Community Health Systems Inc (CYH) 2020 Q4 法說會逐字稿

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  • Operator

  • Ladies and gentlemen, thank you for standing by, and welcome to Community Health Systems Fourth Quarter and Year-End 2020 Earnings Conference Call. (Operator Instructions) Please be advised that today's conference is being recorded. (Operator Instructions)

  • I would now like to hand the conference over to your speaker today, Mr. Ross Comeaux, Vice President of Investor Relations. Thank you. Please go ahead.

  • Ross W. Comeaux - VP of IR

  • Thank you, Mike. Good morning, and welcome to Community Health Systems Fourth Quarter and 2020 Year-End Conference Call. Joining me today -- on today's call are Tim Hingtgen, Chief Executive Officer; Dr. Lynn Simon, President of Clinical Operations and Chief Medical Officer; and Kevin Hammons, Executive Vice President and Chief Financial Officer.

  • Before we get started, I'd like to remind everyone that this conference call may contain certain forward-looking statements, including all statements that do not relate solely to historical or current facts. These forward-looking statements are subject to a number of known and unknown risks, which are described in headings such as Risk Factors in our annual report on Form 10-K and other reports filed with reference to the Securities and Exchange Commission. As a consequence, actual results may differ significantly from those expressed in any forward-looking statements in today's discussion, and we do not intend to update any of these forward-looking statements.

  • Yesterday afternoon, we issued a press release with our financial statements and definitions, the calculations of adjusted EBITDA and adjusted EPS. For those of you listening to the live broadcast of this conference call, a supplemental slide presentation has been posted to our website. We will refer to those slides during this earnings call. All calculations we will discuss also exclude: gain or loss from early extinguishment of debt; impairment expense as well as gains or losses on the sale of businesses; income and expenses from government and other legal settlements and related costs; expense from the settlement of professional liability claims for which the third-party ensures obligation to ensure the company for the underlying loss is being litigated; expenses from settlement and legal expenses related to cases covered by the CVR; expenses related to employee termination benefits and other restructuring charges; change in valuation allowances recorded for promissory notes; change in estimate for professional liability claims accrual.

  • With that said, I'd like to turn the call over to Tim Hingtgen, Chief Executive Officer.

  • Tim L. Hingtgen - CEO & Director

  • Thank you, Ross, and good morning, everyone, and welcome to our fourth quarter and year-end 2020 conference call. 2020 was a year like no other. COVID-19 has had a profound impact on our lives and the pandemic has certainly impacted the health care industry. I'm incredibly proud of the essential care provided for the communities we serve, the professionalism and compassion of our frontline health care workers and for the leadership, resourcefulness and considerable efforts of our hospital and corporate teams that support them.

  • We were laser-focused on managing COVID throughout 2020, but we were also able to move other important strategic priorities forward. Because of this, we enter 2021 with meaningful opportunities in front of us and a sense of excitement regarding the future.

  • Let me start with just a few comments about our experience during the pandemic. We provided care for more than 25,000 COVID-19 inpatient admissions last year. The majority of those patients were in our hospitals during the back half of the year, with more than 14,000 COVID inpatient admissions in the fourth quarter alone. COVID volumes increased each month throughout the quarter, eventually peaking in mid-January. In turn, this negatively impacted elective volumes and non-COVID health care demand as well as certain expense categories.

  • During the course of the pandemic, in addition to support from the CARES Act for the hospital industry, we believe our ability to recover from the negative impact of COVID-19 has been due to 3 factors: first, we implemented a dual-track operating philosophy in which we prioritize care for COVID-19 patients, but we also committed to rapidly restoring and maintaining other essential health services. Our hospital teams were very proactive regarding the reopening of services, balancing the demands of both COVID and non-COVID patients care in a safe and effective manner. Second, we continuously monitor adjusted operational activities throughout the year in real time to ensure effective cost management. And third, we worked hard to provide the necessary support and resources for our medical staff and employees who, again, have been very courageous and committed during the challenges of the pandemic.

  • Physician alignment was particularly important this year, and we are grateful for strong partnerships between our hospitals and their medical staff, and their work together to care for patients, especially following various shelter-in-place orders and required shutdowns of certain medical services.

