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Operator
Good morning. My name is Jeremy and I will be your conference operator today. At this time, I would like to welcome everyone to the Community Health Systems third-quarter 2014 conference call. (Operator Instructions). I will now turn the call over to Mr. Mike Culotta, Vice President, Investor Relations. Please go ahead, sir.
Mike Culotta - VP, IR
Thank you, Jeremy. Good morning and welcome to Community Health Systems' third-quarter conference call. Before we begin the call, I would like to read the following disclosure statements. This conference call may contain certain forward-looking statements, including all statements that do not relate solely to historical or current facts. These forward-looking statements are subject to a number of known and unknown risks, which are described in headings such as Risk Factors in our Annual Report on Form 10-K and other reports filed with the Securities and Exchange Commission. As a consequence, actual results may differ significantly from those expressed in any forward-looking statements in today's discussion. We do not intend to update any of these forward-looking statements. With that said, I would like to turn the call over to Mr. Wayne Smith, Chairman and Chief Executive Officer. Mr. Smith?
Wayne Smith - Chairman & CEO
Thank you, Mike. Good morning and welcome to our third-quarter conference call. Larry Cash, our President of Financial Services and Chief Financial Officer, is on the call today, as well as David Miller, our President and Chief Operating Officer and Dr. Lynn Simon, our President of Clinical Services and Chief Quality Officer. After market close yesterday, we issued an 8-K, including the press release with our financial statements. For those of you listening to the live broadcast on this conference call, a supplemental slide presentation has been posted to our website.
I'm extremely pleased with our financial and operational results we were able to achieve this quarter. This is the second quarter that we have reported our combined operations with HMA for a full quarter. I think you will agree that our results are continuing to improve each quarter. We are accomplishing our goals as the year progresses.
Our year-to-date results consolidate the results of Community Health Systems and CHS 14 facilities from and after January 27, 2014. The prior year third quarter and the year-to-date historical financial information includes that of CHS only. Same-store results reflect the HMA's performance for the full third quarter of 2013 and for the year-to-date performance from February 1 forward for both 2013 and 2014, as well as for CHS for all three months and nine months respectively.
For the third quarter, our net operating revenues increased 51% on a historical comparison to $4.8 billion. Our adjusted EBITDA as defined in our earnings presentation increased 55% to $751 million. On a sequential quarter basis, our adjusted EBITDA grew $52 million. For the year-to-date comparison, our net operating revenues increased 43% on a historical basis to $14 billion, while our adjusted EBITDA increased approximate 42% to $2 billion.
On a sequential quarter basis, our adjusted EBITDA has gone from $541 million in the first quarter to $699 million in the second quarter to $751 million in the third quarter or a cumulative growth rate of 17.8% over this timeframe. Our quarter's adjusted EBITDA margins improved 50 basis points from a year ago and 110 basis points sequentially. Adjusted earnings per share from continuing operations for the quarter was $1. This is a sequential quarter improvement of 35% and a 27% improvement over last year's third quarter. All calculations exclude the costs associated with HMA acquisition transition costs, government settlement and related reserves and the CVR legal expenses and liability.
Let's now discuss our volume trends. As we have said before, we should start seeing better trends in volumes as the year progresses and we did. So our same-store trends are as follows. Our volume trends of adjusted admissions have also shown significant improvement from a decline of 5.3% for the first quarter to flat this quarter. This reflects a 530 basis point improvement since the first quarter. In addition, we saw a sequential pure volume increase of 25 basis points from the second quarter, which, as you know, is more difficult in going to the seasonally low third quarter. We're through nine months at a negative 2.1% in adjusted admissions and are changing our guidance from zero flat to a negative 2.5%. Our ER visits were up 2.7% on the quarter and quarter-over-quarter basis and was actually 2.1% on a sequential quarter. We're extremely pleased with improvements in our volumes that we are achieving.
We have received numerous questions regarding our preparation of potential Ebola patients. Dr. Lynn Simon and our medical teams are very focused on our processes for handling patients with Ebola viral disease or EVD. We have prepared our affiliated facilities and clinics to identify and appropriately isolate a suspect case to inform their local healthcare authorities and the CDC to determine if the patient should be tested. And in the unusual event of a confirmed case, we will work with local healthcare authorities and the CDC to transport the patient to a facility that will provide definitive care.
As you know, today is Election Day and we're hoping governors and state legislatures in non-expansion states will strongly consider the positive impacts of expanding Medicaid. As quoted from the Kaiser study, expanding Medicaid provides the opportunity to states to access federal funds for providing health coverage to meet the needs -- meet the health and long-term care needs of low-income residents and absence of this coverage, millions of individuals would not have any affordable coverage available to them and would face health and financial consequences of being uninsured. Federal funds that flow to the states have not only enabled states to expand coverage, but also play an integral role in state economies. Medicaid funding plays a substantial role in healthcare spending, providing a revenue stream for hospitals and other providers in helping to reduce the burden of uncompensated care cost on employees and localities. Analysts suggest that the federal Medicaid matching dollars have broader multiplier effects on the state economy and positive impacts on jobs and revenue.
There are even broader economic impacts on jobs and business. The Affordable Care Act, Medicaid expansion, provides for a significantly higher share of federal funding than available from previous Medicaid and CHIP coverage with a 100% federal funding for the first three years and at least 90% federal funding thereafter. And as I've stated before, expansion is simply just the right thing to do.
So now let's discuss what we believe we could see in expansion states in 2015. Of course, this is always evolving and percentages I'll refer to are based on enrolled American data. Pennsylvania, as you know, has received a waiver from CMS and will be expanding effective January 1, 2015. Pennsylvania represents 5.4% of our uninsured population eligible for Medicaid expansion. Indiana remains committed, but still needs some resolution on its waiver application with CMS. As we have recently confirmed, our understanding that we will -- we still believe expansion could happen. Indiana represents 2.5% of our uninsured population eligible for Medicaid expansion.
Utah has just announced that it will expand and we believe Wyoming will be considering expansion in 2015 legislative session. Wyoming and Utah combined represent 1% of our uninsured eligible population. Missouri, we believe, could also expand, but, at the earliest, it would be August of 2015. Missouri represents about 2% of our uninsured population eligible for Medicaid expansion.
Tennessee is starting to move in the right direction. Governor Haslam and TennCare officials are holding regular and substantive talks with CMS. Actually our uninsured population in Tennessee is the third highest of the states in which we do business. Tennessee represents 8.2% of our uninsured population eligible for Medicaid expansion. We hope to see more information in early 2015.
