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Operator
Good morning.
My name is Rob and I will be your conference operator today.
At this time I would like to welcome everyone to the Huntington Bancshares third-quarter earnings conference call.
All lines have been placed on mute to prevent any background noise.
After the speakers' remarks there will be a question-and-answer session.
(Operator Instructions)
I will now turn the call over to your host Mr. Todd Beekman, Director of Investor Relations.
Sir, please go ahead.
- Director of IR
Thank you, Rob.
Welcome.
A copy of the slides that we will be reviewing can be found on our IR website at www.huntington-ir.com.
This call is being recorded and will be available for rebroadcast starting about one hour after the close of the call.
Slides 2 and 3 note several aspects of the basis of today's presentation.
I encourage you to read these, but let me point out one key disclosure.
This presentation will reference non-GAAP financial measures, and in that regard, I direct you to the comparable GAAP financial measures and reconciliation to comparable GAAP financial measures within the presentation, the additional earnings material released today, and related 8-K.
And all can be found on our website.
Turning to slide 4, today's discussion, including the Q&A, may contain forward-looking statements.
Such estimates are based on information and assumptions available at this time and are subject to change, risk and uncertainties which may cause actual results to differ materially.
We assume no obligation to update such statements.
For a complete discussion of risks and uncertainties please refer to this slide, the material filed with the SEC, including our most recent forms 10-K, 10-Q and 8-K filings.
Now turning to today's presentation.
As noted on slide 5, participating today are Steve Steinour, Chairman, President and CEO; Dave Anderson, interim Chief Financial Officer; and Dan Neumeyer, Chief Credit Officer.
Let's get started.
Dave?
- Interim CFO
Thank you, Todd.
I will review our 2013 third-quarter financial results.
Then Dan will provide an update on credit.
Finally, Steve will give an update on household and commercial relationship growth as well as expectations for the balance of 2013.
Turning to slide 7, Huntington had a good third quarter.
We reported net income of $178 million, or $0.20 per share.
This resulted in a 1.27% return on average assets and a 14% return on average tangible common equity.
There were two significant items recorded in the third quarter that I will cover when I discuss non-interest expense.
Fully tax equivalent revenue was $682 million, a decrease of $15 million, or 2%, from the year ago quarter.
Net interest income declined $4 million, or less than 1%.
The net interest margin was 3.34%, down four basis points.
Total average loans grew by 5% primarily due to automobile loan growth.
Average automobile loans grew by $2 billion, or 49%, because we have kept more of these loans on our balance sheet instead of selling them through securitizations.
Commercial and industrial loans increased 4%, even though we reduced our large corporate portfolio by over $200 million.
Finally, commercial real estate loans declined by 14%.
But as we have been signaling over the last few quarters, the portfolio is stabilizing around [to $5 billion].
Non-interest income declined $11 million due to lower mortgage banking income.
Mortgage banking income decreased $21 million, or 47%, from the year ago quarter.
This decline was partially offset by increases in fees from commercial loan activity and service charges on deposits for both consumer and commercial accounts.
Expenses declined $35 million from the year ago quarter.
Included in the current quarter were two significant items that impacted expenses.
First, we recorded a $34 million gain due to the curtailment of our pension plan.
Second, we recorded a $17 million charge for branch and facility consolidations and severance costs.
If you adjust for these significant items, expenses declined $18 million primarily due to lower consulting, marketing, insurance and other expenses.
We continue to focus on controlling expenses as we make prudent investments for the future.
Steve will provide additional detail later in the call, but you can see that our optimal customer relationship, or OCR methodology, is working.
Consumer household and commercial relationships continue to grow at a pace well above that of our regional footprint.
And importantly, customers are building deeper relationships with Huntington.
Dan will cover credit in more detail later in the call, but on slide 8 you can see that credit quality continues to improve in the third quarter.
Non-accrual loans decreased $112 million, or 25%, from the 2012 third quarter, and $30 million, or 8%, from the 2013 second quarter.
Our capital remains strong.
Tier 1 common risk-based capital increased 57 basis points over the last year to 10.85%.
Our tangible common equity ratio was 9.02% at the end of September.
As we compare our results to the third quarter of 2013, the net interest margin of 3.34% was down four basis points from last quarter.
Mortgage banking income was down $10 million.
Despite this decline in mortgage banking income, non-interest income increased $2 million.
Service charges on deposits increased $5 million and other income increased $8 million.
The increase in other income was primarily due to commercial banking activities.
Non-interest expense in the third quarter was down $23 million.
As I discussed earlier, $17 million of the decline was due to significant items.
Net charge offs for the current quarter were $56 million, or at an annualized rate of 53 basis points, up from 34 basis points in the previous quarter.
Annualized net charge-offs for the current quarter were still within our long-term goal of 35 to 55 basis points.
We repurchased 2 million common shares in the third quarter at an average price of $8.18.