  • While managing the pandemic, we also continue to execute across our most important priorities and strategies throughout the year. We completed our formerly announced divestiture plan with proceeds coming in above our expectations. Investments in our core portfolio showed promising returns, and we identified more opportunities for network expansion. Many of our company-wide initiatives continue to add value.

  • For example, our Accountable Care Organizations, or ACOs, continue to perform very well. In partnership with nearly 5,000 providers across our markets, we care for approximately 250,000 Medicare fee-for-service patients with a focus on quality and value.

  • We have continued to increase our shared savings from the program each year since its inception. Our Telehealth program continues to provide convenient virtual access to our providers with more than 500,000 Telehealth visits in 2020. And our transfer center expanded again, delivering more admissions from non-CHS hospitals as patients requiring higher levels of care are transferred into our facilities.

  • Our strategic margin improvement program produced strong results and significant savings, and we are confident it will generate incremental results going forward as well. And in 2020, we significantly improved our capital structure due to a number of successful transactions.

  • In summary, as a result of our focused execution across both operational and strategic priority, the company had a strong finish to the year. Our 2020 fourth quarter same-store net revenue increased 4.5%. Adjusted EBITDA was $614 million in the quarter, up from $447 million last year. Excluding pandemic relief funds, adjusted EBITDA was $461 million, up 3% over the prior year quarter. While showing sequential improvements in admissions and adjusted admissions, COVID continued to impact our volumes during the fourth quarter, particularly on the surgery line as more patients deferred care as COVID in their community surged.

  • Looking forward via strategic opportunities that should produce growth on both the inpatient and outpatient side of the business. Our portfolio of hospitals is now primarily concentrated in Sunbelt states with attractive demographics, higher population growth and economic opportunity. Our stronger portfolio, coupled with high-return investments, positions the company for growth going forward.

  • Across our core portfolio, we are continuing to utilize the detailed planning process in each market that leverages multiple data sources, along with market intelligence, to pinpoint and then prioritize the most effective investment strategies within each particular market. This enables effective allocation of capital and other resources to drive growth. Through this process, we've added 250 incremental debt to our system over the past few years and 50 new surgical and procedural suites. These capital investments have helped meet demand and bolster positive volume trends in markets like Birmingham, Tucson, Naples, Knoxville, Northwest Arkansas, Huntsville, Fort Wayne and others. In 2020, we opened a new micro hospital in Tucson and a replacement hospital in La Porte, Indiana. We will open another replacement hospital in Fort Wayne later this year and add another de novo hospital in Tucson in early 2022.

  • We continue our emphasis on the development of service lines, thereby further increasing our acuity levels on the inpatient side. And our investments on the outpatient side are designed to expand entry points into our networks, providing more convenient out-of-hospital care environments and to satisfy the evolving consumer expectations about the availability and accessibility of health care services.

  • In 2020, we opened 3 new ambulatory surgery centers and 3 new freestanding emergency departments. More ASCs, freestanding EDs, urgent care centers, along with further expansion of our physician practice locations, are in the pipeline and under active development. With our stronger portfolio, we are on a path to successfully develop and grow both acute care services and our ambulatory networks moving forward.

  • Health care consumerism continues to be in sharp focus in a development area for the company. We continue to implement digital tools that help us interact with our patients, and these interactions help close gaps in care, elevate kept deployment rates and improve patient communication and experience as well as quality. And Telehealth, which I mentioned before, continues to be an opportunity for further development. We have also been focused on leveraging processes and technologies that connect patients from 1 tier setting to the next, which helps them navigate across network services and further builds brand loyalty.

  • Going forward, our hospital leadership teams are enthusiastic about the opportunities in their markets. And our corporate teams continue to support strategic, clinical and operational initiatives designed to enhance patient care and increase market share so that we continue to provide enhanced value for our patients in the communities we serve. We are focused on driving incrementally higher net revenue, EBITDA and EBITDA margin, improving positive free cash flow and lowering our leverage. In the medium term, we are targeting 15% plus EBITDA margins and reducing our leverage below 6x.

