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Operator
Good afternoon and welcome to the F5 Networks second quarter financial results conference call.
At this time, all parties will be able to listen only until the question-and-answer portion.
Today's conference is being recorded.
If anyone has any objections, please disconnect at this time.
I now would like to turn the call over to Mr. John Eldridge, Director of Investor Relations.
Sir, you may begin.
John Eldridge - Director of IR
Thank you, Sharon.
Welcome to our conference call for the second quarter of fiscal 2013.
The speakers on today's call are John McAdam, President and Chief Executive Officer; and Andy Reinland, Chief Financial Officer and Executive VP, Finance.
Other members of our executive team are also with us to answer questions following their prepared comments.
If you have questions after today's call, please direct them to me at 206-272-6571.
If you don't have a copy of today's press release, it is available on our website at F5.com.
In addition, you can access an archived version of today's live webcast from the investor relations events calendar page of our website through July 24.
From 4.30 PM today until midnight Pacific time April 25, you can also listen to a telephone replay at 800-695-3640 or 402-220-0318.
During today's call, our discussion will contain forward-looking statements that include words such as believe, anticipate, expect, and target.
These forward-looking statements involve risks and uncertainties that may cause our actual results to differ materially from those expressed or implied by these statements.
Factors that may affect our results are summarized in our quarterly release and described in detail in our SEC filings.
Before we begin, I want to remind you that F5 has no duty to update any information presented in this call.
Now, I'll turn the call over to Andy Reinland.
Andy Reinland - CFO and EVP, Finance
Thank you, John.
In line with the updated guidance we provided on April 4, revenue for the second quarter of fiscal 2013 was $350.2 million, down 4% sequentially and up 3% year-over-year.
GAAP EPS was $0.80 per share, compared to $0.88 per share in Q1 and $0.86 per share in Q2 of last year.
Non-GAAP EPS was $1.07 per share, compared to $1.14 per share in the prior quarter and $1.09 per share in the second quarter of fiscal 2012.
Product revenue of $185.1 million represented 53% of total revenue, down 10% from Q2 2012.
Service revenue increased 23% from a year ago to $165.1 million, accounting for 47% of revenue.
Revenue from our application delivery networking business was $345.1 million, and revenue from our ARX file virtualization business was $5.1 million.
Book to bill for the quarter was equal to 1.
Revenue from the Americas represented 54% of total revenue, down 4% from Q2 2012.
EMEA contributed 23%, up 13% year-over-year.
APAC accounted for 16% of revenue, a 21% year-over-year increase.
In Japan, 6% of revenue, a 5% decline year-over-year.
During Q2, the financial vertical equaled 23% of total sales.
Technology represented 18% and telco accounted for 17%.
US Federal Government was 5% of sales and total government accounted for 13%.
Three of our distributors each contributed more than 10% of revenue in Q2.
Avnet Technologies accounted for 16.3%.
Ingram accounted for 13.4%.
And Westcon accounted for 11.1%.
GAAP gross margin in Q2 was 82.8%.
Our non-GAAP gross margin was 83.9%.
GAAP operating expenses were $197.5 million.
Non-GAAP operating expenses were $172.7 million.
Our GAAP operating margin in Q2 was 26.4%.
Non-GAAP operating margin was 34.6%.
Our GAAP effective tax rate for the quarter was 33%, and our non-GAAP effective tax rate was 31.2%.
On the balance sheet, below our initial target but in line with our revenue results, cash flow from operations was $80.7 million.
And we ended the quarter with $1.19 billion in cash and investments.
DSO at the end of Q2 was 50 days.
Inventories at quarter end were $18 million.
Deferred revenue grew to $490.7 million, up 19% from a year ago.
We repurchased 508,000 shares of our common stock in Q2 at an average price of $98.31 per share.
Headcount at quarter end was approximately 3,155 employees, a net increase of 30 from the prior quarter.
Now for our Q3 outlook.
