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Operator
Greetings, and welcome to Juniper Networks' second-quarter FY16 earnings results conference call.
(Operator Instructions)
As a reminder, this conference is being record. I would now like to turn the conference over to your host, Ms. Kathleen Nemeth. Vice President of Investor Relations. Thank you, Kathleen. You may begin.
- VP of IR
Thank you, operator. Good afternoon, and welcome to our second-quarter 2016 conference call. Joining me today are Rami Rahim, Chief Executive Officer; and Ken Miller, Chief Financial Officer.
Today's call contains forward-looking statements including statements concerning Juniper's business, economic and market outlook, strategy, future financial condition and operating results, capital return program, and overall future prospects. Actual results might differ materially from those projected in the forward-looking statements. Additional information that could cause actual results to materially differ from those in these forward-looking statements are listed in our most recent 10-Q, the press release furnished with our 8-K today, and in other documents that we file with the SEC from time to time.
All statements made during this call are made only as of today. Juniper undertakes no obligation to update the information in this conference call in the event facts or circumstances change after the date of the call.
Our discussion of the financial results today will include non-GAAP results. Full GAAP to non-GAAP reconciliation information can be found on the investor relations section of our website. For important commentary on why our management team considers non-GAAP information a useful view of the Company's financial results, please consult the press release furnished with our 8-K filed with the SEC today.
Please keep your questions to one per firm. With that, I will now hand the call over to Rami.
- CEO
Thanks, Kathleen. And good afternoon, everyone. We delivered a solid financial performance for the second quarter of 2016 as we navigated through a challenging macro environment. Total revenue was $1.221 billion, stronger than the outlook we provided and up sequentially across all geographies, technologies, and sectors.
Services revenue was again solid, up 11% year over year and 4% sequentially. We also delivered strong profitability metrics sequentially with operating income up 37%, operating margin up 3 points, and diluted EPS up 57% on a GAAP basis. On a non-GAAP basis, operating income was up 30%, operating margin was up 3 points, and diluted EPS was up 35%.
I am proud of the disciplined execution from our team, and as we look ahead, I remain confident that our strategy and differentiated portfolio will enable us to achieve our long-term targets. I will talk a bit about the progress we are making with our highly focused strategy to be the worldwide leader of network innovation.
From a technology perspective, our agenda is focused on two important dimensions. The first is scale and performance, and the second is automation through software innovation. On the dimension of automation, we believe it is the key attribute required for our customers to achieve vast new levels of agility and efficiency and delivering services over their networks.
Automation is fundamental not just in Juniper but to the health of our entire industry. And it is the most important attribute of our newly announced cloud-enabled brand solution which we believe will allow enterprises and managed service providers alike to deliver on-demand cloud services seamlessly.
A critical technology element of our cloud-enabled brand solution is Contrail, a powerful tool for network virtualization and automation that is enabling our customers' IT and business evolution to the cloud. In both the enterprise and service provider sectors, we already have multiple multi-million dollar Contrail deployment.
We see many unique opportunities and growth drivers for Contrail. One of the most interesting and forward-looking use cases pertains to the Internet of Things, enabling virtualized and secured connectivity to vast numbers of connected devices.
For example, a Tier 1 telco has deployed Contrail for its NFV platform that not only virtualizes many of its networking applications but also enables at scale deployment of connected car services such as real-time mapping, traffic, news, and music streaming. Similarly, we have also been in production for over a year now with a large industrial conglomerate whose industrial internet allows it and its partners to perform data mining and data collection from various machines like wind turbines, jet engines, elevators, and MRI scanners.
We are also seeing increased momentum with managed service providers, leveraging our open platforms for SCN and NFV. We believe we are in a unique position to help them achieve new levels of agility and cost optimization and offer their enterprise customers best-of-breed technology choices without the complexity that typically comes from managing multi-vendor solutions.
Some great examples of our momentum include Verizon, which selected our cloud CPE solution as the foundational platform for its virtual network services. Orange Business Services, which is now using our Contrail SDN controller for its easy go network as a service offering. And AT&T, which is offering Juniper's virtual routing function as an option for its enterprise customers looking for on-demand virtualized network services.
The scale and performance of routing, switching, and security continue to be of fundamental importance to our customers who are constantly trying to stay ahead of network traffic growth and trying to do so economically. Innovating in this dimension has been our hallmark since the inception of this Company with breakthrough products like the M40, the MX, and the PTX that over the years have redefined the economics of networking.
As bandwidth intensive applications continue to soar, and the world moves rapidly to the cloud, we believe that the need to continue to innovate in the dimension of scale and performance is only increasing in time, and we also believe there is still plenty of room for that innovation, both in systems and in intelligent software that enables more efficient use of network capacity. To that end, we are encouraged by the traction we are seeing with our NorthStar controller that optimizes across both packet and optical layers dynamically and in real-time, unlocking new levels of capacity in our customer's network.
