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Operator
Good day, and welcome to the Key Tronic Corporation First Quarter Fiscal 2022 Conference Call.
Today's conference is being recorded.
At this time, I would like to turn the conference over to Mr. Brett Larsen.
Please go ahead, sir.
Brett R. Larsen - Executive VP of Administration, CFO & Treasurer
Thank you.
Good afternoon, everyone.
I am Brett Larsen, Chief Financial Officer of Keytronic.
I would like to thank everyone for joining us today for our investor conference call.
Joining me here in our Spokane Valley headquarters is Craig Gates, our President and Chief Executive Officer.
As always, I would like to remind you that during the course of this call, we might make projections or other forward-looking statements regarding future events or the company's future financial performance.
Please remember that such statements are only predictions, actual events or results may differ materially.
For more information, you may review the risk factors outlined in the documents the company has filed with the SEC, specifically, our latest 10-Q, 10-K and 8-Ks.
Please note that on this call we will discuss historical, financial and other statistical information regarding our business and operations.
Some of this information is included in today's press release and a recorded version of this call will be available on our website.
Today, we released our results for the quarter ended October 2, 2021.
For the first quarter of fiscal 2022, we reported total revenue of $132.8 million up 8% from $123.2 million in the same period of fiscal 2021.
We're excited to see measured success in revenue growth in new and existing customer programs.
While demand has remained strong for both new and existing customers, revenue for the first quarter of fiscal 2022 continued to be significantly constrained by challenges related to the global materials, supply chain, transportation, logistics and the pandemic.
The global supply chain issues and pandemic continued to cause factory downtime, overtime expense and increased transportation costs, which had an adverse impact on our margin in earnings.
In the first quarter of fiscal 2022, gross margin was 7.6% and operating margin was 1.6% compared to a gross margin of 8.1% and operating margin of 2.3% for the same period of fiscal 2021.
For the first quarter of fiscal 2022, net income was $800,000 or $0.8 million or $0.07 per share compared to $1.7 million or $0.16 per share for the same period of fiscal 2021.
Earnings for the first quarter of fiscal 2022 were also impacted by legal and other professional services expense related to the previously disclosed internal financial reporting investigation of approximately $0.4 million during the quarter.
Turning to the balance sheet.
We continue to maintain a strong financial position.
As a result of supply chain-related production delays in the first quarter of fiscal 2022 and the continued ramp and transfer of new programs, our inventory turns decreased from the prior quarter.
We are carefully balancing customer demand and the likelihood of successfully bringing in parts in time for planned production.
The production planning now requires that we look out much further in the future than in historical periods.
In future quarters, we expect to see our net inventory turns increase to be more in line with the expected revenue.
At the end of the first quarter, trade receivables were up $16.1 million from the prior quarter, reflecting the timing of shipments later in the quarter.
Our DSO increased to about 83 days up from 65 days a year ago, which, of course, reflects both the timing of shipments during the quarter and some delays in payments from customers who were also impacted by pandemic-related slowdowns and restarts in their respective markets.
Overall, our balance sheet has total working capital of $184 million and a current ratio of 2.3:1.
This is largely due to growing customer production requirements and onboarding new programs.
Nevertheless, we feel it is prudent to preserve cash and expand liquidity where possible.
To this light, you will recall that we increased our credit facility with our existing bank up to $120 million of total availability subject to our borrowing base.
This gives us more flexibility to potentially ramp up production and to manage potential pandemic-related risk and other risks in coming periods.
Total capital expenditures were $1.8 million for the first quarter of fiscal 2022.
We're keeping a careful eye on expenditures during fiscal 2022 and expect our capital expenditures for the full year will be around $8 million.
We plan to continue to invest selectively in our production equipment, SMT equipment and plastic molding capabilities, as well as make efficiency improvements in our facilities to prepare for growth and add capacity.
Despite growing customer demand and new program launches, we expect that delays in the supply of key components will continue to limit production and adversely impact operating efficiencies.
