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Operator
Ladies and gentlemen, thank you for standing by, and welcome to the Fourth Quarter and Full Year ACCO Brands Earnings. (Operator Instructions) I would now like to turn the call -- conference call over to your speaker today, Christine Hanneman. Please go ahead.
Christine J. Hanneman - Senior Director of IR
Good morning. This is Christine Hanneman, Senior Director of Investor Relations. Welcome to ACCO Brands Fourth Quarter and Full Year 2020 Earnings Conference Call.
Speaking on the call today are Boris Elisman, Chairman, President and Chief Executive Officer of ACCO Brands Corporation; and Neal Fenwick, Executive Vice President and Chief Financial Officer. Slides that accompany this call have been posted to the Investor Relations section of accobrands.com.
When speaking about our results, we may refer to adjusted results. Adjusted results exclude transaction, integration and restructuring costs and reflect an adjusted tax rate. Schedules of adjusted results and other non-GAAP financial measures and a reconciliation of these measures to the most directly comparable GAAP measures are in the earnings release and slides that accompany this call. Due to the inherent difficulty in forecasting and quantifying certain amounts, we do not reconcile our forward-looking non-GAAP measures.
Forward-looking statements made during the call, including statements concerning the impacts of the COVID-19 pandemic on the company, are based on the beliefs and assumptions of management based on information available to us at the time the statements are made. Our forward-looking statements are subject to risks and uncertainties, and our actual results could differ materially.
Among the factors that could cause our results to differ materially from our forward-looking statements are the scope and duration of the COVID-19 pandemic, government actions and third-party responses to it and the consequences for the global economy as well as the regional and local economies in which we operate; uncertainties regarding how geographies, distribution channels and consumer behavior will evolve over time in response to the pandemic; and its impact on our business, operations, results of operations, financial condition and liquidity.
Please refer to our earnings release and SEC filings for an explanation of certain of these risk factors and assumptions. Our forward-looking statements are made as of today, and we assume no obligation to update them going forward.
Following our prepared remarks, we will hold a Q&A session. Now I will turn the call over to Boris Elisman.
Boris Y. Elisman - Chairman, President & CEO
Good morning, everyone. Thank you for joining us. I will spend the next few minutes reviewing our fourth quarter and full year 2020 results, including the impact of the pandemic and commenting on the progress we are making against some of our strategic imperatives. Neal will follow me with more details and provide additional comments on our cost reductions, balance sheet and cash outlook. Then we'll take your questions.
I'm pleased with our fourth quarter and full year results in light of the pandemic and the current economic conditions. In the quarter, both sales and profits were within our expectations with fourth quarter comparable sales down 16% and adjusted EPS of $0.32 compared with $0.46 in 2019. A large part of our adjusted EPS performance in the quarter is the result of many cost reduction actions we took throughout the year. Neal will discuss that in more detail in a few minutes.
As anticipated, the fourth quarter sales declined largely as a result of slow sales in Latin America and a seasonal swing to commercial channels in North America. In Brazil, there was very limited back-to-school business as public school remain closed. Likewise, our Mexico business was down significantly as schools and many offices remain closed there as well. As a result, comparable sales in Latin America were down 35% versus 2019.
In North America, a resurgence in COVID-19 cases in November and December kept offices and most schools closed. This, combined with the seasonal sales swing, to slower growing commercial channels, was the primary reason North America comparable sales were down 21%. Sales of large whiteboards, bulletin boards, large shredders and laminators, binding machines and binders continue to be weak, but there were also several bright spots. Our products that are focused on consumers, technology or home usage continued to see strong demand.
Several of our product lines did well all year. Our Kensington computer accessories, TruSens air purifiers and Derwent art supplies all sold well as people continue to outfit their home offices, entertain themselves at home and remain concerned about wellness.
Late in the quarter, we introduced smart air purifiers, and we have other launches on tap in 2021 to build on our momentum in the wellness area, which we think would be a significant category for us over time.
