Genesco Inc (GCO) 2025 Q1 法說會逐字稿

Good day, everyone, and welcome to the Genesco, first quarter. Fiscal 2025 conference call. Just a reminder, today's call is being recorded. I'll now turn the call over to Darryl MacQuarrie, Senior Director of FP&A. Please go ahead, sir.

Good morning, everyone, and thank you for joining us to discuss our first quarter. Fiscal '25 results are participants on the call expect to make forward-looking statements reflecting our expectations as of today, but actual results could be different.

Genesco refers you to this morning's earnings release and the company's SEC filings, including its most recent 10-K and 10-Q filings for some of the factors that could cause differences from the expectations reflected in the forward-looking statements made today.

Participants also expect to refer to certain adjusted financial measures during the call, all non-GAAP financial measures are reconciled to their GAAP counterparts in the attachments to this morning's press release and in schedules available on the company's website in the quarterly results section.

We have also posted a presentation summarizing our results here as well. With me on the call today is Mimi Vaughn, Board Chair, President and Chief Executive Officer; and Tom George, Chief Financial Officer. Now I'd like to turn the call over to Mimi.

Thank you, Darryl, and good morning, everyone. Thanks for joining us. While the year is unfolding largely as we expected, we were pleased to deliver first quarter top and bottom-line results that were ahead of our most recent guidance. Sales at Journeys came in a bit ahead of expectations, paving the way for the more significant progress we're working with urgency to achieve for back-to-school and holiday.

Clean inventories and the benefits of our cost reduction and store optimization efforts contributed to the beat as well. Journeys' results more than offset some pressure at Schuh and Johnston & Murphy, which were both up against robust multiyear comparisons and both affected by a delayed start to the spring selling season.

Overall, the consumer environment remains choppy. Consumers continue to show a willingness to shop when there's a reason like we saw at Easter and retreat when there is not, in addition, faced with ongoing inflationary pressure, they remain quite selective shopping almost exclusively for key footwear items and brands when the product is exactly what they want, they're buying. And when it's not they're moving on.

Since the pandemic, we've taken major actions to evolve in response to the substantial change in our consumer shopping behavior. We've also demonstrated a strong track record over time of successfully evolving our businesses and margin even stronger when confronted with economic and consumer disruption.

Two recent examples are we reimagine J&M's product assortment and branding in response to the shift to casual accelerated by the pandemic. And we sharpened our focus on the Schuh consumer with elevated product and marketing to achieve market share gains and record sales. We're taking many of the same actions with Journeys, and I'm confident we will achieve the same success.

Turning around Journeys business remains our number one priority with new leadership in place since the beginning of the year, we're diligently executing to our new strategic plan and working to dramatically accelerate the pace of improvement.

I'm very encouraged by the traction we're achieving and optimistic that the changes we're making to our assortment, along with other strategic initiatives around building our brand and elevating our consumer experience. We'll unlock the meaningful potential we know exists in the Journeys business with what we anticipated would be our most challenging quarter now behind us.

I look forward to continuing to execute and building momentum through the balance of fiscal '25 and into fiscal '26.

Now for color on our individual businesses, starting with Journeys, we were pleased that sales gross margin and expenses all exceeded our expectations in Q1. After a slow start in February, we saw a nice improvement driven by the Easter holiday, the later timing of tax refunds and the key items in our assortment that we were able to pull forward to maximize the demand during this peak period.

We continue to prudently manage Journeys' inventory, which was down 20% to last year. This enabled us to keep markdowns in check and deliver gross margins that were ahead of our expectations. The savings we captured from our ongoing cost program also helped Journeys' achieve an operating income close to last year's level. Despite lower sales.

Journeys, digital business was also a highlight posting double digit growth. Consumers responded well to our recent initiatives and enhanced online assortment, improved digital marketing, loyalty perks for all Access members and the opportunity to buy online and pickup in store.

In Q4 last year, we experienced increased pressure on Journeys' core product assortment, including boots and vulcanized product with limited ability to adjust right away given footwear product lead times. We expected this dynamic to continue into the front half of this year. Despite phase it facing easier compares. A diversified assortment across casual and fashion athletic categories that serves multiple wearing occasions is what's resonating with the Journeys' customer right now, and we're responding to it.