As John will discuss in more detail, F5's results for the second quarter of fiscal 2013 clearly reflected the challenges of doing business in a difficult economic environment.
Budgets in general appeared to be more constricted than we had been seeing which resulted in deal slippage and longer sales cycles, particularly in the telco vertical as well as US federal sales.
On a more positive note, we are seeing early indications that our new product rollouts are getting traction in the marketplace and anticipate momentum to build as we release the 5000 and 7000 series.
We are seeing continued strong growth for F5 in the security space, including a very successful first quarter selling of our Advanced Firewall Module.
We are committed to continue investing in technology that aligns with market trends and leads the industry in performance, scalability, and ease of use.
Our top priority remains reaccelerating product revenue growth, and at the same time, maintaining world-class profitability.
For the third quarter we have set a revenue target in the range of $355 million to $365 million.
We expect GAAP gross margin in the 83% range, including approximately $3 million of stock-based compensation expense and $1 million in amortization of purchased intangible assets.
During Q3, GAAP operating expenses are expected to be in the range of $197 million to $204 million, including approximately $24.5 million of stock-based compensation expense.
We are forecasting an effective tax rate of 36% and we expect a non-GAAP effective tax rate of 34%.
Our GAAP EPS target is $0.80 to $0.83 per diluted share.
Our non-GAAP EPS target is $1.06 to $1.09 per diluted share.
We plan to increase our headcount by 50 to 100 employees during the quarter.
We estimate DSOs will be at or around 50 days.
We expect inventory levels within a range of $18 million to $20 million.
And we expect cash flow from operations in excess of $110 million.
With that, I will turn the call over to John McAdam.
John McAdam - President and CEO
Thanks, Andy, and good afternoon, everyone.
As I mentioned in the announcement of our preliminary Q2 results, clearly our revenue was well below our expectation and internal forecast.
During the quarter, we experienced difficulties in closing certain forecasted deals as customers hesitated to approve budgets and release purchase orders, causing us to adjust our internal forecasts late in the quarter.
This slowdown in orders was pronounced in North America and to a lesser extent EMEA, while Asia Pacific and Japan came in roughly at plan.
In particular, we experienced significant weakness in our telco vertical where sales were down significantly on both a year-over-year and sequential basis, as funding for several projects was delayed.
Government sales were also down year-over-year, lightly impacted to some degree by the US government sequester.
We also experienced a fairly sizable year-over-year drop in orders greater than $1 million in size, a trend that has been ongoing since Q3 of last year.
We have looked very closely at the reasons for the shortfall of orders in Q2.
Our overall view is that most of the shortfall was due to either budget constraints, project time scale being pushed out to later dates, or delays in decision-making as customers transition to F5's new range of products we have introduced over the last couple of quarters.
On a positive note, we saw some very encouraging results in Q2 in several areas.
We added two new Fortune 500 customers and saw reasonable growth in our enterprise business, especially in the financial vertical which was our strongest vertical in Q2 at 23% of overall sales bookings.
Sales of our security products were up significantly in Q2.
We had record sales of our Application Security Module, ASM, and a strong start in sales of our new Advanced Firewall Manager, AFM.
We started shipping AFM in mid-February and sold AFM solutions to over 50 customers with most of these sales occurring in the month of March.
With the introduction of AFM, F5 provides the world fastest and most scalable application delivery firewall solution.
F5's firewall solution is the first in the industry to unify a network firewall with traffic management, application security, user access management, and DNS security capabilities, all within an intelligent services framework.
We also saw some excellent wins with our access solution, Access Policy Manager, APM.
These wins included very large implementation in Fortune 100 companies where APM is being used to replace existing competitive technologies.
The key advantages we offer with APM include superior performance and scalability as well as the extensibility of our axis usage models including wide VDI support, SSL remote access, and SAML functionality.
From a platform perspective, we saw strong traction with our new BIG-IP 4200 platform which we introduced in Q1.