For the second quarter of fiscal 2022, we currently expect to report revenue of approximately $125 million to $135 million, and earnings of approximately $0.03 to $0.08 per diluted share, which includes an estimated $0.03 to $0.05 of legal support expenses from the previously disclosed financial review and a week of holiday shutdown later in the quarter.
That said, we cannot predict the outcome of any regulatory actions related to the subject of the internal investigation.
We're also working closely with our customers, key suppliers and employees to minimize the effects of delays attributable to the continued global pandemic, increased global freight and logistics costs, and limited availability of key components.
While our facilities in the U.S., Mexico, China and Vietnam are currently operating while following current health guidelines, uncertainty as to the possibility of future temporary closures, customer fluctuations in demands and costs, future supply chain disruptions during the rapidly changing COVID-19 environment and other potential factors could significantly impact operations in coming periods.
In summary, we continue to see increased demand and new customer wins.
However, supply chain disruptions and the pandemic continued to impact our business during the first quarter and remain risks in future periods.
But we are encouraged by our growing backlog and by our prospects for future growth.
New sales prospects, and recently won programs continue to increase our customer demand to unprecedented levels for Keytronic.
The overall financial health of the company appears strong, and we believe that we are increasingly well-positioned to win new EMS programs and continue to profitably expand our business over the longer term.
That's it for me.
Craig?
Craig D. Gates - President, CEO & Director
Okay.
Thanks, Brett.
While we continue to face the stiff headwinds from worldwide supply chain challenges and the pandemic, we're pleased with our positive momentum moving into fiscal 2022.
We reported 8% year-over-year growth for the quarter and continued to ramp up new programs and win new business.
During the first quarter, the industry continues to face persistent worldwide shortages in the supply of key components, particularly for electronic parts.
These shortages have extended production timing and caused transportation costs to triple.
Had it not been for the supply chain issues, we believe burgeoning customer demand would have driven revenue for the first quarter in excess of $160 million.
Unfortunately, we do not expect the supply chain disruptions to improve significantly in the near term.
We also struggled with increasing labor costs and shortages of production staff at some of our sites as a part of the broad-based labor shortages.
In the face of all these challenges, we continued winning new customers and ramping new programs.
During the first quarter, we won new programs involving industrial testing equipment, medical diagnostic products, and pharmaceutical water treatment.
We would not have won this many programs without the opportunity to first ramp the programs in our U.S. plants and subsequently transfer to our lower-cost plants offshore.
You'll recall that last year, we increased our capacity to over 1 million square feet in Mexico.
Moreover, production in our new Vietnam facility continues to grow, doubling its workforce from a year ago and generating profits.
We continue to expect big things from our Da Nang facility in the future.
As we've discussed on previous calls, the pressures on our customer base to lessen their Asian supply concentration remain very powerful.
Demand for North American production continues to grow with no foreseeable end to tariffs, intensifying political tensions between China and U.S., increasing Asian production costs and time to market and a weakening U.S. dollar.
These factors have driven a significant increase in our business.
Keytronic has emerged as the ideal answer to overconcentration of Asian supply and for onshoring to North America, particularly for those companies with programs in the range of $5 million to $100 million.
We provide everything needed to make supply chain diversification easy, less risky and less costly.
Our solution set provides companies with both local sources for low-volume products and low-cost sources close to geographic markets for higher volume products.
We also attract the companies that have been overly concentrated with an Asian source and hence, have lost engineering control of their product.
We can facilitate the move of production from a competitor to our site, enabling the smooth transfer by providing design and production engineering services to those companies who no longer have that capability.
Our vertical integration can lessen the risk, time and cost involved in a transfer.
Moreover, after decades of developing custom processes for a staggering array of products, we can onboard just about any product imaginable.
Moving further into fiscal 2022, significant uncertainty still surrounds the continuing disruptions to global supply chains for key components and the threat of a pandemic.
