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Operator
Good day and welcome to the Asbury Automotive Group third-quarter earnings call. Today's conference is being recorded. At this time I would like to turn the conference over to Mr. Matt Pettoni. Sir, please go ahead.
Matt Pettoni - VP of Finance & Treasurer
Thanks, operator, and good morning, everyone. Welcome to Asbury Automotive Group's third-quarter 2018 earnings call. Today's call is being recorded and will be available for replay later today. The press release detailing Asbury's third-quarter results was issued earlier this morning and is posted on our website at AsburyAuto.com.
Participating with us today are David Hult, our President and Chief Executive Officer; John Hartman, our Senior Vice President of Operations; and Sean Goodman, our Senior Vice President and Chief Financial Officer. At the conclusion of our remarks we will open the call up for questions and I will be available later for any follow-up questions you might have.
Before we begin I must remind you that the discussion during the call today is likely to contain forward-looking statements. Forward-looking statements are statements other than those which are historical in nature. All forward-looking statements are subject to significant uncertainties and actual results may differ materially from those suggested by the statements.
For information regarding certain of the risks that may cause actual results to differ, please see our filings with the SEC from time to time, including our Form 10-K for the year ended December 2017, any subsequently filed quarterly reports on Form 10-Q, and our earnings release issued earlier today. We expressly disclaim any responsibility to update forward-looking statements.
In addition, certain non-GAAP financial measures, as defined under SEC rules, may be discussed on this call. As required by applicable SEC rules, we provide reconciliations of any such non-GAAP financial measures to the most directly comparable GAAP measures on our website.
It is my pleasure to hand the call over to our CEO, David Hult. David?
David Hult - President & CEO
Thanks, Matt, and good morning, everyone. Welcome to our third-quarter 2018 earnings call. We are pleased with the results for the quarter. Some highlights are as follows. We achieved record adjusted EPS of $2.21. We grew total retail unit sales by more than 10%. We reduced SG&A as a percentage of gross profit by 220 basis points to 67.9%. And we increased income from operations by 16%.
Our plan for the remainder of the year remains unchanged. We will continue to focus on the aspects of the business that we can control, specifically parts and service, used cars, F&I and overall expense management, while continuing to intelligently deploy capital towards the highest risk-adjusted return.
Year to date, through October 22, we have deployed over $160 million of capital, which includes $91 million on share buybacks and approximately $70 million on acquisitions. The three acquisitions that we completed this year have integrated well into our Asbury operating model and performance is in line with expectations.
Our omni-channel investments are yielding strong results and the benefits can be seen in the record performance that we achieved this quarter. John will provide more details in a few moments. I will now hand the call over to Sean to discuss our financial performance. Sean?
Sean Goodman - SVP & CFO
Thank you, David, and good morning, everyone. I would like to start with some color on impact of Hurricane Florence on our operations in North Carolina and Virginia. Despite the intensity of Florence, due to our emergency readiness programs and some good fortune, we did not have any notable property damage.
While our North Carolina and Virginia stores were adversely impacted, the overall effect on our consolidated results was not significant and we do not expect to see any upside on our Q4 results. As a reminder, Q3 2017 was impacted by hurricanes Irma and Harvey.
This year we implemented accounting standard ASC 606 for revenue recognition. The impact in this quarter is not material. So overall, compared to the prior-year third quarter: our revenue increased by 10%; gross profit increased by 7%; gross margin of 15.8% was 40 basis points lower than last year; SG&A as a percentage of gross profit improved by 220 basis points to 67.9%; operating margin of 4.6% was 20 basis points higher than last year; adjusted net income increased by 46% to $44.9 million; and adjusted earnings per share increased by 49% to a record of $2.21.
Net income for the third quarter of 2018 was adjusted for a tax expense of $0.03 per share associated with the IRS' recently issued guidance regarding Section 162M of the Internal Revenue Code. In Q3 2017 there were no non-core adjustments. Our effective tax rate was 25% for the third quarter of 2018, down from 38.7% in the third quarter of 2017. We continue to expect the full-year tax rate to be between 25% and 26%.
We successfully managed our SG&A expenses during the quarter to achieve a 220 basis point reduction in SG&A as a percentage of gross profit. This is despite continued omni-channel investments which are on track to be in excess of $10 million this year. Note that last year's SG&A included costs associated with CEO transition charges, and this year we benefited from relatively favorable experience in certain employee insurance costs when compared to last year.
