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Operator
Greetings, and welcome to Intellicheck's Second Quarter 2020 Earnings Call. (Operator Instructions) As a reminder, this conference is being recorded.
It is now my pleasure to introduce your host, Gar Jackson, Investor Relations for Intellicheck. Thank you. You may begin.
Gar Jackson - Founder & President
Thank you, operator. Good afternoon and thank you for joining us today for the Intellicheck Second Quarter 2020 Earnings Call. Before we get started, I will take a few minutes to read the forward-looking statement.
Certain statements in this conference call constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 as amended. When used in this conference call, words such as will, believe, expect, anticipate, encourage and similar expressions as they relate to the company or its management as well as assumptions made by and information currently available to the company's management identify forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on management's current expectations and beliefs about future events.
As with any projection or forecast, they are inherently susceptible to uncertainty and changes in circumstances, and the company undertakes no obligation to and expressly disclaims any obligation to update or alter its forward-looking statements whether resulting from such changes as new information, subsequent events or otherwise. Additional information concerning forward-looking statements is contained under the headings of safe harbor statement and risk factors listed from time to time in the company's filings with the Securities and Exchange Commission. Statements made on today's call are as of today, August 11, 2020.
Management will use the financial term adjusted EBITDA in today's call. Please refer to the company's press release issued this afternoon for further definition, reconciliation and context for the use of this term.
We will begin today's call with Bryan Lewis, Intellicheck's Chief Executive Officer; and then Bill White, Intellicheck's Chief Financial Officer, who will discuss the Q2 financial results. Following their prepared remarks, we will take questions from our analysts and institutional investors.
Today's call will be limited to 1 hour. I will now turn the call over to Bryan.
Bryan Lewis - CEO, President & Director
Thanks, Gar. Hello, everyone, and thank you for joining us for the Q2 2020 earnings call. I begin this call by recognizing and thanking my team. While we've always been set up to work remotely, the team showed me just how well they could do it. As you'll see from some of the wins in implementations over the quarter, the team demonstrated that they don't need an office to perform at 110%. So a big thank you to my team.
Let's begin with a look at some of the numbers. Obviously, COVID had a major impact on retail foot traffic in our brick-and-mortar retailers. During the Q1 earnings call, we had indicated that we anticipated achieving 60% of Q1 SaaS revenue in Q2. In fact, we achieved 75% of that revenue number with $1.67 million in SaaS revenue in the quarter. While down from Q1 due to the pandemic, it was still a 49% increase year-over-year. Given how much of the country was shut down and for how long, I am pleased with what we accomplished.
An interesting development of note is that the shutdown of physical locations made our customers realize how exposed they were to fraud in the digital channels. This move to digital has sped up the adoption of our person-not-present authentication tools, which I'll speak about shortly.
First, let's look at wins and implementations during the quarter. Historically, I've reviewed each of our top clients on these calls. Because of the increasing number of clients, the approach of reviewing each one has become unwieldy. So going forward, I will speak to some of the highlights for the quarter.
Financial services company #2 brought or is about to bring live 4 new retailers. In July, they brought live a 1,400 location community retailers selling everything from furniture to food.
Turning to the pipeline. Final testing and pilot stores is underway for one of the leading suppliers of beauty products with over 3,700 locations. Deployment is expected to begin this month with full rollout by the end of September.
Next is a women's clothing intimate apparel company that they supply branded credit cards to that is set to roll out to the remaining 350 stores mid-month.
Finally, an over 800-location company with 3 divisions selling kitchen equipment and furniture is also testing in pilot stores, and we expect deployment to begin by the end of Q3.
Financial services company #3 is still on track to roll out authentication to their 2,000-plus location home improvement retailer in September. We responded to our clients' request for more biometrics and have started to do more with facial recognition technology.
