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Operator
Greetings, and welcome to the UPC Insurance 2017 Third Quarter Financial Results Conference Call. (Operator Instructions) .
As a reminder, this conference is being recorded.
I would now like to turn the conference over to your host, Adam Prior. Thank you. You may begin.
Adam Prior - SVP
Thank you, and good morning, everyone. Thank you for joining us. You can find copies of UPC's earnings release today at www.upcinsurance.com in the Investor Relations section. You're also welcome to contact our office at (212) 836-9606, and we'd be happy to send you a copy. In addition, UPC Insurance has made this broadcast available on its website.
Before we get started, I'd like to read the following statement on behalf of the company.
Except with respect to historical information, statements made in this conference call constitute forward-looking statements within the meaning of the federal securities laws, including statements relating to trends in the company's operations and financial results and the business and the products of the company and its subsidiaries. Actual results from UPC may differ materially from those results anticipated in these forward-looking statements as a result of risks and uncertainties, including those described from time to time in UPC's filings with the U.S. Securities and Exchange Commission. UPC specifically disclaims any obligation to update or revise any forward-looking statements, whether as a result of new information, future developments or otherwise.
With that, I'd now like to turn the call over to Mr. John Forney, UPC's Chief Executive Officer. Please go ahead, John.
John L. Forney - CEO, President and Director
Thanks, Adam.
This is John Forney, President and CEO of UPC Insurance. With me today is Brad Martz, our Chief Financial Officer. On behalf of everyone at UPC, we appreciate your taking time to join us on the call.
We had some big milestones at UPC Insurance during the quarter. We passed 500,000 policies in-force; $1 billion premium in-force; and, oh yes, we had to deal with a couple of hurricanes, too.
I want to put those hurricanes in perspective for you.
For the first time in history, 2 Cat 4 hurricanes made landfall in the United States in the same year; and they made landfall in our 2 largest states, Texas and Florida. And Irma went right through our area of largest concentration in Florida, the Southwest coast, where we have over $36 billion of total personal and commercial lines exposure and combined market share of 12%, double our statewide market share of 6%. And yet, even after all that, Harvey and Irma used less than 20% of our reinsurance capacity, leaving us at least $2.2 billion for other events.
We retained $83 million of gross hurricane losses and another $30 million of other cat losses earlier in the year and only at the benefit of the AmCo merger since the beginning of Q2. But we still show positive operating income for the first 9 months of 2017, and we have a chance to show positive net income for the full year even after taking into account all the aforementioned cat losses and over $40 million of non-recurring merger charges and noncash amortization.
Those results demonstrate the financial resiliency of our company, and we appreciate our investors, reinsurance partners and others that have helped to make us so strong.
Operationally, we did well in the quarter. We have received over 35,000 claims just from Harvey and Irma compared to about 28,000 for the entire year of 2016. Receiving 16 months' worth of claims in 1 month will put a strain on the resources of any company, and we certainly felt the pressure in the quarter. But our claims team's preparation and hard work paid off. To date, we have closed almost 85% of Harvey claims and over 50% of Irma claims. And while the environment has been challenging from a service standpoint, Scott St. John and his team answered the bell and solved every problem that arose.
As I alluded to in my opening, hurricanes were not the only story at UPC during the quarter. We continued to put profitable new business on the books. In September, we wrote 13,000 new business policies, an amazing number considering that our 2 largest states were shut down for much of the month. For the quarter, we grew our personal lines policy count by 4.7% and our commercial lines policy count by 1.1%. Retention was over 90%. We did all of that while improving our core underwriting performance across the board, and the rate increases put in place earlier this year on over 70% of our book are just beginning to flow through our results.
At this point, I'd like to turn it over to Brad Martz to discuss our financial results in more detail. Brad?
Bennett Bradford Martz - CFO
Thank you, John, and hello. I'm Brad Martz, the CFO of UPC Insurance. I'm pleased to review the financial highlights of our most recent quarter. But before we get to those, I would like to remind and encourage everyone to review our press release and Form 10-Q for more information regarding our results.