At the same time, we believe that these challenges will continue to force our customers to weigh carefully the degree to which they concentrate their supply chain on any one region and see their design control to their outsourced partner.
The recent macroeconomic events continue to force many companies to more fully recognize the significant impacts an elongated supply chain can have on both cost and availability, the risk of IP appropriation and the attractiveness of doing business with an outsourced partner who can minimize their risks on all of these factors.
These market trends and our capabilities should continue to power our growth over the long term.
This concludes the formal portion of our presentation.
Brett and I will now be pleased to answer your questions.
Operator
(Operator Instructions) And we will hear first from Bill Dezellem of Tieton Capital.
William J. Dezellem - President, CIO & Chief Compliance Officer
Let me start with my normal -- with your 3 program wins, kind of what size are each of those, please?
Craig D. Gates - President, CEO & Director
First 2 are about $10 million, the third is about $5 million.
William J. Dezellem - President, CIO & Chief Compliance Officer
And would you give some perspective on kind of how these wins came about?
And as you do that, to what degree are they leaving a Chinese supplier to circle back to the U.S. versus some other story?
Craig D. Gates - President, CEO & Director
I'd say just about everybody who's talking to us today is trying to deleverage themselves on Asia.
I think 2 out of 3 of these are examples of that.
The narrative remains the same.
They went there over the last 20 to 4, 5 years ago.
They were happy when they went because they were able to lay off their factory people, lay off their production people, eventually, lay off their engineering people.
And now that the time is come to try and reverse all that, they really don't have the wherewithal to bring a product back on their own.
So we end up being ideally situated to help companies in that set of circumstances, survive the issues that are happening today.
William J. Dezellem - President, CIO & Chief Compliance Officer
And you had the component issues that you've spoken heavily of and frankly, almost every company out there is talking about.
When are you expecting that you will have enough components?
And I'm actually going to ask the question in two parts, for a, meaningful sequential growth, and then b, to fully meet your customers' demand?
Craig D. Gates - President, CEO & Director
I don't have an answer to that.
I think anybody who tells you they do is wrong.
We are continually surprised by suppliers that call us up very late in the game as in the day the product was supposed to ship and tell us that they've been shorted by one of their suppliers, they're not going to be able to supply us.
We are seeing lead times of up to 2 years for a new PO for certain ICs.
And we see nothing in sight that says that's going to end soon, and everything I read confirms that view.
William J. Dezellem - President, CIO & Chief Compliance Officer
So you just said 2 years, which is a quite unusual period, but it's certainly an extension from, I think, the 1 year that you had mentioned in the past.
What proportion of your -- are your revenues?
Would you say, you're constrained by these lead times of 1 to 2 years?
Craig D. Gates - President, CEO & Director
What proportion -- you mean which -- I don't know how to answer that question because I'm not sure what it is.
Are you asking which of our customers use electrical components that are constrained?
William J. Dezellem - President, CIO & Chief Compliance Officer
Specifically thinking, you did about $130 million of revenues, you could have done $160 plus million of revenues.
What proportion -- percentage of those revenue numbers are currently constrained, not by just components, but by components with lead times of 1 to 2 years?
Craig D. Gates - President, CEO & Director
Almost every customer has parts that have lead times 1 year out or more.
Some customers are doing a better job of reacting to our efforts in finding those components on the gray market.
Some customers are doing a better job of forecasting out and started doing a better job 1 year ago of forecasting out their requirements.
And some designs have lent themselves to being quickly respun to take advantage of a component we can find on the marketplace as a replacement for one that we can't.
So there's an incredible amount of effort.
And I'm not sure this is widely known.
It has been amusing to watch the press catch up to the shortage situation and watch our government attempt to address logistics with a fine of $100 a day for late containers, but that's another topic for another day.
But as we see people catch up to how bad it is, it just depends how far gone they are on how soon we're going to be able to help them.
William J. Dezellem - President, CIO & Chief Compliance Officer
That's insightful.
Let me take a slightly different angle on this same topic.