Technology is only part of the challenge in any network transformation. Having the right skills is as big if not a bigger challenge. That's why we've recently announced the expansion of our successful OpenLab program, with six new locations across North America, Europe, and Asia, which will provide customers and partners with a range of resources to build and learn about emerging virtualization and automation technology.
Now, moving on, I would like to comment on our routing, switching, and security business this quarter. In routing, we are very pleased with the diversification across geographies, verticals, and product mix. Many customers are enthusiastically embracing our newest MX and PTX products.
Our PTX line grew sequentially and year over year to reach record revenue with core network deployments across our cloud, telco, and cable customers. As our customers migrate from 10 gig to 100 gig connection, we believe our technology leadership in both the core and edge network player gives us a clear competitive advantage to gain market share.
In switching, we saw strength in the data center across telco, cable, cloud provider, hosting, and enterprise customers. Our QFX 10,000 family of spine switches is ramping well, and we see a solid pipeline in the second half of the year.
In security, we did experience another difficult quarter as we continue to work hard to turn around this component of our business. As I've said before, our strategy and product transitions are going to take time to play out and will result in some lumpiness in the business.
We remain committed to developing and delivering to our customers complete and differentiated domain-level solutions for the cloud, SP mobile, and enterprise networks that include elements of routing, switching, and security, all working tightly together.
We are operating in a difficult macro environment that has been affected by recent economic and geopolitical volatility. However, we remain focused on what we can control and believe that solid execution coupled with a strong portfolio of solutions will position us to navigate through effective spending patterns in the future. We are continuing to make balanced decisions between growth and profitability while making investments that best position us to address our customers' most critical network needs.
We remain focused on driving long-term sustainable growth while generating strong cash flow. And we continue to focus on managing our business prudently while strengthening our investments in scale, performance, and automation through software innovation.
I want to thank our customers, partners, and employees for their continuing dedication as we move along our journey. Finally, I would like to thank our shareholders for their continuing support and investment. Now, I'll turn it over to Ken for his comments.
- CFO
Thank you, Rami, and good afternoon, everyone. Our June quarter results reflect strong sequential revenue and earnings growth. Sequentially, revenue grew across all technologies, geographies, and markets. Enterprise growth of 23% quarter over quarter was driven by improved spending patterns following a cautious Q1. Service provider revenue grew 6% sequentially primarily driven by telecom deployments and an increase in revenue from cloud providers. Our services business continued to be strong with solid growth both quarter over quarter and year over year.
In reviewing our top 10 customers for the quarter, five were telecoms, four were cloud or cable providers, and one was an enterprise. Of these customers, two were located outside of the United States. Our underlying demand metrics were healthy this quarter with product book-to-bill greater than 1 and a strong increase in product deferred revenue year over year and sequentially.
In the quarter, we had cash flow from operations of $354 million, up $91 million year over year and up $182 million sequentially. We repurchased $126 million of shares and paid $38 million in dividends. Since the first quarter of 2014, inclusive of share repurchases and dividends, we have returned approximately $3.91 billion of capital to shareholders against our commitment to return $4.1 billion by the end of 2016.
While I'm pleased with our overall results, the macro environment in Q2 was more challenging than we originally anticipated, and gross margins came in below our guidance. Non-GAAP gross margins were 63%, down 7/10 sequentially. The quarter-over-quarter decrease was driven by elevated pricing pressure primarily in EMEA as well as product mix. This was partially offset by improvements in our cost structure.
While the pricing environment is challenging, we remain focused on delivering innovation and continued improvements to our cost structure. In the quarter, non-GAAP operating expenses were $494 million, which was slightly below the low end of our guidance range. This is a result of our continued focus on prudent cost discipline.
Now moving on to Q3 guidance, which is detailed in our CFO commentary available on our website. We remain constructive on revenue for 2016 and expect modest growth despite the current macro environment. We will continue to prudently manage our operating expenses. However, we expect gross margins to remain approximately at their Q2 levels in the near term. As a result, we expect operating margins for the full year of 2016 to decline slightly relative to the full year of 2015.
We are confident in our long-term model and remain focused on growth and operating margin expansion. The outlook assumes that the exchange rate of the US dollar to other currencies will remain relatively stable at current levels.
I would like to thank our team for their continued dedication and commitment to Juniper's success. And now with that, I would like to open the call up for questions.
Operator
Thank you. Ladies and gentlemen, at this time we will be conducting a question-and-answer session.
(Operator Instructions)
Pierre Ferragu from Bernstein.
- Analyst
Hi, good evening, and thank you for taking my question. I would like to focus of course on the gross margin so far as what we saw in the quarter and what you're planning for coming quarters. You mentioned mix and pricing pressure. On the latter, I would like to listen to where the pricing pressure is coming from. Are you suffering from currency? Are you forced to give discount to secure business with clients who are having a harder time defending their budgets, or are you actually facing competitors with more aggressive pricing?