Highlights of UPC's strong third quarter 2017 were solid revenue growth of 35% year-over-year; improving underlying loss and expense ratios; catastrophe losses of approximately $83 million or $1.26 per share, which drove a non-GAAP operating loss of $21.2 million or $0.50 a share; and a GAAP net loss of $28 million or $0.66 a share. Underlying combined ratio of 81.5% was a 10-point improvement from the prior year.
Some additional insight into UPC's revenue growth for the quarter includes gross premiums written of $267 million, up 38% year-over-year; gross premiums earned of $268 million, 54% growth year-over-year; net premiums earned of $152 million, up 27%.
Direct premiums written for the quarter were derived 15% from Florida, 23% from the Gulf region, 17% from the Northeast and 10% from the Southeast, with a mix of 82% personal lines and 18% commercial lines. Florida's growth year-over-year was mainly driven by American Coastal Insurance Company's commercial gross written premium. Organic personal property gross written premium grew approximately 15% year-over-year from all regions. Assumed premiums of $9.6 million during the quarter were nearly all related to the commercial E&S property business underwritten by AmRisc.
Net investment income increased $4.8 million or 81% year-over-year.
Our total policies in-force at September 30 eclipsed 511,000. And as John mentioned, premiums in-force exceeded $1 billion at the end of the quarter, a landmark milestone for UPC Insurance.
UPC third quarter losses increased 97% from $73 million last year to $143 million this year, driven by catastrophes and the inclusion of AmCo in the current year. Included in those results were approximately $83 million of net retained catastrophe losses from hurricanes Harvey and Irma as well as approximately $1 million of favorable reserve development on prior accident years during the quarter. These items in total added over 53 points to the net loss ratio during the quarter.
Excluding the impact of net catastrophe losses and prior year favorable reserve development, UPC's gross underlying loss ratio improved over 12 points year-over-year due primarily to lower attritional loss ratios of American Coastal's commercial residential business and reduced non-cat loss frequency compared to the same period a year ago.
UPC saw its non-loss operating expense increase approximately $23.5 million or 48% year-over-year. $15.2 million or 65% of the change was driven by policy acquisition costs, consistent with UPC's direct written premium growth, as well as the inclusion of AmCo's policy acquisition cost. $8.3 million or the remaining 35% of the change was driven by other operating expenses, which are primarily fueled by amortization intangible assets, which increased approximately $6.5 million year-over-year.
For the quarter, our gross expense ratio improved 1.3 points to 27.1%. UPC's gross underlying expense ratio, which adjusts for operating expenses by the ceding commission and noncash amortization expenses, was even better, improving approximately 5.8 points year-over-year.
Despite the historical level of catastrophe losses during Q3, our balance sheet, capitalization and reinsurance program remained strong. UPC ended the quarter with total assets of nearly $2.2 billion, including over $1 billion of cash and invested assets, a significant increase to our flow of over $400 million from the same period a year ago. Our liquidity included approximately $41 million of unrestricted cash at the holding company, which is available for contribution to our statutory companies if necessary. Total assets and liabilities both increased significantly during the quarter but proportionately due to changes in loss reserves and the reinsurance recoverable related to the cat losses incurred.
At a minimum, UPC believes it still has roughly $2.2 billion of catastrophe reinsurance remaining until May 31, 2018, for any number of events until that limit is exhausted, net of all expected payments related to hurricanes Harvey and Irma.
Shareholders' equity declined to approximately $501 million due to the net loss during the quarter, which is partially offset by an increase in unrealized gains in the company's investment portfolio.
The combined statutory surplus of the group at the end of the quarter was approximately $352 million.
I'd now like to reintroduce John Forney for some closing remarks.
John L. Forney - CEO, President and Director
Thanks, Brad. A doctor once told me that given my family history, I would probably live a long life. So he told me I better take care of the equipment.
UPC's financial resiliency in the face of the historic 2017 hurricane season tells me the same thing about our company. We are going to be around for a long time. So we are building and running UPC with that in mind. We are grateful to all our investors for supporting us on that journey.