We have the ability to repurchase up to an additional $136 million of shares through the first quarter of 2014 as part of our capital plan.
We will continue to be disciplined in our repurchase activity, which will vary based upon the stock price.
We do not anticipate that the pending transaction with Camco will materially impact our repurchase activities, except during the relatively limited time when we will be required to be out of the market under the SEC's Regulation M.
There are a few items on slide 9 that I would like to highlight.
First, we launched our voice consumer credit card in the third quarter.
Second, as I commented before, we are consolidating 22 branches.
But at the same time we continue to invest with the opening of three in-store locations.
Slide 68 has additional information on the in-store rollout.
This slide shows a slightly delayed time until the location breaks even as we have modestly reduced growth expectations.
Third, last week we announced the acquisition of Camco Financial.
Camco has $0.8 billion in assets and $0.6 billion in deposits and is expected to be accretive to earnings per share in the first full year.
The transaction is expected to close in the first half of 2014 subject to approval by the Camco shareholders and regulators.
Slide 10 is a summary of our quarterly earnings trends and key performance metrics.
While this is a great snapshot of our recent trends, many items will be discussed elsewhere so I will move on to slide 11.
On slide 11 we show the breakdown of operating leverage for the first nine months of 2013.
In this slide we measure the percentage change in revenue and expenses adjusted for significant items and for volatility from MSR, other securitizations and last year's bargain purchase gain from the fidelity acquisition.
For the first nine months of 2013 we recorded modest positive operating leverage of 0.1%.
We continue to be committed to providing positive operating leverage for the full year.
Slide 12 displays trends of our net interest income and margin.
The right side of the slide displays a four basis point drop in our net interest margin over the last year to 3.34% for the current quarter, which reflected the impact of a 15 basis point increase from the reduction of deposit rates, a 16 point decrease in the earning asset yield and three basis points of lower benefit from non-interest-bearing funding.
The right side of slide 13 shows the improvement in our deposit mix.
The improved deposit mix reflects the success of our fair play banking strategy on remixing and growing consumer and commercial no and low cost deposits.
This improving mix is contributed to the 15 basis point decline in the average rate paid on total deposits over the last five quarters.
On the left side of this slide you will see the maturity schedule of our CD book, which represents a potential opportunity for continuing to lower our deposit costs as new CDs are coming on between 20 and 40 basis points.
Related to these last two slides, please refer to slide 40 which provides some additional granularity on the breakout of fixed versus variable rate assets and liabilities.
Slide 14 provides a summary income statement for the last five quarters.
I discussed the quarterly changes in my previous comments.
Finally, slide 15 reflects the trends in capital.
The tangible common equity ratio increased 24 basis points from the last quarter.
Over the last year the Tier 1 common risk-based capital ratio increased from 10.28% to 10.85%.
Our capital ratios were also impacted by 30 million shares repurchased at an average price of $6.96 over the last four quarters.
Let me turn the presentation over to Dan Neumeyer to review credit trends.
Dan?
- CCO
Thinks, Dave.
Slide 16 provides an overview of our credit quality trends.
Credit quality remains strong in the quarter although with modest upward movement in charge-offs and a slight increase in criticized assets.
The net charge-off ratio increased to 53 basis points in the quarter.
Although it remains within our long term target of 35 to 55 basis points, it is an increase from the prior quarter which saw charge-off ratio that was actually below the targeted range.
The increase was driven by the home-equity and commercial real estate portfolios.
The home-equity increase was due to the recognition of approximately 13 million of chapter 7 bankruptcy loans that were not identified in the 2012 third-quarter implementation of the OCC's regulatory guidance.
The commercial real estate increase related to one borrower relationship.
As I mentioned last quarter, we do expect there to be some quarter-to-quarter volatility, but expect to continue to operate within our targeted charge-off range.
Loans past due greater than 90 days and still accruing were essentially flat and at 22 basis points remained very well controlled.
The non-accrual loan ratio showed continued improvement in the quarter falling to 0.78% of total loans.
The NPA ratio showed similar improvement falling from 95 basis points to 88 basis points.
The criticized asset ratio increase slightly from 4.24% to 4.31%.
The ALLL and ACL to loan ratios fell in the quarter to 1.57% and 1.72% respectively, down from 1.76% and 1.86% in the prior quarter, reflecting continued asset quality improvement.
The ALLL and ACL coverage ratios both remain healthy.
Slide 17 shows the trends in our non-performing assets.
The chart on the left demonstrates a continued reduction in our NPAs falling another 6% in the third quarter.
The chart on the right shows the NPA inflows which were up modestly in the quarter to 33 basis points of beginning of period loans.
We expect a continued positive trend going forward.
Slide 18 provides a reconciliation of our non-performing asset flows.
As mentioned, NPAs fell by 6% in the quarter.
While inflows were up modestly over the previous quarter, returns to accruing status, payments and charge-offs combined to result in a continuation of our steady reduction in NPAs.