Financial services company #6 has decided to fully authenticate people in a person-not-present situation by making sure that not only is the government identification document authentic, but that the owner is still in control of it by supplementing the authentication process by adding facial recognition. Now when an applicant gets a text from Intellicheck, they will walk them through 3 steps. First is to scan the bar code and license for authentication; second is to take a photo of the front of license; and the third is to take a selfie that can detect for liveliness and deepfakes. We notify the client whether the license is authentic, fake or expired. We also deliver a score on a facial match to the picture and the license, coupled with the liveliness score. So they know that the selfie was real. The contract was signed in June, and development is underway with a September target to begin rollout. This is the best-in-breed technology in the digital fraud prevention world and reflects how we, as a company, are rapidly evolving and underscoring our position as an industry-leading technology solutions company by offering facial recognition.
Financial services company #7, due to delays with the Canadian telecom approval, will now be rolling out Intellicheck to their Canadian call centers this quarter. You remember everything this client does is person-not-present so they have also decided to add our facial recognition offering as part of their process. They are live with a few call center employees now while they develop training materials for their staff, and we expect widespread rollout by the end of the quarter.
Financial services company #9, the Midwest bank with over 1,200 locations, confirmed that they will be fully deployed to all of their branches by September 23.
Financial services company #11, which we announced as a new client in a press release in June, has begun their rollout and has told us they expect to be fully deployed this month.
I am proud to say that we have signed another interesting new client. Financial services company #12 is a private investment firm that has several portfolio companies in consumer and commercial finance. And they intend to install Intellicheck authentication solutions in 3 of these portfolio companies. They went live with the first use case being motorcycle financing last month and the other 2 are in development.
As I said at the beginning of the call, given that the fraud normally happening in stores is new to the online channels, we are seeing significant interest in the ways we can authenticate from afar. From the basic government IDS indication all the way up to our facial recognition offering. We are in discussions with all of our bank clients and several of our retailers to pilot the full stream of government ID and facial technology solutions, and many of our prospects are asking for this as well.
What differentiates us from the growing field of competitors in facial recognition is the continuing value of our technology solutions. Many of our competitors also talk about facial recognition, but as our clients are realizing, facial recognition only has value when it includes the critical first step, determining that the government ID is real. Without knowing with near certainty that it's authentic, facial recognition is useless. We provide that near certainty.
Going forward, our implementation pipeline remains robust. Year-to-date, we've completed 17 implementations, including 11 in Q2. We have 32 implementations of various sizes in various stages of completion as well as 16 waiting to be scheduled.
We also rebranded this quarter. I can't tell you how many times I would receive inquiries from those going to our website and asking me, what do you do? It was clear to me that the messaging surrounding authentication was not coming across. I believe it now does, we make authentication simple. If you haven't gone to our website, please take a look. I look forward to hearing what you think.
As we all know, COVID has certainly brought uncertainty to the market. I believe we added some certainty to our future through the capital raise that we did in June. We positioned the company to be nimble and responsive to the market in a way that the company has not been in the past. None of us may predict what will happen with COVID in the future, but we can better weather it with our now strengthened balance sheet.
What I can report is that we are seeing upward trends in scans as states open. All of our pro scan clients are now above or near their minimums. As for scan stats, Q2 average weekly scans averaged 48% of the average weekly scans in Q1. We can also see how quickly things can rebound. In the week of June 14, when things were generally open in some of the densely populated states, was 111% of the Q1 average. As things started to reclose, the numbers dropped 25%. But for the last 8 weeks, we've averaged 100% of the Q1 weekly average. This demonstrates how quickly our business returns when states open. At the same time, it also shows the impacts of closures as states reclosed in some areas. While we can't predict what will happen with COVID in the fall, I can say that the disease has not stopped us from doing business and implementing customers. This is a testament to both the quality of our product and our team.
So in closing, I return to the way we began this call with my thanks to our hardworking team of professionals who have distinguished themselves even under adverse conditions where many lost loved ones or even got sick themselves. You persevered, and your commitment helped our clients stop so many from becoming the victim of identity theft during this horrible pandemic. That is an achievement we can all be proud of.
With that, I will turn it over to Bill White.
Billy Joe White - CFO, COO, Treasurer & Secretary
And thank you, Bryan, and a good day to our shareholders, guests and listeners. I'd like to discuss some of the financial information that was contained in our press release for the second quarter ended June 30, 2020.