The 12 states that expanded in 2014 represent 22.9% of our population eligible for Medicaid expansion in our markets, so we have good opportunities ahead. If you take the others mentioned above that we believe could expand in 2015, this represents another 19.1%.
Florida is an interesting situation. Governor Scott did support expansion early on, but could not get enough votes to pass expansion in the state legislature. Former Governor Crist is very vocal in support of expansion and the various polls of the population show that there is support from the citizens of Florida. Having said that, the Florida legislature is Republican-controlled and indications are that it is uncertain that we will see an expansion of the Medicaid program in the near term. This state represents about 15.4% of our uninsured population eligible for Medicaid expansion and is actually our largest state in this regard.
Texas is a state in which neither candidate is spending much time on discussions of expanding, but we understand that there is support from certain localities and the hospital industry is very active and supportive. This is a situation we'll monitor closely. Texas is our second-largest state in terms of population eligible for Medicaid expansion at 11.6%. Virginia has repeatedly rejected an effort to expand, so we do not see much happening there. Virginia represents 1.1% of the population eligible for Medicaid expansion. North Carolina, approximately 1.7% of our uninsured, has no formal discussions about expanding at this time. Larry will give you some more insight on our historical trends later in the call.
Now turning our attention to the HMA integration, David Miller continues doing a great job of focusing our resources on getting the acquisition fully integrated and working with Dr. Lynn Simon on our quality and clinical initiatives. We continue to believe that we will achieve $125 million in synergies in 2014 and we will be reviewing our overall estimates of synergies of $250 million when we release our fourth-quarter earnings and giving a 2015 guidance in mid-February. We have estimated we have achieved $40 million in synergies for this quarter and now $87 million cumulative. The majority of these synergies have come or will come from reducing duplicative functions at the corporate level, renegotiating or canceling redundant contracts, quality and case management initiatives, renegotiation of some managed care contracts and supplies and purchasing compliance with our group purchasing organizations.
Let us now discuss our physician recruiting efforts. As always, we are very focused on physician recruiting. There were over 1,400 physicians that recruited to our active medical staffs this quarter. On a year-to-date basis, over 2,800 physicians have been recruited to our active medical staff. As you know, the third quarter is the largest quarter for physician recruiting. In addition, we have previously discussed there was a slowdown in recruiting at HMA during the latter half of 2013 and prior to our completion of the acquisition. We are now seeing the increase in physician staffing at our former HMA hospitals and we've recruited over 360 physicians this quarter at those facilities.
Regarding high reliability and safety focus, through 2014, we achieved a reduction in our serious safety event rate for our legacy hospitals of 34% from our baseline. We're actively implementing similar processes in all of CHS 14 hospitals.
On October 1, we completed the acquisition of Natchez Regional Medical Center in Natchez, Mississippi, a 179 licensed bed facility. Net revenues from Natchez Regional approximate $40 million. We're excited to be able to further our admission in this community. In addition, we just announced the acquisition of Upstate Carolina Medical Center in Gaffney, South Carolina. This is a 125 licensed bed facility with net revenues also at the $40 million range.
We also announced a signing of a definitive agreement to sell Carolina Pines, one of the HMA facilities we were required to sell as determined by the FTC for approximately $70 million. We expect the sale to be completed around December 1. In addition, we also sold the former HMA headquarters for approximately $34 million. The MetroHealth acquisition in Grand Rapids, Michigan will probably be more like the first half of 2015 acquisition.
Also, we have concentrated efforts to expand our presence in non-acute care areas such as outpatient surgery, diagnostic imaging through affiliations and joint ventures, as well as other new revenue initiatives. We've developed collaborative arrangements in the retail clinic area and are currently discussing with several urgent care providers regarding affiliations and/or partnerships. We've also focused our efforts to develop and expand our network approach in our markets to include both acute and non-acute sites of care.
David and Lynn and our operations executives continue to work on our service line enhancement initiatives. We are beginning to see the impact in various areas, including orthopedics, emergency service and our physician practices. As an example, 40 hospitals have initiated our standardized orthopedic program by the end of the year. We're seeing a trend improvement in total joints year-to-date. In the area of emergency care, we've initiated several transfer centers that are currently operational in four states involving 32 hospitals and have facilitated over 1300 transfers to our facilities in the third quarter. Our physician practices are engaging in outreach programs to increase patient access for preventative health services and to help eliminate care gaps for chronic disease states. The Medicare wellness initiatives have resulted in additional visits to our physicians' clinics year-to-date. We continue to enhance and expand on these and other clinical initiatives throughout the remainder of 2014 and 2015. We anticipate further favorable results of these initiatives.
Next to update you on our pending legal matters, starting with the oldest item first. We have recently reached an agreement with the Department of Justice to resolve the False Claim Act case in New Mexico. This case began in 2006 as an investigation of three hospitals in New Mexico relating to the way in which the New Mexico Medicaid program applied to the federal government for matching or supplemental funds that are ultimately used to pay for services provided to Medicaid and indigent patients. We have always believed that our conduct was appropriate and in fact consistent with what our hospitals in the state were doing at the time, which is why we vigorously defended this case. On the other hand, we also recognize that it is in our best interests of our Company and shareholders to put this matter behind us and avoid risk of a trial. We have reserved $77 million to resolve the claims in this matter, which does not include the latest claims for attorneys' fees.
I'm also pleased to report that the SEC has closed its investigation into the Company's disclosure practices. This investigation was opened in 2011, shortly after Tenet filed its lawsuit against us.
Finally, with respect to HMA matters covered by the CVR, our efforts to work to bring this to a conclusion are continuing. Having seen good progress as reported by both the government and our lawyers, the judge in multidistrict litigation has extended his stay of formal discovery to the end of February 2015. We are continuing to make presentations to the government on various cases and otherwise cooperate with them to provide documents and make witnesses available. You will see in the Form 10-Q that we have settled the state court wrongful termination case brought by former HMA compliance executive, Paul Meyer. While we believe that case was totally defensible, we elected to avoid the inefficiency and the distraction of a trial and its cost and focused our efforts on addressing larger issues.
We are adjusting our 2014 guidance. We're adjusting the ranges for net operating revenues less provision for bad debts as a result of the delayed timing of acquisitions from a range of $19 billion to $19.8 billion to the new range of $18.7 billion to $19.1 billion. Our expected adjusted EBITDA range will now be a range from $2.825 billion to $2.9 billion respectively.
Larry will now discuss further our results, the effects of the Affordable Care Act and provide you with our other information on our 2014 guidance.
