Hinge Health Inc (HNGE) 2025 Q4 法說會逐字稿

Ladies and gentlemen, thank you for joining us and welcome to the Hinge Health fourth quarter 2025 earnings call. After today's prepared remarks, we will host a question-and-answer session. (Operator Instructions) I will now hand the conference over to Bianca Buck, head of investor relations. Bianca, please go ahead.

Good afternoon, and welcome to Hinge Health's fourth quarter and full year 2025 earnings call. I'm Bianca Buck, head of investor relations.

With me on the call are Daniel Perez, our Co-founder and CEO; Jim Pursley, our President; and James Budge, our CFO. I want to thank everyone for joining us today. We'll be walking you through our Q4 and 2025 annual performance, sharing updates on our product innovations and commercial momentum and providing expectations for our Q1 and full year 2026 revenue and operating profit.

As a reminder, this conference call is being recorded. All relevant materials are available on the investor relations section of our website.

Today's discussion will include forward-looking statements, which are subject to various risks, uncertainties, and assumptions. These statements reflect our current views and expectations regarding future events, including expected performance of our business, future financial results, and growth strategies. While these statements represent our good faith judgment and beliefs, actual results may differ materially from those projected or implied. We undertake no obligation to update any forward-looking statements, except as required by law. For a detailed discussion of the risks, please refer to our SEC filings, including our most recent quarterly report on Form 10-Q filed on November 7, 2025, and our annual report on Form 10-K which will be filed in the coming weeks.

All financial measures discussed today are Non-GAAP, except for revenue, which is GAAP, or as otherwise indicated. These measures should be viewed in addition to, and not as a substitute for, our GAAP results. Reconciliations to the most comparable GAAP measures are included in our earnings release appendix available on the investor relations section of our website.

With that, I'll turn it over to Dan.

Thanks, Bianca, and good afternoon everyone. I am excited to share our fourth quarter and full year 2025 results and provide an update on our overall progress.

2025 was an exceptional year that demonstrated the power of our vision to automate healthcare delivery through technology. We delivered outstanding financial performance while making meaningful advancements in our AI related investments and expanding our market reach to nearly 25 million contracted lives, in the best year we've ever had.

Today we will walk you through the following areas.

First, I will give you a high-level recap of our financial performance for the fourth quarter and full year, highlighting the continued momentum in our core metrics and strong finish to 2025.

Second, I will share some exciting product updates, particularly around our AI initiatives that are transforming how we deliver care to our members, as well as an update on HingeSelect, our high- performance provider network.

Third, Jim will discuss our commercial progress, including the tremendous success of our sales season and some encouraging market developments.

Next, James will walk you through the detailed financials and our outlook for 2026.

And lastly, I will wrap up with thoughts on why we are so bullish about our business and our future before we open up to your questions.

Let me start with our financial results.

We delivered $171 million in revenue for Q4, representing 46% year-over-year growth. For the full year 2025, revenue reached $588 million, up 51% compared to 2024. Our last 12 months calculated billings reached $671 million, up 44% compared to the same period in 2024. These results demonstrate the growing demand for hinge health from our clients.

Our operational efficiency remains strong as well. Gross margin was 85% in Q4 and 83% for the full year 2025, reflecting the scalability of our technology-driven care model. Operating margin reached 28% in Q4 with a full year 2025 operating margin of 20%, demonstrating the impact of our investments in automation and how far along we are in achieving our target of 25 percent-plus operating margin.

Perhaps most notably, we generated $62 million in free cash flow in Q4 representing a free cash flow margin of 36%. For the full year we generated $180 million in free cash flow, for an annual free cash flow margin of 31%, reaching the target free cash flow margin we shared at IPO much sooner than anticipated. In 2025, our performance on the Rule of 40 metric, which combines revenue growth and free cash flow margin, was 81 for the full year and 82 in Q4, more than double the 40 standard. We anticipate significantly exceeding the rule of 40 again in 2026.

To put our numbers in context. In the last 10 years, I think there have been less than 10 other public tech companies with over $500 million of revenue, over 50% growth and 30% free cash flow margin. We are a very unique company and still on the first page of our story, poised to significantly expand our platform and market presence in 2026.

Before I dive into our product updates, I want to emphasize what drives everything we do at Hinge Health. We're using technology to automate healthcare delivery, starting with musculoskeletal conditions. This quarter, we surpassed 100 million lifetime member activity sessions, with 41 million of those sessions completed in 2025 alone. Every session generates data that helps us improve our programs, making our care more effective for the next member.

We build around the triple aim, delivering better health outcomes, creating a superior experience, and reducing overall healthcare costs. The more members we serve, the smarter our platform becomes and the better we can deliver on all three of those goals.

This quarter, I want to highlight two key areas where we've made significant progress.

First, our AI powered tools are transforming the efficiency of our care delivery while also improving our member experience. We've rolled out improvements that help our clinicians work more effectively and handle more members without compromising care quality. The results have been remarkable. In 2025, we served 47% more members while keeping care team costs flat.

One major driver of this improvement was our successful rollout of automated AI-powered communications for routine messaging, freeing up our care team to focus on higher-value human interactions where they can make the biggest difference. This led to the average time our care team spends in asynchronous sessions supporting members falling by 28% in just one quarter from Q3 to Q4 2025.

A key contributor to both our care team efficiency and member satisfaction has been Robin, our AI care assistant. While still early in the rollout, members engaging with Robin are giving it a 92% positive rating, and we're seeing higher response rates compared to interactions with our human care team, an early indication of the trust and comfort members are building with these AI-driven experiences.

While we're driving these efficiency gains, our member NPS scores are at an all-time high. This shows we can deliver better care at a lower cost.

Moreover, given our tech investments, we are currently planning to keep the size of the care team flat once again in 2026. This will allow us to invest more in the member experience, such as increasing the percentage of members who receive an Enso. Notably, when a member receives an Enso, their NPS score goes up meaningfully, and they complete about 70% more exercise therapy sessions because it's hard to do your exercises when in pain.