We're excited about the opportunity to deliver newness across a number of brands, which should also drive higher ASPs. This not only helped our results in Q1, but also instills us with greater confidence for the product changes we've made for the second half as we have secured significantly more allocation of product to drive our back-to-school and holiday business.

No other retailer serves the teen customer, especially the teen girl, quite the same as journeys with its unique proposition as the destination for teen fashion footwear across casual and athletic brands. With this strong strategic positioning. We have the backing of our consumer who drove positive store traffic once again in Q1 and the incredible support of our brand partners as we work together to drive Journeys' growth.

Moving now to issue. In Q1, the business continued to contend with a tough UK macro environment made more difficult by robust stacked compares and extremely unseasonable weather that delayed the start to spring selling similar to Journeys in the US, the UK consumer has become more discriminating and key item focused in their purchases, putting pressure on the footwear category and frequency of purchases in the market overall during the quarter.

That said, for Schuh, very strong Easter selling helped to partially offset softer periods with the mix shift away from vulcanized product driving higher footwear average selling prices. The same brands driving Journeys business are also resonating at Schuh at roughly 40% of sales shoes, advanced digital capabilities and highly penetrated e-com business remains a key channel for consumer engagement with relatively stronger performance during the quarter.

Additionally, the kids business continued to shine in Q1 with most of our key brands up year-over-year, driving strong sales growth of 9%. On a further positive note, shoes comps have improved in the second quarter to date as more sunny weather has spurred sales of spring and summer merchandise marketplace remains difficult. But looking ahead.

The team is focused on several initiatives to improve the trend and drive growth bolstered by the recent additions of new marketing and e-commerce heads to senior leadership the team is building on the progress made to sharply differentiate shoes, customer proposition, selling fashion footwear to use with a focus on the female consumer.

These initiatives include gaining even stronger access to the best brands and hottest product, revamping shoes, creative approach to marketing, employing new digital tools to drive traffic to the website and deploying more campaigns within the Schuh Club loyalty program, which now represents 35% of total sales.

Turning to Johnston & Murphy, again, strong multiyear compares and back-to-back record sales years. Q1 proved more challenging than anticipated.

From a category perspective, apparel and accessories were a highlight driven by strength in blazers and woven shirts. Apparel and Accessories represented nearly half of J&M's direct to consumer business, underscoring the great success the team has had building a true lifestyle brand.

Store conversion increased in the quarter, showing high purchase intent and interest in the assortment, although traffic was the challenge, particularly in April with a slower start to spring selling. However, in May, traffic and seasonal sales have since picked up, we remain extremely positive on J&M's growth outlook as the cornerstone of our branded business and have now begun to tell the story to consumers in a much bigger way.

Last month, J&M launched its much-anticipated new marketing campaign, not your dad's Schuh company, which showcases the team's accomplishments, repositioning the business into a more casual modern lifestyle brand campaign is part of a strategic effort to celebrate J&M's rich heritage while reshaping how customers view the almost 175-year-old brand and building awareness with a broader and younger audience on its ongoing evolution.

The ads are reaching consumers across broadcast TV, digital placements, J&M's own website and social media channels, including TikTok, which is a new channel for J&M. That's quickly garnered a very positive reaction.

While it's early days, the brand is already seeing a lift in organic search and feedback overall has been strong. Rounding out the branded discussion, we've made good progress repositioning the Genesco brands group business. We've simplified our portfolio of licenses to emphasize key brands and channels, and this means lower sales in the short term, but more profit, which was evident in the results this quarter and should be going forward.

Now moving back to Journeys, although product advantages won't be fully evident until the back half and the gray journeys, new President and the team have been hard at work to rapidly accelerate the pace of Journeys improvement. Part of that process has been strengthening the leadership team. We already brought in a new Chief Merchant are in the process of bringing in a new Chief Marketing Officer and have established a new strategy and transformation role to oversee the creation and execution of our ongoing plan.