  • As we advance all of these strategies in 2021, we are doing so as a stronger and even more resolute organization. Our portfolio is strong, and our entire organization is excited about the future. I could not be more proud of where CHS is today, responding to the needs of patients throughout this pandemic while also achieving marked progress on our greatest strategic and operational priorities throughout the year. As a result, I remain confident that we are continuing to position and strengthen the company to build long-term value for all of our stakeholders.

  • With that, let me turn to turn the call over to Kevin.

  • Kevin J. Hammons - Executive VP & CFO

  • Thank you, Tim, and good morning, everyone. As Tim described, 2020 was a transformational year for the company. As we navigated the global pandemic, we made considerable strategic progress, and we finished the year strong. Today, I'm going to walk through some details on the fourth quarter and the full year as well as some other recent financial highlights.

  • During the fourth quarter, on a consolidated basis, net operating revenues came in at $3,119,000,000, down 5.1% from the prior year due to divestitures. On a same-store basis, net revenues increased 4.5%. This was comprised of a 9.5% decrease in adjusted admissions and a 15.5% increase in net revenue per adjusted admission. Similar to last quarter, our net revenue per adjusted admission benefited from increased acuity, higher rates and better payer mix.

  • Adjusted EBITDA was $614 million, up 37.4%. During the quarter, and included in that EBITDA, we recorded $153 million of pandemic relief funds.

  • Similar to the third quarter, our hospital leadership teams executed well with good expense management across a number of categories, including salaries, wages and benefits, which were 90 basis points lower year-over-year on a same-store basis; and purchased services and other expenses, which were 100 basis points lower year-over-year on a same-store basis. Our strategic margin improvement program continues to deliver cost reductions with additional savings from this program planned for 2021 and beyond.

  • During the fourth quarter, however, our supply costs continued to be negatively impacted by COVID-19, increasing 60 basis points year-over-year on a same-store basis, owing to increased pharmaceutical PPE, lab and testing supplies expense related to the pandemic.

  • Switching to cash flow. Cash flows provided by operations were $76 million for the fourth quarter of 2020. This compares to cash flow from operations of $194 million during the fourth quarter of 2019. Looking at the quarter-over-quarter decrease. Cash interest payments were approximately $73 million higher in the fourth quarter of 2020 due to the -- in part to the timing of payments. The company paid a professional liability claim of approximately $50 million during the fourth quarter. The company repaid approximately $75 million during the recent quarter related to Medicare accelerated payments and pandemic relief funds due to divestitures and other increases and decreases in cash flows were offset.

  • For full year 2020, our cash flows provided by operations were $2.2 billion. This compares to cash flows from operations of $385 million during the full year of 2019. The increase in 2020 cash flows over the prior year was attributable to the company receiving approximately $1.1 billion of Medicare accelerated payments. The company also received approximately $705 million and provide relief grants under the CARES Act. The company was able to defer approximately $140 million of payroll tax as a result of the CARES Act and other increases and decreases were generally offset, including improved cash from AR collections and working capital management.

  • Turning to CapEx for the year. We invested a similar amount of capital despite our divestitures. Our CapEx for full year 2020 was $440 million or 3.7% of net revenue compared to $438 million or 3.3% of net revenue in the prior year. As Tim mentioned, we continue to invest capital into our core portfolio to strengthen our markets. And as we look forward, we have a good pipeline of additional high-growth opportunities.

  • As it relates to liquidity, at the end of the fourth quarter, the company had $1.7 billion of cash on the balance sheet. At December 31, the company had no outstanding borrowings and approximately $679 million of borrowing base capacity under the ABL, with the ability to increase it up to $1 billion.

  • Switching to the CARES Act and pandemic relief funds. During 2020, we received approximately $705 million through the Public Health and Social Services Emergency Fund in both general and targeted distribution. We recognized into income, approximately $153 million of relief funds from the CARES Act during the fourth quarter and approximately $601 million for the full year. The remaining $104 million is currently on our balance sheet as a deferred liability, and we anticipate being able to recognize a substantial portion of that in 2021.