This should bode well for future sales of the new entry level BIG-IP 2000 series platforms and our new high-end BIG-IP 10,000 series platforms, both of which started shipping during last quarter.
We also achieved some excellent sales wins replacing Cisco ACE products in large customer accounts, and the pipeline of similar opportunity continues to grow rapidly.
We are starting to see a clear pattern with the ACE opportunities, where not only do we replace the existing solutions, but also provide customers additional functionality like DDoS prevention and application security solutions.
Once again, our services business was solidly profitable on year-over-year growth of 23%.
In Q2, we completed the acquisition of LineRate Systems, an early-stage software company based near Boulder.
The LineRate Systems technology focuses on solutions that combine open source tools and software with proprietary technology, enabling web application developers to integrate network services directly into their applications.
The acquisition of LineRate aligns positively with emerging industry trends.
Software defined networking and cloud computing are driving enterprise customers and service providers to reassess how new network and applications are created, deployed, and managed.
F5 is the market leader in the delivery of flexible infrastructure to support intelligent network and application services through our ADC platform.
The acquisition of LineRate is a strategic fit within that vision.
And this technology will extend our capabilities and enable us to further expand our market opportunities.
From an overall roadmap perspective, we have a number of near-term deliverables which will increase our overall technology leadership, our competitive advantage, and expand growth opportunities in key markets including security, service providers, cloud-based architectures, and new generation data centers.
Our goal is to start shipping both the BIG-IP 5000 and 7000 series platforms in this current quarter.
These new platforms will be positioned as our new midrange BIG-IP appliances, offering significant price performance improvements over our existing mid-range solutions.
This will complete the comprehensive product refresh that we started in fiscal 2013.
We also plan to introduce another release of TMOS, known internally as Corona.
The TMOS Corona release includes our new management platform, BIG-IQ.
BIG-IQ release one includes support for Firewall Manager and Cloud Manager.
Firewall Manager functionality provides enterprises and service providers with a comprehensive management capability to manage large firewall configuration policies.
This will support both hardware and software modules, enabling private and public security solutions.
Cloud Manager delivers sophisticated management functionality designed to optimize cloud-based architecture and includes the following features -- cloud bridging, to enable private and public clouds to communicate through a secure and optimized connection; cloud bursting, to expand the resources of a private cloud with the resources from a public cloud to address transient work spikes; and cloud application tiering, to host multi-tiered applications in different clouds.
For example, a web server can be hosted in a public cloud and the database server can be hosted in a private cloud keeping control of sensitive data.
BIG-IQ will also offer performance and health monitoring functionalities as well as public API interfaces.
As far as the outlook is concerned, Andy indicated we expect to see sequential growth this quarter.
We clearly experienced a very cautious spending environment last quarter.
However, looking forward we believe we continue to have significant revenue growth opportunities.
With the introduction of the BIG-IP 5000 and 7000 series, we will have delivered a comprehensive refresh of an entire platform product family with significant price performance advantages further increasing our overall competitive advantage.
These new products should enable our sales force to aggressively exploit opportunities with the Cisco ACE install base, and offer customers a full suite of solutions available on our new platforms.
We continue to make steady progress in our sales of software-only and hybrid software system solutions.
We expect this momentum to continue with expansion of our industry-leading range of hypervisor support.
These solutions can now support customers' data centers and cloud environments with unprecedented performance.
Clearly, we were very disappointed with the results in the service provider market last quarter.
However, we have a strong pipeline and are convinced that we have a winning strategy with our intelligent services platform that can consolidate complex traffic steering, carry out great NAT solutions, application and network firewall protection, and our policy enforcement monitoring.
Also, we are seeing good success and initial project wins with our Traffix Systems Diameter Solutions for LTE deployment, and over the past year we have closed wins with more than 25 operators worldwide.
Perhaps our best opportunity for future growth comes from our unique security solution portfolio.
In particular, our new application delivery firewall solution provides our enterprise and service provider customers the ability to integrate essential security capabilities and protect our applications data and users.