Let's begin with our second quarter results. Revenue for the second quarter ended June 30, 2020, grew 18% to $1.842 million versus $1.558 million for the same period last year. Our SaaS revenue was approximately $1.671 million for Q2 2020, a 49% increase from $1.121 million in Q2 2019.
Gross profit as a percentage of revenue was 88.6% for the quarter ended June 30, 2020, compared to 85.9% for the quarter ended June 30, 2019. Operating expenses, which consists of selling, general and administrative and research and development expenses, increased 6% or $143,000 to $2.402 million for the quarter ended June 30, 2020, versus $2.259 million for the same period in 2019. The increase was primarily driven by an increase in personnel costs and (inaudible) [plan], which is contingent upon achieving certain goals established by the Board of Directors and the Compensation Committee.
The company posted a net loss of $760,000 for the 3 months ended June 30, 2020, compared to a net loss of $874,000 for the quarter ended June 30, 2019. The net loss per diluted share was $0.05 versus a net loss per diluted share of $0.06 in the prior year. Adjusted EBITDA for the quarter ended June 30, 2020, was negative $619,000 compared to a negative $785,000 in the quarter ended June 30, 2019. Interest and other income were negligible for the quarters June 30, 2020, and 2019.
Now I'd like to focus on the company's liquidity and capital resources. As of June 30, 2020, the company had net cash of $14.6 million. Working capital, defined as current assets minus current liabilities, of $13.2 million; total assets of $25.4 million; and stockholders' equity of $22.1 million. During the 6 months ended June 30, 2020, the company generated net cash of $11.2 million compared to a net cash used of $1.3 million during the 6 months ended June 30, 2019.
On June 23, 2020, the company completed a public offering of 1,769,230 shares of its common stock offered to the public at $6.50 per share, resulting in net proceeds to the company of approximately $10.6 million after deducting underwriters' discounts and commissions and operating costs paid by the company. Intellicheck intends to use the net proceeds from the offering for general corporate purposes and working capital.
Net cash used in operating activities was $262,000 for the 6-month period ended June 30, 2020, compared to $1.6 million for the same period in 2019. Net cash used in investing activities was $110,000 for the 6 -- first 6 months of 2020 compared to a net cash provided by invested activities of $14,000 for the 6-month period ended June 30, 2019. And we generated cash of $11.6 million for financing activities for the first 6 months ending June 30, 2020, compared to $268,000 for the same period in 2019.
The company has a $2 million revolving credit facility at Citibank that is secured by collateral accounts. There are no amounts outstanding under this facility, and we currently anticipate that our available cash as well as expected cash from operations will be sufficient to meet our anticipated working capital and capital expenditure requirements for at least the next 12 months. As of December 31, 2019, the company had net operating loss carryforwards of approximately $17 million.
I'll now turn the call back over to the operator to take your questions. Operator?
Operator
(Operator Instructions) Our first question comes from the line of Mike Grondahl with Northland Securities.
Michael John Grondahl - Senior Research Analyst & Head of Equity Research
Congratulations on the progress during the pandemic.
First question, with facial recognition, do we think of that as kind of an add-on product? And do you upcharge for that or charge a fee? How does the pricing work there?
Bryan Lewis - CEO, President & Director
Yes, Mike. Thanks. First of all, thanks for the compliment.
Second, it is an add-on and specifically for person-not-present authentication. You might have seen from the press release we put out, I think, a couple of weeks ago, we partnered with a company called Ipsidy to do it. So we upsell that product. When people want to make sure with absolute certainty that not only is the plastic real, but I'm still the one holding it. The way to do that is to make sure that my face matches what's actually been printed on the license. So definitely an upsell, a new product for existing clients.
Michael John Grondahl - Senior Research Analyst & Head of Equity Research
Is that upsell about -- I don't know, I'm just guessing, 10%, 20% of their base fee? Or how do we think about the level?