EMEA continued its good performance with comparable sales in the fourth quarter down just 1%. Country and channel fragmentation in Europe benefits us. In addition, our teams did a great job of servicing customers throughout the pandemic, and we believe we have taken market share.
Under our Leitz brand, which is highly recognizable in Europe, we introduced Leitz WOW and Leitz Cosy, colorful home, office, storage and organizational products to take advantage of work-from-home needs. Sales of personal shredders and DIY tools remain strong as more people work from home.
Kensington products also posted a solid sales gain in EMEA for the full year with a particularly strong fourth quarter. Overall, Kensington became our top-selling brand in 2020 with strong double-digit sales growth, including a significant order we referenced in the third quarter. We were also encouraged by progress in Australia and Asia as the rate of sales decline in these areas has improved sequentially since the second quarter.
During the quarter, we acquired PowerA and are very excited to have that business under our umbrella. For those of you who may not know, PowerA is a leading player in video gaming accessories, such as controllers, power charging stations and headphones. As many of you may be aware, the video gaming companies introduced the next generation of platforms in late 2020, and another refresh is expected in 2021 or 2022.
Historically, this has generated strong demand for gaming and accessories for a lengthy period following the platform introductions. We anticipate PowerA will benefit from this for a few years. In 2021, we are expecting PowerA sales growth of approximately 15% and EBITDA in the range of $55 million to $60 million. We are very pleased to report that our 2020 free cash flow continues to be robust, coming in at $104 million, including the transaction cost of the PowerA acquisition.
Overall, we'll continue to manage the business well amid a historic pandemic in a difficult economic environment with demand for our products being impacted in many geographies by remote education, working from home, high unemployment and closed or disrupted business situations, our business benefits from the breadth and balance of our geographic and product portfolio.
We're not dependent on any one area for success and have done a good job, partially mitigating channel customer and product line declines with growth somewhere else. While we have seen our business improve in the second half of 2020, there's still a lot of uncertainty around when offices and school will fully reopen, which will increase demand for many of our products.
All of our production and warehouse facilities have remained open to the extent necessary to meet customer demand. Most of our office employees continue to work from home. We'll continue to adapt our strategy to respond to both challenges and opportunities in the current environment. We are assuming a shift in consumer behavior post pandemic and are changing product and channel portfolio investments as a result.
This includes making larger investments in growth areas such as video gaming accessories, wellness products, work, learn or play-from-home products and computer accessories while reducing our investments in some commercial office products such as wide-format laminators and large white boards, as we expect demand for such products to remain weak.
We are a large, diversified global company with a strong balance sheet, and we deliver consistent, strong free cash flow. As such, we are positioned well to take advantage of the economic recovery, which we believe could occur later in 2021.
Now I will turn the call over to Neal for a review of the segments, our outlook and other financial commentary, and then I'll join him in answering your questions. Neal?
Neal V. Fenwick - Executive VP & CFO
Thank you, Boris, and good morning, everyone. I'm going to discuss the impacts of COVID-19 throughout my comments. Those impacts include the operational, financial and other effects on ACCO Brands, our customers and end users of our products, of store and business closures, work from home, remote and hybrid learning, government orders and manufacturing distribution supply chain or other disruptions resulting from COVID-19 and the actions ACCO Brands, our customers and end users have taken in response to the pandemic, including actions we have taken to manage our inventory credit risk under the circumstances.
Most of my comments will be related to our full year results. Our 2020 reported and comparable net sales both decreased approximately 15% due to lower demand from the impact of COVID-19. As Boris noted, we saw strong sales growth in product lines that focus on work from home, such as our Kensington computer accessories and TruSens air purifiers. Sales to commercial channels remained very weak and drove most of the full year sales decline.
Compared with 2019, sales to commercial and B2B customers declined 25%, accounting for 80% of our sales decline. On the other hand, e-commerce sales rose 17% while sales through tech specialist channels rose 31%, partially due to a large contract in the third quarter, and retail and mass sales were down 15% due to declines in store traffic.