What level of revenue are you currently buying parts for today?
And recognizing that, that doesn't equate to revenue because you just said that we have 1 year plus lead times.
Craig D. Gates - President, CEO & Director
That's a -- that's an interesting question to answer because what we've been able to do is convince a number of our customers that they should sign up to covering us in the event that the vast majority of the parts that we need for their products are available, but one or two of them are not.
So we've got a number of customers who said that, go ahead and buy components out to a year ahead of when you think you're going to need them for my product.
But if you can't get 1 or 2 or 3 or 4 or 5 or whatever those components, we will pay -- we will buy the inventory from you in order to make it a low-enough risk to Keytronic will do this on our behalf.
So there's that mix.
There's our own judgment calls on the availability of parts for customers who aren't yet to that stage.
And there's our bets on things that we're working right now that we think are going to pay off that may or may not.
So right now, my best answer to your question would be that we're driving about $145 million worth of parts.
We're driving that amount of parts to support that amount of revenue, I guess, is the right way to say it.
We're driving parts to support about $145 million in revenue.
How much of that we are going to be liable for is still being reduced as we educate our customers and they educate themselves on the severity of the situation and the right ways to address it.
William J. Dezellem - President, CIO & Chief Compliance Officer
And so that's what you're doing today.
How long or when did you start buying?
How long ago or when did you start buying at this level, call it, the $145 million per quarter level?
Craig D. Gates - President, CEO & Director
We were actually buying at a higher level previously, and that's why we have been hit so hard with inventory levels that are above where we want them to be.
So 2 quarters ago, we were probably buying at around $160 million equivalent revenue worth of parts because we thought we were going to be able to convince our customers to pay PPV for parts that we found on the gray market.
We thought that suppliers were going to miss their commitments by a reasonable amount, but not an unprecedented amount.
But it just continues to get worse rather than better.
So we've backed off on what we're buying.
William J. Dezellem - President, CIO & Chief Compliance Officer
And I want to tie that to something that Brett had said relative to accounts receivable increasing sequentially that, that was simply due to timing of when business shipped in the quarter.
Does it have anything to do with customers not being willing to follow-up on their commitments because it's easy to say that they will buy parts if you don't have a full bill of materials, but it's another thing to write a check when they don't actually have product coming out of the factory.
Craig D. Gates - President, CEO & Director
Well, Brett said that was due to two reasons.
He said one was, as you say, but the second one he mentioned that you missed was that some customers are having difficulties in paying on time because they're not getting paid on time.
The whole supply chain is bound up by people not paying in time from one end to the other.
As far as the answer to your second -- or to your question, when we ask for commitments from customers to pay for inventory that we can't complete, we don't get it with a handshake, we get it with a written agreement.
So we haven't had anybody renege on those agreements, although it does take more than just an e-mail that says, hey, we missed pay up, before they write you a check.
William J. Dezellem - President, CIO & Chief Compliance Officer
And I'm going to have a little fun with you here.
You had, in your annual letter, said that there was about $700 million of demand.
And when I cut that by 4 for a quarterly run rate, that's about $175 million per quarter run rate, which is higher than the number you mentioned this quarter.
Not to split hairs too tightly here, but would you reconcile what you were saying here today versus the annual letter?
Craig D. Gates - President, CEO & Director
Annual is not the same as quarterly.
Things don't run flat.
I know you and I have had a number of discussions where you can't believe they don't run flat.
Things don't run flat.
Did we lose you, Bill?
William J. Dezellem - President, CIO & Chief Compliance Officer
No, I'm here.
I just made a quip that it was easier to run things flat in a spreadsheet.
Craig D. Gates - President, CEO & Director
Yes.
Okay.
William J. Dezellem - President, CIO & Chief Compliance Officer
So that's really the difference is just looking at a full year versus these quarterly fluctuations?
Craig D. Gates - President, CEO & Director
Yes.
Operator
And we'll hear next from Sheldon Grodsky of Grodsky Associates.