As I mentioned earlier, F5's application delivery firewall solution is the first in the industry to combine DDoS production, the world's fastest network firewall, application security, access management, and DNS security, as well as comprehensive traffic management functionality.
I remain very excited about the future prospects for F5.
I would like to take this opportunity to thank the F5 team and our partners and look forward to continued support for the rest of the year.
So with that, we'll hand the call over for Q&A.
Operator
(Operator Instructions)
Jason Ader, William Blair.
Jason Ader - Analyst
I have one clarification and then one question.
And the clarification is, when you guys talk about what book to bill, Andy, is that total sales or just product a book to bill?
And then secondly, could you talk about your thoughts on the services growth?
It's still very strong, over 20%, but if I just kind of use the same cadence that we had from sequential December to March, it looks like it's going to, from a year-over-year growth standpoint, pretty closely or pretty soon get to like mid-teens.
So is that the right way to think about the services growth or is there something else going on in services that could reaccelerate the sequential services growth?
Andy Reinland - CFO and EVP, Finance
So the first part of your question, when we talk about book to bill, for us that is strictly product.
Jason Ader - Analyst
Okay, thanks.
Andy Reinland - CFO and EVP, Finance
Strictly product, yes.
And then in terms of services, yes, you're right.
We've long talked about that when you look at our services business and the growth there, it does correlate to product and we have seen the product growth slow which is why it's so important for us and our number one priority is reaccelerating product revenue.
And I think we're seeing that play out over a more elongated time.
But there's nothing within services of business itself, it's still at really high rates in terms of maintenance renewals.
We're doing very well in the consulting area actually which we think is critical for us in driving that reaccelerated product revenue growth.
So nothing systemic there to worry about.
Operator
Brian White, Topeka.
Brian White - Analyst
Just wondering if you feel like the product cycle year-over-year growth has bottomed in the March quarter?
It looks like it's down 10% year-over-year.
Should we see an acceleration from this level?
John McAdam - President and CEO
Given the GAAP that we saw on our guidance versus the actual, we're going to be pretty cautious about talking medium to long-term and really stick to the quarter guidance.
Having said that, we do expect to see a driver -- a business driver coming now that we've effectively -- certainly with the 5000 and 7000 coming this quarter we will effectively have completed the product refresh and see growth in that.
Also as I mentioned, in the list that I was giving of drivers, I think security is definitely a big opportunity from a product growth perspective as well.
Brian White - Analyst
Okay.
And just if I look back at March quarter, it's pretty amazing because there was never, other than the second quarter of '09, there was never a March quarter that fell this much.
So during the financial crisis, it fell 7%.
Here we fell 4%.
It begs the question, do you feel like we're in a recession or going into a recession?
John McAdam - President and CEO
I think we've really come down to two issues.
The first issue is definitely macro.
I'm not in a call it a recession.
I'm not an economist.
But definitely macro issues.
And we've seen that obviously with peers.
But I think what was exaggerated with us is obviously the telco performance.
And that was more project slipping.
Interestingly enough, we've had a pretty strong start here in April, which is encouraging, but we're only talking three weeks remember.
But it is encouraging, especially in the telco vertical.
Operator
Brian Marshall, ISI Group.
Brian Marshall - Analyst
We've uncovered some social media guys that are probably migrating off sort of ADC platforms and are doing this more from a homegrown or an open source standpoint, the 4 through 7. I guess the question is what makes you think that the telco guys can't do 4 through 7 more from a software standpoint going forward?
And basically, we're starting to see the early signs of this market kind of secularly moving away from us as opposed to just some cyclical impacts from the order books.
I'd love some commentary there, and a quick follow-up if I could.
John McAdam - President and CEO
And we've alluded to that in the past fairly recent quarters, Brian, where we've seen a small number, and we're talking a very small number of some of the larger Webmonster type solution providers deciding to do their own.
And Google has always been close to the poster child for that, but we've seen a very, very small number.