Full year net income was $62 million or $0.65 per share. Adjusted net income was $67 million and adjusted EPS was $0.70. The primary driver of the year-over-year sales decline was lower volume. Factors benefiting adjusted EPS were our cost reduction efforts, better profits in EMEA, a lower tax rate, lower interest expense and share count.
Our gross margin was approximately 30% compared to 32% in 2019. Decreases occurred in all segments, largely as a result of an unfavorable customer and product mix, primarily because of low demand for certain high-margin commercial products as well as higher import and freight costs and lower fixed cost absorption. These factors were only partially offset by cost savings.
SG&A expenses were $336 million compared with $390 million in 2019. SG&A as a percent of sales was 20%, roughly flat with last year primarily because of cost reduction efforts. In addition to the savings related to cost of goods, we effectively maintained our SG&A costs to sales ratio despite a 16% reduction in full year comparable sales. That was an outstanding achievement.
As we indicated previously, we have taken many cost reduction actions in response to COVID-19, and we participated in government assistance programs when we qualified in order to keep employees rather than implementing layoffs or furloughs. In the first quarter of 2020, we took early temporary actions to protect the health and safety of our employees and to aggressively reduce costs to protect our business in the near-term.
In the second quarter, we announced a restructuring charge to make more permanent and structural changes to our business, including head count reductions, which we initiated in the third quarter. In the fourth quarter, we announced additional cost reduction actions. Year-end head count was down 13% versus 2019. When you add it all up in 2020, we realized $83 million in cost savings from all our various programs.
Moving on, adjusted operating income was $128 million compared with $211 million last year primarily due to lower sales but also from inefficiencies due to lower volume and additional provisions for bad debt expenses. The adjusted operating margin was 8% versus 11%.
Our adjusted tax rate for the full year was 26.7% and 22.7% for the quarter. The lower tax rate in both periods was primarily driven by the U.S. GILTI regulations issued in 2020, which benefited the company, lower-than-expected nondeductible executive compensation expense and increased research and development incentives. We anticipate our 2021 tax rate will be approximately 29% as the benefits connected with executive compensation and research and development incentives are not likely to repeat.
Now let's turn to some details of our segment results. Full year comparable net sales in North America decreased 16% to $817 million. As was the case for the total company, lower commercial channel sales drove the North America decline as many offices were closed or had limited openings. Etail and tech channel sales both increased, but retail sales were weaker.
Sales of back-to-school products for the full year were down approximately 9%. While second quarter selling was strong, the second half sellout of back-to-school products was sluggish. On the positive side, we saw strong sales of Kensington computer accessories, and PowerA contributed almost $6 million to North America sales after we closed the deal in mid-December.
Full year North America adjusted operating income was $91 million versus $137 million last year, and adjusted operating margin was 11% compared with 14%. The decline was primarily a result of lower sales, but we also experienced cost inflation, inefficiencies due to lower volume and unfavorable customer and product mix. These factors were partially offset by cost reductions and government assistance programs.
Now let's turn to EMEA. For the full year, EMEA net sales decreased 8% to $524 million with favorable foreign exchange partially offsetting the decline in comparable sales, which were down approximately 10% due to the impacts of COVID-19. The reductions in commercial sales were partially offset by growth in Kensington computer accessories, Leitz personal shredders and TruSens air purifiers. PowerA contributed $2 million to sales.
We have seen improvement in EMEA with several months of less adverse results based on the partial recovery in our sales of commercial products. In addition, our new lines of storage and organization products for work from home have been well-received. EMEA posted an adjusted operating profit of $52 million versus $61 million in 2019 primarily due to lower sales and related inefficiencies. We also took high reserves for inventory and bad debt. These headwinds were largely offset by cost savings and government assistance. Adjusted operating margin was 10% versus 11% last year.