Sheldon Grodsky - President, Financial & Operations Principal, Treasurer, Secretary, CEO, CFO and CCO
It's a little demoralizing hearing what you go through quarter after quarter.
But I think you mentioned something today that I haven't heard before.
You mentioned something about whether there might be -- you said something about some possible regulatory fines or something like that.
If you can elaborate on what that was -- is somebody at the SEC pissed off?
Or is there some other regulator?
Craig D. Gates - President, CEO & Director
We have no comment on that other than what's been in our 10-Ks and 10-Qs.
Brett R. Larsen - Executive VP of Administration, CFO & Treasurer
Yes, continuing to go through our internal investigation.
Sheldon Grodsky - President, Financial & Operations Principal, Treasurer, Secretary, CEO, CFO and CCO
Is it ever going to end, do you think?
Craig D. Gates - President, CEO & Director
Pardon me, what did you say?
Sheldon Grodsky - President, Financial & Operations Principal, Treasurer, Secretary, CEO, CFO and CCO
Is it ever going to end?
Craig D. Gates - President, CEO & Director
Sure.
Brett R. Larsen - Executive VP of Administration, CFO & Treasurer
Yes.
Craig D. Gates - President, CEO & Director
Yes.
Sheldon Grodsky - President, Financial & Operations Principal, Treasurer, Secretary, CEO, CFO and CCO
It seems like it should be over by now, that's...
Craig D. Gates - President, CEO & Director
No, that's a -- that's unfortunately a rookie response to this situation as I've been educated by all the people who make money off of these situations.
They typically go for 1 year to 2 years.
Sheldon Grodsky - President, Financial & Operations Principal, Treasurer, Secretary, CEO, CFO and CCO
Even though it didn't have an impact on net income, is it just the case of whether it's finished goods or goods in process or raw materials?
Okay.
I'll let it go with that.
Craig D. Gates - President, CEO & Director
I appreciate it because I have strong opinions that I'm struggling to not express.
Operator
And we'll go next to George Melas of MKH Management.
George Melas-Kyriazi - President
Congrats for running the business in quarter 1. Quick question on the internal investigation.
This quarter was roughly $400,000, it seems to be a little higher next quarter.
Is it roughly $500,000 next quarter you think?
Brett R. Larsen - Executive VP of Administration, CFO & Treasurer
Yes.
We're expecting over time that it will go down.
There -- it's -- unfortunately, we're going to continue to have some professional services and legal support over the coming quarters.
I wouldn't expect at this point any real ramp-up at this point.
We're expecting those to go -- actually decrease over time.
But again, we just can't forecast that.
George Melas-Kyriazi - President
And the $0.03 to $0.05, that's roughly $400,000, right?
Brett R. Larsen - Executive VP of Administration, CFO & Treasurer
It is.
George Melas-Kyriazi - President
Okay.
Great.
And Craig, you mentioned labor shortages.
I think that last quarter or the last 2 quarters, though it had eased somewhat, but they seem to be -- may not be the end.
Is it mostly in Mexico, is it mostly in the U.S. where you estimate your labor shortages?
Craig D. Gates - President, CEO & Director
We're okay in Vietnam, we're okay in China, but the U.S. is horrible.
It's as if we're in some different country that I don't recognize.
And Mexico is tight, but not as tight as I've seen it in Mexico before.
I mean, I don't know about you, but I've never driven down I-94 and not been able to get off at an exit because I wasn't sure McDonald's would be open.
George Melas-Kyriazi - President
Right, right.
Yes.
I mean, yes.
I think there's like 6 million people who have not quite returned to the workforce participation is come down -- way down.
On the inventory, is there any way you guys can quantify how much of the inventory is moving back by the customer?
And how much is it that where you make that -- bring in inventory that -- at which you're at risk?
Not exactly sure how to ask the question.
And I mean, trying to understand how it is now and how it was a couple of years ago.