Bryan Lewis - CEO, President & Director
I would say that, that's one of the hard parts right now to figure out because I -- most of our clients at this point in time aren't sure how often they're going to be incorporating the facial recognition to it. So I think it's one of those things that everybody is going to be learning on. I think they're going to want to look and find out with this added friction, what am I losing? Because that's always the trade-off. Is it costing me more business than I would lose to the little bit more fraud I might get because if somebody with a real ID, they stole it from a relative or whatever it is. How do we make sure? So I think they're going to be playing a bit of a learning game throughout the rest of the year on that.
Michael John Grondahl - Senior Research Analyst & Head of Equity Research
Got it. And then on financial services customer #2, I think you said -- but you might have broken up, 4 new retailers are all on track. One was in July with 1,400 stores. And then there was a beauty -- leading beauty supply with 3,700 locations and a woman's clothing store. They're all coming near term? Is that what you were implying?
Bryan Lewis - CEO, President & Director
Yes. So those are all piloting or completing rollouts that have been paused or those types of things. So either brand-new or a completion of something that got paused while they were doing some other work.
Michael John Grondahl - Senior Research Analyst & Head of Equity Research
Got it. Okay. And then just lastly, what activity sort of online would you call out? Is your pipeline -- is the mix kind of shifting to online support? Or how do we understand the robustness of that?
Bryan Lewis - CEO, President & Director
Look, what I'm definitely going to say is when -- I don't think many of our clients were really thinking about fraud in the online channel as much as they began to think about it when that was the only way you could get into them. And I think that they realized that they had some significant holes there and began talking to us, "How do we fill those holes?" Certainly, we know that financial services company #1 has been a big proponent of getting the ability to do authentication online through their retailers' websites. I think now when we saw that more things went to call centers and/or completely online, they began to look at how do they implement it and how do they get it done. Obviously, those things require development work on their end if they're not going to immediately just use our website that we can stand up for them. Usually, they want to get the stuff integrated. So I would say that in talking with the sales team, it's something that all the clients are talking about, and now they're figuring out what it is we're going to do. How do we build sort of a waterfall of -- is it just a license? Is it the license in the front? The back of the license and the front of the license. Is it the back, the front and the face? And again, I'm kind of seeing, from talking to some of these new people, a learning curve as they figure out how to put it in. So my take on it is, it probably is going to speed up adoption of some of these things, but it's going to be interesting to see how well it is taken. And again, because they want to figure out that friction of viewing maybe additional steps versus what they lose through card abandonment.
Operator
Our next question comes from the line of Scott Buck with B. Riley FBR.
Scott Christian Buck - Research Analyst
I was curious, what's the percentage of swipes or scans that are coming from or came from brick-and-mortar in the second quarter versus the, call it, year-end 2019? And what does that look like today?
Bryan Lewis - CEO, President & Director
So let me see if I get the question right. What percentage of the scans come -- were brick-and-mortar in Q2 versus the end of last year? Did I get that right?
Scott Christian Buck - Research Analyst
Yes. I'm just trying to think during pandemic, post-pandemic versus pre-pandemic.
Bryan Lewis - CEO, President & Director
What I'd say is, certainly, as I look at -- the vast majority of scans come in through brick-and-mortar. I think you can just say that 49% versus Q1, that's definitely low in terms of scans across both things. And I think one of the things that helped us, again, was the fact that even if you're on a per scan model, there's minimums that have to be paid. And again, many of our clients are -- were considered essential services, and those stores were open. But scan volume is definitely down. Across all clients, online scans are a small but growing portion of what they're doing. So if you go back to the typical -- in a normal year, 21% of scans, Q1; 22% -- I'm sorry, 23% in Q2; and Q3, 33%; in Q4, you can kind of figure out that there is a heck of a drop in terms of the foot traffic and what we saw and certainly not made up yet because of the low adoption across all clients of doing person-not-present authentication. I think that's what's going to be growing in the future.
Scott Christian Buck - Research Analyst
Okay. Great. That's helpful. Second one, you made some progress with some new, I guess, bank customers this quarter. I'm curious how you're sourcing those customers and whether that's a vertical that you're actively pursuing or these folks are approaching you.