At this time, we'd like to open up the line for questions.
Operator
(Operator Instructions) Our first question comes from Greg Peters with Raymond James.
Charles Gregory Peters - Equity Analyst
I wanted to give you a chance to provide more color around the catastrophe losses, specifically how it breaks up between Irma and Harvey, how many claims were closed without a payment. There's discussion around the risk of late notice of claims. And of course, there's always lurking out there potential Assignment of Benefits fraud. So there's a lot that I asked in that one question, but maybe you can provide some additional color.
Bennett Bradford Martz - CFO
This is Brad. The gross loss estimates for Hurricane Harvey we recorded at $50 million at the end of the quarter, and Irma was $400 million. And as of yesterday, we've got total payments on Harvey of about a little over $35 million and almost $82 million for Irma.
Charles Gregory Peters - Equity Analyst
And on Harvey, how many of those claims were closed without payment? Do you have an idea?
John L. Forney - CEO, President and Director
43% of the Harvey claims have been closed without payment, and 21% of the Irma claims have been closed without payment.
Charles Gregory Peters - Equity Analyst
Okay. And so I guess the reinsurance conversation is going to be an important topic over the next several months. First, if you could follow up with some color around your reinsurance recoverable. And I assume everything is progressing in terms of the recoveries there. And then second, talk about what your perspectives are for reinsurance costs in 2018.
Bennett Bradford Martz - CFO
Sure, I'll start. This is Brad. On the reinsurance recoverable, yes, we are having no problem communicating and working with our reinsurers. We don't expect any credit risk related to the recoverable. A vast majority of our program, as you know, is cash collateralized. We're very fortunate to be working with great reinsurance partners who have already -- one of which has been kind enough to advance some monies already. So we're in an enviable position where we are not going to be a forced seller of any securities, and that is going very smoothly.
John L. Forney - CEO, President and Director
Greg. This is John. With regard to what's going to happen in the future with reinsurance prices, we're not in the prediction business, and so I won't add to that cacophony of voices that have made such predictions. I would just say that it's our hope that carriers that have fared well in the storms in terms of underwriting and claims performance will be rewarded with pricing that's more favorable than companies that did not fare so well. So I think if I had one prediction to make, it would be that we'll see some differentiation, which has been lacking in the market in the last few years, between those carriers that have claims infrastructure and good underwriting and those that maybe are lacking a little bit in that regard.
Charles Gregory Peters - Equity Analyst
Okay. The final question then I'll re-queue. Can you just update us on the company's relationship with Allstate and GEICO?
John L. Forney - CEO, President and Director
Both continue to be very strong and growing.
Charles Gregory Peters - Equity Analyst
Any new states for GEICO or Allstate that they're partnered up with you? Or any additional color?
John L. Forney - CEO, President and Director
GEICO writes across our footprint. Allstate writes with us currently only in Florida. I believe our book of business with Allstate makes us their largest partner in Florida, and we have a regular, very healthy and productive dialogue about how to grow that book of business in Florida and potentially elsewhere. And GEICO's business with us does nothing but continue to grow.
Operator
(Operator Instructions) Our next question comes from Arash Soleimani with KBW.
Arash Soleimani - Assistant VP
Just to start off, what was the gross prior period reserve development in and outside of Florida?
Bennett Bradford Martz - CFO
When you say outside of Florida, you're trying to bifurcate the reserve development between Florida and outside of Florida? Is that what you're asking, Arash or...
Arash Soleimani - Assistant VP
Yes. Yes. Oh, go ahead.
Bennett Bradford Martz - CFO
Are you looking for more color on the $5.9 million of adversely reported last year? I'm not sure which number you were trying...
Arash Soleimani - Assistant VP
Oh, within -- oh, 3Q '17.
Bennett Bradford Martz - CFO
Okay. So the favorable reserve development in the third quarter '17 of roughly $1 million was primarily driven by accident year 2016 and Hurricane Matthew.