Moving to the International segment. Comparable sales declined significantly because of lower demand from the impact of COVID-19. While all markets suffered in the second and third quarters, Australia sales improved in the fourth quarter as the lockdown in Victoria was rescinded, and Asia sales posted sequential improvement. Mexico and Brazil continue to be severely impacted by COVID-19 as many schools and offices in both countries remain closed, and the retail and commercial customers that account for the vast majority of our sales in those markets were down significantly.
In these markets, Etail is underdeveloped, so there is no meaningful opportunity to offset the retail and commercial channel declines. The current expectation is that this situation will continue into the first half of 2021. International adjusted operating income was $19 million compared with $53 million last year primarily as a result of the lower sales. We also had inefficiencies due to lower volume and higher bad debt reserves in Latin America, partially offset by cost reductions and government assistance.
Let's move now to our balance sheet and cash flow. We continue to experience a higher level of late payments from customers in Latin America and export markets, and our bad debt expense was $8 million for the full year 2020 compared with $1 million in 2019. Our South American and Mexican customers are the main concerns. We are actively managing our receivables, and we'll continue to restrict our own sales to mitigate our risk as necessary.
In the fourth quarter, we reduced our provision for slow-moving inventory by approximately $4 million compared with 2019's fourth quarter, primarily due to better management and earlier recording of dated product reserves. On a year-to-date basis, total provisions were $17 million, $1 million higher than 2019 levels.
For the full year, we generated approximately $119 million of net cash from operating activities and $104 million of free cash flow, including PowerA transaction costs of $4 million and with CapEx of $15 million. We repurchased 2.9 million shares for a net $16 million, paid approximately $24 million in dividends and repaid $51 million of debt.
In the fourth quarter, we generated approximately $97 million in net cash from operating activities and had $94 million of free cash flow, including PowerA transaction costs of $4 million and $3 million of CapEx. We used our fourth quarter cash flow to partially refinance the PowerA acquisition and paid dividends of $6 million. Our CapEx outlook for 2021 is approximately $30 million.
As we noted when we acquired PowerA and increased our debt, in the near term, we plan to use our cash to fund our dividend and to reduce debt. Longer term, we plan to use our free cash flow to fund our dividend, reduce debt, repurchase shares and make acquisitions. At year-end, we had used $343 million of our $600 million revolving credit facility and had $37 million of cash on hand.
Our pro forma bank net leverage ratio was 4.3x, which is in line with where we expected it to be after the purchase of PowerA. Given our financial strength and the proactive steps we have taken to reduce costs, we expect to be able to maintain good liquidity as we manage through the current environment.
Now let's turn to our outlook. It continues to be difficult to forecast longer term in this environment because there is so much uncertainty as a result of COVID-19. For 2021, we expect business impacts from COVID-19 will continue to vary significantly by geographic region and country depending upon a range of factors, including how seriously the pandemic is affecting public health in the country, the delivery and effectiveness of vaccines, weather and to what degree businesses and schools are open and the general seasonality of our business in the country, the nature and level of government support and the channel structure.
We are hopeful that as mass vaccinations roll out we will see reduced impacts from COVID-19, particularly in the second half of this year, where we anticipate an economic recovery. This should continue through all of 2022.
Our first quarter is typically our seasonally smallest quarter. Excluding PowerA, we expect overall demand in the first quarter to be down relative to 2020 when we saw very little impact from COVID-19. This is the last quarter we'll face comparisons with the pre-COVID world. First quarter demand is anticipated to be especially weak in Latin America, and our commercial products will continue to reflect weaker demand versus the pre-pandemic comparisons. Partially offsetting this, we expect to continue to make strong progress on our growth initiatives globally and regionally. We expect to have organic sales growth in EMEA.
Beginning with the first quarter of 2021, we are changing the way we calculate and report adjusted non-GAAP results, excluding noncash amortization of intangible assets. The company has made several large acquisitions over the past few years and has publicly committed to continue to transform its business through acquisitions in the near future.