And as I said, I'm very pleased with the traction we're achieving in this plan that will impact the customer across product brand and experience. I'll take a moment to update you on the key initiatives, which are a mix of both strategic acceleration and disciplined expense management, which is making a difference as we build toward positive comps number one, drive product leadership and create marketplace differentiation. I've already talked about the most impactful progress.

Our new Chief Merchant, Chris Centrella and his team have made to drive near-term improvements they've quickly secured significantly more allocation of in-demand product to drive our back-to-school and holiday business. This includes leaning into both athletic and casual styles across a number of brands as part of these efforts, they completed an extensive round of top-to-top meetings with our key vendor partners.

These partners are aligned with Journeys' unique team, customer proposition and are excited about and supportive of our strategic direction to better service this customer through elevated assortments and depth. We will build on this footwear leadership position with our key brands and work to add new brands beyond those we're traditionally known for going forward. In conjunction with these efforts, we are deploying an in-store digital and social refresh at the end of the second quarter to build awareness about the enhanced assortment and access.

Number two, build the Journeys brand and enhance the omni experience. This initiative centers around reinforcing journeys as the destination for teen fashion footwear and journeys as a leading retail brand. And to begin, we've updated our consumer segmentation to better market to our customers and help sharpen our journeys brand purpose and market position.

We've also onboarded a new creative agency, which is developing a new brand communication strategy. Digital acceleration is an important part of these efforts, including an enhanced web experience and personalized marketing to specific audience with the new segmentation.

Layering in new functionality and benefits of our all-access loyalty program will allow us to further differentiate journeys and incentivize customers to consolidate their purchases with us. And finally, we're developing an updated store concept and next-generation design to better showcase our brands and enhance brand storytelling. Our plans are to rollout and begin testing in the back part of the year.

Number three, leverage the power of our people. We have an incredible group of store employees that sets us apart by providing excellent service as a differentiator, putting our employees at the center of our brand is key to boosting conversion and driving success in the stores to do this, we're improving our employee training, raising the bar on our service standards and increasing customer engagement through convenience capabilities such as mobile point-of-sale and data-driven suggestive selling.

Number four, optimize to drive operational and cost efficiencies. These are ongoing initiatives aimed toward lowering the leverage points on our fixed cost base. They include continuing to close unproductive stores while using our customer data to drive higher sales recapture rates online or through nearby stores. And optimization projects focused on major expense items and inventory.

Finally, across our company, we're going deeper on CRM and customer data analytics. Accelerating these consumer insight efforts is helping us build on the early success of our loyalty and affinity programs where we now have over 2.5 million members in the Schuh club in its first two years over 2.5 million members in Journeys, All Access in under a year and nearly 900,000 members in J&M insiders.

In all cases, members are driving higher engagement and repeat purchase rates, which is motoring motivating us to grow these programs further.

Turning to our outlook. We continue to navigate volatile consumer behavior and are not assuming any significant change in the near term, especially as we continue to cycle strong comparisons for Schuh and J&M. As such, we expect our top line to may remain under pressure in Q2. We continue to expect the back half to be stronger as fresh receipts begin to hit Journeys' stores later this quarter. And our product repositioning is more thoroughly reflected.

Thinking about the cadence of the year. Keep in mind, the first half consists of our two lowest volume quarters where sales deleverage, and our fixed expense base tends to be magnified once sales growth returns. This works to our advantage, providing significant leverage and earnings upside. In the meantime, we're maintaining our full year guidance as journeys product advances and our other strategic initiatives across the business take hold, we expect momentum to build from there into fiscal '26.

Before handing the call over to Tom, I'd like to thank all our people for your incredible dedication and for the tremendous efforts I know you will put forth in the balance of the year could not be more excited about the results we will achieve with our footwear focused strategy and the future prospects for our company.

And with that, I'll pass it over to Tom.

Thanks, Mimi. We were pleased we kicked off the year with progress on our initiatives and delivered better financial results for the quarter than we anticipated. Journeys and Genesco brands group outperformed our expectations in sales, gross margins and expenses offsetting the profit impact from sales pressure in our Schuh and J&M businesses. Looking ahead, the efforts we're making are to return to growth while better containing expenses will position us for healthier productivity and profitability.