Second, HingeSelect, our high-performance provider network, was available to several hundred thousand eligible lives in the fourth quarter. Multiple ecosystem partners have recognized Hinge-Select's potential and included the offering in our co-selling agreements, and we have major momentum with our health plan and PBM partners, with one of the largest 5 national plans by Self-insured Lives already approving Hinge Select to be sold into their self-insured client base.

And while it's still early in our launch, the data is promising. We're seeing a mix of member experiences. Some do in-person physical therapy only, some do one or two in-person sessions then transition to a digital platform. And most excitingly, we've had members who thought they were heading for surgery but were able to avoid elective surgeries altogether after consultations with our orthopaedic specialists. Notably, about 85% of HingeSelect members were able to move forward with a conservative care plan, most often digital physical therapy.

This demonstrates HingeSelect can bend the cost curve when you compare our data to commercial benchmarks. Members that have used HingeSelect on average have more good spend, such as Non-surgical orthopaedic evaluations and physical therapy, and less low value spend, such as imaging procedures and surgery.

As a reminder, we're building what is essentially a two-sided marketplace connecting members with high-quality providers. These take time to build, but once built, they create a lasting moat through network effects. We are not expecting much revenue impact from HingeSelect until at least 2027, but we firmly believe that once scaled, this will become one of our most enduring competitive advantages.

With that, let me turn it over to Jim to discuss the outcomes of our sales season.

Thanks, Dan. As a quick reminder, our sales cycle aligns with corporate benefits planning. With most new contracts signed during the second half of the year as companies finalize their employee benefits packages. These newly contracted clients typically go live in the first half of the following year, creating the predictable cadence that underpins our billings and revenue growth model.

I'm thrilled to report that our 2025 sales season was exceptional. We added 4.8 million net new contracted lives to end the year at approximately 24.6 million contracted lives across over 22,800 clients. This represents 25% year-over-year growth at the client level and 24% year over year growth on a contracted live basis.

That breaks down to 22 million self-insured lives and 2.6 million lives across fully insured, Medicare Advantage and federal employee programs known as FEP. Within the non-self-insured segment, we saw a 135% increase from the 1 million lives we had at the end of 2024, with the largest growth coming from fully insured and FEP.

For many of our fully-insured, Medicare Advantage and FEP clients, we take a staged approach to roll out targeting partial populations similar to a land and expand model. In 2025, due to our success and the strong ROI outcomes we delivered, we were able to unlock several existing fully-insured and Medicare Advantage clients, bringing with them hundreds of thousands of lives and expansions.

On the enterprise side, our clients now represent 53% of the Fortune 100 and 45% of the Fortune 500. This demonstrates the scale of trust we've earned from leading organizations nationally, representing an enviable asset from which to bring our future products to market.

Moreover, it shows the scale of white space remaining given our roughly 25 million lives under contract is but a fraction of the approximately 215 million people in our current markets. We end the year with an overall head to head competitive win rate at an all-time high, which speaks to both the strength of our value proposition and our team's execution.

While the majority of our wins continue to come from organizations that are adopting a digital MSK solution for the first time, in 2025 we also saw a meaningful number of competitive conversions where clients chose to move to Hinge Health from an existing provider.

One notable example was a large enterprise with over 200,000 lives that made the decision to leave a competitor and partner with us in the final month of the year, reflecting the strength of our product re and demonstrated ROI combined with our annual client retention rate of 97% in 2025. We believe this underscores the long-term value we deliver to our clients.

This success is a testament not only to our product but also to our partners. We added additional partners in 2025 and now have more than 60 health plans, pharmacy benefit managers, third-party administrators, and ecosystem partners. These partnerships provide validated distribution channels, reduce the complexity for prospects to purchase hinge Health, and position us as the incumbent to win their other lines of business.

Notably, 3 out of 5 of the largest national health plans by Self-insured Lives now also offer hinge health to their own employee populations, 2 of which were won in 2025. This is a powerful validation of our platform's effectiveness and demonstrates our partners' confidence in our ability to deliver meaningful outcomes for their most important stakeholders, their own employees.

Finally, this quarter we published our 21st peer reviewed research study an outcomes analysis. This study showed that participants in our chronic back program had 60% fewer imaging visits, such as x-rays and MRIs for low back pain at three months, compared to a similar control group. This peer reviewed study published in the Journal of Health Economics and Outcomes Research, reinforces our value proposition of reducing unnecessary medical interventions while improving outcomes.

With that commercial update, let me turn to James to walk through our financial results and outlook.

Thanks, Jim. Let's dive into our fourth quarter and full year 2025 financial performance.

As a reminder, our billings model is built on three key drivers. Live represents the number of people eligible for our program. Yield is the percentage of those eligible people who actually enroll and engage with us, and price is what we charge per engaged member. When you multiply these three factors together, the result is our calculated billings, which is the foundation of our revenue model.

For the fourth quarter, our LTM calculated billings reached $671 million representing strong 44% year-over-year growth compared to $468 million at the end of Q4 2024. Q4 revenue came in at $171 million up 46% year over year from $117 million in the prior year, fourth quarter and well ahead of our guidance range of $155 to $157 million.

For the full year 2025, revenue reached 588 million, representing 51% year over year growth over the 390 million in 2024, also coming in well above our guidance range of 572 million to 574 million and representing a cumulative 15% beat above analyst expectations at IPO. This revenue outperformance demonstrates the continued strength in our underlying business fundamentals. The revenue beat was driven by better than expected billings stemming from stellar yield improvements of over 50 basis points year-over-year from 3.4% as of the end of 2024 to 3.9% as of the end of 2025.

We ended the year with 20.1 million LTM average eligible lives. This resulted in over 783,000 members as of the end of the year, a 47% increase from 2024. On the pricing side, our average selling price stays essentially flat as expected. As of the end of Q4, about 50% of our eligible lives had moved to the new engagement-based pricing model.

