8x8 Inc (EGHT) 2014 Q2 法說會逐字稿

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  • Operator

  • Good day, ladies and gentleman and welcome to the 8x8 Second Quarter 2014 Earnings Conference Call. At this time all participants are in a listen-only mode. Later we will conduct a question-and-answer session with instructions following at that time. (Operator Instructions) As a reminder, this conference is being recorded.

  • Now I will turn the conference over to your host Joan Citelli, Director of Corporate Communications. Please begin.

  • Joan Citelli - IR

  • Thank you and welcome everyone to our call. Today I am joined by 8x8's Chief Executive Officer, Vik Verma and 8x8's Chief Financial Officer, Dan Weirich to discuss our results for 8x8's second fiscal quarter of 2014 ended September 30, 2013. If you have not yet seen today's financial results, the press release is available on the Investors tab of 8x8's website at www.8x8.com. Following our comments, there will be an opportunity for questions.

  • Before I turn the call over to Vik, I would like to remind all participants that during this call any forward-looking statements are made pursuant to the Safe Harbor provision of the Private Securities Litigation Reform Act of 1995. Expressions of future goals, including financial guidance and similar expressions, including without limitation, expressions using the terminology may, will, believe, expect, plans, anticipates, predicts, forecasts and expressions which reflect something other than historical fact are intended to identify forward-looking statements. These forward-looking statements involve a number of risks and uncertainties, including factors discussed in the risk factor sections of our annual report on Form 10-K, in our quarterly reports on Form 10-Q, and in our other SEC filings and Company releases.

  • Our actual results may differ materially from any forward-looking statements due to such risks and uncertainties. The Company undertakes no obligation to revise or update any forward-looking statements in order to reflect events or circumstances that may arise after this conference call, except as required by law. Thank you.

  • And with that I'll turn the call over to Vik Verma, Chief Executive Officer of 8x8.

  • Vik Verma - CEO

  • Thank you, Joan, and welcome everyone to 8x8's earning call for our second quarter ended September 30, 2013 and my first quarter as Chief Executive Officer. For those of you who are unfamiliar with my background, I was formerly President and Chairman of Savi Technology and President of Strategic Venture Development at Lockheed Martin and have been a member of the 8x8 Board of Directors since January of 2012. On September 9, 2013, I assumed the role of 8x8 CEO while Bryan Martin, our former CEO, took on new responsibilities as 8x8's Chief Technology Officer.

  • I'd like to review some of our high-level financial results and accomplishments for the quarter. Following my remarks, our CFO Dan Weirich, will discuss the results and metrics in greater detail. We will then be happy to answer any questions you may have for us today.

  • The key financial results and customer metrics for the second quarter of fiscal 2014 were strong, and in some cases record setting. Total revenue for the second quarter of fiscal 2014 grew 22% year over year to a record $30.8 million, not including $0.7 million of quarterly revenue attributed to our dedicated server hosting business that was divested at the end of the quarter.

  • We are particularly pleased that our year-on-year total organic revenue growth exceeded 20% while maintaining industry-leading profitability. Revenue from business customers grew a record 25% year-on-year and represented 98% of total revenue.

  • Non-GAAP net income as a percentage of revenue was equally strong at 13% or $4.1 million, compared with $3.7 million in the same period last year.

  • There are five noteworthy points about this quarter. First, the significant uptick we saw in the number of new services added during the quarter, a year-over-year increase of 22%, shows that demand for our services remains strong in our core, domestic SMB market. Maintaining our leadership position in this market segment remains a high priority.

  • Second, our continuing focus on mid-market and channels is bearing fruit with 33% of new monthly recurring revenue sold in the quarter coming from this sector. This represents an 80% year-on-year increase. We continued to show an increase in the average number of services to which our new business customers subscribed, leading to improvement in our average monthly revenue per customer. Additionally, we signed on two of our largest customers to date during this quarter, each with greater than 500 services, deploying both Virtual Office Unified Communications and Virtual Contact Center call center services. We are seeing more and more customers of this size, many with multinational locations, looking to outsource multiple communication and collaboration services to a single, reliable, cloud-based technology partner.