Turning to slide 19, we provide a similar flow analysis of commercial criticized loans.
This quarter saw an increase in criticized inflows with the increase due largely to two larger unrelated CNI loans that moved to criticized status during the quarter.
The level of pay downs on criticized loans was also lower in the quarter, which combined with the increased inflows resulted in the 4% increase.
Moving to slide 20, 30 day commercial loan delinquencies fell noticeably in the third quarter to 47 basis points, the lowest level in six quarters.
90 day delinquencies also fell slightly and consist solely of fidelity purchased impaired loans which are recorded at fair value upon acquisition and remain in accruing status.
Slide 21 outlines consumer loan delinquencies, which are in line with expectations.
30 day consumer delinquencies showed a decrease from the second quarter.
Home equity and auto delinquencies showed very slight increases while residential exhibited a more substantial decline.
90 day delinquencies remain very well controlled and were flat quarter over quarter in all categories, except residential real estate which was up 16 basis points from the prior quarter.
Reviewing slide 22, the loan loss provision of $11.4 million was down from $24.7 million in the prior quarter and was $44.3 million less than net charge-offs.
This quarter we introduced an enhanced allowance methodology which incorporates a more robust commercial risk rating system.
The combination of the enhanced methodology along with continued improvement and overall asset quality resulted in a reduction in the ACL to loans ratio of 1.72% compared to 1.86% in the prior quarter.
The ratio of ACL to non-accrual loans rose from 214% to 220% due to the reduction in non-performers.
We believe these coverage levels remain adequate and appropriate.
In summary, we're very pleased with the quarter's credit results.
We remain focused on quality and are disciplined in our new business originations in a very competitive environment.
With regard to our metrics, we anticipate the possibility of some continued quarter-to-quarter volatility, but expect overall improvement including the lower criticized loans, lower NPAs and charge-offs within our longer-term targets.
Let me turn the presentation over to Steve.
- Chairman, President & CEO
Thank you and good day, everyone.
Our fair play banking philosophy coupled with our optimal customer relationship, or OCR, continues to drive new customer growth and strength in product penetration.
This slide recaps on 23 the continued strong upward trend in consumer checking account households.
For the quarter consumer checking account households grew at an annualized rate of 7% and have increased 9% in the last year.
As we've expected percentage growth is slowing as the base grows and we continue to focus our marketing efforts, but the number of new customers each quarter has remained fairly stable at about 25,000 new checking account households per quarter.
Since launching this strategy in the middle of 2010 we've increased our consumer checking household base by 37%.
The same time we've meaningful increased the number of products and services we provide to these customers.
The chart that you are accustomed to seeing is in the appendix, but the broader takeaway is that the strategy is working.
Link quarter revenue experienced some of its normal seasonality and year-over-year revenue is driven by the first quarter posting order change.
We are also taking market share and we are increasing share of wallet.
The launch of our own consumer credit card this quarter is just one more example of the investments we are making to become the best consumer bank in the Midwest.
Now turning to slide 24.
Commercial relationships also grew at an annualized rate of 5% and have increased by 35,000 commercial customers since second quarter of 2010.
At the end of the quarter, 37% of our commercial relationships utilized four or more products or services.
This is a 3% increase from this time last year.
The growth with deeper product cross sell has been a strong revenue engine for Huntington.
Commercial revenue of $194 million is up $15 million from the prior quarter as we continue to see commercial activity pick up from below normal levels and our investments are continuing to mature.
Again to step back from the quarter-to-quarter noise, commercial-related revenue has increased by over $50 million per quarter, or 36%, since we began executing our strategy in the middle of 2010.
Turning to slide 25 and expectations, the following is for the next several quarters as we are currently working on the full year 2014 budget.
We continue to benefit from the strength of the Midwest and believe our strategies will continue to drive growth.
Modest total loan growth is expected to continue and know that we will remain disciplined.
CNI pipeline remains robust and we continue to see increases in customer activity, which as you saw this past quarter not only helps the balance sheet, but also fee income like capital markets, SBA loan sales and other income such as loan or leasing fees.
Auto loan originations remain strong and, all else being equal, we continue to like this asset relative to securities given their short duration, a 3.125 effective yield and very clean credit quality.
CRE balances, commercial real estate balances, are stabilizing around the current $5 billion level and all other consumer loan categories should reflect modest growth.
With regard to interest rates where the long end is seeing a high level of volatility, the shorter end of the curve remains relatively low and that's where movement needs to happen if we're going to see an impact on income statement as our average balance sheet has about a three year duration.
And much of the floating loan portfolio is based on LIBOR.
As Dave showed earlier, the low short end debt provide continued opportunity for deposit repricing and mix shift.
We do not expect net interest margin for the full year to fall below the mid-3.30%s, as we have said before, but we do expect continued pressure due to competitive loan pricing and growth in investment securities as we prepare for the new liquidity rules.