Our high client retention that Jim spoke to combined with our strong yield improvements were the main contributors to our net dollar retention being well above 110% for 2025. As a reminder on net dollar retention, we believe anything above 110% is the measure of success for our industry.

Moving to our operating efficiency, our gross margin reached 85% in the fourth quarter, up from 82% in Q4 2024, and 83% for the full year 2025 compared to 78% in 2024. This improvement was driven by continued care team efficiency gains enabled by our AI powered tools offset partially by the increase in the percentage of members that received ENSO.

We saw strong leverage across all operating expense categories. Total operating expenses were 57% of revenue in Q4, down from 64% in Q4 2024, and 63% of revenue for the full year 2025, down from 84% in 2024. Operating leverage translated to strong profitability and cash flow. We generated $48 million in income from operations for Q4, which came in well above our guidance range of $34 million to $36 million. With an operating margin of 28% compared to 18% in Q4 2024.

For the full year 2025 we generated $119 million in income from operations with an operating margin of 20%, a substantial improvement from 7% in 2024. Free cash flow performance was exceptional. We generated $62 million in free cash flow in Q4, representing a free cash flow margin of 36%. For the full year we generated $180 million in free cash flow compared to $45 million in 2024 with an annual free cash flow margin of 31% compared to 12% in 2024. For all of 2025, we generated $2.12 of free cash flow per share using our Q4 diluted weighted average shares outstanding of $85 million.

I'll remind you, as Dan did that in our May IPO we set a target model for ourselves for a 30% free cash flow margin, and we've already achieved it only 7 months after becoming public. We ended the quarter with $479 million in cash and equivalents compared to $497 million at the end of Q3.

Our strong cash flow generation was offset by the amount deployed through our share repurchase program announced in Q4. As a reminder, in November, our board authorized a share repurchase program of up to $250 million that we expect to execute as market conditions warrant.

In Q4 we repurchased 1.4 million shares for $65 million. And speaking of shares, as we move beyond our IPO year and diluted share counts normalize in 2026, we will now also begin reporting earnings per share. Our diluted net income per share in Q4 with now normalized share counts was $0.49, which we believe highlights the earnings power of the business as we head into 2026. The overall trend in our financial results reflects the scalability and efficiency of our business model as we continue to grow our member base and deliver outstanding member outcomes and cost savings to our clients. We are delivering top and bottom line performance.

Looking ahead to 2026, I'm pleased to provide our guidance for the first quarter and full year, which reflects the strong foundation we've built and our continued confidence in the business. For the first quarter of 2026, we expect revenue to be in the range of 171 million to 173 million, representing 39% year over year growth at the midpoint. For Non-GAAP income from operations, we are projecting 30 million to 32 million in Q1, or 18% margin at the midpoint.

As a reminder, our margins are typically lowest in the first quarter of the year and dip down from Q4, given the costs incurred to launch new clients while the full revenue benefit has yet to be realized. For the full year 2026, we expect revenue to be in the range of $732 million to $742 million which represents 25% year over year growth at the midpoint and is $39 million higher than the current sell side estimate consensus.

For full year Non-GAAP income from operations, we expect 151 million to $156 million or 21% margin at the midpoint, which is $18 million higher than the current sell site estimate consensus and represents 100 basis point improvement over 2025 despite all the meaningful investments we expect to make in 2026.

Several key factors are driving our 2026 outlook. We currently expect average LTM eligible lives for full year 2026 to be 24.4 million lives. This forms the baseline for our financial guidance with the growth coming from the new lives we already want. While our guidance today assumes a flat yield, we have a clear roadmap to continue driving incremental improvements over time.

We remain well below the roughly 9% of US adults who see a physical therapist, which we view as a realistic long-term benchmark with an opportunity to close and potentially surpass over time with our easier to access and lower cost to members solution.

On the pricing side, we expect our average selling price to stay essentially flat. We are viewing 2026 as a year to incrementally invest given the strong margins we achieved in 2025. These include headcount investments in research and development to accelerate our new product initiatives as well as targeted investments in sales and marketing to support Hinge Select expansion and accelerate our growth in the small and medium business markets.

These investments position us to capture the significant long-term opportunities we see ahead. At the gross margin level, any further improvement we see from our AI efficiency tools for the care team will likely be mostly offset by broader ESO deployments. Given this, we anticipate around 100 basis point improvement in 2026/2025.

As we move beyond our IPO year, we will transition to discussing GAAP-based weighted average diluted shares rather than the total diluted shares granted and outstanding.

For 2026, we expect our gap-based diluted weighted average share count to be in the range of 85 to 87 million shares, excluding the impact of any additional buybacks. And a further word on GAAP. We believe GAAP profits are important and expect to be GAAP profitable in 2026 as we were in Q4 2025. Our annual dilution from stock grants has declined each of the last 3 years, and we expect to manage to a further decline again in 2026.

Before I turn it back to Dan, I want to highlight an exciting opportunity for our analysts and investor community. We are hosting our annual client conference movement in Chicago on June 9th and 10th, and we are launching our inaugural Investor track.

You'll hear from some of our leaders and mingle with those who make Hinge Health a success, our clients, members, and partners.

Please reach out to Bianca after this call to express your interest in attending.

The combination of our commercial momentum, robust cash generation, and strategic investments positions as well for the continued growth and market leadership. And we look forward to sharing more results in the coming quarters and at the investor event at Movement. With that, let me turn it back over to Dan for some closing thoughts.

Thanks, James. Looking at our results this quarter and the trajectory of our business, I couldn't be more excited about what lies ahead for Hinge Health. 2025 was an exceptional year that demonstrates the power of our vision. We launched Hinge Select, our high performance in-person provider product, and added thousands of providers to our network. We introduced new AI-powered care tools that are driving deeper personalization and quality for our members and efficiencies for the business. We grew our reach to 25 million people across over 22,800 clients spanning every industry you can imagine manufacturing, retail, hospitality, tech, public sector, and more.