And then on the former, on the mix shift, if you could give us a bit of color on what kind of mix, what are the higher margin products that are less in the mix today, and what are the lower margin products are more in the mix today, that would be great. Thank you very much.
- CEO
Thanks, Pierre. I will start and then I will pass it on to Ken to provide some additional details. With respect to gross margins, it is more of the latter thing that you discussed, okay. This is more around the macro concerns in Europe in particular. And that is primarily a result of foreign exchange. So something we had been thinking about and monitoring closely in order to offset the dollar exchange, a weaker euro, additional discounting was something that we had thought was necessary and we are seeing it play out.
And then there is, yes, the secondary component, which is product mix. I just want to say two additional things before I pass it on to Ken. First is, I think we demonstrated in Q2 that despite the fact that we saw weaker than expected gross margins, we were able to tightly control our operating expenses to protect our operating margins, so I am proud of the discipline that we saw in terms of execution from the team. And you can expect more of that going forward.
And the second thing is, as we look at the innovation of our products across all of our portfolio of products, and that includes the new products that we are introducing into the market now, one of the things that we have always focused on and we will continue to focus on is the innovation that goes into reduction of the COGS, the cost of goods sold per bit per second of routing, switching, and security. And I view that as something that would be helpful certainly as a tailwind in the future as we see those products ramp up. Ken?
- CFO
Rami, I think you covered the elevating pricing pressure in EMEA pretty well. I will touch on the product mix. So an example of that, that we saw in Q2 was the BTI acquisition. Though we expect the acquisition to result in neutral earnings for the year, it did have a slight impact, negative impact to both gross margin and operating margin in the second quarter. That would be an example of the product mix that hit us in Q2.
In addition to that, there are a lot of different product mix contributors whether it be chassis versus line car, truck percentage of software, so product mix could result in either headwinds or tailwinds. At this point, I think we are definitely not giving up on our long-term model of 64%. We are focused on delivering innovation and continuing our cost structure improvements and we will go forward from here.
- Analyst
Okay, thanks [Ed].
Operator
Jess Lubert from Wells Fargo Securities.
- Analyst
Hi, guys. I was hoping you could help us understand how much the improvement in the switching business was driven by the uptake of the new QFX10K platforms and which verticals you are seeing the greatest demand for these products, and then to what degree you would expect to see uptake of the 10K drive further sequential improvement as you move through the second half of the year, and then I have a follow-up.
- CEO
Okay. Thanks, Jess, for the question. Needless to say, we are really pleased with the performance of our switching business all up in Q2. We saw double-digit growth both year over year and quarter over quarter. I think what we are seeing here is this strategy of focusing very deliberately on data centers and cloud build-outs pay off for us. In terms of verticals, the strength in telcos, in cloud, and especially Q2 we saw a strong government sector as well play out for us nicely. We have said consistently that the new products, the spine switches, the 10K switches are mostly going to contribute to revenue in the second half and that remains the case. There is certainly some orders and early revenue that came in, in Q2 timeframe.
But right now, I would characterize the situation we are in as we are competing aggressively for net new wins, new opportunities, and the nice thing that I am observing now is that we are able to compete in opportunities that we were never able to compete in historically because of the lack of having this important part of the end-to-end switching portfolio. Last thing I will just say is, there are some transitions that are happening in the data center space as our customers go from 10 gig and 40 gig to 25 gig and 100 gig. I think that plays out nicely because at the end of the day, these data centers are essentially becoming high-performance networking problems that are Layer 3 in nature. That is exactly the kind of really high performance problems that I think Juniper loves to solve.
- Analyst
And then, Rami, I was hoping you could touch on the potential impact from Jericho based routing products particularly in the cloud vertical and perhaps to what extent you view more advanced Layer 3 switches as a threat to your edge routing business and should we expect you guys to more directly address this market later this year or next.
- CEO
Yes, certainly it's a question that has come up. I think at the end of the day, the thing that matters the most to our customers across all verticals, including the cloud vertical, is are the capabilities of the products and the solutions themselves from the standpoint of flexibility, Layer 3 stat capabilities, the density and performance, the price per port, et cetera, and I will just say that I am very comfortable with where we are today based on the technology decisions that we have made historically that includes silicone decisions, and if you recall what I had mentioned in our last analyst event is I sort of categorize the market in three distinct buckets.
There are those that care about very flexible routing with a lot of features and a lot of flexibility in programmability, those that care more about WAN transport, wide-area network transport efficiency, and those that care about cost efficiency as it pertains to switching. And I don't think that we have ever been this strong across all three of those domains today with our product portfolio.
Now going forward, we will constantly be evaluating what we do internally in terms of developing our own silicone technology and what we can get from merchant silicone vendors and making the right decisions based on the capabilities that we can get externally versus that what we can do internally, and that's exactly what we are doing right now. So net-net, this is a competitive industry. We've never lost sight of that, but I'm comfortable with where we are from a technology standpoint and our ability to compete.