Larry Cash - President, Financial Services & CFO
Thank you, Wayne. We believe our same-store information for the third quarter we're providing is more meaningful and thus, we'll commonly discuss same-store results for the third quarter. The same-store numbers for 2014 reflect the synergies previously discussed. All the comparisons will be to the third quarter 2013 and focus on the same-store results unless otherwise stated. Of course, the information we discuss excludes the integration costs, the merger costs of HMA of $3 million, a government settlement that Wayne previously mentioned of $77 million and legal expenses associated with the HMA government litigation related to the contingent value rights of $8 million.
Wayne has previously discussed our positive volume trends, so I'll focus on some other areas. We continue to see and will continue to see a shift to outpatient. Our outpatient revenue represents 55.8% of total patient revenues compared to 54.9% in the third quarter of 2013. Our price, in intensity, we saw our same-store revenue per adjusted admission after provision for bad debts increase 2.8%, which is up 110 basis points sequentially. Our consolidated impairments continue to show improvement. We saw a 70 basis point improvement in managed care and a 120 basis point improvement in Medicaid and a reduction in self-pay of 60 basis points. Our consolidated all-payer mix increased 1.1% and just note that the Medicaid case mix was up 0.4% and managed care increased 2.4% and Medicare increased 0.5%.
On the expense front, all salaries and benefits declined 120 basis points as a percentage of revenue. The decline was the result of 1.9% productivity improvement and we should continue to see improvements in this area as we continue to integrate our two organizations and further achieve the synergies we have previously estimated.
So [supply] incidents declined approximately 10 basis points as a percentage of net revenue. We believe we will continue to see improvements in this area as we continue to increase our overall compliance in our group purchased organization and to decrease the pricing as it relates to both CHS 14 facilities and CHS facilities. Our other operating expenses declined 60 basis points and we continue to see more improvement in this area as we work on our strategic sourcing initiative.
As it relates to HITECH, we recognized $88 million, which is $4 million more in HITECH in the third quarter versus the second quarter. We also managed our operating expenses better. We believe, in the fourth quarter, reimbursement of HITECH incentives will be between $50 million to $55 million, which is currently below consensus.
Related to legal contingencies and payments that may reduce the value of the CVR rights, which we recorded by HMA prior to our acquisition as part of the purchase accounting for HMA, we have accrued or paid a total of $355 million. We adjust the fair value estimate each quarter as determined by use of assistance and legal counsel and third-party valuation experts.
In addition to these estimated liabilities from the date of acquisitions through September of 2014, we've incurred about $21 million in legal expenses. These legal expenses now exceed the deductible of $18 million under the CVR agreement.
Our CapEx for the year-to-date was $560 million or 4.1% of revenue compared to $421 million or 4.4% for the nine months ended September 30, 2013. Approximately $81 million was on replacement facilities in 2014.
We'll focus on year-to-date amounts as it pertains to our cash flow from operations of $639 million. The following items impacted our cash flow from operations. We have a negative impact of the HMA integration costs and legal fees to CVR of $83 million. As you recall, $78 million was through the first six months. HMA investment in banking fees and other related liabilities were in accounts payable and accrued liabilities in the amount of $78 million, the government settlement and related costs of approximately $100 million. Adding these back and also tax affected, which we didn't do in the second quarter, we have a cash flow of about $833 million. This $833 million compares to $561 million for the cash flow we generated by both companies or a 48% improvement. The items described above will not be included in our yearly guidance on cash flow of $1.6 billion to $1.8 billion, which it was previously.
In addition, our cash interest paid is sequentially lower and the timing of our liabilities will create a larger cash flow in the fourth quarter. Also, we should receive over $100 million in HITECH incentives in the fourth quarter. We're expecting to receive another $85 million in tax refunds in the fourth quarter.
Our patient receivables did increase due to system conversions by $75 million, an increase in some Medicare HMO activity of about $50 million and also an increase of $85 million receivables in hospitals we acquired, which we did not [buy] accounts receivable.
Now let's turn our attention to the Affordable Care Act. As we said earlier, in three years' time, we expect our self-pay admissions to decrease to 8% and 4% in 2016. This reduction percentage is in line with our estimates made by the CDO. Approximately 55% of our self-pay population should be eligible for expanded Medicaid if all states expanded according to the data available. Through nine months, we've noted same-store self-pay admissions as a percentage of total admissions in expansion states declined 390 basis points to 3.3% and adjusted admissions declined 410 basis points to 3.8%., while Medicaid admissions increased 520 basis points to 24.3% and adjusted admissions increased 610 basis points to 26%. In expansion states, self-pay admissions decreased 56% and our adjusted admissions decreased 53%., while Medicaid admissions increased 6,300 admissions or 20% and adjusted admissions increased about 27.5%.
Self-pay emergency visits decreased 35% in expansion states and 4% in non-expansion states. We also experienced a 10% increase in Medicaid inpatient case mix index, which is compared to what was about 3% in the second quarter and approximately a 20% increase in exchange case mix over the previous year's self-pay case mix.
Year-to-date same-store adjusted admissions have declined 15% or 100 basis points in percentage of adjusted admissions. Over the last three quarters, the decline in self-payments and adjusted [admissions] increase in Medicaid expansion states has grown quarter-over-quarter, so we still continue to see the rampup in expansion states as we had originally projected.
Taking a look over the last three quarters at the trend of uncompensated care, it has gone from 26.4% to 25.8% and now to 25.4%. On a comparable basis, our uncompensated care in the quarter decreased 240 basis points and year-to-date, it decreased 70 basis points.
As you'll please recall from our first-quarter call, we've been monitoring certain payer patient visits with specific exchange identifications. For 13 states or approximately 60% of our managed care business, we can identify our selected insurance companies to exchange business in our hospitals. In these markets, patient visits were up about 28% from the second quarter. From this information, we've attempted to estimate the Company's ACH exchange benefit, including factoring in normal migration of self-pay patients in non-expansion states and years. It's based on the various data points on Medicaid and exchange business. We believe we've recognized $80 million to $90 million from the Affordable Care Act for the first nine months of 2014. We currently estimate that 50% of our exchange volume is [previously] uninsured.
Now just to give you a few comments about how we're going to address the open enrollment period. We now have over 800 certified application counselors compared to 400 last year. Half of these employees are located at our hospitals and half our internal eligibility company. Some of our specific outreach efforts are target direct mail to uninsured patients we've seen in recent months, focus on those who frequently visit our facilities, (inaudible) our facilities, panel cards placed throughout the community, pharmacy, urgent care clinics, physician offices, which contain educational information on the Affordable Care Act and a contact number for our local enrollment specialist, banners in hospital lobbies and entry points telling the public about our resources for assistance, local press releases to run in local papers that contain educational information, numbers to call for help in enrollment, live television news stories or hospitals with numbers to call, free screening events prior to open enrollment and setting up appointments during open enrollment. All patient statements do contain information and phone numbers to call for assistance in enrollment, more emphasis on individual penalties for failure to enroll this coming year through town hall meetings. We'll now be able to assist individuals with enrollment over the phone by our call center.