And of course we began trading on the New York Stock Exchange, embracing the high standard of public accountability that comes with it.

The momentum we're seeing across every aspect of our business reinforces my conviction that we're executing on a generational opportunity. Our platform is becoming more intelligent with every interaction, powered by the proprietary data we've built across more than 1.5 million members and over 100 million sessions, insights that allow us to deliver a complete clinically proven offering that now extends from software and connected hardware into high-quality in-person networks. At the same time, we've spent more than a decade building deep trusted partnerships across the healthcare ecosystem. Embedding ourselves with health plans and employers who value working with a proven market leader in a highly regulated outcomes-driven space.

The compounding impact of these investments is clear higher member satisfaction, stronger clinical outcomes, and durable client retention all working together to drive long-term growth.

As we look ahead and energized by the breadth of opportunities in front of us, we have a clear roadmap to expand our impact, the financial strength to continue investing in innovation, and a team that has proven we can execute at scale. The healthcare system needs what we are building, and we're just getting started.

Thank you for joining us today and for your continued partnership. With that, I'll turn it back to Bianca to open up the call for your questions.

Thanks, Dan. Operator, you now may open the call for questions.

Thank you. We will now begin the question-and-answer session. (Operator Instructions)

Ryan Powderley-Gross; Barclays.

Okay, great. Good evening team. Ryan Powderley on for Barclays. Thanks for taking the questions and congrats on the strong finish to the year.

Dan, maybe for you, just to start off, we've seen a lot of software stocks responding negatively to fears around AI potentially being able to replicate what these companies can do. How do you think about Hinge's moats and how would you respond to that view these days?

Great question. Thanks, Ryan. Since the start of our existence, we've always had potential new entrant threats, either large tech companies, incumbent healthcare companies, or new startups. But we've thwarted those off and thrived because our competitive advantages go well beyond just a code base.

Those advantages include our proprietary data, our distribution channels, a product experience that extends beyond software, and our clinical validation. So let's start with our product, our proprietary data. Even if OpenAI and Gemini scraped the entire internet, they have not conducted 100 million treatment sessions like we have. Simply put, we may have the largest and most granular data set for MSK conditions in the entire world.

Two is our distribution channels. We've spent a decade building deep relationships with health plans, PBMs, employers. This requires not just work on our end, but substantial work on their end.

And three is that our product experience extends beyond software to also include hardware and in-person care. When it comes to automating healthcare, you won't do it with software alone. You're going to need hardware as well as in-person care elements.

And fourthly is our clinical validation. You can Build some apps in a day or build some apps in a weekend, but a 2 year outcome study still takes 2 years, no matter how much AI you put into it. So look, we're incredibly excited about AI and believe we have a meaningful entry barriers that extend well beyond software development.

Excellent. That's super helpful perspective, Dan. James, maybe my follow-up for you, very helpful color around half the base using the new engagement-based pricing model. Since a bigger portion of the base is now utilizing this, can you just recap for us when you typically see engagement levels hitting their highest billable milestones and How the shape of revenue recognition differs from the old model if at all.

Thanks. Yeah, thanks Ryan for the questions and we are delighted it has gotten to 50%. I think it aligns interest between us and our clients really well. We see that 50% ticking up a little bit as we move throughout 2026 as well. So to your question, the upfront model obviously on the billing side you would get paid mostly upfront. Maybe there's some delayed billings occasionally, but you would have gotten billed out the door on day one.

Now the bills are going out as the usage happens, which as you can imagine someone who has something ailing them, they want to solve it as quickly as. Possible, so it usually extends over a 2 to 3 month period instead of build up front. So a minor difference in when the cash or when the bill goes out, the cash comes in. From a revenue recognition perspective, the revenue starts on day one of the treatment, so under either method so it makes no difference on the revenue side.

Very helpful. Thanks guys. Yes.

Thank you. Jailendra Singh; Truist. Your line is now open.

Thank you and thanks for taking my questions. Congrats on a very strong quarter and end of the year. I want to ask about yield, which was one of the key drivers for the outperformance in 2025. You guys are expecting yield to remain flat in 2026. Maybe talk about quotes and takes there. You did say that you have a clear roadmap to drive increment, incremental improvements, but maybe talk about some initiatives you're putting in place which could drive up sites and metric.

Great question. Thanks, Jailendra and you're right, and our go forward forecast, you could see that lives have been inputted into that, but we've been, we're assuming it's flat year over year yield. But we had a great Q4 and particularly with regards to our member enrollment or our enrollment yield, and two key drivers worth talking about. One was our continued investment.

Product led growth, which has helped us very efficiently enroll, engage, and retain members. We have evergreen investments in product-led growth that are constantly landing singles, doubles, and the occasional home run, which we hope to talk about maybe in our next rating call.

But second was a targeted enrollment efforts, and these are enrollment members based on their prior claims history. And that ended 2025 up over 160% year over year, and our target enrollment also helps us substantially improve the ROI we deliver for our clients and partners because these are what we call ROI rich members. So we view yield improvements overall, Jailendra as a continuous long-term investment rather than the result of any single initiative.

And so the progress will continue to be driven by a portfolio of efforts and that creates a more durable and resilient system and our strategy designs that overall performance doesn't depend on any one initiative to deliver results. You saw in Q4 a lot of these initiatives came together very effectively and you could bet in 2026 we've got, several dozen additional things we're working on again to improve our resilience in this regard.

Great, that's helpful. And then my follow-up, is around your, kind of recent developments around industry consolidation. I mean, you guys called out some competitive wins last selling season, but do you see the, consolidation, among your competitors impacting the landscape in any ways for Hinge Health? And if you can stay on the M&A topic, maybe talk about your focus in terms of M&A, where do you think the opportunities are there?

Great question. And so we briefly looked at the kaya acquisition and ultimately declined to proceed, and we've been fortunate to see many customers from both of them switch over to Hinge Health in the past 12 months, and our head to head competitive win rate is actually up strongly year-over-year.