As a result of our acquisition strategy, we have, and likely will continue to have in the foreseeable future, a large amount of acquisition-related amortization expense. We believe that this change will enhance the usefulness of these non-GAAP measures to investors because it reflects the underlying operating results before amortization expense, which is not associated with core operations and facilitates meaningful period-to-period and clear comparisons. In our attachments to the earnings release, we have restated our 2020 and 2019 non-GAAP measures to reflect the new adjustment.
Our first quarter 2021 outlook reflects our new definition of adjusted earnings. We anticipate a strong first quarter for PowerA. As such, our first quarter outlook for the entire company is for sales to be in the range of flat to up 4%. The first quarter adjusted earnings per share, excluding amortization, are expected to be in a range of $0 to $0.06.
The outlook includes a favorable foreign exchange impact of 4% on sales and $0.02 on adjusted EPS. We anticipate approximately $12 million of pretax intangible amortization will be excluded in the first quarter based on our new definition of adjusted earnings, which represent $0.09 on an adjusted EPS basis.
We have reinstated the compensation and benefit reductions we took in 2020. We also are planning to invest more in growth initiatives to support anticipated stronger second half demand. As such, our SG&A expenses will increase in 2021 in all quarters. We expect our productivity programs will deliver a more normal level of approximately $30 million to $40 million in savings for the full year.
With respect to our cash flow outlook, we feel confident that we can generate at least $165 million of operating cash flow for the full year. With CapEx expected to be approximately $30 million, we expect to generate at least $135 million of free cash flow.
PowerA will not make a normal level of free cash flow contribution in 2021 due to the structure of the acquisition agreement. In late December, we effectively acquired PowerA without normal levels of accounts receivable and payable. This will be subsequently reflected as a reduction in the purchase price as we restore normal levels of accounts receivable and payable in 2021, we will see a reduced level of free cash flow from PowerA as working capital will be abnormally high use of cash. We will return to a normal working capital sight from free cash flow contribution from PowerA next year.
Now let's move on to Q&A, where Boris and I will be happy to take your questions. Operator?
Operator
(Operator Instructions) Your first question comes from Chris McGinnis from Sidoti & Company.
Christopher Paul McGinnis - Special Situations Equity Analyst
I know it's early, Boris, but I just want to ask back [pull], maybe the conversations you're having on retailers now, maybe it's too early, it seems like it should be a more positive year than maybe, hopefully, last year. And then I also just wanted to ask about the change in e-commerce. How does that shift the buying patterns? And can you just explain your thoughts around the back-to-school for North America this upcoming year? And any color you can provide on that?
Boris Y. Elisman - Chairman, President & CEO
Yes. Thanks for the question, Chris. It is a little bit too early for back-to-school, but let me share with you how we're thinking about it. We do think that North America back-to-school will be much more skewed towards physical presence of school children. If you remember last year, when we talked about back-to-school, in Q3, we said that around 75% were remote or hybrid, and only 25% were going to school physically.
We believe that the numbers will probably be reversed. Again, this is our -- I currently believe, it's a fluid situation, but certainly, what we are hearing is pointing that way. Retailers do have carryover inventory that they have from last season because the sell-out was weak. So we expect as a result of that and all of the uncertainty they'll be fairly conservative in their upfront purchases.
And then as they see the sell-out, they will chase the supply, which will likely benefit domestic manufacturers such as ACCO Brands. So there's nothing more specific that we can provide in this point because due to all the uncertainty, some of the decisions are being delayed until later time, general clarity is provided, but that's kind of how we're thinking about it going into it.
As far as e-commerce is concerned, as Neal mentioned, for us, it was a big winner in 2020 with 17% growth in that channel for the year. All the trends there continue. We think e-commerce will continue to be a winner in 2021, both overall but also for back-to-school. They were a big winner for back-to-school as well, and that should continue. And we are well-positioned to benefit from growth in e-commerce, both third-party e-commerce players as well as our own direct-to-consumer sales.