- Analyst
Thanks, guys.
Operator
Ashwin Kesireddy from JPMorgan.
- Analyst
Thanks for taking my question. Rami, I just want to go back to the discussion around pricing pressure. I was just wondering if this pricing pressure is more concentrated on certain customers, and whether we could expect a recovery there anytime soon. And also just going back to 2016 full-year revenue outlook, I think on the last conference call, you said you were constructive on revenue growth and now it sounded to me like you are turning down a little bit.
I was just wondering what has changed in the last three months. In Q1, I thought things were getting better and now it's clear there is change in turn. Any more color you can give there would be really helpful.
- CEO
Let me start and I will see if Ken wants to weigh in on this. With respect to the comments about pricing, there are no clear patterns in terms of specific customers with the exception of just saying that it's mostly focused in the EMEA region, and it's mostly a result of things like foreign exchange. We're not calling this a new normal in terms of gross margins.
I think there are a number of things that we can do to improve things going forward, but in the meantime, we are going to be very prudent in how we manage the business, control operating expenses, and so on. And then from a revenue standpoint, actually what we said is that we remain constructive on the full year from a revenue standpoint, 2016 versus 2015. Where we are being a bit more cautious is on our operating margins, and that's primarily as a result of the gross margin impact that we saw in Q2. But we will continue to manage the business very prudently to protect the operating margins to the extent that we can.
- Analyst
Great, thank you.
Operator
Simona Jankowski from Goldman Sachs.
- Analyst
Hi, this is Balaji Krishnamurthy on her behalf. I have two questions. The first one on the routing business. You mentioned that you saw as [why wide] decline in that business in the US cloud providers segment. What drove the weakness there? And then on the security business, maybe just to back up a little bit. As soon as you refreshed SRX last year, you saw some strong growth through the remaining part of 2015. But it's now again fallen off in the first two quarters. So what kind of visibility do you have in terms of recovery for that vertical? And is it through the existing portfolio or would you be adding more (inaudible) products into the portfolio? Thanks.
- CEO
Sure. Thanks, Baliji, for the questions. On the routing, I think that we actually are encouraged by what we have seen in routing in terms of the sequential improvement from the Q1 standpoint. And we really saw this across all geos, so that's actually something that we are happy about. I think that if you look at the routing opportunity -- the second thing I would say about routing is just from a demand metrics standpoint, our bookings were strong. A lot of the deferred revenue that we saw in Q2 was also connected to routing. So, that gives us confidence in the second half of the year as it pertains to routing. Certainly there is a cloud, there is a telco, there is a cable component to our routing business.
I feel good about the cloud component. I think that the new products are going to have a big role in the cloud provider networks, and I think that should start in the second half of the year. Telco is a bit more of a mixed message. I think if I look at the global opportunity, there are certainly good opportunities especially in international for our routing products that includes the MX and the new PTX products. I think visibility for Tier 1 telcos in particular for the second half remain somewhat challenging. I think on the enterprise side, we saw good, very good in fact, sequential recovery in Q2, that was across switching and routing, and I feel pretty good about that in the second half as well.
So I think there is actually quite a lot of good things happening from a routing standpoint if you factor in the opportunities as the refresh cycle that we are undertaking right now. And thank you for reminding me, Ken. There was a secondary question about security. Security, sequentially up over Q1 but certainly nowhere near what it would need to be for us to be happy or content with the performance of this business. We are disappointed in the results. I think this is a business that is right now in transition. And I expect it to be in transition for the remainder of this year. I have always said that this transition is going to be somewhat lumpy in terms of how the business is going to perform.
Last year, I'd say that the performance was better than my expectations, and it was largely driven by some large telco and cloud deployments that this year haven't really played out yet to offset some of the transitions that we are executing on in the enterprise side. And that's where the focus is. I think we have a very compelling and competitive service provider solution for high-bandwidth security applications. That's true also for the cloud. The part of the business that requires more attention and focus than the one that we're actually giving the attention focus to today is on the enterprise side.
The feedback that we are getting from our partners, our customers on the roadmap on the products that we have introduced thus far is very encouraging. But there is still a ton of execution for us to work through, through the rest of this year and I expect the growth to happen next year.
- Analyst
All right, all the best. Thank you.
- CEO
Thank you.
Operator
Mark Moskowitz from Barclays.
- Analyst
Hey, guys. This is Dan Gaide on for Mark. Thanks for taking my question. In the past, we've talked about RFP activity increase, particularly in switching and security and it looks like we are starting to see that pay off for switching. Can you just talk about what it's going to take to get to that next level in security and just getting you through that transition period that you just mentioned?