And in fact the customers switching over to Hinge Health has been some of their largest customers have switched over to Hinge Health, so our revenue remains multiples larger than both of them combined. So we're just going to focus on continuing to widen our lead by remaining focused on our clients, new prospects, and our roadmap, but I don't know, do you have anything in.

Yeah, I think that's right. I think when you look at the outcomes that we're delivering both clinically, the ROI, you look about the at the product innovation that we've brought out, we don't think that the recent merger will have any material bearing on our business, and, yeah, I remain really excited about 2026 and beyond.

And your question as well about RMA opportunities. So, we get several inbound opportunities a week, maybe 2 to 3, on an average week or so, and we try to look at actually all of them, and our robust cash flows just gives us a lot of optionality for tuck-ins. Our main focus is organic growth, but we're always interested in entrepreneurs who built innovative. Products that can help us achieve our vision of automating healthcare delivery.

We've historically focused on like smaller acquisitions where we've acquired a kernel of technology and a potent team, particularly an R&D team, and build it out from there. So I'd say unlikely many entrepreneurs listen to Ernie's calls, but if you're an entrepreneur that's building something that's relevant to us, we'd love to chat and we do look at every opportunity that comes by our desk.

Great. Thanks guys.

Thank you. Craig Hettenbach; Morgan Stanley.

Craig, your line is open. You may have to unmute.

Sorry about that. Following up on the competitive backdrop and Jim, you mentioned the displacement of a large enterprise 200,000 employees. You just maybe give a little bit more in terms of that discussion and process and kind of what got you over the hump to kind of win that business.

Sure, I think most of our, the strength of our competitive win rate and our competitive conversions is around a couple of key themes. First, as you think about hinge select and this move into unified care, this ability to elegantly integrate the physical and digital in powerful ways to deliver a great member experience and deliver even better and bigger cost savings in an environment where, cost savings is really critical, I think this concept of unified care is really resonating both.

Our existing clients, perspective clients, and our competitors' clients. And so that, that's one element, second I would say is the product experience. If you think about all the investments Dan mentioned, dozens of little innovations every year, that just delivers a better experience, whether it's, you bring your own device, whether it's unification of multiple programs into a single app experience, whether it's our end zone, the delightful.

Transformative impact and so has, you kind of add all those up in totality and you have a really compelling offering. And then lastly, I would say it's our clinical outcomes and our ROI. When you start to build results at scale, year after year, client after client, industry after industry, I think it starts to again paint a very compelling picture, that's very attractive to a lot of our competitors' clients.

And so if you put those three things together in aggregate. That would give you some good sense of what our perspective clients are thinking about when they make the decision to switch.

And just to add to that as well, just 11 quick thing is, when clients test our product and actually take it for a spin and actually trial our program and trial our competitors' program, our win rate actually goes up. And so we actually encourage that because we're so confident in our product experience and when we, when a client. Has made the unfortunate past decision to not select Hinge and then years later they do trial our program and compare it to their existing solution.

We're in a very good position to win that client over to our end and that's what you're seeing here. Our engagement is typically our enrollment is typically much higher. Our engagement on a per member basis is much higher, and then of course our wider we're able to deliver it flows from that.

Got it. And then just as my follow-up, the fully insured MA and FAP markets tend to get overlooked just by the sheer size of the members today, but just, it is an important driver of kind of the durability of growth. So just wanted to touch on kind of what you're seeing in those markets, what's resonating and anything from kind of a go to market to catalyze further growth there.

Yeah, thank you. Thanks for the question. As you heard us say, Non-ASO grew over 100%, this past year. I think that's, driven on a couple of things. One is the strength of those relationships, fully insured and Medicare Advantage specifically. Well, really all three and federal, have a health plan component to it. And so, as we continue to do a really great job for our health plan partners that we service their clients well as we deliver fantastic results, we build trust, those relationships become a key lever.

And then secondly and related is exactly that those outcomes, those organizations are oftentimes, influenced heavily by actuaries and underwriters, and they're really looking at cost savings with a very critical eye.

As we continue to deliver great outcomes for those clients, we're seeing growth in fully insured in Medicare Advantage in our federal employee program. So it is, as you noted, it's going to be an important part of our future growth. We're really excited about the progress we made in 2025 and feel like we're just getting started though, in those markets for 2026 and beyond.

Got it. Thank You.

Thank you. Elizabeth Anderson; Evercore ISI.

Hi guys, good afternoon, and thanks so much for the question. I would maybe just to piggyback off of Craig's question a little bit further, like, one thing that we hear sometimes from investors is sort of just better understanding the TA expansion story. Some others in the market have gone into multiple products, and to see that the pathway. Can you just talk about and remind some of us again how you see that TA expansion folding up it's besides, self-insured and then the fully insured populations.

Thank you.

Sure, there's a couple of ways to slice the 10. And so 11 key thing is just so you know you get started this global healthcare spend. About 50%, 45 or so% of global healthcare spend is spent in the United States. If you lose the United States, you're in a pretty bad spot when it comes to winning your category. Another way of slicing it is, what is the indication you address and how big is that. So for us, even focusing on physical therapy. Physical therapy is about a $60 billion market or more just in the United States at about $600 million of revenue. We have got just a sliver of the overall physical therapy market.

So just focusing on this, we have a massive amount of runway ahead of us to capture physical therapy here in the United States, and we want to make sure we capture that opportunity. And at the same time we are starting to already developed and we've been developing for quite some time our next product that will come after that that will allow us to chip off another portion of healthcare spend because while physical therapy is $60 billion overall spend, that's about 1 1. 2% of total healthcare spend.

And so if we chip off another half a point of healthcare spend, that will be, another $30 billion TAM and then we're able to upsell our existing customers because we drove so much trust in them to these new products that we launched that we're continuing to peel away aspects of care and using software connected hardware to automate portions of that care where we can transform outcomes, experience, and costs.