Turning to results, consolidated revenue for the quarter was $458 million, better than our expectations and down approximately 5% compared to last year. The stores we closed last year had a negative 1% net impact on total sales, most of it from journeys positively. These closures resulted in improved overall fleet productivity. In addition, the progress we've made in our digital business helped offset some of the top line pressure on our stores.

Finally, Genesco brands group sales were down as expected and accounted for about a third of the overall sales decrease as we streamline and reposition this business. Total Company comps were down 5% by channel. Total store comps were down 7%, while direct comps were up 3% with digital sales accounting for 23% of total retail sales, up from 21% last year.

Overall adjusted gross margin was up 30 basis points compared to last year with disciplined inventory management, driving lower markdowns and a greater mix of direct-to-consumer sales offsetting some product mix pressures by division, Journeys' gross margin was up 40 basis points versus last year due primarily to lower markdowns.

Shoes. Gross margin was down 180 basis points, driven mainly by brand sales mix shift. J&M's gross margin was up 70 basis points driven largely by lower warehouse cost. Lastly, Genesco Brands adjusted gross margin was up 150 basis points due primarily to brand sales mix shift.

Moving down the P&L, SG&A expense was 54.2% of sales, 220 basis points above last year. Our cost savings initiatives and closure of unproductive stores reduced the impact to sales deleverage offsetting additional variable expenses that showed associated with our direct sales growth as well as increased depreciation from our technology investments. And [dollars] SG&A expenses came in better than expected, down 1.5% relative to last year despite across-the-board cost pressure.

As a reminder, the first quarter is one of our lower-volume quarters with expenses at minimum levels and largely fixed, which results in significant deleverage on sales declines. To that end, we remain squarely focused on reducing occupancy costs and overall and overall level of fixed expense in the store channel in Q1 we achieved a 9% reduction in straight-line rent expense on 119 lease renewals across the company with an average term of approximately four years.

This is on top of 202 renewals in fiscal '24 with a 15% reduction in straight-line rent expense, or moreover, we continue to have a lot of daylight ahead of us to generate additional rent savings as over 50% of our fleet comes up for renewal in the next couple of years, despite making progress in reducing rent expenses and optimizing selling salaries to drive increased productivity. The impact of minimum wage requirements and competitive hourly wages remains a challenge we continue to actively address.

In summary, for the first quarter, we incurred an adjusted operating loss of $30 million compared to an adjusted operating loss of $22.7 million for Q1 last year. This all resulted in adjusted diluted loss per share of $2.10 for the quarter versus a loss per share of $1.59 last year.

Turning now to capital allocation and balance sheet, we ended the quarter in a net debt position of approximately $40 million with clean inventories down 17% from last year as we are well positioned to add newness and freshness to the assortment. Financially, our robust cash flow, solid balance sheet and liquidity available through our revolving line of credit position us well to pursue all our strategic initiatives.

Capital expenditures in Q1 were $6 million with investments primarily directed to retail stores and our digital and omnichannel initiatives. Lastly, we didn't repurchase any shares during the quarter. However, we have purchased a total of 7,700 shares at an average price of $24.90 since ended the quarter.

The remaining amount available on our current authorization is $51.9 million over the past five years, we have repurchased nearly 40% of our outstanding shares. We are gaining meaningful traction on our cost plan and continue to target a reduction in the annualized run rate of $45 million to $50 million by the end of fiscal year '25 before reinvestments.

The plan is broad-based across the organization with all divisions contributing major elements include improving store profitability through occupancy, cost reductions, selling salary productivity, and other store cost savings. We are also executing initiatives to optimize our inventory, our marketing spend, warehouse, freight logistics costs and other procurement efficiencies.

We opened one store and closed 21 ending the quarter with 1,321 total stores. With respect to Journeys store closures, we closed 17 stores in the first quarter, primarily mall-based locations. We've continued to evaluate up to 50 potential journeys closures and total this year.