SG&A as a percentage of gross profit for the nine months ending September 30 was 68.6%, which is 110 basis points better than the prior year. As a result of our success in managing SG&A expenses this year, we now expect SG&A as a percentage of gross profit to be slightly below 69% for the full year.
At the end of the quarter our total leverage ratio stood at 2.7 times and our net leverage ratio at 2.2 times, thanks to our strong operating results and solid cash flow generation. While a 2.2 times leverage ratio is below our targeted range of 2.5 to 3 times, we believe that our leverage at the end of Q3 allows us to capitalize on expected attractive use of capital deployment opportunities while taking into consideration the economic cycle.
As we think about the economic cycle, it's worth noting that almost 50% of our gross profit is generated by the relatively stable parts and service segment of our business, and that our SG&A costs are largely variable. We believe this business structure positions us well to effectively manage our costs and weather economic headwinds. Our Investor presentation posted this morning shows some further information as to how we think about leverage.
We repurchased $70 million of our own shares in Q3 bringing the total share repurchases for the first nine months of the year to $57 million. Now since the end of the third quarter, we have opportunistically repurchased an additional $34 million of our own shares, bringing our total for this year to $91 million, representing approximately 7% of the outstanding shares at the beginning of this year.
Our remaining share repurchase authorization has been increased to $100 million and we are also proactively looking at attractive acquisition opportunities. Despite the same inventory days as last year, floor plan interest expense increased by $2.6 million over the prior year driven by increases in the LIBOR rate. A reminder that our floor plan debt has a floating interest rate while all other debt is fixed rate.
From a liquidity perspective we ended the quarter with $7 million of cash, $43 million available in floor plan offset accounts, $107 million available on our used vehicle line, $237 million available on our revolving credit line. And we also have an incumbent real estate in excess of $200 million.
I would now like to hand the call over to John to walk us through the operating performance in more detail. John.
John Hartman - SVP of Operations
Thank you, Sean. My remarks will pertain to our same-store performance compared to the third quarter of 2017. Looking at new vehicles, while SAAR for the quarter was 17 million or 1% below last year, we focus on retail SAAR, which was down 3% for the quarter. In this lower retail SAAR environment we were able to grow our new unit sales 6%.
Overall our new car market was 4.3%, 10 basis points lower than last quarter and 40 basis points lower than last year. This was driven by strong volume growth of imports which are characterized by relatively lower margins. In addition, margins for imports declined due to aggressive incentive targets. Domestic margins were down because we underperformed in certain domestic brands, thereby missing some incentive money. Our total vehicle inventory was $773 million. Our days supply remained flat from prior year quarter at 73 days.
Turning to used vehicles, we are very pleased that we were able to increase our used to new ratio 130 basis points resulting in used vehicle unit sales increasing by 8% from the prior year. Our gross profit margin of 7.3% was up 10 basis points from both last quarter and the prior year. The successful deployment of our omni-channel initiatives and used car enterprise software helped us drive these results. Our used vehicle inventory of $150 million is at a 35-day supply, which is consistent with the prior year.
Turning to F&I, our team continues to deliver strong results. Total F&I gross profit increased by 5% with gross profit per vehicle decreasing slightly to $1,524.
Turning to parts and service, our parts and service revenue increased 2% and gross profit increased 3% despite an 8% decline in warranty compared to the prior year quarter. This was achieved with a 5% increase in customer pay. The improved used vehicle sales caused our reconditioning work within parts and service to increase by 9%.
I would like to take a moment to give you an update on the progress of some of our omni-channel initiatives. Our centralized brand certified digital sales team currently supports 45% of our stores and we are ahead of schedule to onboard the remaining stores within the next 12 months. Stores participating in the program during this quarter increased digital sales by over 20% year-over-year.
Our PUSHSTART online sales tool handled over 4,000 vehicle sales in the quarter, which is approximately 9% of our total retail units. We continue to grow the traffic utilizing our digital parts and service scheduling tool and for the quarter online service deployments were up 34% from the prior year to an all-time record of 110,000.
We are excited about our omni-channel driven growth and we are pleased that we have been able to invest in building omni-channel capabilities while maintaining our SG&A discipline.