[In all cases], our on-site representatives will inquire about life qualifying events that allow individuals to enroll outside the enrollment period. Remember, we were unable to work with this process at the former HMA facilities until after we closed on January 27 of this year. We have certified application counselors at all hospitals and we place more local management focus on this than in the past and provided targets in the amounts of opportunities we estimate within those markets. On a long-term perspective, by 2016, we believe that we could experience approximately net $400 million to $500 million of EBITDA benefit.
Just briefly on the sequential quarter basis, as Wayne said, adjusted EBITDA was up $52 million offsetting the third-quarter negative seasonality and our margins improved 110 basis points. Net revenue improved 230 basis points over the same sequential period from 2013 as did adjusted admissions 120 basis points, net revenue per adjusted admissions 100 basis points and ER visits 140. ER visits increased 2% on a same facility basis. Our salaries and benefits as a percentage of net revenue improved 70 basis points and our EPS improved 35% to $1 and our synergies continue to exceed expectations.
Now for guidance, as Wayne mentioned earlier, we are predominantly tightening our guidance for the year. Other items we just want to call to your attention. The current expectations for acquisitions benefit in 2014 versus what we thought earlier in the year, we'll have about a shortfall of $250 million in lower revenue and $30 million in EBITDA benefit from the acquired facilities in 2014. The share count in the fourth quarter will be approximately 115 million shares. We still believe the continued rollout of the Affordable Care Act will show continued improvement. We will have a reduction (inaudible) in the fourth quarter of approximately $12 million. We now have a signed agreement as of October 29, 2014 for the net B&A reimbursement of $36 million, the $25 million related to the California hospital provider fee program and the $14 million related to a partial collection of the BP settlement we estimate we will receive in the fourth quarter.
Our combined depreciation and amortization was lower in the third quarter due to the acceleration of amortization expense on software that we abandoned through June 30. This was previously discussed last quarter and disclosed in our footnotes. The fourth-quarter depreciation and amortization should increase slightly from the third quarter. We could have fuller upside from further improvements in the Affordable Care Act, synergies, further volume growth, other operating initiatives and cost savings.
One last item to note is our long-term leverage. By the end of the year, it should be at 6 times. Remember when we acquired Triad, we went from 3 times up to 6.5 times and reduced it to below 5 within two years. We will have strong cash flow in the coming years with a tailwind, some synergies, HMA margin improvements, the Affordable Care Act to achieve a mid-4s debt leverage by 2016 and this should provide improvements in our free cash flow.
We were very pleased with these results and Wayne will now provide a brief recap.
Wayne Smith - Chairman & CEO
Thanks, Larry. We are very pleased with what we are accomplishing considering the challenges. Of course, with challenges comes opportunities. We have so many opportunities with, one, a continuation of the rollout of the Affordable Care Act; two, the opportunity for growth in the former HMA assets, including the synergies that we're achieving; and third, opportunities to delever our balance sheet; fourth, operational and clinical initiatives. We continue to believe we can increase our EBITDA margin in the former HMA hospitals exclusive of the synergies we will achieve. We described some of the growth initiatives, but there are other initiatives that will help us achieve organic growth and grow our marketshare. You should start seeing our Company with positive volume growth.
As always, we continue to focus on enhancing quality, building stronger physician relationships, including increasing physician recruiting and doing what's right for our patients. I'd like to thank all of our physicians, nurses and support staff for all their tremendous support during this quarter as we continue moving the Company forward as one.
With that, we'd like to open up the call for comments. In an effort to get more calls in, we will limit to one question and one follow-up question so others will have time. If you have further follow-up questions, as always, we're available here to talk to. You can reach us at 615-465-7000.
Operator
(Operator Instructions). A.J. Rice, UBS.
A.J. Rice - Analyst
(inaudible) you did glean I guess this quarter and we take the $34 million of B&A, the $16 million of BP, the $25 million of California as a step up, I guess you're identifying HITECH at about $25 million and Dish at about $12 million as the back-off numbers. So it seems like there's four buckets left -- ACA sequential benefit, synergies sequential benefit, core growth and seasonality. Would you care to give us any flavor for those four? Do you think you will step up on the synergies and the ACA benefit from third quarter and how much should be a normal seasonal pickup for you guys from third to fourth quarter? And then I guess the rest would be core to wherever you get within the range.
Larry Cash - President, Financial Services & CFO
Yes, A.J., it's Larry. Good question; you're correct. The B&A is done. We expect to get to BP, $14 million in California provider tax. If you start at 751, that gets you to 826. There is going to be a little bit of a decline in HITECH in this quarter. We were able to get some of the work done in the third quarter, so the HITECH could drop $20 million or $25 million in that range or so. Excuse me -- $30 million to $35 million (inaudible), but also expect to cut our expenses again, so that would offset some of that. Everyone knew that Dish was going to come along.
I think we'll continue to see the Affordable Care Act get a little bit better, maybe not quite as much from third to second as you're done, but still get a little bit better than it got there. The synergies were probably around $125 million. We get another $40 million through the stuff we're working on that should help a little bit there. I think we've got four or five different things we're working on. One is the productivity will probably continue to get better. We've got about $10 million or $11 million of benefit from some CapEx that we spent throughout the year that was not there in the third quarter and should help the fourth quarter. We got the benefit of physician practices getting better and I think our volume improvements will probably be better year-over-year, which would help us.
I think we've also got the opportunities as it relates to the just continued work on the basic organic company. If you look back over the last couple of quarters, while we're not giving out same-store improvements or same store specifically, we probably in the second quarter were better organically at 5% to 7% and probably another 5% or so in this last quarter year-over-year. So I think we're continuing there. We feel like we can get into the range, but there is a couple of headwinds, but plenty of tailwinds should help us.
A.J. Rice - Analyst
And just as a follow-up as you think ahead to next year, I know David has been working on a lot of things to grow the volumes. Can you give us an update on how much of that we've seen this year, how much is still ahead of the Company in terms of these volume improvement initiatives?
David Miller - President & COO
Well, we've been working on this now for a couple of quarters. We're seeing improvement. It's a little early, it's early to talk about in 2015 because when we get through the fourth quarter, we'll obviously give our guidance for 2015. But we're making progress and I think we will continue to make progress. Assimilating HMA was a little bit of a distraction to start with, so I think we're back on track in terms of fundamentals and doing all the right things we need to do to grow the business.