  • Third, our focus on upselling our existing customer base with a greater number of services continues to be successful. This quarter, nearly half of our new MRR came from existing customers buying additional services. As you are aware, one of the factors which differentiates us is that we are not only selling hosted telephony services with built-in mobile apps, we are also offering integrated complementary communications and collaboration services such as web conferencing, call recording, Internet fax, video conferencing and contact center services, with more differentiated services to follow. This comprehensive suite of services, combined with a highly scalable service architecture, enables our customers to quickly and easily deploy additional 8x8 products and services to distributed locations and remote employees in a seamless fashion.

  • Fourth, we continued to build on our Global Reach initiative. Cloud-based unified communications and collaboration services are underpenetrated in international markets, where telephony costs remain high, and this presents a significant opportunity for 8x8. The international market for our services is even less penetrated than in the US. Further, many of our existing mid-market customers with global operations are requesting our services for their international locations. We launched our services platform in Europe through a new London data center this quarter. We are now in the process of migrating services for US customers with European offices to this facility and remain on track to open our next data center in Hong Kong by the end of this calendar year and in South America in the first quarter of calendar 2014.

  • Fifth, beyond serving the needs of existing customers through our Global Reach initiative, it is our intent to penetrate international markets through a variety of additional methods including strategic alliances, partners and acquisitions. In that vein, we achieved another milestone this quarter with the completion and delivery of our Virtual Desktop Infrastructure service under private label for our Japanese telecom partner SoftBank which they have now begun offering to their enterprise customers. We would like to thank SoftBank for their close partnership and support over the past nine months and we're excited to share their vision of ubiquitous service availability in the cloud.

  • Our VDI technology adds a new dimension to our cloud services portfolio, one we believe will address certain needs of our mid-market customers as well. This market is at an early stage, but we are intrigued by the possibilities of this new technology.

  • Two organizational notes. First, we recently announced the sale of our non-core dedicated server hosting business, a low gross margin segment of our operations with declining revenue, for $3 million in cash. This, in turn, has enabled us to sharpen our focus on our cloud-based service offerings and will positively impact revenue growth and gross margins.

  • Second, as mentioned earlier, Bryan Martin has taken on a new role as CTO and will be directly responsible for leading our research and development efforts. This will be an area of focus for us as we scale and expand our cloud-based service technologies. Additionally, we have decided to eliminate the position of President formerly held by Kim Niederman. This change has been made to streamline the organization, effectively removing a layer of management. We thank Kim for all of his contributions to the Company and wish him well in his future endeavors.

  • Before I close my remarks, there are a few thoughts I'd like to leave you with. There are three key elements that have enabled our market success to date and will be the underlying basis for our continued growth. First, 8x8 provides a comprehensive suite of unified cloud communications and collaboration applications, from business phone service to web conferencing to contact center and beyond, all built on an internally-developed cloud-based software platform, validated by our 91 issued US patents.

  • Second, 8x8 has a profitable and capital efficient business model that has been optimized over several years. 8x8's CapEx to revenue is the lowest in the industry at approximately 2% while our profitability is industry leading.

  • Third, our innovative sales and provisioning model has enabled us to rapidly scale and deploy our solutions to tens of thousands of businesses in a very low touch, efficient manner. We will increase our investment in all three areas to extend our lead since they have been and will remain the keys to our success.

  • With that, I will now turn the call over to Dan Weirich, the Company's Chief Financial Officer, who will walk you through our detailed financial results and provide additional information regarding our business.

  • Dan?

  • Dan Weirich - CFO

  • Thank you, Vik. We reported a notable increase in revenue growth for the quarter, with revenue from business customers increasing 25% compared with the second quarter of fiscal 2013 and total revenue increasing 22% during the same period. Service and gross margins were strong with service margin at 81% and gross margin at 71%.

  • Contribution margin, defined as service margin less billing and customer service expense, improved to a record 65% in the September quarter, compared with 62% in the same period last year.

  • Payback, defined as the number of months of contribution margin to payback the subscriber acquisition cost, was 6.6 months. On the contribution margin calculation, this is a fully loaded number that includes all management expenses, including senior executives, who run our network and customer support functions.

  • As Vik noted, we continue to deliver profitable growth as non-GAAP net income for the quarter was $4.1 million, compared with $3.7 million in the same period a year ago. Non-GAAP net income per diluted share was $0.05 for the quarter and non-GAAP net income as a percentage of revenue was 13% in the quarter.