And so that's how we see TAM expansion is both adding new lives but adding new indications and then upselling our customers to those. But we want to be very thoughtful with anything we bring to market. We want to have confidence that we'll be #1 or #2, over time, and we've built enough reputation with our customers that they know that anything we bring will be very high-quality.

Yeah, and Elizabeth, just to add to that too, as you heard Dan mention the size of the physical therapy market, that's within the context of a broader MSK market as well. So you think about all the challenges that the market faces in a complex landscape that includes imaging and surgery, other non-surgical orthopaedic. Care, it's a huge TAM, and we've always started to scratch the surface within digital physical therapy. So we think the best way to deliver value to our clients and to the market is to really focus on big problems that have a lot of room and a lot of complexity for us to have an impact, and we think MSK. Is a really, is a mark that fits that definition, while we, I think, judiciously look at things that are adjacent and leverage our strengths beyond MSK, but I think that gives you some sense of how we think about it. But.

You'll see it be judicious. We're going to be, we're moving with haste, but focus matters, and you can see with our results the impact that focus has had on our business.

Yes, that makes a ton of sense. And maybe just as a follow-up, we've talked a little bit about in the response to the first question about sort of AI and the potential impact in your business. Can you elaborate and in sort of on how you see AI in terms of the R&D function? Do you see that as efficiency driver? Does that allow you to do more in another way? How can you talk about sort of the internal R&D functionality of that?

Great question. So, when it comes to R&D and the overall product, we see it as, maybe I could break it down in three keyways. One is like the consumer experience and the product we're able to deliver to our end user. The second is, with our care team efficiency. And the third is just how we build product. Let me walk you through each one of those. So the first is the actual product experience. The core of our product experience is driven by AI. When you first sign up, we use, we personalize the program to each one of our members. Our computer vision is actually a subfield of AI. Cubano estimation is a subfield of computer vision, and I'll remind you all listening, we moved into computer vision AI well before the chat GBT craze, so we were not just following some bandwagon here. We've been investing in AI for many years, but that is a core aspect of our product experience, and we're lateralizing that to also having our AI care team assistant Robin. But it is fundamental to how we deliver care is AI.

Secondly is with our care team. So we have used AI to Substantially increase the throughput of our care team and you saw that in 2025. Our member base grew by just under 50%, 47% increase in members served, and yet our care team costs were flat in 2025.

And so that just gives you a sense of just the incredible efficiencies we've been able to drive in our in the delivery of our of our care team via AI. Now the third bit is how we build our product. Now we're not unique in this. I think that the industry has shown that the most mature applications of AI right now are in software development, and we are, we operate at the speed of a startup, and we have implemented. My co-founder has been leading this charge himself as CTO of the business, AI adoption across our engineers, data scientists, product managers, and designers. It's used the largest headcount of those are engineers. Their throughput, which is crudely measured with pool requests per engineer per week, is up 2 x basically in 2025. And so we have doubled it by that metric the efficiency and the output of our R&D team. It's one of the reasons we are moving so much faster than ever before, and it's only increasing over time thanks to the use of AI. The last thing I'd add. Which you didn't ask, but I'll give it to you anyways, is we've also weaved AI throughout the rest of the business, finance, HR, operations, supply chain, and you see that in that in 2024 our operating costs as a percentage of revenue was 84% and in 2025 it dropped to 64%. That's a 2000 basis point improvement, and that's thanks to a lot of the efficiency gains we're realizing from AI across the business so far.

Thank you.

Thank you. Ryan MacDonald; Needham and Company.

Hi, thanks for taking my questions and congrats on a great quarter and very close to a fiscal year. Dan James, much has been made about the current model shift towards the usage-based pricing model and the potential impact that may have on member usage and ASPs over time.

Now your guidance assumes flat ASPs in 2026, but I think based on some of the commentary from the call to 41 million sessions and 25 over 783,000 active members, you're averaging 52 sessions per member per year at this point. So can you speak to your confidence in the flat ASP assumptions for 26, any potential for upside, and if you're whether you're seeing any material differences in the average number of sessions for a member across the usage model versus the upfront model? Thanks.

Great question. So we actually structured the model to give customers pricing clarity so they wouldn't see us at a price increase in the 1st year of adopting the model. And so that was, that's actually fundamental to how we. Transition customers to the model. We wanted to give them pricing clarity, particularly year over year pricing clarity in their 1st year they were transitioning to the model, and that was just baked into our forecast.

And so you're right, as we continue to improve engagement, it will continue to improve ASP over time, and it gives us headroom to do that.

Yeah, I might just add there, Ryan, for sure everything Dan just mentioned, and that's why you saw our ASP is largely flat from 24 to 25 as we look forward. The engagements are so strong right now there is potential for it to creep up a little bit. I wouldn't consider it growing, much more than just a little bit each year over the next several years.

And I would say we're essentially all-time highs for member engagement and member satisfaction, and we expect that to continue as we keep rolling out new capabilities like our movement analysis and Robin, as well as just making those incremental improvements to singles and doubles to our experience, and ultimately our ultimate aim for all of these investments is to improve member experience, improve outcomes, and lower costs for our customers.

Super helpful. And then maybe as a follow-up, I'm curious about in terms of TA expansion, CMS is launching the Access program later this year, which I think happens the opportunity to open up the Medicare population or for Medicare population for Hinge, which is an area you haven't focused too much on historically. Can you just About how interesting, this access program is.

Any intent to sort of apply or have you been accepted to the program yet? And if so, sort of when, should we expect any sort of contribution from this? Is this more of a back half of 26 or more of a 27 and beyond opportunity? Thanks.

Yeah, thanks for the question, Ryan. As the market leader in digital MSK Care, we're absolutely excited, and to be considered for the program. Applications are currently being, Received and no news has come out yet, but the potential scale of traditional Medicare with roughly 30 million addressable lives is clearly an attractive long-term opportunity for us. That said, the process is still evolving applications are coming in.

Medicare, CMS has not issued the price and structure yet of the offering. And so while rates have yet to be finalized, we would assume that if the pricing makes sense, we're going to participate. I wouldn't expect a meaningful contribution in the back half of 26. I think this would be more of a 2027 and beyond contribution.