Savings from these closures will eliminate approximately $14 million of annualized costs from SG&A expense, which should which is in addition to the roughly $25 million of annualized savings from the stores we closed in fiscal '24 and a $45 million to $50 million of run rate savings we are targeting for this year.

Our objective with these cost savings measures and strategic store closures is to optimize our financial performance and achieve greater profitability even on more moderate sales growth.

Now turning to guidance. Although we exceeded our bottom line expectations for Q1, the operating environment remains uncertain. And as such we are reiterating our full year earnings per share guidance of $0.60 to $1 per share.

To give you more color, let me start with some specifics around Q2. While we are optimistic about the new product receipts that will hit journeys' stores towards the end of the quarter. Ongoing declines in the vulcanized category continue to pressure our top line in Q2.

Additionally, we are maintaining a more conservative view on Schuh and J&M's as they both continue to anniversary robust multiyear comparisons and expect lower Genesco brand sales. In all, we expect a low single digit sales decline versus last year with comps similar to Q1, but total sales benefiting from a week of back-to-school that shifts into Q2.

Regarding Q2 gross margins we expect an overall gross margin decrease of approximately 20 to 30 basis points, mostly due to product mix shift at Journeys and Schuh. In addition, the sales decline in our largely fixed cost base will result in SG&A deleverage of roughly 80 to 100 basis points, leading to an EPS loss in the neighborhood of $0.30 more than we lost in Q2 last year.

Looking to the full year, we remain confident that our turnaround strategy at journeys can begin to drive meaningful improvements in the back half as the peak back-to-school and holiday selling periods enable us to generate profitability and positive earnings. That said, given the ongoing uncertainty in the consumer and macro environments, particularly during the walls between peak shopping periods, we believe it's prudent to maintain a conservative view throughout fiscal '25 with improvements in the latter part of the year, setting the stage for more significant growth in fiscal '26.

Taking this all into account, we continue to expect fiscal '25 total sales to decrease 2% to 3% or down 1% to 2% when excluding the 53rd week last year. The variance between the high and low end of the range is primarily due to uncertainty in the consumer and macro environment. We continue to expect gross margin rates to be flat to up 10 basis points for the year, with improvement efforts to mitigate some product and channel mix pressure at journeys.

As a percentage of sales, we now expect adjusted SG&A in the range of flat to deleverage of 20 basis points versus a range of flat to deleverage of 30 basis points prior with the cost reduction efforts, I described earlier, and the other actions working to partially offset deleverage on fixed expenses. All of these inputs result in an operating margin that is in the range of fiscal '24 operating margin. Our guidance assumes no additional share repurchases, which results in fiscal '25 average shares outstanding of approximately $11.2 million, and we expect the tax rate to be approximately 26%.

In summary, we are encouraged by the progress we've made to improve journeys and are optimistic that the additional steps we are now taking will position the business for stronger growth and success. Further, we are confident that the initiatives we're taking across all our businesses will help us more fully unlock our longer-term earnings potential.

Operator, please open the call for questions.

Thank you. At this time, we'll be conducting a question-and-answer session. (Operator Instructions).

Mitch Kummetz, Seaport Research.

Yes, thanks for taking my questions on. Got about a handful. I want to start with them a couple of questions around the guidance and entity work my way a little bit bigger picture on the strategy on. I am curious for super 2Q. Tom, you said comp similar to 1Q, and I'm specifically thinking about the Journeys business comp was down five in 1Q So down five in 2Q. I know that guide for Journeys for the full year on sales is a mid-single digit decline. You're closing stores. Can you talk a little bit about and given the progress that you expect to make in the back half with Journeys, how you expect journeys to comp in the back half, do you think you can get to a positive comp by maybe the fourth quarter, at least. Can you maybe speak to that a little bit?

Yeah, good question, Mitch. On the second quarter, I want to comment a little bit a little bit on that as well, but we think it's appropriate to be more cautious with the second quarter, given the pressures we're seeing with the Vulcanized business on Journeys and some of the pressures we're seeing in the Schuh business and the Johnston & Murphy business. So we think it's appropriate to take a more cautious view.