  • In terms of our divestiture program, we are pleased to have completed the formal plan. From the transactions completed in the fourth quarter, we generated approximately $300 million of incremental proceeds. We continue to receive inbound interest regarding potential transactions, and we will continue to assess the benefit of any future deals.

  • Moving to the balance sheet and capital structure, we made significant improvements during the year. At the end of the fourth quarter, we had approximately $12.2 billion of long-term debt and no near-term maturities. On the capital structure side, we executed a number of recent transactions. As a reminder, in the third quarter, we executed an open market debt repurchase program during which we used $143 million of cash to purchase $261 million of debt.

  • In late October, we launched a cash tender offer which ultimately allowed us to use $78 million of cash to repurchase $87 million of debt. And in December, we executed an exchange utilizing $400 million of cash and 10 million shares of company stock to retire $700 million of debt. Combined, these transactions captured approximately $340 million of discount on our debt retirement.

  • Following these transactions, we extended approximately $5.7 billion of debt. In December, we extended our 2023 first lien bonds up to 2027 and 2029. And then in January, we extended $1.8 billion second lien notes to 2029 and $1.1 billion first lien notes to 2031. In the past year, we have paid off over $1.1 billion of debt, lowered our leverage by approximately 1.5 turns and reduced annual cash interest run rate by approximately $190 million.

  • On Slide 13 of our supplemental slide presentation, we have included our pro forma debt maturity profile. This slide includes the refinancings I just mentioned. Also, following these transactions, we call the remaining $125 million of 2022 unsecured notes, and we will fund the purchase of these notes with available cash later this month. Adding all this together, during the past few quarters, we have significantly extended debt maturities and lowered annual cash interest. Our next maturity now is not due until June 2024.

  • Now I will walk through our full year 2021 guidance. Net operating revenues are anticipated to be between $11.7 billion to $12.5 billion. Adjusted EBITDA is anticipated to be between $1.6 billion to $1.8 billion, which does not include the potential recognition of additional pandemic relief funds. Net income per share is anticipated to be 0 to $0.60 per share based on weighted average diluted shares outstanding of 129 million to 130 million shares. Cash flow from operations is forecasted at $600 million to $750 million, excluding the repayment of Medicare accelerated payments. CapEx is expected to be between $400 million to $500 million and cash interest is expected to be $830 million to $840 million.

  • In terms of 2021, we expect expense savings from our strategic margin improvement program to build throughout the year, with more significant cost reductions in the back half of 2021. As such, in terms of EBITDA performance for the year, we expect the cadence of EBITDA to generally increase sequentially during the year, with our fourth quarter being our strongest EBITDA quarter of the year.

  • Ross, I'll now turn the call back over to you.

  • Ross W. Comeaux - VP of IR

  • Thanks, Tim and Kevin. At this point, Mike, we're ready to open up the call for questions. (Operator Instructions)

  • Operator

  • (Operator Instructions) Your first question comes from Frank Morgan from RBC Capital Markets.

  • Frank George Morgan - MD of Healthcare Services Equity Research & Analyst

  • Great job, guys. When you think about this sub-6 leverage target over the intermediate term, are you getting there? Is that more a function of margin expansion? Because I mean, your margins are getting pretty close to the mid-teens right now. Or is there something really more on the cash flow side, like longer-term view of CapEx? And I guess on the subject of CapEx, I just wanted to verify -- or excuse me, just cash flow, I want to verify that the 3 hospitals that have already -- that closed on January 1, is that already in your guidance? And I think you said there was one more hospital there that had it. And just curious if that was factored in either the proceeds or the EBITDA?

  • Kevin J. Hammons - Executive VP & CFO

  • Sure, Frank, this is Kevin. I'll start off here. As we think about getting below 6x levered, we certainly expect to continue to grow our EBITDA and naturally grow into our capital structure and believe that we will get there through a lot of organic growth as well as some additional EBITDA margin growth. So as we think about some of the capital we're spending, the additional access points and growth opportunities we have in our markets with our core portfolio, I believe we'll get there.