Non-interest income is expected to be relatively stable.
The decline in mortgage banking income this quarter was a little sharper than expected, but we've seen a nice pick up in purchase volume which now accounts for over 50% of total production.
We expected continued modest pressure on mortgage income, but the rest of the fee income areas continue to mature and, as they nearly did this quarter, should mostly offset these mortgage declines.
Non-interest expense had some noise this quarter but the underlying level was lower than previously estimated as the actions we took helped to reset the bar.
From here non-interest expense is expected to increase slightly due to higher depreciation, personnel occupancy and equipment expense related to our continued modeled base of investments.
With the branch consolidations there is an additional $6 million of related one time expenses that are expected to happen in the fourth quarter.
As part of our focus on continuous improvement we will continue to evaluate additional cost save opportunities as we remain committed to positive operating leverage.
As we've said in the past, if the revenue doesn't materialize we will deliver expense saves.
On the credit front, NPAs are expected to experience continued improvement, net charge-offs are in our long term expected range of 35 to 55 basis points.
But provisions are likely to increase and both are expected to continue to experience volatility given their absolute low levels.
So at this point I'm turn it back over to Todd for Q&A.
- Director of IR
Thank you.
Operator, we will now take questions.
We ask that as a courtesy to your peers each person only ask one question and one related follow up.
Then if the person has additional questions, he or she can add themselves back in the queue.
Thank you.
Operator
(Operator Instructions)
Erika Najarian, Merrill Lynch.
- Analyst
My first question -- we hear you loud and clear in terms of your commitment to positive operating leverage and I know that you are still in the middle of doing your 2014 budget.
But, as we think about 2014, should we expect this operating leverage progress to continue to widen positively?
And should we expect that most of this is coming through the revenue side rather than the expense side?
- Chairman, President & CEO
Well we are very cognizant of a desire and need to improve our efficiency ratio and therefore deliver operating leverage.
It's just premature to comment with specificity about how that will happen as we go forward, and so we are going to defer that until we complete the 2014 budget at this point, Erika.
- Analyst
Okay.
And my follow up question to that is, your tone on loan growth has been more upbeat than the tone we've heard over the past two days from either regional banks.
Could you give us a little bit more color in terms of the market share dynamics that are going on in your marketplace?
- Chairman, President & CEO
It's very competitive and that competition's reflected in pricing and structure.
But as we've shown with our automobile lending in particular, but have suggested in across the board, we remain very disciplined.
We have on the C&I side on spot balances had good growth quarter end to quarter end and that's consistent with normal summer seasonality.
So a nice pickup at quarter end.
And we're sitting with a strong pipeline at this point on the commercial side.
Some of that is attributable to the specialty banking groups that were formed over the last several years.
Remember we created three just late in the fourth quarter of last year that are starting to hit stride.
Those three are food and agricultural lending, international and energy.
And so our specialized areas are coming into a more mature phase and that's helping deliver volume.
- Analyst
Got it.
Thank you.
Operator
Ken Zerbe, Morgan Stanley.
- Analyst
First question, in terms of auto, are -- the Morgan Stanley auto team's been fairly negative on what they're seeing in terms of aggressive underwriting practices across all the auto lenders.
Can you just talk a little bit about what you are seeing?
Is that a fair assessment just in terms of the aggressiveness of terms in auto?
- Chairman, President & CEO
Our auto has clearly gotten more aggressive over the last couple of years.
We share with you our quarterly production and so you can see the book is -- what we're doing is very consistent quarter over quarter, year over year, FICO scores are actually up a little this quarter.
We are a super prime type originator and we don't plan to change that.
Some of the reported challenges are emerging in the subprime space.
Dan, what would you like to add to that?
- CCO
Ken, this is Dan.
I think our FICO scores have remained very high, actually a little bit higher this quarter on average and that includes then all of our newer markets where we've expanded.
We have had as good or better FICO scores, the average LTVs are very strong.
And when you look at the performance metrics, delinquencies are very well controlled so we are really pleased with what we are adding to the book quarter after quarter.
- Analyst
All right.
That helps.
For my completely unrelated follow-up question, when we think about buybacks obviously it's a lot slower this quarter.
Is there any chance that you guys don't complete the $130 million-plus remaining authorization this year or should we expect that to happen by first quarter?
- Chairman, President & CEO
Well we've said we are going to be disciplined in our repurchase and we will continue to be so.
It's hard to speculate.
We're not going to speculate as to whether we fulfill all of it or how much at this point, Ken.
- Analyst
Okay, thank you.
Operator
Ken Usdin, Jefferies.
- Analyst
Just a follow on on loan growth and auto specifically.
The proportion of a book from auto is -- has got bigger now especially that you've been retaining.
And understanding your point that you don't anticipate doing future securitizations, can you talk about the dynamics of hold versus sell and if there is any change to your comfort level on allowing that auto proportion to grow as a percentage of the book?