Bryan Lewis - CEO, President & Director
I'd say 50-50, right? So -- but they're also beginning to talk to each other, which makes the inbound calls from the sales team certainly much warmer than they used to be. We don't do anywhere near the advertising of some of our competitors, but we certainly get a lot more business because, I think, of our efficacy. And our clients all talk to each other, so that makes warmer calls than cold calls. And certainly, some of our wins, since I've been here and we started developing our names for ourselves, have been inbound calls to us because they spoke to either a retail competitor or a banking competitor. Because as I said in the past, they might compete in terms of I want market share but they all cooperate when it comes to fighting fraud because they know that it impacts each one of them. And the more they help each other, the more they can stop it. So again, probably the wins in the quarter, I'd say 50-50.
Operator
(Operator Instructions) Our next question comes from the line of Roger Liddell with Clear Harbor Asset Management.
Donald Roger Brooke Liddell - Managing Member, Investment Manager & Vice-Chairman
The press release several weeks ago about Ipsidy was obviously full of interesting potential, but I don't know much more than I did before reading the press release as to just how it integrates and what each party brings to the JV, if it is, in fact, set up as a JV. So could you just go into any texture that would help us.
Bryan Lewis - CEO, President & Director
Yes. Sure. So Ipsidy has done the development, sort of the math behind facial recognition. Basically, it's a matter of measuring vectors on your face and then comparing those to the vectors of a photo and to see if there is a match there. And the 2 things are -- it is, in fact, me in that photo. We started working with Ipsidy a while back. One of the things I liked about them is they brought out faster than most the ability to do this both in a web application as well as in -- like a mobile app. And many of our clients wanted it started off of the web app because they figured that most people, if I'm going to think about signing up for a bank account online, I'm going to do that through the web. And then after I'm a client, I'll download the app. So that made a lot of sense to us, so we started talking. Our development teams worked very well together, hand and hand. And in a way, it's sort of a joint venture. We figured out pricing where there's a markup that we get, that makes us happy. They get their share of it, they're happy. The software is exceptionally integrated, resides on our stuff in the cloud. So it's seamless to the client, but it's -- you -- the client wouldn't know that it's a single-step process. It's just a matter of then what our clients, what they want to do. Which steps in the process do they want to do, the 1, 2 and the 3? The back and the front? Or the back to the front and the face?
Donald Roger Brooke Liddell - Managing Member, Investment Manager & Vice-Chairman
Okay. And is this transformational? Or could it become transformational for the company or simply a highly attractive opportunity among many?
Bryan Lewis - CEO, President & Director
I think that as the world moves to more person-not-present, this is going to be an absolute requirement that you can match my face to whatever it is, whatever that government ID is that you're looking to use as an authentication piece. So I think a lot of people say they have it. There are certainly a lot of companies that can do facial recognition. I think it just continues to add to what we do in a matter that gets us deeper and deeper into our clients. As I said in the prepared remarks, the facial recognition does not matter if you can't tell if the license or the government ID is fake to begin with. And as we know, a lot of fakes get past doing things not through what we know about the bar code. So if you can't tell with near certainty that the license is real, then it doesn't matter at all. Facial recognition is completely useless because I've just matched a fraudster to a fake. So it's not helpful. It's certainly something that every single one of the clients was talking about. And I think that there's a lot of bad press about facial recognition, you're hearing it, but this is a very different thing, right? This isn't just cameras on all the street corners mapping where Bryan Lewis is walking to. This is Bryan Lewis who's opted in to say that, yes, I want to apply and I understand that you need to see my license and you're going to compare my face to it. So that's -- I think it's going to become a larger and more used method of authentication fully. I think just the same way, when I started here 2-plus years ago, a lot of what we were doing was educating clients about how to use an ID to authenticate. Now we're just taking a step further and saying, "Here's how we can certainly make sure that when the person is not standing right in front of you, they are real and they are in control of the real document."