Typically the application mix tends to be more straightforward and there tends be a need to get to rollout apps very, very quickly in that type of environment.
That's not the case in the service provider space and it's certainly not the case in the enterprise either.
So we don't see anything like the same threat there.
Now having said that, remember our strategy has been to take our ADC platform and continue to add solutions to it.
So for example, we think our security solutions, that we've added pretty rapidly and are seeing great success, is a great counterbalance to that trend.
But you're not just doing simple load balancing, you're during much more complex either application optimization or security.
So that's our strategy and I feel pretty good about that.
Brian Marshall - Analyst
Great, thanks, John.
And then real quickly, you mentioned security.
I was wondering could you break out security revenues for us in the quarter as well?
John McAdam - President and CEO
It's just so hard to do that.
We have examples -- we've looked at a number of wins, some of them approaching the $1 million range where -- I'll give you one example.
One example is a large financial organization, US organization, where our first entry into that actually was doing some Oracle optimization using iRules and areas like that, but it also allowed us to get our application security manager in the sale that actually replaced and chucked out one of our major competitors.
So what do you call that?
Is that security?
Is it traffic steering?
What is it?
So it's too difficult to say, but when we look at the ASM modules -- and we don't give out just the software solutions.
As I said, that was a record quarter, and we did get some view of the AFM, the Application Firewall.
We sense it to lead to pretty big systems behind it.
So that's really the best information we can give you.
Operator
George Notter, Jefferies.
George Notter - Analyst
I wanted to ask about -- you were referencing lumpiness in the service provider business.
I guess I was just curious about how many operators we're talking about?
How many particular deals were involved?
Have big were those deals?
Any more flavor you could give us for that lumpiness would be great.
And I guess I'm trying to understand maybe more root cause rather than just a general -- or is it more just a general broad-brush statement about service provider budgets and then timing of those being released?
Any more flavor would be great.
Thanks.
John McAdam - President and CEO
Absolutely, and it's not a general broad-brush statement.
And specifically in North America, it was much more project oriented and that's pretty important.
And as I said, we seem to have started the quarter in a pretty good light here.
We're seeing some of these projects being released.
It was very much that.
Now we did see globally a downtick in service provider.
We did see that.
But mostly with those, it's project oriented.
We've said many times in the past that we don't really see our service provider linked completely to the CapEx thing.
I mean it is obviously to some degree, but it's much more project oriented.
And hopefully, last quarter was an anomaly.
George Notter - Analyst
Was this three providers, five providers?
How many operators were involved here?
John McAdam - President and CEO
In North America, we're talking Tier 1 type providers.
Operator
Scott Thompson, FBR Capital.
Scott Thompson - Analyst
There's been a little bit of talk with other security type companies of carriers pushing them from a CapEx model to more of an OpEx type purchasing model.
Are you guys getting any kind of pressure to do that kind of a transaction as well?
John McAdam - President and CEO
Not really.
It's not something we've seen and we do have a number of ongoing type discussions with service providers on security, but no, we haven't seen that.
Manny Rivelo - EVP, Security and Strategic Solutions
The only thing I would add, and this is Manny, to that comment is we are seeing with some of the cloud providers who are going to more of a model where they want to pay, if you will, by the bit or by the day, in those situations -- obviously, we're seeing it there, but that's more of the cloud provider, not the traditional telco.
Scott Thompson - Analyst
Okay.
And then carriers haven't approached you about virtualized platforms or network function virtualization or anything like that either, right?
Manny Rivelo - EVP, Security and Strategic Solutions
Yes, that they are approaching us with, and we've been talking to them about that.
Obviously, that's a big use case.
They're all looking at that over the next -- over the horizon.
I would say the next, I would say three to five years, that's their intent to deploy.
The great news is all of our software modules are supported across all the industry major high providers.
So we think we're in a great position to capitalize on that, and we've been talking to various providers and network equipment providers also about our solutions there.
John McAdam - President and CEO
And that's why I spent some time in my introduction to talk about BIG-IQ.