  • GAAP net income for the quarter was $2.2 million compared with $1.7 million in the year-ago quarter. This includes a pre-tax gain of approximately $1 million on the sale of our dedicated server hosting business during the quarter.

  • The selected operating statistics included at the bottom of the press release were prepared as if the sale of the dedicated server hosting business occurred on March 31, 2012.

  • Business subscriber acquisition cost per service was $94 per service, compared with $86 in the same period a year ago and down $2 from $96 in the first quarter of fiscal 2014.

  • Monthly business service revenue churn in the quarter was 1.2% compared with 0.9% in the same period a year ago and flat compared with the first quarter of fiscal 2014. Customer churn was flat compared with the first quarter of fiscal 2014 at 1.5% and significantly down from 2.4%, compared with the same period a year ago.

  • Business customer average monthly service revenue per customer was $268, a $21 increase over the same period a year ago. On the sales front, the number of new services sold was a record at 52,412, a 22% increase compared to the same period last year. The number of new services sold increased by 5,094 sequentially and 9,559, compared with the same period a year ago.

  • The average number of subscribed services per business customer over 8x8's entire customer base grew to 12.2, compared with 10.8 in the same period a year ago. This trend is occurring due to our focus on moving up-market to sell to larger customers who are taking our services outside the United States to meet their business needs. In the past year the average number of subscribed services per new business customer increased to 17.7 from 14.7, a 20% year-over-year increase.

  • Revenue from our mid-market customer base, which we define as more than $1,000 in monthly recurring revenue, or approximately 50 users, represented approximately 35% of our recurring service revenue in the second quarter.

  • Capital expenditures were [$1,445,000] or 2.4% of revenue, for the first six months of the fiscal year 2014. The capital investments in our Global Reach initiatives began in the second quarter and will continue through the remainder of the fiscal year.

  • Our cash, cash equivalents and investments increased by $3.4 million during the September quarter to $61 million. In addition, we received $3 million from the sale of our dedicated server hosting business on October 1, 2013 which is not recorded in cash and cash equivalents, but instead in other current assets on our balance sheet for the September quarter. We are well-capitalized with no debt and are ready for strategic corporate development.

  • Moving forward, given the market opportunity that exists and the success we have had to date, we have decided to increase our investment in sales, marketing and research and development with the goal of continuing to drive strong revenue growth. We remain committed to profitable growth and anticipate we will maintain non-GAAP net income as a percentage of revenue in the high single digit range. We believe now is the time to continue to drive up market, increase market share and invest in growth to extend our lead in the cloud communications and collaboration industry.

  • That concludes my prepared remarks and I will now turn the call back over to Vik.

  • Vik Verma - CEO

  • Thanks, Dan. To amplify on Dan's point, we are happy about our performance this quarter and are pleased with our progress and positioning. We are excited about the opportunities for growth that lie ahead, both domestically and internationally and, therefore, believe this is the right time to ramp up our investment in the business.

  • But, we will do so in a disciplined and responsible manner. As always, we will remain committed to profitable growth and maximizing shareholder value. With that, we will be happy to take any questions you may have for us today.

  • Operator, please open the lines for any questions.

  • Operator

  • (Operator Instructions). Raghavan Sarathy, Dougherty & Company.

  • Raghavan Sarathy - Analyst

  • Good afternoon. Thanks for taking my questions. Couple of questions. Hi. Can you hear me?

  • Vik Verma - CEO

  • Yes, we can hear you.

  • Raghavan Sarathy - Analyst

  • Okay. So two questions. First question is for Dan. Dan, was there any -- how much revenue from SoftBank was included in the quarter? And then the second question is for Vik. So the departure of Kim comes as a little bit of surprise. Can you talk about who will be handling the channel mid-market sales with his departure and a little more color around the transition? Thank you.

  • Vik Verma - CEO

  • Okay. Yes, so [Rag] on SoftBank, we started recognizing revenue for SoftBank on August 1. So we recognized two months of revenue or two-thirds of the quarter in revenue for SoftBank and the total revenue recognized is just under $100,000 a month on a monthly basis for SoftBank.