In conclusion, we would like to express our appreciation to all our team mates in the field and our support center who continue to produce best-in-class performance. We will now turn the call over to the operator and take your questions. Operator?
Operator
(Operator Instructions). Rick Nelson, Stephens.
Rick Nelson - Analyst
Nice quarter. I'd like to follow up on same-store sales. Both new and used cars outpaced the overall market by a pretty significant margin. If you could discuss the drivers there and any regional commentary, regional areas of strength or weakness would be helpful.
John Hartman - SVP of Operations
Hey, Rick. This is John. Basically we've had a real good focus on used vehicles this year and we've really focused on using the software and I think our teams grabbed it -- knows it. So I think that's really helped on the used car.
On the new car side, we did have some lift year-over-year from the Florida markets, which were down a little bit last year. And how we look at the new vehicle market is we really can't control the SAAR. What we try to focus on is beating the competition locally and just being ahead of the competition locally there.
David Hult - President & CEO
I would add to that, Rick, the omni-channel piece that we are working on, there's a two connection prong there between our strong teams in the stores connecting with the digital team here and both are really producing well. We are generating more traffic; we are converting at a higher rate and we are finding efficiencies in doing so. And that's only with 45% of the Company, and so we are excited about the future.
Rick Nelson - Analyst
All right, thanks for that color. Just to follow up on omni-channel, is there sort of a -- any sort of timeline when you expect you're going to leverage those investments? Or in fact are you starting to leverage that investment now, that $10 million that you spoke of?
David Hult - President & CEO
Yes, we're pretty much mostly expensed with that for the year. We're very pleased with the results that we've seen so far. We do believe from a unit perspective, and somewhat to an SG&A perspective on our comp, we are seeing the leverage benefits of it with only 45% in and we continue to think we'll get better.
Rick Nelson - Analyst
Great. And F&I per unit, looks like that backed up a little bit. If you could speak to that and your expectations as we push forward.
John Hartman - SVP of Operations
Rick, I think some of that has to do with the mix we have and increasing our used vehicle retail 130 basis points versus new. So we saw the finance penetrations just drop slightly. And we've had some pretty solid performance in F&I for a while, but I see us maintaining that range of F&I.
Rick Nelson - Analyst
Great. And finally, if I could ask about capital allocation and the acquisition environment. I think there's a chart in your new PowerPoint, the leverage chart is pretty interesting, too, where you think we are within that band of the normal targeted range. It was some of those factors that you type for influencing the leverage.
Sean Goodman - SVP & CFO
Hi, Rick. It is Sean. Good morning. So, our chart shows an equilibrium leverage range of 2.5 to 3 times and, as I've stated, our leverage at the end of the third quarter was 2.2 times. And that reflects very strong results in the quarter. It also reflects the acquisitions -- that we didn't do any acquisitions in the third quarter and we bought back $17 million of shares.
It positions us very well for opportunities in the future and you see that in the share buybacks that we've done at the beginning of the third quarter. Our average share price during the -- sorry, at the beginning of the fourth quarter. Our average share price during the third quarter was around $72, and our average share price during the first three weeks of the fourth quarter has been around $62.
And so, in that period with that lower average share price, we've bought back $34 million of shares just in that three-week period of time. And that's just an indication of the flexibility we have given our leverage ratio at the beginning of the quarter.
And we were also looking at acquisitions that I think are exciting to us if they provide the right return. And there is a slide in our presentation about that as well, that we do look at each project standalone by itself and look at the risk and return characteristics. And if the project meets the return characteristics given the risk profile, then we would invest in that project.
Rick Nelson - Analyst
Okay, great. Thanks a lot and good luck.
Operator
Bret Jordan, Jefferies.
Bret Jordan - Analyst
Good morning, guys. In the prepared remarks you talked about aggressive incentives on the import side impacting margins. Could you talk about the cadence of incentives and whether or not you're seeing that moderating or if we're still seeing the volatility that we saw around the second quarter as well?
John Hartman - SVP of Operations
I'll try to answer that the best I can. The imports -- midline imports, we've got some manufacturers that have some pretty aggressive incentives. And what happens is you really can't say, okay, we are going to dial back the volume and chase margin, because everybody around you is chasing that incentive, which drives the margins down. So I don't see a difference in the cadence coming forward.