- CCO
This is Dan.
I think for now we like the asset and we like it versus our other options.
As we've said before we do monitor this portfolio based on percentage of total loans as well as the percentage of capital.
We still have continued room there and so for the time being we like it and we're going to continue to originate and keep it on balance sheet.
As conditions change we'll look at changing that viewpoint but for now that's where we're going to be.
- Chairman, President & CEO
We have said all along that we are indifferent and when we originate we are prepared to hold or securitize.
We're not trying to adjust credit underwriting depending on the holder of the asset.
- Analyst
Yep.
Okay, my second follow-up, just a bigger picture question on operating leverage, understanding that you're going to come back to us after budgeting.
You held the line reasonably well on operating leverage this year.
Conceptually though, and especially now with this extra charge taken this quarter which presumably will have some help to expenses too, do we see a better GAAP next year just all things equal between revenues and expenses?
Again, without having to rely on what happens with revenue to change your view of expense growth, but just, Steve, just from a big pictures perspective, how does the outlook for broader operating leverage look as it stands now?
- Chairman, President & CEO
You answered the question at the outset with it's you're not complete with your 2014 budget.
So it would be premature for me to go beyond what we have commented on so far, Ken.
Again we are highly focused on the efficiency ratio, very cognizant of driving that to a better level and we're going to do that through operating leverage and our continuous improvement program that we started a year and half ago.
Things are happening and getting translated.
We had an expense reset coming, if you will, off the one-time charges reflected in the third quarter, $6 million of which get carried into the fourth quarter.
So that will provide some benefit as we go forward.
- Analyst
Can you at least try to quantify that for us?
Like the benefit that you get off of these two quarters of charges?
- Chairman, President & CEO
We're not prepared to do that at the moment.
We will be back.
Dave, is there anything you want to add?
- Interim CFO
I'd just like to add that if you look at our baseline, NIE, or non-interest expense, and quarterly it's about $440 million, that's what we're looking at this point as our base.
Steve did mention that we have an additional $6 million in charges for one time related to the branch consolidations in the fourth quarter but that is kind of what we are looking at from a baseline perspective.
That is down from $450 million or $50 million.
- Chairman, President & CEO
That should give you some help in terms of modeling as you think about us next year.
Operator
Keith Murray, ISI.
- Analyst
Could you touch on commercial real estate for a second?
You mentioned the balance of stabilizing at around the $5 billion or so level.
What kind of pipeline are you guys looking at and sort of what's the mix of new deals that you're seeing?
- Chairman, President & CEO
There is a weekly review of pipeline that we do for all of our areas, it's part of a sales management again weekly process.
Dan, do you want to comment further on the pipeline?
- CCO
Yes, I think the pipeline is growing and I think it's a good mix of -- we've got multi-family, we've got retail, we've got a REIT group that is quite active.
We like what we're seeing and we think that we are going to be able to originate really high quality assets and still maintain the level where want to be which is right around 100% of capital, or in that $5 billion range.
- Chairman, President & CEO
The primary flavors, so there's retail, industrial, multi and a little bit of office.
It is not overly weighted in any one of those.
- Analyst
Okay, thanks.
And just on the Camco deal, it's not a huge deal, obviously, but from a M&A perspective and the regulatory thoughts around that, or the fact that you guys will be a CCAR bank this year, you got the green light to do this, do you think the regulators are loosening the reins at all on M&A for banks?
- Chairman, President & CEO
It is hard to -- we're not in a position talk about what they are doing generally, but as we've said over the years, in footprint on average $500 billion to $2.5 billion, good returns to our shareholders and understanding the risks involved, that we'd be to prepare to acquire and this one met all the categories.
We think this is a nice deal for us, accretive in the first full year and helps us in both new market expansion a bit on the east side of Ohio as well as gives us some opportunities to consolidated and build our deposit base on the west side of Ohio.
- Analyst
Okay.
Thank you.
Operator
Craig Siegenthaler, Credit Suisse.
- Analyst
In the back on slide 68 you actually provide an update on the in-store build out and it shows 11 new openings in 2014 and also the target breakeven level is now 2 to 2.5 years.
I think these are both revised upwards, because I felt the old count was 4 branches next year and also you are [proffle] at 24 months.
I was wondering if you could comment on the change and if there was a change, talk about the drivers there.
- Chairman, President & CEO
The branch count is in part a function of store availability.
We have got commitments, Craig, to follow them.
Sometimes the store owners will make adjustments to their plans, were remodeling or other things.
And then we have moved the breakeven.
We said a targeted breakeven between 18 and 24 months.
We have moved it out a bit and that is just a function of in this lower rate environment of lower FTP contributions assigned on the deposit side.
The underlying dynamics in terms of new accounts opened in the in-stores versus the other channels continues to be strong and in line with prior quarters.