  • Vik Verma - CEO

  • So, Rag, with regard to Kim, I think I came to the conclusion that the Company was a little top heavy for our size. So I wanted to remove a layer of management which allowed me to work a lot more closely with all the various department heads. We have, as you know three very senior sales executives, one who runs mid markets and distributed enterprise, one who runs our channels and a third one who runs our SMB business, so all three of them will reported into me.

  • Raghavan Sarathy - Analyst

  • Thank you.

  • Operator

  • Thank you. Barry McCarver, Stephens [Incorporated].

  • Barry McCarver - Analyst

  • Hi. Good afternoon, guys and good quarter.

  • Vik Verma - CEO

  • Thank you.

  • Dan Weirich - CFO

  • Thanks, Barry.

  • Barry McCarver - Analyst

  • So, Vik I guess a lot of questions, a lot of good comments that you've already provided, but looking at the growth in this quarter now that you have the discontinued business out of the numbers, kind of your thoughts again on what's your outlook for growth we should be thinking about kind of going forward. And then secondly on your ramp-up of research and development and sales and marketing, has that already begun, is some of that in this quarter, how quickly should we expect that and can you give us a little more color on what to expect from those two income statement items? Thanks.

  • Vik Verma - CEO

  • Fair enough. So going back to -- I think we hit a record 20% year-over-year revenue growth this quarter. I think consider that a baseline and then we'll build on top of that and the goal is to keep building on top of what we've got from a historical perspective. With regard to investment, this will happen over time. I mean, look, my general philosophy is I want to open up [this ticket] but you open it up in a very disciplined manner.

  • I think the five noteworthy points I made as part of my prepared remarks, each of them is tied very specifically to a strategic initiative and each is tied very specifically to a proof point that shows that the strategy is taking hold. And so in each we will be starting to put more and more investments as well as, as I indicated, general investment in engineering. We've got a little bit of it baked into this quarter. You'll start to see it ramp up over the next couple of quarters or so, but I think you should model this double digit -- I'm sorry, high single digit as a net income going forward.

  • Raghavan Sarathy - Analyst

  • Okay. And you mentioned moving internationally and both the investments moving into channel partners as well as acquisitions to move internationally. Can you give a little color on what kind of channel opportunities -- channel partner opportunities you see in the international markets and then what you meant by acquisitions and what you might be looking for?

  • Vik Verma - CEO

  • So think of it as -- think of our international strategy in essentially two parts. And again, it's part of the last two points I made in those comments, those five main points. So we are doing this Global Reach initiative which is basically building infrastructure globally which allows our domestic customer with local offices to start using our services. So that's one -- is one element of it.

  • And the second one is strategic alliances with large global telcos that can white label our services and get to larger enterprise customers much bigger than what we could reach as well as us buying companies overseas that have a local presence so we can go after international customers with a local presence, and so a so-called [mini 8x8] strategy.

  • So I think I gave you two proof points on the first, the Global Reach one where we opened a London data center. SoftBank is representative of the type of partners that we're looking at to white label all of our various services and we have others in the hopper. And then our intent, again, is we are continuing to look for the right companies. But again we want to do this in a very disciplined and thoughtful manner to make sure that we get the right thing, but more importantly, once you buy it you want to be able to make sure you can integrate it properly.

  • Raghavan Sarathy - Analyst

  • Very good. That's helpful. Thanks a lot, guys.

  • Operator

  • Dmitry Netis, William Blair & Company.

  • Dmitry Netis - Analyst

  • Hey, guys. Nice quarter as well for me. Just a couple of housekeeping items, on the number of channel partners, Dan, I'm not sure if I heard that number. What was the number of channel partners in the quarter?

  • Dan Weirich - CFO

  • We ended September with 124 channel partners, so that's compared to 116 in the prior quarter.

  • Dmitry Netis - Analyst

  • Okay, great. Thanks. And then on the ARPU, I believe it was flat quarter-over-quarter. Can you give us some puts and takes why hasn't that grown and what the trajectory? I thought in the past we've been sort of expecting $2, $3 added to the ARPU quarter-over-quarter and you're coming off of a nice mid market quarter. Your number of features I think you said half of the new MRR, [the existing] customers, half of them are buying additional features from you. So trying to just get a sense of why ARPU hasn't improved this quarter and whether we should be expecting growth out of the ARPU going forward.