David Hult - President & CEO
Yes, I will also add to -- when you think about our midline imports, everything is geographical as far as where you're located. We are predominant midline imports and then we have a lot of high-volume midline imports in very metro markets, which is very intense and competitive, which further pushed margin down compared to an import store that might sit in the Midwest.
Bret Jordan - Analyst
Okay. And then another sort of cadence question. On 5% growth in customer pay service, could you talk -- as far as ramping, are there programs you're running to drive volume? Years ago you used to run tire discounting. But is there anything that you are doing out of the ordinary or is that just particular strength in customer demand for your service? I guess as the quarter progressed did you see that changing, accelerating or decelerating?
David Hult - President & CEO
Yes, I would say about 2.5 years ago we implemented some software that was new to our organization that really clearly helped us identify where our areas of opportunity were, how the car was moving through the system, because cycle time is such an important factor with a consumer from a point of defection, meaning how quickly can you get them in and out.
We are getting very comfortable with that software now and we are starting to see the benefits of it. It's a very competitive space. We focus on brakes, batteries and tires; that has never changed. And we are very focused on our customer retention and how we communicate with them.
So from a digital perspective through text and via email, more so text now more than anything, we are texting NPIs to customers and communicating that way and really focusing on selling the work that's needed and focusing specifically on safety item work. So I think that 5% has been steady, but at times it gets a little frustrating because we see opportunity to grow certainly even more than that.
Bret Jordan - Analyst
Okay, great. Thank you. And I guess one final question. On a comparable basis, do you have a feeling year-over-year the hurricane impacts? What did it cost you last year that maybe you didn't get store closure days or anything this year?
Sean Goodman - SVP & CFO
So last year's hurricanes, Hurricane Harvey and Irma, we did announce last year. When we had our earnings call we announced the impact of that. I think it was 1,000 cars that we missed out on selling due to those two hurricanes.
The hurricane this year, while we did have store closures in North Carolina and Virginia, we had about four days of impacted sales in North Carolina and Virginia and maybe about two days in South Carolina. Overall for the quarter there was not a material impact on the consolidated results.
Bret Jordan - Analyst
Okay, great. Thank you.
Operator
James Albertine, Consumer Edge.
James Albertine - Analyst
Thank you for taking the question and good morning and congratulations. I wanted to ask if we could, on a regional basis, if you saw -- and I understand luxury, you had units up, gross profit per unit up, but for imports and domestic it was the opposite. So, for imports and domestic, were there any regions within your portfolio where units were actually higher year-over-year while GPUs worked higher?
David Hult - President & CEO
It was pretty consistent, James, across the board that we were down a little bit in gross and up in units. So, regionally didn't see a big -- no fluctuation regionally really.
James Albertine - Analyst
Got it. So industry wide nothing specific to any regions or isolated impacts there. Great. And then second question I had was on technicians. You've been talking about, for several years I think now, a shortage for parts and service technicians. Where are you seeing the best opportunities in terms of sourcing technicians right now? Is it coming from the aftermarket competitors or is it more straight out of trade schools and things of that nature?
David Hult - President & CEO
We try to take the technicians out of the trade schools, but we will take them from anywhere. We've got multiple programs going on to try to attract and retain our tech headcount. It's something we look at every week. We've got a lot of upside in fixed and really that's the challenge, it's keep moving forward, that we just need to increase our tech headcount. But it's not going to get any easier.
James Albertine - Analyst
Would you say that you're sourcing more recently from peers? Or does it feel like it's been pretty steady over the past few quarters?
David Hult - President & CEO
I think it's been pretty steady.
James Albertine - Analyst
Okay and then the last question on digital. You had a great slide in here on advertising spend on your third-quarter presentation. I wanted to understand if you could break out or delineate internal generated leads versus usage of third-party.
And for the third parties, are there any names you would be willing to share in terms of where you are favoring right now, whether it's names like Car Gurus or Autotrader or so forth, if you would be willing to share that? Thanks.
David Hult - President & CEO
I would say our mix hasn't changed. We are very efficient with our ad dollar spend. Naturally we value direct connect leads over third-party, but we have tremendous third-party relationships. And it's a tough question to answer because some of those third parties are stronger in other markets and then weaker in other markets. And then others that are weaker are stronger in those markets.