In the back half with Journeys, we do feel that the third quarter there still could be some challenges there. Again, it's a little bit of a leaky bucket kind of concept that the vulcanized will be under pressure, but we feel we've got a substantial amount of new relevant product coming in to be able to mitigate that, but we are taking a cautious view on the comp there and hoping to get to a positive comp in the third quarter, but that could be challenging. But the fourth quarter, we do feel that we're going to have a positive comp, albeit small in the fourth quarter.

Okay, that's very helpful on. And then on the margin, you guys definitely beat plan on margins in the first quarter. I think you made a slight change to your SG&A assumption for the full year. But I guess I'm a little surprised maybe you're not being more optimistic on margins in terms of the full year guidance based on kind of that outperformance in the first quarter. Can you maybe speak to why that is? I don't know if there were any maybe SG&A shifts out of 1Q into 2Q, but I'm talking about some of the conservatism around mark relative to the 1Q outperformance.

Matt, thanks for your question. It's me and I'll hand it over to Tom in a minute. But what we saw in the first quarter and we were that was very positive for our business is a at a lower, a lower amount of markdowns then than we believed we needed to take. And I think that's a real testament to the how clean our inventory is and how well we have been managed managing inventory we are looking at some mix shift where we are seeing a shift in mix of overall product, and that will put some pressure on gross margin.

And so that's what we are looking at. However, it is a real positive story with higher average selling prices. And so as we see a shift out of vulcanized product into the assortment and diversified ranges of product and brands that we've been talking about, then we see a pick-up in ASPs. And so it's a positive gross margin story for the year. And then for SG&A expense, I think there are a few puts and takes that -- put us more in the neighborhood of where we'd end-up being.

Yeah, in the end with the traction we're getting with the cost savings programs and continuing with the store closures, we actually improve the SG&A deleverage guidance some.

And then back to Mimi's comments on the margin, they were dead on. And that shift from vulcanized to other product, there's an impact on the Schuh business as well. So that's the Journeys and Schuh impact. So we thought that first quarter was, while we outperformed, there were lower margins. Again, a testament to our inventory management. But that said, we think it's best to be more cautious there going forward.

And then generally speaking, that the wholesale business, which Johnston & Murphy has a wholesale business and our Genesco brands group, we wanted to take a more cautious view of scares me on that going forward as well because of wholesale accounts, we're getting feedback. It's not just for us, but generally speaking for the entire industry to sort of wait and see how the next few months go, then they'll be in a better position to evaluate their reorder rates.

And then on the assortment pivot at Journeys, sounds like you're making progress already. And I can appreciate that there are long lead times to these things and that it takes a while through the new leadership, but really have an impact?

But is there any way just sort of quantify how much turnover you're seeing in the assortment like by the time you get to the back half? Is it going to be, you know, 50% different than what it was a year ago. And like once you sort of achieved the full pivot, is there any way again, kind of quantify how much has changed through that process. I don't know if that's a fair question, but I'm just trying to better understand kind of how that moves along and how different things are going to be when you're at the point where you're happy with the changes you've made?

Mitch, you've got your perspective is exactly right on what's going on and some of the lead times that we need. We are very excited to have Andy Gray on Board and his perspective as a merchant and his commercial perspective and brand relationships are just great additions to our strong team here.

And so we see fashion broadening and we see teens embracing more wearing occasions and this is in both fashion, athletic and casual which we can serve both sides of the market. And it's an opportunity to fill our customers closets with things they didn't have before.

And so our team has been pretty narrow, focused on vulcanized product on a couple of major brands. And so we're well-positioned to take advantage of this move. And you know us over the years that we just continue to evolve our fashion to where the teen is going.

There's also an interest in apparel, which is really positive to see in teen apparel. And there's a greater appetite for newness and freshness. And a lot of times our footwear follows into apparel. And so we have been moving into the assortment that we know will drive our business. We got some good reads in the first quarter by pulling forward some of our product and really being able to amplify the assortments during our peak periods. And that bodes well for the back half.

And so, you will see that there is a pretty significant change in our assortment and it's lots of brands that we're building into, it's not just one or two that we are excited about. And so there should be some pretty significant change in our assortment. Chris Santaella, our new Chief Merchant at Journeys and the team have seriously hustled to make major improvements in the back half. And again, we've been encouraged by the consumer reaction to those product changes so far.