  • Dan Weirich - CFO

  • Yes, so the second to last table in our press release is called our selected operating statistics. And so what we've done here is we have presented this as if the dedicated server hosting business that we divested on September 30 never occurred in sight of the Company. So all of these figures here, if you look at this closely, some of the quarters' figures are different than what we've presented in the past. And so this removes the dedicated server piece.

  • So specifically to the ARPU or the average revenue per business customer, we reported it today $268 and in the prior quarter it was $263, so it's up $5 sequentially, which is fairly consistent with what we had been reporting in the past. Year-over-year it was up $21. And if we were to include the dedicated server hosting piece in here, the year-over-year improvement in ARPU would have been $17.

  • So the vast majority of our revenue with excluded dedicated server hosting which is growing at a faster growth rate, it had much higher gross margins and the size of the customer was growing at a much more rapid rate than our dedicated server hosting customer base. So I understand it's a little bit confusing, but if you look at this table we presented six quarters of statistics that will help you with your model. And on October 4, we also put out a press release and filed that via an 8-K with the historical income statements for the five quarters ending June 30, excluding the dedicated server hosting business.

  • Dmitry Netis - Analyst

  • Okay, got it. That's very helpful. So on the apples-to-apples, you basically grew ARPU $5 quarter-over-quarter?

  • Vik Verma - CEO

  • Yes.

  • Dmitry Netis - Analyst

  • And then going forward, what should the expectations be then? Is that sort of the run rate?

  • Vik Verma - CEO

  • Yes, I mean we see no reason why it should not be growing at $5 or more sequentially. If you look at all of our kind of strategic initiatives and point it's moving up market, selling to more established customers and selling to our existing customers more and more services. And so, ARPU is kind of where the rubber meets the road on that of whether doing well or not.

  • Dmitry Netis - Analyst

  • Okay. And then the last question, is there any traction out of the CoSentry and Insight partnerships, alliances that you have, anything to sort of material to talk about there?

  • Vik Verma - CEO

  • CoSentry is a customer who -- was our first customer on our product that SoftBank ended up purchasing and then they expand it into VDI. And CoSentry has a website out there and they're doing quite well with their business.

  • Insight is a channel partner, that is you can think of it as more kind of co-branding our solutions [should actually send an] ability to end user but everyone knows that 8x8 is the underlying provider of it and we're starting to see some good momentum from that channel and been doing some co-marketing with them across the country. Okay, and I think Dmitry, as you're aware mid-market and channel represent a 33% of new MRR, compared to 21% of new MRR a year ago quarter.

  • Dmitry Netis - Analyst

  • Actually I think you started accounting for contact center as part of that 33% number you gave. In the past I believe contact center was not included. If you were to exclude contact center what -- I think last quarter it was about 9% so I know you still grew, is that sort of the run rate I should be looking 9%, 10%, I mean what is that number for the contact center as part of the new MRR?

  • Vik Verma - CEO

  • I mean that's the numbers we just don't disclose. I mean the teams are all merged together and they're selling effectively a unified and fully integrated suite of services. And the 33% that we reported of new monthly recurring revenue, this quarter compares to 29% in the last two quarters, so the June and the March quarter and then 21% in the year-ago period. So it's all like an apple-to-apple comparison of all of these figures.

  • Dmitry Netis - Analyst

  • Got it. Okay, that's it for me. Keep up the good work, gentlemen.

  • Vik Verma - CEO

  • Great. Thank you, Dmitry.

  • Operator

  • Mike Latimore, Northland Capital.

  • Mike Latimore - Analyst

  • Hey. Thanks. On the channels, are there any specific channels that are doing better, being more productive whether it's maybe a telecom service reseller or on-premise retailer, data VARs, any sort of channel partner category that's doing better than others?

  • Vik Verma - CEO

  • Yes, I mean I would just say like for example the [end sights] of the world are channels that are we're starting to see some pretty good momentum from. And we have a broad selection of channels out of the 124 channel partners. And so we disclosed in the past it's kind of classic 80/20 [shrill] where 20% of the channels are generating 80% of the business. And across that selection it's all of those kind of background that you mentioned, Mike. But we're starting to see some momentum in some of them and their kind of all walks of life.