  • We'll also be generating positive free cash flow as we move out into the future. And think that there are opportunities for some debt reduction through cash flow generation as well. With respect to the guidance, the hospitals that we did close already, those are all factored into our guidance at this point.

  • Operator

  • Your next question comes from Josh Raskin from Nephron Research.

  • Joshua Richard Raskin - Research Analyst

  • Could you just give an update on your outpatient development? I think I heard 3 ASCs and 3 freestanding EDs this year, maybe perhaps put that in the context of the $400 million to $500 million in CapEx that's expected this year?

  • Tim L. Hingtgen - CEO & Director

  • Josh, this is Tim. I'll kick it off, and maybe Kevin can wrap it up with putting it into perspective with our total CapEx spend. But again, really pleased over the last several quarters with our advancement of our access point strategy. We've given you regular updates on our quarterly calls. Right now, 13 freestanding EDs, with the 3 that we opened last year, 3 more in the pipeline that are scheduled to open this year. Also really bullish on our opportunities on the primary care side, be that traditional primary care and in our urgent care and walk-in care centers. Seeing some really good lines of sight on where we can expand those access points. And they're generally relatively low-cost entry points for us in our market. So not really a capital-intensive at all. And then in our ASC front, again, really pleased with the work of our ambulatory surgery group here at the company in partnership with our hospital leadership teams, surgeons in our markets. We have 3 more of those scheduled to come online this year. So as we said in our remarks, very active pipeline. We work it every day. Just -- I couldn't be more pleased with the status of the portfolio right now in terms of having these types of development opportunities and physician partners who want to join forces with us.

  • Kevin J. Hammons - Executive VP & CFO

  • And I think Tim really kind of touched on a key point there related to our capital spending. These are not overly capital-intensive type projects. So those are -- our pipeline of those initiatives are all baked into our capital guidance and projections. And we also have some opportunity with leasing and so forth to accelerate and make sure that we get these access points moving along quickly.

  • Operator

  • Your next question comes from Brian Tanquilit from Jefferies.

  • Brian Gil Tanquilut - Senior Equity/Stock Analyst

  • I guess, I'll just follow-up on Frank's question. Tim, you gave that sort of guidance, 15% EBITDA margin, 6x -- less than 6x leverage, medium-term guidance. How do you define medium term, I guess, is my first part of my question. Then as we just think about the drivers, right, I mean, is this going to be mostly SWB? Or is this kind of like a shifting in the mix between outpatient, inpatient and service line mixes -- mix changes? And also, what kind of capital do you think you need to spend to get to that target?

  • Kevin J. Hammons - Executive VP & CFO

  • Brian, this is Kevin. I'll start off here. So in terms of medium term, we're kind of defining that as 2 to 4 years. It's certainly not anticipating getting there in 1 year, but sooner than 5 years. So we'll define that as 2 to 4 years. And with regard to -- I think a lot of it does come through our growth initiatives, some -- the margin expansion. In terms of capital spending, I think what you'll see -- and we've talked about this in the past, is our capital as a percent of net revenue has been somewhat diluted because of the divestitures. Revenue that's been in there as we get to 2021 and a year with fewer divestitures and more of a normalized run rate on revenue. And of just the core portfolio of hospitals, you'll see our capital spending as a percent of the net revenue of our core hospitals, but much more like a normalized run rate. And I think that the current $400 million to $500 million that we're estimating to spend will give us everything we need to do this year.

  • Tim L. Hingtgen - CEO & Director

  • Brian, and this is Tim. I'll add on to Kevin's comments. We're preaching a lot of balance in the organization right now, balance in terms of where the margin expansion comes from. Still seeing opportunities on the cost side and also improving our -- frankly, our margin because we're backing into some fixed costs with incremental revenue expansion in so many of our markets. The stronger portfolio, the investments we've made over the last couple of years into incremental capacity.

  • The other part of balance that we preach is looking at opportunities on both the outpatient and the inpatient side, with our transfer center, with our investments into service lines, medical staff development and driving acuity, we think that's key to our long-term prospects. And as we go through strategic planning processes, with our markets, we see just tremendous opportunities to continue to leverage that.