Larry Cash - President, Financial Services & CFO
Most of the things that took place started in the second quarter or the third quarter and so, clearly, there will be a full-year benefit of that. But if you look at the other appropriate tailwinds, the synergies probably has an opportunity to get a little bit better. The Affordable Care Act will still continue to grow. Wayne outlined a lot of states to expand. The expansion is going to be more; the penalty is going to be more. We're better prepared. The HMA hospitals will be better prepared. There's more managed care companies. We've got more contracts than we had before and I think we're in good shape on our contracts.
The organic improvements should be there for a full year. We've got a lot of expense improvements we're working on in service centers and central business offices and payroll and supply centers. So we will provide all the detail of that in February, but there's a lot of good things. And Wayne mentioned you've got the opportunity of the HMA margins. It probably is going to be a little bit better at the end of the year over 2013, but there is still more opportunity to work on that over and above the synergies.
Wayne Smith - Chairman & CEO
Even if the Republicans take the Senate, there seems to be good opportunity for us in 2015.
A.J. Rice - Analyst
Okay, great. Thanks a lot.
Operator
Justin Lake, JPMorgan.
Justin Lake - Analyst
Thanks, good morning. You laid out a lot of the 2014 moving parts. I wanted to think about 2015 and just if you could -- I know it's early -- but maybe just talk to the known headwinds and tailwinds so that we've got a solid list there and maybe just some color on how we should think about the incremental benefits from reform next year, as well as core growth.
Larry Cash - President, Financial Services & CFO
We'll just give some general commentary. I mentioned a little bit, right, on the previous question, but the headwinds, probably the HITECH is probably going to decrease a little bit, but we're doing a pretty good job of offsetting expenses, so that's going to be a headwind. The B&A $36 million will not be there in 2015, the British Petroleum I think will be another chance to recover some more money on that activity. The California provider tax should be there again in 2015. A slight decrease in government updates overall. I mean -- and again, the tailwinds, the synergies, we hit $275 million of synergies for Triad. Triad had 20 less hospitals than HMA and had about $800 million less revenue and a smaller corporate office. So we're targeting 250 right now and as Wayne said, we will revisit that in February.
I think the ACA -- I think one of the maybe misconceptions is once you expand, you get your business early on. If you think about an exchange, people probably come to a hospital admission once every seven or eight years, so there's clearly upside to continuing to have this enrollment activity go on both in exchanges and similarly on Medicaid. So that should probably grow again over and above where we are now. You've got the organic improvements in volume that should take place and I think we have a good shot at having positive volume in the fourth quarter. And then all the expense performance activities built around the service center initiatives and the sourcing supply chain initiatives and also we just completed centralizing all the payroll for the legacy hospitals.
And then finally you probably got the opportunity of acquisitions. We've bought a few hospitals mid-year, a couple of small ones at the end of the year. We've got one the first part of the year. Usually we improve the margins the first full year 400 basis points and another couple hundred basis points off that. So that will help and then you've got the -- continue to get HMA back up to the 15% margin that we think we can get to.
Justin Lake - Analyst
And Larry, on the HMA, how much do you think you get next year? I think you've said it's 200 basis points.
Larry Cash - President, Financial Services & CFO
It's a little early, but I would think it will probably take us until 2016 to get all that. So probably by the end of 2015, we'll be halfway there.
Justin Lake - Analyst
Okay. And then just a quick follow-up on the leverage comment you made. The 6 times going to 4.5 and you said that's by 2016, right?
Larry Cash - President, Financial Services & CFO
Yes, the end of 2016.
Justin Lake - Analyst
And so can you give us a breakdown in terms of -- obviously, that's a pretty significant decline in leverage. How should we think about that in terms of how much comes from EBITDA growth versus debt paydown? Thanks.
Larry Cash - President, Financial Services & CFO
Yes, we clearly have historically used EBITDA growth, but we will have the ability late in 2015 and 2016 to pay off some of the bonds that have become callable. And so that's probably something we'll look to. We probably will not pay any bank debt off prior to that date. Although we could change our mind about it. So I think it will be a combination of both. The majority of it has been pretty much all EBITDA growth. We slowed down acquisitions, we're focused on HMA and I think we'll continue to see the EBITDA grow nicely. The $400 million and $500 million benefit of healthcare reform wasn't there when we did the Triad deal and we did a 1.5% -- over 1.5% improvement a couple of years. I think we can easily get to the 2% with this, with both the opportunities for margin and the opportunities of the Affordable Care Act.
Justin Lake - Analyst
Great, thanks for the color.
Operator
Kevin Fischbeck, Bank of America.
Kevin Fischbeck - Analyst
Thanks. I just wanted to -- you mentioned the elections being a basically kind of a tailwind as far as your view because it kind of feels like it's something that might open up Republican or even Democratic governors to have a freer hand to expand Medicaid. But the market seems to be focusing on the potential for Republicans to be in control in the Senate and maybe a Supreme Court decision to come down the pike. Just want to get your thoughts about what you thought -- you made a comment, Wayne, about -- it didn't sound like it was going to be a headwind, but what you thought might happen around legislatively if Republicans take control and then what you think a logical outcome from the Supreme Court might be if it was to somehow be a negative outcome if the states were already prepared to find a workaround and keep things going. So just your thoughts there.
Wayne Smith - Chairman & CEO
Yes, Kevin. I think in talking to people, I think if Republicans take the Senate, I think they'll do two or three things fairly quickly. I think they want to demonstrate that they can govern, so things like the Keystone Pipeline, trade agreements, they'll do those couple things pretty quick. Then you get into the budget and probably the President would pass those first couple of things. Then you get into the budget and reconciliation. That's probably a veto item when it's all said and done. I think there's a couple of things here at play that may be different than what we've been thinking. We have a Presidential election coming up relatively soon.
Mitch McConnell is going to want to be -- is going to want to have a leadership job for a long time instead of for only a couple of years. So Republicans have to think of a way to be kind and generous and helpful as it relates to -- healthcare reform I think is a big item. If you ever want to pass an immigration bill, you've got to figure out a way to work with people to do that. I think those things are different. I think the dynamics are different today because it's a short time to get to a Presidential election. If you're going to elect a Republican President, which all the Republicans are going to want to do, they are going to have to compromise. Even the really difficult hardliners are going to have to figure out a way to compromise some so that we get some good legislation passed. But also so the Republicans build up a credibility with the minority base.
So I don't think -- and by the way, I don't think -- I think Mitch McConnell has said this publicly. He now is not in favor of any kind of repeal process for the Affordable Care Act.