Arash Soleimani - Assistant VP
Okay. And the other question I had was on the amortization. What's the right way to think of that quarterly -- in the fourth quarter and in the first quarter of 2018 and then beyond that?
Bennett Bradford Martz - CFO
Sure. Note 7 to our Form 10-Q includes some additional information on amortization. For the fourth quarter, it'll be approximately $12 million. For Q1 '18, approximately $8.5 million. And then for the balance of 2018, second quarter, third quarter and fourth quarter 2018, approximately $1.4 million in each quarter for a total of $5.5 million. So about $33.2 million in 2017 calendar year and $14 million in 2018.
Arash Soleimani - Assistant VP
And can you -- I think you may have mentioned this. What was the statutory capital at Q3 and also HoldCo cash at Q3?
Bennett Bradford Martz - CFO
HoldCo cash, I reported, was approximately $41 million at the end of the quarter. And statutory capital was $352 million.
Arash Soleimani - Assistant VP
$352 million, okay. And what are the plans to downstream any of the cash in the subsidiaries before year-end? And if you do have plans to down stream, how much are you thinking?
Bennett Bradford Martz - CFO
We haven't made formal decisions in that regard yet. We've got a board meeting later this week where we might -- management may make some recommendations for the board to consider, but those amounts have not been determined yet. We have done lots of capital analysis and feel good about our ability to contribute additional capital if necessary.
Arash Soleimani - Assistant VP
For American Coastal, what was the split for Harvey and Irma?
Bennett Bradford Martz - CFO
American Coastal didn't have anything for Harvey. BlueLine, which is part of AmCo, did incur a $5 million retention for Harvey as well as for Irma commercial E&S business. But American Coastal's Irma loss was about -- we pegged it at $130 million, with the balance being...
Arash Soleimani - Assistant VP
$1 billion?
Bennett Bradford Martz - CFO
Yes. Well, the balance plus the other $320 million being UPC.
Arash Soleimani - Assistant VP
And for the -- in terms of the ceded earned premium in the quarter, how much of the ceded earned premium was from the quota share versus the XOL cover?
Bennett Bradford Martz - CFO
I don't have that number handy. I could get it for you. Give me one second.
Arash Soleimani - Assistant VP
Sure.
John L. Forney - CEO, President and Director
Arash, let -- we'll get back to you with that number. We should move on.
Operator
(Operator Instructions) Our next question comes from Greg Peters with Raymond James.
Charles Gregory Peters - Equity Analyst
I wanted to circle back around conversations you've had with the OIR in the quarter and after the quarter, specifically around feedback you've gotten from them regarding your performance of the claims, how you've been processing claims and then, more specifically, conversations, if any, you've had about the possibility of higher prices due to reinsurance costs rising.
John L. Forney - CEO, President and Director
We've had great conversations with OIR, and we have a long-standing, very healthy and positive relationship with them. We think the new commissioner is doing a terrific job. He actually visited our headquarters in person to spend time with us this quarter. And to my knowledge, it's the first time a Florida insurance commissioner has done that, and we really appreciated that visit and had a very productive dialogue with him. We're an open book for our investors, our regulators, our reinsurance partners, and so we don't have any secrets from OIR about what we're doing. We have done a great job on the claims situation. That doesn't mean that every now and then there isn't something that falls through the cracks. Every time something like that happens, we address it very quickly and solve the problem. And that's been our mode of operation here in the wake of the hurricanes. We haven't had any specific conversations with OIR about prices going up for increases in reinsurance. There is a statutory capability in Florida to do an expedited rate increase specifically to address reinsurance rate increases, but we're not anticipating that at this time.
Charles Gregory Peters - Equity Analyst
And then on the reinsurance -- getting back to reinsurance, John, I know you don't really want to get -- go down the slippery slope of commenting on what's going to happen with pricing, but a large percentage of your coverage or limit that you bought didn't get any -- hit with any losses in 2017. How do you think your reinsurers that didn't get losses in the higher layers are going to react around conversations with pricing in '18?