  • Operator

  • Your next question comes from Ralph Giacobbe from Citi.

  • Ralph Giacobbe - Director and Co-Head of Americas Healthcare Research

  • Can you give us perhaps a sense of how the year started just in terms of COVID and core trends? And then more recently, just given weather across the south and particularly Texas, was hoping you give us a little bit of sense of whether there's been impact there and maybe frame what that's been or how it could affect the first quarter. And if I could squeeze in just one more quick one. Can you give us a little bit of a sense of underlying assumptions baked in the guidance, specifically for volume and pricing, either off of 2020 or maybe that 2019 baseline?

  • Tim L. Hingtgen - CEO & Director

  • Ralph, this is Tim. I'll go ahead and kick it off in terms of the COVID progression. As I pointed out earlier, we had about 8,000 -- I'm sorry, 14,000 COVID-positive admissions to our hospitals in the fourth quarter, which was a sizable increase over the third quarter. We were relatively, I'll say, spared from way to fly in the bulk of our market. So as the year progressed, obviously, we felt the impact in the second quarter with the shutdown, no elective revenue to speak of and very little COVID cases. In the third quarter, in the second wave,we were a little bit more impacted. I think we had about 8,000 COVID-positive inpatients in that quarter.

  • We had a really good balance throughout the quarter, as we shared in our earnings release, in our discussion with you guys last time, that we had really strong reopening efforts underway. It didn't have nearly a serious of an impact on elective volumes because, frankly, our facilities were able to manage that dual-track program so effectively.

  • For this latest wave, with about 14,000, again, COVID inpatients, we did see some limitations in terms of having to preserve more capacity for COVID inpatient care. We also had, I think, an increase in consumer reluctance to step into our hospitals. For elective care, it just felt, frankly, it was best to deferred and wait for vaccination and whatever the case may be.

  • Now with that being said, in this quarter, in particular, we're very focused on -- are we opening game plan that we deployed so successfully from the prior waves. Again, right now, we are on a pretty good run rate of getting the business back in. We have had this major weather event happen this past week, in particular, impacting a lot of our markets. But it's intra-quarter, so that's good news. It gives us an opportunity to continue to work with patients just like we have in the past with COVID. We've had to unfortunately cancel our deferred care.

  • Lynn, you have anything to add in terms of the COVID response or results?

  • Lynn T. Simon - President of Clinical Operations & Chief Medical Officer

  • No, I think you covered it well. I think the increase, particularly in the fourth quarter.

  • Kevin J. Hammons - Executive VP & CFO

  • And Ralph, this is Kevin. Related to your question on guidance. So how we're looking at this is in terms of coming up with the guidance, we started with a kind of bottoms-up approach. We looked at it from a top down, a number of different scenarios and really due to the variability of what may happen as a result of COVID, the current spike that we have seen to start off the year and uncertainty around when the vaccination may really have some impact. We gave a little wider range. There's really multiple, I'd say, scenarios and multiple variables, which -- related to both volume, acuity and payer mix. And it's difficult to kind of give a specific range on any one of those variables without really considering all of them. So I think if you just think about the midpoint of the range and the way we're thinking about it, there's multiple ways that you can get there with less volume and higher acuity or more volume and lower acuity and still get to the same answer.

  • Operator

  • Your next question comes from Kevin Fischbeck from Bank of America.

  • Kevin Mark Fischbeck - MD in Equity Research

  • Okay. Great. I was wondering how you were thinking about labor costs for the year. I guess that there's maybe some competing or conflicting views on whether the labor shortage that you were seeing will exacerbate as the year goes on, as people look to retire, et cetera, or whether it will get better as you don't need nurses in quarantine anymore. If we see the snapback in utilization, are you accepting labor cost pressure? Or is that going to be a source of some of the margin expansion you're looking for?