Operator
And your next question will come from Bradley Thomas from KeyBanc Capital Markets.
Andrew Kenneth Efimoff - Associate
This is Andrew on for Brad. I just wanted to talk about -- we've all heard the news that Staples has proposed to acquire Office Depot. I was wondering if you could remind us how big those customers are to you. And what level of risk might there be if that deal came to fruition?
Boris Y. Elisman - Chairman, President & CEO
Both customers are less than 10% for us. So beyond that, we don't really provide details, but they're significantly smaller than they used to be. We think if something were to happen there, the risk is very manageable. We are assuming for the next forecasting period that sales in that particular channel will continue to decline. So they declined a little bit more as a result of any potential combination. We think we can manage that pretty well.
Operator
And your next question will come from Joe Gomes from Noble Capital.
Joseph Anthony Gomes - Senior Generalist Analyst
Boris and Neal, I was wondering -- EMEA had a really nice quarter relative to what's going on here. But towards the end of the year now here into the -- obviously, in January, we were seeing the new stories of new types of virus strains, especially in the U.K. Just kind of -- if you could kind of go over the quarter, did you see monthly sequential improvement? And how has that kind of played out so far here in the first quarter? Is it kind of stalled due to some more of these new variants of the virus coming out?
Boris Y. Elisman - Chairman, President & CEO
Thanks, Joe. EMEA continues to perform really well, it will continue to perform really well in the second half of the year, and that was certainly the case in Q4, whether our sales were down slightly over 1% versus 2019. There are several factors that benefit us in EMEA.
The fact that we sell to 27 different countries and we're not dependent on anyone to execute flawlessly is a big benefit. The very fragmented channel structure is a big benefit. How the European governments have managed the pandemic and especially the support they provided to employment, to keeping people employed is a big benefit. The fact that much of our sales -- around 40% of our sales in EMEA take place in Germany, and Germany is one of the countries that best managed the pandemic.
And the job that our team has done both in supporting customers through these difficult times and becoming a de facto go-to company during these difficult times as well as the emphasis we have on growth initiatives in EMEA, and they're fairly broad compared to some of our other regions.
So all of those in combinations pertain really well for us. And we're 6 weeks into 2021, and that momentum that we had in the second half of the year and in Q4 in EMEA certainly has continued into the initial couple of weeks of 2021.
Operator
And your next question will come from Kevin Steinke from Barrington Research.
Kevin Laytin Ziets - Former Director & Senior Analyst
Neal, in your prepared comments, you talked about, I believe, reinstating incentive compensation in 2021 and also growth initiatives this year and then also the $30 million to $40 million of savings you expect. I'm just trying to get a sense for the size of the incentive compensation and growth initiatives. How much we should expect that to be in terms of increased expense versus 2020?
Neal V. Fenwick - Executive VP & CFO
Yes. I guess the first point is it will be variable depending on our performance because all of our incentives are. But it is a headwind year-over-year, and it's a significant one in the kind of double digits millions, so closer towards, $17-ish million in terms of total headwind, assuming that we hit all of our performance targets.
And it's an important piece of the momentum that we expect to see in the business is getting the worldwide teams focused on growing the business again. It's for the full year, obviously, that impact and it will have an impact each quarter. But the business, hopefully, will be recovering to drive that.
Operator
Your next question will come from Hale Holden from Barclays.
Hale Holden - MD
I just had 2 questions. In the slide deck, you called out some commodity cost headwinds or input cost headwinds, and I was wondering if you could give us a little bit more color on that. And then in the presentation, Boris, you talked a little bit about how reopening in Australia had gone well once Victoria had a lift of restrictions. And I was wondering if there are any takeaways we could get from that, for what the broader business could look like when restrictions fall away.
Boris Y. Elisman - Chairman, President & CEO
Sure. Regarding inflation -- and I'll let Neal add to that as well, but right now, what we're seeing driving the most inflation is supply chain cost associated with product coming from Asia to the other parts of the world.
