entry-level personnel at this point?

  • Hessam Nadji - President & CEO

  • We're running at around somewhere between 20% to 30% of the net hires being experienced agents and finance professionals. And that ratio seems to be working very well for us because we've really proven our ability to bring brand-new people without experience into the business, training them, developing them, and retaining them to become very productive, to be a significant growth driver for the Company. We don't want to get away from that, by any stretch of the imagination. So, as an add-on, the focus on more qualified people with some experience has been a good complement.

  • Mitch Germain - Analyst

  • Thank you. Congrats on the quarter.

  • Hessam Nadji - President & CEO

  • Great talking to you. Thanks.

  • At this point, I'd like to thank everyone for joining our call and we look forward to talking to you again next quarter. Thank you very much.

  • Operator

  • Ladies and gentlemen, this concludes today's conference call. You may disconnect your lines. Thank you for participating and have a pleasant day.