Kevin Fischbeck - Analyst
And the Supreme Court, do you view that as a threat or (multiple speakers)?
Wayne Smith - Chairman & CEO
I'm sorry, what?
Kevin Fischbeck - Analyst
The Supreme Court subsidy issue.
Wayne Smith - Chairman & CEO
Yes, I don't really have much of an opinion about that, but other than the fact that what I read is in terms of what people are saying that it's probably highly unlikely. But if that happens, I think most people think there's some kind of work around in every state, some kind of conversion you can do that would be helpful.
Larry Cash - President, Financial Services & CFO
You know there's going to be 8 million people in the areas already in exchanges. A high percentage of those are going to be in non-expansion states. We've seen good success in Florida and Texas. I'm sure other people have also. It's going to be hard to think those states wouldn't want to continue to let these people have access to care. So it seems like even if it were to come down, you'd find some way to work around and let some other state do the exchange for them or contract it out with somebody else.
Wayne Smith - Chairman & CEO
Since you're asking for political opinions, the last thing I would say is about Medicaid expansion. I think we think there is a good opportunity for Medicaid expansion in a lot of states going forward, even in some of the states that have been most difficult. Again, I think it has to do with the Presidential election, governors getting reelected. One of the reasons Rick Scott is having such a difficult time in Florida is because Charlie Crist is beating him up pretty bad over Medicaid expansion. So I think that will move forward after we get over these midterms.
Kevin Fischbeck - Analyst
And then just, Larry, real quick; you mentioned that your reform estimates for the quarter is like $80 million to $90 million. And I think in the past, you've talked about this $400 million to $500 million benefit from reform kind of being a third, a third and a third in 2014, 2015 and 2016. But you're already at a run rate that's more than half the way there. So just wanted to get your thoughts about how you think about the timing of reform.
Larry Cash - President, Financial Services & CFO
Well, a third of $500 million would be $160 million. We're probably a little bit lower than that based on where we are today. I think if you look at the states, just go through them; Pennsylvania is probably up about a 1% benefit of consolidated EBITDA, expanding Indiana it is about 0.5%. Utah, Missouri and Wyoming are probably about 0.5%. Tennessee is probably 1.5% of our EBITDA. So I think with those coming in, we should see another good year there.
I do think that you will continue to see benefit from the exchange patients as they get coverage and use it, and it's not just the first year, so it's going to build up. We're about 15% below our decrease in adjusted admissions. We're well on our way to get to the 50%. Hopefully, we will be a little bit above 15% by the end of the year, and I think we'll see another good reduction next year of a similar amount. We'll outline how we're going to do the reform in February of 2015. Of course, our reform benefit is net of some reductions. Some people talk about a gross, so ours is a net number.
Kevin Fischbeck - Analyst
Okay, great. Thanks.
Operator
Whit Mayo, Robert Baird.
Whit Mayo - Analyst
Hey, thanks, good morning. Larry, just first question just on cash flow. It was a little soft in the quarter and your full-year guidance would imply a fairly significant jump to get within your range. And I know you called out a number of items that was a negative swing factor this quarter, but anything to consider going into the fourth quarter that gives you a lift and maybe just remind us when you fund your bond payments.
Larry Cash - President, Financial Services & CFO
Yes, using $833 million, there's probably about I said over $100 million -- there's probably $125 million of HITECH and synergies we're trying to get. There is an $85 million tax refund we'll get this quarter. Our AR days went up a little bit. As you spend all this time and effort on conversions, they go up. They will come back down, which is probably $75 million. We do have the benefit of the way the accrued payroll works, which is $140 million or so, the way we'd expect it to happen in the fourth quarter versus the third quarter.
The interest accrual will be -- and the interest payments is about $125 million. We'll probably get a little less money from some Texas supplemental programs and then the normal cash flow would drive it somewhere in the neighborhood of $300 million to $400 million, which puts you nicely inside the $1.6 billion, $1.8 billion. I'd just point people to last year. We were $450 million or so through the third quarter and we got to $1.089 billion, so we had a real strong $700 million in the fourth quarter and I think we've got a good shot at doing that again.
Whit Mayo - Analyst
Thanks and second question for Wayne, maybe if you could go back and talk about some of the regional network affiliations you've made with various retail pharmacy chains. We've seen a few things in the press and what do you expect to get out of that? Is there any capital that gets exchanged in these partnerships? Just any color would be helpful.
Wayne Smith - Chairman & CEO
You've seen probably that we signed a deal with CVS and our view of the world is changing a little bit in terms of access in our network markets in particular and actually in all of our markets. We are either -- in the markets where we are the sole provider, that hospital is the network or the basis for a network, which is a good thing for us. It has worked well for us through the years in terms of contract and all of the above. Having said that, access is becoming more and more important primarily around the fact that we're going to have 25 million or so people insured that have not been insured before.
Our perception is that that's a group of people that are not going to spend a lot of time calling physicians' offices, making appointments, waiting two hours in the office to see a physician. They are going to access care wherever they can, whether it's at Target or CVS or Walmart or wherever it might be. So we're pretty busy. One component of our market strategy is trying to figure out ways that we can develop opportunities in terms of access. Historically, when we looked at this before, the people that were doing that, the drugstores and Walmart, they wanted us to put up capital, rent the space, provide the employees, do all the above and they would take whatever the scripts or whatever else happened. Now it's really more about the fact that they are just looking for referrals from -- in terms of can they get access to a physician through us from those. So they don't require us to do anything much other than provide our availability of our network. It's building a relationship with patients long term and making sure those patients have good experiences and we think that's one of the keys and you add to that the digital age and all the other things that we're working on, it's just one component of that.
Whit Mayo - Analyst
Okay. Thanks a lot.
Operator
Josh Raskin, Barclays.
Josh Raskin - Analyst
Hi, thanks. Good morning. I just wanted to follow up on the efforts around the HMA facilities and make sure I got what you were saying right, Larry, that you guys didn't really have a chance. Obviously, you've closed that a little bit later. Did they have much of an outreach? I mean obviously there was a lot going on at the end of the year last year and would you expect the impact on the HMA legacy facilities to be higher in 2015 on a relative basis than legacy CHS facilities?
Larry Cash - President, Financial Services & CFO
They did not. When we did due diligence, it was apparent that they weren't as focused. They had a lot of distractions going on and of course, there was a lot of management turnover in the second and third quarter. I think we've converted about 20 of their hospitals to our internal eligibility activity and I think we've done the right hospitals, so that will be a good source. And I think both on the Medicaid side and clearly, there's the woodwork effect, which gets a little bit of benefit from that now in the non-expansion states. And I think the exchange business will be very beneficial there. And we also probably helped them on some of the contracting. They had a few states that they were struggling with with the exchange contract and I think we've done a better job and we'll be more prepared for that.