Pardon the pun here, but BIG-IQ is a really big deal in this environment because of its ability to optimize and move applications around a cloud around it within the data center, private public, et cetera, et cetera.
Scott Thompson - Analyst
All right, and then one other quick question if I may.
The projects that are being released this quarter that are driving the strength in service provider, are those from the same service providers that drove the miss?
John McAdam - President and CEO
No, we're not linking products being released with the projects in service provider.
It doesn't mean there's not an overlap, but that's -- we're talking about projects coming to fruition.
And that could be with older products, it could be with new products.
It's not linked to the actual product.
Operator
Rohit Chopra, Wedbush.
Rohit Chopra - Analyst
John and Andy, just a couple of questions.
How do you know that there isn't a trade-down effect or competition impacting the business?
And the other part that I wanted to ask was how do you know that the release of 5000 and the 7000 won't cause another potential pause in the business as people evaluate?
John McAdam - President and CEO
Obviously, on the latter part, there may be some element of that.
I think we've taken that into account now when we gave our guidance.
So that's possible.
Having said that, the 2000 entry-level and the 10,000 of course are moving into the second quarter and hopefully will benefit the way the 4200 did.
So I think there's give-and-take there.
On the first question regarding competition, one of the things we did see and on our pre-announcement we said we are seeing some more engagements with competition.
There's no question about that.
Especially because of the ACE opportunity that obviously everybody's looking at that and we're seeing a little bit of a ramp up there, but our competitive win rates which we follow very, very closely -- very closely.
We look at revenue.
We look at a number of engagements.
And we look at the win rate in both.
And that's still very solid for us.
And not only that, we're increasing our functionality.
Security we're doing really well in.
Access we're doing really well in.
When we talk to the sales force, and you can imagine we've had a laser focus in doing that, we're basically not hearing anything different from them.
We're not dismissing competition, don't get me wrong, but we don't see a significant change and we absolutely -- when we look at the deals that slipped last quarter and that didn't come to fruition, it's actually hard to find any that were competitive losses.
Rohit Chopra - Analyst
Any evidence of trade-downs, John?
John McAdam - President and CEO
What do you mean by trade-downs?
Rohit Chopra - Analyst
(Multiple speakers) -- you released your newer, higher-end products and maybe they're looking --?
John McAdam - President and CEO
Yes, I think there could be some of that.
I think definitely that we're talking about pretty significant price performance advantages.
The 2400 -- the VIPRION 2400 that's been incredibly successful has probably increased -- taken some of the low end of the higher end of the VIPRION.
Does that make sense?
So to some degree, yes.
But I will say to that is our attach rate in software modules is going up.
So there is a balance there as -- okay, you're getting a better price performance from the products, but you can add more software modules to it.
So that comes into play as well.
Karl Triebes - CTO, SVP Product Development
This is Karl by the way.
I'm just going to add to that, Rohit, that we're also allowing more modules to run, in fact, all the modules down to lowest end platforms.
And so we expect that to help drive software sales.
And we have vCMP running on most of our appliance as well now.
So we will expect that to extend that and we'll extend that.
So we're adding more software services straight down the lineup.
Operator
Ryan Bergan, Craig-Hallum.
Ryan Bergan - Analyst
I apologize if I missed this, but when you talked about service provider deals that slipped out of last quarter into the current quarter we're you also -- we're you addressing total deals that slipped including US federal, or was that just a service provider comment?
John McAdam - President and CEO
Specifically, the comment was that it was talking about service provider.
I did say that -- I'm going to repeat here, and we're only in three weeks of the quarter, right, so I don't want to -- although, it's important to us because we really do check our business weekly.
We have seen a fairly good start across the board, not just in service provider, but especially in service provider.
Ryan Bergan - Analyst
Would you characterize in these first three weeks, and I understand it's early, but that you're seeing -- have you started to see any of those US federal deals that slipped hit here in the June quarter?
John McAdam - President and CEO
I don't know if I know the answer to that specifically.