This is a function of us again in a budget process looking forward and in this case resetting a bit.
We've moved it out a quarter.
- Analyst
Thanks, Steve.
And then just a follow up, I heard some commentary around increasing your securities portfolio composition to prepare for the new liquidity rules.
Can you give us some color on what the objective is here and what the changes you need to make really are?
- Interim CFO
This is Dave.
We believe we are going to need to hold additional securities and at this point we are planning on purchasing additional Ginnie Mae securities so that will help meet that requirement.
Obviously the rules are not final, they're based upon our interpretation at this point.
We believe in 2014 it will start to add to that portfolio.
That will be in loans held for sale, I mean investments held to maturity, I'm sorry, as opposed to available for sale.
- Analyst
Great, guys, thanks for taking my questions.
- Chairman, President & CEO
Craig, we're flagging it now because we've been expecting these regs any day and currently believe roughly at end of month.
That's why the timing on the comments.
Operator
Scott Siefers, Sandler O'Neill.
- Analyst
I wanted to follow up on the last question on the branches.
Steve, I was hoping you could maybe just update us qualitatively with how you're thinking about the branch footprint?
Obviously you guys have undergone probably a bit more of a transformation in the last few years than others, just with the heavier in-store piece.
But on a net basis I've tended to think of you guys more in expansion mode over the last few years as opposed to most in the industry which are cutting back more materially.
I think this quarter is at least the first in a while I believe that you've had enough of closure to necessitate a special charge.
Just curious about how you're thinking about the branch network overall and where you see things playing out over the next couple of years?
- Chairman, President & CEO
We continue to prune our distribution like any good retailer.
I think it was 2 years ago there were 29 branches, Scott, just as a point of reference.
This is not a high watermark for us.
Year-over-year we will have net 32 incremental branches so to dimension it.
And we have further build out commitments on the in-stores.
We are seeing transactional behavioral shifts benefiting the in-stores just because of the extended hours and seven day a week program.
On average we are seeing our teller transactions continue to increase a bit, but more of that flowing into the in-store network again because of the convenience play.
Those in-stores are meant to be sales and service and as the transaction -- as the flow of our customers migrates that may give us further opportunities in the future.
But we'll look at repositioning the franchise over time based on lease rolls and other things and some of it will be in-store, some of it will be consolidations and some level of de novo branching as we've done before.
- Analyst
Okay.
That's perfect.
I appreciate the color.
Thanks, Steve.
Operator
Steven Alexopoulos, JPMorgan.
- Analyst
Regarding the commitment to cut expenses if revenue didn't materialize, what are the levers that you are most likely to pull if you had to cut expenses in short order?
Is it comp, is it marketing?
- Chairman, President & CEO
We haven't committed to where we will go, but you've touched two of the areas that would generally be more readily available.
Comp related, not necessarily FTE, but it could include FTE, and when I say related I mean commissions and incentives and benefits and other things.
We had to do that in 2009 so there is some history of responding quickly.
We don't anticipate that but there are other categories.
Marketing we view as an investment so while it's available to us it does have implications around longer term growth and positioning of the brand.
So we will be thoughtful about what we cut, but we do have a process of having contingent plans routinely available and updated so that if we need to make adjustments we can do so timely.
- Analyst
That's helpful.
And if I could follow up, Steve, if I look at slides 22 and 23, which each show really strong growth in the number of consumer and commercial relationships and you're getting better product penetration.
If we look at year-to-date trends from a high level, why are these not translating into stronger revenue growth?
- Chairman, President & CEO
In the year-to-date, remember we started in the first quarter with a $25 million to $30 million adjustment to our overdraft related income by changing our posting order.
We have to come through that in terms of getting that overall contribution.
When you look at electronic banking, some of the entrusted investment, revenue line items, you are seeing some levels of growth translated from this increase in the customer base and penetration.
With consumer side it's a game of inches and so we're looking for steady progress on share of wallet, on share of market and, frankly, on revenue.
We've had some level of revenue give up in the past like Durbin, Reg E, et cetera that masks what would be aggregate contribution, pre-regulatory or other impacts.
Commercial, if you look at that, which has not had any adjustments this year, is at a new high and that one has translated more cleanly for us.
- Analyst
So is it safe to say expect more revenue momentum carrying into next year, which is I think is why you are getting all these questions on positive operating leverage?
- Chairman, President & CEO
Yes.
We do expect revenue momentum from the cross sell and the base.
Operator
Bob Ramsey, FBR Capital Markets.
- Analyst
Just sort of following along that line, I know you all highlighted that you have particularly strong commercial loan fee-related activity.
How much of that is related to the commercial relationship growth that you highlight on slide 24 and how much might have been normal volatility and it was a good quarter?
- Chairman, President & CEO
Have we broken this out?
I don't believe we have broken this out.
- Analyst
It's part of the other line.
I think you highlighted as the big driver of the increase but you didn't exactly quantify it.