John L. Forney - CEO, President and Director
We're really fortunate to have a very strong panel of reinsurers that are partners that have been with us for many years. And even though there've been losses in the last couple of years, the reinsurers that have been with us for the last 5 years are all profitable and have earned good returns. We want it to be a win-win partnership for the long term, and I think that's the kind of relationship we have with our reinsurers. Most of our reinsurers are spread throughout our programs, there aren't necessarily a lot that are hiding in the upper layers and don't have any losses. But we have a pretty good spread on our reinsurance book. But we have a concentration with a core group of partners that have a significant commitment to us, that we're their largest intermediate -- we're their largest counterparty, and they're our largest reinsurers. And so we talk many times a year, regardless of whether there are hurricanes, about how we're going to structure the program next year. We've already begun to have those discussions, and we just feel good about where we're going to end up without predicting whether that's going to be flat or up or down. We feel that we are going to get the benefit of the doubt from our reinsurance partners because we are who we said we are, and we're delivering after these events like we thought we would.
Charles Gregory Peters - Equity Analyst
Right. The other component of the reinsurance cover that you have is the aggregate program to, in effect, cover the kitty cat events. That -- I believe that renews at the beginning of the year. How is that process going? And then the last question would be just if you can update us on your experience around assignment of benefit fraud in the State of Florida.
John L. Forney - CEO, President and Director
Sure. On the agg, it does renew at the beginning of the year, and we are actively out in the market right now trying to see what kind of structure and pricing would be available. As you know, it's been very active last couple of years in the so-called kitty cat market, and there's been pressure on those programs. So we have -- we're out there with what we think is a good strategy, and we'll see how that goes. With regard to AOB, I don't know that we have any particular insight on AOB with regard to the hurricanes. We have not seen a lot of activity with regard to AOB on the hurricanes. It doesn't mean there won't be activity as we go forward, but it has not stood out so far as a core part of Irma in Florida. The bigger picture on AOB from our perspective is that it continues to be a significant issue in Florida, especially in Southeast Florida, especially in Dade and Broward County. And there is no legislative solution in sight. There are some things that are being done, and we have some things pending that we think are going to help at the regulatory level. And the commissioner and his team have been very supportive of trying to find things to help curb the abuse without prohibiting legitimate assignments. And we're working closely with them to try to accomplish that.
Operator
We have a follow-up from Arash Soleimani with KBW.
Arash Soleimani - Assistant VP
In the fourth quarter, has there been any noise from Tropical Storm Philippe?
Bennett Bradford Martz - CFO
No. We believe -- yes, there has been -- there have been losses but will not be impactful to the quarter. We believe the vast majority of those losses will be ceded under our aggregate reinsurance program. And to follow-up on your previous question, ceded earned related to the quota share was $23 million during Q3.
Arash Soleimani - Assistant VP
Okay. And the rest was the XOL then? Okay.
Bennett Bradford Martz - CFO
Correct.
Arash Soleimani - Assistant VP
The other question I had, just following on to the Philippe question. Were there any other kitty cats in Q4 year-to-date so far in the quarter?
Bennett Bradford Martz - CFO
Kitty cats, no. We had an 8, which was small and insignificant as well, but that's a named storm. But nothing else significant.
Arash Soleimani - Assistant VP
Okay. And in terms of the assumed premiums of $9.6 million in the quarter, I think you made a comment in your preliminary remarks. But did you say what part of that came from the American Coastal captive?
Bennett Bradford Martz - CFO
Almost 100% of it.
Arash Soleimani - Assistant VP
100%, okay. So there was nothing that -- oh, go ahead.
Bennett Bradford Martz - CFO
Yes, the -- BlueLine is not a captive of American Coastal. It's a subsidiary of AmCo holding. It has nothing to do with American Coastal Insurance Company.
Arash Soleimani - Assistant VP
Okay. And has there been anything else going on with TWIA at all?
John L. Forney - CEO, President and Director
No.
Arash Soleimani - Assistant VP
Nothing, okay. And remind me, what was the latest rate increase you received in Florida and what the date was where it went into effect?