And then maybe just as a quick follow-up to that for get into some bigger picture stuff. You mentioned vulcanized a number of times and your sort of overexposure to vulcanized historically again, is there any way to kind of quantify how that shifting like is as volatile as you know, I don't know 30%, 40% of your business today. And once we get to the back half, it's 20% and then once all this is kind of completed, it's down to 10%. Like is there any sort of thing that we can be looking at there?

Yeah, just to get some perspective on that, Mitch, we have been known as a destination for some of that vulcanized product. And the consumer has really gravitated toward that over the past several years. It was a mix of lower price point product and just really versatile and so, we typically go through these fashion shifts where the consumer finds something new and we provide something new to them and so you will see that vulcanized will be a materially smaller part of our mix, but it's not going away.

There's certainly still interest in vulcanized products that lots of other brands, lots of other brands that offer sandals, lots of other brands in the athletic side of the world are gaining lots of interest and lots of traction. This is a positive because for a while our consumer was just really not motivated to buy anything. I think some of the innovation that didn't take place during the pandemic, our brands are catching up on, and we're excited about what we're seeing.

And then Mimi, in your prepared remarks, talking about some of the strategies at Journeys. You you mentioned the importance of segmentation and differentiation. Can you talk a little bit about more and more about what that means for that business? I don't know if you're referring to exclusives or can you just sort of big picture, what where do you see journeys going in terms of in terms of the segmentation sort of differential differentiating itself from some of the competition?

Mitch, thanks for that question. So reinvigorating the product in the near term -- is the near term goal to start building the momentum that we need. But at the same time, we are taking a look at more specifically at who our consumer is. And what's been distinctive about Journeys is that we provide a place that the team can go by both their fashion athletic and their casual assortment.

So, we're so much more lifestyle positioned, and we've carved out an important place in the competitive set that is focused more on girls, focused more on that teen girl, which is a really important consumer that our brands want to serve, and also focused not just on the athletic part of the market, which many of our competition does quite well.

And so we've got a unique place within the environment, and a unique place within the mall. This unique value proposition positions us as a fashion authority to come back and to serve our consumers. And so when we think about our different consumer segments, all teens aren't alike. Some tend to wear a more diversified assortment. Some tend to like athletic more.

Some are fashion leaders that are ahead of the game, and some are fashion followers. And so by being able to work all of the great investments that we have made against CRM and against data and against understanding our consumer, we're able to leverage that into more specific marketing around the diversification that we provide in our product line and so we are excited about that end-to-end strategy of thinking about our consumer segments, providing product that is relevant for the different segments, and then marketing to those specific segments. And that's what's underway right now.

You, started to answer my last question because my last question has to do with loyalty and the analytics. So I think you said 2.5 million members in the Journeys loyalty program. Can you talk about how that's building? And it's a relatively new program for Journeys? And again, if there are any sort of takeaways from Schuh that you think could be applied to Journeys and when when will the analytics really kick in? So where you can do better now on targeted marketing and all of those fun things at Journeys.

So Mitch, the All Access program, which is the Journeys program, you can go ahead and sign up online if you haven't already. We fully launched that in our stores last July. So it hasn't even been a year and we have had 2.5 million members sign up. And the success we've had with Schuh has been, because that program has been a couple of years in the running.

The Journeys customer trusts us a lot. They're excited to hear from us and so that's a real measure of how quickly we've been able to sign people up. You can get a welcome gift, you can get nice perks like free shipping, you can earn points. But what is most compelling is that we are seeing that the spend is greater because the frequency is greater with people who have joined our loyalty program. And that really is the biggest benefit.

And so our loyalty program is hooked to our CRM program and we've built a data analytics capability that goes along with this. And so understanding our customers as well in the digital world, as we have traditionally done in the physical world will give us a chance to engage with our customers more frequently, to drive higher customer lifetime value. We're already seeing some of those benefits at Schuh where we are a bit ahead of this. And so it's an important part of how we'll be able to conserve, how we'll be able to serve our consumer better going forward and also engage with our customers.