- Chairman, President & CEO
We haven't in the past quantified and we don't think of it, per se, as new versus existing customers because we've existing customers that will do FX trades or reposition derivatives or expand their treasury management and that's sort of routine in the commercial area.
There is an element of activity that's tied to new customers but it's not exclusive.
Depending on syndication and other -- there are a variety of factors that contribute to that fee income line.
It's not -- we haven't split it between new versus existing portfolio in the past and we measure each new relationship and the contribution and the sources of it, but as we measure the pipelines a lot of our capital markets activity flows through existing customers.
- Analyst
Maybe if I ask it in a little bit different way.
As I think about that other income line, is this a level that you guys think it will build from or is this sort of a really good quarter and you would expect it to go back to something closer to maybe an average of the first three quarters of this year or something like that?
- Chairman, President & CEO
The first half of the year was very slow.
And we could always -- from the outset of the year thought second half would be stronger than the first half.
Third quarter was a strong quarter for us but as we come into the fourth quarter we've got a good pipeline as we've said on the call and we have to translate that, and we are optimistic that that will translate in the fourth quarter.
- Analyst
Okay, great.
And then one other question sort of shifting gears, I know you all said that you have no near-term plans for auto securitization.
I was just wondering if you could talk a little bit about the factors behind that decision.
Is it a reflection of where market pricing is?
Is a question of the fact that you would rather have those assets on your balance sheet today or how do you evaluate and make that decision?
- Chairman, President & CEO
We've look at the trade-off between alternative investments, duration and OCI risk with an outlook of an increasing rate environment.
So there is both a liquidity and capital component to that as well as the income trade-off.
We did not think in the first half of the year and continue to believe that it's a good trade-off to securitized versus hold those assets.
We are currently planning to hold through this year and as we give further guidance on 2014 we'll update that.
We have a concentration limit in place that would allow us if we chose to to continue to hold through most of if not all of 2014.
- Analyst
Remind me what that concentration limit is?
- CCO
It's about 20% of total loans and about 125% of capital.
- Analyst
Great.
Thank you, guys.
Operator
Jon Arfstrom, RBC Capital Markets.
- Analyst
Dan, a question for you.
Can you maybe touch on the methodology enhancements that you talked about and what changed in terms of your approach and what it might mean going forward?
- CCO
I think the word enhancement is deliberate because this was not a wholesale change in methodology.
It was just improving our commercial risk rating system which now provides for greater granularity, a wider distribution of probability default and loss-given default and a very minor adjustment in our general reserve with how we're looking at economic and the risk profile portions of that reserve.
No major changes, we just think it's more focused and I don't think long-term it is going to -- we think it is going to be more accurate and better, but we don't see any substantive changes.
The reflection of the ACL coming down this quarter, that was going to come down based on improving credit quality whether or not we enhanced the methodology or not.
But I think we have just the geography of some of the numbers changed a bit, but overall very much in line with where we've been and on a go forward basis maybe some better predictability, but nothing major.
- Analyst
Okay, that helps.
And then Steve, I know it's early but can you just comment on how the consumer card launch has gone?
- Chairman, President & CEO
The card was designed for customers so it's not a broadly marketed card.
It's off to a good start, but it is very early.
We're ahead of where we thought we would be at this point, but again it's a month and a half or so.
Operator
Chris Mutascio, KBW.
- Analyst
I want to piggyback on the reserve question and again I preface the question knowing that credit quality is actually quite good, so I don't want to take it the wrong way.
I'm trying to make you think of it in terms of going forward in reserve releases.
And Dan, I'm looking at some of the numbers.
So your criticized assets are up some, your criticized inflows are up for four consecutive quarters it looks like, net charge-offs are up and NPA inflows were up all off of low levels, I understand that.
But the reserves came down by 20 basis points, which was probably the largest reserve release we've had in a year.
So what credit measure supersedes those inflow numbers that allows for the reserve release to this magnitude?
Is it simply just the delinquency numbers that are improving?
- CCO
No.
I think, generally speaking, I think all of the numbers are improving.
When you look at -- you can't take any specific number in any given quarter and look at it, you have to look at the trends over time.
We've had a few quarters where inflows of either criticized or NPAs have gone up but, generally speaking, those have not been the beginning of trends.
And you also have to look at the other components of those flows and how many payments are we getting, how many sales, what are we charging off, what's getting upgraded, et cetera.
When you look at our reserve releases they've actually been very much in line with the reductions from quarter to quarter in the major metrics whether it's charge-offs, criticized, classified, NPAs, et cetera.
Delinquencies have been very well controlled.
That's obviously the major forward-looking indicator.
So I think on the whole I think the reserve releases and the reduction in the allowance have been very much in line with the asset quality metrics that we look at.
- Analyst
If I could follow up then, when do you get concerned, at what level do you get concerned on the criticized inflows?