- CEO
Thanks for the question, Dan. What it's going to take is more execution on our part and a bit of time, to be honest. The security space is a very competitive space. The thing that I think Juniper can leverage to our advantage is the fact that we are really thinking about it from a solutions standpoint. As we go to our customers and help them build out a private cloud data center or a hybrid cloud data center or things like on-premises cloud CPE solutions, there is a security element to each and every one of those solutions.
So we are thinking about this from an overall architectural standpoint, how the technology is tied together and of course, then positioning security along with the routing and switching. So I think that's playing out already quite nicely in the cloud side. From an enterprise standpoint, enterprise campus, and so on, there is still some more features to develop, new hardware to release into the market to get the cost per bit or the price per bit more competitive in the security space, and I think next year is the year where we will have enough critical mass to start seeing a recovery in the business.
- Analyst
Great, thank you.
Operator
James Faucette from Morgan Stanley.
- Analyst
Thanks a lot. Just a quick follow-up on security. Sorry for three in a row, but how much this year do you think is being complicated or trying to get the security business right-footed and prepared to return to growth? It's being complicated by some of the publicity around vulnerabilities in previous Juniper generations, et cetera. Is that having much of an impact?
And I guess my second part of the question is in terms of future business development. How should we think about changes or how you address the changes in relationships with Nokia and Ericsson? Is that part of the competitive pressure that you are feeling in EMEA? Thanks a lot.
- CEO
Okay, thanks for the question, James. On the security side, the vulnerability that you discussed is at this point largely behind us. We took the matter very seriously. We did a very thorough internal review to make sure that the vulnerability was very specific to our old legacy screen OS security products and made sure that there is no such effect on the -- and we in fact invited a third-party company to come in and to help us with this assessment that there is no vulnerability on the Juno side. We were open with our customers, and I think we got a lot of kudos from our customers on how we handled the situation.
I'm not saying that it has had no effect but I think that the team did a good job of minimizing any effect. Right now, I think the main issue with security is there is a critical mass of new products, new features, new technologies. We need to get into the market to be able to go after the largest market opportunities that exist. Right now, we are competitive but in specific areas and use cases, we need to be competitive in a broader set of use cases in security. That's what we are absolutely maniacally focused on.
In security, the thing you should notice as I mentioned, there is a strong revenue synergy associated with switching and routing but there is also an equally strong cost synergy because much of the innovation that we put into switching and routing also contributes to our security product portfolio. On your question related to our partners, Nokia and Ericsson, there is no real new news there. I think with both of these customers, we are -- or these partners, we have talked about how the volume of business, it's still a relatively small percentage of our overall revenue at the Company.
It has been on the decline well before some of the acquisitions and partnerships that have been announced, and that is primarily because Juniper has been taking its destiny into its own hands. In Europe, for example, the theater that you mentioned, we have over the years been taking more and more of the Tier 1 telecom operators to a direct engagement model. And that has played out well for us in terms of the business and the strategic nature of the relationships with those customers.
Net-net, I think between the deliberate strategy that we are taking to go direct with certain customers that we need to go direct, especially those that have the volume of business that is large enough, as well as the partnerships that we have available today, whether it be with any fee or with Ericsson or with IBM or with Amdocs, I am not concerned at all about our ability to reach our customers in EMEA or elsewhere in the world.
Operator
Dmitry Netis with William Blair.
- Analyst
Okay. Thank you for taking my question. I want to go back to the top line and I know several questions have been asked but I want to get a sense of how you guys are thinking in the back half of the year. And could security, given clearly being a headwind here, could that potentially be down 25%, 20%, 25% this year? And if that is the case, and you are planning for top line could be up slightly so let's assume it's up maybe 1%. That gives you a bit of a tough ramp in the Q4 timeframe of modeling somewhere in the 5.5%, 6%, maybe 6.5% range.
So what are the ebbs and flows of given that security is down, do you expect the switching to contribute, routing to contribute, and is security really going to be down that much in that 20%, 25% range decline? Give us a little bit of sense how to think about Q4.
- CEO
Yes, I got the question and I appreciate it. I think look to the example of Q2. Security year over year was down pretty significantly but despite that, we came in at the high end of our range for revenue. I think when we provide the constructive view of 2015 all up, we are certainly factoring in what we expect from switching, routing, and security.
Security is going to be a headwind. Keep in mind that the new products that are in the market now have standard lead times. Where we are competing for opportunities worldwide are mostly in the area of routing and in switching, and I think this is where we have the confidence that, that part of the business is going to perform sufficiently to offset weakness and headwinds in security. Anything else, Ken?
- CFO
Just to talk a little bit about the numbers. So to your point, the first-half results was about 1% up year on year, half on half. The Q3 at the midpoint in guidance is flat year on year at the midpoint. We're not giving Q4 guidance, but I do think we are constructive in our Q4 ability to grow sequentially primarily because of the strength in the new products and some of the other factors that Rami has mentioned. That gets us to our March growth for the year.