Craig D. Gates - President, CEO & Director
George, it's our business model, and it's the contract manufacturing business model industry as a whole that we don't bring in material on our own risk.
It's always purchased per a contract per either a forecast or a PO that is binding.
Where the risk comes into it is timing.
So if we were to buy something and not be able to get a part for a year, then we have our cash tied up and the rest of it for a year that hits our balance sheet and our loan and everything else.
But we aren't out buying stuff that we may not be able to use for certain intentionally, and all of our businesses covered by contracts.
George Melas-Kyriazi - President
Okay.
So then how much of your business is covered by the timing clauses, where after a certain period of time, the customer pays you for inventory that's basically in process?
Craig D. Gates - President, CEO & Director
Almost all of it has timing clauses in there, but most of these contracts were written well before anything like this ever occurred.
So those timing clauses are much longer than what we need to operate in this environment today.
So in essence, we're going back and getting agreements with certain customers that state that during this time of horribleness in the supply chain instead of a 180-day period that we have to hold it, the -- I guess, the new norm is that the amendment to the contract says that day that we would have been building, and we can't build, that's a day that we're allowed to invoice for all the parts that are sitting in our dock.
George Melas-Kyriazi - President
Okay.
Okay.
And how much of that -- so in that case, your inventory would shrink, the cash would go up, but you would still hold the inventory for the customer, but it would be customer-owned inventory?
Brett R. Larsen - Executive VP of Administration, CFO & Treasurer
Correct.
Yes.
George Melas-Kyriazi - President
And how much of that already happened?
Craig D. Gates - President, CEO & Director
What have we got?
Probably...
Brett R. Larsen - Executive VP of Administration, CFO & Treasurer
$30 million.
Craig D. Gates - President, CEO & Director
$30 million, $35 million, $40 million.
Brett R. Larsen - Executive VP of Administration, CFO & Treasurer
Yes.
Craig D. Gates - President, CEO & Director
Yes.
I -- again, I can't stress enough that people don't understand what's going on in this world.
It's unbelievable.
George Melas-Kyriazi - President
So that's $35 million to $40 million of work in progress that your customer has actually paid you for?
Brett R. Larsen - Executive VP of Administration, CFO & Treasurer
No, that would be 4 components they've paid us for.
Craig D. Gates - President, CEO & Director
So it's inventory, it's not WIP.
George Melas-Kyriazi - President
Okay.
Because you only really start to build a part of the product when you have all the components.
Brett R. Larsen - Executive VP of Administration, CFO & Treasurer
Correct.
Craig D. Gates - President, CEO & Director
Correct.
We wouldn't start building until we had all the components on hand.
George Melas-Kyriazi - President
Okay.
And that's truly like medium-term, was it last quarter or a year ago?
Craig D. Gates - President, CEO & Director
It has increased substantially over the last year.
I don't have the exact numbers, but it has grown significantly in the last year.
And I expect it to only grow further.
George Melas-Kyriazi - President
Okay.
Are you more at risk of that because you have -- you are so vertically integrated and you have -- so do you have a much bigger bond than most of your competitors?
Craig D. Gates - President, CEO & Director
I wouldn't say that we're more at risk for it.
I wouldn't say that our numbers in that respect are any bigger than our competitors.
A number of our customers are served by more than one contract manufacturer, and these deals are not unique.
George Melas-Kyriazi - President
Okay.
Okay.
Great.
On the gross margin, I think your target is roughly 9%.
Is that still a target, but if you were to do $160 million in revenue, would that target go up?
Craig D. Gates - President, CEO & Director
Yes.
That target would -- we would -- the target wouldn't go up, but our performance would certainly exceed the target.
George Melas-Kyriazi - President
Okay.
Okay.
At one point I assumed you will report the target.
Okay, what do you think it could be?
Craig D. Gates - President, CEO & Director
It's -- well, to stick with the analogy, it's a moving target, George.
Right now, what's happening is that the cost of materials is going up so fast that we can't keep up with raising our prices to our customers quick enough.