Ryan Bergan - Analyst
Okay.
And I understand that you only give guidance out for one quarter, but kind of give me some of your general thoughts on September quarter US federal with being their fiscal year end.
And do you see -- what kind of generalities do you see with the September quarter at the US fed business this year versus maybe last year?
Andy Reinland - CFO and EVP, Finance
So with the federal business, you're right, September quarter is the year end for government and historically for us that's been a strong quarter, and I would include our last Q4 in that comment.
Probably won't give you any color on this upcoming September quarter.
We'll do that on our next call.
But it will be the end of the year for the federal government, so we'll see on that.
Ryan Bergan - Analyst
Okay, and then one more for me.
Looks like the technology segment was down year on year again, just wondering if you feel like you've seen a bottom in that vertical yet, or if you feel like it's being impacted a bit from the macro here and it's still maybe too soon to call the bottom on that vertical?
Andy Reinland - CFO and EVP, Finance
I guess I'd look at it from last quarter where it was 13%, and then this quarter it came back to 18%.
So I don't know the year-over-year off the top of my head, but I think we have talked on previous calls that we have seen some impact of some of our key customers developing their own very basic load balancing there.
But we think we're executing well on diversifying with our other offerings into that space and expanding that area which is technology for us is very broad, but I actually was happy to see it go from up to 18% this quarter.
Operator
Ittai Kidron, Oppenheimer.
Ittai Kidron - Analyst
Andy, I wanted to understand again on the carrier comments, it looks like relative to your original guidance, you're about $25 million if we take the midpoint of the guide.
And just looking at the run rate you're running at now and the service provider is about $60 million, it feels like $20 million out of that $25 million was roughly from that vertical, correct me if I'm wrong, magnitude-wise.
But it's roughly in that range.
Now if you are under the assumption that telco is off to an okay start as John mentioned, why should we not see a much greater snap back into this quarter in this vertical?
I'm struggling to understand why this is not going to be close to an $80 million to $100 million business this quarter rather than what's your guidance implying another flat quarter for it?
John McAdam - President and CEO
I'm jumping in here to answer this and save Andy.
Look, we're three weeks in first of all.
Secondly, we do have a good pipeline.
I feel good about a lot of the drivers, but we had a big mess last quarter.
And given our scenario, I think you have to be cautious.
And in fact, I think cautious is being prudent.
So hopefully we're being appropriately cautious and prudent.
Ittai Kidron - Analyst
Okay.
And as a follow-up, John, you talked about the decline in the $1 million orders, but can you talk about that in the context of carrier versus enterprise?
Is the same -- do you see the same deceleration in both enterprise $1 million deals as well as service provider, or is this distinct to the service provider vertical?
John McAdam - President and CEO
I'm not sure I really know the answer to that.
I was going to give you a gut feel answer.
Let me put it this way, in the service provider pipeline we have good $1 million plus deals.
So my instincts are -- my instincts are it's probably more in the enterprise side, but that's maybe something we will check and then when we have another public forum we can address that.
John Eldridge - Director of IR
Sharon, this is John Eldridge.
We're going to take two more questions and then sign off.
Operator
Amitabh Passi.
Amitabh Passi - Analyst
Just had a couple on my end.
First, John, where do you think we are with the Cisco ACE replacement process?
Wondering if you can maybe give us a status update on deals, and also whether or not you're seeing any sort of a renewed vigor from the Cisco Citrix partnership?
And then just as a follow-up, would love to get your thoughts on Diameter signaling, particularly given the recent acquisition made by Oracle, how you should compete against them in this market?
John McAdam - President and CEO
On the first question regarding ACE, I mentioned I think it's a really good opportunity for us.
I think that opportunity is going to last a while, I wouldn't put a time scale on it, but a while.
But more importantly and we've said this a number of times, when we're winning, especially in the bigger accounts and it doesn't need to be Fortune 500.