So I'm hopeful that most of it will be coming on the exchange side, but there's also an opportunity they've got some good hospitals. If Tennessee expands, they've got some good size there and if some of these other states expand, they would benefit from that. But I do think they were probably very, very underprepared for it. So it should be a benefit for us.
Josh Raskin - Analyst
Okay. And then just any commentary on October volumes? I think you mentioned you'd expect a little bit of an increase as we go into the fourth quarter. Do you have any color on admits or adjusted admits for October?
Larry Cash - President, Financial Services & CFO
Well, we don't usually get into month to month, but we feel -- we believe we will be positive volume for the fourth quarter. Based on what we're seeing and the initiatives and the work that David and Lynn are doing, I think we'll see some positive volume in the fourth quarter, but we won't go month to month.
Josh Raskin - Analyst
Okay, that's helpful. Thanks.
Operator
Darren Lehrich, Deutsche Bank.
Darren Lehrich - Analyst
Thanks. Good morning, everybody. Two things I wanted to ask, just first as it relates to surgical trends, it looks like the year-over-year was just a little worse than in the second quarter. I'm just wondering if you can give us some flavor for inpatient/outpatient surgeries, how that looked in Q3 and whether you think some of the physician recruiting that you're catching up on with HMA or maybe some other investments might impact the rate of growth in surgeries going forward.
Wayne Smith - Chairman & CEO
I think our volume is getting better little by little. Some of this has to do with the economy in our markets. Unlike some of the larger markets, we have so many non-urban markets, it's taken a little while for them to recover. But it looks like they are stabilizing now and we had about a 1.3% growth in employment. Unemployment is about 6.2% or something like that now, so it looks like it's beginning to stabilize and we're beginning to see an improvement in terms of our surgical volume. So hopefully we're on the right track there and it will continue to move forward. Our split -- and Larry, can speak to this -- in terms of inpatient/outpatient revenue-wise, it is still relatively close.
Larry Cash - President, Financial Services & CFO
Yes, (inaudible) inpatients on surgeries was down a little bit more than the outpatient and as I said to the previous question, I think our adjusted admissions should have a good chance of being positive for the fourth quarter from what we know.
As it relates to the second to the third quarter, I would just remind people we did have a lot of bad weather in the first quarter and we did anticipate getting some recovery in the second quarter of some of those surgeries. About 25% of our volume dropped in the first quarter we thought was recoverable. So some of that, I think that's $3 million to $5 million of benefit that we thought we got in the second quarter from surgeries. So in essence, we were down 2%. Had it not been for the pickup from the first quarter, it actually would have been sequential improvement in surgeries from the second to the third quarter.
Darren Lehrich - Analyst
Right. Thanks for that. And then just a last thing I wanted to ask, it's been some time since you originally announced the Cleveland Clinic relationship. Is there any progress to note here and where do you stand with that particular initiative?
Wayne Smith - Chairman & CEO
Well, we've done a little work with the Cleveland Clinic, but not a lot of work and we still have a relationship, but it's not as big or as large a relationship as we once anticipated.
Darren Lehrich - Analyst
Got it. Thank you.
Operator
Brian Tanquilut, Jefferies.
Brian Tanquilut - Analyst
Hey, good morning, guys. Wayne, just a question on the volume trends. You guys clearly are expecting continued improvements and you've succeeded in driving that higher over the course of the year. As we look at the initiatives that you laid out and the comps that you're going to bump up against as we think about 2015, how do you look at that today without thinking about guidance just from a more qualitative perspective?
Wayne Smith - Chairman & CEO
Let me take that first and Mike can add to it. We've made progress every quarter. There's lots of activities around orthopedics and physician practices and other activities. We've got a project going on about telemedicine to help us that I've talked about on the road. So I think we'll continue to get better. Our employment has gotten better. It's probably averaged about a percent over the last three years; other markets may be 2%. We think there's more commercial business in our markets. Our managed care utilization was up, which is helpful. We're doing a good job on the physician recruiting. It takes a while to get them here, so I think we're pretty positive about it, without speaking specifically, seeing positive volume growth, adjusted admissions in 2015.
Brian Tanquilut - Analyst
Okay. And then, Larry, on the M&A timing, you mentioned that part of the reason you're adjusting the guidance was just delayed M&A. So should we think of that as just merely shifting over to 2015?
Larry Cash - President, Financial Services & CFO
There was one of them that we were going to acquire that was an HMA down in Florida that we decided it wasn't a good fit and we're truly trying to buy stuff that makes good sense for us in our markets, so that would -- that was about $75 million and probably $10 million of EBITDA that's gone. The rest of it is just timing. And the other thing, in addition to hospitals, we've been doing a few outpatient deals and they got delayed a little bit, so we've got a big opportunity to continue to do outpatient physician deals. But the big one in Grand Rapids should be sometime in the first half of the year.
Brian Tanquilut - Analyst
Okay, thank you.
Operator
Frank Morgan, RBC Capital Markets.
Frank Morgan - Analyst
Good morning. I think one of your big states, Texas, you called out, but I'm curious being a non-expansion state, you mentioned woodwork effect earlier. How much woodwork effect are you seeing there in terms of the decline in the uninsured volumes or a reduction in the increase? And then as you look toward 2015, a lot of insurers will be going into some of these states like United. Have you negotiated with the Uniteds of the world? Are you in contract with them in all those markets in places like Texas?
Larry Cash - President, Financial Services & CFO
The woodwork effect, which originally estimated at about $10 million, is partly the flak on the run rate that may be a little bit less than there, but I still -- it will be meaningful. Actually I think what we've seen both in Texas and Florida a little bit more exchange benefit. Of course, that's at a higher payment rate, so that's a good point too. We do have about 30 some odd contracts with United. We're not going to be in every location with them, but we are about 30 contracts in the exchange business. And of course, they didn't have many last year. They are focusing on larger markets, which in a lot of cases were not there. But we're pretty pleased with our relationship with them. They are a good managed care company.
Frank Morgan - Analyst
Okay. And then I think LifePoint called out issues surrounding collection rates on copays and deductibles. I think mainly on the commercial insurance side, but are you seeing any different trends in terms of collection rates because of higher out-of-pocket and copays?