As you can imagine, customers don't say, Oh, you -- do you feel like you need to raise your prices?
Sure, go ahead, send me a new invoice.
Every time we have to raise our price, we have to do a hell of a job with proof that we've done everything we can to mitigate that price increase.
So we are in a delayed position where materials have gone up, logistics have gone up, and we have to go argue with every customer to say that well, your price has to go up 4% or 5%.
Those arguments are getting easier because the world is now becoming aware of the situation that we all face, but there's still arguments, and they still take time.
So we're caught in a bit of a squeeze until inflation abates a bit, which I have no actual faith that will actually happen.
But until it does, we have to get faster at moving price increases through to our customers in order to get our margin back up where it needs to be.
A little bit of that and a few more parts would move us back to our target easily.
George Melas-Kyriazi - President
Okay.
Okay.
Great.
So that's something that you haven't had to do really in a (inaudible), although it is certainly, a new initiative even it's not included in…
Craig D. Gates - President, CEO & Director
I've been doing this for 35 years.
And I've never seen a situation where across the board, we were continually going out and succeeding at raising prices ever.
I've never seen a situation where we can't get our stuff through a port.
I've never seen a situation where you call up and say, Hey, I got an order and they say, well, we're not accepting orders.
And if we do accept your order, even though our part is standard, it will be at a non-cancelable, non-returnable.
And if we decide to ship it to you, it might be 2 years from now.
Never seen that.
George Melas-Kyriazi - President
Great.
Great.
And...
Craig D. Gates - President, CEO & Director
I've never seen -- have you ever seen a situation where F-150 pickup trucks are parked in a parking lot, wait for an IC?
George Melas-Kyriazi - President
Yes, yes.
No, it's mind-boggling.
Yes, yes.
Do you see sort of a segmentation in your customers, some that are really willing to work with you and sort of see you as a real partner?
And are they sort of referrals and some are more transactional?
Craig D. Gates - President, CEO & Director
Sure.
As you may or may not know, we run our business through program managers who are much like miniature CEOs of their portion of the business.
And these people will typically be running a business between 10 and $80 million a year in revenue.
And each of these people have a whiteboard in their cubicle.
And on each of those whiteboards, I draw a round circle, and I put a dash line through it.
And that is the moral knob of their customer.
Some customers get a 10 out of 10.
We'll do things for those customers verbally on a handshake because they've proven themselves to be outstanding customers, and they've proven to be trustworthy.
Things go much faster for those customers.
We have other customers who are essentially untrustworthy.
We won't do anything for them without a signed agreement on whatever it is that they want us to do.
So our business and our people have to be flexible.
And some of our program managers will have customers at both ends of the spectrum.
They have to talk to one guy on the phone who they know they can't trust, they have to hang up the phone and talk to the next customer and know that he's their best friend and they can trust him as long as the day is.
So the answer to your question is, yes, there are significant differences in the ways customers have responded to this.
The ones who have responded, the ones who have the 10s on their moral knobs have been hurt the least and the ones that have the 1s or the 2s have suffered the most, not out of vindictiveness, but because agility determines how well this goes for you in this kind of a unprecedented situation, and agility is hampered by untrustworthiness.
George Melas-Kyriazi - President
Yes.
Yes.
And is there a way to say what proportion of your customers are in the trustworthy category as opposed to not?
Craig D. Gates - President, CEO & Director
The nice part about our business is that our big customers -- I'm thinking, just give me a minute here.
All of our big customers fall into the trustworthy category.
There are a lot of these customers that I've known for -- we've known for over a decade.
We've gone -- we go way back on battles, fought together and won and crisis staved off.
And so we have a great relationship with all of our big customers.
Some of our smaller customers, not so much.
But I'd say the majority of our customers fall into these are good guys.
The majority of the revenue falls into these are good guys and you can trust them mode.
Operator
And we'll go to a follow-up from Bill Dezellem of Tieton Capital.