- Analyst
Okay, and then my follow-up, if I look at the geo splits, most of the upside, you've seen it across all regions. That's fair, but most of the upside seems to have come from the APAC side of the equation. Can you just a little bit talk about that and what is driving that as the partnerships with NEC or Lenovo or anybody else out there that you are seeing the uptick on in revenue from?
- CEO
Yes, it's actually great question. I am extremely proud of how our team in Asia-Pacific is executing right now. Around a year, year-and-a-half ago or so, we made some changes in that region from a leadership standpoint, from a structural standpoint. We have refocused on parts of the APAC market that we believe are first, growing.
Second, we are best equipped to support. We have activated partnerships that are helping us in Japan. We are in the process of activating a partnership with Lenovo as we have announced historically that will help us worldwide but especially in APAC and especially in China. And looking out, I think the opportunity there for further momentum and growth are there. It's a fairly challenging market for a variety of reasons, but with solid execution, we have now have had several quarters of performance and again, very proud of the team.
- Analyst
Okay. And then maybe a quick one for Ken on the BTI. What was the revenue in the quarter from BTI? Just a housekeeping question there.
- CFO
We are not going to break it out specifically, but we did guide to $10 million to $15 million for the quarter and it came in, in line with our expectations.
- Analyst
Great. Thank you very much. Good luck, guys.
- CEO
Thank you.
Operator
Jim Suva from Citigroup.
- Analyst
Hi. This is Justin on for Jim Suva. Thank you for taking my question. I was wondering if you could comment on progression of the ERP system and when the impact you believe is going to start to produce the productivity improvement and efficiencies moving forward.
- CFO
I will take that question. It's a good question. The way I describe it, clearly Q1 was the period of ramp. Q2 was largely the period of stability. We made a lot of progress in Q2 on our processes and streamlining those processes. We still have a few areas to still improve upon but for the most part, the ERP stability is there. I would say you didn't ask about DSO, but some of those stability factors invoicing did cause a few days of DSO to be higher than expected, so the DSO came in at 55.
If you were to normalize for ERP activity, I think we'd be closer to the 50 range. But from a going forward, you are absolutely right. The focus for the second half and for next year is on value creation and optimization, leveraging the new system we have in place, and really streamlining our operation so that is absolutely yet to come and something we are very focused on.
- Analyst
Great, thank you.
Operator
Tejas Venkatesh from UBS.
- Analyst
Hi. Thanks for taking my question. I'm calling on behalf of Steve. I was hoping to get an update on the campus switching business. Was it down year over year? And do you foresee the new EX series helping that business return to growth? And I was also curious if you are seeing increased competitive pressures from most of your competitors having a wireless LAN business. Thanks.
- CEO
Yes, let me take the. Just net-net, I'd say the business was probably more flattish if you look at campus switching specifically, but let me just qualify this a bit. We have been executing at Juniper on a very deliberate strategy of focusing on where the growth is and where we can differentiate the most in the switching area, and that is in enterprise IT data centers, in private cloud, and in public cloud, and that is why we have seen our switching business perform really well. We do go after campus opportunities, but we mostly limit ourselves and our focus on the largest campuses that are typically very mission-critical, and on-ramps to the cloud.
And we also of course focus on customers that are able and willing to pick best-of-breed decisions between wired and wireless. So we can work effectively with our wireless partners in going after that opportunity. So I think that if you consider all that a flattish switching performance for campus is something that I'm actually okay with. Overall, I think the switching business is growing, and that's a result of the deliberate strategy and the focus that we've had as a Company and I think that is a very good thing.
- Analyst
As a follow-up, can I get an update on the Lenovo partnership?
- CEO
Certainly, yes. It's still right now in the early stages in terms of putting in place the mechanics of how we are going to go after our customers worldwide. The partners and the channels that we need to work through and agree on. And also the technology integration that we are going to execute on to make sure that we provide compelling solutions to our customers.
So I think we have said historically that we don't anticipate meaningful contribution this year, and that remains the case. I think where this is going to start to benefit both Juniper and Lenovo is next year. I remain optimistic and excited about the opportunity in working with Lenovo. As you know, there is a large part of the market that is interested in convert-stack architectures and having really compelling servers, storage, and networking working tightly together is something that I think is going to be helpful to our business.
Operator
Simon Leopold from Raymond James.
- Analyst
Great. Thank you for taking my question. I wanted to walk through three time periods to understand gross margin issues. So first of all in the near term, you talked about challenges in the EMEA region. But it doesn't look to me that we have seen all that much movement during the June quarter of the euro to dollar exchange rate pre the Brexit vote. I'm just wondering whether this was an issue where it had been building up for some time and a competitor who sells in euros, basically you concluded you had to respond that things wouldn't move back in your favor.