  • Mike Latimore - Analyst

  • Okay, fair enough. And then how about on the inside sale, how many people do you have there now, where do you think that might be by fiscal year end?

  • Vik Verma - CEO

  • So on a quota carrying sales reps across all of our sales groups it's a figure that we're not going to disclose going forward. It's a figure that has grown across the Board recently and we have forecasted that we'll continue to grow in the future.

  • Mike Latimore - Analyst

  • And I don't know if you have disclosed this but do you have a rough win rate in deals and like what percent of the time do you win when you're in (inaudible)?

  • Vik Verma - CEO

  • Once again, it's a figure that we don't disclose because it's kind of all over the board and it just kind of depends on size of customers, it ranges significantly and it's something that -- I can tell you that we are very focused on win rates, we are very focused on sales productivity and various other measures like that, but I mean it's starting to get lots and lots of names out there in the market that people can invest in and chat about who may be or may be not competitive to us and this is the information that we just would like to keep to ourselves.

  • Mike Latimore - Analyst

  • Just last on the R&D investment, is the focus going to be more on getting some new features out or is it going to be more on kind of the core infrastructure that might help with scalability or ease of use or is it on further integrating contact center, where is the R&D priority at this point?

  • Vik Verma - CEO

  • All of the above. I mean, look the thing that makes us unique is we have this comprehensive suite of stuff and we are seeing increasing number of customers wanting this comprehensive suite of stuff. We will add functionality, we will add additional features, we will continue to build scalability in the platform, we will do tighter integration, we will integrate -- we will basically provide more mobility, all of the standard stuff.

  • I mean ours is a dynamic market and the fact that we have a market leadership position doesn't mean we get to sit back. I think this is the time to accelerate and add more and more features and we can kind of put some distance between us and everybody else.

  • Mike Latimore - Analyst

  • Okay. Great. Thanks. Nice quarter.

  • Vik Verma - CEO

  • Thank you.

  • Operator

  • George Sutton, Craig Hallum.

  • George Sutton - Analyst

  • Thank you. The way I look at this is you're selling more services to larger customers and that's a great trend. I'm wondering how do you view that as potentially accelerating with your global initiatives and at what point should we start to see that impact?

  • Vik Verma - CEO

  • I mean we've got two elements to it as I indicated. We're starting to see several of our mid-market customers in particular tend to have international presence and so therefore they are pushing us to have capabilities overseas so their local offices can use essentially localized data centers. So we're seeing quite a big push there from our larger customers.

  • But then once you have that foothold, it is very logical, particularly with the high cost of telephony in overseas that you could get a critical mass of capabilities so you can start selling the same local services to international customers. And I think what makes us unique is our platform is pretty scalable and you saw what we talk to you about vis-a-vis the cost of capital. So the intent is to go find platforms or we can basically migrate our platform, migrate our sales methodology and migrate our provisioning capabilities, but that has a book of business and use that to continue to accelerate and leverage growth. So that's a two-prong strategy.

  • I think you'll see this over time. I probably wouldn't model it in the short term because international business is a few years behind the US market, but it's starting to uptick quite rapidly. And so we think there are very good opportunities and we want to be there at the ground floor.

  • George Sutton - Analyst

  • Okay, I appreciate that. With respect to your -- you had called out two greater than 500 seat deals and I wondered if you could give us a little better sense of what kinds of deals those were and give us a sense of the pipeline for those kinds of opportunities that you're seeing relative to what might have occurred in the past?

  • Vik Verma - CEO

  • We're starting to see more and more of those. So one is a very large retailer with multiple offices, one is actually federally oriented, again with global presence. We're seeing more and more of those kind of customers and that's an area of focus because look you don't get to that part of the market. You don't start as a consumer company and one day wake up and say, yup, I want to be mid-market. Sounds great from an aspirational point of view, but it takes a lot of blocking and tackling, a lot of scar tissue and a lot of pain and suffering to be able to service the mid market customer, particularly a global mid market customer.