Awesome. Thanks again.

Thank you. Scott Schoenhaus; KeyBanc Capital Markets.

Hey team, thanks for taking my question. I wanted to dive more into Hinge Select, so you've outlined that this year will be a year of incremental investment and expansion of this product.

How are you looking at the opportunity and strategy here? Are you targeting certain populations in your eligible lives, specifically higher acuity, higher acuity patients, expanding to geographic densities with more imaging centers, orthopaedic specialties, clinics, etc. Maybe just walk us through the strategy.

Great question. So it's a lot in your question right there and it goes to building a two-sided marketplace is a hard problem, but solving hard problems are themselves key entry barriers and key modes and so we are targeting our existing customers as well as prospects. Upsell them to Hinge Select, and we are aiming to build our provider network in select geos both from customers who buy up to HingeSelect as well as from where our existing customer base is and they're pretty much covering most large geos and we're focusing especially on Physical therapy clinics, imaging, outpatient orthopaedic specialists, and in the coming quarters we'll be expanding into other specialists within musculoskeletal care as well.

But yeah, I mean if we close a customer and they have a high density in a particular metro, we then focus on that metro. To make sure that we could build the provider density that we need. What's helpful is that we do not need, or nor are we trying to approximate the provider density of our health plan partners.

This is very much complementary to a national plan or our health plan partners in that this is a precision network. And if you want to go to the PT around the corner, you could use your main health. Plan, if you're willing to drive, say 5 to 10 minutes, you could go to the Hinge Select physical therapist, and we're able to waive your copay and give you a priority selection in terms of your appointment time.

And same thing for imaging. And so it's giving members that additional choice and nudging them towards these high value providers that isn't going to be as dense in a given metro, but there's a financial incentive for them, and we've got thousands of clinics now that we've closed.

That's a great color, Dan. And maybe a follow-up here is then how should we think about the incremental revenues attached here, not just in terms of incremental utilization, but maybe down the road potentially taking higher take rates, by providing more volumes to these clinics or just the over, overall higher contributions on the same take rate on the higher cost like an MRI scan or a specialist visit.

Thank you. Good question. So we're being conservative overall in our revenue forecast and not assuming really any revenue from install Act in 2026. And so this is a we anticipate to start seeing meaningful impact in 2027, still dwarfed by the impact of our digital physical therapy solution, but given our free cash flow, this is a solution that we knew would take several years to build, but that once built would be one of our most. Enduring moats for the business and we're willing to be patient on planting the seed. We know it's going to take a few years for the seed to become a sapling and then to become a big tree, but we're able to be patient. We're being, we're also being disciplined in terms of the spend, and we're not going too crazy, but we're, we like that, we really like the market momentum.

Thanks.

Thank you.

Jessica Tassan; Piper Sandler and Company.

Hi guys, thanks for taking the question and congrats on the really strong selling season. I was hoping maybe you could talk about the relative difference in yield at clients who are new to Hinge, or in their 1st year of deployment versus those in maybe years 2 or 3. Just interested to know, is there a saturation point or are you still tending to see kind of steady improvements in yield at tenured clients over time with new clients coming online slightly lower and ramping over time.

Yeah, hey, Jess, this is James. Thanks for the question. So we actually saw some incredible progress in 2025 on that exact question. Before 2025, our typical 1st year cohort that would come in.

Would land around 1.3% engagement by the end of six months and up to about 2.5% at the end of the year. The 2025 cohort ended at 3.3% for their 1st year. So that gives us a tremendous amount of confidence that when that continues to climb like every year has climbed over the last 5 to 6 years, we're going to see yield momentum continue into 2026 just like we saw in 25.

And that's really helpful. And then just I wanted to ask about the targeted enrollment efforts. Can you just elaborate on what types of conditions you all targeted to generate some of the yield upside in 25 and then any new conditions, that you might be rolling out in 26 so you want to give us a preview on?

Thank you.

Great question. So I can't go into too much specifics around some of the algorithms we use as we are ingesting so much data. I would say we are investing very meaningful resources and it's and we're having a really good output from those investments in the resources, as you can see in both the members enrolled as well as the impact on ROI. It's something that a lot of digital health companies and others in our space have been trying to do for a long time. We now have the scale where we're learning a lot from our data and we're also getting multiple data sources. The most common data source we're getting from our employer and health fund partners is claims data. We're also getting pharmacy data.

We're getting prior auth and pre-auth data, and we're trying to increase the overall coverage from those, but. It's multiple different data sources and it's allowing us to identify people who we think are in an active MSK care episode or at risk for becoming a high cost claimant and giving them an opportunity to take part in our digital physical therapy program so we could both improve their outcomes and give them a great experience, but steer them away from low value high cost care and we're seeing that.

Thank you. Rishi Jaluria with RBC Capital Markets.

Oh, wonderful. Thanks guys for taking my question. It's nice to see continued, strength and outperformance in the business. Two for me, if I may. Firstly, I want to maybe take a step back and think about, we're talking about TA and some of the expansion opportunities. And look, I appreciate that you're focused on TA expansion, thinking about, things conservatively.

I'd have to imagine giving your value proposition where you are, making physical therapy more accessible to people who may not otherwise have the time or access, is there an opportunity to, go beyond just kind of this reactive physical therapy paradigm that we've been in where it's, someone has an issue, they have a pain, they're trying to avoid surgery and that's why they do physical therapy versus maybe something that's a little bit more proactive that even the health plans themselves may incentivize to prevent future problems from appearing down the line.

And I'd imagine insurers and your own corporate customers will be really well aligned with that. Maybe how should we just be thinking about that on a longer-term basis and I've got a quick follow-up.