And then when we look out to 2017, I think most of us expect you will face a new competitor in routing, particularly in the data center. And we are wondering how that competitive dynamic could play out with a new entrant that sounds like they will be somewhat aggressive on pricing. And then looking out even further, the last part of this gross margin trend is when does the software business, the Contrail and NorthStar products, when do they become material enough to be a tailwind to gross margin? Thank you.
- CEO
Okay, great set of questions. Let me start and maybe I will start with more of the 2017 competitive question that you have. First I would say that this is not -- that competitive issue around new entrants into the market introducing routing capabilities and so forth, that is not the issue that we are seeing in the Q3 and the Q2 the timeframe. Are we anticipating that this industry is going to continue to be competitive? Absolutely. Which is why it is so important for us to continue to focus on cost of goods sold, improvements in our products, to innovate in the area of ensuring that we can compete very effectively in those three different use cases that I mentioned just previously around rich routing, lean routing, and switching, and also to preserve our long-term targets for gross margins.
And based on everything that I know, the innovations and the technologies that we are developing in the Company, the plans that we have going forward, I feel comfortable that, that can be done. I think from a software standpoint, we had provided guidance that by the 2019 timeframe, we will see that around 45% of our overall revenue is going to come from software and services. A lot of that is going to be in the area of recurring revenue and software. And I think that certainly helps us from a gross margin standpoint. I will let Ken talk some more to that.
- CFO
I'll touch on the first and the third one. From a US dollar strengthening, you are absolutely right. This really isn't related to a Q2 specific change in foreign currency. It is more of the buildup over the last few quarters of the strengthening dollar and the fact that it is starting to have an impact on our customer budgets and their ability to purchase our equipment. So it's really more of the long-term buildup of the FX concerns or strengthening of the US dollar, I should say.
From the software, Rami is right. The 45% was our long-term model of services and software. Just to level set folks where about 3% of our business was software last year. And I would expect it to grow gradually between that and call it 15% to 20% if you presume services remains relatively stable. Software standalone would be 3% today to 15% to 20% by 2019. And it should progress pretty gradually between now and then. We are seeing some benefit today. We talk about product mix. There are headwinds. There are tailwinds. Albeit it's a relatively small percentage of our revenue, it's a growing percentage and every incremental dollar in software does help us on the gross margin line.
- Analyst
Great. That is really very helpful. Thank you.
Operator
Mitch Steves from RBC Capital Markets.
- Analyst
Hi, guys. Thanks for taking my question. So in terms of the gross margin getting back to the 64% metric, I would think that the optical business that you guys purchased with BTI would see sequential growth throughout the year. And then in addition, if we assume there is no change in the FX dynamic, are you still going to be able to get to 64% margin if you are doing $1.3 billion in revenue?
- CFO
Yes, so our current visibility for Q3 is reflected in the guidance we gave, which is 63%, so again in line with Q2 primarily because some of the factors that developed in Q2 we see in Q3 as well. For the longer term, we are not giving Q4 guidance, but I think it's safe to expect some sequential improvement in both gross margin and operating margin in Q4. That is really our historic pattern, and I would expect to drive to that in Q4 as well. We are clearly not giving up on the 64% operating model.
We are working on cost innovation, cost improvements, cost structure, as well as product innovation, I should say, and making sure we sell the value of that. From a BTI perspective, I do expect BTI to ramp and it does have a slight impact to gross margin percentage. However, I would state that the first quarter of ramp, we did have some start up costs, et cetera, that as BTI scales, it will become more margin favorable than it is today as we go forward.
- CEO
One additional thing I would like to add on the optical side as a reminder is that we are not after building a standalone optical business. I think the world has enough optical technology providers. What we are out to do is to really capture an inflection point in the market around packet optical solutions that include the packet layers, the optical layers, and also very importantly, the software layers that tie all of these together. So we are playing much more of a disruptive game in the optical space as it pertains to packet integration. You may have seen the news around Juniper joining the Telecom Infra Project with Facebook and Microsoft and others. The whole idea is to develop open interoperable solutions in the networking domain around packet optical that I think will benefit us in the long term.
Operator
Paul Silverstein from Cowen and Company.
- Analyst
Thanks. A quick housekeeping question and a real question. Can you remind me what percentage of total revenue is cloud providers? I hate to ask about gross margins yet again. I recognize the (inaudible) on this call. Going to the math, I'm still confused with a simple question being how much of this speculative versus how much is transitory. EMEA was down as a percentage of total revenue in both 1Q and 2Q versus last year. That was about 1.5 to 4 percentage points. I recognize some of that is the lower pricing impacting revenues. Your product gross margin was down almost 1 percentage point sequentially following a 100 to over 200 basis point decline in the first quarter from counter 2015 levels. And the quarter represents an all-time low. So again, I'm not trying to give you a hard time. I'm just trying to understand how much of this is secular and how much of it is transitory. The FX was an issue throughout last year as well for that matter.