Donald Roger Brooke Liddell - Managing Member, Investment Manager & Vice-Chairman
Okay. And you've referred to the, we'll call it, lower visibility of Intellicheck with its superior solution relative to some competitors. Is this something -- how do you intend to address this lack of visibility?
Bryan Lewis - CEO, President & Director
I think it's one of the things that I got going with the woman who runs PR for us and understands this. We're looking at -- she's thankfully a master in all the places that we should or could be. And what's -- we're going to work on the most cost-effective plan to get our name out there certainly more than we have. Once people -- once we start talking to people and they hear our story, they're amazed, so I think it's going to be fun to do. We've certainly -- now part of our presence that we've raised is with some of the companies that do research in these spaces. And we've begun to -- whereas before, we were never mentioned in these things. We're getting mentioned more and more in research on ID authentication and getting mentioned in a very positive way. So the likes of the Gartners and the Javelins of the world, who often get hired by banks or large companies to figure out what they should be doing in this space now know us and are talking about us. So it doesn't literally take a ton of money, it just takes a plan and a path, and that's certainly what we're putting in place. And honestly, the rebranding was the first step in that. Certainly, we've seen -- even just the people who are now following us on social media are coming from companies that are -- big companies that we definitely want to get into. So I think our presence is becoming known more. And now we're just working on the plan to control and better run the messaging.
Operator
Our next question comes from the line of Jeb Armstrong with Clear Harbor Asset Management.
Jeb Armstrong;Clear Harbor Asset Management;Vice President
I wanted to sort of dive into the question of competitive landscape a little bit more. Not just as it relates to authenticating IDs, but other ways of looking at fraud prevention. And sort of the gist of my question surrounds other ways that companies may go about doing that, in particular, a large financial institution talks about using machine learning to detect fraudulent activity and to get ahead of it from that perspective. Do you see that as something as a competitive threat to the landscape? Or is that a completely different type of technology?
Bryan Lewis - CEO, President & Director
Well, I'd say that, that is a completely different type of technology. And certainly, I would say that even on my competitors, if you go to their websites, for ID authentication, I'll talk about AI and machine learning just because they're trying to figure out how to template the front of the license a lot better than they do. But there's really -- there's sort of 2 worlds here that we need to break apart. And I think one of the things that we can do with this facial recognition is make sure that we can remain a dominant player in the second world. First world, which we're really -- for -- if you look at the banks we're in, we're probably one of the main, if not the main player, in my opinion, is enrollment because that's where you need to make sure that everything is real. And our efficacy in weeding out the fakes and making sure that no fraudsters get in, that's the first step. Now the second thing -- because one of the largest growing methods of stealing identities is no longer just opening up new accounts, but it's account takeover. And everything from your bank accounts, your investment accounts, going in and clearing out. I've had this happen with friends where like their Amex points get completely cleared out, turned into gift cards and gone. So how do you make sure that account takeover isn't happening? And a lot of places weren't doing anything about that. So there's a lot of guys out there with machine learning tools where they say they can tell by the way you type on the keyboard or the way you fill out forms, they're going to know that, that's not you and stop it. I think a much simpler way is to -- and when -- this is what some of our clients in the call centers are now doing, if you call up and say, I need to change my address on my bank account, we're going to send you a text to authenticate your license. So in that realm, we also have space. It's just a matter of we just -- we've been very focused on account acquisition. Now as we have discussions with our clients, and it's one of the things where I think this facial recognition partnership is going to be pretty important is you can't fake my face. It's going to be really hard. So again, it's simply as saying is if I want to do something to change my account, move $50,000 out of it, whatever it is, "Okay, we just need to make sure you're you." Or if I'm doing it over the app, it triggers ID authentication. Okay, (inaudible) comes up, put your face in and smile, blink. "Yes, that's you, Bryan. You can do it." So I think that there is -- certainly, maybe you can figure out how I type on the laptop, I don't know. Probably smarter brains than me. But I certainly know very simple and unobtrusive is either make me rescan my license or make sure my face still matches the vectors that have been stored against my account.