  • Kevin J. Hammons - Executive VP & CFO

  • We have -- and I'll start off here, Kevin. We have, I think, done an extremely good job of managing our labor costs through this past year in terms of our productivity as well as in terms of taking care of our employees through the pandemic. I think there's -- if we look forward, there's certainly some pressure right now on labor costs. And as everyone is aware of, the cost of traveling nurses and so forth. And just because of COVID, some of the pressures that, that's put on, we think that -- would expect that to decrease over the course of the year as some of the pressure is relieved on the system. And overall, I think we'll be able to manage through the labor costs as well as continuing some of the productivity programs that we have in place, which will offset as well as some of the labor pressures.

  • Tim L. Hingtgen - CEO & Director

  • Kevin, this is Tim. Just to add to that. Obviously, mindful of the macro dynamics out there with particularly nursing staffing, clinical staffing resources, we've always kept a close eye on it. And as a company, even before COVID, we've set up some internal nurse recruitment functions using the company's resources to support key markets where we've invested our capital and certainly need to have a ready supply of nurses and clinicians to fill that capacity. That served us well throughout the COVID pandemic.

  • In general, always focused on retention of our nurses, always focused on recruiting and building a stronger pipeline over the long run. Exciting stuff for us that we're doing some on-campus nursing programs in select markets. Partner with Jersey College to really start with those nurses early in their journey and then bring them into our networks of care. So we'll watch that development over the next couple of years. But those are the types of partnerships that are new. We also had some long-standing relationships with nursing programs across most of our communities where we fund scholarships or faculty physicians. So we're trying to stay on the front end of supporting the development of high-quality nurses.

  • Operator

  • And our last question comes from Andrew Mok from Barclays.

  • Andrew Mok - Analyst

  • As cases declined from January peak, so I was hoping you can provide an update for how quickly non-COVID utilization is reentering the hospital system? And maybe comment on any differences you're seeing between the commercial and Medicare populations.

  • Tim L. Hingtgen - CEO & Director

  • Andrew, this is Tim. I'll go ahead and kick it off. In terms of the rebound of this current wave, as I said earlier, cases peaked mid-January. We were already active in our redeployment plans, just like we have in the subsequent waves -- or I'm sorry, previous ways of COVID, wave 1 and wave 2. A little bit slower of a rebound in some of our communities, I think largely due to some patient hesitancy. We're hearing a little bit more from our providers that patients are getting the vaccine and now want to wait for that vaccine to take effect. So we say that with optimism that bringing patients back into the health care system vaccinated, reducing the spread, all that would bode well for us in the near to midterm. But the same playbook is underway in terms of staying close with our patients. As patients have rescheduled, we've worked with physician practices, our employed practices as well as independent practices to make sure that when we have capacity, we're working those schedules to get patients back in as quickly as they're comfortable doing so.

  • The other part, I think that's important here, as I said earlier, is we were seeing some weekly improvements in our revenue and our volumes. This week, we did have a little bit of a setback with the weather event that's hit the Sunbelt. Frankly, we're not quite built for that in this part of the country in our southern markets. But for the most part, still doing that same game plan of keeping track of what's canceled. I'm looking at extending schedules onto Saturdays in many cases, to be convenient for patients and providers to make up for what the weather impact is put upon us.

  • Kevin, anything else to add?

  • Kevin J. Hammons - Executive VP & CFO

  • I think the only other thing I'd add, and I think you captured it well there is, at this point, we've not seen any real change in the patient mix as the procedures start to come back in.

  • Operator

  • I will now turn the call over to Mr. Tim Hingtgen for closing remarks.

  • Tim L. Hingtgen - CEO & Director

  • Thank you, Mike. We would like to thank everyone for spending time with us today. I would like to once again express how grateful we are to all of our employees, physicians, providers, regional presidents and hospital leadership team who've all been at the forefront of this pandemic, and who remain committed to providing exceptional care across all of the communities we serve. And I also want to express my gratitude to our company's leadership team for demonstrating the ability to effectively plan and execute upon all of our opportunities throughout the past several quarters, which concluded with a strong finish to 2020.

  • This completes our call for today. We look forward to updating you on our progress throughout 2021. And once again, if you have any questions, you can always reach us at (615) 465-7000. Thanks again, and have a great day.

  • Operator

  • Ladies and gentlemen, this concludes today's conference call. Thank you for participating. You may now disconnect.