William J. Dezellem - President, CIO & Chief Compliance Officer
I'd like to jump to Vietnam.
Would you elaborate on your comments that you made that Vietnam has -- showing nice signs and one day will be quite meaningful for you all and just provide some more detail behind that, please?
Craig D. Gates - President, CEO & Director
We've had a number of big accounts.
I don't know why.
Do you get an echo, Bill?
Bill?
William J. Dezellem - President, CIO & Chief Compliance Officer
Yes.
Craig D. Gates - President, CEO & Director
Are you getting an echo when I speak?
William J. Dezellem - President, CIO & Chief Compliance Officer
Yes, I am.
I'm going to put you mute, see if that makes any difference.
So, I'll put me on mute, sorry.
Craig D. Gates - President, CEO & Director
Okay, test.
No, that didn't fix it.
Well, I'll ignore myself speaking, which is pretty easy to do.
Now it went away.
So Vietnam right before COVID hit had a lot of customer interest, a lot of customer visits and had 2 or 3 nice wins, but Vietnam's national response to COVID was a hard lockdown on people in and out, on people going to work.
And very few customers are willing to put business into a plant they've never seen.
So that has slowed down Vietnam's growth, our Vietnamese plant's growth.
But even with that massive limiter, they've managed to grow, they've managed to win accounts that have never actually seen inside of their factory, and they've managed to become profitable.
So we expect that when the limiters to visits and business are overcome by vaccines or whatever is going to do it, that they should return to a very rapid growth.
William J. Dezellem - President, CIO & Chief Compliance Officer
And has the country reopened or are they still in that lockdown mode?
I've heard kind of conflicting things.
Craig D. Gates - President, CEO & Director
They change very rapidly.
I think right now they're kind of open, but it's -- they're very, very reactive.
If they see a slight concentration or uptick in cases, then they shut it right back down again.
Brett R. Larsen - Executive VP of Administration, CFO & Treasurer
And it's based on regions with...
William J. Dezellem - President, CIO & Chief Compliance Officer
Maybe that explains why I've -- feel like I'm hearing different things as it just changes very quickly.
So with it now open once again, does this increase your, I guess, a, your confidence -- or pardon me, comfort at having new business move into that facility?
And b, does it increase prospective customers' interest and desire in putting new business in that facility?
Craig D. Gates - President, CEO & Director
I don't think the customers' desire or interest has ever diminished.
They haven't been open, big enough and long enough that we've seen people start to schedule trips there to review the factory.
William J. Dezellem - President, CIO & Chief Compliance Officer
This may be a silly question, but is that review something that can be done via video?
Craig D. Gates - President, CEO & Director
We try that, Bill.
We've done all kinds of video walkarounds, and we've been able to gain some traction from that, but there doesn't appear to be any substitute for going and actually seeing the facility.
William J. Dezellem - President, CIO & Chief Compliance Officer
Right.
Okay.
And then, Brett, I don't want you to feel left out.
So relative to SG&A, it was down versus last quarter by $800,000 or so.
Would you talk to us about how you were able to do that?
Brett R. Larsen - Executive VP of Administration, CFO & Treasurer
Yes.
A couple of things.
One is we are carefully managing new hires during this time that -- and the other is that there was some performance-based compensation that was accrued in the last quarter of last fiscal year.
William J. Dezellem - President, CIO & Chief Compliance Officer
All right.
Well, thank you both, and thank you for all the detail behind the logistics, supply chain and all of the craziness out there.
Really do appreciate it.
Craig D. Gates - President, CEO & Director
You bet.
Operator
(Operator Instructions) And with no other questions in the queue, I'll turn the call back to our presenters for any additional or closing comments.
Craig D. Gates - President, CEO & Director
Okay.
Well, thank you again, everyone, for participating in today's conference call.
Brett and I look forward to speaking to you again next quarter.
Operator
And so this concludes today's call.
Thank you for your participation.
You may now disconnect.