So I look at it as 2 different markets. One, were probably -- we're, again, dominant. And the other is a new growing market only because account takeover fraud grew 74% last year. The bad guys realized that was the right market, and I can get more at a time by doing that. So they began to focus on it.
Operator
Our next question comes from the line of Doris Rossiter with Shattemac Capital Management.
Doris Rossiter;Shattemac Capital Management;Analyst
Bryan, this is Doris. Congratulations on all your good work.
Bryan Lewis - CEO, President & Director
Thank you. It's a team, as I said.
Doris Rossiter;Shattemac Capital Management;Analyst
Yes. I just wanted to follow-up on one of the prior caller's question on the Ipsidy joint venture. It's a practical matter. I'm wondering how if somebody's face changes, you have your license here in New York. My driver's license, I have it for 8 years from the time the picture is taken until I have to renew it. And some people, their face changes dramatically over 8 years. They either gain weight, they lose weight, they grow a beard, they -- different things, change their hairstyle. I'm just wondering if the technology can factor those things in. How is that addressed?
Bryan Lewis - CEO, President & Director
Yes. That's sort of through the mathematics of what they do and one of the things we like about them. And certainly, as we tested and certainly, their people tested, we're kind of all in the same boat. My -- the picture on my Jersey license, I think it's the same thing, it's 8 years old. And I wish I looked a lot more like that 8-year old picture than I do today, but it matched me fine. The other thing that I like about the technology and what they can do is, again, it's -- you don't always need to go back to the picture. The way they've got it set up, which I think makes sense is, there's mathematics behind your face and that could be stored because it's not PII. I can't replicate your face with that, but I can match the next time we need to do a facial match in selfie to that vector. Now I know they matched. Now I could throw out the old vector, and I'm starting with a fresh one. So they can kind of -- as your face evolves over time, it will know that without knowing it's you. If that makes sense, right? It's sort of the data stores mathematics that can't replace -- I can't recreate your face, but it will know a face matches it. So it is -- certainly, if there's a -- if there's been a drastic change, it will be hard. And maybe it means you have to go into the bank to get things done first time. But after that, it shouldn't be a problem.
Doris Rossiter;Shattemac Capital Management;Analyst
Good. I'm just wondering if they provided any -- if the Ipsidy people provided any statistics on number of false alarms or need to take another route to go into the bank instead of presenting remotely. Did they give you -- give us any statistics on how many cases or how frequently the facial recognition may not actually work?
Bryan Lewis - CEO, President & Director
I don't have hard staff on that. But what I can say is we had looked at multiple vendors in this space and had tested multiple different vendors, even incorporated some other vendors into our products as well. I think that all of them are very good. The Ipsidy technology and the way that they implement it was better, which is why we jumped into a much deeper partnership. For the most part, I'm going to say it works. There's obviously going to be outliers. And again, I think why -- this is very, very different technology than you're quickly running through a store and they want to figure out who you are or, again, that camera on a building on a corner because it is taking a very good image of your face because it's your cellphone right in front of you. I think the results are very good. But it certainly is something that we'll watch. And as we -- what we do know from working with them, when we see things popping up, they can refine the mathematics of their code to account for things.
Doris Rossiter;Shattemac Capital Management;Analyst
So it can -- they can refine it over time if it's...
Bryan Lewis - CEO, President & Director
Oh, yes. Yes, absolutely. Absolutely. We saw it even during our testing with them.
Operator
There are no further questions in the queue. I'd like to hand the call back to Bryan Lewis for closing remarks.
Bryan Lewis - CEO, President & Director
Yes. It's so funny, this is the part I always forget to write, closing remarks. And I always say, next time I'm going to remember.
So I'd -- all I want to say is, hopefully, we figure out a way to get beyond COVID and people get better and shopping gets -- picks up, which we certainly are seeing at least in the scan stats.
I want to go back and thank my team. It's been a very transformational time for, I think, everybody in business, and my team came through with flying colors.
And I look forward to speaking with you all again next quarter.
Operator
Ladies and gentlemen, this does conclude today's teleconference. Thank you for your participation. You may disconnect your lines at this time, and have a wonderful day.