But we are selective, we look at it every month; we look at what we are getting for our money and we look at the conversion rate. And we are constantly tweaking, making adjustments to it. But our main focus is building our own content and driving our own traffic for the higher conversion.
James Albertine - Analyst
I guess as a follow-up to that last question, can you give us a breakdown of internal generated leads versus third-party and how that has trended over the past quarter or two?
David Hult - President & CEO
We've never shared that before and we're really not comfortable doing it now. And this isn't real helpful, but it continues to grow at a steady rate. But we certainly couldn't do without our third-party partners.
James Albertine - Analyst
Understood. Thanks again and best of luck.
Operator
John Murphy, Bank of America.
John Murphy - Analyst
Good morning, guys. I just had a follow-up on incentives and pricing. It sounds like the industry is getting a little bit more disciplined across the board. But it sounds like on the imports in certain markets you are having a little bit of an issue or they are having a little bit of an issue on pricing incentives. Is that because they are [off sides] on mix and have some of the wrong product for the market? They are just sort of heavier in sedans? Or is this just sort of a competitive action that they're taking right now?
John Hartman - SVP of Operations
To me it's a little of both. I think it's a competitive action where the manufacturer wants to grab share, so they will put aggressive incentives out. And again, when you get into these stair step or number-related objectives it's difficult.
And I said it a couple minutes ago. You can't decide I'm not going to chase volume while all the other local competition around you is chasing it because you wind up losing the business. So you have to go all in and get into that game from the get-go to get the volume.
David Hult - President & CEO
But when you also think about imports in trucks, Nissan Rogues, Honda CRVs, Toyota RAV4s, those are the trucks. And those are becoming, as you know, high-volume segments with not a lot of margin baked into them in a very competitive space.
John Murphy - Analyst
You are actually at this point seeing some of these small crossovers and mid-crossovers become essentially like the sedans you saw three to five years ago, just as far as the competitive environment and the margins you are getting on them?
David Hult - President & CEO
Absolutely.
John Hartman - SVP of Operations
Absolutely.
John Murphy - Analyst
Okay. Then a second question, Sean, you talked about attractive opportunities to deploy capital and it sounded like there's an expectation that things are going to get more attractive for deploying capital. I'm just curious, is that sort of in the traditional channels of acquisitions where you see some of the privates getting more realistic around valuations? Or is there something outside the normal bounds that we should be thinking about that you might be going after?
David Hult - President & CEO
This is David. I would say in over 30 years of doing this and the cyclicality of it, from 2010 to 2017 the valuations were very high and the market was optimistic and the dealers were optimistic, expecting to grow their business even more. And they almost want to be paid on a multiple that they weren't even attaining themselves.
The benefit when it gets a little bit bumpy like this, and what I've seen over the last three decades, whether I have been with a private group or a public group, the best people grow in bad times -- or tough times. And so, if there's a -- we see this as a great opportunity, if the SAAR backs up a little bit or if it gets a little bit choppy, to acquire things at realistic rates.
We are lucky, our only differentiator, as we tell everyone, is our people. We have great people and we have a lot of them. So, to grow and add at the right values really becomes accretive for our shareholders and we are excited about that opportunity.
John Murphy - Analyst
Sort of contrary to popular wisdom, a bit of a slowdown in any vehicle SAAR actually might be a very attractive opportunity for you guys to grow the business?
David Hult - President & CEO
Agreed.
John Murphy - Analyst
Okay. And then just lastly, so thinking about the SG&A levels, you're talking about a little bit less than 69% this year; that is fantastic performance just hands-down regardless of anything else and it's one of your better years. Is there more room on that to take cost out or will that get better over time with leverage? Or do you think the -- close to 69% rate is almost as good as you can operate at?
David Hult - President & CEO
I am getting a little over my skis, John, so I'll paint a picture that I can't answer today. But with what we have going on with our omni-channel, with where we see the business by 2022, 2025 and what that dealership model is going to look like, we do see opportunities to be more efficient at doing what we do today.
John Murphy - Analyst
So we shouldn't think about it in the context of the old-school confines of high 60s to low 70s? There might be a whole sort of sea change that's going on here over time?