  • So we're starting to see a healthier and healthier pipeline and we're also putting in all the various processes and features and capabilities to service mid-market customers. And the other part that makes these guys very attractive for us is they typically want the suite of services and they are not looking for point solution because they don't want to get a telephony solution from one and a contact center from the second and a virtual meeting from a third. They like the idea of being able to get to one platform and buy a whole series of apps. So our pipeline in that is getting healthy and healthier. But it's been done with a lot of hard work and pain and learning stuff on the job. It's not an easy transition to make. And I think the great news is as you can see with the accelerating growth rate there that it's a trend that the Company is basically leveraging and has actually seem to be getting over the hump and is continuing to get better at.

  • George Sutton - Analyst

  • And then lastly from me relative to the inside sales efforts, Ben Taft has come in and had made a number of -- had a number of initiatives to improve the productivity. Can you just give us a sense of what kinds of impacts those might have had thus far?

  • Vik Verma - CEO

  • Yes, we're starting to see a progress. I mean generally too early to tell, but the overall thing he is putting in place I like and I think they will continue to bear fruit for us, but also he is putting a level of replicability because again when you start to scale you want to be able to bring on people into the right environment and make sure that they are trained appropriately, make sure that everything is done for them in such a way that they can get to be very productive very, very quickly and the processes and just general structure and professionalism that he is adding to that particular environment is excellent.

  • George Sutton - Analyst

  • Perfect. Thank you very much for your help.

  • Operator

  • Mike Crawford, B. Riley.

  • Mike Crawford - Analyst

  • Does [the peers at] the market is valuing top line growth more than profitability, especially if you look at, say, RingCentral at eight times revenues and Vocalocity selling for just over a couple times affect your change in investment strategy?

  • Vik Verma - CEO

  • Not really, I mean, look, here's the way I've looked at it. Ultimately you have to do all the blocking and tackling and do it in such a way that you start to see your strategy bearing fruit, right. And the reason I did that five noteworthy points is somewhat deliberate because I look at you. It's very good to have aspirational strategies that's not what we are about. Our goal is to have something that's executable. So, in each case, I think you can kind of see the proof point of what we're doing. So once you kind of prove it out and when you see the fact that it seems like the market is under penetrated, that's when you ramp up investment. At least that's been generally my style which is I look for the proof point, I look for the second proof point, say okay, let's turn up this [ticket], let's open it gradually and let's see if we can start to do that. So I think it's driven more by that than particularly, look from my perspective, I think as long as we continue to execute the business, this is such a wide open business with 10% penetration rate, and I think we have this comprehensive suite of solutions where we can basically provide somebody with all the communication and collaboration needs and we've already started to trend up mid-market probably and probably have a jump on everybody else on that.

  • So I think this is the time for us to kind of build on each of those strategy proof points and continue to kind of ramp up from there. And hopefully the market would reward the fact that we are a disruptive technology in a huge, huge market.

  • Mike Crawford - Analyst

  • Okay, thank you. And then the next one is along similar lines but more numbers oriented. With the slight restatement given the discontinued [ops] on that nice sales, Central Host I'm not sure exactly what the trailing non-GAAP net income number is. It would have been $15.7 million, I think before the restatement. I don't know if you have that number, Dan.

  • Dan Weirich - CFO

  • Yes, so in our -- the non-GAAP net income for the six-month period is -- it's on the last page of our earnings release at $8.3 million and I would pull the two prior quarters as this call goes on and answer that in a few minutes. I just don't have it right in front of me at the moment.

  • Mike Crawford - Analyst

  • Okay.

  • Dan Weirich - CFO

  • If you just go some up there, it's in the press release that went out on October 4, but we will pull it is really quick.

  • Mike Crawford - Analyst

  • Okay. So with your targeting sub 10% margin for that versus somewhere like 13.5% trailing that implies some additional $10 million or so of investment in R&D, sales and marketing what have you, next year? I think I'm doing that math right and if so where would you expect those buckets to be filled?

  • Dan Weirich - CFO

  • Yes, so the incremental investment is more like $6 million or so, approximately $5 million to $6 million and so that the $10 million is a high figure.

  • The bucket if you look at the bucket you can see that we spend a lot of money on sales and market and within our sales and marketing figure is customer service and we spend 7%, 8% or so of our revenue on R&D. And so you'll see R&D start to increase and sales and marketing to increase at a much lower percentage rate than R&D will be increasing. But roughly the increase is roughly equal between the two.

  • Mike Crawford - Analyst

  • Okay. Thank you very much.