They've gone from $218 million to $328 million in the last 5 quarters.
At what time does that start becoming a trend?
- CCO
We look very specifically beyond what is that inflow comprised of.
Is it broad-based?
This quarter we had two larger transactions that made up the majority of the increase over last quarter, so when we look at specifics, what's happening, how do we feel about those credits, that's a different analysis than periods of time where we see very broad-based early stage migration.
We don't feel that we have that going on here.
The analysis is done quarterly and it's at a very granular level.
We feel comfortable in our numbers.
Operator
Andrew Marquardt, Evercore.
- Analyst
I wanted to follow up on credit quality.
Can you guys help me understand the home equity related losses from Chapter 7 from a year ago, kind of the OCC regulatory guidance that was included this quarter, the $13 million?
How did that come up?
- CCO
During our review of the consumer portfolio this quarter, we recognized that there was a population, this $13 million that should have been picked up and dealt with a year ago.
Those regulations came towards the end of the quarter.
We had to quickly make that assessment and there were some of these loans that should have been coded as non-reaffirmed Chapter 7s were not identified at that time.
They were picked up this quarter and dealt with.
- Analyst
So that's a one time thing.
And that's not related to the tweaking or the enhancement of the reserve methodology?
- CCO
No.
Absolutely not.
- Analyst
Completely separate.
- CCO
Yep.
- Chairman, President & CEO
To be clear the methodology was commercial and it dealt with the risk rating system change that began in 2011.
We've been doing a lot of work for a couple years on this to implement.
And then the general reserve, it had nothing to do with the consumer reserve.
- Analyst
Great, that's helpful.
Thanks, Steve.
And then lastly, in terms of fees, deposit service fees and the nice step up this quarter, and one of the things you had mentioned in the press release at least was part of that obviously is ongoing consumer household build, but also consumer behavior changes and usage.
Can you expand on what it is that you are seeing there?
- Chairman, President & CEO
Throughout this year we've seen a lot more debit card transaction volume off the same base than we had anticipated.
It looks like the consumers are spending again.
So that the average tickets have changed and that has balance implications and other things.
It is an indicator of consumer confidence and progress through the recovery.
That's what we are implying.
Operator
Terry McEvoy, Oppenheimer.
- Analyst
Just a follow-up question on OCR.
Each quarter you give us a number of households with 6-plus products and services and with 20, maybe 21 now if you include the credit card products out there, how do you think about the mix of those products and services?
Some I'm guessing are more profitable from your perspective and stickier than others and have you been able to improve that mix and can that drive some growth going forward assuming that is correct?
- Chairman, President & CEO
Terry, we watch the mix and what's going on with it.
Some of the cross sell menu items are revenue related.
Others are expense related, online statements, things like that where we are trying to both drive revenue and lower cost of servicing.
We are continuing to make progress.
We also, I think earlier this year talked about a new incentive system that has more variability and gives us more capability to adjust our targeting than we had in the past.
We would expect to do that to enhance performance both of revenue and expense on the consumer side of the OCR process going forward.
- Analyst
Just a follow-up.
If you look at the FDIC data that recently came out, are you satisfied with your, I think you call it your welcome culture and how that translated into certain market share gains?
And do you think the strategy was justified in terms of what we saw in the FDIC numbers?
- Chairman, President & CEO
The FDIC we don't actually spend a lot of time with it.
It's spot and time.
There's some window dressing that occurs around it.
It doesn't reflect mix, so for us we've been shifting the mix quite a bit from CD to other low cost, no cost.
Also collateralized to government or commercial to non-collateralized.
We again don't put a lot of weight into it so it's not something we actually sit down and say are we pleased or feeling otherwise about it.
We will continue to adjust the mix as we go forward.
Dave's comments reflected that.
We've got CD maturities of a little over $3 billion over the next year at more than a percent.
That will be part of how we attempt to mitigate the pricing pressure on the asset side as it has been in the past.
- Analyst
Thanks for the insight.
Appreciate it.
- Chairman, President & CEO
Let me wrap up.
Grateful for the interesting questions.
The third quarter from our perspective was a solid quarter.
We delivered positive operating leverage for the first nine months, a commitment we made at the beginning of the year.
Revenue from our investments and everyday blocking and tackling has allowed us to offset some headwinds for the mortgage market and certainly the yield curve.
We've taken meaningful actions to reset the bar on expenses and while we continue to modestly invest, we understand the need to improve our overall efficiency ratio.
Consumer commercial relationships continue to grow, cross sell continues to get better and compared to the first half customer activity has improved in the third quarter and we believe will in the fourth as well.
We've positioned ourselves to be able to grow the balance sheet and above all else we will remain disciplined in the use of our capital and deliver appropriate returns.
So thanks for your interest in Huntington today and have a great day.
Operator
Ladies and gentlemen thank you for your participation.
This concludes today's conference call and you may now disconnect.