- CFO
We really did not experience much in the way of FX-related pricing pressure last year. We started to experience a little bit of it in Q4 of last year. But quite honestly, the elevated pricing pressure that we experienced in Q2 was new to us. It hit us stronger than it has in the past. It's always been a very competitive environment, and we've been able to deal with that and we expect to be able to deal with that going forward. But the Q2 pricing pressure, particularly in EMEA, was acute this quarter and that is new.
The other impact, we talked about pricing pressure as well as margin. We're not breaking out exact math, but they both had roughly an equal impact to the call it traditional 64% or our long-term model of 64% versus the 63% result. Product mix really has the ability to go either way. In this particular quarter, it cost us a couple tenths and hurt us, but we do have chassis sales out there. We can fill up line cards. We are transforming the Company to more of a software stream, so we are very focused on recouping the margins that we lost in Q2, and are not coming off our long-term model.
- Analyst
On the pricing pressure, and if you said I apologize, but was that across the board in EMEA? Was it certain product markets more prevalent serving customer markets? Can you give us any insight and again, if you could share with us the percent of the revenue from cloud providers.
- CFO
The cloud providers, I'll touch on that. I forgot last time. Sorry about that. In FY15, we talked about 2016 being 19% of the total revenue, and obviously our fastest growing vertical, to get to near 25% by 2019. So that's a reminder of the cloud vertical. From a pricing and where it happened, it was really more geographic and customer specific, I would say than just a broad base. We did see pressure globally. I think the macro environment as it relates to this geopolitical issues, et cetera, are kind of being different in every geo, but we are seeing a bit of global pressure but really specific to EMEA and specific to certain geographies in EMEA.
- Analyst
Is it enterprise, service providers, or both?
- CFO
It is both. I would not say it's a customer vertical specific situation.
- Analyst
I appreciate it. Thank you.
Operator
Jayson Noland with Baird.
- Analyst
Great, thank you. Rami, I wanted to follow-up on your prepared remarks around CEB, the cloud enabled branch solution. And maybe to start your broader perspective on SD-WAN, the pace of adoption as you see it in the market and you outlined some opportunities. Is this also a revenue headwind for the category as Corporate shift away from expensive MPLS interconnects?
- CEO
Thanks for the question, Jayson. I think actually the cloud-enabled branch solutions that we are developing are in fact a potential tailwind for us. As I have mentioned with respect to telco space and then moving, changing their architectures and moving to much more of an agile, scale out, service delivery model. We want to make sure that we are in the middle of this architectural transformation that is happening so that once they start to prove out the model and to start growing their virtualized solution business that we benefit from that. And I would say that although the revenue contribution to Juniper is still very small, the opportunity is very large in the future, and I think we are in many cases in pole position in working and developing these solutions for our customers.
I know SD-WAN is sort of a very big topic these days. I think our best and most immediate opportunity is to support and help our service provider and telco customers in developing very effective agile cost competitive solutions that will help them in competing effectively with the standalone point player SD-WAN players that are out there. That is what we're doing and I think that is our best strategy considering the relationships we have with our telcos and also the technology that we've developed for them.
- Analyst
Rami, pace of adoption SDN has been somewhat slow. Is this going to happen more quickly?
- CEO
SDN is such a broad term. If you look at SDN as it pertains to the cloud virtualization, cloud orchestration, there I am pleased with the pace of adoption, the win rate, even if revenue is still relatively small compared to our overall revenue of the Company for Contrail. What I like about it is it's a very strategic part of every sale, every engagement. It's almost entirely subscription-based recurring revenue, and it's setting ourselves up for selling virtualized security, virtualized routing, et cetera, in the future.
I think that part is moving according to plan. As far as these new cloud-enabled branch solutions, a lot of it was going to depend on the success of the telcos in making those services successful to their end customers, in particular the enterprise customers. So we are helping them do that because we recognize that if we help them do that, and they grow that business, we will be able to grow a brand new revenue stream for the Company, and that is something that I am very excited about. I don't think it's going to happen meaningfully this year, but I am hopeful that it will start to contribute in a meaningful way next year.
- Analyst
Thank you.
- VP of IR
Thank you. We have time for one more question.
Operator
Erik Suppiger from JMP Securities.
- Analyst
Thanks for taking the question. Just a quick question on the pricing. Can you comment about pricing in the security sector in particular. You've got a competitor this morning also note some pricing pressure in that sector.
- CFO
So we saw pricing pressure really in all technologies, however security. We're definitely not immune from that so we did see some pricing pressure in security. But again, our strongest correlation was more geographic really than it was product related.
- Analyst
Very good. Thank you.
- VP of IR
Unfortunately, this is all the time we have today and I just wanted to thank everyone for your great questions as always and look forward to talking with you soon.
Operator
Ladies and gentlemen, this does conclude our teleconference for today. We thank you for your time and participation. You may disconnect you lines at this time and have a wonderful day rest of the day.