  • Operator

  • Greg Burns, Sidoti & Co.

  • Greg Burns - Analyst

  • Good afternoon. Just had a question on the competitive landscape. We've had some competitors posting 30% to 40% top line growth. So I was just wondering if you're seeing any promotional activity or pricing activity from the competition out there in the market.

  • Vik Verma - CEO

  • Yes, I mean, yes and no. I mean look I like people putting up billboards because they spend the money on the billboards and ultimately people are smart enough to go in and check on everybody else that's in the space. So I'm not a big fan of huge billboards.

  • I think our general view is and I don't speak specifically about any one competitor, I kind of like the discipline and the DNA that we where we are committed to profitable growth. So it's amazing. Once you get used to losing money it becomes very difficult to make that transition where you ever get to making money and so as you can see we see an opportunity where we could invest twice or three times more than what we are contemplating.

  • But we want to stay close to that high single-digit of profitability because that shows that there's that fiscal discipline out there. And I think not all revenues are same. We value revenue from larger customers that basically are buying multiple suite of products that are global as better than maybe just a pure point solution because I think there's a level of stickiness and we have seen a trend where these guys keep buying more and more stuff over time. So I'm generally satisfied with our growth and -- I mean I'm not chasing anybody else due to try and meet some mythical growth number. I am comfortable with I think what we are doing.

  • Greg Burns - Analyst

  • Okay. Thank you.

  • Operator

  • Raghavan Sarathy, Dougherty & Company.

  • Raghavan Sarathy - Analyst

  • Thanks for taking my follow-ups. Two follow-ups. Number one, I noticed that growth of (inaudible) increased for the first time slightly in the last four quarters or so and some of the things that the process changes you have made or deciding to pay dividends, how should we thinking about this going forward?

  • And then the second question is you mentioned that you added two large customers [and you said] the sequential increase in number of new services -- number of services to the new customers is up only slightly. Can you talk about maybe the mix of customers? Thank you.

  • Vik Verma - CEO

  • Yes. So on your first question that you asked some of the processes and procedures are starting to work quite well and this processes and procedures are on SMB group which targets 50 users and below, so if they do better, it brings down the average number across the board. So those do play very, very well or hand in hand with each. And, Rag, you maybe would have noticed that we actually had a net increase of 1,300 sequentially, which is the first time (technical difficulty) in a long, long time or ever.

  • Raghavan Sarathy - Analyst

  • I meant perfect. I meant year-over-year it's up 2% if I have the right numbers because those [numbers] increased 2% year-on-year -- year-over-year, that's what I was looking at. And so I guess the question is are these processes we should think of continue work and so we should expect those numbers increase year-on-year. And the second part of the question is if I have the numbers right again, if I look at the average number of services subscribed by new customer was up two-tenths, 17.7 from 17.5, I think Vik mentioned that you added two large customers and I would have expected low hiring [fees because of the fees].

  • Vik Verma - CEO

  • Yes, so the [core] of our focus is on continuing to execute well in the SMB sector and then continue to execute at very impressive growth rates on the mid-market and distributed enterprise side of the business. And the latter part is going to be the driver in the average number of services for new customer. But as we've seen improvements in our SMB group, it is effectively if you're selling a lot more like 10% businesses than you were in a prior quarter it's going to drive down the average across the entire base.

  • Raghavan Sarathy - Analyst

  • Okay. Thank you.

  • Vik Verma - CEO

  • And so on -- Mike Crawford had a question, the trailing four quarters non-GAAP net income excluding the dedicated server hosting business and it's $15.5 million. So $8.3 million in the six months ended September 30, and $15.5 million in the 12 months ended September 30, 2013.

  • Operator

  • Thank you. There are no further questions at this time. I'd like to hand the call over to management for any closing remarks.

  • Vik Verma - CEO

  • Thank you, everybody for listening to our presentation today. For reference and convenience, we have posted a transcript of our prepared remarks on the Events and Presentation section of 8x8's investor website at investors.8x8.com. I look forward to meeting all of you at the coming months at upcoming financial conferences and other events. And with that thank you very much and that concludes our call.

  • Operator

  • Ladies and gentlemen, thank you for your participation in today's conference. This concludes the program. You may now disconnect. Have a wonderful day.