But Fortune 500, larger organizations, the chances of us doing repeat business and the chances of us expanding our solution portfolio is really, really high.
It's a big chunk of our pipeline now, the ACE opportunity.
The actual close rates are pretty reasonable.
And our competitive win rate has been excellent.
It's been really excellent.
Now having said that, we don't dismiss the Cisco Citrix partnership.
We've seen it in some areas, but more often than not, we tend to be competing head-to-head with a competitor without Cisco being too much involved.
Sorry, and then the Traffix System.
We feel really good about the Diameter solution -- the Diameter product.
We think it's the best out there.
We thought it before the Tekelec acquisition.
I don't know what will happen.
Acme was also competing in that space.
I'm not sure what will happen.
Obviously, that's up to Oracle.
There was really three before.
And I think that we have a very -- the deal with us here is basically to get more and more projects, to make sure we're partnering with the right partners, and I think we've got a good strategy to do that.
I'm very hesitant here because Oracle is a great partner of ours, so this cooperation -- and they're also a great customer.
But I do think the Diameter solution is a great opportunity.
Manny?
Manny Rivelo - EVP, Security and Strategic Solutions
And I'll just add one comment to that.
And the comment is, the Diameter business is going as we projected.
It's early in the market.
As you all know, LTE is rolling out, and as LTE rolls out, the complexity of those networks increases.
And that's really when you need the DRA DEA solutions that are in the market segment.
So what we've seen is a huge ramp up in the number of deals that we're being invited to from an RX point of view.
We're seeing more proof of concepts out there than ever before.
And over the last, I would say 45 days or so, we've seen an interest from a lot of the operators who had already gone with solutions, prior to us entering the market, reapproaching us in that arena for our portfolio.
So we're pretty excited.
We think it's going according to plan.
Obviously, time will tell.
Operator
Jayson Noland, Robert Baird.
Jayson Noland - Analyst
Wanted to ask about Virtual ADC broadly, and then specifically what you're seeing with vADC at some of the large consumer cloud customers in the tech vertical on their usage patterns with that software-based solution?
Dan Matte - EVP, Marketing and Business Development
This is Dan, Jayson.
The pattern that we're seeing with that type of customer basically is that they tend to associate the virtual versions down more closely with the applications.
So as opposed to somebody that would embrace say, a VIPRION type solution where you'd see that deployed sort of closer to the edge, higher capacity requirements, all the benefits that a hardware solution brings, the vADCs seem to be spread more deeply in their infrastructure, and actually I'd say as well within the enterprise.
And last quarter we saw a couple of very nice deals that were driven by that type of adoption.
John McAdam - President and CEO
The other thing is that -- a couple of things on vADC that I want to prove again is that our performance is really fantastic.
And our hypervisor support is second to none.
But the big deal I think is the fact that this BIG-IQ management capability, we're talking about managing software and systems as one across different data centers.
So I think we're really well placed there.
But it's still early days.
Karl Triebes - CTO, SVP Product Development
This is Karl.
And by the way, I'll also add that we'll shortly be releasing higher performance versions of our VEs across all the hypervisors, including a new hypervisor that runs in Amazon Cloud.
And we'll be introducing more cloud-based service as well.
And this, again as John was saying, ties very nicely to our BIG-IQ Cloud Manager where we can actually move traffic between clouds and the users either private cloud or data center, it doesn't matter to us.
Dan Matte - EVP, Marketing and Business Development
Right, and integrate with our partners' orchestration systems and management systems which is a vital piece of that solution as well.
Jayson Noland - Analyst
Is the tech vertical the largest opportunity for what you're talking about here?
Karl Triebes - CTO, SVP Product Development
I think tech is a big one, but enterprise as well.
Dan Matte - EVP, Marketing and Business Development
I think it's broad-based.
John Eldridge - Director of IR
Okay, thank you all very much for joining us on this call.
And we'll do our best to have an update call next quarter.
Thank you.
Operator
This concludes today's conference.
Thank you for your participation.
You may now disconnect.