David Hult - President & CEO
Yes, I think it's a couple years out, maybe a few years out, but I definitely think you'll see a lot of industry change with SG&A specifically around compensation.
John Murphy - Analyst
Okay, great. Very helpful. Thank you so much, guys.
Operator
Armintas Sinkevicius, Morgan Stanley.
Armintas Sinkevicius - Analyst
Good morning, thank you for taking the question. With regards to new vehicle sales, it seems like there was a lot of -- mostly it was market share and coming from the import channel. Just curious if there were any specific manufacturers or just trying to think about drawing lines or conclusions across the industry here.
John Hartman - SVP of Operations
Well, on the import side, I mean your volume manufacturers are basically Nissan, Honda and Toyota. And if you look at our percent of sales, we are driving 61% of our sales from that segment in the import segment.
Armintas Sinkevicius - Analyst
Okay, but was it you taking share in those segments? As you mentioned, you couldn't dial back on volume, so did you make the push then on volume and find yourselves taking share in those vehicles?
John Hartman - SVP of Operations
We did. And the benefit of volume is, one, you get the F&I income on that. Two, you can feed your used car inventory to retail used vehicles. And then as the UIO grows obviously you are feeding your service and parts business in the future. So it's all benefits when it gets share.
Armintas Sinkevicius - Analyst
Okay. And then with the used car sales running strong as well, what's your view of the used car market this year? Do you think we are on a record pace for used car industry sales? And how has October trended to date?
John Hartman - SVP of Operations
October is kind of as expected for October. Typically the used car market's about 2.5 times what the new vehicle SAAR is. I think it's a solid used car market moving forward.
Armintas Sinkevicius - Analyst
Okay. And then on the M&A environment, as you talk about potentially attractive acquisition opportunities, is this something you are looking at today or is it something that you're just waiting for and evaluating as they come?
David Hult - President & CEO
I will answer it as best I can this way. During the year of 2018 I don't think we've had a week where we haven't been looking at an acquisition. So it's fair to say we are looking at things now. We're excited about some things we are working on and the potential. But, like anything else, they're very complex to put together, so we are hopeful.
Armintas Sinkevicius - Analyst
Okay. And would you think about tuck-in type acquisitions or something of large-scale?
David Hult - President & CEO
I think the answer is both. It really depends. When you think about going into a market you haven't been in before, other than the revenue you're buying, and to be more importantly than the revenue that you're buying, is you really need to understand how that business operates and how well it will fold into your organization and assimilate to what you have.
Sometimes buying revenue isn't necessarily a great thing for a company if it doesn't mesh well together. So we're very focused on how they operate, is it a good fit for us and is it a win-win for us and the dealer partner.
Tuck-in opportunities -- we look at tuck-ins as they come up and certainly want to take advantage of them. But we also think that tuck-ins are a good time to look for broken stores because you tend to have scale in those markets and you can really support them well with your brand name.
Armintas Sinkevicius - Analyst
Okay. Great, thank you so much.
Operator
Chris Bottiglieri, Wolfe Research.
Chris Bottiglieri - Analyst
Thanks for taking the questions. A couple of follow-ups; I guess the first one on the insurance. Did you quantify at all how much of a benefit that was to SG&A as a percentage of gross or per unit, however you want to contextualize that?
Sean Goodman - SVP & CFO
No, this is Sean. We didn't quantify the impact, but what we are seeing is that some of our insurance claims experience -- and I'm thinking specifically here about Worker's Comp and medical benefits -- were lower than last year and that's certainly helped by SG&A, but we have not quantified that.
Chris Bottiglieri - Analyst
Got you. So that's something you think that would persist, not just a onetime accrual true up?
Sean Goodman - SVP & CFO
No, I think it's a one-off for this quarter in terms of the variation versus last year. We expect it to be more stable in the fourth quarter relative to last year. So, it's a one-off benefit this quarter versus last year, but it should be more stable in the fourth quarter.
Chris Bottiglieri - Analyst
Got you. Okay. And then the used system changeover, obviously pretty tremendous growth in Q3, a very easy compare in Q4. Is there a way to contextualize how much of a headwind that was last year and maybe just frame for us what do you think the underlying -- your underlying same-store sales unit growth is right now that we can think about projecting outwards depending on the macro environment?