John L. Forney - CEO, President and Director
It's 8.4% on our legacy book of business, and it was -- it varied from -- that's the overall. It varied from county to county. It's been in effect for 3 months now, and we're starting to see some of the first renewals onto that. And we've retained the business while getting the rate increase. That's been terrific. We also have about an 8.3 rate percent increase pending on our other product in Florida, our family security product. That's pending before the OIR right now.
Arash Soleimani - Assistant VP
Okay. And I know you made some comments in terms of rates, and I don't want to get too much into detail on that. But my question was aside from the reinsurance -- you said you can make a filing potentially for -- to pass through the reinsurance rate increases. But just broadly speaking in terms of the Florida market, do you expect the Florida market to harden as a result of these storms, primarily rates kind of more broadly?
John L. Forney - CEO, President and Director
I think the Florida market has been hardening as a result of the AOB difficulties that some of the smaller and takeout-oriented carriers have faced as a result of the retention that almost everybody took on Matthew last year, as a result of the continuing AOB and retention that people will take this year. It's been a hardening market for some time now, and that's worked to our advantage.
Arash Soleimani - Assistant VP
And just in terms of these storms, beyond the rate increases from the AOB, do you think these storms will result in further increases on top of the AOB increases?
John L. Forney - CEO, President and Director
I don't know that we have any way to predict that nor would we really want to. We just -- we like the way that we're positioned in Florida. As I said, we started to grow again in Florida. We grew our policy count in Florida in the quarter, again, by about 5% just for the quarter, because there is somewhat of a flight to quality going on in the state as hurricanes have become more prevalent the last couple years and some of the other carriers have had some difficulties in delivering to their agents.
Arash Soleimani - Assistant VP
And if we do see primary rates go up in Florida and if that does -- if that causes more policies to go into Citizens, would you look to do more citizens takeout? Or do you see an opportunity there potentially?
John L. Forney - CEO, President and Director
You were breaking up and you went into a language that we didn't quite understand.
Arash Soleimani - Assistant VP
What I was trying to ask is if rates do go up in Florida and that causes more policies to go into Citizens, was that an opportunity ...
John L. Forney - CEO, President and Director
If rates go up more -- say that again. You're still breaking up.
Arash Soleimani - Assistant VP
If rates go up in Florida and more policies go into Citizens as a result, would that present an opportunity for you? Or you'd want to go into more Citizens takeouts?
John L. Forney - CEO, President and Director
I apologize, we still can't make out the question with your connection you have.
Adam Prior - SVP
John, this is Adam. If you can hear me, the question was, in the event that rates continue to go up, would you consider Citizen takeouts?
John L. Forney - CEO, President and Director
Adam, I -- you have a bad connection as well, or we do. We couldn't understand your question either.
Arash Soleimani - Assistant VP
I'm hearing Adam. Yes, there might be a connection on your end. I heard Adam clearly. Can you hear me any better now or...
John L. Forney - CEO, President and Director
We can't hear you.
Arash Soleimani - Assistant VP
So I was basically trying...
John L. Forney - CEO, President and Director
(inaudible).
Arash Soleimani - Assistant VP
In terms of the quota share that you have, is that something that would get renewed at December 1? Or have you already been in that process?
John L. Forney - CEO, President and Director
Your connection is still bad, but I think I understood you to ask about the quota share, and it's something we're looking at and evaluating.
Arash Soleimani - Assistant VP
Okay. And my other question was on the Kroll rating. What does the Kroll rating allow you to do? Does it...
John L. Forney - CEO, President and Director
Arash, Arash, I'm sorry, we can't hear you. We can't understand your questions. I think we're going to have to move on. Your connection is really bad.
Adam Prior - SVP
You might want to try and re-queue.
Operator
(Operator Instructions) And gentlemen, there are no further questions.
John L. Forney - CEO, President and Director
Okay, we apologize for the technical difficulty we experienced there at the end of the call, but we appreciate everybody's interest in our company and appreciate your partnership on the journey. Thank you so much for your time today.
Operator
Thank you. This concludes today's teleconference. Thank you for your participation. You may disconnect your lines at this time.