There's a container shortage in China as a result of the imbalance in trade between what's coming in into China and what's going out of China. And that's driving huge increases in container costs and inbound freight. And we're seeing that throughout the world in U.S., in Europe and in other parts of the world.
We expect those costs to stay elevated in the near term. Hopefully, that will decline in the second half of the year, but certainly in the near term, we expect them to stay elevated. That's what's driving the fairly significant inflation that we're seeing right now. As far as other commodities are concerned, it's been fairly benign, although certainly, oil is up compared to prior year. So that's going to drive some level of inflation. And then people costs, as Neal answered to a previous question, will certainly be a source of inflation as well. Neal, do you have anything to add to that?
Neal V. Fenwick - Executive VP & CFO
Yes. There's one other, which was we saw a lot of currency fluctuations during the year as a whole. And so overall, FX for us was an adverse drag. And because we source a lot of product in China in U.S. dollars and sell it in international markets in local currencies, it's a source of inflation in most markets.
Boris Y. Elisman - Chairman, President & CEO
Hale, I'm sorry. May I have your second question, please?
Hale Holden - MD
You talked about reopening in Australia and some of the benefits you have seen there when the restrictions fell away, I think in Victoria, I was just wondering if there were takeaways for the other markets we could think through?
Boris Y. Elisman - Chairman, President & CEO
Yes. Yes, Australia, as many of you know, also, is one of the countries that managed the pandemic very well. They have very low incidence of COVID. Their schools are open, their offices are open. We saw a little decline in Australia in the second half of the year, a little decline in Q4.
In fact, in December, their sales were up compared to prior year. So certainly, we're hopeful that that's how the world is going to look like after we recover from COVID that, as people go back to the offices, we'll see similar levels of performance and demand. But Australia numbers were good in the second half of the year.
Operator
And your next question will come from William Reuter from Bank of America.
William Michael Reuter - MD
So my first question is on the cost savings, the $80 million or so that you saved last year, some of those were temporary and some were permanent. Have you talked about what component of those may be coming back this year?
Boris Y. Elisman - Chairman, President & CEO
Well, certainly, the incentive part that Neal talked about is going to come back. Some of the -- we also took some salary cuts, and that obviously is going to come back. And then we also significantly reduced discretionary spend throughout the company with the sales decline, and that's going to be variable. The sales are coming back, then we will invest more.
Obviously, if things get delayed as far as recovery is concerned, that we will [temper] down on those expenses as well. We don't really have it broken down by a proportion of how much is temporary, how much is permanent.
As Neal mentioned in response to the previous question, most of our anticipated increases in expenses this year have to deal with restoring the incentive compensation. And then the discretionary expense will depend on sales.
William Michael Reuter - MD
Okay. And then you mentioned freight. I know that logistics, in terms of supply chain from Asia, have been getting a little bit messed up at times. In terms of PowerA, given the console launches, I would imagine they have some pretty good tailwinds here, and it's important to get product on the shelves. Is there any concern that there could be some disruption there that may, I guess, delay sales or eliminate them?
Boris Y. Elisman - Chairman, President & CEO
PowerA has managed the supply chain fairly well, given what's going on. The lead times associated with some of their products are up to 6 months or so. So they have to be well ahead of it. And they're planning for growth so they're ordering the products up front.
We could always use more product. Right now, we are really supply-constrained versus demand-constrained. But kind of given the plans that I've outlined and given what we anticipate to happen throughout 2021, I think PowerA is in a fairly decent shape.
Neal V. Fenwick - Executive VP & CFO
And a lot of the delays in the port in the West Coast are starting to reduce. So that's also helping.
Operator
And your next question will come from Karru Martinson from Jefferies.
Karru Martinson - Analyst
With the success of the PowerA acquisition and certainly the demand being there, I mean what's the outlook for M&A for you guys as you look at your capital structures and kind of getting back to that 2 to 2.5x target leverage ratio?