Great. Thanks, guys, and good luck.

Thanks for your questions, Mitch.

Thank you.

Mantero Moreno-Cheek, Jefferies.

Hello, and thank you for taking my call. I guess my first question would be, on your new Johnston & Murphy marketing campaign, can you talk about any of the early reads there and then is the program like helping attracting some younger customers?

I'm glad you seen that our new campaign we're pleased with that new campaign, and it is centered around leveraging the great heritage of the Johnston & Murphy brand. There are not a lot of 175-year-old brands out there, but with a really modern twist and so we have gotten good feedback that all that campaign has been in the market for a little over a month.

And it speaks to both of those things, how much evolution we've made over time, and we are pleased with the results in Johnston & Murphy since the pandemic. It's one of the most exciting areas and opportunities of growth for us.

The pandemic gave us a chance to pivot harder into casual and comfortable product. It's really terrific product that has great styling, but has a lot of proprietary technology. And the technology is what's been revolutionizing our offering and so we've been investing in product. It's a chance to sell consumers more hybrid product. We've been known for dress product, but this is this is dressier uppers on very comfortable bottoms.

The reality is that our brand awareness for Johnston and Murphy is on the lower side versus peers. And so it's product first to get the product to be really special product. And then this marketing campaign that we have been wrapping around the product is to build awareness and the repositioning that we've done for the brand. We are getting younger. We are attracting younger customers into the brand and we see a lot of opportunity. We've added in a number of different categories to Johnston & Murphy against apparel and accessories and have been growing those.

And so it's a real lifestyle brand that our consumers have been telling us that they like buying us across lots of categories. And so we're going to reach a wider audience to tell J&M's story and educate the consumer and appeal to a younger cohort at the same time that we are retaining the customers that we've been able to traditionally serve.

Thank you. And then on I know we've touched on, but is there anything else to add on the strategic initiative at Journeys and just how it positioned the brands in the longer term?

Sure, so you know I've talked about the product initiatives quite a bit and have talked about some of the customer segmentation. There are a number of other elements around the Journeys plan and importantly it's building and promoting Journeys as a leading retail brand. And we're improving our brand presence in our stores and online and on social. And digital is an important part of this as well. And we've had great success growing our digital business. There's a real opportunity here. Schuh is at 40%, Journeys is at less than half of that. And so there's a visual refresh of the website that we have lined up, and our All Access program as well.

And so when we think about building the Journeys brand, it is about just calling attention to Journeys as a great retail brand in addition to the brands that we sell. We've got a creative agency on board that is crafting that story that we will reveal later this year.

As I said, it's improving our brand presence. It's really using all of the aspects of digital and all of the great work that we've done with CRM and data analytics. In addition to that, I talked about just leveraging our people. Stores are an important part of our customer journey, and in today's retail world, service can be a real differentiator.

And so our people in our stores are great ambassadors for our brand. They are very into fashion. They love telling the fashion stories. And so, we are thinking of ways that we can engage them around the great changes that we're making on the product side and also on the storytelling side.

And then I guess last one for me, anything worth noting on add-on purchases?

Sure. So, you know, I think the biggest thing to call out is that what we have been seeing is we have been seeing higher average selling prices. And the higher average selling prices are a really positive thing. And so that is translating into higher ticket prices, higher ticket averages.

And that's been a positive thing. Where we have put a lot of focus on add-on sales is that we launched buy online pick up in store last year and it's a good opportunity. We're seeing a 10 plus percent rate of our online sales moving to BOPUS and we're focusing a lot on attachment when the customer comes into the store.

It's an opportunity to put some add-on sales there, and as the customers trying on their shoes, what we have found is that we're quite successful at being able to sell them another pair of shoes. And so that's been an area of attention.

Thank you.

Thank you. Ladies and gentlemen, that concludes our question-and-answer session. I'll turn the floor back to Ms. Vaughn for any final comments

Thank you for joining us where we are looking forward to you joining us for our second quarter earnings call.

Thank you. This concludes today's conference call. You may disconnect your lines. At this time. Thank you for your participation.