I think that's a great question. And so, kind of like stepping back and thinking about like lifestyle medicine generally, movement is almost never contraindicated. It is, whether you're in knee pain or not, moving your joints is, moving your knee joint is good. Cartilage doesn't actually, it's avascular, and so there's not actually blood flow to your cartilage. So when you move your joints, you're actually exchanging waste and bringing in nutrients. And so, we should always be moving about, not just, When we need it and so you're absolutely right there and we want in health or movement to become a lifestyle choice for a lot of our members overall and so we are focused right now on capturing more and more of the outpatient physical therapy market.

Again it's a $60 billion market ahead of us even without leaving physical therapy, which again we're developing new products that are PT adjacent right now which we hope to talk about in the coming months. But we don't want to lose, and you know we can talk about TAM expansion all we want, we don't want to lose sight of the TAM capture and the capture of our existing TA. It's a $60 billion market. We're at about a $600 million of revenue in 2025 or 588, and we want to make sure we capture the hell out of the $60 billion market ahead of us and then start capturing lateral markets next to it and then start, making yourself more of a more of a lifestyle choice.

Now what makes healthcare price points. Achievable in many ways is that you are treating an actual condition that ends up being very expensive. And once you start moving beyond that, you have to think through what the impact could be on ROI when it becomes more of a prevention solution. And ROI and prevention, I think is very real, but it could be more difficult to attribute, and it could take a bit longer.

And so we're, we remain focused on physical therapy, and folks who have a real Clinical need, I don't think that's perfect because you're right, we don't want just sick care in many ways where you're only treating folks, but we do feel like we're intervening early enough in their care journey that we're preventing a lot of downstream loss.

Now you could always intervene even earlier, get people to just live a healthier lifestyle. Those are harder to get reimbursed for, but we're trying to intervene as early in the in the condition as possible while still being reimbursable. That answer your question okay, sir?

Yeah, absolutely. No, that's really helpful. And then one for James, look, I appreciate, you talk about maybe targeting stronger GAAP profitability, thinking about things in GAAP terms, putting aside obviously the mismatch between revenue and expenses in a SA model with the GAAP income statement, I think especially in this environment, it's increasingly becoming appreciated.

Maybe what's kind of your mental model that that we should be thinking, not necessarily in terms of the guide for 2026, but in terms of just how we should be thinking about, SPC and dilution going forward? Is there kind of a target dilution rate, target SPC is percent of revenue, and that can be like over the next several years, again, not holding anyone to it, but just a mental model would be helpful.

Thank you.

Yeah, let me speak to both those points.

As we mentioned in the prepared remarks, our dilution has come down each of the last 3 or 4 years. We were below 3% in 2025. We expect that to be even lower in 2026. So from a shareholder dilution, we're pretty committed to that, and I think we've demonstrated that with the amount of shares that we.

Push out to our to our employees from an SPC side, you saw sort of in that range of around 20 million to 25 million in this past quarter that's fairly reflective of what you'll see in the coming quarters. Obviously there was that big giant amount that we had in the second quarter and a little bit of trickle effect in the 3rd quarter from all of that pent up stock-based comp that was waiting for us to go public, but the fourth quarter is a pretty decent representation of what you should expect on a quarterly basis going forward for probably at least the next 4 to 8 quarters.

And but I just tack on like we view SPC as a real expense and you know we are committed to GAAP profitability and you can see from our share repurchase program as well we look at total shares outstanding and that's something that we're looking at and we're managing the business towards. Or a metric that we look at internally is free cash flow per share, and we want free cash flow per share to continue to go up, and it's going to go up both by improving the numerator, that is a free cash flow, but as well as reducing the denominator that is the total shares outstanding, and we want to continue to work on both the numerator and the denominator.

All right, very helpful. Thank you so much.

Thank you. Stan Berenshteyn; Wells Fargo.

Yes, hi, thanks for taking my questions. First, on the sales pipeline, you mentioned moving into the mid-sized employer market. How much of your sales pipeline do you expect the Smith-sized employers to account for, and do you anticipate more competitive takeaways here, or is there more greenfield opportunity?

Yeah, Stan, thank you for the question. Well, we don't break out or provide specifics, in our pipeline by market segment. Yeah, we do think that if you think about our position in the Fortune 500, having almost 50% of the Fortune 500 as clients, we think that that penetration rate can absolutely be achieved in other markets beyond just the Fortune 500. So we see a lot of what we consider under penetration in the larger market, in the mid-size market, SMB. And a bunch of others that we're currently playing and we see a lot of growth there and I think that again we can bring some penetration rates to those other markets beyond just, Fortune 500.

And I think the majority of Americans work for smaller employers, so that's actually where the majority of people that you'll be able to access ours and smaller employers.

Appreciate that. And then for the follow-up on HingeSelect, so obviously it has some incremental economics for you, but curious, if we think about your platform, is there any difference in utilization rates among members that use HingeSelect versus members that don't?

Thank you. It's too early to tell right now some of those some of those trends what we are seeing is that very strongly trending towards we're able to reduce or steer people towards lower cost that is high-value lower cost care and away from lower value higher costs care.

And one of the key capabilities is, we can connect you to an orthopaedic specialist in-house. We could quickly shift you between in-person and digital care, and we hope to continue to scale up, Hinge so we could share more of the specific, slices of the data that you're asking for.

Great, thanks so much. Thanks, great question.

Thank you. This now concludes the question-and-answer session. I will now turn the call back to Daniel Perez for closing remarks.

First of all, thank you everybody for dialing in and for taking the time to learn more about our company and how we perform in 2025. I just want to leave you with just saying that just putting again our 2025 performance into context. In the last decade, there has been less than 10 companies who have delivered over $500 million of annual revenue, still growing at over 50% with a 30% free cash flow margin.

And we're number 9 or number 10 of that just to see just how unique our print was in 2025 and we're, we stand in a pretty elite company and we're not done yet. This is a generational opportunity ahead of us to automate healthcare delivery, and I think digital health in many other ways hasn't delivered, and we're going to show you that Hinge is an end of one company and we are different. So, thank you very much and see you next quarter.

This concludes today's call.

Thank you for attending. You may now disconnect.