Boris Y. Elisman - Chairman, President & CEO
Well, this year, we're going to be focusing on delevering the business and supporting our dividend. If there's a small acquisition, and when I say small, let's say, less than $50 million, that's a tuck-in that makes sense. We will take a look at it, but we're not contemplating anything large this year. We'll be focused on integrating PowerA and delevering the business. And then come 2022, we think we'll be in a position potentially to do more. But right now, the focus is on integration and delevering.
Karru Martinson - Analyst
Okay. And just given the cap structure, the notes of 2024 callable, what's your thoughts there?
Neal V. Fenwick - Executive VP & CFO
We monitor what happens in the capital markets all of the time, and it's something we're well aware of. And as you know, if calls get cheaper later in the year as well.
Operator
And your next question will come from Hamed Khorsand from BWS Financial.
Hamed Khorsand - Principal & Research Analyst
I was just -- wanted to see how much of the delta between last year's sales in 2019 that was harmed because of equipment sales. How much of that do you think comes back this year? And are you planning to increase any of the equipment manufacturing to have adequate supply?
Boris Y. Elisman - Chairman, President & CEO
Thanks for the question, Hamed. It's difficult to say. We have better visibility on near term that's why we provided guidance for Q1 only. And certainly, in Q1, we don't expect a recovery compared to 2019. We expect the kind of level of sales that we saw -- or the trend that we saw in the second half of the year and in Q4 to continue in Q1.
We're certainly hopeful that things will begin to recover in the second half of the year. And if they do and people start going back to the offices, that we do expect a recovery in equipment sales as well.
Right now, we don't really anticipate that even if that happens, they'll recover to the level of 2019. We think that's a little bit too quickly, but any recovery will be good recovery. That's an important business for us and if it starts growing, it will certainly help with our performance.
Neal V. Fenwick - Executive VP & CFO
Just to reiterate that point. Different countries, their recovery will be of different kind. And we certainly expect South America to recover slower. And so we do anticipate a recovering environment go all the way through 2022, as I mentioned in my remarks.
Operator
(Operator Instructions) Our next question comes from Jeff Hutz from JPMorgan.
Jeff Hutz
Just 2 quick ones on PowerA. Did you say how PowerA is doing since you acquired it? You may made January and February. That's question one. And the second part is can you remind us, is PowerA a gross margin- and EBITDA margin-accretive? We know it's growth-accretive. But just on the margin front, is it accretive or how does it stack up?
Boris Y. Elisman - Chairman, President & CEO
Thanks, Jeff. We didn't say, but PowerA is doing really well in the 6 weeks since we acquired them. So very pleased with their performance and growth. And as far as margins are concerned, I know they are EBITDA-accretive, very significantly EBITDA-accretive. As far as gross margins, Neal, I'll let you comment on that whether it's positive for you.
Neal V. Fenwick - Executive VP & CFO
They're very much in line.
Boris Y. Elisman - Chairman, President & CEO
In line with our averages on a gross margin level.
Neal V. Fenwick - Executive VP & CFO
And part of why they're EBITDA-accretive is because we left their former owner with all of the fixed costs. So once we're off the transition services agreement, we're able to leverage our fixed cost base, and that's what makes it really incrementally much stronger EBITDA.
Operator
I have no further questions in queue at this time. I turn the call back over to the presenters for closing remarks.
Boris Y. Elisman - Chairman, President & CEO
Thank you, Michelle. Thank you, everybody, for your interest in ACCO Brands. To summarize, while we continue to see impacts of COVID-19 in our business in Q4, I'm pleased with our overall response and relative results.
With the addition of PowerA, we continue to transform our business towards being more consumer-focused and are well-positioned to benefit from economic recovery, which could occur later this year. We look forward to reporting on our progress at our next call. Have a great day.
Operator
Thank you, everyone, for joining us today. This will conclude today's conference call. You may now disconnect.