Larry Cash - President, Financial Services & CFO
If you go back and look at it over the last couple of years, last year, it looks like it's up about $40 on the average there. When you start out trying to collect it, maybe $70 from two years ago. I still think we're getting closer to 50%. I think 70% plus of the exchange business is in the Silver plan and there's subsidies there for those people. Most of the people buying it, 80% some odd, 75% probably have got some form of subsidies. Clearly, it's a little harder to collect, but we've got our own collection company that do a good job under Mike Glenn and Jim Clark and I think we'll continue to feel like we can collect most of it, but it has grown, but it hasn't grown substantially.
Frank Morgan - Analyst
Okay, one final one. Just RAC, RAC audit settlement payments, are you -- were you inclined to participate in the settlement? If so, how much would that be and then how much exposure do you have to the Texas Medicaid waiver programs that are now in dispute with CMS? Thanks.
Larry Cash - President, Financial Services & CFO
Somehow you got four questions in one there, Frank. Yes, we will participate. We'll probably -- it's probably a couple of AR days. I don't think it's going to have a material effect on the income statement. On the other two questions --
Frank Morgan - Analyst
Just one on Texas, Medicaid waiver.
Larry Cash - President, Financial Services & CFO
Texas Medicaid. Yes, we've got a small amount of money in there, a few million dollars. So we don't have that reserved for. It's only $2 million or $3 million, so I think we will ultimately collect that.
Frank Morgan - Analyst
Okay, thanks.
Operator
Ralph Giacobbe, Credit Suisse.
Ralph Giacobbe - Analyst
Thanks, good morning. I guess, at this point, do you guys have a good estimate of what your success rate has been at signing up people for Medicaid that have come through your doors and were eligible?
Larry Cash - President, Financial Services & CFO
Yes, we were running 60% and I think we're somewhere over 80% right now and I think we'll continue to see us get better at that and it's probably a little bit better in the expansion states than it is in the non-expansion states because more and more people are taking it. But on a companywide basis, I think we're up about 20% with a little bit better in the expansion states. And there's just some people that just don't want to participate. They don't want to fill out forms, but the government is making it easier, we're getting better at it and I think we'll continue to do that. I think our statistics on and our slides show some substantial progress with Medicaid volume growing faster than the drop in adjusted admissions. So we're pretty pleased to what effort we got and we think we'll have a good success going into 2015.
Ralph Giacobbe - Analyst
Okay. And then HITECH, you mentioned the headwind for next year. Can you help in terms of quantifying what the dollar amount of that would be?
Larry Cash - President, Financial Services & CFO
It's somewhere in the neighborhood of $75 million to $100 million of incentives and then there's an offset of expenses that will eat up a lot of that. So it is a headwind and over time, HITECH will wind down. The spending that we spend on HITECH on capitalized software will wind down and we think there's a great opportunity in this Company outside of HITECH. But it's something that -- we've got 200 hospitals, so we're going to have a lot of HITECH and not spend money on the electronic health record. So we've gotten a lot of incentives out of it, but it will probably be a little bit of a headwind next year and it will be built into our guidance.
Ralph Giacobbe - Analyst
Okay, thank you.
Operator
Ana Gupte, Leerink Partners.
Ana Gupte - Analyst
Thanks. Good morning. I wanted to follow up on the acuity commentary you made earlier about Medicaid. I think you said the inpatient case mix is up 10% and you said the exchange is up 20%. What types of surgeries and procedures are these new members undertaking? Is this likely to show a continued tailwind through 2015 and 2016 for the same membership?
Larry Cash - President, Financial Services & CFO
It's a good question. We early on had pointed out that the Medicare case mix for Medicaid is very, very low. It's below 1. A lot of your Medicaid business that you have today is women and children. Now you're going to be seeing a lot of adult males left out and a lot of it is your general surgery activity and other care, which is a much higher case mix than the existing. But we had estimated it would be up about 5% for the year. We weren't there in the second quarter. We're now up to 10% on expansion states, so I think that will continue to be there and I think I would be surprised if we don't continue to see that stay at that level, maybe get a little bit better as more and more adult males take care of general surgery and other activity going on. As it relates to the exchange business, we're comparing it to what self-pay business was because now they're coming in and having more procedures (inaudible) self-pay business (inaudible). So we're glad to see the case mix of the Medicaid move up.
Ana Gupte - Analyst
And then just following up on the same point, for the exchange membership that you saw in the second quarter compared to -- or maybe in the first quarter compared to the second quarter, was there any difference in acuity in terms of those with more pre-existing conditions coming in earlier on and now as we are potentially getting to a less acute case mix?
Larry Cash - President, Financial Services & CFO
The one thing I would comment is that we are seeing -- probably over 40% of our charges are in patients at exchange and probably it's less than that through the first six months. So we are starting to see a little bit more inpatient admissions and inpatient admissions did improve nicely over the second -- third quarter over second quarter, although still a small number, so we are starting to see a little bit more inpatient business and I think as people who follow managed care understand, it's 70 or 80 admissions per thousand. It's going to take a while for 7 million or 8 million people to generate themselves through the system as far as inpatient admissions. But outpatient is still 55%, 60%, but we did see a growth in inpatient charges, which also helped contribute to the case mix above the prior self-pay case mix.
Ana Gupte - Analyst
And one final one again, just not on risk pools so much, but on the willingness of these exchange members who don't have the kind of cost-sharing subsidies perhaps to undertake procedures and services, are you seeing a reluctance and maybe some of them get to deductibles by the end of the year and to what extent would you be willing, given exchange pricing looks pretty attractive, to just waive the deductible or deal with it as non-collectible?
Larry Cash - President, Financial Services & CFO
Well, we do expect to collect a deductible; that's something we do. We do give discounts for prompt payment, we do do a little bit of outreach to try to let people know we're there in the final months of a quarter and we do generally have an uptick in utilization. I don't know -- this would be the first time we've had an exchange business; we will have to see. It's still a relatively small percentage of insured people. You've got 7 million, 8 million people out of 150 million people throughout the country, so it's not going to be a meaningful percentage of the business throughout. But I would expect some of those would be there and we'd give them a prompt payment. I don't know if we're going to be waiving deductibles per se right now to get business.
Ana Gupte - Analyst
Thanks. I appreciate you taking the questions.
Wayne Smith - Chairman & CEO
Thank you again for spending time with us this morning. Our standardized and centralized operating platform will help in moving the Company forward as one and is achieving our goals. We want to specifically thank our management team and staff, hospital Chief Executive Officer, hospital Chief Financial Officers and Chief Nursing Officers and division operators for their focus on operating performance and for this challenging quarter. Once again, if you have any questions, you can always reach us at 615-465-7000. Thank you.
Operator
This concludes today's conference call. You may now disconnect.