John Hartman - SVP of Operations
I think when you change -- if people are used to using a certain system or software, any time you change it it's kind of like you're going back to scratch and starting anew. So I think it took some time for people to get used to it. Not that the underlying business changed; it really doesn't. But the tool that you're using every day to manage that business did.
So, I think you're seeing some of the traction after three or four quarters of using the software and the employees getting used to it and taking advantage of it is where you saw the uptick in sales.
David Hult - President & CEO
I'll also add that I think our omni-channel piece really wasn't in full gear last year at this point. And we are still probably in the third/fourth inning with it. So, as that continues to mature and grow the combination efficiency of that and our team in the field really getting used to that software is going to garner great results going forward as well.
Chris Bottiglieri - Analyst
In those markets where you do have the omni-channel -- I think you said it's like 43% or something like that -- how have the used unit comps compared to the markets where you don't have that in place?
David Hult - President & CEO
So what we are noticing -- and I will answer it this way, much higher conversion rates. I think John mentioned in his script a 20% increase year-over-year. You can kind of see we've been running as a total Company at 10% for the quarter. So, we are closing at a higher rate, converting at a higher rate with those -- 45% of those stores.
Chris Bottiglieri - Analyst
Okay. And then finally, just one last big picture question. The gross profits have been down for seven years running, approaching like $1,500 per unit. Is there a way to frame where you think this metric hit bottom? Either incremental SG&A or private dealer profitability? Or is it just you think you're making so much money in F&I and P&S there really is no bottom? Like how do we think about the direction of used vehicle gross profits moving forward?
David Hult - President & CEO
We thought a year ago they were stabilizing. It's tough to really answer that. And it really matters geographically where your stores are located because some markets are more competitive as others as far as saturation of number of rooftops. The one positive I would say, we have pretty tough new car margins. We're predominantly midline import, which is a tough thing right now. And we are demonstrating high operating margins and great SG&A.
So to me the takeaway is, regardless of focusing on the negative of the new car margin, just how well this model can be efficient, generate income and control expenses at the same time. So that lends a lot of confidence to us regardless of where it goes, we can control our destiny and our growth.
Chris Bottiglieri - Analyst
Gotcha. That makes sense. Thank you for the time.
Operator
David Whiston, Morningstar.
David Whiston - Analyst
I wanted to continue with the incentive discussion. Basically I'm just wondering is there ever a point where -- and I guess it would probably be more applicable to the domestic side given it's a smaller part of your business. But is there ever a point where you would say we're just not going to play this game anymore and exit those franchises? Or conversely, do you ever think about maybe trying to have a more balanced brand portfolio and actually increasing your domestic exposure?
David Hult - President & CEO
I'll answer and then John can jump in. Clearly diversifying the portfolio is our main focus, because all brands are cyclical. So you really want to think about where you're positioned in the country and what brands you have. There's no question, we would like to grow our domestic rooftop count. Our domestic partners are much appreciated. We think we make good money with our domestic partners. They make quality products. So we would certainly like to grow with our domestics.
John Hartman - SVP of Operations
I think that it's a competitive business and when the incentive targets are out there you've got to go grab them.
David Hult - President & CEO
David, there are times that we have gone into the month, because these targets change months, we've said this doesn't make sense; we're not going to chase it, so we don't.
David Whiston - Analyst
Okay. Other questions on the rise in interest rates and affordability, which is getting some attention in the press now. On average, when I do the math, 100 bps on a new car is generally about a $14 a month increase in the monthly payment, but --. Or maybe what's going on now, perhaps some consumers are getting hit way harder than that if their credit is not very good and it's more like a $50, $100 plus payment that's just pushing these people either out of the market completely or into used?
John Hartman - SVP of Operations
We haven't seen the interest rates really affecting the consumer lending. The rates have upticked slightly, but not to the point where it's costing us volume or shifting customers from new to used. With the interest rates, where we're feeling a little bit of headwind is really on the inventory side. But we've done a good job managing our days supply, yet the carrying cost has gone up year over year.
David Whiston - Analyst
Okay, thanks, guys.
David Hult - President & CEO
Thank you very much. This concludes today's discussion. We appreciate your participation on the call today. Have a great day.
Operator
Thank you, ladies and gentlemen. This concludes today's teleconference. You may now disconnect.